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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48305 Views
  • 18 replies
  • 4 likes
  • 48305 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30004 Views
  • 19 replies
  • 2 likes
  • 30004 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20933 Views
  • 6 replies
  • 1 likes
  • 20933 Views
  • 6 replies
  • 1 likes

Superuser Contribution Vodafone Music Premium not working

PlanPremiumCountryIreland DeviceiPhone 8 Operating System(iOS 10 My Question or IssueI have a premium subscription through Vodafone music but on my app and online it’s saying I don’t have premium. Can someone help with this please ? I have already tr...

  • Visitor
  • Plan Premium Country Ireland  Device iPhone 8  Operating System (iOS 10   My Question or Issue I have a premium subscription through Vodafone music but on my app and online i...
  • Ivan
  • Spotify Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Why is Spotify showing me ads if I'm paying premium? This is not honest and respectful

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 引きこもり
  • Roadie
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

necesito eliminar cuenta pero no tengo acceso al correo

Necesito ayuda, necesito eliminar cuenta de spotify pero no tengo acceso al correo ya que contraté con el correo/facebook de mi ex un plan duo pero lo di de baja, el problema es que mi tarjeta quedó asociada a su cuenta y me siguen haciendo el cargo ...

  • Visitor
  • Necesito ayuda, necesito eliminar cuenta de spotify pero no tengo acceso al correo ya que contraté con el correo/facebook de mi ex un plan duo pero lo di de baja, el problema es que mi tarjeta quedó ...
  • OneByBoo
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution New card.."Your payment method and country don't match"

PlanPremiumCountryUnited States DeviceiPhone 11 Pro, iPad mini 4, iMacOperating SystemiOS 13.3.1 My Question or IssueMy bank issued a new VISA debit card and old one expired. So I go to update the payment info and it fails due to the country doesn't ...

  • Visitor
  • Plan Premium Country United States   Device iPhone 11 Pro, iPad mini 4, iMac Operating System iOS 13.3.1   My Question or Issue My bank issued a new VISA debit card and old one e...
  • Petya
  • Community Legend
  • 4959 Views
  • 1 replies
  • 0 likes
  • 4959 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can not enter credit card information in mobile app

Can not enter credit card information in mobile app Holding the credit card in my hand, wanting to spend my money on Spotify i can not find the way to use it in the mobile app. No information No link No place to enter credit card information terrible...

  • Music Fan
  • Can not enter credit card information in mobile app Holding the credit card in my hand, wanting to spend my money on Spotify i can not find the way to use it in the mobile app.   No inform...
  • Petya
  • Community Legend
  • 612 Views
  • 3 replies
  • 0 likes
  • Mobile
    Subscription
  • 612 Views
  • 3 replies
  • 0 likes

Superuser Contribution Wanting a family subscription not just individual premium, how do i upgrade it

I have purchased a premium subscription in error. I wanted a family subscription. How do I upgrade my subscription. I cannot seem to find a link to upgrade it. I am in Australia

  • Visitor
  • I have purchased a premium subscription in error. I wanted a family subscription. How do I upgrade my subscription. I cannot seem to find a link to upgrade it.   I am in Australia  
  • Mario
  • Spotify Legend
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

Superuser Contribution Overcharged after Removing Premium Account!

PlanPremium and now Free.CountryHong KongDevice(iPhone My Question or IssueI have been overcharged on my Credit Card although I cancelled my Premium account two months ago. I want to be reimbursed for the cost that was processed in February and ensur...

  • Visitor
  • Plan Premium and now Free. Country Hong Kong Device (iPhone 😎   My Question or Issue I have been overcharged on my Credit Card although I cancelled my Premium account two months ago. ...
  • Petya
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Frustrated with premium payment

PlanPremium expired but paid for the premium familyCountryINDIADeviceiPhone 11 Pro MaxOperating SystemiOS 13 (latest) My Question or IssueI previously had premium for students but cancelled it in order to buy the premium for the family. i was trying ...

  • Casual Listener
  • Plan Premium expired but paid for the premium family Country INDIA Device iPhone 11 Pro Max Operating System iOS 13 (latest)   My Question or Issue I previously had premium for student...
  • Petya
  • Community Legend
  • 1342 Views
  • 3 replies
  • 0 likes
  • 1342 Views
  • 3 replies
  • 0 likes

Impossible de télécharger

Bonjour, j’ai souscrit à un abonnement mais impossible de télécharger des musiques, je n’ai pas la fonctionnalité.

  • Visitor
  • Bonjour, j’ai souscrit à un abonnement mais impossible de télécharger des musiques, je n’ai pas la fonctionnalité.
  • Emilia_8
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for premium for over a year on PS4 now im charged and no device has the premium benefits

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Xenia
  • Moderator
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Realice el pago en el oxxo y aún no tengo el servicio

Decidí suscribirme a premium, elegí el método de pago oxxo, imprimí el papel, fui a pagar ese mismo día, esperé los 3 días y aún tengo el plan spotify free y no el plan spotify premium. Envié un correo, me dieron algunas sugerencias ya realice varias...

  • Visitor
  • Decidí suscribirme a premium, elegí el método de pago oxxo, imprimí el papel, fui a pagar ese mismo día, esperé los 3 días y aún tengo el plan spotify free y no el plan spotify premium.  Envié ...
  • Xenia
  • Moderator
  • 685 Views
  • 1 replies
  • 0 likes
  • 685 Views
  • 1 replies
  • 0 likes

Gift card failure in Mexico

PlanFamilial premiumCountryMexico Device(iPhone 11 pro) My Question or IssueI have a gift card issue: I bought a $600 mxn card in Mexico (document attached) and cannot add it to my account. The error shows that it is because in Family account you can...

  • Visitor
  • Plan Familial premium Country Mexico   Device (iPhone 11 pro)   My Question or Issue I have a gift card issue: I bought a $600 mxn card in Mexico (document attached) and cannot add...
  • Billy-J
  • Spotify Star
  • 592 Views
  • 1 replies
  • 1 likes
  • 592 Views
  • 1 replies
  • 1 likes

still bundled? or no?

PlanFree/PremiumCountryUSA My Question or IssueI've had the Spotify/Hulu bundle since it was first offered, and in late December 2019, due to financial hardship I was forced to forego my subscription payment, and it's been inactive since then. With i...

  • Visitor
  • Plan Free/Premium Country USA     My Question or Issue I've had the Spotify/Hulu bundle since it was first offered, and in late December 2019, due to financial hardship I was forced ...
  • Billy-J
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAYMENT FAILED MEXICO

I have a problem with my premium spotify account, my payment loss has expired and when I paid a problem occurred with my card which I do not understand, in fact I had to pay with another card, my doubt is when I can use again my mastercard to continu...

  • Visitor
  • I have a problem with my premium spotify account, my payment loss has expired and when I paid a problem occurred with my card which I do not understand, in fact I had to pay with another card, my dou...
  • Mario
  • Spotify Legend
  • 586 Views
  • 1 replies
  • 0 likes
  • 586 Views
  • 1 replies
  • 0 likes

I lost my premium subscription

Hello, I purchase my premium subscription at February 12th 2020, everything is normal, i enjoyed all premiuk feature without any problem But now February 14th 2020, i lost it. Without any announcement. I attach some screenshot from email (on bahasa) ...

  • Casual Listener
  • Hello,   I purchase my premium subscription at February 12th 2020, everything is normal, i enjoyed all premiuk feature without any problem   But now February 14th 2020, i lost it. W...
  • Luan
  • Spotify Star
  • 958 Views
  • 6 replies
  • 0 likes
  • Indonesia
    Premium
    Subscription
  • 958 Views
  • 6 replies
  • 0 likes

Superuser Contribution Necesito ayuda con mi Spotify Premium

Paraguay Tengo problema para usar mi cuenta premium. Desde el 28 de enero del 2020 solicité mi cuenta premium y hasta ayer me funcionaba. Hoy no ya no puedo utilizarla, cambió la cuenta a “free” y no he recibido ningún email de advertencia sobre esto...

  • Casual Listener
  • Paraguay Tengo problema para usar mi cuenta premium. Desde el 28 de enero del 2020 solicité mi cuenta premium y hasta ayer me funcionaba. Hoy no ya no puedo utilizarla, cambió la cuenta a “free” y ...
  • Petya
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • Premium
    Premium 3 Month Trial
    Subscripción
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’ve subscribed to Spotify Premium with 3 mths free but I want the benefits of premium now. How do I

PlanFree/PremiumCountry. Uk Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country. Uk   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nb...
  • Mario
  • Spotify Legend
  • 776 Views
  • 3 replies
  • 0 likes
  • 776 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ödeme sıkıntısı

Türkiye Samsung Galaxy Fun EditionYaklaşık 4 gündür öğrenci premium üyeliğe tekrar geçmek için çalışıyorum. Fakat bir türlü ödeme yapamadım. Ödeme yapılacak kartı kontrol ettim, farklı internet tarayıcıları denedim ama malesef yine aynı sıkıntı ile k...

Screenshot_20200217-131150_Spotify.jpg
  • Visitor
  •   Türkiye  Samsung Galaxy Fun Edition Yaklaşık 4 gündür öğrenci premium üyeliğe tekrar geçmek için çalışıyorum. Fakat bir türlü ödeme yapamadım. Ödeme yapılacak kartı kontrol ettim, fark...
  • Petya
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fatura de cartão pela conta universitária

Eu tenho Conta Premium Universitária mas na fatura do meu cartão de crédito consta cobrado valor de Conta Premium comum. Como faço pra ter a diferença estornada?

  • Newbie
  • Eu tenho Conta Premium Universitária mas na fatura do meu cartão de crédito consta cobrado valor de Conta Premium comum. Como faço pra ter a diferença estornada?
  • Petya
  • Community Legend
  • 338 Views
  • 2 replies
  • 0 likes
  • 338 Views
  • 2 replies
  • 0 likes

Solved!! Moved to a country that is not in the list of spotify

PlanPremiumCountryPolandDeviceMeizu 15Operating SystemAndroid 7.1.1 My Question or IssueHello, I have a herring problem! I moved to live in another country, and faced the problem that I can not change the payment card to another, the one that I now u...

  • Casual Listener
  • P lan Premium Country Poland Device Meizu 15 Operating System Android 7.1.1   My Question or Issue Hello, I have a herring problem! I moved to live in another country, and faced the pr...
  • Maxim
  • Spotify Star
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

Env: prod