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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12263 Views
  • 24 replies
  • 2 likes
  • 12263 Views
  • 24 replies
  • 2 likes

Superuser Contribution Je ne suis pas éligible au premium comment faire ?

Bonjour, je voudrais prendre un abonnement premium pour ne plus avoir de pub, mais je n'arrive pas acceder à aucun des plans. Est-ce que c'est car je ne suis pas dans mon pays d'origine (compte francais et je vis au Québec ? Merci pour votre aide

  • Visitor
  • Bonjour, je voudrais prendre un abonnement premium pour ne plus avoir de pub, mais je n'arrive pas acceder à aucun des plans. Est-ce que c'est car je ne suis pas dans mon pays d'origine (compte franc...
  • Vasil
  • Moderator
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution mengganti premium

saya membeli paket premium mini, yang akan kadaluarsa pada 10 maret 2023, lalu pada tanggal 6 maret saya membeli paket individu 1 bulan sekali bayar, namun setelah saya ke aplikasi Spotify saya tetap tidak mendapatkan keuntungan premium individu 1 bu...

  • Visitor
  • saya membeli paket premium mini, yang akan kadaluarsa pada 10 maret 2023, lalu pada tanggal 6 maret saya membeli paket individu 1 bulan sekali bayar, namun setelah saya ke aplikasi Spotify saya tetap...
  • Lyubka
  • Moderator
  • 225 Views
  • 1 replies
  • 1 likes
  • 225 Views
  • 1 replies
  • 1 likes

Superuser Contribution Reembolso

Fiz a assinatura de um plano e já foi descontada no cartão de crédito, mas, fiz outra, como faço para obter o reembolso do valor pago.

  • Visitor
  • Fiz a assinatura de um plano e já foi descontada no cartão de crédito, mas, fiz outra, como faço para obter o reembolso do valor pago.
  • Vasil
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been charged twice a month since November 2022 with different amount

the subscription should be AUD$18.99 a month, but I am also being charged AUD$11.99 too - so two different amounts a month

  • Visitor
  • the subscription should be AUD$18.99 a month, but I am also being charged AUD$11.99 too - so two different amounts a month
  • Joan
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amount deducted but dont get refreshed and shows only free account

As amount was deducted but i was not able to access to premium and i want to cancel the premium and i dont want the money but the actual plan starts that amount of money i dont want to be spent so please cancel the subscription and i dont want it

  • Newbie
  • As amount was deducted but i was not able to access to premium and i want to cancel the premium and i dont want the money but the actual plan starts that amount of money i dont want to be spent so pl...
  • Vasil
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I being charged again

I paid for my subscription on the first of march and now it’s saying my payment failed but it was already paid for on the 1st of march

  • Visitor
  • I paid for my subscription on the first of march and now it’s saying my payment failed but it was already paid for on the 1st of march
  • Alex
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Purchased 2 subcriptions what will happen?

Today I purchased a premium student plan and saw another prepaid premium individual plan on a special discount and also purchased it. Now my profile only shows subscribed to premium student trail but the next billing date is set to next year April. W...

  • Newbie
  • Today I purchased a premium student plan and saw another prepaid premium individual plan on a special discount and also purchased it. Now my profile only shows subscribed to premium student trail but...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

I'm not able to see 12 months premium at ₹299 offer

I'm from India. I have used different plans of Spotify premium in past. This new offer was visible to me until 2 weeks back, not it's not available

  • Visitor
  • I'm from India. I have used different plans of Spotify premium in past. This new offer was visible to me until 2 weeks back, not it's not available
  • Prague
  • Spotify Star
  • 796 Views
  • 2 replies
  • 1 likes
  • 796 Views
  • 2 replies
  • 1 likes

Cancancela

Fui refazer minha assinatura familiar e acabei pagando a premiumz refiz a assinatura, só que a premium já foi descontada e a Familiar não, como faço para acertar

  • Visitor
  • Fui refazer minha assinatura familiar e acabei pagando a premiumz refiz a assinatura, só que a premium já foi descontada e a Familiar não, como faço para acertar
  • BabyEcho0_YT
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Can I get 4 free months of subscription to celebrate the 10th anniversary o

Can I get 4 free months of subscription to celebrate the 10th anniversary of Spotify in Poland with a gift card bought in Poland?

  • Visitor
  • Can I get 4 free months of subscription to celebrate the 10th anniversary of Spotify in Poland with a gift card bought in Poland?
  • BabyEcho0_YT
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

I need a refund pleasee

i Plan Free/Premium I got charged 5$ and I don't even want to pleasee I want to cancel subscription Country JORDAN Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung a03s Operating SystemAAnd (iOS 10, Android Oreo, Windows 10,etc.) An...

  • Casual Listener
  •                             i                     &nbs...
  • BabyEcho0_YT
  • Roadie
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Refund request

I'd like to get a refund for the premium I just paid, I didn't want to renew so I want to get my money back and not get the benefits of premium I just paid for

  • Visitor
  • I'd like to get a refund for the premium I just paid, I didn't want to renew so I want to get my money back and not get the benefits of premium I just paid for
  • kaworu_bloodpaw
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrading to Spotify Duo but just paid for my current premium subscription...

My Question or Issue I just paid for my premium account on March 1, 9.99$ -- if I upgrade to the new premium duo account @ $12.99 - will I be charged an additional $12.99 OR will i just pay the difference of $3.00 OR will I just be charged $12.99 on ...

  • Visitor
  •   My Question or Issue   I just paid for my premium account on March 1, 9.99$ -- if I upgrade to the new premium duo account @ $12.99 - will I be charged an additional $12.99 OR will i j...
  • Alex
  • Spotify Legend
  • 14794 Views
  • 10 replies
  • 0 likes
  • Premium
  • 14794 Views
  • 10 replies
  • 0 likes

Duo doesnt work

Hello,I've just been invited in a duo premium account (as second user), i have the same adress as my wife (of couse), and I doubled checked what was written in her account and what i typed while trying to get the account, but it keeps telling me that...

  • Visitor
  • Hello, I've just been invited in a duo premium account (as second user), i have the same adress as my wife (of couse), and I doubled checked what was written in her account and what i typed while tr...
  • Billy-J
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

i forgot to cancel spotify premium and i need my money back

please refund me and remove yhe spotify premium from my account. i really need the money please

  • Visitor
  • please refund me and remove yhe spotify premium from my account. i really need the money please
  • Billy-J
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Can I upgrade Spotify Premium with Hulu to Duo and keep Hulu?

I currently have a Premium Spotify account with Hulu. My husband has mentioned wanting to join Spotify. Is it possible to upgrade to duo and not lose Hulu?

  • Visitor
  • I currently have a Premium Spotify account with Hulu. My husband has mentioned wanting to join Spotify. Is it possible to upgrade to duo and not lose Hulu?
  • Billy-J
  • Spotify Star
  • 521 Views
  • 1 replies
  • 0 likes
  • 521 Views
  • 1 replies
  • 0 likes

Disabling ads for Duo

PlanPremiumCountry DevicePixel 7 ProOperating SystemAndroid My Question or IssueWhen I start the app I get an ad for Duo even if I have premium. I dismiss it but it will show up again next day or so. Why? If i habe premium I 9ay for no ads.And, if I ...

  • Music Fan
  • Plan Premium Country   Device Pixel 7 Pro Operating System Android   My Question or Issue When I start the app I get an ad for Duo even if I have premium.   I dismiss it bu...
  • Billy-J
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes