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Subscriptions

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52625 Views
  • 23 replies
  • 4 likes
  • 52625 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32947 Views
  • 19 replies
  • 2 likes
  • 32947 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Rodrigorsr
  • Visitor
  • 22207 Views
  • 9 replies
  • 1 likes
  • 22207 Views
  • 9 replies
  • 1 likes

Got charged without being told i was going to be

Plan:Free accountCountry:U.S. DeviceiPhone 8+Operating SystemiOS 13.3.1 My Question or Issue:i quit using spotify a while ago and i got a notification today that i got charged for what was seemingly for a premium account membership. i haven’t been on...

  • Visitor
  •   Plan: Free account Country: U.S.   Device iPhone 8+ Operating System iOS 13.3.1   My Question or Issue: i quit using spotify a while ago and i got a notification today t...
  • kkeit
  • Visitor
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
  • 0 likes

Re-invite a family member

Plan: PremiumCountry: NorwayDevice: Several (Lenovo laptop, SONY Xperia, Macbook, iPhone)Operating System: Several (iOS 10, Android, Windows 10) My Question or IssueHow can I re-invite a family member (who was already invited once, and now my premium...

  • Regular
  • Plan: Premium Country: Norway Device: Several (Lenovo laptop, SONY Xperia, Macbook, iPhone) Operating System: Several (iOS 10, Android, Windows 10)   My Question or Issue How can I re-invi...
  • gelgjo
  • Regular
  • 1394 Views
  • 4 replies
  • 1 likes
  • 1394 Views
  • 4 replies
  • 1 likes

Took a premium account but did not get it

PlanPremiumCountryThe NetherlandsDeviceIphone 6Operating SystemiOS 12.4.4 My Question or IssueI took a spotify premium and there was the conformation by withdraw 1 cent from my bankaccount but if i go to the spotify app there is no premium. In the at...

  • Visitor
  •   Plan Premium Country The Netherlands Device Iphone 6 Operating System iOS 12.4.4   My Question or Issue I took a spotify premium and there was the conformation by withdraw 1 ce...
  • OneByBoo
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Charged twice in a month

PlanPremiumCountrySouth Africa DeviceHuawei Operating SystemAndroid Oreo My Question or IssueWhy in the world am I being charged twice?! I only have one account and no one has logged on to my account so why am I charged twice in one month. Your conta...

  • Visitor
  • Plan Premium Country South Africa  Device Huawei  Operating System Android Oreo    My Question or Issue Why in the world am I being charged twice?! I only have one accou...
  • OneByBoo
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Charged Twice

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Paid Subscription

I've paid my subscription for the month and now I'm getting an error message saying I haven't. The money has already been withdrawn from my bank. What needs to be done so this will not interfere with me listening to my custom playlists?PlanPremiumCou...

  • Casual Listener
  • I've paid my subscription for the month and now I'm getting an error message saying I haven't. The money has already been withdrawn from my bank. What needs to be done so this will not interfere with...
  • Billy-J
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot cancel premium subscription

I used to have a premium version of spotify, but after a few months I decided that i want to resign. I deleted the app and cancelled the subscription and forgot about it.After some time i realized that it is still changing my card. The problem is tha...

  • Casual Listener
  • I used to have a premium version of spotify, but after a few months I decided that i want to resign. I deleted the app and cancelled the subscription and  forgot about it. After some time i...
  • Xenia
  • Moderator
  • 432 Views
  • 3 replies
  • 0 likes
  • 432 Views
  • 3 replies
  • 0 likes

Superuser Contribution Amex payment failing because you suck, spotify

PlanPremiumCountry USADeviceIrrelevantOperating Systemsimilarly irrelevant My Question or Issue My payments fail when using my AMEX card. I will not go back to using PayPal. This issue has been around for at least four years based on my cursory searc...

  • Casual Listener
  • Plan Premium Country  USA Device Irrelevant Operating System similarly irrelevant   My Question or Issue  My payments fail when using my AMEX card. I will not go back to usin...
  • Gv46
  • Casual Listener
  • 795 Views
  • 4 replies
  • 2 likes
  • 795 Views
  • 4 replies
  • 2 likes

Superuser Contribution DEBITO NO ACREDITADO EN SPOTIFY

PlanPremiumArgentina DeviceSamsung j2proOperating System Android My Question or IssueI have an automatic debit on my uala card for 300 Ars of spotify, in the spotify application it is not yet credited that I am already paid.

  • Visitor
  • Plan Premium Argentina   Device Samsung j2pro Operating System  Android   My Question or Issue I have an automatic debit on my uala card for 300 Ars of spotify, in the spoti...
  • Ivan
  • Spotify Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

subscription

PlanFree/PremiumCountry U.S. Device(iPhone 7, Chromebook)Operating System(iOS 10, Windows 10,etc.) My Question or IssueI am being charged $10 monthly for spotify but I cannot login to my account but the hulu account works fine. I am trying to sync up...

  • Visitor
  • Plan Free/Premium Country U.S.   Device (iPhone 7, Chromebook) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue I am being charged $10 monthly for spotify but I c...
  • OneByBoo
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

which Songs is best for increase business sales

My Company making a business growth video like increase digital marketing institute franchise in mumbai, delhi, pune, bangalore and etc.please suggest me that which song and cover music will be best

  • Visitor
  • My Company making a business growth video like increase digital marketing institute franchise in mumbai, delhi, pune, bangalore and etc. please suggest me that which song and cover music will be best
  • OneByBoo
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Business Idea
  • 206 Views
  • 1 replies
  • 0 likes

Subscription cancelled 4months ago but still being charged

PlanFreeCountryUkDeviceiphone 8Operating SystemiOS 10 My Question or IssueCancelled my premium subscription November 2019 and have still been getting chargers every month since even though my account is saying “free” and on all other devices and I’m ...

  • Visitor
  • Plan Free Country Uk Device iphone 8 Operating System iOS 10   My Question or Issue Cancelled my premium subscription November 2019 and have still been getting chargers every month sin...
  • OneByBoo
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Country doesn't change after updating billing information

PlanPremiumFrance (Changing to Germany) DeviceChrome, Mac My Question or IssueI'm trying to change my billing option from France to Germany.When I select Germany and enter my billing details, it changes the provider but it doesn't show any changes re...

  • Visitor
  • Plan Premium France (Changing to Germany)   Device Chrome, Mac   My Question or Issue I'm trying to change my billing option from France to Germany. When I select Germany and enter...
  • OneByBoo
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Government Subscription Discounts

PlanPremiumCountryUSA My Question or IssueDo government employees get a discount for Spotify Premium?

  • Visitor
  • Plan Premium Country USA   My Question or Issue Do government employees get a discount for Spotify Premium?
  • Ivan
  • Spotify Legend
  • 1550 Views
  • 1 replies
  • 0 likes
  • 1550 Views
  • 1 replies
  • 0 likes

Subscription cancellation

PlanFamilyCountryMXDeviceSamsung A70Operating SystemAndroid 9 My Question or IssueIf I have a pending balance for a Family plan and I cancel it witouth paying, the pending balance will still there?

  • Newbie
  • Plan Family Country MX Device Samsung A70 Operating System Android 9   My Question or Issue If I have a pending balance for a Family plan and I cancel it witouth paying, the pending ba...
  • Billy-J
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Church account

Hey. I'm looking to set up a business account so that the people in our church can get Church made playlists for people to go to. How do I go about doing that? Is it different than a personal account? Thanks. Steve

  • Visitor
  • Hey. I'm looking to set up a business account so that the people in our church can get Church made playlists for people to go to.  How do I go about doing that? Is it different than a persona...
  • egx
  • Visitor
  • 3732 Views
  • 2 replies
  • 0 likes
  • 3732 Views
  • 2 replies
  • 0 likes

Solved!! Downgrading to free, and upgrading to premium again

Hi,I'm on Family Premium right now, but considering downgrading to Free for a while.My question is around going back to family - will my liked songs / playlists / offline be restored to as it is now, or will I have to recreate it all?

  • Newbie
  • Hi, I'm on Family Premium right now, but considering downgrading to Free for a while. My question is around going back to family - will my liked songs / playlists / offline be restored to as it is ...
  • Emilia_8
  • Spotify Star
  • 3097 Views
  • 1 replies
  • 0 likes
  • family
    Free
  • 3097 Views
  • 1 replies
  • 0 likes

I can't see my Premium Student Plan in my plans list Only shows me as a Premium account.

Plan8,99 ₺ /Premium SudentCountryTurkeyDevice(iPhone 7,Computer)Operating System(iOS 13 , Windows 10,etc.) My Question or IssueI verified myself as student about 1 months ago and my subscription needed to continue as student plan and cost me 8,99 ₺ p...

  • Visitor
  • Plan 8,99 ₺  /Premium Sudent Country Turkey Device (iPhone 7,Computer) Operating System (iOS 13 , Windows 10,etc.)   My Question or Issue I verified myself as student about 1 mon...
  • OneByBoo
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Samsung 6 month promotion not showing up

PlanFreeCountryUSADeviceSamsung Galaxy Note 10+Operating SystemAndroid 10 My Question or IssueWhen I first opened up the Spotify app on my new Note 10+, it showed me the option of signing up for a free 6-month trial of premium for Samsung phones. How...

  • Newbie
  • Plan Free Country USA Device Samsung Galaxy Note 10+ Operating System Android 10   My Question or Issue When I first opened up the Spotify app on my new Note 10+, it showed me the opti...
  • Xenia
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to buy a premium subscription

PlanFreeCountryCanadaDeviceiPhone 8Operating SystemIOS 10 My Question or IssueHello!I’ve been trying to buy a standard premium subscription since February (when there was the 3 month free trial) but every time I have entered my credit card info I get...

  • Visitor
  • Plan Free Country Canada Device iPhone 8 Operating System IOS 10   My Question or Issue Hello! I’ve been trying to buy a standard premium subscription since February (when there was t...
  • Ivan
  • Spotify Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes