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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4849 Views
  • 23 replies
  • 2 likes
  • 4849 Views
  • 23 replies
  • 2 likes

Redeeming Gift cards

If I buy a gift card in Ecuador, can anyone who is in another country redeem it?

  • Visitor
  • If I buy a gift card in Ecuador, can anyone who is in another country redeem it?
  • geovanebento
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Had an individual Premium subscription, changed to duo and my dad can't join the plan

Hello peeps,As mentioned in title, I had an individual Premium account for over an year and decided to get the duo subscription so my dad can join Spotify Premium experience.We are from Romania, I've changed the plan, added the address we live on my ...

  • Visitor
  • Hello peeps, As mentioned in title, I had an individual Premium account for over an year and decided to get the duo subscription so my dad can join Spotify Premium experience. We are from Romania, ...
  • Yordan
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Fail Subscription payment

PlanFree/PremiumCountry Nigeria Device Samsung Galaxy (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country Nigeria    Device Samsung Galaxy  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) &n...
  • Derahope
  • Newbie
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

Subscription

PlanFreeCountry Egypt Device iphone 11(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System IOS 13(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to activate my premium trail by filling in my payment method and card i...

  • Casual Listener
  • Plan Free Country Egypt   Device iphone 11 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System IOS 13 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...
  • jkick
  • Newbie
  • 553 Views
  • 4 replies
  • 0 likes
  • 553 Views
  • 4 replies
  • 0 likes

I have coupon from Walmart where do I enter the code to get my 6 months free?

PlanIndividual PremiumUSA My Question or IssueI have a Walmart code to get 6 months free so I signed up for Spotify premium but can’t figure out where to put the code in?

  • Newbie
  • Plan Individual  Premium USA     My Question or Issue I have a Walmart code to get 6 months free so I signed up for Spotify premium but can’t figure out where to put the...
  • Luan
  • Spotify Star
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Not subscribed to premium but also cant access to free plan

Is spotify encouraging me to subscribe to Premium plan. Cause I dont want to. Its not letting me get back to my free plan for some reason :((

  • Newbie
  • Is spotify encouraging me to subscribe to Premium plan. Cause I dont want to. Its not letting me get back to my free plan for some reason :((
  • Luan
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Premium duo

I put my address, then I send the link to my partner, he puts the same address (we live together) though the app says he tries to sign in for duo living in another country. How???Plan PremiumCountry Georgia

  • Visitor
  • I put my address, then I send the link to my partner, he puts the same address (we live together) though the app says he tries to sign in for duo living in another country. How??? Plan Premium Coun...
  • Luan
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement

Bonjour, je suis prélevé depuis plusieurs mois pour un abonnement prenium à 9.99e hors je suis inscrite sur mon compte Spotify à un abonnement free.Comment est-ce possible? Merci de faire le nécessaire ou de me rembourser.

  • Visitor
  • Bonjour, je suis prélevé depuis plusieurs mois pour un abonnement prenium à 9.99e hors je suis inscrite sur mon compte Spotify à un abonnement free. Comment est-ce possible?  Merci de faire le...
  • Elena
  • Moderator
  • 476 Views
  • 4 replies
  • 0 likes
  • 476 Views
  • 4 replies
  • 0 likes

Money was withdrawn

I was charged money for a premium subscription, but I didn't want that. My card was charged $5. Can I get a refund and remove my subscription?

  • Visitor
  • I was charged money for a premium subscription, but I didn't want that. My card was charged $5. Can I get a refund and remove my subscription?
  • Maxim
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Efetuei o cadastro da minha conta, e ao finalizar informa que a cobrança virá após 30 dias. No entanto, já veio na fatura de agora. Faz nem 1 dia que comecei a usar, por favor me ajuda.

  • Visitor
  • Efetuei o cadastro da minha conta, e ao finalizar informa que a cobrança virá após 30 dias. No entanto, já veio na fatura de agora. Faz nem 1 dia que comecei a usar, por favor me ajuda. 
  • OscarDC
  • Moderator
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need help please

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePlease i need help, i cant subscribe to premium and i don't know what is happening, when i op...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Please ...
  • OscarDC
  • Moderator
  • 483 Views
  • 3 replies
  • 0 likes
  • 483 Views
  • 3 replies
  • 0 likes

Superuser Contribution estafa en actualizar métodos de pago

al actualizar mis métodos de pago me quitaron las 3 semanas que ya había pagado ya que solo utilicé una y me cobraron igual eso me parece una estafa

  • Visitor
  • al actualizar mis métodos de pago me quitaron las 3 semanas que ya había pagado ya que solo utilicé una y me cobraron igual eso me parece una estafa
  • OscarDC
  • Moderator
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Adverts on Premium - Popups

Hi, I'm getting pop-up ads on Spotify. It happens on Android, Windows and iPhone.Check the attached screenshot. I cannot find an option to opt out of this advertising. Please fix Thanks

  • Music Fan
  • Hi,   I'm getting pop-up ads on Spotify. It happens on Android, Windows and iPhone. Check the attached screenshot. I cannot find an option to opt out of this advertising.   Please fix ...
  • MR98
  • Newbie
  • 1312 Views
  • 5 replies
  • 4 likes
  • adverts
    Popups
    Spotify Premium
  • 1312 Views
  • 5 replies
  • 4 likes

Superuser Contribution Premium from another country

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am riding the transcontinental race which is a gruelling 400/+km bike race, very sleep depr...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am ri...
  • Elena
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution ödemee

ödeme yaptığım halde spotfy kullanamıyorum  

  • Visitor
  • ödeme yaptığım halde spotfy kullanamıyorum    
  • Vasil
  • Moderator
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Upgrade from Premium to Duo

PlanPremiumCountryUSA My Question or IssueMy wife and I currently share a single Premium account, meaning we are both logged in to the same account on both of our phones. However, there are times when we want to listen to different music at the same ...

  • Visitor
  • Plan Premium Country USA     My Question or Issue My wife and I currently share a single Premium account, meaning we are both logged in to the same account on both of our phones.&nbs...
  • Maxim
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment plan

I've paid for my premium mini and I'm still getting ads and no song selection. Kindly check into the matter

  • Visitor
  • I've paid for my premium mini and I'm still getting ads and no song selection. Kindly check into the matter
  • OscarDC
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify made me pay twice for the same month

I'm from Mexico and I've been paying for spotify premium for a long time and I´ve never had any issue, but this month my payment was charged twice and I don´t know what to do to get my money back, I don´t find any site in which I can complain about i...

  • Visitor
  • I'm from Mexico and I've been paying for spotify premium for a long time and I´ve never had any issue, but this month my payment was charged twice and I don´t know what to do to get my money back, I ...
  • OscarDC
  • Moderator
  • 368 Views
  • 3 replies
  • 0 likes
  • 368 Views
  • 3 replies
  • 0 likes

Superuser Contribution Abonnement duo

Je change d’abonnement pour inviter une personne qui est de Belgique mais quand la personne tente de venir par le lien d’invitation il lui passe un message d’erreur sur le fait que c’est le mauvais pays !! Comment résoudre ce problème ?

  • Visitor
  • Je change d’abonnement pour inviter une personne qui est de Belgique mais quand la personne tente de venir par le lien d’invitation il lui passe un message d’erreur sur le fait que c’est le mauvais p...
  • OscarDC
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Weekly plan

i paid twice but my plan won’t load??? 

  • Visitor
  • i paid twice but my plan won’t load???  
  • Luan
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes