Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59313 Views
  • 25 replies
  • 5 likes
  • 59313 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35380 Views
  • 19 replies
  • 2 likes
  • 35380 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26181 Views
  • 16 replies
  • 2 likes
  • 26181 Views
  • 16 replies
  • 2 likes

Superuser Contribution So confused!

So, i am paying 14.99 per month and thought this was a family plan but cant find that noted anywhere. So, why i am paying 14.99 a month for a service i can get for 9.99? I cant incite anyone else onto my account and when i go to the family plan optio...

  • Visitor
  • So, i am paying 14.99 per month and thought this was a family plan but cant find that noted anywhere.    So, why i am paying 14.99 a month for a service i can get for 9.99? I cant incite ...
  • Ivan
  • Spotify Legend
  • 336 Views
  • 2 replies
  • 0 likes
  • Account
  • 336 Views
  • 2 replies
  • 0 likes

Why Is There No Basic Single User Premium Anymore?

My Question or IssueI have had premium for about 5 years now and it has worked well for me. Now I'm getting notified that I need to update my payment details arbitrarily and I find that there's no general premium anymore, only multiuser or student. I...

  • Visitor
  •   My Question or Issue I have had premium for about 5 years now and it has worked well for me. Now I'm getting notified that I need to update my payment details arbitrarily and I find that the...
  • Emilia_8
  • Spotify Star
  • 398 Views
  • 2 replies
  • 0 likes
  • 398 Views
  • 2 replies
  • 0 likes

Solved!! Spotify keeps on asking me to update my payment details

Why does this thing keeps on asking me to update my payment details when we did not even change our location nor our credit cards. My father is skeptical because it might be a hacker who's trying to get his credit card details. I need some affirmatio...

IMG_4371.JPG IMG_4366.jpg
  • Visitor
  •   Why does this thing keeps on asking me to update my payment details when we did not even change our location nor our credit cards. My father is skeptical because it might be a hacker who's tr...
  • OneByBoo
  • Community Legend
  • 3767 Views
  • 1 replies
  • 0 likes
  • 3767 Views
  • 1 replies
  • 0 likes

Premium plan was changed to Family without my consent.

I am very angry about this, and I would like a refund for the unexpected £5.00 that was taken from my account. Not once did I consent to having my account 'upgraded' from standard Premium. Also, I am sick to death of having the Family package markete...

  • Casual Listener
  • I am very angry about this, and I would like a refund for the unexpected £5.00 that was taken from my account.   Not once did I consent to having my account 'upgraded' from standard Premium. A...
  • Philipneisess
  • Visitor
  • 1330 Views
  • 2 replies
  • 4 likes
  • 1330 Views
  • 2 replies
  • 4 likes

Sales Tax Charge for Marketing?

PlanPremiumCountry - US My Question or IssueI was charged sales tax this month for the first time since beginning my Premium subscription. When I researched I found the following. Why am I being charged sales tax for Spotify's marketing/promotional a...

  • Visitor
  • Plan Premium Country - US   My Question or Issue I was charged sales tax this month for the first time since beginning my Premium subscription.  When I researched I found the followi...
  • ndgo327
  • Casual Listener
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Spotify duo

If I subscribe to Spotify duo, can the person I invite keep their existing account?

  • Newbie
  • If I subscribe to Spotify duo, can the person I invite keep their existing account? 
  • Emilia_8
  • Spotify Star
  • 355 Views
  • 2 replies
  • 2 likes
  • 355 Views
  • 2 replies
  • 2 likes

Spotify duo playlist

My friend and I previously shared my Spotify premium account, she has a playlist under my account and since I’ve purchased the Spotify duo, I made her previous playlist collaborative and public, but she is still unable to have her playlist under her ...

  • Casual Listener
  • My friend and I previously shared my Spotify premium account, she has a playlist under my account and since I’ve purchased the Spotify duo, I made her previous playlist collaborative and public, but ...
  • OneByBoo
  • Community Legend
  • 287 Views
  • 3 replies
  • 0 likes
  • 287 Views
  • 3 replies
  • 0 likes

Solved!! Problems with migration from Premium to a Family account plan

Hi, I got a Premium account just 3 days ago (already paid) and then I was invited for my sister to join a Family account and I accepted it before cancel my premium one. What happened to my Premium then? because now I tried quitting from the family ac...

  • Visitor
  • Hi,  I got a Premium account just 3 days ago (already paid) and then I was invited for my sister to join a Family account and I accepted it before cancel my premium one. What happened to my Pre...
  • Billy-J
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Used a wrong account

i wanted to subscribe into the due offer. I was so in hurry that I used a wrong account ( old discontinued account)i was given 1 month free, however I immediately canceled the plan once I noticed my mistake since all my playlists are in a different a...

  • Visitor
  •   i wanted to subscribe into the due offer. I was so in hurry that I used a wrong account ( old discontinued account) i was given 1 month free, however I immediately canceled the plan once I ...
  • OneByBoo
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Premium Payment Won't Process: Keeps loading

PlanFree/PremiumCountryEgyptDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue:For the past few days, I've been trying to renew my premium membership. For some reason,...

  • Visitor
  • Plan Free/Premium Country Egypt Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue: For the...
  • EthanS1
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

upgrade from Individual to duo or Family

I bought individual subscription (8 month lift) and now i want to upgrade to family or duo atleast without cancel my current subscription for nothing.can i get 4 month as family plan or 6 month as duo plan instead of 8 month as Individual or can i bu...

  • Newbie
  • I bought individual subscription (8 month lift) and now i want to upgrade to family or duo atleast without cancel my current subscription for nothing. can i get 4 month as family...
  • Billy-J
  • Spotify Star
  • 976 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 976 Views
  • 1 replies
  • 0 likes

Payment Date Change

I am a subscriber to the family plan, today I updated my card details for payment, but I need to change the payment date that is registered for every 1st of every month to every 10th of every month.I did not find this option to change in the update f...

MarcioLeite_0-1594140851486.png
  • Visitor
  • I am a subscriber to the family plan, today I updated my card details for payment, but I need to change the payment date that is registered for every 1st of every month to every 10th of every month. ...
  • Billy-J
  • Spotify Star
  • 411 Views
  • 1 replies
  • 0 likes
  • Account
  • 411 Views
  • 1 replies
  • 0 likes

Solved!! Premium duo

I wonder if me and my friend have separate accounts already and i wanted to have both accounts to change to duo is that possible?

  • Casual Listener
  • I wonder if me and my friend have separate accounts already and i wanted to have both accounts to change to duo is that possible?
  • RatKin
  • Casual Listener
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Superuser Contribution Charitable trusts - discounts?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey there! Just wondering if you have a subscription discount for charitable trusts? Thanks f...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey the...
  • Mario
  • Spotify Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! I don't want spotify premium duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 1274 Views
  • 3 replies
  • 0 likes
  • Premium Duo
    single
  • 1274 Views
  • 3 replies
  • 0 likes

Double payment

I have a premium family account. A month or two ago I needed to change my credit card information and the only way I could figure out how to do it was to delete my account and sign back up with the new credit card. But I am still being charged on the...

  • Casual Listener
  • I have a premium family account. A month or two ago I needed to change my credit card information and the only way I could figure out how to do it was to delete my account and sign back up with the n...
  • OneByBoo
  • Community Legend
  • 317 Views
  • 3 replies
  • 0 likes
  • Account
  • 317 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Mobile Payment

PlanFreeCountryPhilippines My Question or IssueI'm trying to subscribe again to spotify via mobile (smart) but every time I try, it always says "Something went wrong" even if the number format is correct. I don't know if this is because I got a penal...

  • Visitor
  • Plan Free Country Philippines   My Question or Issue I'm trying to subscribe again to spotify via mobile (smart) but every time I try, it always says "Something went wrong" even if the num...
  • user-removed
  • Not applicable
  • 474 Views
  • 2 replies
  • 0 likes
  • mobile payment
    Premium payment failed
  • 474 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium 3months EUR6.99

Subscribed for Premium 3months EUR6.99 and only showing 1month period

  • Visitor
  • Subscribed for Premium 3months EUR6.99 and only showing 1month period
  • Elena
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't update my Country

My Question or IssueSo I moved from Canada to India 8 months ago, I want to change my Spotify country to India but I just can't do it. It's not allowing me to switch the country to India from the edit profile option on the website (the drop-down list...

  • Casual Listener
  • My Question or Issue So I moved from Canada to India 8 months ago, I want to change my Spotify country to India but I just can't do it. It's not allowing me to switch the country to India from the e...
  • knkedia
  • Casual Listener
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cobranças multiplicadas

Atualizei a forma de pagamento e tentei retornar ao spotify Premium, mas todas as vezes deu erro. Logo depois chegou CINCO cobranças de uma vez no meu nubank e até agora a minha conta tá free  

  • Visitor
  • Atualizei a forma de pagamento e tentei retornar ao spotify Premium, mas todas as vezes deu erro. Logo depois chegou CINCO cobranças de uma vez no meu nubank e até agora a minha conta tá free &nb...
  • Elena
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes