Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 184450 Views
- 116 replies
- 12 likes
- 184450 Views
- 116 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 20963 Views
- 28 replies
- 4 likes
- 20963 Views
- 28 replies
- 4 likes
I am a premium member but my account has changed to a free one.
I have been a paid premium member for quite some time now. Suddenly my account has been changed to a free account. Please return my account status to premium please
- I have been a paid premium member for quite some time now. Suddenly my account has been changed to a free account. Please return my account status to premium please
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- Newbie
- 438 Views
- 5 replies
- 2 likes
- 438 Views
- 5 replies
- 2 likes
How can I let my partner join my duo subscription if we are both abroad?
My partner and I are on an extended vacation in Canada and I just subscribed to Dup Plan. Spotify won't let her join as long as she is in a different country, even though we both live at the same address back in Switzerland. How can she activate her ...
- My partner and I are on an extended vacation in Canada and I just subscribed to Dup Plan. Spotify won't let her join as long as she is in a different country, even though we both live at the same add...
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- Spotify Star
- 215 Views
- 1 replies
- 0 likes
- 215 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Spotify gift card and the subscription plan price changes
Hi, I wanted a 1-month subscription for my friend as a gift, but the subscription prices have changed recently(going from 9.99 to 10.99 in the United States, California as far as I'm aware). Said person would be unable to use the gift card since it i...
- Hi, I wanted a 1-month subscription for my friend as a gift, but the subscription prices have changed recently(going from 9.99 to 10.99 in the United States, California as far as I'm aware). Said per...
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- Casual Listener
- 1641 Views
- 2 replies
- 0 likes
- 1641 Views
- 2 replies
- 0 likes
i cant purchase one month individual with my credit card
this is my email : REDACTED i cant purchase one month individual spotify account with my credit carderror : opss something went wrongthe information is correct and the card have enough credit in it *community rock star edit - removed personal info*
- this is my email : REDACTED i cant purchase one month individual spotify account with my credit card error : opss something went wrong the information is correct and the card have enough cre...
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- Spotify Star
- 241 Views
- 1 replies
- 0 likes
- 241 Views
- 1 replies
- 0 likes
I'm pay my monthly fee for premium but it'n working
I pay my fee but my account show me now how if I never pay.
- I pay my fee but my account show me now how if I never pay.
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- Spotify Star
- 248 Views
- 1 replies
- 0 likes
- 248 Views
- 1 replies
- 0 likes
Superuser Contribution Me cobraron el plan ndividual en vez del plan de estudiantes
Elegí el plan premium de estudiantes prepago que me cuesta $329.lo acabo de pagar y me debitaron de mi tarjeta $588, no los $329 que me tendrían que haber cobrado
- Elegí el plan premium de estudiantes prepago que me cuesta $329. lo acabo de pagar y me debitaron de mi tarjeta $588, no los $329 que me tendrían que haber cobrado
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- Spotify Legend
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
Superuser Contribution プリペイドカードのカードのカード打っても有効で無いと言われる
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Legend
- 151 Views
- 1 replies
- 0 likes
- 151 Views
- 1 replies
- 0 likes
oi, o spotify me cobrou R$19.90 de uma conta antiga q foi cancelada
fui cobrada por uma conta cancelada
- fui cobrada por uma conta cancelada
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- Spotify Star
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Solved!! Change currency
PlanFree/Premium My Question or IssueIf I want to buy premium - on computer it offer to pay in USD, in mobile app - in HUF. Currently I live in Hungary and get paid in EUR so I'd like to have possibility to buy premium also in EUR.
- Plan Free/Premium My Question or Issue If I want to buy premium - on computer it offer to pay in USD, in mobile app - in HUF. Currently I live in Hungary and get paid in EUR so I'd like to...
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- Spotify Star
- 618 Views
- 4 replies
- 0 likes
- 618 Views
- 4 replies
- 0 likes
Payment issue
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi..i had that 3 month free trial period account. Unfortunately i delete all the dates from ...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
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- Spotify Star
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
Issues with Changing Country, Payment Methods, and Duo
PlanPremium (no Hulu or other added plans)/Duo (?)CountryUSA/GermanyDeviceGalaxy S10+, iPhone SE, Desktop appOperating SystemAndroid 9, iOS 16.3.1, Windows 10, My Question or IssueI have had a US Spotify Premium subscription since 2013, with my payme...
- Plan Premium (no Hulu or other added plans)/Duo (?) Country USA/Germany Device Galaxy S10+, iPhone SE, Desktop app Operating System Android 9, iOS 16.3.1, Windows 10, My Qu...
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- Spotify Star
- 460 Views
- 1 replies
- 0 likes
- 460 Views
- 1 replies
- 0 likes
Superuser Contribution My girlfriend can't join my duo plan because they can't verify address
My girlfriend moved in with me a few months ago and I tried to make a duo account but it won't allow her to join say it can't verify her address
- My girlfriend moved in with me a few months ago and I tried to make a duo account but it won't allow her to join say it can't verify her address
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- Spotify Star
- 226 Views
- 1 replies
- 0 likes
- 226 Views
- 1 replies
- 0 likes
Superuser Contribution How can I get Hulu off my account?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Moderator
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Superuser Contribution Actualización de pago
Hola tengo un reclamo, actualicé la tarjeta con la cual pago la cuota premium, en la aplicación aparece la nueva tarjeta pero de igual manera el pago me llego a ambas tarjetas, me gustaría una respuesta.
- Hola tengo un reclamo, actualicé la tarjeta con la cual pago la cuota premium, en la aplicación aparece la nueva tarjeta pero de igual manera el pago me llego a ambas tarjetas, me gustaría una respue...
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- Visitor
- 279 Views
- 2 replies
- 0 likes
- 279 Views
- 2 replies
- 0 likes
(portuguese) lembro de ter cancelado a minha assinatura mas continuou ativa
Foi cobrada o valor da assinatura mas desejo que o valor seja estornado e que cancele de imediato a minha assinatura premium.
- Foi cobrada o valor da assinatura mas desejo que o valor seja estornado e que cancele de imediato a minha assinatura premium.
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- Spotify Star
- 193 Views
- 1 replies
- 0 likes
- 193 Views
- 1 replies
- 0 likes
Canceling Duo and setting up a Premium single account
Hello,I had a Duo account with my ex but and I canceled it just now. My plan is still set on Duo, and I still have the option to add someone to my Duo plan. I would like to change it to just single premium plan, but when clicking on the "change plan"...
- Hello, I had a Duo account with my ex but and I canceled it just now. My plan is still set on Duo, and I still have the option to add someone to my Duo plan. I would like to change it to just single...
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- Spotify Star
- 236 Views
- 1 replies
- 0 likes
- 236 Views
- 1 replies
- 0 likes
Spotify family
I started a family plan, I added my brother and when he signs up via invite it says error. He has a duo plan currently. What could be the issue. Do you need to be in the same physical place to sign up? He’s at work while signing up but we live in the...
- I started a family plan, I added my brother and when he signs up via invite it says error. He has a duo plan currently. What could be the issue. Do you need to be in the same physical place to sign u...
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- Spotify Star
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
Superuser Contribution Allow update of service address to match billing address to prevent ID and service theft
My husband and I recently moved about 1200 miles away from where we lived when we first set up our premium duo Spotify account (NY to FL). The Spotify service address on file no longer matches where we live and use Spotify, and it also does not match...
- My husband and I recently moved about 1200 miles away from where we lived when we first set up our premium duo Spotify account (NY to FL). The Spotify service address on file no longer matches ...
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- Moderator
- 361 Views
- 1 replies
- 0 likes
- 361 Views
- 1 replies
- 0 likes
Superuser Contribution Payment done but still not reflected
PlanPremiumCountryIndiaDeviceiphone 13Operating System(iOS 10) My Question or IssueI am a regular premium subscriber to Spotify .payment for premium service has been deducted from my account and spotify app is saying it is not received .i have checke...
- Plan Premium Country India Device iphone 13 Operating System (iOS 10) My Question or Issue I am a regular premium subscriber to Spotify . payment for premium service has been deduct...
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- Spotify Legend
- 409 Views
- 1 replies
- 0 likes
- 409 Views
- 1 replies
- 0 likes
Removing card details from an account im not the manager of
Hi, I'm currently on a premium Duo subscription with my ex partner, she is the plan manager so I cannot change any payment details but the payment card is mine, how do I cancel this? Don't have contact with her Thanks
- Hi, I'm currently on a premium Duo subscription with my ex partner, she is the plan manager so I cannot change any payment details but the payment card is mine, how do I cancel this? Don't have...
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- Spotify Star
- 265 Views
- 1 replies
- 0 likes
- 265 Views
- 1 replies
- 0 likes