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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5342 Views
  • 23 replies
  • 2 likes
  • 5342 Views
  • 23 replies
  • 2 likes

Superuser Contribution hulu via spotify student not working

Plan: Student Free/Premium: Premium Country: USA DeviceMacBook Air My Question or Issue:Trying to activate my HULU subscription via Spotify Premium Students and it keeps giving me an error message after selecting "new to Hulu, create account".

  • Visitor
  •   Plan: Student  Free/Premium: Premium  Country: USA   Device MacBook Air     My Question or Issue: Trying to activate my HULU subscription via Spotify Premium...
  • Alex
  • Spotify Legend
  • 279 Views
  • 2 replies
  • 0 likes
  • 279 Views
  • 2 replies
  • 0 likes

Superuser Contribution Update Payment Method Failed

PlanFamily PremiumCountry: IndonesiaDevice(iPhone 11, Samsung Galaxy A50s, Lenovo Laptop)Operating System(iOS 15, Android 11, Windows 11) My Question or IssueI wanted to update my payment details since my currently used card is expired. However, when...

  • Newbie
  • Plan Family Premium Country: Indonesia Device (iPhone 11, Samsung Galaxy A50s, Lenovo Laptop) Operating System (iOS 15, Android 11, Windows 11)   My Question or Issue I wanted to u...
  • Alex
  • Spotify Legend
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

Why can’t I change billing date?

Why isn’t there an easy way to change what date I receive the bill?I first have to unsubscribe, then wait and listen to annoying jingles and then re-subscribe and keep my fingers crossed it all works.Well, listening to catchy commercials isn’t an opt...

  • Newbie
  • Why isn’t there an easy way to change what date I receive the bill? I first have to unsubscribe, then wait and listen to annoying jingles and then re-subscribe and keep my fingers crossed it all wor...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doble cobro

Active plan el 15 de agosto y ese mismo día hice upgrade a plan familiar. Me debían cobrar hoy la diferencia de la tarifa y me la cobraron completa. Cómo solicito el reembolso del excedentePlanFree/PremiumCountryColombia DeviceSamsung a30Operating Sy...

  • Visitor
  • Active plan el 15 de agosto y ese mismo día hice upgrade a plan familiar. Me debían cobrar hoy la diferencia de la tarifa y me la cobraron completa. Cómo solicito el reembolso del excedente Plan Fr...
  • OscarDC
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Primero tuve una suscripcion individual y me cambie a familiar y me cobraron mal.

Primero compre el spotify premium individual y los use unos meses, ya lo cambie a familiar y en la tarjeta me cobraron 1999 pero en mi suscripcion dise que tengo el plan individual.

  • Visitor
  • Primero compre el spotify premium individual y los use unos meses, ya lo cambie a familiar y en la tarjeta me cobraron 1999 pero en mi suscripcion dise que tengo el plan individual.
  • Jeremy
  • Spotify Legend
  • 1540 Views
  • 1 replies
  • 0 likes
  • 1540 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancel card payment

I want to cancel the charge to my card of a duo plan since I changed to a family plan but they continue to charge me the other plan

  • Visitor
  •   I want to cancel the charge to my card of a duo plan since I changed to a family plan but they continue to charge me the other plan
  • Kiril
  • Moderator
  • 1708 Views
  • 2 replies
  • 0 likes
  • 1708 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to pay for my subscription.

Hi, I work and live in Mainland China (Where Spotify isn't officially available), so I have a Hong kong Spotify account. is there a way to for me to pay for Spotify premium? All my other subscription services works perfectly with my credit card, my A...

  • Casual Listener
  • Hi,   I work and live in Mainland China (Where Spotify isn't officially available), so I have a Hong kong Spotify account. is there a way to for me to pay for Spotify premium?  All my...
  • Elena
  • Moderator
  • 335 Views
  • 3 replies
  • 0 likes
  • 335 Views
  • 3 replies
  • 0 likes

Superuser Contribution Combine profiles

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc. Can I retrieve playlists from a deleted profile? I tried to update my payment method, current account is tied to a...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.   Can I retrieve playlists f...
  • Vasil
  • Moderator
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't renew premium

PlanFreeCountryNorway Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey! I've had Premium for students, for a while, but one day Spotify cancelled the automatic re...

  • Regular
  • Plan Free Country Norway   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey! I'...
  • Vasil
  • Moderator
  • 2573 Views
  • 8 replies
  • 0 likes
  • 2573 Views
  • 8 replies
  • 0 likes

Superuser Contribution Pay by vidafone cash

Dear allHow can i pay with vodafone cash not by my creditRegardsAcc.nourshaban

  • Visitor
  • Dear all How can i pay with vodafone cash not by my credit Regards Acc.nourshaban
  • OscarDC
  • Moderator
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payed for subscription on the wrong phone

PlanFamilyCountryNetherlandsDevice Operating System My Question or IssueI got an email from spotify saying that my subscription ended, this was verrified because i started getting commercials.I checked on my phone and noticed that the plan was gone a...

  • Visitor
  • Plan Family Country Netherlands Device   Operating System     My Question or Issue I got an email from spotify saying that my subscription ended, this was verrified because i...
  • Vasil
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can l transfer a playlist to a new smartphone?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jeremy
  • Spotify Legend
  • 2090 Views
  • 3 replies
  • 0 likes
  • 2090 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Charged for Premium but still showing as free subscription

PlanFree, but trying to upgrade to Premium individualCountryUSADeviceAndroid One Note and PCOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been on a free subscription and wanted to upgrade to Premium using the offe...

  • Casual Listener
  •   Plan Free, but trying to upgrade to Premium individual Country USA Device Android One Note and PC Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or ...
  • Jeremy
  • Spotify Legend
  • 321 Views
  • 3 replies
  • 0 likes
  • 321 Views
  • 3 replies
  • 0 likes

Spotify not accepting my USD debit card details

PlanPremiumCountryNigeria Device(iPhone 13 Mini, Dell Inspiron 14)Operating System(iOS 15.6, Windows 11) My Question or IssueMy Country has prohibited using local debit cards, so I got a dollar card to facilitate online transactions. However, Spotify...

  • Visitor
  • Plan Premium Country Nigeria   Device (iPhone 13 Mini, Dell Inspiron 14) Operating System (iOS 15.6, Windows 11)   My Question or Issue My Country has prohibited using local debi...
  • Enmoh
  • Newbie
  • 236 Views
  • 2 replies
  • 1 likes
  • 236 Views
  • 2 replies
  • 1 likes

Superuser Contribution Tried to get premium Spotify

Hi! I generally like to get Spotify premium, generated credit card, I always use it for Spotify premium but this card is working fine, so I received this: This form has expired. Please reload the page and try again. and please fix this thanks

  • Newbie
  • Hi! I generally like to get Spotify premium, generated credit card, I always use it for Spotify premium but this card is working fine, so I received this: This form has expired. Please reload th...
  • Novy
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution New phone duo login

Says email doesn't exist. He is my member and I am plan manager. I can not figure this out.

  • Visitor
  • Says email doesn't exist. He is my member and I am plan manager. I can not figure this out. 
  • Novy
  • Moderator
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Having issues subscribing for premium in Nigeria

I can’t subscribe for premium in Nigeria using my card, please i need help urgently

  • Visitor
  • I can’t subscribe for premium in Nigeria using my card, please i need help urgently
  • Modeup
  • Newbie
  • 1120 Views
  • 3 replies
  • 1 likes
  • 1120 Views
  • 3 replies
  • 1 likes

Superuser Contribution Money deducted without authorization

Had the three months premium trial subscription which expired today in 18 August, on 12 August I have canceled the subscription. Today at 20:02 PM, got a alert from my bank that spotify has deducted INR: 119 from my account.Need my money back. there ...

  • Casual Listener
  • Had the three months premium trial subscription which expired today in 18 August, on 12 August I have canceled the subscription.    Today at 20:02 PM, got a alert from my bank that spotif...
  • Alex
  • Spotify Legend
  • 294 Views
  • 3 replies
  • 0 likes
  • 294 Views
  • 3 replies
  • 0 likes

Superuser Contribution Tried everything, Spotify premium won’t work

I recently paid for Spotify premium individual. I got a receipt, online it shows that I have the plan, it got charged on my debit card, but when I go to play music online or in the app it is still saying I’m on the free plan. I have tried everything ...

  • Casual Listener
  • I recently paid for Spotify premium individual. I got a receipt, online it shows that I have the plan, it got charged on my debit card, but when I go to play music online or in the app it is still sa...
  • Dian
  • Spotify Legend
  • 376 Views
  • 3 replies
  • 0 likes
  • 376 Views
  • 3 replies
  • 0 likes