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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131251 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
64241 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
244811 Views
150 replies
13 likes
Plan: PremiumCountry: Azerbaijan Device(iPhone 13)Operating System(iOS 15,6) I paid the subscription price and then changed the payment method. Then Spotify tried to charge me twice. Today it stopped the premium subscription although it should be 11 ...
Plan: Premium Country: Azerbaijan Device (iPhone 13) Operating System (iOS 15,6) I paid the subscription price and then changed the payment method. Then Spotify tried to ch...
Moderator
260 Views
1 replies
0 likes
I've had my premium account for about 12 months. Account is still active but started playing ads this week while I'm playing music. Other premium features like selecting songs and skipping still work. PlanPremiumCountryAustralia DevicePixel 4 Operati...
I've had my premium account for about 12 months. Account is still active but started playing ads this week while I'm playing music. Other premium features like selecting songs and skipping still work...
Community Legend
306 Views
1 replies
0 likes
Hola buenas, el día de hoy 7 de junio del 2023 se me realizó el pago automático de mi plan cosa que yo quería cancelar, ya cancele el plan y quiero el reembolso del dinero de plan, como puedo iniciar el proceso ? Muchas gracias Alvaro.
Hola buenas, el día de hoy 7 de junio del 2023 se me realizó el pago automático de mi plan cosa que yo quería cancelar, ya cancele el plan y quiero el reembolso del dinero de plan, como puedo iniciar...
Moderator
354 Views
1 replies
0 likes
As I wanted to check if I can use a free premium subscription, I have cancelled my current premium subscription. My premium subscription is active for one more week. Each time I open Spotify (even when playing music and opening Spotify after seconds ...
As I wanted to check if I can use a free premium subscription, I have cancelled my current premium subscription. My premium subscription is active for one more week. Each time I open Spotify (even wh...
288 Views
0 replies
0 likes
i cant cancel my priumium
i cant cancel my priumium
Spotify Star
336 Views
3 replies
1 likes
Will I get 210 song as per 30 song per 1 day
Will I get 210 song as per 30 song per 1 day
Spotify Legend
232 Views
1 replies
0 likes
HOW DID I UNSUBSCRIBE I HAVE EMAILED SEVERAL TIMES. I NEED HELP
HOW DID I UNSUBSCRIBE I HAVE EMAILED SEVERAL TIMES. I NEED HELP
Moderator
207 Views
1 replies
0 likes
Paying for Premiums Duo. Unable to log in. Says I'm don't qualify...
Paying for Premiums Duo. Unable to log in. Says I'm don't qualify...
Spotify Star
251 Views
1 replies
0 likes
PlanPremiumCountryUnited States of AmericaDeviceNitro 5 Ryzen, Pixel 6aOperating SystemAndroid, Windows 11 My Question or IssueHello,I would like to change my account's country (I used to live in Guatemala, but now I live in the United States of Amer...
Plan Premium Country United States of America Device Nitro 5 Ryzen, Pixel 6a Operating System Android, Windows 11 My Question or Issue Hello, I would like to change my accou...
Spotify Star
333 Views
1 replies
0 likes
Hi everybody, first i'm sorry for my english. I have a problem with a credit card payment, in the last months I saw how my payment of the mebrship has been duplicated and also has an extra cost. I don't know how could it be, if somone can help me wit...
Hi everybody, first i'm sorry for my english. I have a problem with a credit card payment, in the last months I saw how my payment of the mebrship has been duplicated and also has an extra cost. I do...
Spotify Legend
230 Views
1 replies
0 likes
Hi Spotify community, My credit card details changed and I wanted to update my payment details in Spotify, I updated them. And still the system thinks that I I at trial version and I cannot skip songs and listen to the ads. please advise how I can en...
Hi Spotify community, My credit card details changed and I wanted to update my payment details in Spotify, I updated them. And still the system thinks that I I at trial version and I c...
Spotify Star
321 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a duo plan for over 2 years and today it was randomly canceled. Now I just have a free ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I had a...
Spotify Star
199 Views
1 replies
0 likes
PlanPremium Individual My Question or IssueIf I move to the Free account can I keep my playlists?
Plan Premium Individual My Question or Issue If I move to the Free account can I keep my playlists?
Spotify Star
445 Views
1 replies
0 likes
I just got a text saying that payment has been made. I want a refund right away.
I just got a text saying that payment has been made. I want a refund right away.
Moderator
265 Views
1 replies
0 likes
Yesterday I bought the Duo subscription, but before buying it I had the Student subscription. The problem is that it won't let me share my account, it says that I still have the Student subscription. Is there a solution for this problem? And if so, c...
Yesterday I bought the Duo subscription, but before buying it I had the Student subscription. The problem is that it won't let me share my account, it says that I still have the Student subscription....
Moderator
201 Views
1 replies
0 likes
PlanFreeCountryMéxico(iOS 10, Android Oreo, Windows 10,etc.)Mi pregunta o problema Hey I bought a giftcard and when I wanted to redeem it, it says that the code is invalid, help
Plan Free Country México (iOS 10, Android Oreo, Windows 10,etc.) Mi pregunta o problema Hey I bought a giftcard and when I wanted to redeem it, it says that the code is invalid, help...
Visitor
19985 Views
45 replies
0 likes
PlanPremiumCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I’ve just changed my plan to Student Premium. Can I add a new subscription, Premium Duo under the same accoun...
Plan Premium Country Australia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) I’ve just changed...
Spotify Legend
285 Views
1 replies
0 likes
Hi spotify, my account is on a free trial but I purchased a gift card and already redeemed it, will it automatically pay when the free trail is done, because i redeemed the card while i am still on the free trail and will i be charged on my debit car...
Hi spotify, my account is on a free trial but I purchased a gift card and already redeemed it, will it automatically pay when the free trail is done, because i redeemed the card while i am sti...
Moderator
666 Views
1 replies
0 likes
PlanFree/PremiumCountryNigeriaDeviceiPhone XROperating SystemIOS 16 My Question or IssueI am new on Spotify and trying to pay for the monthly subscription but everytime I try my card it says “something went wrong” and I also noticed it didn’t asked m...
Plan Free/Premium Country Nigeria Device iPhone XR Operating System IOS 16 My Question or Issue I am new on Spotify and trying to pay for the monthly subscription but everytime I try...
Moderator
262 Views
1 replies
0 likes
It says my voucher is invalid but I am just using the redemption code now.
It says my voucher is invalid but I am just using the redemption code now.
Moderator
280 Views
1 replies
0 likes
