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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5083 Views
  • 23 replies
  • 2 likes
  • 5083 Views
  • 23 replies
  • 2 likes

Superuser Contribution Premium - error

I’m trying to add my email to the Spotify duo account my mom has and Spotify is saying I’m trying to login from a different country when I’m inside her house while doing it. How to contact them about it?

  • Newbie
  • I’m trying to add my email to the Spotify duo account my mom has and Spotify is saying I’m trying to login from a different country when I’m inside her house while doing it. How to contact them about...
  • OscarDC
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Difficulty with payments and purchases in Nigeria

PlanPremium CountryNigeria DeviceSamsung A30S Operating SystemAndroid 11 My Question or IssueSo I've been using the Premium subscription for a long time now, but recently, about a month ago, I haven't been able to renew my subscription as all the deb...

  • Newbie
  • Plan Premium   Country Nigeria   Device Samsung A30S   Operating System Android 11   My Question or Issue So I've been using the Premium subscription for a long time ...
  • Jeremy
  • Spotify Legend
  • 300 Views
  • 1 replies
  • 1 likes
  • 300 Views
  • 1 replies
  • 1 likes

403 error trying to start family plan

PlanFreeCountryUsaDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueMy account was previously set to a family plan and we decided to cancel. We are now trying to restart our subscription to the family plan but the website gives m...

  • Visitor
  • Plan Free Country Usa Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue My account was previously set to a family plan and we decided to cancel. We are ...
  • Billy-J
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Got an (audio) ad from Spotify despite premium

PlanPremiumCountryRomaniaDeviceDesktop appOperating SystemWindows 10 I was listening to the Joe Rogan's podcast and got an (audio) ad mid-podcast for another podcast, called something like "Brandon &". It was not an embedded ad, it came from Spotify,...

  • Newbie
  • Plan Premium Country Romania Device Desktop app Operating System Windows 10   I was listening to the Joe Rogan's podcast and got an (audio) ad mid-podcast for another podcast, called so...
  • splambob
  • Casual Listener
  • 14335 Views
  • 23 replies
  • 10 likes
  • podcast
    Premium accounts
  • 14335 Views
  • 23 replies
  • 10 likes

Superuser Contribution Charged

Why was i charged for premium but my account says free even though you charged me for this month on July 7th at 4amNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumC...

  • Visitor
  • Why was i charged for premium but my account says free even though you charged me for this month on July 7th at 4amNone of the below information is required. However, the more you provide the easier ...
  • CarlosE
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

payment

PlanPremiumCountryChileDevice(iPhone)Operating System(iOS 15) My Question or Issueim being premium for a long time, but just now i start a premium familiar plan, and i have 12.000 chilean pesos in my bank account and they discount me 5000 chilean pes...

  • Newbie
  • Plan Premium Country Chile Device (iPhone) Operating System (iOS 15)   My Question or Issue im being premium for a long time, but just now i start a premium familiar plan, and i have 1...
  • Bittencourt
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Re: Deletion of account

Hola, tengo una cuenta premium pero me estan cobrando 2 cuentas en distintas tarjetas de credito.

  • Visitor
  • Hola, tengo una cuenta premium pero me estan cobrando 2 cuentas en distintas tarjetas de credito. 
  • Billy-J
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t get to playlist

I renewed my subscription but can’t remove the YPUR PAYMENT DIDNT YO THROUGH

  • Visitor
  • I renewed my subscription but can’t remove the YPUR PAYMENT DIDNT YO THROUGH  
  • Novy
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invoicing

Everybody should check that spotify is invoicing you like they should. For me they are charging more than the contract says. I notified them over a month ago about this issue but they have not fixed it. It has been going on for over a year now. It is...

  • Visitor
  • Everybody should check that spotify is invoicing you like they should. For me they are charging more than the contract says. I notified them over a month ago about this issue but they have not fixed ...
  • user-removed
  • Not applicable
  • 272 Views
  • 3 replies
  • 0 likes
  • 272 Views
  • 3 replies
  • 0 likes

Forced to subscribe to Duo

I was notified to change my payment details as my card had expired. When I went to do this it automatically selected the Duo option. I went to "change plan" and it showed that basic premium was my current plan. But whenever I went to pay it had selec...

  • Visitor
  • I was notified to change my payment details as my card had expired. When I went to do this it automatically selected the Duo option. I went to "change plan" and it showed that basic premium was my cu...
  • Billy-J
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

How to pause premium subscription for a week

PlanPremiumCountryThe NetherlandasDeviceMotorola s20 liteOperating SystemAndroid 11 My Question or IssueHow can i pause my premium subscription for say like a week? Because I had a 1 month gift card and I activated it too early for my vacation...

  • Visitor
  • Plan Premium Country The Netherlandas Device Motorola s20 lite Operating System Android 11   My Question or Issue How can i pause my premium subscription for say like a week? Because I...
  • MCCZ
  • Casual Listener
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Solved!! my subscription cancelled for no reason

PlanFree/PremiumCountryTurkeyMy Question or IssueIn June 2022 I bought 1 year subscription however right now my plan changed to free.What am I supposed to do?

  • Casual Listener
  •   Plan Free/Premium Country Turkey My Question or Issue In June 2022 I bought 1 year subscription however right now my plan changed to free. What am I supposed to do?
  • Maxim
  • Spotify Star
  • 269 Views
  • 3 replies
  • 0 likes
  • 269 Views
  • 3 replies
  • 0 likes

Can’t buy premium because of the promo!

Hi! I live in Quebec and one month free is not available for us. I want to buy premium at 9.99$ (without the free month) and it says I can’t because my province is not eligible to the free month! All fine with me, I don’t care about that free month! ...

  • Visitor
  • Hi! I live in Quebec and one month free is not available for us. I want to buy premium at 9.99$ (without the free month) and it says I can’t because my province is not eligible to the free month! All...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Refund of subscription fee

subscription has already been paid.But I haven't used Spotify since the payment was made. I want to get a refund for the payment.

  • Visitor
  • subscription has already been paid. But I haven't used Spotify since the payment was made.  I want to get a refund for the payment.
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Re: Van primium naar family

Ik heb betaald die o,o1 cent. meerdere malen al maar het abonnement is niet bruikbaar voor andere van de familie.\Hoe kan dir?

  • Visitor
  • Ik heb betaald die o,o1 cent. meerdere malen al maar het abonnement is niet bruikbaar voor andere van de familie . \Hoe kan dir?  
  • Luan
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancelacion de mi suscripcion

Cordial saludonecesito ayuda, al principio use version free, luego decidi usar la version premium interesada en el plan familiar a futuro, pense que ustedes avisarian si queria seguir usando premium para empezar a realizar los pagos o cambiar de plan...

  • Casual Listener
  • Cordial saludo necesito ayuda, al principio use version free, luego decidi usar la version premium interesada en el plan familiar a futuro, pense que ustedes avisarian si queria seguir usando premiu...
  • Yordan
  • Moderator
  • 630 Views
  • 3 replies
  • 0 likes
  • 630 Views
  • 3 replies
  • 0 likes

Superuser Contribution Move to another country; change payment details

I have movedc to a new country and wish to update my payment details and my premium subscription. Following the instructions tells me to Update my payment details with my new card and then Spotify will prompt me to change countries; wrong. it doesn't...

  • Newbie
  • I have movedc to a new country and wish to update my payment details and my premium subscription. Following the instructions tells me to Update my payment details with my new card and then Spotify wi...
  • Dian
  • Spotify Legend
  • 325 Views
  • 3 replies
  • 1 likes
  • 325 Views
  • 3 replies
  • 1 likes

Australian account being charged in internationally currency (£GBP)

PlanPremium FamilyCountryAustralia My Question or IssueI am and always have been based in Aus with a family subscription which should be $17.99. I have recently noticed that for the last year, from October 2019, I have been charged the AUD equivalent...

  • Casual Listener
  • Plan Premium Family Country Australia   My Question or Issue I am and always have been based in Aus with a family subscription which should be $17.99. I have recently noticed that for the ...
  • SimK1
  • Visitor
  • 620 Views
  • 4 replies
  • 0 likes
  • 620 Views
  • 4 replies
  • 0 likes

Solved!! Subscription cancelled by its own.

Plan Free/Premium Country Turkey Device Macbook Pro 14' Operating System MacOS My Question or Issue Hi. I've paid for my subscription for 18 months (the screenshot is below), but yesterday I was thrown out from my account and my plan changed to 'Free...

  • Casual Listener
  • Plan Free/Premium Country Turkey Device Macbook Pro 14' Operating System MacOS   My Question or Issue Hi. I've paid for my subscription for 18 months (the screenshot is below...
  • SergeiGL
  • Casual Listener
  • 293 Views
  • 4 replies
  • 0 likes
  • 293 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cancelei a assinatura e me cobraram

No mês anterior, cancelei a assinatura e hoje novamente foi debitado o valor de R$24,90. Não vou mais utilizar o app e quero o valor estornado.

  • Visitor
  • No mês anterior, cancelei a assinatura e hoje novamente foi debitado o valor de R$24,90. Não vou mais utilizar o app e quero o valor estornado.
  • OscarDC
  • Moderator
  • 151 Views
  • 1 replies
  • 1 likes
  • 151 Views
  • 1 replies
  • 1 likes