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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1450 Views
  • 19 replies
  • 1 likes
  • 1450 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47392 Views
  • 20 replies
  • 3 likes
  • 47392 Views
  • 20 replies
  • 3 likes

$4.99 in Ukraine

Hi, Spotify team.I will want to find out reasons why the price for Premium in Russia costs 169₽/month, but it`s $4.99 in Ukraine. This price will be more than 2 times if I exchange rubles into hryvnias and dollars into hryvnias.

  • Casual Listener
  • Hi, Spotify team. I will want to find out reasons why the price for Premium in Russia costs 169₽/month, but it`s $4.99 in Ukraine. This price will be more than 2 times if I exchange rubles into hryv...
  • Simon1149
  • Newbie
  • 3382 Views
  • 11 replies
  • 25 likes
  • 3382 Views
  • 11 replies
  • 25 likes

Superuser Contribution Free trial and Gift Card

I have the 3 month free trial and I got 2 gift cards to add on and pick up when the trial ends, but when I try to enter the info, I get error messages. "Something went wrong" or "Oops, an error occurred". I thought maybe I couldn't add the cards till...

  • Casual Listener
  • I have the 3 month free trial and I got 2 gift cards to add on and pick up when the trial ends, but when I try to enter the info, I get error messages. "Something went wrong" or "Oops, an error occur...
  • MafeG
  • Spotify Legend
  • 4746 Views
  • 5 replies
  • 0 likes
  • free trial
    Gift Card
  • 4746 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Payment method fails. Changing country

Hi everyone My account's country is Argentina and I am currently living in Australia for a year or so. Since I canceled my credit card in Argentina, the payment failed. I read the instructions to change it, but when I try to do so to my aussie credit...

  • Casual Listener
  • Hi everyone   My account's country is Argentina and I am currently living in Australia for a year or so. Since I canceled my credit card in Argentina, the payment failed. I read the instructio...
  • Elena
  • Moderator
  • 883 Views
  • 5 replies
  • 0 likes
  • 883 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Need some info about Duo

Hi,I have a Premium account and I would love to upgrade to Duo in order to share it with my boyfriend. But I have some questions before proceeding and I couldn't find the missing information anywhere else.We both live in the same house but, due to jo...

  • Songwriter
  • Hi, I have a Premium account and I would love to upgrade to Duo in order to share it with my boyfriend. But I have some questions before proceeding and I couldn't find the missing information anywhe...
  • Ver
  • Spotify Legend
  • 527 Views
  • 3 replies
  • 0 likes
  • Duo
  • 527 Views
  • 3 replies
  • 0 likes

Lost my premium

PlanFree/PremiumCountryFinlandDevice(iPhone Operating SystemIOS 10 My Question or Issue My issue is that i paid for my premium three days ago and now i lost it, i would like refund or new free premium, i paid 10€ for nothing and i want my money or my...

  • Newbie
  • Plan Free/Premium Country Finland Device (iPhone 😎 Operating System IOS 10   My Question or Issue   My issue is that i paid for my premium three days ago and now i lost it, i w...
  • Hubo
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • Discussion
  • 317 Views
  • 1 replies
  • 0 likes

Subscription plan chnaged from family to premium plan?

Hi all, I've changed my payment details (added a new card) and today I was asked to review the card details, and I made a payment, and now I'm on Premium plan instead of Family plan (I'm on that plan the last few years) can this be reverted? So that ...

  • Newbie
  • Hi all, I've changed my payment details (added a new card) and today I was asked to review the card details, and I made a payment, and now I'm on Premium plan instead of Family plan (I'm on that plan...
  • OneByBoo
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Payment issue

Hello, I have paid by phone pay QR code then it's not showing in my account and no subscription in my account. Thanks

  • Newbie
  • Hello, I have paid by phone pay QR code then it's not showing in my account and no subscription in my account.   Thanks
  • OneByBoo
  • Roadie
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to start a group session in premium duo to listen together with our partner?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 8176 Views
  • 1 replies
  • 0 likes
  • 8176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unknown payment

I was charged for a plan that I didn’t buy. Plan Free Country Colombia Device (iPhone XR Operating System (iOS 10, My Question or Issue This is the message I got form my bank: Acabas de realizar una compra el 14/12/2021 a las 21:10 con tu tarjeta de ...

  • Newbie
  • I was charged for a plan that I didn’t buy.  Plan Free  Country Colombia    Device (iPhone XR  Operating System (iOS 10,   My Question or Issue Thi...
  • Alex
  • Spotify Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu not activating for spotify student

I have the premium student plan which comes with showtime and hulu. Showtime activated just fine. Hulu shows my account is connected but it is not letting me access the site. It just offers plans to purchase even though I'm supposedly connected.

  • Newbie
  • I have the premium student plan which comes with showtime and hulu. Showtime activated just fine. Hulu shows my account is connected but it is not letting me access the site. It just offers plans to ...
  • CarlosE
  • Moderator
  • 652 Views
  • 9 replies
  • 0 likes
  • 652 Views
  • 9 replies
  • 0 likes

Superuser Contribution Wife Suddenly Deleted from Duo

PlanPremium DuoCountryUnited States My Question or IssueMy wife and I have been subscribed to the duo account for over a year now, and I have it set to automatically pay. I confirmed my payment went through last week for this month, but she reports t...

  • Newbie
  • Plan Premium Duo Country United States   My Question or Issue My wife and I have been subscribed to the duo account for over a year now, and I have it set to automatically pay. I confirmed...
  • CarlosE
  • Moderator
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Superuser Contribution złe konto i subskrybcja

CountryPoland DeviceSamsung Galaxy s10 plus My ProblemKiedy chciałem skorzystać z Darmowego Okresu Próbnego logując się do aplikacji na telefonie przypadkiem skorzystałem z opcji One Step Login i użyłem innego konta niż mam teraz. Do konta nie mam do...

  • Newbie
  • Country Poland   Device Samsung Galaxy s10 plus   My Problem Kiedy chciałem skorzystać z Darmowego Okresu Próbnego logując się do aplikacji na telefonie przypadkiem skorzystałem z op...
  • Elena
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment Required... Less Then 30 Days Since Last Payment

Hello everyone, I need help. On November 23, 2021, my payment failed and I had to update card number. I had accidentally switched my plan from family to premium. During this time, my card was charged $10.49 (premium plan) CAD for 30 days. I had chang...

  • Newbie
  •   Hello everyone,    I need help. On November 23, 2021, my payment failed and I had to update card number. I had accidentally switched my plan from family to premium. During this ti...
  • Mario
  • Spotify Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does $99 gift card cover a year?

PlanPremium My Question or IssueI'm interested in paying for Spotify for a year and I've seen $99 12-month gift cards available online. Given that the monthly subscription is $9.99, I'm wondering if the gift card actually gives a year of service or b...

  • Newbie
  •   Plan Premium   My Question or Issue I'm interested in paying for Spotify for a year and I've seen $99 12-month gift cards available online. Given that the monthly subscription is $9....
  • MafeG
  • Spotify Legend
  • 543 Views
  • 1 replies
  • 0 likes
  • 543 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Does the free 3 months of premium work with premium codes?

PlanFreeCountryUnited StatesDeviceASUS Zenbook 14Operating SystemWindows 10 My Question or IssueCurrently, as you all know, there is a deal of when you have your first purchase of premium, you get 3 months free. I am planning to buy a premium code at...

  • Regular
  • Plan Free Country United States Device ASUS Zenbook 14 Operating System Windows 10   My Question or Issue Currently, as you all know, there is a deal of when you have your first purcha...
  • Kiril
  • Moderator
  • 4228 Views
  • 6 replies
  • 0 likes
  • Premium
  • 4228 Views
  • 6 replies
  • 0 likes

Superuser Contribution Ads during podcasts

PlanPremium IssueI get Spotify ads during podcasts even though I have premium. When is this bug going to get fixed?

  • Regular
  • Plan Premium   Issue I get Spotify ads during podcasts even though I have premium. When is this bug going to get fixed?
  • wowwwitserin
  • Casual Listener
  • 413 Views
  • 2 replies
  • 0 likes
  • podcast ads
    Premium
  • 413 Views
  • 2 replies
  • 0 likes

Superuser Contribution All playlists greyed out

PlanPremiumCountryiPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAnyone having issues with playlists being greyed out? All mine are like that on mobile app?

  • Regular
  •   Plan Premium Country iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Anyone having issues with playlists being greyed out? All mine ...
  • Alex
  • Spotify Legend
  • 695 Views
  • 10 replies
  • 0 likes
  • 695 Views
  • 10 replies
  • 0 likes

Superuser Contribution Cannot get someone in my Duo plan

PlanPremium (Duo)CountryUK DeviceMultiple devices (Macbook, Samsung, Google Pixel) My Question or IssueHello, I'm trying to add my partner to my Premium Duo.On my side, it's already showing as Premium Duo subscription.However, when she tries to accep...

  • Newbie
  •   Plan Premium (Duo) Country UK   Device Multiple devices (Macbook, Samsung, Google Pixel)   My Question or Issue Hello, I'm trying to add my partner to my Premium Duo. On m...
  • Alex
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Duo plan - mirror content?

We finally upgraded to a Duo plan so my wife and I can use Spotify at the same time. We've used one account for years, and all of our content is on my account. We assumed that when we added Duo and she signed up and joined the account, she'd be able ...

  • Newbie
  • We finally upgraded to a Duo plan so my wife and I can use Spotify at the same time. We've used one account for years, and all of our content is on my account.    We assumed that when we ...
  • Bittencourt
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

CANCELLING MY CARD ON ANOTHER ACCOUNT (NOT MINE ACCOUNT)

Some time ago (don't remember exactly when, maybe 3 months ago) I borrow to my cousin my card data so she could buy Premium. I don't have any receipt on my mail of that buy, how can I cancel it? Also, how can I know how many accounts I have linked to...

  • Casual Listener
  • Some time ago (don't remember exactly when, maybe 3 months ago) I borrow to my cousin my card data so she could buy Premium. I don't have any receipt on my mail of that buy, how can I cancel it? &nb...
  • nicoloma99
  • Casual Listener
  • 189 Views
  • 1 replies
  • 1 likes
  • 189 Views
  • 1 replies
  • 1 likes