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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59308 Views
  • 25 replies
  • 5 likes
  • 59308 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35378 Views
  • 19 replies
  • 2 likes
  • 35378 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26177 Views
  • 16 replies
  • 2 likes
  • 26177 Views
  • 16 replies
  • 2 likes

Credit Card Update Fails

I recently received an updated credit card. I was able update 7 other accounts that bill to this card but Spotify keeps returning this error:"Something went wrong. Please try again, or go to our support."Nothing works.Is there a phone number to call ...

  • Casual Listener
  • I recently received an updated credit card. I was able update 7 other accounts that bill to this card but Spotify keeps returning this error: " Something went wrong. Please try again, or  go to...
  • Jose_M
  • Spotify Star
  • 811 Views
  • 13 replies
  • 1 likes
  • Account
  • 811 Views
  • 13 replies
  • 1 likes

Cant downgrade my Premium Duo to Premium

Title said it allwhy cant i downgrade my premium DUO to a Normal Premium. Why the option is not there, i see all other option (student, etc..)

  • Visitor
  • Title said it all why cant i downgrade my premium DUO to a Normal Premium.  Why the option is not there, i see all other option (student, etc..)     
  • Billy-J
  • Spotify Star
  • 1171 Views
  • 1 replies
  • 2 likes
  • Account
    Premium
  • 1171 Views
  • 1 replies
  • 2 likes

Ödeme başarısız oldu sorunu

Premium hesabımı yenilemek veya tekrardan premium almak istediğim de ininal kart bilgilerimi yazıyorum lakin ödeme başarısız oldu diyor 3 4 gündür aynı hata yardım edin

  • Newbie
  • Premium hesabımı yenilemek veya tekrardan premium almak istediğim de ininal kart bilgilerimi yazıyorum lakin ödeme başarısız oldu diyor 3 4 gündür aynı hata yardım edin 
  • tuborg
  • Casual Listener
  • 51599 Views
  • 31 replies
  • 20 likes
  • 51599 Views
  • 31 replies
  • 20 likes

Free 3 months with premium subscription

PlanPremiumCountryCanadaDeviceComputerOperating SystemWindows 10 My Question or IssueI just bought premium and it was being advertised that I would get a 3 months for free upon subscription, yet I did not get them.

  • Casual Listener
  • Plan Premium Country Canada Device Computer Operating System Windows 10   My Question or Issue I just bought premium and it was being advertised that I would get a 3 months for free up...
  • kim04
  • Casual Listener
  • 507 Views
  • 4 replies
  • 0 likes
  • 507 Views
  • 4 replies
  • 0 likes

Superuser Contribution 3 month subscription free plan offer even though I have premium

PlanPremiumCountryUsaDeviceiPad Operating System(iOS 13.5.1) My Question or IssueI continue to get email offers to join for 3 months for free but when I try, I am told that the offer is only for ‘new’ members. I even get the same message in a full ba...

  • Newbie
  • Plan Premium Country Usa Device iPad  Operating System (iOS 13.5.1)   My Question or Issue I continue to get email offers to join for 3 months for free but when I try, I am told t...
  • kim04
  • Casual Listener
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Credit card

Hi everyone , my credit card has vanished this morning, i need my credit card number to buy something in online shop. Do you know guys how to check my credit card number from spotify? Because i think i can find my credit card number from this spotify...

  • Visitor
  • Hi everyone 👋 , my credit card has vanished this morning, i need my credit card number to buy something in online shop. Do you know guys how to check my credit card number from spotify? Because i t...
  • Billy-J
  • Spotify Star
  • 615 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 615 Views
  • 3 replies
  • 0 likes

Wrong Plan purchased

I purchased a plan (pre-paid) but I realised I am not eligible for it (50%off for new users).The receipt number is 1334663511000101-1-1Need to understand if this premium plan will work or will get a refund so that I can go for a supported premium pla...

  • Casual Listener
  • I purchased a plan (pre-paid) but I realised I am not eligible for it (50%off for new users). The receipt number is 1334663511000101-1-1 Need to understand if this premium plan will work o...
  • Billy-J
  • Spotify Star
  • 324 Views
  • 3 replies
  • 0 likes
  • Wrong Plan
  • 324 Views
  • 3 replies
  • 0 likes

Superuser Contribution Delete Payment method

My brother added my card to his account he said he deleted my card from his account but I am still getting charged for his subscription if I am charged next month for his account I will be in the red can I get some help please my account is student p...

  • Visitor
  •  My brother added my card to his account he said he deleted my card from his account but I am still getting charged for his subscription if I am charged next month  for his account I will b...
  • Ivan
  • Spotify Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! If I buy a yearly subscription will it add to my current 3 month trial or over-ride it ?

PlanPremiumDeviceWindows LaptopOperating SystemWindows 7 My Question or IssueI had opted for a 3 month Premium trial from Spotify, I have cancelled this premium subscription so that It does not auto-renew after its expiry in 3 months.Now Spotify come...

  • Casual Listener
  • Plan Premium Device Windows Laptop Operating System Windows 7   My Question or Issue I had opted for a 3 month Premium trial from Spotify, I have cancelled this premium subscription so t...
  • adityashanker1
  • Casual Listener
  • 809 Views
  • 3 replies
  • 0 likes
  • 809 Views
  • 3 replies
  • 0 likes

Problemas con plan familiar premium

No se requiere ninguna de las siguientes informaciones. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo.Plan Premium familiar PaísChileDispositivoSamsung galaxy A10Sistema operativoAndroid Mi pregunta o problemaHac...

  • Casual Listener
  • No se requiere ninguna de las siguientes informaciones. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo. Plan  Premium familiar   País Chile Dispos...
  • Joaquin17
  • Casual Listener
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

My account is free while im paying for Premium

PlanPREMIUMCountryPolandDeviceSamsung Galaxy Note 10+Operating SystemAndroid My Question or IssueHello,I have spotify Premium for a Long Time.Every month i was paying 20PLN for Premium .Last Time i saw i have free account assignation, but im still pa...

  • Visitor
  • Plan PREMIUM Country Poland Device Samsung Galaxy Note 10+ Operating System Android   My Question or Issue Hello, I have spotify Premium for a Long Time. Every month i was paying 20P...
  • Billy-J
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution We've received a chargeback relating to your Spotify account...

Hi there, I've received the following email from you which says that there was a problem with my subscription: "We recently received a chargeback from your payment provider, relating to a payment for your Spotify account.The funds have automatically ...

  • Newbie
  • Hi there, I've received the following email from you which says that there was a problem with my subscription:   "We recently received a chargeback from your payment provider, relating to...
  • Xenia
  • Moderator
  • 413 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 413 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution student into family premium will he lose his songs?

Hi. middle aged mum here trying to keep the family happy and need advice.I live in Uk. i don’t currently have a plan but my son does who lives here. He has the single plan. However he is a student, but in between college and uni this September. He do...

  • Casual Listener
  • Hi.  middle aged mum here trying to keep the family happy and need advice. I live in Uk.  i don’t currently have a plan but my son does who lives here. He has the single plan. However he...
  • Mario
  • Spotify Legend
  • 300 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 300 Views
  • 3 replies
  • 0 likes

Superuser Contribution I cannot switch from Premium to Premium Family

PlanPremiumCountrySouth Africa My Question or IssueWhen I try to select Spotify Premium Family. The page refreshed and just stay on the same page and from what I can tell didn't switch plans. I tried this on my phone and my laptop. Kind Regards

  • Visitor
  • Plan Premium Country South Africa   My Question or Issue When I try to select  Spotify Premium Family. The page refreshed and just stay on the same page and from what I can tell didn'...
  • Ivan
  • Spotify Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay by Mobile not working

I'm trying to renew my subscription through mobile payment, but when after entering my mobile number and pressing continue this message appears, "Oops, something went wrong. Please try again or contact our support team."

  • Newbie
  • I'm trying to renew my subscription through mobile payment, but when after entering my mobile number and pressing continue this message appears, "Oops, something went wrong. Please try again or conta...
  • Xenia
  • Moderator
  • 1604 Views
  • 3 replies
  • 0 likes
  • 1604 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hulu with Student Premium Won't Work

I have student premium and I activated Hulu on my Spotify account, but whenever I go to Hulu, it's telling me I still have to pay for Hulu even though the accounts are linked. Anyone know how to fix?

  • Visitor
  • I have student premium and I activated Hulu on my Spotify account, but whenever I go to Hulu, it's telling me I still have to pay for Hulu even though the accounts are linked. Anyone know how to fix?...
  • Elena
  • Moderator
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Account -149 Monthly Subscription

PlanFree/PremiumCountryPhilippinesDeviceOppo A9 2020Operating SystemAndroid 9 COLOR OS 6 My Question or IssueWhy the Spotify deducted me again? I already paid last Friday (06/12/2020) for my subscription and right now (06/16/2020) Spotify deducted me...

  • Regular
  • Plan Free/Premium Country Philippines Device Oppo A9 2020 Operating System Android 9 COLOR OS 6   My Question or Issue Why the Spotify deducted me again? I already paid last Friday (06...
  • Xenia
  • Moderator
  • 3561 Views
  • 6 replies
  • 0 likes
  • 3561 Views
  • 6 replies
  • 0 likes

Premium subscription renewals in an active subscription

PlanPremiumCountryIndia DeviceGoogle Pixel 3Operating SystemAndroid My Question or IssueI am an active premium subscriber until the end of the year. However, I see Spotify has reduced the premium yearly plan's pricing to Rs. 699 in India. I want to a...

  • Newbie
  • Plan Premium Country India   Device Google Pixel 3 Operating System Android   My Question or Issue I am an active premium subscriber until the end of the year. However, I see Spo...
  • Billy-J
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • renewal
  • 227 Views
  • 1 replies
  • 0 likes

I paid my bill. Still saying I haven't

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Playing podcasts in work training

I am interested in using my Spotify account to play podcasts as part of some learning and development sessions for my employees at work. We would just be listening together from my account, and having a discussion. I cannot find anything in the usage...

  • Visitor
  • I am interested in using my Spotify account to play podcasts as part of some learning and development sessions for my employees at work. We would just be listening together from my account, and havin...
  • Luan
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes