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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45547 Views
  • 16 replies
  • 4 likes
  • 45547 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28625 Views
  • 19 replies
  • 2 likes
  • 28625 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20170 Views
  • 6 replies
  • 1 likes
  • 20170 Views
  • 6 replies
  • 1 likes

hello, i want to ask about why i cant buy premium via paysafecard

My Question or Issue is why i cant buy premium via paysafecard because i dont have any bank card or paypal so i jsut wonder why suddenly i cant buy it via paysafe is it going to be fixed or is it forever ?

  • Casual Listener
  •     My Question or Issue is why i cant buy premium via paysafecard because i dont have any bank card or paypal so i jsut wonder why suddenly i cant buy it via paysafe  is it going t...
  • OviiiOne
  • Community Legend
  • 1548 Views
  • 4 replies
  • 0 likes
  • 1548 Views
  • 4 replies
  • 0 likes

Solved!! Double payment

PlanFamily/PremiumCountryFinlandDevice(iPhone X)Operating System(iOS 13) My Question or IssueI just noticed that I have been double charged from Premium and Family at the same time. Now I tried to delete the Premium subscription because I already hav...

  • Casual Listener
  • Plan Family/Premium Country Finland Device (iPhone X) Operating System (iOS 13)   My Question or Issue I just noticed that I have been double charged from Premium and Family at the sam...
  • Emilia_8
  • Spotify Star
  • 721 Views
  • 3 replies
  • 0 likes
  • 721 Views
  • 3 replies
  • 0 likes

Superuser Contribution got charged 10 euros (from normal account) extra when I have familiar plan (I don't pay it)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 787 Views
  • 4 replies
  • 0 likes
  • 787 Views
  • 4 replies
  • 0 likes

Playlist cover

I really want my playlists to look fancy and have a nice aesthetic. Whenever i go to change the cover of my playlists i always get the same thing. 'That image is too small, it must be at leaset 300 x 300.' This message comes up NO MATTER WHAT, whethe...

  • Casual Listener
  • I really want my playlists to look fancy and have a nice aesthetic. Whenever i go to change the cover of my playlists i always get the same thing. 'That image is too small, it must be at leaset 300 x...
  • Emilia_8
  • Spotify Star
  • 761 Views
  • 1 replies
  • 0 likes
  • 761 Views
  • 1 replies
  • 0 likes

Subscription for Spotify with a OXXO debit card

PlanFree/PremiumCountryMexicoDeviceZTE Maven 3/Sony VaioOperating System Android Nougat, Windows 10 My Question or IssueI am a first time user of Spotiy and would like to try the Premium version, but I am unable to to start the free trial with my OXX...

  • Visitor
  •   Plan Free/Premium Country Mexico Device ZTE Maven 3/Sony Vaio Operating System  Android Nougat, Windows 10   My Question or Issue I am a first time user of Spotiy and...
  • OneByBoo
  • Community Legend
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

cancelled premium and joined my familys spotify, but went to free

PlanFamily Premium Device(Iphone x + Windows computer)Operating System(iOS 13, Windows 10) My Question or Issueended my premium plan and joined my family's plan. on the subscription site it says Premium family. but on both computer and phone i have f...

  • Newbie
  •   Plan Family Premium   Device (Iphone x + Windows computer) Operating System (iOS 13, Windows 10)   My Question or Issue ended my premium plan and joined my family's plan.&n...
  • Luan
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Switched to family plan and it didn’t switch from premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • ItsEvan_b
  • Casual Listener
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Sky Q subscription expired

Hi, I signed up for a free trial through my TV provider but the subscription has now expired and I am no longer with Sky. I'm unable to access my account and my account number is a combination of numbers and letters. I want to sign up to premium but ...

  • Visitor
  • Hi,   I signed up for a free trial through my TV provider but the subscription has now expired and I am no longer with Sky. I'm unable to access my account and my account number is a combinati...
  • AndrewRobs01
  • Composer
  • 519 Views
  • 1 replies
  • 0 likes
  • 519 Views
  • 1 replies
  • 0 likes

How do I pay for Premium with a credit card after my trial expired months ago

I've tried upgrading from a free account to premium and when I try to pay for this with my credit card I get a message that I've already had a trial period. I try to change this to make a one off payment for one month and cannot find an option to pay...

  • Visitor
  • I've tried upgrading from a free account to premium and when I try to pay for this with my credit card I get a message that I've already had a trial period. I try to change this to make a one off pay...
  • Loxer
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

I'm an ARTIST why am I losing several followers a day?!?!?

I have been using SPOTIFY as a listener for years and I LOVE it...I have turned TONS of family, friends, and fellow artists on to this platform. As a professional comedian I have a confirmed SPOTIFY page;https://open.spotify.com/album/2EeUv6Gwx2x8GlC...

  • Casual Listener
  • I have been using SPOTIFY as a listener for years and I LOVE it...I have turned TONS of family, friends, and fellow artists on to this platform. As a professional comedian I have a confirmed SPOTIFY ...
  • Loxer
  • Spotify Star
  • 2555 Views
  • 3 replies
  • 0 likes
  • 2555 Views
  • 3 replies
  • 0 likes

Unable to log into account to cancel subscription

PlanPremiumCountryUS My Question or IssueI have a subscription with Spotify that is under another account and am being charged for Premium service. Since the time of the subscription, I have lost all access to the previous email account. I no longer ...

  • Visitor
  • Plan Premium Country US   My Question or Issue I have a subscription with Spotify that is under another account and am being charged for Premium service. Since the time of the subscription...
  • Loxer
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

My Premium is gone early

PlanFree/PremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueSo i recently took off my payment card for spotify premium because this is my last month and it is supposed to go until october 13th. And i got on to listen to music and ...

  • Casual Listener
  • Plan Free/Premium Country US Device PC Operating System Windows 10   My Question or Issue So i recently took off my payment  card for spotify premium because this is my last month...
  • Jose_M
  • Spotify Star
  • 695 Views
  • 3 replies
  • 0 likes
  • 695 Views
  • 3 replies
  • 0 likes

Solved!! Annual Subscription no longer available?

PlanPremiumCountryAustraliaDevice My Question or IssueI originally subscribed on the Annual plan, my plan is up for renewal again in a few days but upon checking it appears that its been changed to bill me monthly now. I tried to change the plan back...

  • Regular
  • Plan Premium Country Australia Device     My Question or Issue I originally subscribed on the Annual plan, my plan is up for renewal again in a few days but upon checking it appears...
  • Aiddy81
  • Regular
  • 4860 Views
  • 6 replies
  • 0 likes
  • Subscription payment options
  • 4860 Views
  • 6 replies
  • 0 likes

I've subscribed, but the Premium is gone

I've subscirbed my premium since 14th September, it says i get free trial 3 months of Premium, but now the premium is cancelled and i don't do thatPlanFree/PremiumCountryIndonesiaDeviceVivo Y55LOperating SystemAndroid 6.0 My Question or IssueMy Premi...

  • Visitor
  • I've subscirbed my premium since 14th September, it says i get free trial 3 months of Premium, but now the premium is cancelled and i don't do that Plan Free/Premium Country Indonesia Device Vi...
  • Loxer
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify and Galaxy S10 don't work together

I have a Samsung Galaxy S10. I have Spotify Premium. I'm in the USA. I go to the gym, start a song, press the button to put the phone to "sleep" (or at least the screen) like I've done on every phone since the S6, and Spotify will stop playing. Yes, ...

  • Visitor
  • I have a Samsung Galaxy S10. I have Spotify Premium. I'm in the USA. I go to the gym, start a song, press the button to put the phone to "sleep" (or at least the screen) like I've done on every phone...
  • Luan
  • Spotify Star
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 3 months free not working

PlanFree/PremiumCountryUSADevicewindows pc and iphone 8Operating SystemiOS 10 and Windows 10 My Question or IssueI've never had premium before and keep hearing about the 3 free months ad. I click on the ad from within the spotify app on my pc and it ...

  • Casual Listener
  • Plan Free/Premium Country USA Device windows pc and iphone 8 Operating System iOS 10 and Windows 10   My Question or Issue I've never had premium before and keep hearing about the 3 fr...
  • Mario
  • Moderator
  • 11217 Views
  • 9 replies
  • 0 likes
  • 11217 Views
  • 9 replies
  • 0 likes

Spotify Family account problem !

PlanFamily until today !CountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiI changed today my plan from a Premium to a Family one.I sent the invitation t...

  • Regular
  • Plan Family until today ! Country France Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Loxer
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Still locked out of some premium content even though i am a premium member

PlanPremiumCountryCanadaDeviceI attempted on Desktop (windows) and on my Samsung Galaxy s7 edge My Question or IssueI was adding music to my playlist and on several occasions I have come across playlist of music from artists or individual songs that ...

  • Visitor
  • Plan Premium Country Canada Device I attempted on Desktop (windows) and on my Samsung Galaxy s7 edge   My Question or Issue I was adding music to my playlist and on several occasions I h...
  • Loxer
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

6 month trial, phone broke, new phone spotify won't continue subscription

PlanFree/PremiumCountryUSADevice(Samsung Galaxy S10+)Operating System(Android 9) My Question or IssueDownloaded and began 6 month Spotify trial on my Samsung S8+. Phone had to be replaced, but I had a backup made so I restored my settings to a new S1...

  • Newbie
  • Plan Free/Premium Country USA Device (Samsung Galaxy S10+) Operating System (Android 9)   My Question or Issue Downloaded and began 6 month Spotify trial on my Samsung S8+. Phone ...
  • AndrewRobs01
  • Composer
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! Keep charging me

Hello guys, I used to have a family plan, and I've cancelled it some time ago. When I checked my credit card history I was keep been charged. Anyone have any idea what I can do?

  • Visitor
  • Hello guys,   I used to have a family plan, and I've cancelled it some time ago. When I checked my credit card history I was keep been charged.   Anyone have any idea what I can do?
  • Emilia_8
  • Spotify Star
  • 609 Views
  • 1 replies
  • 0 likes
  • 609 Views
  • 1 replies
  • 0 likes