Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNeed to change the payment card details for my family subscription which has now expired beca...
hello i want to ask i have premium subscription expiring like 3 months from nowsnd i got 12 months subscriptionso if i redeem it is the 3 months will be added to my 12 months subscriptionso it will be 15 months or it will count 12 months subscription...
PlanChase offer for PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs there a way to utilize the offer towards a family premium sub? Even if we pay d...
PlanFreeCountryIndiaDeviceiPhone Operating SystemiOS My Question or Issue Hi, I made a payment of INR 719.00 for 6 months of Spotify premium thru, UPI payment, which I authorised and was successfully. I was charged thru my bank account...To my surpri...
PlanFamily PremiumCountryUS to India I was the plan manager for my Family Sub in the US. I shifted to India and wanted to activate Premium here locally. My family plan is active till the 5th of July I tried 2 things -1) Cancelling the family and shif...
PlanPremium Family (through phone company)Country Iceland Device(iPhone 6s)Operating System(iOS 10) My Question or Issue I wonder what happens with my Premium Family account if I cancel the subscription with my telecom company? I have the Premium Fam...
PlanFree/PremiumCountry India Device(Realme C3)Operating System(Android Oreo) My Question or IssueCouldn't get free trial due to unknown error in payment details.
PlanPremiumCountrySweden My Question or IssueI am unable to see my payments. I need to print out a receipt for my payments.The "Receipts" menu option on the left has dissapeared.
I was wondering if the primum service (or free version) plays random artist/songs to the bands you pick (like pandora) like if I picked lets say Korn and then it'll play like a NiN or Slipknot (even if i havent picked slipknot/NiN?
Buenos días tengo exactamente el mismo problema, doy la opción de cancelar suscripción ya que se supone que tengo 3 meses gratis pero yo tengo cobrado 9,99 euros cuando se supone que tengo 3 meses gratis, si cancelo pone que la sub termina hoy día 30
How come in the terms and conditions section labeled payments and cancellations it states when you cancel a paid subscription, it will change the day after the subscription period ends? In my case that would be 7/13/2020. However, when I go to cancel...
Compre la tarjeta en el Oxxo y la ingrese y no se puede, fui con ellos porque pensé que no la habían activado y me demostraron que si, que es un problema de su cuenta, no puedo canjearla PlanFree/PremiumCountryDurango, mexico DeviceiPhone 11 Operatin...
Hi there, I am trying to activate a free 3-month trial of Premium. Country = Canada, current plan = free. I am using an iPhone 7. I have filled in all the relevant payment information (tried multiple cards - all active) on both my iPhone and my deskt...
PlanFreeCountryUAEDevice(iPhone XR)Operating System(iOS 13) Why isn’t there a student discount premium subscription plan in the UAE except family or individual premium subscription plan. Will Spotify be adding student discount subscription plan in th...
Hello.My 3-month Premium will expire on 15 of August. About a week ago I received another promotional offer to upgrade again to 3-months Premium (valid only until the end of June). If I upgrade today, will my Premium be extended for another 3 months ...
Plan - Spotify PremiumCountry - India Device( Oneplus 6T and Macbook Pro )Operating System(Android, Mac OS) I was already having Monthly subscription of Spotify Premium, but recently I purchased the annual subscription with some offer. The payment wa...
Hi,Trying to change my card for payment. Following the instructions saying "log on and click update, the page showed doesn't allow me to proceed...It just say "remember that changing your payment methot does not activate, upgrade or extend your accou...
I have a free Student account and was trying to get the 3 months premium account of ₹119. Initially I tried many times but the card couldn't go through. So I tried a different card and the money got deducted from the bank. It did not activate the pre...
I did the verification through Sheer and got a mail telling me that everything was okay. I was already charged 4,99 twice, but this month I was charged 9,99 instead of 4,99. PlanPremium (for Student?)CountryAustria
PlanPremiumCountryCanadaDeviceiPhone 6sOperating SystemiOS 13.5.1 My Question or IssueI just redeemed a 6 month Spotify gift card and it it worked but there were no email about the receipt. I even tried to look in spam but it wasn’t there.