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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61169 Views
  • 25 replies
  • 5 likes
  • 61169 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36504 Views
  • 19 replies
  • 2 likes
  • 36504 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27799 Views
  • 16 replies
  • 3 likes
  • 27799 Views
  • 16 replies
  • 3 likes

Change payment card name

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNeed to change the payment card details for my family subscription which has now expired beca...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Need to...
  • Keanu_C
  • Spotify Star
  • 864 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 864 Views
  • 1 replies
  • 0 likes

Solved!! redeeming gift card

hello i want to ask i have premium subscription expiring like 3 months from nowsnd i got 12 months subscriptionso if i redeem it is the 3 months will be added to my 12 months subscriptionso it will be 15 months or it will count 12 months subscription...

  • Visitor
  • hello i want to ask  i have premium subscription expiring like  3 months from now snd i got 12 months subscription so if i redeem it is the 3 months will be added to my 12 mont...
  • Billy-J
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Chase offer 6mo free, 5% discount for a while after for Premium. Is there a way to do family ?

PlanChase offer for PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs there a way to utilize the offer towards a family premium sub? Even if we pay d...

  • Visitor
  • Plan Chase offer for Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...
  • Billy-J
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Indian UPI payment charged but no Premium

PlanFreeCountryIndiaDeviceiPhone Operating SystemiOS My Question or Issue Hi, I made a payment of INR 719.00 for 6 months of Spotify premium thru, UPI payment, which I authorised and was successfully. I was charged thru my bank account...To my surpri...

E83A1A47-CBCF-4446-9E86-BFCD851AEC86.jpeg
  • Newbie
  • Plan Free Country India Device iPhone  Operating System iOS   My Question or Issue   Hi, I made a payment of INR 719.00 for 6 months of Spotify premium thru, UPI payment, wh...
  • KunalBurgul
  • Visitor
  • 1151 Views
  • 4 replies
  • 1 likes
  • india
    Payment
    Premium
    UPI
  • 1151 Views
  • 4 replies
  • 1 likes

Superuser Contribution Family Premium (US) to Premium (India) - Unable to Update Location and Subscribe

PlanFamily PremiumCountryUS to India I was the plan manager for my Family Sub in the US. I shifted to India and wanted to activate Premium here locally. My family plan is active till the 5th of July I tried 2 things -1) Cancelling the family and shif...

  • Casual Listener
  • Plan Family Premium Country US to India   I was the plan manager for my Family Sub in the US. I shifted to India and wanted to activate Premium here locally. My family plan is active till t...
  • conshescp
  • Casual Listener
  • 334 Views
  • 4 replies
  • 0 likes
  • 334 Views
  • 4 replies
  • 0 likes

Solved!! What happen if I cancel Premium from phone company

PlanPremium Family (through phone company)Country Iceland Device(iPhone 6s)Operating System(iOS 10) My Question or Issue I wonder what happens with my Premium Family account if I cancel the subscription with my telecom company? I have the Premium Fam...

  • Casual Listener
  • Plan Premium Family (through phone company) Country Iceland   Device (iPhone 6s) Operating System (iOS 10)   My Question or Issue   I wonder what happens with my Premium Fam...
  • Billy-J
  • Spotify Star
  • 333 Views
  • 3 replies
  • 0 likes
  • 333 Views
  • 3 replies
  • 0 likes

Superuser Contribution Trying Spotify free trial of 3 mnths ,but while submitting my details it says payment failed.No Rea

PlanFree/PremiumCountry India Device(Realme C3)Operating System(Android Oreo) My Question or IssueCouldn't get free trial due to unknown error in payment details.

  • Visitor
  • Plan Free/Premium Country  India   Device (Realme C3) Operating System (Android Oreo)   My Question or Issue Couldn't get free trial due to unknown error in payment det...
  • Elena
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to see my payments for premium

PlanPremiumCountrySweden My Question or IssueI am unable to see my payments. I need to print out a receipt for my payments.The "Receipts" menu option on the left has dissapeared.

  • Newbie
  •   Plan Premium Country Sweden     My Question or Issue I am unable to see my payments.  I need to print out a receipt for my payments. The "Receipts" menu option on the ...
  • Elena
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Random Music Play?

I was wondering if the primum service (or free version) plays random artist/songs to the bands you pick (like pandora) like if I picked lets say Korn and then it'll play like a NiN or Slipknot (even if i havent picked slipknot/NiN?

  • Visitor
  • I was wondering if the primum service (or free version) plays random artist/songs to the bands you pick (like pandora)  like if I picked lets say Korn and then it'll play like a NiN or Slipknot ...
  • Emilia_8
  • Spotify Star
  • 547 Views
  • 3 replies
  • 0 likes
  • 547 Views
  • 3 replies
  • 0 likes

Re: Cancelling a 3 month spotify "trial" which cost 9.99

Buenos días tengo exactamente el mismo problema, doy la opción de cancelar suscripción ya que se supone que tengo 3 meses gratis pero yo tengo cobrado 9,99 euros cuando se supone que tengo 3 meses gratis, si cancelo pone que la sub termina hoy día 30

  • Visitor
  • Buenos días tengo exactamente el mismo problema, doy la opción de cancelar suscripción ya que se supone que tengo 3 meses gratis pero yo tengo cobrado 9,99 euros cuando se supone que tengo 3 meses gr...
  • Billy-J
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Cancelling premium and going to free dates don't match up.

How come in the terms and conditions section labeled payments and cancellations it states when you cancel a paid subscription, it will change the day after the subscription period ends? In my case that would be 7/13/2020. However, when I go to cancel...

  • Newbie
  • How come in the terms and conditions section labeled payments and cancellations it states when you cancel a paid subscription, it will change the day after the subscription period ends? In my case th...
  • Billy-J
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

No puedo canjear mi tarjeta de regalo

Compre la tarjeta en el Oxxo y la ingrese y no se puede, fui con ellos porque pensé que no la habían activado y me demostraron que si, que es un problema de su cuenta, no puedo canjearla PlanFree/PremiumCountryDurango, mexico DeviceiPhone 11 Operatin...

  • Visitor
  • Compre la tarjeta en el Oxxo y la ingrese y no se puede, fui con ellos porque pensé que no la habían activado y me demostraron que si, que es un problema de su cuenta, no puedo canjearla  Plan ...
  • Billy-J
  • Spotify Star
  • 756 Views
  • 1 replies
  • 0 likes
  • 756 Views
  • 1 replies
  • 0 likes

"Something went wrong" when trying to activate premium free trial

Hi there, I am trying to activate a free 3-month trial of Premium. Country = Canada, current plan = free. I am using an iPhone 7. I have filled in all the relevant payment information (tried multiple cards - all active) on both my iPhone and my deskt...

  • Visitor
  • Hi there,   I am trying to activate a free 3-month trial of Premium. Country = Canada, current plan = free. I am using an iPhone 7.   I have filled in all the relevant payment informati...
  • Izzy987
  • Visitor
  • 190 Views
  • 1 replies
  • 1 likes
  • 190 Views
  • 1 replies
  • 1 likes

Solved!! Student discount premium in the UAE

PlanFreeCountryUAEDevice(iPhone XR)Operating System(iOS 13) Why isn’t there a student discount premium subscription plan in the UAE except family or individual premium subscription plan. Will Spotify be adding student discount subscription plan in th...

  • Casual Listener
  • Plan Free Country UAE Device (iPhone XR) Operating System (iOS 13)   Why isn’t there a student discount premium subscription plan in the UAE except family or individual premium subscri...
  • b__el__s
  • Casual Listener
  • 5099 Views
  • 2 replies
  • 3 likes
  • Student
  • 5099 Views
  • 2 replies
  • 3 likes

Solved!! Do Premium months add?

Hello.My 3-month Premium will expire on 15 of August. About a week ago I received another promotional offer to upgrade again to 3-months Premium (valid only until the end of June). If I upgrade today, will my Premium be extended for another 3 months ...

  • Casual Listener
  • Hello. My 3-month Premium will expire on 15 of August. About a week ago I received another promotional offer to upgrade again to 3-months Premium (valid only until the end of June). If I upgrade tod...
  • Hedzik
  • Casual Listener
  • 372 Views
  • 4 replies
  • 0 likes
  • Premium
  • 372 Views
  • 4 replies
  • 0 likes

Superuser Contribution Showing monthly subscription even after purchasing annual subscription

Plan - Spotify PremiumCountry - India Device( Oneplus 6T and Macbook Pro )Operating System(Android, Mac OS) I was already having Monthly subscription of Spotify Premium, but recently I purchased the annual subscription with some offer. The payment wa...

  • Visitor
  •   Plan -  Spotify Premium Country - India   Device ( Oneplus 6T and Macbook Pro ) Operating System (Android, Mac OS)   I was already having Monthly subscription of Spoti...
  • Elena
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change card for payment

Hi,Trying to change my card for payment. Following the instructions saying "log on and click update, the page showed doesn't allow me to proceed...It just say "remember that changing your payment methot does not activate, upgrade or extend your accou...

  • Newbie
  • Hi, Trying to change my card for payment. Following the instructions saying "log on and click update, the page showed doesn't allow me to proceed... It just say "remember that changing your payment...
  • Ivan
  • Spotify Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble with the transaction of the 3 month premium account

I have a free Student account and was trying to get the 3 months premium account of ₹119. Initially I tried many times but the card couldn't go through. So I tried a different card and the money got deducted from the bank. It did not activate the pre...

  • Visitor
  •  I have a free Student account and was trying to get the 3 months premium account of ₹119. Initially I tried many times but the card couldn't go through. So I tried a different card and the mone...
  • Elena
  • Moderator
  • 953 Views
  • 3 replies
  • 0 likes
  • 953 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I am being charged 9,99 but I still have the student discount for 4,99

I did the verification through Sheer and got a mail telling me that everything was okay. I was already charged 4,99 twice, but this month I was charged 9,99 instead of 4,99. PlanPremium (for Student?)CountryAustria

  • Casual Listener
  • I did the verification through Sheer and got a mail telling me that everything was okay. I was already charged 4,99 twice, but this month I was charged 9,99 instead of 4,99.   Plan Premium (f...
  • Petya
  • Community Legend
  • 298 Views
  • 3 replies
  • 0 likes
  • 298 Views
  • 3 replies
  • 0 likes

Solved!! Receipt not sent after redeeming gift card

PlanPremiumCountryCanadaDeviceiPhone 6sOperating SystemiOS 13.5.1 My Question or IssueI just redeemed a 6 month Spotify gift card and it it worked but there were no email about the receipt. I even tried to look in spam but it wasn’t there.

  • Regular
  • Plan Premium Country Canada Device iPhone 6s Operating System iOS 13.5.1   My Question or Issue I just redeemed a 6 month Spotify gift card and it it worked but there were no email abo...
  • Billy-J
  • Spotify Star
  • 476 Views
  • 3 replies
  • 0 likes
  • Gift Card
    Premium
    Receipts
  • 476 Views
  • 3 replies
  • 0 likes