Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128643 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
56673 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
231602 Views
144 replies
13 likes
Hello, I am a student using the student premium plan and I noticed that I was charged twice from Spotify one fee was the usual 4.99 but there was an additional 8.99 tacked to my bank account. This has only happened this one time I wonder what this ad...
Hello, I am a student using the student premium plan and I noticed that I was charged twice from Spotify one fee was the usual 4.99 but there was an additional 8.99 tacked to my bank account. This ha...
Moderator
306 Views
1 replies
0 likes
PlanPremium individualCountryUnited Kingdom DeviceDell + SamsungOperating SystemAndroid, Windows 10 My Question or IssueI have a premium individual UK account and when I try to update it to a premium duo it requires me to fill out a US address and do...
Plan Premium individual Country United Kingdom Device Dell + Samsung Operating System Android, Windows 10 My Question or Issue I have a premium individual UK account ...
Visitor
1844 Views
3 replies
2 likes
I paid for premium on the 28th of April, It is now 17th of May and the premium has ended. Is it supposed to do this? I paid for a FULL month of premium. I am very upset especially since I can’t afford premium anymore
I paid for premium on the 28th of April, It is now 17th of May and the premium has ended. Is it supposed to do this? I paid for a FULL month of premium. I am very upset especially since I can’t affor...
Visitor
2162 Views
9 replies
0 likes
Hello, my new Community profile is not Premium, but my Spotify account is. Why is that? What can I do?
Hello, my new Community profile is not Premium, but my Spotify account is. Why is that? What can I do?
Spotify Star
846 Views
1 replies
0 likes
Spoiler (Highlight to read) I connected my Facebook to my Spotify account and now want to change it to login with Google so I can pay using Google Play balance alongside some of my other subscriptions I do this with. Is there a method of doing this a...
I connected my Facebook to my Spotify account and now want to change it to login with Google so I can pay using Google Play balance alongside some of my other subscriptions I do this with. Is...
Spotify Star
452 Views
1 replies
0 likes
With the spotify 3 month trial for 0, I went to use a prepaid visa card, where I got a "the payment failed" error. Why is that?
With the spotify 3 month trial for 0, I went to use a prepaid visa card, where I got a "the payment failed" error. Why is that?
Spotify Legend
303 Views
1 replies
0 likes
I listened to Spotify Free for years using my old iPhone 5 like an iPod cradled in a Bose speaker. Now I have Premium on a MacBook Pro I’d like to add it to my iPhone 11 but can’t seem to replace the free version that migrated to my phone when I swit...
I listened to Spotify Free for years using my old iPhone 5 like an iPod cradled in a Bose speaker. Now I have Premium on a MacBook Pro I’d like to add it to my iPhone 11 but can’t seem to replace the...
Spotify Star
364 Views
4 replies
0 likes
PlanPremium FamilyCountryDE/LUDevicemanyOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to add family members to the newly created Premium Family account, sending the link by email. Following the procedure, the new ...
Plan Premium Family Country DE/LU Device many Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I want to add family members to the newly created Pre...
Spotify Legend
341 Views
1 replies
0 likes
I have a problem. The last year i have been getting charged with spotify fee. I dont know the email address associated with the payment. I have a bazillion email addresses and dont want to spend countless hours trying each eamil address.I knwo the cr...
I have a problem. The last year i have been getting charged with spotify fee. I dont know the email address associated with the payment. I have a bazillion email addresses and dont want to spe...
Not applicable
295 Views
2 replies
0 likes
Spotify снял средства с моей банковской карты в отрецальное значение, проще говоря на карте не было денег на Platinum подписку и Spotify решил снять деньги в минус!
Spotify снял средства с моей банковской карты в отрецальное значение, проще говоря на карте не было денег на Platinum подписку и Spotify решил снять деньги в минус!
Moderator
260 Views
1 replies
0 likes
I have been running a podcast for a few years and want to offer our new season to paying subscribers. As part of this, we will run a Kickstarter campaign to fund it.Is it possible to give subscriptions to our podcast to people who help fund it, as we...
I have been running a podcast for a few years and want to offer our new season to paying subscribers. As part of this, we will run a Kickstarter campaign to fund it. Is it possible to give subscript...
Spotify Star
847 Views
1 replies
0 likes
El 25 de abril contraté el spotify Premium dúo, se supone que eso caduca en un mes, faltan como 10 días y ya me esta diciendo que cambie los datos o algo así de mi tarjeta porque no acepta el pago. Por alguna razón se hicieron unos cargos a mi tarjet...
El 25 de abril contraté el spotify Premium dúo, se supone que eso caduca en un mes, faltan como 10 días y ya me esta diciendo que cambie los datos o algo así de mi tarjeta porque no acepta el pago. P...
Spotify Legend
305 Views
1 replies
0 likes
Realizei o pagamento do plano Premium Duo no dia 05/05/2023 por boleto, mas até o momento não recebi o comprovante no meu e-mail e nem consigo o acesso ao plano no aplicativo. Ele permanece como Free, como se eu não tivesse pago. email do aplicativo:...
Realizei o pagamento do plano Premium Duo no dia 05/05/2023 por boleto, mas até o momento não recebi o comprovante no meu e-mail e nem consigo o acesso ao plano no aplicativo. Ele permanece como Free...
Moderator
297 Views
2 replies
0 likes
HiI am trying to add Mastercard debit card (Prex Argentina), but getting error: Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago.Prex Argentina answered on my request: Te informamos que el rechazo...
Hi I am trying to add Mastercard debit card (Prex Argentina), but getting error: Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago. Prex ...
Visitor
3892 Views
8 replies
0 likes
Good afternoon. A card from Belarus was linked to an account with a premium subscription. Now I live in Poland, the card is no longer active. I want to change the payment method, because the last payment did not go through. Writes that you need to ch...
Good afternoon. A card from Belarus was linked to an account with a premium subscription. Now I live in Poland, the card is no longer active. I want to change the payment method, because the last pay...
Spotify Legend
596 Views
3 replies
1 likes
I get unknown charges on my other bank acc previously, cancelled that credit card, received new one and still getting this unknown charges on my new card. Please implement bank TAC or pin code for validation because this is very concerning.
I get unknown charges on my other bank acc previously, cancelled that credit card, received new one and still getting this unknown charges on my new card. Please implement bank TAC or pin code for va...
Moderator
339 Views
1 replies
0 likes
I have a Student Premium account and have Hulu through Spotify. Lately I am unable to use my Hulu; even though it recognizes that I have an account, it asks me to sign up for the paid service every time and won't let me access my account anymore. I m...
I have a Student Premium account and have Hulu through Spotify. Lately I am unable to use my Hulu; even though it recognizes that I have an account, it asks me to sign up for the paid service every t...
Moderator
356 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) How does the 1 year premium pre paid option works? is that credit is stored and for 12 months it is just used or ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) How does the 1 year premium p...
Spotify Star
224 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Spotify Star
219 Views
1 replies
0 likes
Minha Pergunta ou Problem.R.. . Eu ASSINEI O PREMIUM, FOI DESCONTADO DO MEU CARTÃO E AINDA ASSIM É UM BOMBARDEIO DE ANÚNCIOS. QUERO CANCELAR
Minha Pergunta ou Problem.R.. . Eu ASSINEI O PREMIUM, FOI DESCONTADO DO MEU CARTÃO E AINDA ASSIM É UM BOMBARDEIO DE ANÚNCIOS. QUERO CANCELAR
Spotify Star
251 Views
1 replies
0 likes
