Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 187336 Views
- 118 replies
- 12 likes
- 187336 Views
- 118 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 21212 Views
- 28 replies
- 4 likes
- 21212 Views
- 28 replies
- 4 likes
Can’t add someone to duos
PlanPremium DuosFree/PremiumCountry - UK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 8 & 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I tried to add a duo’s account whilst on holiday in Italy but...
- Plan Premium Duos Free/Premium Country - UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 8 & 10 Operating System (iOS 10, Android Oreo, Windows 10,e...
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- Spotify Star
- 2044 Views
- 5 replies
- 1 likes
- 2044 Views
- 5 replies
- 1 likes
Superuser Contribution How do I tell how much longer I have until I can join another duo plan? 1 year lockout
PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was on a duo plan with my wife for years. Then my in-laws started a family subscription s...
- Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was on a...
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- Moderator
- 296 Views
- 1 replies
- 0 likes
- 296 Views
- 1 replies
- 0 likes
Superuser Contribution I paid for Spotify Even tho i have 3 month free premium.
I didnt Get any e-post about the trail ending so I checked and there was money that was taken from my Spotify before I could end my three month trial. How can I get my money back
- I didnt Get any e-post about the trail ending so I checked and there was money that was taken from my Spotify before I could end my three month trial. How can I get my money back
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- Moderator
- 216 Views
- 1 replies
- 0 likes
- 216 Views
- 1 replies
- 0 likes
Superuser Contribution I can't turn on the shuffle function in the playlist
Good day! I can't turn on the shuffle function in the playlist. It says that this is a premium function. I have a premium subscription and the automatic playback of such content is disabled in the settings. When shuffling does manage to be turned on,...
- Good day! I can't turn on the shuffle function in the playlist. It says that this is a premium function. I have a premium subscription and the automatic playback of such content is disabled in the se...
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- Moderator
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes
I change my subscription to the Duo plan but my wife can't join. Why?
I change my subscription to the Duo plan but my wife can't join. Why? We live in the same apartment, we enter the same address.
- I change my subscription to the Duo plan but my wife can't join. Why? We live in the same apartment, we enter the same address.
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- Spotify Star
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Denied updating payment type on a new valid debit card
I recently got a new debit card, and I tried a few times to input the new card's details for my student plan subscription as the new payment type. I'm not sure what to do. The new debit card is active and I have used it already for other purchases.
- I recently got a new debit card, and I tried a few times to input the new card's details for my student plan subscription as the new payment type. I'm not sure what to do. The new debit card is activ...
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- Not applicable
- 507 Views
- 2 replies
- 1 likes
- 507 Views
- 2 replies
- 1 likes
Superuser Contribution Spotify iPhone app is not recognizing my premium
I purchaed spotify premium two days ago (17th July 2023), the payment went through in my bank but the mobile app doesn’t seem to recognize it. I’m not able ti change the quality of songs but I still have access to playlists and I can skip songs as mu...
- I purchaed spotify premium two days ago (17th July 2023), the payment went through in my bank but the mobile app doesn’t seem to recognize it. I’m not able ti change the quality of songs but I still ...
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- Moderator
- 233 Views
- 3 replies
- 0 likes
- 233 Views
- 3 replies
- 0 likes
Superuser Contribution Why cant i play my downloaded songs offline when im a plan member?
Hello, i purchase a subscription on Premium duo and gave the plan member to someone else. We can play downloaded songs offline like normal but then suddenly the Plan member person could'nt play any downloaded songs offline. can anyone help me? please...
- Hello, i purchase a subscription on Premium duo and gave the plan member to someone else. We can play downloaded songs offline like normal but then suddenly the Plan member person could'nt play any d...
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- Moderator
- 1248 Views
- 5 replies
- 0 likes
- 1248 Views
- 5 replies
- 0 likes
Superuser Contribution Tava de 7,00 no cartão cobrada duas vezes
O cartão falhou, e coloquei um novo, que foi validado segunda com a taxa de 7,00, hoje apresentou falha novamente no cartão, alterei, e nova taxa foi cobrada de 7,00, mas a outra não estornou.
- O cartão falhou, e coloquei um novo, que foi validado segunda com a taxa de 7,00, hoje apresentou falha novamente no cartão, alterei, e nova taxa foi cobrada de 7,00, mas a outra não estornou.
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- Moderator
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Superuser Contribution Why is my Vanilla Visa Gift Card being rejected when buying Spotify Premium
I am putting in all of the correct information on a Visa Gift Card I have but it is giving me the message "The payment failed. Please try again, use a different payment card or a different payment method. Go to our support."
- I am putting in all of the correct information on a Visa Gift Card I have but it is giving me the message "The payment failed. Please try again, use a different payment card or a different payment me...
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- Moderator
- 1513 Views
- 1 replies
- 0 likes
- 1513 Views
- 1 replies
- 0 likes
Superuser Contribution How I get a refund If Spotify purchase badly my bill
Okay so I was tryna access my debit card but since I'm from peru and I live at Peru too the platform didn't accept my card so I prefer to pay it by PayPal and there was made a charge and then when I try I guess with Peruvian spotify platform another ...
- Okay so I was tryna access my debit card but since I'm from peru and I live at Peru too the platform didn't accept my card so I prefer to pay it by PayPal and there was made a charge and then when I ...
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- Moderator
- 203 Views
- 1 replies
- 0 likes
- 203 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution I can't update my payment method because it doesn't match my country/region
I can't update my payment method because it doesn't match my country/region
- I can't update my payment method because it doesn't match my country/region
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- Casual Listener
- 275 Views
- 2 replies
- 0 likes
- 275 Views
- 2 replies
- 0 likes
Can't add payment card
HiI'm from UkraineIn my Spotify profile I have "Country or region" set as "Ukraine"I am using Spotify from Ukrainian IP AddressAnd I trying to add a Ukrainian payment card issued by Ukrainian bankAnd I'm getting this error message:"Your payment metho...
- Hi I'm from Ukraine In my Spotify profile I have "Country or region" set as "Ukraine" I am using Spotify from Ukrainian IP Address And I trying to add a Ukrainian payment card issued by Ukraini...
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- Casual Listener
- 363 Views
- 4 replies
- 0 likes
- 363 Views
- 4 replies
- 0 likes
Superuser Contribution Hi, I signed up for the Duo plan and it's showing an ad. How do I do it?
pois o plano promete sem anuncio.
- pois o plano promete sem anuncio.
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- Moderator
- 254 Views
- 1 replies
- 0 likes
- 254 Views
- 1 replies
- 0 likes
Superuser Contribution Listening to the same music while using the same spotify premıum account on 2 diffirent phones.
Hello. Me and my friend are using the same spotify premium account. So the same account is open on two different phones. In the current version of Spotify, while accounts are open on two different phones, when one of us listens to a song, the other c...
- Hello. Me and my friend are using the same spotify premium account. So the same account is open on two different phones. In the current version of Spotify, while accounts are open on two different ph...
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- Moderator
- 551 Views
- 1 replies
- 0 likes
- 551 Views
- 1 replies
- 0 likes
Superuser Contribution Cannot use Premium features despite paying for premium
Shuffle doesn't work and it just says "you've found a premium feature". Dude, I have premium so give me the damn feature or return my money
- Shuffle doesn't work and it just says "you've found a premium feature". Dude, I have premium so give me the damn feature or return my money
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- Moderator
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
Superuser Contribution assinei o spotify universitário e depois adicionei cartão de presente
Eu assinei o spotify universitário esse mês. Hoje eu adicionei o cartão de presente de 17 reais, equivalente a um mês.O que acontece agora? O mês que eu paguei e esse adicionado estão acumulados, ou eu perdi o meu plano?Coloquei o código de presente ...
- Eu assinei o spotify universitário esse mês. Hoje eu adicionei o cartão de presente de 17 reais, equivalente a um mês. O que acontece agora? O mês que eu paguei e esse adicionado estão acumulados, o...
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- Spotify Legend
- 139 Views
- 1 replies
- 0 likes
- 139 Views
- 1 replies
- 0 likes
I redeem my gift card in another account
Hi, i redeem my gift card in the wrong account (was my old acc) that i don’t use and i want to know if there’s a way to transfer the premium to my other account or merge my accounts.
- Hi, i redeem my gift card in the wrong account (was my old acc) that i don’t use and i want to know if there’s a way to transfer the premium to my other account or merge my accounts.
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- Spotify Star
- 292 Views
- 1 replies
- 0 likes
- 292 Views
- 1 replies
- 0 likes
I lost the last 5 letters/numbers on my card
I Peeled off the last part of my spotify 12 month gift card the letters/numbers i have are
- I Peeled off the last part of my spotify 12 month gift card the letters/numbers i have are <removed sensitive info - Maxim>
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- Spotify Star
- 156 Views
- 1 replies
- 0 likes
- 156 Views
- 1 replies
- 0 likes
I've spoken to someone earlier and it's cut off
About cancelling my accounts
- About cancelling my accounts
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- Spotify Star
- 130 Views
- 1 replies
- 0 likes
- 130 Views
- 1 replies
- 0 likes