Announcements

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48654 Views
  • 21 replies
  • 4 likes
  • 48654 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30367 Views
  • 19 replies
  • 2 likes
  • 30367 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20989 Views
  • 6 replies
  • 1 likes
  • 20989 Views
  • 6 replies
  • 1 likes

Superuser Contribution Can't pay with my MasterCard

I try to get the 3 months-0.99 euro offer but It won't accept the payment and it'll also pop this message up "Payment failed. Try again, or use a different payment method" and my balance is ok too.

  • Newbie
  • I try to get the 3 months-0.99 euro offer but It won't accept the payment and it'll also pop this message up "Payment failed. Try again, or use a different payment method" and my balance is ok too.
  • Petya
  • Community Legend
  • 824 Views
  • 3 replies
  • 0 likes
  • 824 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: Currys 6 Months Offer

I seem to be having the same problem. I have brought the Google Home Nest Max from curry’s, which came with a 6 month free premium redeem code. When I redeem this code, it says I am not eligible for this offer. I literally made this account an hour a...

  • Visitor
  • I seem to be having the same problem. I have brought the Google Home Nest Max from curry’s, which came with a 6 month free premium redeem code. When I redeem this code, it says I am not eligible for ...
  • Peter
  • Spotify Legend
  • 1396 Views
  • 1 replies
  • 0 likes
  • 1396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 8, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI live in the US and I got my email 2 days ago about getting a free Google Home Mini. When I do ...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 8, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I live in the U...
  • Peter
  • Spotify Legend
  • 424 Views
  • 6 replies
  • 1 likes
  • 424 Views
  • 6 replies
  • 1 likes

Superuser Contribution Payment failed error

I could not payment for premium. I am getting payment fail error. Pls help me for this.

  • Casual Listener
  • I could not payment for premium. I am getting payment fail error. Pls help me for this. 
  • Petya
  • Community Legend
  • 379 Views
  • 4 replies
  • 0 likes
  • 379 Views
  • 4 replies
  • 0 likes

Superuser Contribution Paid for a 3 month subcription yesterday, still got no Premium.

PlanFree/ PremiumCountryNetherlandsDeviceLaptopWindows 10 My Question or Issui Paid yesterday for a 3 moth subscription, and stil got no Premium.It is paid, and can show it, through bank records.

  • Visitor
  • Plan Free/ Premium Country Netherlands Device Laptop Windows 10   My Question or Issu i Paid yesterday for a 3 moth subscription, and stil got no Premium. It is paid, and can show it, ...
  • Petya
  • Community Legend
  • 371 Views
  • 3 replies
  • 0 likes
  • 371 Views
  • 3 replies
  • 0 likes

No Paysafe Card Option

PlanFree/PremiumCountryPortugalDevicePCOperating SystemWindows My Question or Issue When I try to buy premium for Spotify , the only options are Paypal and Credit Card, but I want to pay with paysafecard

  • Newbie
  •   Plan Free/Premium Country Portugal Device PC Operating System Windows   My Question or Issue   When I try to buy premium for Spotify , the only options are Paypal and Cre...
  • OneByBoo
  • Community Legend
  • 1476 Views
  • 1 replies
  • 0 likes
  • 1476 Views
  • 1 replies
  • 0 likes

Spotify doesn't accept Revolut card for international users

Hello community, I have tried to pay my premium subscription with my Revolut card, but it says "Your payment method and country don't match. To continue, change your account's location or use a different payment method." Location: RomaniaIf I change ...

  • Newbie
  • Hello community, I have tried to pay my premium subscription with my Revolut card, but it says " Your payment method and country don't match. To continue, change your account's location or  use...
  • OneByBoo
  • Community Legend
  • 3208 Views
  • 1 replies
  • 0 likes
  • membership
    Premium
    Revolut
  • 3208 Views
  • 1 replies
  • 0 likes

I can't link my PayPal account to my Spotify account

PlanPremiumCountrySouth AfricaDevice(iPhone 6s)Operating System(Windows 10)My Question or IssueI tried to update my new card details to my Premium subscription, but it does not seem to accept it. I don't know if I should wait until my current card of...

  • Casual Listener
  • Plan Premium Country South Africa Device (iPhone 6s) Operating System (Windows 10) My Question or Issue I tried to update my new card details to my Premium subscription, but it does not seem...
  • Billy-J
  • Spotify Star
  • 823 Views
  • 3 replies
  • 0 likes
  • 823 Views
  • 3 replies
  • 0 likes

Superuser Contribution My premium subscription (headspace included) was canceled and now i can’t resubscribe

/PremiumCountryNotwayDevice(iPhone 8Operating System(iOS 10 My Question or IssueMy premium subscription (headspace included) was canceled when my Credit card was stolen. I when I’m trying to resubscribe I’m not able to get the same option can you hel...

  • Newbie
  • /Premium Country Notway Device (iPhone 8 Operating System (iOS 10   My Question or Issue My premium subscription (headspace included) was canceled when my Credit card was stolen. I wh...
  • Mario
  • Spotify Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Looped in subscription

Hi there,after my free period expired I'd like to subscribe for family premium. When I click on the subscriptopn and choose paypal it forwards me to paypal for payment. In Paypal then, when trying to pay, it tells me that I allready have used 3 month...

  • Visitor
  • Hi there, after my free period expired I'd like to subscribe for family premium. When I click on the subscriptopn and  choose paypal it forwards me to paypal for payment.   In Paypal the...
  • Billy-J
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment not going through

PlanFree CountryAustraliaMy Question or IssueHey to who ever sees this, I'm a former Premium subscriber, but I had to cancel my subscription for a couple of months.I'm trying to buy a subscription again, with the current option being 3 months for 11....

  • Casual Listener
  • Plan Free  Country Australia My Question or Issue Hey to who ever sees this, I'm a former Premium subscriber, but I had to cancel my subscription for a couple of months. I'm trying to buy ...
  • Petya
  • Community Legend
  • 505 Views
  • 6 replies
  • 0 likes
  • 505 Views
  • 6 replies
  • 0 likes

cambio de premium a premio duo, cobra el cambio?

tengo unos días que pague por spotify premium, si cambio a premium duo me cobra mas o me cobrara nuevamente lo que cuesta premium duo?

  • Casual Listener
  • tengo unos días que pague por spotify premium, si cambio a premium duo me cobra mas o me cobrara nuevamente lo que cuesta premium duo? 
  • Billy-J
  • Spotify Star
  • 763 Views
  • 1 replies
  • 0 likes
  • 763 Views
  • 1 replies
  • 0 likes

Solved!! Premium vs Premium Family Yearly

PlanPremiumCountryItalyDevice(iPhone XS)Operating System(iOS 13)My Question or Issue:I would to change my profile from Premium to Premium family yearly. How can i do? And is always possible to pay with paypal?thx

  • Casual Listener
  • Plan Premium Country Italy Device (iPhone XS) Operating System (iOS 13) My Question or Issue: I would to change my profile from Premium to Premium family yearly. How can i do? And is always ...
  • Billy-J
  • Spotify Star
  • 2535 Views
  • 7 replies
  • 0 likes
  • 2535 Views
  • 7 replies
  • 0 likes

Premium family and switching/creating new user accounts

I have premium family. One of my family members has been sharing my login under the plan. They happen to have many playlists they have created and does not want to change. I have none created so am willing to login under a new login, but when I try t...

  • Casual Listener
  • I have premium family.  One of my family members has been sharing my login under the plan.  They happen to have many playlists they have created and does not want to change.  I have no...
  • Billy-J
  • Spotify Star
  • 637 Views
  • 1 replies
  • 0 likes
  • 637 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid through google pay but account not reflecting premium status

Plan Premium Country India Device iPhone XR My Question or Issue Hi, I paid for Spotify premium through google pay and I had to request twice because the request wasn’t sent though google pay and when it was I paid, I’ve attached the receipt, but whe...

  • Visitor
  • Plan Premium Country India   Device iPhone XR   My Question or Issue   Hi, I paid for Spotify premium through google pay and I had to request twice because the...
  • Mario
  • Spotify Legend
  • 788 Views
  • 1 replies
  • 1 likes
  • 788 Views
  • 1 replies
  • 1 likes

Superuser Contribution Had to close my account but I didn't cancel my premium subscription first

PlanPremiumCountryU.KDeviceOnePlus 7T ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I had to close my premium account due to someone having access to my account since changing passwords and logging all device out ...

  • Newbie
  •   Plan Premium Country U.K Device OnePlus 7T Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I had to close my premium account due to...
  • Mario
  • Spotify Legend
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cambié de telefono y no retoma mi plan premium

Cambié de celular pero con mi mismo número y misma cuenta y no retoma mi cuenta premium ni retoma mis playlists, que hago??

  • Newbie
  • Cambié de celular pero con mi mismo número y misma cuenta y no retoma mi cuenta premium ni retoma mis playlists, que hago??
  • Petya
  • Community Legend
  • 5493 Views
  • 4 replies
  • 0 likes
  • 5493 Views
  • 4 replies
  • 0 likes

Superuser Contribution Hacked account spotify not writing me back

Why is no one writing me back?! PlanPremiumMy Question or IssueMy account has been hacked the email address and password were changed. I filed a complaint with @support and after sending the requested information have not heard back. Could some one p...

  • Visitor
  • Why is no one writing me back?!     Plan Premium My Question or Issue My account has been hacked the email address and password were changed. I filed a complaint with @support and aft...
  • Peter
  • Spotify Legend
  • 322 Views
  • 3 replies
  • 0 likes
  • 322 Views
  • 3 replies
  • 0 likes

3 month free 2019

My Question or Issue:TODAY I PAID MY PREMIUM FAMILY PLAN, AND THEY DIDNT RESPECT ME MY 3 MONTH FREE, WHY NOT IF I DIDNT CANCEL AFTER 19 OCTOBER 2019, I HAVE CANCELED AT 2018IF ANY ONE SPEAKS SPANISH, PLEASE ANSWER ME IN SPANISHTHANKS

  • Visitor
  • My Question or Issue: TODAY I PAID MY PREMIUM FAMILY PLAN, AND THEY DIDNT RESPECT ME MY 3 MONTH FREE, WHY NOT IF I DIDNT CANCEL AFTER 19 OCTOBER 2019, I HAVE CANCELED AT 2018 IF ANY ONE SPEAKS SPAN...
  • Billy-J
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan and Hulu bundle

PlanFamily Premium @ $14.99/monthUSA DeviceGoogle Pixel 2XLAndroid When does Spotify and Hulu plan to bundle the Hulu and Spotify Family Plan for people who are paying $14.99/month instead of the $9.99/month for just the Premium plan? This seems like...

  • Casual Listener
  •   Plan Family Premium @ $14.99/month USA   Device Google Pixel 2XL Android   When does Spotify and Hulu plan to bundle the Hulu and Spotify Family Plan for people who are payi...
  • KossB
  • Roadie
  • 2200 Views
  • 11 replies
  • 4 likes
  • 2200 Views
  • 11 replies
  • 4 likes

Env: prod