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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5110 Views
  • 23 replies
  • 2 likes
  • 5110 Views
  • 23 replies
  • 2 likes

Superuser Contribution I can not start my weekly subcribtion

PlanPremiumCountryINDONESIADevice(Redmi note 11)Operating System(MIUI) My Question or IssueI tried to subscribe for weekly, but everytime spotify redirect to the payment option it gets error and said that failed to login

  • Visitor
  • Plan Premium Country INDONESIA Device (Redmi note 11) Operating System (MIUI)   My Question or Issue I tried to subscribe for weekly, but everytime spotify redirect to the payment opti...
  • Vasil
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo

Me and my boyfriend live under the same roof and recently got Premium Duo and every time I type in our address, it says I’m from a different country. I have an IPhone 11 and my boyfriend has a Samsung.

  • Newbie
  • Me and my boyfriend live under the same roof and recently got Premium Duo and every time I type in our address, it says I’m from a different country.  I have an IPhone 11 and my boyfriend h...
  • Vasil
  • Moderator
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm having issues renewing my subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Eni
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't update payment info

PlanPremiumCountryUnited StatesDeviceDell ChromebookOperating SystemChrome OS My Question or IssueI can't update my payment on my phone. The FAQ says this is normal for the apple app, but I don't have an iphone. Tried to update my payment info on my ...

  • Casual Listener
  • Plan Premium Country United States Device Dell Chromebook Operating System Chrome OS   My Question or Issue I can't update my payment on my phone. The FAQ says this is normal for the a...
  • AndresM
  • Spotify
  • 503 Views
  • 3 replies
  • 0 likes
  • 503 Views
  • 3 replies
  • 0 likes

Solved!! Family accont, break loose one member to free spotify

HI, I have 4 person in our family account. Now a want to "break loose" one member (moved from us), and want to put that memeber on a spotify free account (so she dont loose the playlists) How do i do that?

  • Casual Listener
  • HI,   I have 4 person in our family account.  Now a want to "break loose" one member (moved from us), and want to put that memeber on a spotify free account (so she dont loose the playli...
  • AdamDam
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar conta Premium pre-pago 14 dias

Bom dia, recebi um email que poderia cancelar a assinatura que fiz Premium pre-pago de um ano em 14 dias, mas de todas as formas que indicam, nao consigo cancelar a conta, nem pelo email breakup@spotify.com.

  • Newbie
  • Bom dia, recebi um email que poderia cancelar a assinatura que fiz Premium pre-pago de um ano em 14 dias, mas de todas as formas que indicam, nao consigo cancelar a conta, nem pelo email breakup...
  • Vasil
  • Moderator
  • 376 Views
  • 3 replies
  • 1 likes
  • 376 Views
  • 3 replies
  • 1 likes

Editing your playlist after switching to Family

Hi there! We recently switched from Premium to Family with a total of 4 people on the account. My son noticed that he cannot edit his own playlists but can just create new ones? Is there something we might have missed? Looking for each member to be a...

  • Visitor
  • Hi there!   We recently switched from Premium to Family with a total of 4 people on the account. My son noticed that he cannot edit his own playlists but can just create new ones? Is there som...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

I can't apply for a premium account

I have tried to get a premium account for months now, but for some reason I can't It keeps saying payment unsuccessful, please look into it. Thank you

  • Visitor
  • I have tried to get a premium account for months now, but for some reason I can't   It keeps saying payment unsuccessful, please look into it. Thank you
  • Maxim
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change of country

I have a Greek contact but I am going to travel abroad in Asia for a few months . Will I have any problem because of changing origin or server ?

  • Visitor
  • I have a Greek contact but I am going to travel abroad in Asia for a few months . Will I have any problem because of changing origin or server ?
  • OscarDC
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu and Spotify

I have a student prenium account and it is not letting me link it with my hulu account. It only gives me the option to pay for the hulu subscription.

  • Newbie
  • I have a student prenium account and it is not letting me link it with my hulu account. It only gives me the option to pay for the hulu subscription.
  • Alex
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Spotify inserted adverts at the start and end of podcasts as a premium user.

Hi I have been using a family subscription for some time now. Why do I have adverts at the start and end of the podcast I am listening too? Now, before a moderator or whoever else jumps in here and say this is "some podcast creators may include third...

  • Casual Listener
  •   Hi I have been using a family subscription for some time now.  Why do I have adverts at the start and end of the podcast I am listening too?  Now, before a moderator or whoever ...
  • bcelt-_91s2gk
  • Newbie
  • 433 Views
  • 3 replies
  • 1 likes
  • 433 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify Student with Hulu - cannot access Hulu at all!

I subscribed to Spotify Student with discounted Hulu and Showtime. Hulu logged me out but now I cannot get back in because my subsciption is via Spotify and apparently Spotify doesn't have customer service to help with any issues. My login to Hulu do...

  • Visitor
  • I subscribed to Spotify Student with discounted Hulu and Showtime. Hulu logged me out but now I cannot get back in because my subsciption is via Spotify and apparently Spotify doesn't have customer s...
  • Alex
  • Spotify Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify says I have a student account but still charges me full price

Spotify charged me the regular price while I confirmed my student status last month. I went to confirm it again but on this page it tells me I already have the student account

  • Visitor
  • Spotify charged me the regular price while I confirmed my student status last month. I went to confirm it again but on this page it tells me I already have the student account  
  • Dian
  • Spotify Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron de más

Plan Premium estudiante País Argentina Dispositivo Lg K50s Mi pregunta o problema Me cobraron de más, mi plan es de $119,00 y me debitaron $195 cuando en realidad en la parte de mis recibos de Spotify dice que solo se me debitaron $119,00

  • Newbie
  • Plan Premium estudiante País Argentina Dispositivo Lg K50s Mi pregunta o problema Me cobraron de más, mi plan es de $119,00 y me debitaron $195 cuando en realidad en la parte de mis rec...
  • Alex
  • Spotify Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Don’t have any info for my premium account, Spotify keeps charging my card

Haven’t used Spotify premium in years but I still get charged for it because I didn’t end my subscription before logging off for the last time. I’m pretty I no longer have access to the email I signed up with (I wouldn’t even remember what email it w...

  • Visitor
  • Haven’t used Spotify premium in years but I still get charged for it because I didn’t end my subscription before logging off for the last time. I’m pretty I no longer have access to the email I signe...
  • ReCel
  • Gig Goer
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Premium duo

Hi. sorry if this shouldnt be here but ive looked everywhere else. HOW much does premium duo cost? I'm already a premium user and have been for years. also, i cant remember my log in details. can i be reminded?

  • Visitor
  • Hi.  sorry if this shouldnt be here but ive looked everywhere else.  HOW much does premium duo cost?   I'm already a premium user and have been for years. also, i cant remember my...
  • Dian
  • Spotify Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Your friends are listening to" on spotify mobile

I have noticed within the last month that my spotify mobile has been showing a section called "your friends are listening to" to my understanding friend activity is not available in mobile yet and i'm curious to know what that is. It doesn't always u...

  • Casual Listener
  • I have noticed within the last month that my spotify mobile has been showing a section called "your friends are listening to" to my understanding friend activity is not available in mobile yet and i'...
  • periodt
  • Visitor
  • 33087 Views
  • 2 replies
  • 3 likes
  • Friends Activity
    Spotify mobile
  • 33087 Views
  • 2 replies
  • 3 likes

Superuser Contribution Debit card issues

I have been trying to update my subscription with the same debit card I have been using for the same account but it keeps failing and I have also tried other cards PlanPremiumCountryNigeriaDeviceOppo A55Operating SystemAndroid My Question or Issue

  • Visitor
  • I have been trying to update my subscription with the same debit card I have been using for the same account but it keeps failing and I have also tried other cards  Plan Premium Country Nige...
  • Jeremy
  • Spotify Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Spotify Premium

I recently got a free trial for one month on Spotify. Before the free trial ended, my family decided to join the family plan. I joined, but does this mean the free trial canceled automatically and I won't be charged? I want to make sure I won't be pa...

  • Newbie
  • I recently got a free trial for one month on Spotify. Before the free trial ended, my family decided to join the family plan. I joined, but does this mean the free trial canceled automatically and I ...
  • Luan
  • Spotify Star
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes