Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 84866 Views
- 50 replies
- 4 likes
- 84866 Views
- 50 replies
- 4 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 10504 Views
- 24 replies
- 2 likes
- 10504 Views
- 24 replies
- 2 likes
Account locked after payment
I noticed a repeating issue with my account when i dont make a monthly payment within 1 week of automatic payments i lose my premium but the issue is even if i make the payment afterwards the payment will go through and i will even get a prompt sayin...
- I noticed a repeating issue with my account when i dont make a monthly payment within 1 week of automatic payments i lose my premium but the issue is even if i make the payment afterwards the payment...
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- Spotify Star
- 358 Views
- 6 replies
- 0 likes
- 358 Views
- 6 replies
- 0 likes
Why am I not allowed to buy premium after my last subscription ended?
My last subscription was on an old card that is not in use now and my subscription had ended. Now a couple of months later my account is saying I’m not able to get a new subscription?
- My last subscription was on an old card that is not in use now and my subscription had ended. Now a couple of months later my account is saying I’m not able to get a new subscription?
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- Spotify Star
- 311 Views
- 5 replies
- 0 likes
- 311 Views
- 5 replies
- 0 likes
Solved!!Superuser Contribution App says premium Suspended
The phone app and account pages report that the premium is suspended but payment has gone through in the bank. This happened after changing card information.
- The phone app and account pages report that the premium is suspended but payment has gone through in the bank. This happened after changing card information.
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- Casual Listener
- 339 Views
- 4 replies
- 0 likes
- 339 Views
- 4 replies
- 0 likes
Superuser Contribution Premium ABO wurde gelöscht, obwohl die Zahlung abgebucht wurde.
Am 19.12.2022 wurde ich informiert, dass mein Premium ABO gelöscht wurde. Am 20.12.2022 wurde die monatliche Zahlung abgebucht, von Spotify einen Tag zu spät.Wie verhalte ich mich jetzt?
- Am 19.12.2022 wurde ich informiert, dass mein Premium ABO gelöscht wurde. Am 20.12.2022 wurde die monatliche Zahlung abgebucht, von Spotify einen Tag zu spät. Wie verhalte ich mich jetzt?
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- Spotify Legend
- 208 Views
- 1 replies
- 0 likes
- 208 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution can't join duo plan - doesn't ask for verification of address
PlanDuoCountryGermanyDeviceSamsung A51 My Question or IssueHi there, i recently switched to the Duo-Plan and wanted to invite my girlfriend who is living with me. I sent her the invite, she opened it and got an error-message that said she can't join ...
- Plan Duo Country Germany Device Samsung A51 My Question or Issue Hi there, i recently switched to the Duo-Plan and wanted to invite my girlfriend who is living with me....
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- Moderator
- 294 Views
- 3 replies
- 0 likes
- 294 Views
- 3 replies
- 0 likes
need help signing up for 3-month free trial
I am trying to sign up for the 3-month free trial. When I go to the page to upgrade my free account to premium with this offer, it requires payment information. I went and bought a spotify gift-card. When I follow the directions for redeeming it and ...
- I am trying to sign up for the 3-month free trial. When I go to the page to upgrade my free account to premium with this offer, it requires payment information. I went and bought a spotify gift-card....
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- Spotify Star
- 503 Views
- 2 replies
- 0 likes
- 503 Views
- 2 replies
- 0 likes
Canceling a subscription and re-subscribing, will I loose playlists?
I have a Spotify subscription through Apple. I want to change my subscription type, and re-subscribe through Spotify. Will I risk loosing my playlists if I re-subscribe with my same user ID?
- I have a Spotify subscription through Apple. I want to change my subscription type, and re-subscribe through Spotify. Will I risk loosing my playlists if I re-subscribe with my same user ID?
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- Spotify Star
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
Charged to much money
PlanPremiumCountryLithuania Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, this is my second time when spotify charged to much money, they double the price. ...
- Plan Premium Country Lithuania Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue H...
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- Not applicable
- 322 Views
- 3 replies
- 0 likes
- 322 Views
- 3 replies
- 0 likes
Day of payement
PlanPremiumCCountry France Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IIssue Hi,I would like to change my payments day. But I don't know how I can do it, or even if I can do it ? I rather like to not canceled my act...
- Plan Premium CCountry France Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or IIssue Hi, I would like to chan...
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- Spotify Star
- 134 Views
- 1 replies
- 0 likes
- 134 Views
- 1 replies
- 0 likes
Por favor gostaria de saber por que estão debitando dois valores de assinat
Está ocorrendo a cobrança de dois valores iguais da assinatura. Um no final do mês e um no início do mês subsequente
- Está ocorrendo a cobrança de dois valores iguais da assinatura. Um no final do mês e um no início do mês subsequente
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- Spotify Star
- 148 Views
- 1 replies
- 0 likes
- 148 Views
- 1 replies
- 0 likes
Je veux me désabonner de spotify veillez cesser immédiatement les paiement
Je veux me désabonner
- Je veux me désabonner
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- Rising Star 1
- 322 Views
- 1 replies
- 0 likes
- 322 Views
- 1 replies
- 0 likes
Solved!! Spotify Premium Pricing/Billing in wrong region
PlanFree/PremiumCountryUnited KingdomDeviceAll DevicesOperating SystemWin10/iPhone My Question or IssueRecently tried to upgrade to Spotify Premium. Changed region from US to UK and when I go to purchase a premium membership it is in USD and asks for...
- Plan Free/Premium Country United Kingdom Device All Devices Operating System Win10/iPhone My Question or Issue Recently tried to upgrade to Spotify Premium. Changed region from US to...
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- Casual Listener
- 385 Views
- 1 replies
- 0 likes
- 385 Views
- 1 replies
- 0 likes
Doble cobro
Me han cobrado dos veces cuando solo deberia ser el cobro de un mes
- Me han cobrado dos veces cuando solo deberia ser el cobro de un mes
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- Spotify Star
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
Please set up MVNO billing option!
PlanPremiumCountryKorea, Republic of DeviceN/AOperating SystemN/A My Question or IssueI am using the MVNO carrier plan and wish to subscribe for premium using carrier billing. MVNO is not an valid option for setting up payment. I am requesting Spotif...
- Plan Premium Country Korea, Republic of Device N/A Operating System N/A My Question or Issue I am using the MVNO carrier plan and wish to subscribe for premium using carrier ...
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- Spotify Star
- 141 Views
- 1 replies
- 0 likes
- 141 Views
- 1 replies
- 0 likes
I have upgraded my plan to duo premium and it's not reflected on my account
My yearly subscription was over and was bought down to free version. So, i made the payment for duo premium and it's still not reflected on my account. The money has been deducted from my bank account.
- My yearly subscription was over and was bought down to free version. So, i made the payment for duo premium and it's still not reflected on my account. The money has been deducted from my bank accoun...
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- Spotify Star
- 149 Views
- 1 replies
- 0 likes
- 149 Views
- 1 replies
- 0 likes
Superuser Contribution Can you begin subscription when not at your house?
I want to gift my parents a duo subscription to Spotify for Christmas. They are at my house for the next two weeks. Can I begin the subscription for them at my house? I live in NJ, they live in Massachusetts. My concern is the subscription will someh...
- I want to gift my parents a duo subscription to Spotify for Christmas. They are at my house for the next two weeks. Can I begin the subscription for them at my house? I live in NJ, they live in...
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- Moderator
- 123 Views
- 1 replies
- 0 likes
- 123 Views
- 1 replies
- 0 likes
Superuser Contribution Me han cobrado dos veces, premium y duo
Tenia Premium y me cambié a Duo y me han cobrado por tener las 2 opciones, es normal?
- Tenia Premium y me cambié a Duo y me han cobrado por tener las 2 opciones, es normal?
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- Spotify Legend
- 107 Views
- 1 replies
- 0 likes
- 107 Views
- 1 replies
- 0 likes
I just paid for premium individual with 3 months free and i still get ads
I can't unshuffle or play songs at random either. What should i do?
- I can't unshuffle or play songs at random either. What should i do?
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- Spotify Star
- 149 Views
- 1 replies
- 0 likes
- 149 Views
- 1 replies
- 0 likes
Superuser Contribution Duo plan issue
Hi I'm from Australia trying to get help for my husband is having trouble re-inviting me to our duo plan after I was cancelled out for some reason, but now the app won't allow the option to invite me?
- Hi I'm from Australia trying to get help for my husband is having trouble re-inviting me to our duo plan after I was cancelled out for some reason, but now the app won't allow the option to invite me?
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- Spotify Star
- 224 Views
- 2 replies
- 0 likes
- 224 Views
- 2 replies
- 0 likes
Superuser Contribution Change from student plan to family plan?
Hello,I currently pay for the Student Premium each month and have recently renewed this for another year. My mum has just paid for the Family plan, and I am wanting to join this through the invite link she sent me. However I want to cancel my current...
- Hello, I currently pay for the Student Premium each month and have recently renewed this for another year. My mum has just paid for the Family plan, and I am wanting to join this through the invite ...
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- Spotify Legend
- 849 Views
- 1 replies
- 0 likes
- 849 Views
- 1 replies
- 0 likes