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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14769 Views
  • 27 replies
  • 2 likes
  • 14769 Views
  • 27 replies
  • 2 likes

Superuser Contribution Me da error al querer pagar premium

Pongo todos los datos de la tarjeta y mis datos, al querer realizar el paso y me da error

  • Visitor
  • Pongo todos los datos de la tarjeta y mis datos, al querer realizar el paso y me da error
  • AlejaR
  • Moderator
  • 333 Views
  • 4 replies
  • 1 likes
  • 333 Views
  • 4 replies
  • 1 likes

How to get my money back and cancel my subscription?

I wanted to cancel my subscription instead of paying for it again but it still ends up paying for it so I now want a refund

  • Visitor
  • I wanted to cancel my subscription instead of paying for it again but it still ends up paying for it so I now want a refund
  • Maxim
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with my subscription

Hello. On February 2022 I suscribed to the uniersitary plan and I knew that this February (2023) I had to revalid my student condition. I did and I recived my confirmation message and the pay was the same as usual (a half of the premium individual co...

  • Visitor
  • Hello. On February 2022 I suscribed to the uniersitary plan and I knew that this February (2023) I had to revalid my student condition. I did and I recived my confirmation message and the pay was the...
  • Lyubka
  • Moderator
  • 827 Views
  • 1 replies
  • 0 likes
  • 827 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is not ready to work in Nigeria

I have been trying to pay for Spotify premium in Nigeria. First of all, no cards work, and eventually, I got a card that works but the payment module won't load. How are you losing customers who want to actually pay you? A few people I know have swit...

  • Newbie
  • I have been trying to pay for Spotify premium in Nigeria. First of all, no cards work, and eventually, I got a card that works but the payment module won't load. How are you losing customers who want...
  • Lala80
  • Visitor
  • 842 Views
  • 2 replies
  • 0 likes
  • 842 Views
  • 2 replies
  • 0 likes

Changed my phone lisg my premium account and library

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

To get refund for purchase of premium

I need help to get a refund because I thought I canceled but I did not

  • Visitor
  • I need help to get a refund because I thought I canceled but I did not
  • Maxim
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Me cambie a Spotify estudiantil, me cobro y dice que no lo tengo

Me cambie a spotify estudiantil, me cobro la plata y cuando entro me dice que no pague y que me sacaron el premium que tengo el gratis pero la plata me la tomaron tengo el comprobante

  • Casual Listener
  • Me cambie a spotify estudiantil, me cobro la plata y cuando entro me dice que no pague y que me sacaron el premium que tengo el gratis pero la plata me la tomaron tengo el comprobante
  • a6n6a6_0
  • Casual Listener
  • 192 Views
  • 3 replies
  • 1 likes
  • 192 Views
  • 3 replies
  • 1 likes

Superuser Contribution How do I get premium individual after deleting my account? It won’t let me

It won’t allow me to have an individual premium account because I already had one and deleted it, so what do I need to do?

  • Visitor
  • It won’t allow me to have an individual premium account because I already had one and deleted it, so what do I need to do?
  • Maxim
  • Spotify Star
  • 346 Views
  • 2 replies
  • 0 likes
  • 346 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why am I being charged twice a month

I must have 2 accounts and need to cancel one of them but don't know the details on that account

  • Newbie
  • I must have 2 accounts and need to cancel one of them but don't know the details on that account
  • Joan
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'd like to subscribe to premium but because I had the 1 month free I cant

When I try to subscribe the only option available is premium wiht one month free. I already had the one month free trial, now I wish to sbuscribe to premium but I can't

  • Casual Listener
  • When I try to subscribe the only option available is premium wiht one month free. I already had the one month free trial, now I wish to sbuscribe to premium but I can't
  • Vasil
  • Moderator
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium payment failed and I am blocked changing country, how to handle?

I am a Swedish user from the start but now having moved abroad since a couple of years I have no longer credit cards in Sweden anymore since last month. Now my Spotify premium subscription was failing and I was asked to update my payment method. But ...

  • Newbie
  • I am a Swedish user from the start but now having moved abroad since a couple of years I have no longer credit cards in Sweden anymore since last month. Now my Spotify premium subscription was failin...
  • Lyubka
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

you need to live at the same address issue

I'm trying to join a Duo plan but I can't as this message keeps coming: You need to live at the same address. It looks like you're trying to join Dio from a different country. I was in another country last weekend but I'm now back and I live in the s...

  • Visitor
  • I'm trying to join a Duo plan but I can't as this message keeps coming: You need to live at the same address. It looks like you're trying to join Dio from a different country. I was in another co...
  • Maxim
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

I can't get Spotify premium

I want to update from Spotify free to Spotify Premium, but every time I click on "get started" for the individual plan, I get an error message saying I'm not eligible for it. I did use the free month trial years ago and did not continue the subscript...

  • Visitor
  • I want to update from Spotify free to Spotify Premium, but every time I click on "get started" for the individual plan, I get an error message saying I'm not eligible for it. I did use the free month...
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

I asked for refund, money didn't came back

I cancelled the premium subscription, because it was on wrong account, so I asked a refund. Money didn't came back

  • Visitor
  • I cancelled the premium subscription, because it was on wrong account, so I asked a refund. Money didn't came back
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Removed from family plan and completely deleted my account?

I was removed from my relative family plan and account completely deleted. You could have warn me, I would have pay my own subscription 路‍

  • Casual Listener
  • I was removed from my relative family plan and account completely deleted. You could have warn me, I would have pay my own subscription 🤷‍♂️
  • Maxim
  • Spotify Star
  • 461 Views
  • 3 replies
  • 0 likes
  • 461 Views
  • 3 replies
  • 0 likes