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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48654 Views
  • 21 replies
  • 4 likes
  • 48654 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30365 Views
  • 19 replies
  • 2 likes
  • 30365 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20989 Views
  • 6 replies
  • 1 likes
  • 20989 Views
  • 6 replies
  • 1 likes

Superuser Contribution Charged twice a month for one account??/Problem solved

Hi!I've noticed that there is a double payment regarding the Spotify Premium from my bank account. This has started when I first ordered the premium (May 2017) and has been going on ever since, total for 18 months now. Payment has been made on two di...

  • Newbie
  •   Hi! I've noticed that there is a double payment regarding the Spotify Premium from my bank account. This has started when I first ordered the premium (May 2017) and has been going on ever si...
  • Mario
  • Spotify Legend
  • 360 Views
  • 3 replies
  • 0 likes
  • 360 Views
  • 3 replies
  • 0 likes

Cambio piano

PlanPremium familyCountryItaliaDeviceHonor view 10 liteOperating SystemAndroid My Question or IssueDiversi mesi fa avevo attivato il piano premium for students, per poi passare ad uno Family. Però adesso voglio togliermi come membro del family per to...

  • Visitor
  •   Plan Premium family Country Italia Device Honor view 10 lite Operating System Android    My Question or Issue Diversi mesi fa avevo attivato il piano premium for students,...
  • OneByBoo
  • Community Legend
  • 838 Views
  • 1 replies
  • 0 likes
  • 838 Views
  • 1 replies
  • 0 likes

Solved!! Hulu Deactivation

I currently have the student plan with Hulu. I want to deactivate my Hulu through Spotify so that I can subscribe to Hulu Live TV but I can't find where to do so.

  • Regular
  • I currently have the student plan with Hulu.  I want to deactivate my Hulu through Spotify so that I can subscribe to Hulu Live TV but I can't find where to do so.  
  • rthomp
  • Newbie
  • 44402 Views
  • 12 replies
  • 2 likes
  • 44402 Views
  • 12 replies
  • 2 likes

Pagamento

Olá, Estou tentando assinar o plano Premium Duo, mas não estão aceitando minha forma de pagamento, mesmo assim estão cobrando R$10,00. Já cobraram 2 vezes.Gostaria de saber porque isso está acontecendo já que não estão aceitando o pagamento.

  • Visitor
  • Olá,  Estou tentando assinar o plano Premium Duo, mas não estão aceitando minha forma de pagamento, mesmo assim estão cobrando R$10,00.  Já cobraram 2 vezes. Gostaria de saber porque iss...
  • Billy-J
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Subscribing during free trail period

When does my premium period start if I subscribe premium during 3 months trial?. Will I still get 3-month free trial + 1 year subscription(i wanna buy for a year)?

  • Casual Listener
  • When does my premium period start if I subscribe premium during 3 months trial?. Will I still get  3-month free trial + 1 year subscription(i wanna buy for a year)?  
  • Billy-J
  • Spotify Star
  • 476 Views
  • 7 replies
  • 0 likes
  • 476 Views
  • 7 replies
  • 0 likes

Solved!! Subscription failure

PlanPremiumDeviceSamsung Galaxy 8Operating SystemAndroid 9My Question or IssueMy account failed to undergo a subscription payment due to low mobile balance. I visited the Spotify web page and was told that they will try the payment again in a few day...

  • Visitor
  • Plan Premium Device Samsung Galaxy 8 Operating System Android 9 My Question or Issue My account failed to undergo a subscription payment due to low mobile balance. I visited the Spotify web pa...
  • Billy-J
  • Spotify Star
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Already paid for premium plan (via provider and payment succeed) but my premium plan not extended

PlanPremiumCountryIndonesiaDevice(iPhone Xs, Samsung A5 2016)Operating System(iOS 13, Android 7) My Question or IssueMy provider is telkomsel and my data plan (pulsa) has reduced to pay the premium plan, but today my premium plan has stopped

  • Visitor
  •   Plan Premium Country Indonesia Device (iPhone Xs, Samsung A5 2016) Operating System (iOS 13, Android 7)   My Question or Issue My provider is telkomsel and my data plan (pulsa)...
  • Emilia_8
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

premium account. Money taken in euro instead that other currencies. same bank and card

PlanPremiumCountry Czech republic My Question or Issue I have one bank with 2 currencies: euro and czech koruna.every month I see the money being taken from the euro account and not from the KCZ account.How can I change it? in my profile I have as a ...

  • Visitor
  •   Plan Premium Country Czech republic   My Question or Issue   I have one bank with 2 currencies: euro and czech koruna. every month I see the money being taken from the euro a...
  • OneByBoo
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • euro currency bank change
  • 243 Views
  • 1 replies
  • 0 likes

Trouble redeeming a code

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got a Fitbit from Currys that comes with a free 6 month subscription with a new account. So...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I got a...
  • OneByBoo
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Free trial not activated.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI applied for 3 month free premium trial. Spotify verified my bank by withdrawing and crediti...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I appli...
  • OneByBoo
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Am I able to get a Google Home Mini with my Spotify Premium w/ Hulu subscription?

Hi I currently have a spotify premium w/ hulu subscription and I was wondering if I can get the google home mini promotion?

  • Casual Listener
  • Hi I currently have a spotify premium w/ hulu subscription and I was wondering if I can get the google home mini promotion?
  • Billy-J
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Can't Redeem Google Home Mini

I have a premium family spotify account and I am trying to redeem a free google home mini. When I add the mini to my cart and go to checkout it still says the cost is $50. How do I resolve this?

  • Visitor
  • I have a premium family spotify account and I am trying to redeem a free google home mini. When I add the mini to my cart and go to checkout it still says the cost is $50.  How do I resolve thi...
  • Billy-J
  • Spotify Star
  • 1165 Views
  • 3 replies
  • 0 likes
  • 1165 Views
  • 3 replies
  • 0 likes

Student Subscription changed to Family plan and won't change back

PlanStudent Premium (originally)CountryUSDeviceASUS laptop, Motorola X4 My Question or IssueBefore, I subscribed to student premium with hulu and it was working fine. Recently, I noticed my hulu wasn't working and checked to find that my account subs...

  • Casual Listener
  • Plan Student Premium (originally) Country US Device ASUS laptop, Motorola X4     My Question or Issue Before, I subscribed to student premium with hulu and it was working fine. Rec...
  • Billy-J
  • Spotify Star
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

I signed up "advanced" renewal to make use of offer

PlanPremiumCountryIndia Device(iPhone XS, Macbook Pro late 2016)Operating System(iOS 13) My Question or IssueI signed up and paid for annual Spotify India Premium offer, as it was up for 699/year instead of 1299/year. My current subscription doesn't ...

  • Casual Listener
  • Plan Premium Country India   Device (iPhone XS, Macbook Pro late 2016) Operating System (iOS 13)   My Question or Issue I signed up and paid for annual Spotify India Premium offe...
  • Billy-J
  • Spotify Star
  • 227 Views
  • 3 replies
  • 0 likes
  • 227 Views
  • 3 replies
  • 0 likes

Annual in advance subscription UK

PlanPremiumCountryUK DeviceSamsungOperating SystemAndroid My Question or IssueFor the last 2 years I have purchased a Spotify Premium subscription in advance with 12 months for the price of 10. I would like to do this again, can you tell me how pleas...

  • Regular
  • Plan Premium Country UK   Device Samsung Operating System Android   My Question or Issue For the last 2 years I have purchased a Spotify Premium subscription in advance with 12 m...
  • Billy-J
  • Spotify Star
  • 466 Views
  • 3 replies
  • 0 likes
  • Advance
    annual
    Subscription
    U.K.
  • 466 Views
  • 3 replies
  • 0 likes

Student Subscription Failed

 PlanPremiumCountry Device(oppo f5)Operating System(Android ) My Question or IssueWhy it keeps telling me to update my details and subscription failure. I paid my premium last November 30,2019. How can I fix this? Hoping for fast action.

Screenshot_2019-12-07-01-48-16-90.png
  • Visitor
  •   Plan Premium Country   Device (oppo f5) Operating System (Android )   My Question or Issue Why it keeps telling me to update my details and subscription failure. I paid my pre...
  • osornios
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • Premium payment failed
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Existing Premium w Hulu account disconnected

I have been a spotify premium subscriber for going on seven years. I just signed up to the Hulu add on (w ads) earlier this year. After I updated my credit card details on spotify, my Hulu account is gone. Poof. Disappeared. Spotify support tells me ...

  • Regular
  •   I have been a spotify premium subscriber for going on seven years. I just signed up to the Hulu add on (w ads) earlier this year.  After I updated my credit card details on spotify, m...
  • Peter
  • Spotify Legend
  • 935 Views
  • 5 replies
  • 0 likes
  • Hulu
    Premium
    premium account
  • 935 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify ended my Hulu subscription without notice

I have had Spotify Premium with Hulu (US) since March 2018In June 2019 my bank merged with another bank and changed names, so brand new debit cards were sent out and I had to update my payment info. Because I updated my payment info Spotify decided t...

  • Visitor
  • I have had Spotify Premium with Hulu (US) since March 2018 In June 2019 my bank merged with another bank and changed names, so brand new debit cards were sent out and I had to update my payment info...
  • Peter
  • Spotify Legend
  • 2286 Views
  • 7 replies
  • 3 likes
  • 2286 Views
  • 7 replies
  • 3 likes

Solved!! Chaning from single premium to family

Hi, I subscribed to Premium on November with a promotion paying 9,99 for 3 months but now I want to subscribe to family premium. I would know what happen if I change subscription. Do I loose the remaining month of the promotion or I will pay family w...

  • Casual Listener
  • Hi, I subscribed to Premium on November with a promotion paying 9,99 for 3 months but now I want to subscribe to family premium. I would know what happen if I change subscription. Do I loose the rema...
  • OneByBoo
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Spotify for Samsung Gear Fit2 Pro (in countries outside of the US)

PlanPremiumCountrySouth Africa DeviceSamsung Gear Fit2 Pro I recently purchased the Fit2 Pro and was hoping to use Spotify on my device (as it has been advertised as being compatible). I have been greatly disappointed to learn that Spotify can only b...

  • Casual Listener
  • Plan Premium Country South Africa  Device Samsung Gear Fit2 Pro   I recently purchased the Fit2 Pro and was hoping to use Spotify on my device (as it has been advertised as being com...
  • SGK33
  • Visitor
  • 502 Views
  • 2 replies
  • 1 likes
  • 502 Views
  • 2 replies
  • 1 likes

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