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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 60484 Views
  • 25 replies
  • 5 likes
  • 60484 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36291 Views
  • 19 replies
  • 2 likes
  • 36291 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27704 Views
  • 16 replies
  • 3 likes
  • 27704 Views
  • 16 replies
  • 3 likes

Superuser Contribution Charged unexpectedly

PremiumFree/PremiumCountryiphone 7(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)ios 13.3.1(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am being charged twice in a month and another third charge appears on the plan. I ask for rep...

  • Newbie
  • Premium Free/Premium Country iphone 7 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) ios 13.3.1 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am being charg...
  • Peter
  • Spotify Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for Premium--being sent ads

PlanFree/Premium PremiumCountry USA Device iPhone 5s(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have paid for--and received--Premium for a long time, but last week I...

  • Newbie
  • Plan Free/Premium Premium Country USA   Device iPhone 5s (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Ques...
  • Peter
  • Spotify Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • subscription probelms
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution No confirmation of a 6 month premium trial starting

PlanFamily PlanCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI was on xbox and saw an advertisement for a perk which was 6-months of free premium. I have had the 30 day trial in the past, and Im thinking that it probably isnt letti...

  • Casual Listener
  • Plan Family Plan Country USA Device PC Operating System Windows 10   My Question or Issue I was on xbox and saw an advertisement for a perk which was 6-months of free premium. I have h...
  • Xenia
  • Moderator
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Can’t see the subscription section to cancel

Plan -PremiumDevice - iPhone Max Pro and Mac book My Question or IssueI want to cancel my subscription but unable to see the subscription section on the left side in the menu list. Tried to get under the change plan to cancel but unable to do so. Nee...

  • Visitor
  • Plan - Premium Device - iPhone Max Pro and Mac book    My Question or Issue I want to cancel my subscription but unable to see the subscription section on the left side in the men...
  • OneByBoo
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Premium and country blocked content (VPN)

PlanPremiumCountryCanadaDeviceAll (iOS, Android, Windows, Mac)Operating SystemVPN tried on Windows 10 Hi all, So this will be a two fold question.Part 1: If I go abroad with my Premium account, is available content determined by location or by accoun...

  • Regular
  • Plan Premium Country Canada Device All (iOS, Android, Windows, Mac) Operating System VPN tried on Windows 10   Hi all,   So this will be a two fold question. Part 1: If I go abr...
  • osornios
  • Spotify Star
  • 821 Views
  • 1 replies
  • 0 likes
  • 821 Views
  • 1 replies
  • 0 likes

Payment error

[Personal Info - Removed]   Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've done my payment but spotify is showing error in its pa...

  • Visitor
  • [Personal Info - Removed]   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)...
  • osornios
  • Spotify Star
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

subscribe two times in one account

PlanPremiumCountryMYDeviceiPhone XROperating System(iOS My Question or IssueHi, I subscribed another plan in same account email bcs the first one not showing that im currently in premium. So, I try to subscribed again with the same plan and it works ...

  • Visitor
  • Plan Premium Country MY Device iPhone XR Operating System (iOS    My Question or Issue Hi, I subscribed another plan in same account email bcs the first one not showing that im c...
  • osornios
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

PAGAMENTO VIA CARTÃO DE CRÉDITO

Fiz o pagamento através de um cartão de crédito, no site deu erro, mas recebi a cobrança no aplicativo do meu banco, e o meu premium não foi liberado, gostaria de saber como resolver essa situação.

  • Visitor
  • Fiz o pagamento através de um cartão de crédito, no site deu erro, mas recebi a cobrança no aplicativo do meu banco, e o meu premium não foi liberado, gostaria de saber como resolver essa situação.
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Superuser Contribution Paid special offering for one year but see in my acc. still I will be charged with monthly fee

I received an offer from Spotify at the end of last year to pay a whole year in one amount and get 2 months for free. i can see that I have been debited on my credit card with that amount. However when i go to my account in Spotify under subscription...

  • Casual Listener
  • I received an offer from Spotify at the end of last year to pay a whole year in one amount and get 2 months for free. i can see that I have been debited on my credit card with that amount. However wh...
  • Peter
  • Spotify Legend
  • 410 Views
  • 8 replies
  • 1 likes
  • 410 Views
  • 8 replies
  • 1 likes

Superuser Contribution Being charged for free trial

I signed up for the free account via Facebook on my desktop. No app was downloaded but it was in the Facebook page until I just removed the Facebook app. I also downloaded the Spotify app on my Android phone. I signed up for the 3 free months of prem...

  • Visitor
  • I signed up for the free account via Facebook on my desktop. No app was downloaded but it was in the Facebook page until I just removed the Facebook app.    I also downloaded the Spotify ...
  • Peter
  • Spotify Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution currency change

PlanFreeCountrygreece, with debit card in INRDevicexiaomi redmi note 6 proOperating Systemwindows 10 My Question or Issuehello there. i live in greece and my debit card has INR in it as currency. so i want to pay through INR. i saw in payment page th...

  • Visitor
  • Plan Free Country greece, with debit card in INR Device xiaomi redmi note 6 pro Operating System windows 10     My Question or Issue hello there. i live in greece and my debit ca...
  • Mario
  • Spotify Legend
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot subscribe to premium using mobile

i cannot subscribe to premium P149/month using mobile payment. i have subscribed a few months ago but now i could not. i am a smart user in the Philippines. my last subsrciption of premium was i think November 2019. i tried fortumo customer support b...

  • Casual Listener
  • i cannot subscribe to premium P149/month using mobile payment. i have subscribed a few months ago but now i could not. i am a smart user in the Philippines. my last subsrciption of premium was i thin...
  • Point5
  • Casual Listener
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Superuser Contribution Trial Xbox Game Pass

PlanFree/Trial Xbox GamepassCountryBrazilDevicePCOperating SystemWindows 10 Hello, I tried use my trial from Xbox Game Pass however it was discounted from credit card from my boyfriend but my account still free, I don't know what will happen, it will...

  • Visitor
  • Plan Free/Trial Xbox Gamepass Country Brazil Device PC Operating System Windows 10   Hello, I tried use my trial from Xbox Game Pass however it was discounted from credit card from my b...
  • Xenia
  • Moderator
  • 763 Views
  • 1 replies
  • 0 likes
  • 763 Views
  • 1 replies
  • 0 likes

Superuser Contribution I unsubscribed premium I got charged before I unsubbed but no extra month

Planpremium -> freeCountryUTC +1 My Question or IssueI got charged a day early and on the same day but a bit later I unsubbed from premium, my premium is gone tomorrow but Storify charged me.PayPal linkhttps://www.paypal.com/myaccount/transaction/det...

  • Visitor
  • Plan premium -> free Country UTC +1   My Question or Issue I got charged a day early and on the same day but a bit later I unsubbed from premium, my premium is gone tomorrow but Storify...
  • Xenia
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify annual subscription 30 day limit

PlanFree/PremiumCountry Device(Samsung note 10+)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I pay for the annual subscription can I be offline for more than 30 days?

  • Casual Listener
  • Plan Free/Premium Country   Device (Samsung note 10+) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue If I pay for the annual subscription can...
  • Peter
  • Spotify Legend
  • 510 Views
  • 3 replies
  • 0 likes
  • 510 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify premium with Hulu

Hi, In my services it shows that I have Spotify premium (Individual not student) with Hulu, and the Hulu is also activated (I did this a while ago but never used it). When I click "start watching" I am not able to successfully login to Hulu. Looking ...

  • Visitor
  • Hi,    In my services it shows that I have Spotify premium (Individual not student) with Hulu, and the Hulu is also activated (I did this a while ago but never used it). When I click "sta...
  • Xenia
  • Moderator
  • 376 Views
  • 1 replies
  • 2 likes
  • 376 Views
  • 1 replies
  • 2 likes

Solved!! I cant pay through mobile or phone bill

PlanFree/PremiumCountryPhilippinesDeviceVIVO V9Operating SystemAndroid My Question or IssueIve been trying for several days to subscribe to premium via phone bill but it only gave errors or something is wrong.

  • Casual Listener
  • Plan Free/Premium Country Philippines Device VIVO V9 Operating System Android   My Question or Issue Ive been trying for several days to subscribe to premium via phone bill but it only...
  • Sean131
  • Casual Listener
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Solved!! Unable to activate/redeem Spotify Premium Account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 486 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 486 Views
  • 1 replies
  • 0 likes

Solved!! Not letting me join my partner's duo plan!

PlanDuoCountryCanada My Question or IssueMy partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our address, which I did, and it says the countries don't match! I entered the...

  • Casual Listener
  • Plan Duo Country Canada   My Question or Issue My partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our addres...
  • Luan
  • Spotify Star
  • 2525 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 2525 Views
  • 3 replies
  • 1 likes

Superuser Contribution Family Subscription

Hi. Wanna ask tho, If I invited few people to join family subscription. Then one of them start paying for individual subscription. Their subscription is actually under where? Family or personal? Cause he is also using the same email that is being inv...

  • Visitor
  • Hi. Wanna ask tho, If I invited few people to join family subscription. Then one of them start paying for individual subscription. Their subscription is actually under where? Family or personal? Caus...
  • Elena
  • Moderator
  • 249 Views
  • 3 replies
  • 0 likes
  • 249 Views
  • 3 replies
  • 0 likes