Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19685 Views
  • 27 replies
  • 4 likes
  • 19685 Views
  • 27 replies
  • 4 likes

Superuser Contribution Снялись средства без моего участия в отрицательное значение .

Spotify снял средства с моей банковской карты в отрецальное значение, проще говоря на карте не было денег на Platinum подписку и Spotify решил снять деньги в минус!

  • Newbie
  • Spotify снял средства с моей банковской карты в отрецальное значение, проще говоря на карте не было денег на Platinum подписку и Spotify решил снять деньги в минус!
  • Lyubka
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo address confirmation doesn't work with second account

I signed up for a Duo account and invited my niece to join so we could save money. I sent her the text and used her phone to select the link. I tried matching the address several times and it errors out.

  • Regular
  • I signed up for a Duo account and invited my niece to join so we could save money. I sent her the text and used her phone to select the link. I tried matching the address several times and it error...
  • Lyubka
  • Moderator
  • 658 Views
  • 7 replies
  • 1 likes
  • 658 Views
  • 7 replies
  • 1 likes

Solved!! Can you gift podcast subscriptions?

I have been running a podcast for a few years and want to offer our new season to paying subscribers. As part of this, we will run a Kickstarter campaign to fund it.Is it possible to give subscriptions to our podcast to people who help fund it, as we...

  • Newbie
  • I have been running a podcast for a few years and want to offer our new season to paying subscribers. As part of this, we will run a Kickstarter campaign to fund it. Is it possible to give subscript...
  • Billy-J
  • Spotify Star
  • 731 Views
  • 1 replies
  • 0 likes
  • 731 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error: "Sorry, you are not eligible for that plan. Here are some other ways to get Premium."

Hello,I live in Canada and I just created a brand new account. I want to subscribe to 'Premium Individual' however when I try to do so on Spotify Canada by clicking on the 'Get Started' button, I receive the following message:"Sorry, you are not elig...

  • Casual Listener
  • Hello, I live in Canada and I just created a brand new account. I want to subscribe to 'Premium Individual' however when I try to do so on Spotify Canada by clicking on the 'Get Started' button, I r...
  • leandre
  • Visitor
  • 5153 Views
  • 10 replies
  • 0 likes
  • 5153 Views
  • 10 replies
  • 0 likes

Superuser Contribution Necesito ayuda urgente

El 25 de abril contraté el spotify Premium dúo, se supone que eso caduca en un mes, faltan como 10 días y ya me esta diciendo que cambie los datos o algo así de mi tarjeta porque no acepta el pago. Por alguna razón se hicieron unos cargos a mi tarjet...

  • Visitor
  • El 25 de abril contraté el spotify Premium dúo, se supone que eso caduca en un mes, faltan como 10 días y ya me esta diciendo que cambie los datos o algo así de mi tarjeta porque no acepta el pago. P...
  • Alex
  • Spotify Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

[Other] Can low-income folks (who LOVE the free service) get a reduced premium rate?

I get Social Security and cannot work (or intelligibly speak) anymore because of my disabilities. I love the music and podcasts on Spotify. I have proof (letter from government to verify). I want to be able to bypass ads since tying to click past the...

  • Visitor
  • I get Social Security and cannot work (or intelligibly speak) anymore because of  my disabilities.  I love the music and podcasts on Spotify.   I have proof (letter from governmen...
  • Glamirgirl
  • Newbie
  • 4145 Views
  • 2 replies
  • 11 likes
  • Other
  • 4145 Views
  • 2 replies
  • 11 likes

Superuser Contribution Realizei o pagamento do plano Premium Duo por boleto, mas não foi aprovado no aplicativo.

Realizei o pagamento do plano Premium Duo no dia 05/05/2023 por boleto, mas até o momento não recebi o comprovante no meu e-mail e nem consigo o acesso ao plano no aplicativo. Ele permanece como Free, como se eu não tivesse pago. email do aplicativo:...

  • Casual Listener
  • Realizei o pagamento do plano Premium Duo no dia 05/05/2023 por boleto, mas até o momento não recebi o comprovante no meu e-mail e nem consigo o acesso ao plano no aplicativo. Ele permanece como Free...
  • Joan
  • Moderator
  • 246 Views
  • 2 replies
  • 0 likes
  • 246 Views
  • 2 replies
  • 0 likes

Superuser Contribution Have Premium Student and Can't Login to My (Linked) Hulu Anymore

I have a Student Premium account and have Hulu through Spotify. Lately I am unable to use my Hulu; even though it recognizes that I have an account, it asks me to sign up for the paid service every time and won't let me access my account anymore. I m...

  • Visitor
  • I have a Student Premium account and have Hulu through Spotify. Lately I am unable to use my Hulu; even though it recognizes that I have an account, it asks me to sign up for the paid service every t...
  • OscarDC
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Prepaid premium.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) How does the 1 year premium pre paid option works? is that credit is stored and for 12 months it is just used or ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   How does the 1 year premium p...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Anuncios

Minha Pergunta ou Problem.R.. . Eu ASSINEI O PREMIUM, FOI DESCONTADO DO MEU CARTÃO E AINDA ASSIM É UM BOMBARDEIO DE ANÚNCIOS. QUERO CANCELAR

  • Visitor
  • Minha Pergunta ou Problem.R.. . Eu ASSINEI O PREMIUM, FOI DESCONTADO DO MEU CARTÃO E AINDA ASSIM É UM BOMBARDEIO DE ANÚNCIOS. QUERO CANCELAR
  • Luan
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Premium Duo

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium solo

PlanPremiumCountryHunDeviceHuawei p30 liteOperating Systemandroid My Question or IssueI started the free trial of solo premium a month ago, and now that It's time to pay, It cancelled my sub. and banned the option for me to even look at the solo plan...

  • Casual Listener
  •   Plan Premium Country Hun Device Huawei p30 lite Operating System android    My Question or Issue I started the free trial of solo premium a month ago, and now that It's ti...
  • Lyubka
  • Moderator
  • 265 Views
  • 1 replies
  • 0 likes
  • Premium
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution van individueel account naar duo account

Ik ben van een premium account over gegaan naar een duo account samen met mijn moeder. Bij mijn accountgevens staat dat ik op het duo plan zit, maar er wordt nog wel steeds abbonementskosten afgeschreven van het premium account wat ik had. Hoe los ik...

  • Visitor
  • Ik ben van een premium account over gegaan naar een duo account samen met mijn moeder. Bij mijn accountgevens staat dat ik op het duo plan zit, maar er wordt nog wel steeds abbonementskosten afgeschr...
  • Vasil
  • Moderator
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

error please try again later while somone is trying to join my duo plan

Plan DuoPremiumCountry Device all of them(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System all of them(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Duo Premium Country   Device all of them (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System all of them (iOS 10, Android Oreo, Windows 10,etc.)   My Que...
  • Maxim
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Can I only accept buying 3 months of premium for $10 once?

Hello,I am about to accept a recent email offer I have received to rejoin premium and receive 3 months for $10. I understand the link will work once, but will I ever be able to receive this offer or a similar one again? Will Spotify ever offer 3 mont...

  • Casual Listener
  • Hello, I am about to accept a recent email offer I have received to rejoin premium and receive 3 months for $10. I understand the link will work once, but will I ever be able to receive this off...
  • Maxim
  • Spotify Star
  • 2353 Views
  • 1 replies
  • 0 likes
  • "Premium"
    3 month premium for $9.99
    Premium
  • 2353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't update payment on duo plan

Currently my wife and I have a Duo Plan. Our debit card expired and we got new ones but when we try to update the payment method it will not allow us to select Duo. It auto picks a single premium option, and if I go to select a plan it says I current...

  • Visitor
  • Currently my wife and I have a Duo Plan. Our debit card expired and we got new ones but when we try to update the payment method it will not allow us to select Duo. It auto picks a single premium opt...
  • Lyubka
  • Moderator
  • 900 Views
  • 3 replies
  • 0 likes
  • 900 Views
  • 3 replies
  • 0 likes

I want to pay for my sister's account and she is in the Usa and I am in Argentina

PlanPremiumCountryArgentinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi! I want to pay for my sister's account and she is in the Usa and I am in Argentina. Can I do it??? I rememb...

  • Regular
  • Plan Premium Country Argentina Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hi! I want to pay for my sister...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Spotify giving me premium features while on free but-

PlanFree/PremiumDevice(iPhone My Question or Issue My free Spotify is acting like premium. It's letting me scroll on any time of the song and it's letting me play whatever song but only BAD BUNNY SONGS. Am I the only one having this weird problem or?

  • Casual Listener
  •   Plan Free/Premium Device (iPhone 😎     My Question or Issue   My free Spotify is acting like premium. It's letting me scroll on any time of the song and it's letting m...
  • OneByBoo
  • Roadie
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Cancelled my Spotify and this popup keeps coming up

I have cancelled my Spotify and am waiting to be reverted back to the free Spotify, but every single time I open up Spotify it comes up with this annoying popup telling me to renew my subscription which I can’t pay for anymore. After clicking cancel,...

  • Newbie
  • I have cancelled my Spotify and am waiting to be reverted back to the free Spotify, but every single time I open up Spotify it comes up with this annoying popup telling me to renew my subscription wh...
  • OneByBoo
  • Roadie
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

Payment with my local credit card

Hello spotify comunity, im actually holding an account that i made long time ago and im actually in tunisia and i can’t pay the subscription with the local visa card im only paying with my phone credit money, any solution to change it to the visa car...

  • Visitor
  • Hello spotify comunity, im actually holding an account that i made long time ago and im actually in tunisia and i can’t pay the subscription with the local visa card im only paying with my phone cred...
  • OneByBoo
  • Roadie
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes