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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83769 Views
  • 30 replies
  • 5 likes
  • 83769 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45725 Views
  • 19 replies
  • 3 likes
  • 45725 Views
  • 19 replies
  • 3 likes

Superuser Contribution neither Family nor Duo working simultaneously on two devices with different accounts

PlanPremium (Duo)CountryGermanyDevice(iPhone 7plus and 11 pro max, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(latest iOS 10, with current spotify app) My Question or Issuewith family as well as duo plan: unfortunately my device pauses a...

  • Newbie
  • Plan Premium (Duo) Country Germany Device (iPhone 7plus and 11 pro max, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (latest iOS 10, with current spotify app)   My Question...
  • Ivan
  • Spotify Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution I canceled my plan and I need to delete my Credit Card Information

PlanPremiumCountryArgentinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI need remove my credit card information and your UI is hidden it. I canceled my plan and ...

  • Visitor
  • Plan Premium Country Argentina Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I nee...
  • Jeremy
  • Spotify
  • 5356 Views
  • 7 replies
  • 1 likes
  • 5356 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution spotify duo

PlanPremiumCountryNetherlandsMy Question or IssueMe and my girlfriend haven't moved in together yet but I was wondering if we already could set up a Spotify Duo plan.

  • Newbie
  • Plan Premium Country Netherlands My Question or Issue Me and my girlfriend haven't moved in together yet but I was wondering if we already could set up a Spotify Duo plan.
  • Jeremy
  • Spotify
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Price will be increase

PlanPremium ( Family )CountrySlovakiaDeviceAllOperating SystemAll My Question or Issue: Hi,I noticed an increase in the price of the premium plan (family).Why? What will be better? Will I be able to download songs to my computer in mp3 format and cop...

  • Visitor
  • Plan Premium ( Family ) Country Slovakia Device All Operating System All   My Question or Issue:   Hi, I noticed an increase in the price of the premium plan (family). Why? Wha...
  • GloryPink
  • Regular
  • 620 Views
  • 2 replies
  • 1 likes
  • Increase price
  • 620 Views
  • 2 replies
  • 1 likes

Deleting free trial when i already have premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I already have premium. I accidently set up a free trial . I am disabled and do not see how to cancel trial. Wher...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I already have premium. I acc...
  • 84 Views
  • 0 replies
  • 0 likes
  • 84 Views
  • 0 replies
  • 0 likes

SPOTIFY withdrew to much

Hi, I have a student subscription. I paid 4,99 and SPOTIFY withdrewed 9,99 after 7 mounth. what to do?

  • Newbie
  • Hi, I have a student subscription.   I paid 4,99 and SPOTIFY withdrewed 9,99 after 7 mounth.   what to do?
  • Jose_M
  • Spotify Star
  • 614 Views
  • 1 replies
  • 0 likes
  • 614 Views
  • 1 replies
  • 0 likes

Superuser Contribution BAJA DE CUENTA POR QUE EL GOBIERNO ARGENTINO COBRA INTERESES

Quería saber si me pueden informar sobre el tema ya que en argentina salio una noticia que todo lo que se este pagando en dolares (x ej. SPOTIFY, AMAZON, NETFLIX, etc) se van a descontar automáticamente de la cuenta de la tarjeta de credito en dolare...

  • Casual Listener
  • Quería saber si me pueden informar sobre el tema ya que en argentina salio una noticia que todo lo que se este pagando en dolares (x ej. SPOTIFY, AMAZON, NETFLIX, etc) se van a descontar automáticame...
  • lukete77
  • Newbie
  • 7950 Views
  • 85 replies
  • 3 likes
  • 7950 Views
  • 85 replies
  • 3 likes

Superuser Contribution Can't enter apartment number for Spotify Duo

PlanPremium DuoCountryUSOperating SystemWindows 10 My Question or IssueI registered for Spotify Duo, however address verification doesn't allow entering my apartment number and was only able to enter my building address. Not a big deal for me until s...

  • Newbie
  •   Plan Premium Duo Country US Operating System Windows 10   My Question or Issue I registered for Spotify Duo, however address verification doesn't allow entering my apartment numb...
  • Alex
  • Moderator
  • 586 Views
  • 1 replies
  • 0 likes
  • 586 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo not working

PlanPremium DuoCountryRomaniaDevicePCOperating SystemWindows 10 My Question or IssueHello,When trying to setup Premium Duo, the first step is to put in your address. After I do exactly that, when I press the button, nothing happens. Therefor I can't ...

  • Newbie
  • Plan Premium Duo Country Romania Device PC Operating System Windows 10   My Question or Issue Hello, When trying to setup Premium Duo, the first step is to put in your address. Afte...
  • Alex
  • Moderator
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Subscription for 1 year

PlanFree/PremiumCountry DeviceSamsung Galaxy A5 2017Operating systemAndroid My Question or IssueWhere I can buy subscription for year. My trail for 3 months has ended,and i better prefer to buy it for year.

  • Casual Listener
  • Plan Free/Premium Country   Device Samsung Galaxy A5 2017 Operating system Android   My Question or Issue Where I can buy subscription for year. My trail for 3 months has ended,an...
  • Billy-J
  • Spotify Star
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Cant subscribe to Prepaid Premium or Premium Duo

PlanPremiumCountrySaudi Arabia to PakistanOperating SystemW10 My Question or IssueI've got a Duo subscription in Saudi Arabia. I have since moved to Pakistan so was trying to switch my payment method to Pakistan. It does not let me do it and says 'yo...

  • Newbie
  • Plan Premium Country Saudi Arabia to Pakistan Operating System W10   My Question or Issue I've got a Duo subscription in Saudi Arabia. I have since moved to Pakistan so was trying to swi...
  • Billy-J
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribing to Premium - Payment Failed

PlanTrying to get PremiumCountryPortugalDevice / Operating SystemAccount problem, not the device. My Question or IssueI've been trying to subscribe to Premium for about a week not. After filling out the payment details with my credit card I receive t...

  • Casual Listener
  • Plan Trying to get Premium Country Portugal Device / Operating System Account problem, not the device.   My Question or Issue I've been trying to subscribe to Premium for about a we...
  • CarlosE
  • Moderator
  • 3541 Views
  • 5 replies
  • 0 likes
  • 3541 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Duo not working

PlanPremium DuoCountryUSADeviceiPhone 8 My Question or IssueI upgraded my account last night from premium to Spotify Duo. However it is still allowing only one of us to play music at a time. If I go to the account and play a song it will kick the oth...

  • Visitor
  •   Plan Premium Duo Country USA Device iPhone 8     My Question or Issue I upgraded my account last night from premium to Spotify Duo. However it is still allowing only one of...
  • Elena
  • Moderator
  • 2176 Views
  • 5 replies
  • 0 likes
  • 2176 Views
  • 5 replies
  • 0 likes

Superuser Contribution Me están cobrando dos veces mi cuenta premium duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Tengo cuenta premium duo y me estan descontando de mi tarjeta de debito y de mi tarjeta de c...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Jeremy
  • Spotify
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Other] My plan changed (family to simple premium) when i added a payment method

I already have a premium family count with my mail, i had issues with my debit card, so i had to change The card info, when i update my information, tha payment was abpit a simple premium plan, not The family plan, also my parent dont have access to ...

  • Visitor
  • I already have a premium family count with my mail, i had issues with my debit card, so i had to change The card info, when i update my information, tha payment was abpit a simple premium plan, not T...
  • Harvey_Heron
  • Spotify
  • 361 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong plan subscription

PlanPremium Family/IndiwidualCountryPolandDevice Operating System My Question or IssueI have been in a family plan for about 2 years now, and last time I had spent all my money from my bank account, so Spotify failed to charge me for a subscription. ...

  • Newbie
  • Plan Premium Family/Indiwidual Country Poland Device   Operating System     My Question or Issue I have been in a family plan for about 2 years now, and last time I had spent...
  • Peter
  • Spotify Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Problem with subscriptions

Žádná z níže uvedených informací není vyžadována. Čím více však poskytnete, tím snazší pro nás bude snažit se pomoci.PlánZdarma / PremiumZemě přístrojiPhone 7Operační systém Moje otázka nebo problémI have problem with my log in. Every time when I log...

  • Newbie
  • Žádná z níže uvedených informací není vyžadována. Čím více však poskytnete, tím snazší pro nás bude snažit se pomoci. Plán Zdarma / Premium Země   přístroj iPhone 7 Operační systém &nbsp...
  • AyuTheHuman
  • Composer
  • 320 Views
  • 1 replies
  • 1 likes
  • 320 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution MTS partner Premium subscription not activating on Spotify account

PlanFreeCountryRussiaDevice(Xiaomi Redmi Note Operating System(Android 9) My Question or IssueI've activated 6-months Premium on my mobile phone via MTS mobile provider, but my account is still FreeI guess it's because MTS sent me common download lin...

  • Casual Listener
  • Plan Free Country Russia Device (Xiaomi Redmi Note 😎 Operating System (Android 9)   My Question or Issue I've activated 6-months Premium on my mobile phone via MTS mobile provider, bu...
  • Jeremy
  • Spotify
  • 554 Views
  • 3 replies
  • 0 likes
  • Other
  • 554 Views
  • 3 replies
  • 0 likes

Inquiries on promotion premium

My Question or IssueI just received notification regarding the 3 months of Premium for RM15.90 with mobile. I'm new and not subscribe to any premium offer yet.1) The promotion will end by end of this month, thus if I subscribe during the promotion pe...

  • Casual Listener
  • My Question or Issue I just received notification regarding the  3 months of Premium for RM15.90 with mobile. I'm new and not subscribe to any premium offer yet. 1) The promotion will end by e...
  • Billy-J
  • Spotify Star
  • 341 Views
  • 7 replies
  • 0 likes
  • 341 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution I want to switch to Spotify premium but I cant

PlanFree it I want to switch to premiumCountryMoroccoDeviceHpOperating SystemWindows 10 My Question or IssueI have been gritting to switch to Spotify premium for 3 days now but it does not work.I get to the last step,my bank send me the payment confi...

  • Casual Listener
  • Plan Free it I want to switch to premium Country Morocco Device Hp Operating System Windows 10   My Question or Issue I have been gritting to switch to Spotify premium for 3 days now b...
  • Novy
  • Moderator
  • 463 Views
  • 7 replies
  • 0 likes
  • 463 Views
  • 7 replies
  • 0 likes