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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6772 Views
  • 23 replies
  • 2 likes
  • 6772 Views
  • 23 replies
  • 2 likes

Solved!! Can’t use free account

PlanFreeCountrySouth KoreaDeviceiPhone 11Operating SystemiOS 15.6 My Question or IssueWhy can’t i use spotify without spotify premium?As long as i can remember you could use spotify with a free account but you had some restrictions, but now if i don’...

  • Visitor
  • Plan Free Country South Korea Device iPhone 11 Operating System iOS 15.6   My Question or Issue Why can’t i use spotify without spotify premium? As long as i can remember you could us...
  • Maxim
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha no pagamento com um cartão que funciona

Meu cartão de débito sempre funcionou para pagar minha assinatura, tanto que tenho vários recibos de pagamento do spotify com o cartão. Cancelei o premium por apenas 3 meses e quando voltei a usar o meu cartão não funciona. Ele está com saldo e funci...

  • Visitor
  • Meu cartão de débito sempre funcionou para pagar minha assinatura, tanto que tenho vários recibos de pagamento do spotify com o cartão. Cancelei o premium por apenas 3 meses e quando voltei a usar o ...
  • Dian
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Changing country to Malaysia with mobile payment option

When trying to change my payment method to one in Malaysia, mobile option (only CC) does not appear. What can I do to change my original account to Malaysia as I've recently moved here but without a card at the moment.

  • Casual Listener
  • When trying to change my payment method to one in Malaysia, mobile option (only CC) does not appear. What can I do to change my original account to Malaysia as I've recently moved here but without a ...
  • Maxim
  • Spotify Star
  • 223 Views
  • 3 replies
  • 0 likes
  • 223 Views
  • 3 replies
  • 0 likes

Superuser Contribution Smart subscription "Oops, something went wrong. Please try again or contact our support team"

I tried to subscribe with load from Smart but always send "Oops! Something went wrong. Please try again or contact our support team." error they let me pay a subscription. I've tried the solution where you reply GETPIN and STOPPIN 1 to 8823 it worked...

  • Newbie
  • I tried to subscribe with load from Smart but always send "Oops! Something went wrong. Please try again or contact our support team." error they let me pay a subscription. I've tried the solutio...
  • Alex
  • Spotify Legend
  • 3307 Views
  • 1 replies
  • 0 likes
  • 3307 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify error

i had canceled my account 10 days ago and it’s still charged me for the month i don’t know why plz give me refund

  • Newbie
  • i had canceled my account 10 days ago and it’s still charged me for the month i don’t know why plz give me refund
  • OscarDC
  • Moderator
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo cannot take GoPay Payement

PlanPremium DuoCountryIndonesiaDeviceXiaomi Redmi 9TOperating SystemAndroid My Question or IssueMy Premium Duo cannot take payment from GoPay but when i renew my GoPay data, it keeps coming back to "Change Payment Detail" page to chose between Pulsa ...

  • Casual Listener
  • Plan Premium Duo Country Indonesia Device Xiaomi Redmi 9T Operating System Android   My Question or Issue My Premium Duo cannot take payment from GoPay but when i renew my GoPay data, ...
  • Alex
  • Spotify Legend
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

Trouble cancelling Premium

PlanPremium CountryUSA DeviceSamsung Galaxy S7 Operating SystemAndroid 8.0.0 My Question or IssueI think I subscribed to Premium through Facebook, but last year deleted my Facebook account. Now when I try to cancel my subscription I don't have the op...

  • Casual Listener
  • Plan Premium   Country USA   Device Samsung Galaxy S7   Operating System Android 8.0.0   My Question or Issue I think I subscribed to Premium through Facebook, but la...
  • reidkimball
  • Casual Listener
  • 275 Views
  • 5 replies
  • 0 likes
  • 275 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cancel the subscribe

Hello! My money was withdrawn from my account, for what kind of subscription! I want to request a refund for my subscription because my son accidentally activated it.What should I do?

  • Newbie
  • Hello!  My money was withdrawn from my account, for what kind of subscription!  I want to request a refund for my subscription because my son accidentally activated it. What should I do? ...
  • OscarDC
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Download music during the free trial

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I would like to know if it is possible to download music from Spotify during the free tria...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I ...
  • Tari_Mura
  • Visitor
  • 5697 Views
  • 5 replies
  • 2 likes
  • 5697 Views
  • 5 replies
  • 2 likes

Superuser Contribution Inviting person to Premium Duo

Plan Premium DuoFree/PremiumCountry US Device iphone(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue. I (manager) send invite to partner for new Premium Duo. She clicks on...

  • Newbie
  • Plan  Premium Duo Free/Premium Country  US   Device iphone (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) &nb...
  • OscarDC
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento indesejável

O Spotify não me fez uma cobrança para debitar a fatura no meu cartão automaticamente se debitou e eu não quero mais usar o Spotify, cancelei hoje e debitou hoje ????

  • Visitor
  • O Spotify não me fez uma cobrança para debitar a fatura no meu cartão automaticamente se debitou e eu não quero mais usar o Spotify, cancelei hoje e debitou hoje ????
  • Dian
  • Spotify Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Idiots at spotify

It has now been 23 days since I last heard back from Spotify about an issue I reported three months ago. It has been a week and no one has answered my refund request. It has been two weeks and no one has answered my GDPR request. So if anyone has any...

  • Visitor
  • It has now been 23 days since I last heard back from Spotify about an issue I reported three months ago. It has been a week and no one has answered my refund request. It has been two weeks and no one...
  • user-removed
  • Not applicable
  • 460 Views
  • 2 replies
  • 0 likes
  • Spotify
  • 460 Views
  • 2 replies
  • 0 likes

pembayaran gopay

ini kenapa gk bisa bayar pake gopay ya buat yang di reward

  • Visitor
  • ini kenapa gk bisa bayar pake gopay ya buat yang di reward
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Didn't get spotify premium

I bought premium but I didn't get it 

  • Visitor
  • I bought premium but I didn't get it 
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Redeeming Gift cards

If I buy a gift card in Ecuador, can anyone who is in another country redeem it?

  • Visitor
  • If I buy a gift card in Ecuador, can anyone who is in another country redeem it?
  • geovanebento
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Had an individual Premium subscription, changed to duo and my dad can't join the plan

Hello peeps,As mentioned in title, I had an individual Premium account for over an year and decided to get the duo subscription so my dad can join Spotify Premium experience.We are from Romania, I've changed the plan, added the address we live on my ...

  • Visitor
  • Hello peeps, As mentioned in title, I had an individual Premium account for over an year and decided to get the duo subscription so my dad can join Spotify Premium experience. We are from Romania, ...
  • Yordan
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Fail Subscription payment

PlanFree/PremiumCountry Nigeria Device Samsung Galaxy (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country Nigeria    Device Samsung Galaxy  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) &n...
  • Derahope
  • Newbie
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes

Subscription

PlanFreeCountry Egypt Device iphone 11(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System IOS 13(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to activate my premium trail by filling in my payment method and card i...

  • Casual Listener
  • Plan Free Country Egypt   Device iphone 11 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System IOS 13 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...
  • jkick
  • Newbie
  • 597 Views
  • 4 replies
  • 0 likes
  • 597 Views
  • 4 replies
  • 0 likes

I have coupon from Walmart where do I enter the code to get my 6 months free?

PlanIndividual PremiumUSA My Question or IssueI have a Walmart code to get 6 months free so I signed up for Spotify premium but can’t figure out where to put the code in?

  • Newbie
  • Plan Individual  Premium USA     My Question or Issue I have a Walmart code to get 6 months free so I signed up for Spotify premium but can’t figure out where to put the...
  • Luan
  • Spotify Star
  • 517 Views
  • 1 replies
  • 0 likes
  • 517 Views
  • 1 replies
  • 0 likes

Not subscribed to premium but also cant access to free plan

Is spotify encouraging me to subscribe to Premium plan. Cause I dont want to. Its not letting me get back to my free plan for some reason :((

  • Newbie
  • Is spotify encouraging me to subscribe to Premium plan. Cause I dont want to. Its not letting me get back to my free plan for some reason :((
  • Luan
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes