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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 60389 Views
  • 25 replies
  • 5 likes
  • 60389 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36062 Views
  • 19 replies
  • 2 likes
  • 36062 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27473 Views
  • 16 replies
  • 3 likes
  • 27473 Views
  • 16 replies
  • 3 likes

Money back

I signed up for a 3-month free promotion. They charged me a monthly fee of $9.99. I saw on the site that normally an amount is charged as a "test" of the account and then that amount is reversed. But it's been two weeks and the amount hasn't been ret...

  • Visitor
  • I signed up for a 3-month free promotion. They charged me a monthly fee of $9.99. I saw on the site that normally an amount is charged as a "test" of the account and then that amount is reversed. But...
  • OviiiOne
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Premium to Family Premium and back

I want to try Family Premium but I also want to be sure that if and when I decide to roll back to my current premium plan that I won't be charged a different rate than what I am currently paying for.PlanFree/PremiumCountry Device(iPhone 8, Samsung Ga...

  • Casual Listener
  • I want to try Family Premium but I also want to be sure that if and when I decide to roll back to my current premium plan that I won't be charged a different rate than what I am currently paying for....
  • Bethany_Dawn
  • Community Legend
  • 377 Views
  • 3 replies
  • 0 likes
  • 377 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pay Premium Family Automatically

PlanFree/PremiumCountryIndonesiaDevice(Samsung Galaxy A8 2018, Macbook Pro late 2016)Operating System(Android Oreo, Windows 10,etc.) My Question or Issuelast month i'm using Premium Family and pay using my mobile charges, and the next payment is 1/Ju...

  • Visitor
  • Plan Free/Premium Country Indonesia Device (Samsung Galaxy A8 2018, Macbook Pro late 2016) Operating System (Android Oreo, Windows 10,etc.)   My Question or Issue last month i'm u...
  • Mario
  • Spotify Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change payment date

At the moment there is no way to change the subscription date of Spotify. This is basic functionality that every other web subscription service can do easily, I don't understand how a super successful tech company can't do it. My only option seems to...

  • Regular
  • At the moment there is no way to change the subscription date of Spotify. This is basic functionality that every other web subscription service can do easily, I don't understand how a super successfu...
  • Elena
  • Moderator
  • 1257 Views
  • 2 replies
  • 1 likes
  • 1257 Views
  • 2 replies
  • 1 likes

Superuser Contribution Problems with logging into Hulu

PlanPremiumCountryUSDeviceSamsung Galaxy S8Operating SystemAndroid My Question or IssueI have a Premium for Students and have activated my Hulu subscription in the past. I did not have a Hulu account, and I created one with the same email as my Spoti...

  • Visitor
  • Plan Premium Country US Device Samsung Galaxy S8 Operating System Android   My Question or Issue I have a Premium for Students and have activated my Hulu subscription in the past. I di...
  • Mario
  • Spotify Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount including showtime and hulu

I’m a student and I pay $4.99 a month for Spotify premium plus showtime and Hulu. Everything has worked fine up until today. I just went to watch something on showtime and it’s trying to get my card info to start a free trial even though I already ha...

  • Visitor
  • I’m a student and I pay $4.99 a month for Spotify premium plus showtime and Hulu. Everything has worked fine up until today. I just went to watch something on showtime and it’s trying to get my card ...
  • Katerina
  • Spotify Legend
  • 263 Views
  • 1 replies
  • 1 likes
  • 263 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Student account no longer linking to Hulu

My Question or Issue I used to be able to access Hulu with my Spotify account, but now when I attempt to go to Hulu, Hulu requires me to set up a new Hulu Account.

  • Visitor
  • My Question or Issue   I used to be able to access Hulu with my Spotify account, but now when I attempt to go to Hulu, Hulu requires me to set up a new Hulu Account.
  • Elena
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu isn't working anymore

So I recently updated my payment methods, anyways I tried to hop in Hulu and I noticed I was logged out, tried to sign in but I didn't have a plan, which didn't seem right because I had Hulu through Spotify and when I went to check on connected apps ...

  • Visitor
  • So I recently updated my payment methods, anyways I tried to hop in Hulu and I noticed I was logged out, tried to sign in but I didn't have a plan, which didn't seem right because I had Hulu through ...
  • Elena
  • Moderator
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

I have Spotify Free but am still able to skip any song and don't have ads

I recently downloaded the Spotify app to my phone (Galaxy S10E) and I have Spotify Free. I discovered I'm able to play and skip any song, on any playlist, album, or artist, even my Liked Songs, and I don't have ads. Is this a glitch or a new feature?...

  • Visitor
  • I recently downloaded the Spotify app to my phone (Galaxy S10E) and I have Spotify Free. I discovered I'm able to play and skip any song, on any playlist, album, or artist, even my Liked Songs, and I...
  • Emilia_8
  • Spotify Star
  • 2610 Views
  • 3 replies
  • 0 likes
  • Glitch
    spotify free
    unlimited access
  • 2610 Views
  • 3 replies
  • 0 likes

Payment Failed - card is definitely correct

PlanStudent PremiumCountryCanadaDeviceLaptop computer, iphoneOperating SystemWindows 10, Apple My Question or IssueI suddenly got a message that my payment failed, but I know that I have money in my account and the card is absolutely correct. I've re...

  • Visitor
  • Plan Student Premium Country Canada Device Laptop computer, iphone Operating System Windows 10, Apple   My Question or Issue I suddenly got a message that my payment failed, but I know...
  • MauriceMV
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution TRIAL 3 MONTH SUBSCRIPTIONS IS NOT WHAT SPOTIFY SAY!

Enter with the 3-month trial promotion to know how the Spotify premium plan works and if I liked to continue, one of the reasons is to avoid advertising and ads, but to my surprise they follow the same advertising and ads, I don't see the difference ...

  • Visitor
  • Enter with the 3-month trial promotion to know how the Spotify premium plan works and if I liked to continue, one of the reasons is to avoid advertising and ads, but to my surprise they follow the sa...
  • Elena
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

My premium stopped

3 months free trialFree/Premiumoaxaca Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016, motorola e5 play)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy premium randomly stopped and it says that my plan is the 3...

  • Regular
  • 3 months free trial Free/Premium oaxaca   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016, motorola e5 play) Operating System (iOS 10, Android Oreo, Windows 10,etc.) &n...
  • Billy-J
  • Spotify Star
  • 350 Views
  • 9 replies
  • 0 likes
  • 350 Views
  • 9 replies
  • 0 likes

Premium promo gets stuck upon payment

PlanFree trying to move to premiumCountryEgyptDeviceMacBook Pro 2019Operating SystemMac OS X Catalina, Chrome/ Safari, tried both in normal and private browsing When prompted to enter my credit card number and press proceed, it just keeps loading for...

  • Casual Listener
  • Plan Free trying to move to premium Country Egypt Device MacBook Pro 2019 Operating System Mac OS X Catalina, Chrome/ Safari, tried both in normal and private browsing     When pr...
  • Billy-J
  • Spotify Star
  • 260 Views
  • 3 replies
  • 0 likes
  • 260 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment Failed

PlanPremiumCountryUSA DeviceiPhone 7Operating System My Question or IssueMy automatic subscription payment failed this morning, and trying to update the payment details is not working. I either get the error message saying that something is wrong (at...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone 7 Operating System   My Question or Issue My automatic subscription payment failed this morning, and trying to update the payment details ...
  • azazel_o
  • Casual Listener
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes

Which account is linked to my credit card?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy credit card gets charged for a premium sub, but none of my accounts that I know of is gett...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My cred...
  • Emilia_8
  • Spotify Star
  • 851 Views
  • 1 replies
  • 0 likes
  • 851 Views
  • 1 replies
  • 0 likes

Solved!! My dad has spotify free but can skip everything

My dad opened spotify today and found he was able to skip every song and has no ads despite saying his plan is free and he didn’t enter any credit card details. could be a glitch, just wondering why this has happened? Country Australia DeviceIphone S...

  • Casual Listener
  • My dad opened spotify today and found he was able to skip every song and has no ads despite saying his plan is free and he didn’t enter any credit card details. could be a glitch, just wondering why ...
  • Emilia_8
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • Free
    Glitch
    Premium
  • 375 Views
  • 1 replies
  • 0 likes

Cant use Hulu on different devices

Plan: Student + hulu and showtimeFree/Premium: premiumCountry: usa Device(iPhone 11 max pro) My Question or Issue I got my plan back in fall of 2018 and activated my Hulu subscription on my Macbook to my amazon fire stick. I was never given any accou...

  • Newbie
  •   Plan: Student + hulu and showtime Free/Premium: premium Country: usa   Device (iPhone 11 max pro)   My Question or Issue   I got my plan back in fall of 2018 and activ...
  • Billy-J
  • Spotify Star
  • 409 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mobil Ödeme İptali ve Para İadesi

PlanPremiumCountryTürkiye/İstanbulDeviceiPhone 6s PlusOperating SystemiOS 12 My Question or Issue Premium üyeliğimi iptal etmeyi unuttum ve otomatik para çekildi. Ödemeyi faturalı hattım üzerinden yaptım.18.11.2018 tarihinde (bugün) ödeme alındı.Bunu...

  • Newbie
  • Plan Premium Country Türkiye/İstanbul Device iPhone 6s Plus Operating System iOS 12   My Question or Issue  Premium üyeliğimi iptal etmeyi unuttum ve otomatik para çekildi. Ödemey...
  • Nazım1_
  • Visitor
  • 5334 Views
  • 3 replies
  • 0 likes
  • 5334 Views
  • 3 replies
  • 0 likes

Je n’arrive pas à faire fonctionner ma carte cadeau Spotify, le code ne marche pas

Que dois je faire ? j’ai acheté cette carte dans un magasin et le magasin ne veut pas me rembourser... j’aimerai bien qu’on m’aide un peu ! merci et j’espère avoir une réponse hihi

  • Visitor
  • Que dois je faire ? j’ai acheté cette carte dans un magasin et le magasin ne veut pas me rembourser... j’aimerai bien qu’on m’aide un peu ! merci et j’espère avoir une réponse hihi 
  • Billy-J
  • Spotify Star
  • 625 Views
  • 3 replies
  • 0 likes
  • 625 Views
  • 3 replies
  • 0 likes