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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52445 Views
  • 23 replies
  • 4 likes
  • 52445 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32860 Views
  • 19 replies
  • 2 likes
  • 32860 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22138 Views
  • 8 replies
  • 1 likes
  • 22138 Views
  • 8 replies
  • 1 likes

Solved!! Lost Gift Card Code

I recently purchased a $60 digital gift card via PayPal as a Christmas gift for my mother. She accidentally deleted the email from Spotify containing the link / pin code and so she is unable to redeem the gift card. Is there any way to get a replacem...

  • Casual Listener
  • I recently purchased a $60 digital gift card via PayPal as a Christmas gift for my mother.  She accidentally deleted the email from Spotify containing the link / pin code and so she is unable to...
  • Billy-J
  • Spotify Star
  • 1997 Views
  • 5 replies
  • 0 likes
  • lost gift card code
  • 1997 Views
  • 5 replies
  • 0 likes

Superuser Contribution Google Home Mini Offer says ineligible, but I meet all criteria

PlanPremium FamilyUSA DeviceGoogle Pixel 3 XLMacbook ProOperating SystemAndroid 10, iOS My Question or IssueI meet all of the following criteria but it says I'm inelligible. Here are some reasons why your account might not be eligible:You subscribe t...

  • Casual Listener
  • Plan Premium Family USA   Device Google Pixel 3 XL Macbook Pro Operating System Android 10, iOS   My Question or Issue I meet all of the following criteria but it says I'm inelli...
  • lucygucy24
  • Visitor
  • 5630 Views
  • 44 replies
  • 19 likes
  • 5630 Views
  • 44 replies
  • 19 likes

Solved!! Duo Plan - Not eligible

Plan : PremiumCountry : UKDevice(One Plus 6 / Macbook Pro late 2016) My Question or Issue Hi there, so I have been using Spotify as a premium member for years now, and recently wanted to subscribe to a Duo plan with my partner who has a free Spotify ...

  • Casual Listener
  • Plan : Premium Country : UK Device (One Plus 6 / Macbook Pro late 2016)   My Question or Issue   Hi there, so I have been using Spotify as a premium member for years now, and re...
  • Emilia_8
  • Spotify Star
  • 4673 Views
  • 3 replies
  • 0 likes
  • 4673 Views
  • 3 replies
  • 0 likes

I should be getting three months free but I’m being charged

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 588 Views
  • 1 replies
  • 0 likes
  • 588 Views
  • 1 replies
  • 0 likes

Solved!! Using premium accounts activated from gift cards overseas

PlanPremium from gift cardCountryUK My Question or IssueIf I purchase a gift card in the UK...And that gift card is redeemed against a UK account...Can that gifted premium account then be used overseas, like all other premium accounts?

  • Casual Listener
  • Plan Premium from gift card Country UK   My Question or Issue If I purchase a gift card in the UK... And that gift card is redeemed against a UK account... Can that gifted premium accoun...
  • OneByBoo
  • Community Legend
  • 512 Views
  • 1 replies
  • 0 likes
  • Gift Card
    international
    Premium
  • 512 Views
  • 1 replies
  • 0 likes

Premium doesn't work anymore

PlanPremiumCountryItalyDeviceLG Q6Operating SystemAndroid My Question or IssueI regularly pay for a Premium account; it is about 10 days my account uncommanded turned into a Free account. I've already tried to exit the app and login again (not using ...

  • Casual Listener
  •   Plan Premium Country Italy Device LG Q6 Operating System Android   My Question or Issue I regularly pay for a Premium account; it is about 10 days my account uncommanded turned...
  • Billy-J
  • Spotify Star
  • 666 Views
  • 4 replies
  • 0 likes
  • 666 Views
  • 4 replies
  • 0 likes

Superuser Contribution Google Home Mini Offer

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9+, PC, Firefox Web PlayerOperating SystemWindows 10 My Question or IssueI am unable to redeem the offer for the free Google Home Mini device. I have done the recommended steps in other topics and ...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy S9+, PC, Firefox Web Player Operating System Windows 10   My Question or Issue I am unable to redeem the offer for the free Goo...
  • zakk219
  • Casual Listener
  • 761 Views
  • 8 replies
  • 0 likes
  • 761 Views
  • 8 replies
  • 0 likes

Switching Monthly Premium Subscription to Yearly (Canada)

Hello,I was wondering how to switch the payment for my Premium account from Monthly ($9.99/month) to Yearly ($119.88/year). It seems to be an available option for a new account (under a "Get Premium" title), but I'm unsure what the procedures are to ...

  • Newbie
  • Hello, I was wondering how to switch the payment for my Premium account from Monthly ($9.99/month) to Yearly ($119.88/year). It seems to be an available option for a new account (under a "Get Prem...
  • Billy-J
  • Spotify Star
  • 1413 Views
  • 1 replies
  • 0 likes
  • Monthly
    Payment
    Premium
    Subscription
    yearly
  • 1413 Views
  • 1 replies
  • 0 likes

Superuser Contribution I bought a gift-card, but it isn't working?

Hello. I'm on here today because of an issue I have run into with a gift-card I purchased this afternoon. I got on my phone this morning to see the last three-month gift card I had purchased had run out, so I rushed to Walmart and bought another! Sim...

  • Casual Listener
  • Hello. I'm on here today because of an issue I have run into with a gift-card I purchased this afternoon. I got on my phone this morning to see the last three-month gift card I had purchased had run ...
  • OneByBoo
  • Community Legend
  • 655 Views
  • 5 replies
  • 0 likes
  • 655 Views
  • 5 replies
  • 0 likes

Family account not activated

I am included in a Family plan. In the Manager account, the invitation appears activated, but in my account, it does not appear that I'm associated and is appearing as a Free account

  • Newbie
  • I am included in a Family plan. In the Manager account, the invitation appears activated, but in my account, it does not appear that I'm associated and is appearing as a Free account
  • OneByBoo
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Spotify premium UPI payment

PlanFree/PremiumCountryIndiaDeviceSamsung Galaxy A50Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI tried subscribing to Spotify premium subscription for a year through UPI payment method. Used the GooglePay app to pay f...

  • Casual Listener
  • Plan Free/Premium Country India Device Samsung Galaxy A50 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I tried subscribing to Spotify premium su...
  • Luan
  • Spotify Star
  • 5569 Views
  • 3 replies
  • 0 likes
  • 5569 Views
  • 3 replies
  • 0 likes

Bought annual premium in trail period

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy spotify trail period is still active but I've done payment for spotify annual premium wito...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My spot...
  • Billy-J
  • Spotify Star
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

Google Home Mini Query

Hello, so I recently claim the google mini. But while ordering it I put the wrong address and I called google support and it told me I need to redo it again by getting a new link or a backup code

  • Visitor
  • Hello, so I recently claim the google mini. But while ordering it I put the wrong address and I called google support and it told me I need to redo it again by getting a new link or a backup code
  • Billy-J
  • Spotify Star
  • 663 Views
  • 1 replies
  • 0 likes
  • 663 Views
  • 1 replies
  • 0 likes

Superuser Contribution COMPRE UNA TARJETA DE REGALO Y NO ME FUNCIONA

PlanFree/PremiumCountry DeviceiPhone 6 S Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBuenas noches, hace unas 3 horas compre en un Oxxo una tarjeta spotify premium de 1 mes, y al querer canjearlo no me dejó, aparecia e...

  • Casual Listener
  • Plan Free/Premium Country   Device iPhone 6 S  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Buenas noches, hace unas 3 horas compre e...
  • KossB
  • Roadie
  • 1556 Views
  • 2 replies
  • 0 likes
  • 1556 Views
  • 2 replies
  • 0 likes

Spotify premium by gift card

I've redeemed the code from the gift card and then came up and said that I have Spotify Premium for 1 month and then I went to app to listen to the music and it said in the app and it said that I'm on the free account so I back to the browser and log...

  • Casual Listener
  • I've redeemed the code from the gift card and then came up and said that I have Spotify Premium for 1 month and then I went to app to listen to the music and it said in the app and it said that I'm o...
  • Billy-J
  • Spotify Star
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution Are eftpos cards accepted?

Hiya ive been using spotify for a long time and finally i want to upgrade to premium as i am going on a flight and need some music to listen to. I filled in my details but it says "the payment method and country do not match" and to change my account...

  • Visitor
  • Hiya ive been using spotify for a long time and finally i want to upgrade to  premium as i am going on a flight and need some music to listen to.  I filled in my details but it says "the p...
  • Katerina
  • Spotify Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Payment

Plan/PremiumCountryEngland Operating System(iOS My Question or IssueI joined premium as I saw an ad that said I could get 3 months for free however when I subscribed I noticed that I already had money taken out for the subscription

  • Visitor
  • Plan /Premium Country England   Operating System (iOS    My Question or Issue I joined premium as I saw an ad that said I could get 3 months for free however when I subscribed...
  • Billy-J
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Vodofone Pay

 Verilerinizi hiçbirine gerek yoktur. Ancak, ne kadar çok sağlarsanız, denememiz ve yardım etmemiz o kadar kolay kullanır.PlanSerbest / PremiumÜlke cihaz(iPhone 8, Samsung Galaxy 9, 2016 sonu Macbook Pro)İşletim sistemi(iOS 10, Android Oreo, Windows ...

1C710692-7338-4B3F-94F8-14283848AAA8.png
  • Visitor
  •   Verilerinizi hiçbirine gerek yoktur. Ancak, ne kadar çok sağlarsanız, denememiz ve yardım etmemiz o kadar kolay kullanır. Plan Serbest / Premium Ülke   cihaz (iPhone 8, Samsung Galaxy 9...
  • Luan
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Charged for Premium student subscription twice and didn't get premium

I tried to pay for premium membership for students twice, my card was charged twice, but when I came back to the payment page it said there was an error, but my bank account was charged. How will I get a refund in this situation?There is no proper wa...

  • Visitor
  • I tried to pay for premium membership for students twice, my card was charged twice, but when I came back to the payment page it said there was an error, but my bank account was charged. How will I g...
  • Emilia_8
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Gift Card

PlanFree/PremiumCountryColombiaDevice(iPhone 6s)Operating System(iOS 13) My Question or IssueToday I buy a 3 month gift card, I proceeded to write the code on my Iphone and it doesn't let me

  • Casual Listener
  • Plan Free/Premium Country Colombia Device (iPhone 6s) Operating System (iOS 13)   My Question or Issue Today I buy a 3 month gift card, I proceeded to write the code on my Iphone and i...
  • Luis191099
  • Casual Listener
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes