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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

128998 Views

69 replies

9 likes

Premium for Family
  • 128998 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57459 Views

87 replies

4 likes

  • 57459 Views
  • 87 replies
  • 4 likes

Superuser Contribution Why was I overcharged N1655 instead of the N990

I was over charged and have been debited twice in just a couple of days. Please can this matter be resolved

Visitor

I was over charged and have been debited twice in just a couple of days. Please can this matter be resolved

Dian

Spotify Legend

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Pause premium subscription.

PlanPremiumCountryFranceDeviceSamsung S9 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid my premium subscription this month but I won't use it at all. Is it possible to pause it and then continue next month?

Visitor

Plan Premium Country France Device Samsung S9 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I paid my premium subscription this month but I ...

Luan

Spotify Star

12103 Views

3 replies

1 likes

  • 12103 Views
  • 3 replies
  • 1 likes

Superuser Contribution quisiera saber si es posible reversar un pago

quisiera saber si es posible reversar un pago porque se me habia acabado el descuento de estudiante y quisiera volverlo a activar

Visitor

quisiera saber si es posible reversar un pago porque se me habia acabado el descuento de estudiante y quisiera volverlo a activar

Vasil

Moderator

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Solved!! Change from family member to my own premium family

PlanPremium Family My Question or IssueI am now a member of Premium Family. I want to stop being a member of that family and start my own Premium Family plan as an administrator while maintaining my account. What should I do?

Newbie

Plan Premium Family   My Question or Issue I am now a member of Premium Family. I want to stop being a member of that family and start my own Premium Family plan as an administrator while ma...

AdamDamon

Community Legend

803 Views

1 replies

0 likes

  • 803 Views
  • 1 replies
  • 0 likes

Premium plan

PlanFree/PremiumCountryCanasaDeviceIphone 12Operating SystemiOS 10 My Question or Issuehello, i am trying to switch from free to a premium plan, but it keeps on saying i am not eligible. I know the 2 month free i won’t be eligible since i am in Quebe...

Newbie

Plan Free/Premium Country Canasa Device Iphone 12 Operating System iOS 10   My Question or Issue hello, i am trying to switch from free to a premium plan, but it keeps on saying i am n...

Maxim

Spotify Star

1220 Views

3 replies

0 likes

  • 1220 Views
  • 3 replies
  • 0 likes

Superuser Contribution payment issue

PlanFree/PremiumCountry USA Device(iPhone 12) My Question or IssueI paid for a premium account through PayPal, the money has been taken out of my bank account but I can't access the premium services on the app. It says I'm still on a free plan. I eve...

Newbie

Plan Free/Premium Country   USA   Device (iPhone 12)     My Question or Issue I paid for a premium account through PayPal, the money has been taken out of my bank account...

Not applicable

1370 Views

2 replies

0 likes

  • 1370 Views
  • 2 replies
  • 0 likes

Superuser Contribution Dlaczego bo ukończeniu wersji Premium liczba godzin w playliście maleje

Zawsze gdy kończę miesiąc premium i nie mam zamiaru na razie kupować kolejnego planu liczba godzin w mojej playliście zmniejsza się praktycznie dwukrotnie. Podczas premium miałam około 53h a aktualnie jest to 28h

Casual Listener

Zawsze gdy kończę miesiąc premium i nie mam zamiaru na razie kupować kolejnego planu liczba godzin w mojej playliście zmniejsza się praktycznie dwukrotnie. Podczas premium miałam około 53h a aktualni...

Hanusia

Casual Listener

335 Views

2 replies

0 likes

  • 335 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Duo with Sonos

PlanDuo PremiumCountryFRDeviceSAMSUMS My Question or IssueHello all, I have a duo premium account with my partner, i connected my phone to my sonos all is working except for spotify. Everytime I ask for a song my sonos is telling me that i don't have...

Visitor

Plan Duo Premium Country FR Device SAMSUMS     My Question or Issue Hello all,    I have a duo premium account with my partner, i connected my phone to my sonos all is ...

MihailY

Moderator

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't pay for premium with my Visa Gift Card

My Visa Gift card "failed" this morning after it working for two months and reoccurringly charging it, and when I went to reput in the card number and click submit, it constantly tells me that that the payment failed and to use a different payment me...

Casual Listener

My Visa Gift card "failed" this morning after it working for two months and reoccurringly charging it, and when I went to reput in the card number and click submit, it constantly tells me that that t...

Not applicable

1643 Views

4 replies

0 likes

  • 1643 Views
  • 4 replies
  • 0 likes

Superuser Contribution ¿Que puedo hacer si el PIN de mi tarjeta de regalo no es valid?

Compre una tarjeta de regalo, ingrese a la pagina para canjear mi PIN y me aparece una oracion " desafortunadamente el codigo no es valido" ¿Que puedo hacer para activarla?.

Visitor

Compre una tarjeta de regalo, ingrese a la pagina para canjear mi PIN y me aparece una oracion " desafortunadamente el codigo no es valido" ¿Que puedo hacer para activarla?.

Not applicable

1540 Views

2 replies

0 likes

  • 1540 Views
  • 2 replies
  • 0 likes

O pagamento da assinatura premium não está atrelado a minha conta

Olá o meu recibo é ID do pedido: 1916370929716106-1-1 por favor vincule a minha conta: hcoscarelli PlanoPremiumPaís brasilDispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro final de 2016)Sistema Operacional(iOS 10, Android Oreo, Windows 10, etc.) Mi...

Visitor

Olá o meu recibo é ID do pedido: 1916370929716106-1-1   por favor vincule a minha conta:   hcoscarelli   Plano Premium País brasil Dispositivo (iPhone 8, Samsung Gala...

Prague

Community Legend

484 Views

1 replies

1 likes

  • 484 Views
  • 1 replies
  • 1 likes

Superuser Contribution Applying asos free 3 month code

I have received a 3 month premium free code from asos but there is no way to apply it

Visitor

I have received a 3 month premium free code from asos but there is no way to apply it

MekaM

Casual Listener

11330 Views

12 replies

0 likes

  • 11330 Views
  • 12 replies
  • 0 likes

Superuser Contribution How do I pay with the same card on my account even though it denied

My premium tried to auto pay while my card was locked temporarily by me. It wont allow me to pay for my premium this month with the card even though it has enough money on it

Visitor

My premium tried to auto pay while my card was locked temporarily by me. It wont allow me to pay for my premium this month with the card even though it has enough money on it

Alex

Spotify Legend

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Я хотел купить подписку с меня списали деньги но не дали подписку

Я хотел купить подписку с меня списали деньги но пишет что Способ оплаты не соответствует указанной вами стране

Visitor

Я хотел купить подписку с меня списали деньги но пишет что Способ оплаты не соответствует указанной вами стране

MihailY

Moderator

600 Views

1 replies

0 likes

  • 600 Views
  • 1 replies
  • 0 likes