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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7710 Views
  • 23 replies
  • 2 likes
  • 7710 Views
  • 23 replies
  • 2 likes

Superuser Contribution Premium not working

PlanPremiumCountryPoland Operating SystemArch Linux, Oxygen OS 11 My Question or IssueThree days ago I launched spotify premium free month, but it doesn't work everywhere. Even when I enter my account settings, it says that I have a free account, but...

  • Casual Listener
  • Plan Premium Country Poland   Operating System Arch Linux, Oxygen OS 11   My Question or Issue Three days ago I launched spotify premium free month, but it doesn't work everywhere....
  • Dian
  • Spotify Legend
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes

Can we use Indian annual subscription plan for long time in USA

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI’m actually from USA, as part of vacation I came to India for 1 month. After looking into India’s...

  • Newbie
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I’m actually...
  • Maxim
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Spotify premium and hulu not linking.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Superuser Contribution Hulu subscription not activated with Student Premium

PlanStudent PremiumCountryUSADeviceiPhone 13 Operating SystemiOS 15.6 My Hulu subscription seems to have deactivated and I can’t log back into it. I’m on the Spotify Student Premium subscription.My Question or Issue

  • Visitor
  • Plan Student Premium Country USA Device iPhone 13  Operating System iOS 15.6   My Hulu subscription seems to have deactivated and I can’t log back into it. I’m on the Spotify Stud...
  • Eni
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Trouble with updating payment info

I ordered a new debit card because I lost my previous one and I’m trying to update my payment information but Spotify isn’t allowing me it keeps telling me try again or try another payment method when nothing is wrong with the card I’ve checked with ...

  • Visitor
  • I ordered a new debit card because I lost my previous one and I’m trying to update my payment information but Spotify isn’t allowing me it keeps telling me try again or try another payment method whe...
  • Jose_M
  • Spotify Star
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

بخصوص الاشتراك المجاني

حاليا انا علي العرض ال٣ شهور مجاني علي سبوتي فاي وانا نظام خطي اورنج بريميير موفر اشتراك بريميير علي سبوتي فاي ازاي اقدر الغي الاشتراك ده وادخل علي اشتراك اورانج

  • Visitor
  • حاليا انا علي العرض ال٣ شهور مجاني علي سبوتي فاي وانا نظام خطي اورنج بريميير موفر اشتراك بريميير علي سبوتي فاي ازاي اقدر الغي الاشتراك ده وادخل علي اشتراك اورانج
  • Jose_M
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Accounts

I have being paying for Spotify twice. it comes on my o2 bill and subscription with Spotify itself. I actually only subscribed my on Spotify on the App Store. Can you please help

  • Newbie
  • I have being paying for Spotify twice.  it comes on my o2 bill and subscription with Spotify itself. I actually only subscribed my on Spotify on the App Store. Can you please help
  • Jose_M
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

No more 3 month for free

Plan: FreeCountry: Czech RepublicI've been listening ads about 3 free months for free and when I finally decided to try Premium, it looks like it isn't offered anymore. Will be it be returned some day? I have my account for a year, but I haven't had ...

  • Regular
  • Plan: Free Country: Czech Republic I've been listening ads about 3 free months for free and when I finally decided to try Premium, it looks like it isn't offered anymore. Will be it b...
  • Fionaaya
  • Regular
  • 501 Views
  • 3 replies
  • 0 likes
  • 501 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Charged $18.99 even though I have a FREE account

PlanFree CountryAustralia DeviceiPhone 10 Operating SystemiOS 10 My Question or IssueI have been charged $18.99 on my credit card for presumably a family account.a) I do not have a family and am in no need of a family account,b) My plan says FREE sub...

  • Newbie
  • Plan Free   Country Australia   Device iPhone 10   Operating System iOS 10   My Question or Issue I have been charged $18.99 on my credit card for presumably a family...
  • Yordan
  • Moderator
  • 956 Views
  • 1 replies
  • 0 likes
  • 956 Views
  • 1 replies
  • 0 likes

I can’t change my country settings

I’m trying to get my brother my premium account. I had an address from another country. I already changed my payment method, and change my address but in my profile I can’t change the country. And he can’t access premium PlanPremiumCountryUS

  • Visitor
  • I’m trying to get my brother my premium account. I had an address from another country. I already changed my payment method, and change my address but in my profile I can’t change the country. And he...
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Student Premium questions

For student premium, does being enrolled within summer courses at a community college count as a student? (Community College is verified too when applying for student premium). When transferring to another University, how would that process work for ...

  • Casual Listener
  •   For student premium, does being enrolled within summer courses at a community college count as a student? (Community College is verified too when applying for student premium).   When ...
  • Yordan
  • Moderator
  • 548 Views
  • 3 replies
  • 0 likes
  • 548 Views
  • 3 replies
  • 0 likes

Solved!! My billing doesn't match the advertised price

Plan: Family PremiumCountry: Finland Hello, hello!I'm being billed 18,99€ per month, ever since prices went up from 16,99€ about a year ago. Therefore I assume that the pricing of my subscription is dynamic. Yet, the current Family Premium subscripti...

  • Casual Listener
  • Plan: Family Premium Country: Finland   Hello, hello! I'm being billed 18,99€ per month, ever since prices went up from 16,99€ about a year ago. Therefore I assume that the pricing of my sub...
  • 99Keys
  • Casual Listener
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get premium

None of the below information is required. However, the more you provide the easier it will be for us to try and helpPlanFree CountryCanada DeviceSamsung A20 Operating SystemAndroid Hello, I've been trying to get Spotify premium but it keeps saying I...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Free   Country Canada   Device Samsung A20   Operat...
  • Alex
  • Spotify Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Buying Premium for someone else online, while being on Premium

Hello there anyone in the know! I would like to buy Premium for a cousin, would like to do it online and not in a store buying a gift card. I have a Premium Account myself, cannot do it from there as it seems.Thanks!PlanPremiumCountryHungary

  • Visitor
  • Hello there anyone in the know! I would like to buy Premium for a cousin, would like to do it online and not in a store buying a gift card. I have a Premium Account myself, cannot do it from there as...
  • Maxim
  • Spotify Star
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Solved!! Can’t use free account

PlanFreeCountrySouth KoreaDeviceiPhone 11Operating SystemiOS 15.6 My Question or IssueWhy can’t i use spotify without spotify premium?As long as i can remember you could use spotify with a free account but you had some restrictions, but now if i don’...

  • Visitor
  • Plan Free Country South Korea Device iPhone 11 Operating System iOS 15.6   My Question or Issue Why can’t i use spotify without spotify premium? As long as i can remember you could us...
  • Maxim
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha no pagamento com um cartão que funciona

Meu cartão de débito sempre funcionou para pagar minha assinatura, tanto que tenho vários recibos de pagamento do spotify com o cartão. Cancelei o premium por apenas 3 meses e quando voltei a usar o meu cartão não funciona. Ele está com saldo e funci...

  • Visitor
  • Meu cartão de débito sempre funcionou para pagar minha assinatura, tanto que tenho vários recibos de pagamento do spotify com o cartão. Cancelei o premium por apenas 3 meses e quando voltei a usar o ...
  • Dian
  • Spotify Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Changing country to Malaysia with mobile payment option

When trying to change my payment method to one in Malaysia, mobile option (only CC) does not appear. What can I do to change my original account to Malaysia as I've recently moved here but without a card at the moment.

  • Casual Listener
  • When trying to change my payment method to one in Malaysia, mobile option (only CC) does not appear. What can I do to change my original account to Malaysia as I've recently moved here but without a ...
  • Maxim
  • Spotify Star
  • 225 Views
  • 3 replies
  • 0 likes
  • 225 Views
  • 3 replies
  • 0 likes

Superuser Contribution Smart subscription "Oops, something went wrong. Please try again or contact our support team"

I tried to subscribe with load from Smart but always send "Oops! Something went wrong. Please try again or contact our support team." error they let me pay a subscription. I've tried the solution where you reply GETPIN and STOPPIN 1 to 8823 it worked...

  • Newbie
  • I tried to subscribe with load from Smart but always send "Oops! Something went wrong. Please try again or contact our support team." error they let me pay a subscription. I've tried the solutio...
  • Alex
  • Spotify Legend
  • 3322 Views
  • 1 replies
  • 0 likes
  • 3322 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify error

i had canceled my account 10 days ago and it’s still charged me for the month i don’t know why plz give me refund

  • Newbie
  • i had canceled my account 10 days ago and it’s still charged me for the month i don’t know why plz give me refund
  • OscarDC
  • Moderator
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo cannot take GoPay Payement

PlanPremium DuoCountryIndonesiaDeviceXiaomi Redmi 9TOperating SystemAndroid My Question or IssueMy Premium Duo cannot take payment from GoPay but when i renew my GoPay data, it keeps coming back to "Change Payment Detail" page to chose between Pulsa ...

  • Casual Listener
  • Plan Premium Duo Country Indonesia Device Xiaomi Redmi 9T Operating System Android   My Question or Issue My Premium Duo cannot take payment from GoPay but when i renew my GoPay data, ...
  • Alex
  • Spotify Legend
  • 286 Views
  • 3 replies
  • 0 likes
  • 286 Views
  • 3 replies
  • 0 likes