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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76098 Views
  • 27 replies
  • 5 likes
  • 76098 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43325 Views
  • 19 replies
  • 2 likes
  • 43325 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31347 Views
  • 17 replies
  • 3 likes
  • 31347 Views
  • 17 replies
  • 3 likes

Spotify Premium for Samsung

I have recently bought a new Samsung A51 in the UK and it came with a 6 month free Spotify Premium subscription. I have a Spotify account and I tried to get the Spotify Premium however when I press on the Spotify Premium for Samsung it says that I am...

  • Regular
  • I have recently bought a new Samsung A51 in the UK and it came with a 6 month free Spotify Premium subscription. I have a Spotify account and I tried to get the Spotify Premium however when I press o...
  • Nati2
  • Regular
  • 1366 Views
  • 8 replies
  • 0 likes
  • 1366 Views
  • 8 replies
  • 0 likes

Google Nest Mini Google Store Order

PlanPremium FamilyCountryCanadaDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI am having difficulties linking my google account with my Spotify to place an order for the Google Nest Mini. What do I have to do to complete this...

  • Visitor
  • Plan Premium Family Country Canada Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I am having difficulties linking my google account with my Spotify ...
  • Billy-J
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Duo - my partner can't log in. He is told that the adress is wrong.

Premium, Duo, *snip - personal information* - we are using at with Iphone. It works on my phone, but not on his. What can we do? The answer he gets from spotify says: you need to be at the same adress. But we are... Do you have an idea what we can do...

  • Casual Listener
  • Premium, Duo, *snip - personal information* - we are using at with Iphone. It works on my phone, but not on his. What can we do? The answer he gets from spotify says: you need to be at the same adres...
  • Billy-J
  • Spotify Star
  • 1578 Views
  • 3 replies
  • 0 likes
  • 1578 Views
  • 3 replies
  • 0 likes

Eligible for Google Nest with Spotify Premium + Headspace?

PlanPremiumCountryUK My Question or Issue Hi there I originally had Spotify Premium but recently switched to Premium + Headspace. My question is am I eligible for a Google Nest? I’ve never used a code to claim anything with Spotify before but haven’t...

  • Visitor
  • Plan Premium Country UK   My Question or Issue   Hi there   I originally had Spotify Premium but recently switched to Premium + Headspace.  My question is am I eligible f...
  • GrifGrif
  • Songwriter
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Your account is not eligible for a Google Nest Mini

I cannot understand why, it keeps saying I am not eligible for this offerHere are some reasons why your account might not be eligible:You subscribe to Spotify Premium through a partner.No I don't You don’t currently have an eligible Spotify Premium a...

  • Casual Listener
  • I cannot understand why, it keeps saying I am not eligible for this offer Here are some reasons why your account might not be eligible: You subscribe to Spotify Premium through a partner. No I ...
  • GrifGrif
  • Songwriter
  • 1455 Views
  • 7 replies
  • 0 likes
  • 1455 Views
  • 7 replies
  • 0 likes

Nest with Yearly Subscription

PlanPremiumCountryUKDeviceiMacOperating SystemmacOS Catalina My Question or IssueI have a pre-paid yearly subscription (which I purchased through Spotify) & also have my card details for renewal but when I try & claim my free Google Nest it says my a...

  • Casual Listener
  • Plan Premium Country UK Device iMac Operating System macOS Catalina   My Question or Issue I have a pre-paid yearly subscription (which I purchased through Spotify) & also have my ...
  • Billy-J
  • Spotify Star
  • 349 Views
  • 8 replies
  • 0 likes
  • 349 Views
  • 8 replies
  • 0 likes

Looks like you're not eliabgble for this offer- But I am? Why is it showing I'm not? (Google Mini)

Plan PremiumCountryUK It tells me I'm not eligible for the offer, I've never gotten the mini before, I'm on premium, and I pay direct to Spotify.Why am I not eligible? My Question or Issue

  • Visitor
  • Plan  Premium Country UK   It tells me I'm not eligible for the offer, I've never gotten the mini before, I'm on premium, and I pay direct to Spotify. Why am I not eligible?   ...
  • Billy-J
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • GoogleHome
    Premium
  • 219 Views
  • 1 replies
  • 0 likes

Google home mini UK

PlanPremiumCountryUkDevice(IPhone XS, ASUS Windows 10 laptop)Operating System(iOS 13.6.1 Windows 10,etc.) My Question or IssueHow long will it take for me to get the google nest mini email to reeder it?

  • Visitor
  • Plan Premium Country Uk Device (IPhone XS, ASUS Windows 10 laptop) Operating System (iOS 13.6.1 Windows 10,etc.)   My Question or Issue How long will it take for me to get the google n...
  • Billy-J
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Your account is not eligible for a Google Home Mini

PlanPremiumCountryUSADeviceSamsung Galaxy Note 8, PCOperating SystemAndroid Oreo, Windows 10) My Question or IssueI have spotify premium but any link I follow about redeeming the Google Home mini leads to an error or a page saying I am not eligible. ...

  • Regular
  • Plan Premium Country USA Device Samsung Galaxy Note 8, PC Operating System Android Oreo, Windows 10)   My Question or Issue I have spotify premium but any link I follow about rede...
  • Xenia
  • Moderator
  • 10411 Views
  • 23 replies
  • 17 likes
  • 10411 Views
  • 23 replies
  • 17 likes

Superuser Contribution Premium account but can’t get a code for the google mini

PlanPremiumCountryUkDevice(iPhone XR)Operating System(iOS 13.7) My Question or IssueI have been a premium account holder for years and have never redeemed anything like this offer of getting a google nest mini before. My friends have been able to get...

  • Newbie
  • Plan Premium Country Uk Device (iPhone XR) Operating System (iOS 13.7)   My Question or Issue I have been a premium account holder for years and have never redeemed anything like this ...
  • 11133934374
  • Casual Listener
  • 706 Views
  • 5 replies
  • 3 likes
  • 706 Views
  • 5 replies
  • 3 likes

Superuser Contribution Para iade

3 aylık üyelik 0.99 kuruş olduğu zaman spotifiyden bir üyelik aldım fakat belli bir zaman kullandıktan sonra üyeliğimi iptal ettim ve hesabı sildim ve 17 şubat 2019 tarihinde kendi ininal hesabımdan 13.99 TL çekildi premium üyeliğimi iptal etmiştim p...

  • Newbie
  • 3 aylık üyelik 0.99 kuruş olduğu zaman spotifiyden  bir üyelik aldım fakat belli bir zaman kullandıktan sonra üyeliğimi iptal ettim ve  hesabı sildim ve 17 şubat 2019 tarihinde kendi ininal...
  • Mihail
  • Spotify Legend
  • 479 Views
  • 3 replies
  • 0 likes
  • 479 Views
  • 3 replies
  • 0 likes

Premium duo fir spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 237 Views
  • 5 replies
  • 0 likes
  • 237 Views
  • 5 replies
  • 0 likes

Удалить информацию о карте

Хочу удалить информацию о моей карте. Как мне это сделать?

  • Casual Listener
  • Хочу удалить информацию о моей карте. Как мне это сделать?
  • Billy-J
  • Spotify Star
  • 452 Views
  • 5 replies
  • 0 likes
  • 452 Views
  • 5 replies
  • 0 likes

Charged after canceling still dont have premium

Hello I was charged 9.99 USD after canceling my subscription and I dont have premium. I only have one account tied to my card so I dont understand why I was charged when I canceled and dont have premium

  • Visitor
  • Hello I was charged 9.99 USD after canceling my subscription and I dont have premium. I only have one account tied to my card so I dont understand why I was charged when I canceled and dont have prem...
  • Billy-J
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Re-verification for student!

Hi there, I was sent an email to re-verify my student plan. I have not capped out at the 4 years yet, so I clicked on the "re-verify" button on the email, and it takes me to a page that just is an overview of my account. There is no place to re-verif...

  • Newbie
  • Hi there, I was sent an email to re-verify my student plan. I have not capped out at the 4 years yet, so I clicked on the "re-verify" button on the email, and it takes me to a page that just is an ...
  • nataliecat
  • Visitor
  • 1095 Views
  • 1 replies
  • 1 likes
  • 1095 Views
  • 1 replies
  • 1 likes

Solved!! Writing off an amount to the wrong account

PlanPremiumCountry Device(Sony VAIO laptop)Operating System(Windows 7)Sorry there was a misunderstanding, account 314vtueqwoxaxhpvpl325cudoln4not used, I ask you to return the debited money, delete the account, since I use other accounts, and pay for...

  • Visitor
  • Plan Premium Country   Device (Sony VAIO laptop) Operating System (Windows 7) Sorry there was a misunderstanding, account 314vtueqwoxaxhpvpl325cudoln4 not used, I ask you to return the ...
  • Billy-J
  • Spotify Star
  • 209 Views
  • 3 replies
  • 0 likes
  • 209 Views
  • 3 replies
  • 0 likes

Premium family subscription ineligible for Google nest offer problem

Hi. I have a UK Family Premium account. Have had it years. When I log in and cannot see any option for me to obtain a Google nest mini. I pay £14.99 month. When i click on the nest pic where it infers I am eligible (it says 'Get a google nest mini on...

  • Casual Listener
  • Hi. I have a UK Family Premium account. Have had it years.    When I log in and cannot see any option for me to obtain a Google nest mini. I pay £14.99 month. When i click on the nest pic...
  • GrifGrif
  • Songwriter
  • 392 Views
  • 8 replies
  • 0 likes
  • 392 Views
  • 8 replies
  • 0 likes

Google Nest in France

PlanPremiumCountryFranceDeviceIphone 11Operating SystemIOS 13.6 My Question or IssueMy current question is why we can't have the free Google Nest in France too.

  • Visitor
  • Plan Premium Country France Device Iphone 11 Operating System IOS 13.6   My Question or Issue My current question is why we can't have the free Google Nest in France too.
  • Billy-J
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Solved!! Not eligible for Google Nest ?

Plan Duo Free/Premium - Premium Country - UK Device Iphone 11 Pro (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a premium DUO account, a google email, and been wi...

  • Visitor
  • Plan Duo  Free/Premium - Premium  Country - UK    Device Iphone 11 Pro  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo...
  • Billy-J
  • Spotify Star
  • 615 Views
  • 4 replies
  • 0 likes
  • 615 Views
  • 4 replies
  • 0 likes

Google Nest - Eligible

Saw the offer for the free google nest mini last night, and tried to redeem it but it keeps telling me i'm not eligible. I am a premium member (originally a 6 month code) but have my card details on file for when it ends. Is this why I cannot redeem ...

  • Casual Listener
  • Saw the offer for the free google nest mini last night, and tried to redeem it but it keeps telling me i'm not eligible. I am a premium member (originally a 6 month code) but have my card details on ...
  • EthanS1
  • Community Legend
  • 1159 Views
  • 3 replies
  • 5 likes
  • Google Nest
    Ineligible
    Premium
  • 1159 Views
  • 3 replies
  • 5 likes