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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4268 Views
  • 23 replies
  • 2 likes
  • 4268 Views
  • 23 replies
  • 2 likes

Superuser Contribution Change to yearly subscription

My Question or IssueI currently have a monthly subscription (Premium with Hulu) but am only seeing a pay by month option. Is there a way to prepay for the whole year? Plan: Spotify Premium with HuluFree/Premium: PremiumCountry: USA Device: iPhoneOper...

  • Newbie
  • My Question or Issue I currently have a monthly subscription (Premium with Hulu) but am only seeing a pay by month option. Is there a way to prepay for the whole year?   Plan: Spotify Pr...
  • Jeremy
  • Spotify
  • 811 Views
  • 1 replies
  • 0 likes
  • Payments
  • 811 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hide or Remove Podcasts

I'm a paying subscriber in the US. I don't like Podcasts on the home screen, i don't want marketing material about podcasts, i hope you're not transitioning from providing streaming music to stupid home-grown podcasts. Seems like MTV moving from show...

  • Newbie
  • I'm a paying subscriber in the US. I don't like Podcasts on the home screen, i don't want marketing material about podcasts, i hope you're not transitioning from providing streaming music to stupid h...
  • Alex
  • Spotify Legend
  • 878 Views
  • 1 replies
  • 1 likes
  • drop podcasts
    Podcasts
  • 878 Views
  • 1 replies
  • 1 likes

2-months Premium trial link doesn't work

Hey,My partner, a Premium user, just got a link to share a 2-months Premium trial with someone. They sent it to me, and I created an account for the occasion, but when I click the link, it tells me that I have already subscribed to Premium and cannot...

  • Newbie
  • Hey, My partner, a Premium user, just got a link to share a 2-months Premium trial with someone. They sent it to me, and I created an account for the occasion, but when I click the link, it tells me...
  • Maxim
  • Spotify Star
  • 3441 Views
  • 3 replies
  • 1 likes
  • 3441 Views
  • 3 replies
  • 1 likes

Duo verification

PlanDuoCountryRomania My Question or IssueMy girlfriend and I have recently moved in together, in a rented apartment. We'd like to switch over to Duo but I'm not sure what exactly will we have to provide to verify our address. All our official docume...

  • Casual Listener
  • Plan Duo Country Romania   My Question or Issue My girlfriend and I have recently moved in together, in a rented apartment. We'd like to switch over to Duo but I'm not sure what exactly wi...
  • Aegithalos
  • Casual Listener
  • 662 Views
  • 2 replies
  • 0 likes
  • 662 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment Failed Message but Payment was Successful

PlanPremiumDevicePoxo X3 ProOperating SystemAndroid 11 RKQ1 / MIUI 12.5.4 My Question or IssueI am experiencing the following odd behavior lately when accessing the app through my phone. My Spotify Premium payment was successful on January 8, 2022, a...

  • Casual Listener
  • Plan Premium Device Poxo X3 Pro Operating System Android 11 RKQ1 / MIUI 12.5.4   My Question or Issue I am experiencing the following odd behavior lately when accessing the app through m...
  • Jeremy
  • Spotify
  • 1917 Views
  • 5 replies
  • 1 likes
  • payment error
    Payment Failed
  • 1917 Views
  • 5 replies
  • 1 likes

Superuser Contribution We can't find our Duo Mix playlist.

PlanPremium DuoUnited States DeviceIphoneGalaxyS21 with 5GOperating System(iOS 10 & Android Oreo) My Boyfriend and I are trying to set up our Duo Mix playlist and we cannot figure out how to subscribe to it. I am the account manager and I have alread...

  • Casual Listener
  • Plan Premium Duo United States   Device Iphone GalaxyS21 with 5G Operating System (iOS 10 & Android Oreo)   My Boyfriend and I are trying to set up our Duo Mix playlist a...
  • MafeG
  • Spotify Legend
  • 685 Views
  • 1 replies
  • 0 likes
  • 685 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How long until restrictions apply with Spotify Free?

Plan: FreeCountry: the NetherlandsDevice: Android tablet or phone My Question or IssueIf I subscribe for a Spotify Free subscription, how long will it take before restrictions (only 6x skip song, advertisements) are applied? Will I get some-sort-of-p...

  • Casual Listener
  • Plan: Free Country: the Netherlands Device: Android tablet or phone   My Question or Issue If I subscribe for a Spotify Free subscription, how long will it take before restrictions (on...
  • Yordan
  • Moderator
  • 2905 Views
  • 6 replies
  • 0 likes
  • 2905 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Duo

Hellooo! I just have this question about Spotify Duo.I want to switch to Spotify Duo and share it with my sister but we live in different countries. I’m with her right now and I don’t thinks there’s gonna be a problem until I go back to where I live....

  • Newbie
  • Hellooo! I just have this question about Spotify Duo. I want to switch to Spotify Duo and share it with my sister but we live in different countries. I’m with her right now and I don’t thinks there’...
  • Eni
  • Moderator
  • 401 Views
  • 2 replies
  • 0 likes
  • 401 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment failed. Try again, or use a different payment method. Get Help

PlanFreeCountryIsraelDeviceSamsung Galaxy 8SOperating SystemAndroidMy Question or IssueEverytime I Try To Proceed with the payment to start my 3 month trial (i use visa) i get restricted. The Title Describes the Issue i get.

  • Casual Listener
  • Plan Free Country Israel Device Samsung Galaxy 8S Operating System Android My Question or Issue Everytime I Try To Proceed with the payment to start my 3 month trial (i use visa) i get restr...
  • Julian
  • Moderator
  • 653 Views
  • 5 replies
  • 0 likes
  • 653 Views
  • 5 replies
  • 0 likes

The selected payment method does not match the selected country

PlanFree, but want to switch to Spotify premium Duo CountrySlovakia My Question or IssueSo far, I am a free user. I have a crypto.com Visa Card, and I am trying to upgrade from a fee user to Spotify premium Duo. Every time I fill out a form regarding...

  • Newbie
  • Plan Free, but want to switch to Spotify premium Duo   Country Slovakia   My Question or Issue So far, I am a free user. I have a crypto.com Visa Card, and I am trying to upgrade fro...
  • Billy-J
  • Spotify Star
  • 372 Views
  • 1 replies
  • 1 likes
  • 372 Views
  • 1 replies
  • 1 likes

Trying to pay for my family plan

I am currently trying to pay for my premium family plan. When I enter my address and card information it says "Make sure you enter your billing address as it’s on your card statement." My address hasn't changed in the almost 1 year of having this acc...

  • Newbie
  • I am currently trying to pay for my premium family plan. When I enter my address and card information it says "Make sure you enter your billing address as it’s on your card statement." My address has...
  • Maxim
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Platba

PlánPremium family a premium individualZemě - ČR přístrojiPhone xsOperační systémiOS 10 Dobrý den, měla bych dotaz prosím. Dříve jsem si založila účet individual a platila jsem ho ze své karty později jsem s rodinnou založila premium family a bohužel...

  • Newbie
  •   Plán Premium family a premium individual Země - ČR   přístroj iPhone xs Operační systém iOS 10       Dobrý den, měla bych dotaz prosím. Dříve jsem si založila ú...
  • MafeG
  • Spotify Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money deducted from BANK account but no premium access given

PlanPremiumCountryIndiaDeviceOnePlus 6TOperating SystemAndroid My Question or IssueWhile buying one year standard (not a student) access using UPI I got the amount deducted from my bank account, but page on Spotify payment said the transaction got ca...

  • Visitor
  • Plan Premium Country India Device OnePlus 6T Operating System Android     My Question or Issue While buying one year standard (not a student) access using UPI I got the amount de...
  • ChristinaCardenas
  • Newbie
  • 1479 Views
  • 5 replies
  • 1 likes
  • 1479 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Spotify India UPI payment failed but still charged

PlanPremiumCountryIndiaDevice(Samsung M21 2020)Operating System(Android 10) On 27/01/2022 I attempted to top up my Spotify premium family which I have been using for last year which is supposed to expire on 14/02/2022. So in the payment options are s...

  • Casual Listener
  •   Plan Premium Country India Device (Samsung M21 2020) Operating System (Android 10)   <span;>On 27/01/2022 I attempted to top up my Spotify premium family which I have been...
  • Uday2
  • Casual Listener
  • 1367 Views
  • 2 replies
  • 0 likes
  • 1367 Views
  • 2 replies
  • 0 likes

Superuser Contribution Ads on premium account

I have been paying customer since forever. I clicked by accident on single podcast and now my home page is full of Podcasts ads.How do I turn this thing on now? Whenever I use app i am bombarded by stuff which is not music and which I am completely n...

spot.jpg chm_0-1643493677623.png
  • Casual Listener
  • I have been paying customer since forever. I clicked by accident on single podcast and now my home page is full of Podcasts ads. How do I turn this thing on now? Whenever I use app i am bombarded by...
  • Novy
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

I received the package today, but it arrived with the contents missing.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I don't know where I should ask this question, so I am posting on this page. I received the ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Bediviraada
  • Casual Listener
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes

Superuser Contribution Joining DUO error after inputting address

PlanDUO PremiumCountryUnited StatesDeviceiPhone 11 ProOperating SystemiOS 15 My Question or Issue I signed up for Spotify duo to use with my boyfriend. We live in the same house, thus we have the same address. However, when I send him the link and he...

  • Casual Listener
  • Plan DUO Premium Country United States Device iPhone 11 Pro Operating System iOS 15   My Question or Issue   I signed up for Spotify duo to use with my boyfriend. We live in the ...
  • Ver
  • Spotify Legend
  • 350 Views
  • 3 replies
  • 0 likes
  • 350 Views
  • 3 replies
  • 0 likes

Superuser Contribution Redeem page is not working

I just bought a spotify gift card . as i was redeeming it, the redeem page was not responding. I've tried to redeem for a few times now but nothing in response. it would be a waste if I have to buy a new gift card because of this issue. will my code ...

  • Casual Listener
  • I just bought a spotify gift card . as i was redeeming it, the redeem page was not responding. I've tried to redeem for a few times now but nothing in response. it would be a waste if I have to buy a...
  • Alex
  • Spotify Legend
  • 1780 Views
  • 7 replies
  • 0 likes
  • Gift Card
    redeem
  • 1780 Views
  • 7 replies
  • 0 likes

Spotify CD quality / HIFI / Lossless streaming 16bit 44.1khz

I am testing Qobuz at the moment with CD quality comparing to HiRes, difficult to say if HiRes worth the price but coming back to Spotify 320Kbs quality is a real pain... Is Spotify going to align to the market outsiders (Qobuz, Tidal, Deezer, etc..)...

  • Casual Listener
  •   I am testing Qobuz at the moment with CD quality comparing to HiRes, difficult to say if HiRes worth the price but coming back to Spotify 320Kbs quality is a real pain...   Is Spotify ...
  • marc_masoni06
  • Newbie
  • 23318 Views
  • 21 replies
  • 78 likes
  • 23318 Views
  • 21 replies
  • 78 likes

MCO VISA

Plan : PremiumCountry: SingaporeDevice: Window 10 My Question or IssueMy MCO VISA does not accept. I have contact MCO VISA and they confirm my card is working. Also, it is success validate by Google Pay. So, i am not sure what wrong with it. Hope the...

  • Regular
  • Plan : Premium Country: Singapore Device: Window 10   My Question or Issue My MCO VISA does not accept. I have contact MCO VISA and they confirm my card is working. Also, it ...
  • humadroid
  • Casual Listener
  • 8270 Views
  • 12 replies
  • 0 likes
  • 8270 Views
  • 12 replies
  • 0 likes