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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7971 Views
  • 23 replies
  • 2 likes
  • 7971 Views
  • 23 replies
  • 2 likes

Superuser Contribution Payed for subscription on the wrong phone

PlanFamilyCountryNetherlandsDevice Operating System My Question or IssueI got an email from spotify saying that my subscription ended, this was verrified because i started getting commercials.I checked on my phone and noticed that the plan was gone a...

  • Visitor
  • Plan Family Country Netherlands Device   Operating System     My Question or Issue I got an email from spotify saying that my subscription ended, this was verrified because i...
  • Vasil
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can l transfer a playlist to a new smartphone?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jeremy
  • Spotify Legend
  • 2299 Views
  • 3 replies
  • 0 likes
  • 2299 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Charged for Premium but still showing as free subscription

PlanFree, but trying to upgrade to Premium individualCountryUSADeviceAndroid One Note and PCOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been on a free subscription and wanted to upgrade to Premium using the offe...

  • Casual Listener
  •   Plan Free, but trying to upgrade to Premium individual Country USA Device Android One Note and PC Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or ...
  • Jeremy
  • Spotify Legend
  • 354 Views
  • 3 replies
  • 0 likes
  • 354 Views
  • 3 replies
  • 0 likes

Spotify not accepting my USD debit card details

PlanPremiumCountryNigeria Device(iPhone 13 Mini, Dell Inspiron 14)Operating System(iOS 15.6, Windows 11) My Question or IssueMy Country has prohibited using local debit cards, so I got a dollar card to facilitate online transactions. However, Spotify...

  • Visitor
  • Plan Premium Country Nigeria   Device (iPhone 13 Mini, Dell Inspiron 14) Operating System (iOS 15.6, Windows 11)   My Question or Issue My Country has prohibited using local debi...
  • Enmoh
  • Newbie
  • 254 Views
  • 2 replies
  • 1 likes
  • 254 Views
  • 2 replies
  • 1 likes

Superuser Contribution Tried to get premium Spotify

Hi! I generally like to get Spotify premium, generated credit card, I always use it for Spotify premium but this card is working fine, so I received this: This form has expired. Please reload the page and try again. and please fix this thanks

  • Newbie
  • Hi! I generally like to get Spotify premium, generated credit card, I always use it for Spotify premium but this card is working fine, so I received this: This form has expired. Please reload th...
  • Novy
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution New phone duo login

Says email doesn't exist. He is my member and I am plan manager. I can not figure this out.

  • Visitor
  • Says email doesn't exist. He is my member and I am plan manager. I can not figure this out. 
  • Novy
  • Moderator
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Having issues subscribing for premium in Nigeria

I can’t subscribe for premium in Nigeria using my card, please i need help urgently

  • Visitor
  • I can’t subscribe for premium in Nigeria using my card, please i need help urgently
  • Modeup
  • Newbie
  • 1212 Views
  • 3 replies
  • 1 likes
  • 1212 Views
  • 3 replies
  • 1 likes

Superuser Contribution Money deducted without authorization

Had the three months premium trial subscription which expired today in 18 August, on 12 August I have canceled the subscription. Today at 20:02 PM, got a alert from my bank that spotify has deducted INR: 119 from my account.Need my money back. there ...

  • Casual Listener
  • Had the three months premium trial subscription which expired today in 18 August, on 12 August I have canceled the subscription.    Today at 20:02 PM, got a alert from my bank that spotif...
  • Alex
  • Spotify Legend
  • 324 Views
  • 3 replies
  • 0 likes
  • 324 Views
  • 3 replies
  • 0 likes

Superuser Contribution Tried everything, Spotify premium won’t work

I recently paid for Spotify premium individual. I got a receipt, online it shows that I have the plan, it got charged on my debit card, but when I go to play music online or in the app it is still saying I’m on the free plan. I have tried everything ...

  • Casual Listener
  • I recently paid for Spotify premium individual. I got a receipt, online it shows that I have the plan, it got charged on my debit card, but when I go to play music online or in the app it is still sa...
  • Dian
  • Spotify Legend
  • 396 Views
  • 3 replies
  • 0 likes
  • 396 Views
  • 3 replies
  • 0 likes

Superuser Contribution Credit card wont go through.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have money in my account and my bank says it has no problem on there end. I've used it on A...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Alex
  • Spotify Legend
  • 350 Views
  • 1 replies
  • 1 likes
  • 350 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Using Spotify duo in two different countries

Hi,So I've heard recently that Spotify Duo is now available in my country. I'm in a long distance relationship with my girlfriend and we like making music playlists together. Spotify Duo seems like a great solution for us, the only problem is that it...

  • Casual Listener
  • Hi, So I've heard recently that Spotify Duo is now available in my country. I'm in a long distance relationship with my girlfriend and we like making music playlists together. Spotify Duo seems like...
  • Alex
  • Spotify Legend
  • 31127 Views
  • 7 replies
  • 1 likes
  • 31127 Views
  • 7 replies
  • 1 likes

Superuser Contribution Sheerid won't let me renew my student discount

I have been using the university plan for 1 or 2 years and now I need to renew, I saw that my plan has become individual and went to the site to change it, when I tried to prove my enrollment Sheerid gave me the following answer "you have already tak...

20220819_113159.jpg
  • Casual Listener
  • I have been using the university plan for 1 or 2 years and now I need to renew, I saw that my plan has become individual and went to the site to change it, when I tried to prove my enrollment Sheerid...
  • Dian
  • Spotify Legend
  • 521 Views
  • 3 replies
  • 0 likes
  • 521 Views
  • 3 replies
  • 0 likes

Duo account has no separate accounts

we just signed up for a DUO premium account. we have 2 different email address and different passwords, but if I downloaded the Spotify app it opened automatically with the account of my wife and I could stop and change the songs. I see her name in m...

  • Visitor
  • we just signed up for a DUO premium account. we have 2 different email address and different passwords, but if I downloaded the Spotify app it opened automatically with the account of my wife and I c...
  • Maxim
  • Spotify Star
  • 631 Views
  • 1 replies
  • 0 likes
  • 631 Views
  • 1 replies
  • 0 likes

gift code from kaartdirect.nl

Hello, I've got a gift card from kaartdirect.nl, but when I enter the code for my 6month premium, there's a message that I cant use this code in Belgium... What is this, it's a coupon of 60euro's, would be a shame if there is no way of using this...

  • Visitor
  • Hello,   I've got a gift card from kaartdirect.nl, but when I enter the code for my 6month premium, there's a message that I cant use this code in Belgium...   What is this, it's a coup...
  • Ximzend
  • Roadie
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan gratuito lo pay pal

Hola, tengo una pregunta, si yo ya tuve una oferta de tres meses gratis de spotify por nuevo usuario, y PayPal me esta ofreciendo otros tres meses gratis, ¿por que no puedo cambiar esa oferta de pay pal?

  • Visitor
  • Hola, tengo una pregunta, si yo ya tuve una oferta de tres meses gratis de spotify por nuevo usuario, y PayPal me esta ofreciendo otros tres meses gratis, ¿por que no puedo cambiar esa oferta de pay ...
  • Kiril
  • Moderator
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

How to change forum post signature?

How do I change my signature for these posts. I remember setting it a while ago but can no longer find the information on how to do so.

  • Roadie
  • How do I change my signature for these posts. I remember setting it a while ago but can no longer find the information on how to do so. 
  • Maxim
  • Spotify Star
  • 420 Views
  • 1 replies
  • 0 likes
  • Signature
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo reativar minha conta premiun, de forma nenhuma. ja tentei 4 cartões. ja tentei por bolet

Nenhuma informação abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar.PlanoGrátis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro no final de 2016)Sistema Operacional(iOS 10, Android Ore...

  • Visitor
  • Nenhuma informação abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar. Plano Grátis/Premium País   Dispositivo (iPhone 8, Samsung Galaxy 9, ...
  • Vasil
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium transaction error

PlanFree/PremiumCountrySwitzerlandDeviceSamsung Galaxy A53Operating SystemWindows 10 My Question or Issue: I want to up upgrade to Premium (3 Monats) but i get an error every time."The payment failed. Try again, choose another card or select another ...

  • Newbie
  • Plan Free/Premium Country Switzerland Device Samsung Galaxy A53 Operating System Windows 10   My Question or Issue:     I want to up upgrade to Premium (3 Monats) but i get...
  • Dian
  • Spotify Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Solved!! Premium vs Free Plan - resolution

In the "why upgrade to Premium" feature list there is no mention that Premium streams at a higher resolution than the free plan. I think this used to be the case, Premium had a higher audio fidelity. Is this not the case now?

  • Casual Listener
  • In the "why upgrade to Premium" feature list there is no mention that Premium streams at a higher resolution than the free plan. I think this used to be the case, Premium had a higher audio fidelity....
  • Maxim
  • Spotify Star
  • 457 Views
  • 3 replies
  • 0 likes
  • 457 Views
  • 3 replies
  • 0 likes

Superuser Contribution I overpaid Family Plan

I signed up for the Spotify Premium Family plan 2 days ago and it was withdrawn from my account for 34.99 TL, then I received an e-mail about the 5 TL increase in the membership plan, the new fee was 34.99 TL but it was stated that this increase woul...

  • Newbie
  • I signed up for the Spotify Premium Family plan 2 days ago and it was withdrawn from my account for 34.99 TL, then I received an e-mail about the 5 TL increase in the membership plan, the new fee was...
  • Vasil
  • Moderator
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes