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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52619 Views
  • 23 replies
  • 4 likes
  • 52619 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32946 Views
  • 19 replies
  • 2 likes
  • 32946 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Rodrigorsr
  • Visitor
  • 22201 Views
  • 9 replies
  • 1 likes
  • 22201 Views
  • 9 replies
  • 1 likes

Solved!! Your payment method and country didn't match

I will submit my details of student to sheer to verify and verification is done but when i go to payment option after enter my card details and postal pincode it produces an error that your payment method and country didn't match.PlanFree to premiumC...

  • Casual Listener
  • I will submit my details of student to sheer to verify and verification is done but when i go to payment option after enter my card details and postal pincode it produces an error that your payment m...
  • REAGENT
  • Casual Listener
  • 651 Views
  • 2 replies
  • 0 likes
  • 651 Views
  • 2 replies
  • 0 likes

Pagando Premium e usando Free

Boa tarde, está sendo descontado de minha conta a 3 meses o valor de €6,99 referente a assinatura premium a qual eu não utilizo. Estou pagando por um servico e nao tenho acesso ao mesmo. Minha conta continua Free nesses tres meses. Operating System( ...

  • Visitor
  • Boa tarde, está sendo descontado de minha conta a 3 meses o valor de €6,99 referente a assinatura premium a qual eu não utilizo. Estou pagando por um servico e nao tenho acesso ao mesmo. Minha conta ...
  • Brunelicia
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Premium account support

Spoiler (Highlight to read)HiCurrently, my premium account can't be used, but why do I have my premium deduted everymonth. Now i have to do like. ThanksHiCurrently, my premium account can't be used, but why do I have my premium deduted everymonth. No...

  • Visitor
  • Hi Currently, my premium account can't be used, but why do I have my premium deduted everymonth. Now i have  to do like. Thanks
  • OneByBoo
  • Community Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

There's no postpaid payment method

Hi New here I just want to know why I can't pay using load? I'm from philippines I loaded P130.00 worth of load Plssss help me

  • Newbie
  • Hi 🙂 New here I just want to know why I can't pay using load? I'm from philippines I loaded P130.00 worth of load    Plssss help me 
  • OneByBoo
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Resuscribe 3 months promotion

Plan Premium 3 months promotionCountryColombiaDeviceXiaomi Redmi Note 5Operating SystemWindows 10 My Question or IssueI can't resuscribe my account to premium 3 months promotion. I used this same promotion before, but I canceled the service on Septem...

  • Regular
  • Plan  Premium 3 months promotion Country Colombia Device Xiaomi Redmi Note 5 Operating System Windows 10   My Question or Issue I can't resuscribe my account to premium ...
  • raulama1
  • Regular
  • 1511 Views
  • 12 replies
  • 0 likes
  • 3-months promotion
    Payment Problems
    Resuscribe
  • 1511 Views
  • 12 replies
  • 0 likes

Türkiye Ödeme Sorunu

Merhaba;Hesabımı premium yapmak istiyorum ancak kartımın internet alışverişine-yurtdışı alışverişine açık olmasına rağmen 3 gündür ödeme yapamıyorum. konuyla ilgili çözüm nedir acaba?  

Ekran Alıntısı.JPG
  • Visitor
  • Merhaba; Hesabımı premium yapmak istiyorum ancak kartımın internet alışverişine-yurtdışı alışverişine açık olmasına rağmen 3 gündür ödeme yapamıyorum. konuyla ilgili çözüm nedir acaba?   ...
  • OneByBoo
  • Community Legend
  • 485 Views
  • 6 replies
  • 0 likes
  • 485 Views
  • 6 replies
  • 0 likes

Google home mini order canceled for no reason

Bought premium and got a redemption link for the Mini. Google canceled my order yesterday saying the code Spotify provided was invalid. Contacted both Google and Spotify customer supports and they keep blaming each other. This is ridiculous and could...

Screenshot_20191026-091020_Gmail.jpg 20191026_091125.jpg 20191026_091100.jpg Screenshot_20191026-091027_Gmail.jpg
  • Visitor
  • Bought premium and got a redemption link for the Mini. Google canceled my order yesterday saying the code Spotify provided was invalid. Contacted both Google and Spotify customer supports and they ke...
  • OneByBoo
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Solved!! [Subscription] Premium overcharged

PlanPremiumCountrySingaporeDeviceGoogle Pixel 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn the last day & a few hours before my mobile service provider billing cycle (15th November) ends, I applied for Spotify Premi...

  • Casual Listener
  • Plan Premium Country Singapore Device Google Pixel 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On the last day & a few hours before my mo...
  • Billy-J
  • Spotify Star
  • 1262 Views
  • 5 replies
  • 0 likes
  • overcharged
    Subscription
  • 1262 Views
  • 5 replies
  • 0 likes

Switching from Student Premium and regular Premium to Family Premium

PlanStudent PremiumCountryUSDeviceiphone 11 Pro My Question or IssueHi! I have a Student Premium account and my brother has a regular premium account! I want to switch to a Family Premium account and was wondering the best way to do that! Do I invite...

  • Casual Listener
  • Plan Student Premium Country US Device iphone 11 Pro   My Question or Issue Hi! I have a Student Premium account and my brother has a regular premium account! I want to switch to a Famil...
  • Billy-J
  • Spotify Star
  • 529 Views
  • 1 replies
  • 0 likes
  • accounts
    family
    family premium
    Family spotify
    Premium
    Student
    student premium
    Switch
  • 529 Views
  • 1 replies
  • 0 likes

Does Hulu Subscription get Canceled With Spotify Student Cancellation

Plan: StudentCountry: USA My Question or IssueI just cancelled my spotify student subscription. I am not sure if there is anything else that needs to be done to cancel the Hulu subscription that is connected to it. I just want to make sure I won't be...

  • Visitor
  • Plan: Student Country: USA   My Question or Issue I just cancelled my spotify student subscription. I am not sure if there is anything else that needs to be done to cancel the Hulu subscript...
  • Billy-J
  • Spotify Star
  • 1496 Views
  • 1 replies
  • 0 likes
  • Cancel
    Hulu
    Premium
    Student
    Subscription
  • 1496 Views
  • 1 replies
  • 0 likes

recargo sin servicio

Quize utilizar la promocion de universitario, introduje los datos de mi tarjeta y al intentar buscar mi universidad no aparecio y me sali de la pagina sin lograr obtener el servicio y se hizo el recargo a mi tarjeta. ¿Como puedo reclamar devolucion d...

  • Newbie
  • Quize utilizar la promocion de universitario, introduje los datos de mi tarjeta y al intentar buscar mi universidad no aparecio y me sali de la pagina sin lograr obtener el servicio y se hizo el reca...
  • osornios
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Country and payment method don't fit

Hello, I live in Finland, but I have only a German bank account. I would like to change to spotify premium and pay with my German credit card, but then it says, that my country and my payment don't fit. Eventhough that wouldn't matter anymore once I ...

  • Newbie
  • Hello,  I live in Finland, but I have only a German bank account. I would like to change to spotify premium and pay with my German credit card, but then it says, that my country and my payment ...
  • osornios
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Suscripcion anual a plan familiar

Hace un mes abone un plan anual individual por todo 2018. Quisiera saber si al pasar a un plan familiar, se considera el pago q realice o pierdo lo abonado?

  • Newbie
  • Hace un mes abone un plan anual individual por todo 2018. Quisiera saber si  al pasar a un plan familiar, se considera el pago q realice o pierdo lo abonado?
  • osornios
  • Spotify Star
  • 864 Views
  • 1 replies
  • 0 likes
  • 864 Views
  • 1 replies
  • 0 likes

Tajeta de regalo

Buenas tardes, tengo un problema con una tarjeta de regalo, sucede que todavia no me han activado la premium en mi cuenta, ya revise las ayudas que me brindan en la pagina oficial pero todo esta en perfecto estado, no he creado mas cuentas, ya reinst...

  • Newbie
  • Buenas tardes, tengo un problema con una tarjeta de regalo, sucede que todavia no me han activado la premium en mi cuenta, ya revise las ayudas que me brindan en la pagina oficial pero todo esta en p...
  • osornios
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Reembolso o aclaracion

Se cobro el mes de prueba gratis de spotify en mi tarjeta, y no, no se habia utilizado mi tarjeta aqui en spotify en el pasado. Quiero mantener la suscripcion, pero requiero una aclaracion o reembolso, de lo contrario debere Cancelarla.

  • Newbie
  • Se cobro el mes de prueba gratis de spotify en mi tarjeta, y no, no se habia utilizado mi tarjeta aqui en spotify en el pasado. Quiero mantener la suscripcion, pero requiero una aclaracion o reembols...
  • osornios
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Suscripcion familiar, miembros lejos de casa.

Buenas tardes! Quiero hacer una suscripcion familiar pero veo que es para los que estan "en la misma casa". Es posible usarlo para por ejemplo miembros de familia que esten lejos de uno?Como el sistema "detecta" quien es o no familia, por la ip supon...

  • Newbie
  • Buenas tardes!   Quiero hacer una suscripcion familiar pero veo que es para los que estan "en la misma casa".   Es posible usarlo para por ejemplo miembros de familia que esten lejos de...
  • osornios
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Account subscript problem

After logout from sportify, I cannot login anymore. need help for the account and password again. Payment deduction from maybank credit card malaysia monthly, Card number: Sportify Stockholm SE Payment RM14.90 monthly email: Prefer new login: Pas...

  • Newbie
  • After logout from sportify, I cannot login anymore. need help for the account and password again. Payment deduction from maybank credit card malaysia monthly,  Card number: <remov...
  • osornios
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Linking spotify and huhlu trouble

I already had hulu and spotify before trying to do this. I went through spotify to link my hulu account (different emails though). I had already paid for hulu this month and it charged me another $4.99+. My mom was paying for hulu and it replaced her...

  • Newbie
  • I already had hulu and spotify before trying to do this. I went through spotify to link my hulu account (different emails though). I had already paid for hulu this month and it charged...
  • osornios
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Spotify Gift Card cannot redeem "Something went wrong"

PlanFreeCountryAustraliaDeviceiPhone 6SOperating SystemWindows 10 My Question or IssueRecently, I bought a 3 month gift card for Spotify Premium. When I try to redeem it, it does not work, instead it says "Something went wrong". I've seen that others...

  • Casual Listener
  • Plan Free Country Australia Device iPhone 6S Operating System Windows 10   My Question or Issue Recently, I bought a 3 month gift card for Spotify Premium. When I try to redeem it, it ...
  • OneByBoo
  • Community Legend
  • 2212 Views
  • 5 replies
  • 0 likes
  • 2212 Views
  • 5 replies
  • 0 likes