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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52162 Views
  • 23 replies
  • 4 likes
  • 52162 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32740 Views
  • 19 replies
  • 2 likes
  • 32740 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22069 Views
  • 8 replies
  • 1 likes
  • 22069 Views
  • 8 replies
  • 1 likes

Superuser Contribution Hulu sign up does not work.

I checked with every browser, extensions disabled etc. When I click to go to hulu I get "page not found"

  • Regular
  • I checked with every browser, extensions disabled etc. When I click to go to hulu I get "page not found"
  • Peter
  • Spotify Legend
  • 980 Views
  • 10 replies
  • 0 likes
  • 980 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution I'm a Canadian living in Indonesia who wants to update by billing and use my husband's American cred

Hello,I am a Canadian living abroad currently with no active Canadian credit cards. When I was living in Malaysia, I used my Malaysian credit card. This card will expire this week so I need to update my billing info. With this card expired, I have no...

  • Newbie
  • Hello, I am a Canadian living abroad currently with no active Canadian credit cards. When I was living in Malaysia, I used my Malaysian credit card. This card will expire this week so I need to upda...
  • Peter
  • Spotify Legend
  • 340 Views
  • 3 replies
  • 0 likes
  • 340 Views
  • 3 replies
  • 0 likes

Charged twice per month

PlanPremiumCountryEnglandDeviceiPhone 7Operating SystemiOS 10 My Question or IssuePaypal said the payment failed and it will be charged once again. but my money charged twice on this Wednesday and today. i checked my bank account, it confirmed.

  • Visitor
  • Plan Premium Country England Device iPhone 7 Operating System iOS 10   My Question or Issue Paypal said the payment failed and it will be charged once again. but my money charged twice...
  • OneByBoo
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Premium

PlanFree/PremiumCountrySweden Operating SystemWindows 10My Question or IssueI received an ad stating "3 months free". Upon clicking on it, the page I was forwarded to, then said Premium for 99kr (SEK) for 3 months (with 99kr/month after that). What i...

  • Visitor
  • Plan Free/Premium Country Sweden   Operating System Windows 10 My Question or Issue I received an ad stating "3 months free". Upon clicking on it, the page I was forwarded to, then said ...
  • Billy-J
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Romania users are not allowed to pay with PayPal™

Plan Premium (Free For Now)Country Romania (Turda, Cluj County)Devices Samsung S7 Edge (2016), Samsung A40 (2019), ASUS Desktop PC (2014+)Operating System Android 8, Android 9, Windows 10 My Question or IssueI just wanted to buy premium and I am not ...

  • Visitor
  • Plan Premium (Free For Now) Country Romania (Turda, Cluj County) Devices Samsung S7 Edge (2016), Samsung A40 (2019), ASUS Desktop PC (2014+) Operating System Android 8, Android...
  • OneByBoo
  • Community Legend
  • 950 Views
  • 1 replies
  • 0 likes
  • paypal
    PayPal™
    PP
    RO
    romania
    ROU
  • 950 Views
  • 1 replies
  • 0 likes

Premiere works on Daughter's PC but not on mine

I have paid for Premiere and it works my Daughter's PC but it doesn't show up on my PC. What can I do?PlanPremiumCountryusaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10 My Question or Issue

  • Newbie
  • I have paid for Premiere and it works my Daughter's PC but it doesn't show up on my PC.  What can I do? Plan Premium Country usa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) ...
  • user-removed
  • Not applicable
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Hulu 99 cent deal and student premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHelloI got the Hulu 99 cent deal last year and it is expiring this month. I also am a student...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello ...
  • user-removed
  • Not applicable
  • 724 Views
  • 3 replies
  • 0 likes
  • Black Friday
    Hulu
    Student
  • 724 Views
  • 3 replies
  • 0 likes

PAGAMENTO VIA BOLETO

BOM DIA, REALIZEI O PAGAMENTO DO BOLETO DIA 19/11 E AINDA NÃO RECEBI A CONFIRMAÇÃO DO PAGAMENTO.

  • Casual Listener
  • BOM DIA, REALIZEI O PAGAMENTO DO BOLETO DIA 19/11 E AINDA NÃO RECEBI A CONFIRMAÇÃO DO PAGAMENTO.
  • Bittencourt
  • Spotify Star
  • 306 Views
  • 3 replies
  • 0 likes
  • 306 Views
  • 3 replies
  • 0 likes

Xbox Game pass offer

I Cant redeem my game pass 6 month trial it gives me this Error It looks like you’re not eligible for that offer, but we found more for you. PlanFree/PremiumCountryUSADeviceXbox One XOperating SystemWindows 10 (Talking from) My Question or IssueI Wan...

  • Visitor
  • I Cant redeem my game pass 6 month trial it gives me this  Error It looks like you’re not eligible for that offer, but we found more for you.   Plan Free/Premium Country USA Device Xb...
  • Billy-J
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Free google mini speaker

I have not received the free google mini speaker due to being signed up through facebook. And the email that my facebook was started with no longer works. I have been a premium member for years and it seems I cannot find a solution to my issue. I wou...

  • Visitor
  • I have not received the free google mini speaker due to being signed up through facebook. And the email that my facebook was started with no longer works. I have been a premium member for years and i...
  • amogh92dr
  • Visitor
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Charged twice for full subscriprion even though I registered for student.

I've had a premium account for students for a while now. When my card expired, so did the premium and I had to update my billing details. After I did that, Spotify charged me the normal premium price. I was surprised, but imagined I had made a mistak...

  • Visitor
  • I've had a premium account for students for a while now. When my card expired, so did the premium and I had to update my billing details. After I did that, Spotify charged me the normal premium price...
  • Emilia_8
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card

My gf bought me a 10 euro gift card from Germany, but i live in Romania, when i entered the code, is not working, i don't think this is normal, as long as in Romania a month is 5 euro, and a 10 euro gift card is as good as a toilet paper in this mome...

  • Casual Listener
  • My gf bought me a 10 euro gift card from Germany, but i live in Romania, when i entered the code, is not working, i don't think this is normal, as long as in Romania a month is 5 euro, and a 10 euro ...
  • Jose_M
  • Spotify Star
  • 562 Views
  • 3 replies
  • 0 likes
  • 562 Views
  • 3 replies
  • 0 likes

I Owe Spotify Some Money, How to Pay It?

Hi! Because I really appreciate the positive impact Spotify has on my life and because I strive to be an honest person, I feel a need to write this post.I lived in a country where the subscription fee was cheaper than my home country, but I suddenly ...

  • Casual Listener
  •   Hi!   Because I really appreciate the positive impact Spotify has on my life and because I strive to be an honest person, I feel a need to write this post. I lived in a country where ...
  • OneByBoo
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Purchase of Student Premium not working

PlanFree trying to get PremiumCountryUSDeviceSamsung Galaxy S8Operating Systemrecently updated I just had a new card ordered and I am incapable of purchasing premium online with it. I contacted the bank and they contacted the card company and said it...

  • Newbie
  • Plan Free trying to get Premium Country US Device Samsung Galaxy S8 Operating System recently updated   I just had a new card ordered and I am incapable of purchasing premium online wit...
  • osornios
  • Spotify Star
  • 628 Views
  • 1 replies
  • 0 likes
  • 628 Views
  • 1 replies
  • 0 likes

Xbox One Ultimate game pass

PlanFree/PremiumCountryUSA, NCDevice(iPhone 7, Xbox one, Desktop)Operating System(iOS 10, Microsoft, Windows 10,etc.) My Question or IssueI have purchased the Xbox ultimate game pass with Spotify premium for 6 months on October 24 and when I received...

  • Casual Listener
  • Plan Free/Premium Country USA, NC Device (iPhone 7, Xbox one, Desktop) Operating System (iOS 10, Microsoft, Windows 10,etc.)   My Question or Issue I have purchased the Xbox ultimate g...
  • osornios
  • Spotify Star
  • 1253 Views
  • 1 replies
  • 0 likes
  • xbox ultimate game pass spotify premium
  • 1253 Views
  • 1 replies
  • 0 likes

My Maybank debit card wont work for the first subscription

My Maybank debit card wont work for the first subscription, Ive opened overseas atm facilities yet still payment failed? How can I solve this?

  • Visitor
  • My Maybank debit card wont work for the first subscription, Ive opened overseas atm facilities yet still payment failed? How can I solve this?
  • Jose_M
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

Problem with payment via Revolut

Hey,First of all, I want to say that I wish I could contact with support via e-mail or something, because I don't want to contact with all users, just with the support which could help me with my individual payment problem. I just paid for Spotify Pr...

  • Newbie
  • Hey, First of all, I want to say that I wish I could contact with support via e-mail or something, because I don't want to contact with all users, just with the support which could help me with my i...
  • Jose_M
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Attempting to link Hulu account leads to error page

I have Spotify premium with Hulu and I cannot link my existing Hulu account. I'm unwilling to create a new account as the old one has existed for quite some time. I've tried linking the account in Chrome, both regular and incognito, as well as Edge, ...

  • Visitor
  • I have Spotify premium with Hulu and I cannot link my existing Hulu account. I'm unwilling to create a new account as the old one has existed for quite some time. I've tried linking the account in Ch...
  • Jose_M
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Can't use my Xbox game pass Spotify trial

Hello, my name is Skyler and I need help with my Trial Xbox ultimate game pass gave me. I cannot use this trial because it says my payment failed. I tryed to scan the we code it gave me and it just won't work. I haven't used the trial before and the ...

  • Visitor
  • Hello, my name is Skyler and I need help with my Trial Xbox ultimate game pass gave me. I cannot use this trial because it says my payment failed. I tryed to scan the we code it gave me and it just w...
  • Jose_M
  • Spotify Star
  • 787 Views
  • 1 replies
  • 1 likes
  • 787 Views
  • 1 replies
  • 1 likes