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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6162 Views
  • 23 replies
  • 2 likes
  • 6162 Views
  • 23 replies
  • 2 likes

Superuser Contribution How sportify is rejecting my card without a valid reasoning

Please I would like know why sportify keeps rejecting my card for no reason because I've went to bank, I have sufficient money for the subscription and yet it ain't working. I'll like to know what's the issue

  • Visitor
  • Please I would like know why sportify keeps rejecting my card for no reason because I've went to bank, I have sufficient money for the subscription and yet it ain't working. I'll like to know what's ...
  • Dian
  • Spotify Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium for students not working

I had re-verified for students premium a couple of months back but i failed to pay for it this month. Now, whenever i try to go to the subscriptions tab to pay, it doesnt show the spotify for students option anymore, showing the help about student pr...

  • Visitor
  • I had re-verified for students premium a couple of months back but i failed to pay for it this month. Now, whenever i try to go to the subscriptions tab to pay, it doesnt show the spotify for student...
  • Alex
  • Spotify Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can you use tthe same card on multiple accounts?

Plan - PremiumCountry - Australia Device(macbook, PC)Operating System(macOS Monterey , Windows 10) My Question or IssueI made a new account using an alt gmail since i couldnt get into my old acc using my personal gmail and i purchased the free 3 mont...

  • Visitor
  • Plan - Premium Country - Australia   Device (macbook, PC) Operating System (macOS Monterey , Windows 10)   My Question or Issue I made a new account using an alt gmail si...
  • AndresM
  • Spotify
  • 6052 Views
  • 1 replies
  • 0 likes
  • 6052 Views
  • 1 replies
  • 0 likes

Superuser Contribution I went back to Free but my credit card was charge!

My payment due was on the 12th and it was charged yesterday but since the 12 i went down to the free account and the charge at my CC still there and i enter to spotify and still telling me that i'm free how can I fix that without paying again.

  • Newbie
  • My payment due was on the 12th and it was charged yesterday but since the 12 i went down to the free account and the charge at my CC still there and i enter to spotify and still telling me that i'm f...
  • Dian
  • Spotify Legend
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution the 3 month Premium, will it always bill every 3 months, or after 3 months, bill every month

PlanPremiumCountry Canada DeviceSamsung A52Operating SystemWindow 10 My Question or Issuethe 3-month Premium, will it always bill every 3 months, or after 3 months, bill every month AND, i thought first 3 month is free? but got charge for about 12 CA...

  • Visitor
  • Plan Premium Country Canada   Device Samsung A52 Operating System Window 10   My Question or Issue the 3-month Premium, will it always bill every 3 months, or after 3 months, bill...
  • Jeremy
  • Spotify Legend
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

I have been paying for both premium family and premium duo for about 6 months

Sweden mac, android Hi, I have been paying for both premium family and premium duo for about 6 months with my wife, I don't know how it got changed to duo but I've been paying double. any chance to get my money back?We have not increased the members ...

  • Newbie
  • Sweden   mac, android   Hi, I have been paying for both premium family and premium duo for about 6 months with my wife, I don't know how it got changed to duo but I've been paying doubl...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Can’t get premium

I'm trying to get premium but when I click resume premium it takes me to the bottom options like company, communities, and useful links. It does nothing it just takes me there and I been searching for a way to get premium but every time I click get p...

  • Newbie
  • I'm trying to get premium but when I click resume premium it takes me to the bottom options like company, communities, and useful links. It does nothing it just takes me there and I been searching fo...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to switch from Premium Family to Duo

PlanPremiumCountryChile My Question or IssueHi! I just signed up to a Premium Family account and I realized Duo is a better option for me and my partner. How do I switch? Should I wait until next month or I can do it right away? Will I be charged twi...

  • Casual Listener
  • Plan Premium Country Chile   My Question or Issue Hi! I just signed up to a Premium Family account and I realized Duo is a better option for me and my partner. How do I switch? Should I wa...
  • Jeremy
  • Spotify Legend
  • 15082 Views
  • 6 replies
  • 0 likes
  • 15082 Views
  • 6 replies
  • 0 likes

Superuser Contribution [BANKING INFOS] I have to reenter my credit card infos * every month *

PlanFamilyCountryFranceDeviceDesktop+Tablet+smartphoneOperating System- My Question or IssueSince I changed my credit card in late 2021, every month I receive a mail telling me I have to update my payment informations, even if I have enough money on ...

  • Casual Listener
  • Plan Family Country France Device Desktop+Tablet+smartphone Operating System -   My Question or Issue Since I changed my credit card in late 2021, every month I receive a mail telling ...
  • Jeremy
  • Spotify Legend
  • 410 Views
  • 3 replies
  • 0 likes
  • 410 Views
  • 3 replies
  • 0 likes

Superuser Contribution Being Charged Sitll

PlanFreeCountry USADeviceIPhone 7 & ChromebookMy Question or Issue I am being charged still $9.99 per month, but on my account it says free. I have only had one account and one email used to register.

  • Visitor
  • Plan Free Country  USA Device IPhone 7 & Chromebook My Question or Issue  I am being charged still $9.99 per month, but on my account it says free. I have only had one accou...
  • 225pywzyhxxfunudantj
  • Visitor
  • 333 Views
  • 4 replies
  • 1 likes
  • 333 Views
  • 4 replies
  • 1 likes

Hi

I need help to finish trying to go premium it keeps saying something went wrong

  • Visitor
  • I need help to finish trying to go premium it keeps saying something went wrong   
  • Billy-J
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution No acepta pago con tarjeta

se me notifico que el pago de la cuenta no habia sido aceptado, me piden que actualize la forma de pago , ingreso los datos de la tajeta de debito y me aparece que algo no salió bien y que intente más tarde, ya van tres días y no acepta los datos de ...

  • Newbie
  • se me notifico que el pago de la cuenta no habia sido aceptado, me piden que actualize la forma de pago , ingreso los datos de la tajeta de debito y me aparece que algo no salió bien y que intente má...
  • Orianna23
  • Casual Listener
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Hulu not working for Student Premium subscription

PlanStudent PremiumCountryUSA My Question or IssueI've been subscribed to Spotify using the student premium for a while and have had no problems with accessing Hulu until today. Right now Hulu is only showing the "Start Watching" page and when if I c...

  • Visitor
  • Plan Student Premium Country USA   My Question or Issue I've been subscribed to Spotify using the student premium for a while and have had no problems with accessing Hulu until today. Righ...
  • CarlosE
  • Moderator
  • 17376 Views
  • 3 replies
  • 1 likes
  • Hulu
    student premium
  • 17376 Views
  • 3 replies
  • 1 likes

Premium plan not reflected to my accout

Plan premiumFree/Premium CountryIndiaDeviceiPhone 11 proOperating SystemIos15.4.1 My Question or Issue I bought a premium subscription but it didn’t reflected to my account I have logged in via my phone number

  • Visitor
  • Plan premium Free/Premium  Country India Device iPhone 11 pro Operating System Ios15.4.1   My Question or Issue  I bought a premium subscription but it didn’t reflected to my...
  • Luan
  • Spotify Star
  • 1388 Views
  • 1 replies
  • 0 likes
  • 1388 Views
  • 1 replies
  • 0 likes

Hacker changed my plan?

PlanPremiumCountryUSADeviceSamsung Galaxy 8, PCOperating SystemWindows 10My Question or IssueThe real problem is I signed on to discover I'd been paying for a family plan that I definitely never upgraded to, and there was some random person on my pla...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy 8, PC Operating System Windows 10 My Question or Issue The real problem is I signed on to discover I'd been paying for a family plan that I def...
  • Luan
  • Spotify Star
  • 737 Views
  • 1 replies
  • 0 likes
  • 737 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment isssues

Was trying to go premium again so logged into my account through the web page and clicked go premium. I put all my info in there (adress, credit card etc) and it keeps giving me this red message saying “something went wrong. Try again” PlanPremiumCou...

  • Visitor
  • Was trying to go premium again so logged into my account through the web page and clicked go premium. I put all my info in there (adress, credit card etc) and it keeps giving me this red message sayi...
  • Jeremy
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Primum service

I want to know about the offer and Primum service of spotify

  • Visitor
  • I want to know about the offer and Primum service of spotify
  • Jeremy
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

I love your service

PlanPremium CountryUSA/Russia My Question or Issue There are many organizations helping the Ukaranian people. The support of Ukraine has been awesome and awesome to see. There are good people in Russia. I am lucky enough to be friends with one of the...

  • Regular
  •   Plan Premium   Country USA/Russia   My Question or Issue   There are many organizations helping the Ukaranian people. The support of Ukraine has been awesome and awesom...
  • 134 Views
  • 0 replies
  • 1 likes
  • 134 Views
  • 0 replies
  • 1 likes

Superuser Contribution Payment issue

Ive been getting charged for three months and my account says that I’m using Spotify free. How can I cancel it. It’s I don’t know which account it is just that it takes 10$ every month.

  • Visitor
  • Ive been getting charged for three months and my account says that I’m using Spotify free. How can I cancel it. It’s I don’t know which account it is just that it takes 10$ every month. 
  • Jeremy
  • Spotify Legend
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes