Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5858 Views
  • 23 replies
  • 2 likes
  • 5858 Views
  • 23 replies
  • 2 likes

Is there premium discount event?

It's the first time I'm using spotify, but I think I should wait a bit more for joining premium if there is an event like a discount. Was there ever an event like that before?

  • Newbie
  • It's the first time I'm using spotify, but I think I should wait a bit more for joining premium if there is an event like a discount. Was there ever an event like that before?
  • Hamikos
  • Roadie
  • 320 Views
  • 1 replies
  • 1 likes
  • Discovery & Promo
  • 320 Views
  • 1 replies
  • 1 likes

Superuser Contribution I bought premium today but in "community.spotify.com" it does not see that.

PlanPremiumCountryUSADeviceOpera browser on Windows 10Operating SystemWindows 10 My Question or IssueI bought premium spotify and it is working great except that I can't see where to comment on videos. MY ISSUE is that here in community, when I sign ...

  • Casual Listener
  • Plan Premium Country USA Device Opera browser on Windows 10 Operating System Windows 10   My Question or Issue I bought premium spotify and it is working great except that I can't see ...
  • Jeremy
  • Spotify Legend
  • 538 Views
  • 3 replies
  • 0 likes
  • Get premium
  • 538 Views
  • 3 replies
  • 0 likes

wrong number of followers bug

When I or anyone else searches for my artist profile, the number shown is 1 follower, and on Spotify for artist it shows 277 for the same artist profile. how to solve this?I found a topic here about this but it doesn't show the solution

  • Casual Listener
  • When I or anyone else searches for my artist profile, the number shown is 1 follower, and on Spotify for artist it shows 277 for the same artist profile. how to solve this? I found a topic here abou...
  • Maxim
  • Spotify Star
  • 659 Views
  • 1 replies
  • 0 likes
  • 659 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Other] Report Fraud, Being offered Premium for a small amount of money.

Hello Spotify, I recently was offered premium Spotify for a small amount of money, they ofc ask for a small amount and you will have ''unlimited Premium'', but the problem is, that when you buy premium from these ''guys'' they take your Credit Card i...

  • Visitor
  • Hello Spotify, I recently was offered premium Spotify for a small amount of money, they ofc ask for a small amount and you will have ''unlimited Premium'', but the problem is, that when you buy premi...
  • Alex
  • Spotify Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution request a refund

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've just purchased Spotify premium but I'd like to get a refund.I haven't used Spotify sinc...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • MafeG
  • Spotify Legend
  • 1190 Views
  • 3 replies
  • 0 likes
  • 1190 Views
  • 3 replies
  • 0 likes

Solved!! cant change payment or country

PlanPremiumCountryPalestine Deviceall platformsOperating Systemall os´s My Question or IssueHi I'm new premium user , i bought a 4 months trial subscription from third party website and it appears to Russian mts or something like that ;so I'm trying ...

  • Newbie
  •   Plan Premium Country Palestine  Device all platforms Operating System all os´s   My Question or Issue Hi I'm new premium user , i bought a 4 months trial subscription from...
  • Maxim
  • Spotify Star
  • 670 Views
  • 1 replies
  • 0 likes
  • 670 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to log-in Hulu on my Spotify/Hulu acct.

Soo frustrated!!! My Spotify + Hulu acct was recently paused because Spotify was unable to draft a payment. So I updated my new payment information; I’m paid up and current now….but now I’m not able to access Hulu. Can someone please help me resolve ...

  • Newbie
  • Soo frustrated!!! My Spotify + Hulu acct was recently paused because Spotify was unable to draft a payment. So I updated my new payment information; I’m paid up and current now….but now I’m not able ...
  • MafeG
  • Spotify Legend
  • 563 Views
  • 1 replies
  • 0 likes
  • 563 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change to yearly subscription

My Question or IssueI currently have a monthly subscription (Premium with Hulu) but am only seeing a pay by month option. Is there a way to prepay for the whole year? Plan: Spotify Premium with HuluFree/Premium: PremiumCountry: USA Device: iPhoneOper...

  • Newbie
  • My Question or Issue I currently have a monthly subscription (Premium with Hulu) but am only seeing a pay by month option. Is there a way to prepay for the whole year?   Plan: Spotify Pr...
  • Jeremy
  • Spotify Legend
  • 836 Views
  • 1 replies
  • 0 likes
  • Payments
  • 836 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hide or Remove Podcasts

I'm a paying subscriber in the US. I don't like Podcasts on the home screen, i don't want marketing material about podcasts, i hope you're not transitioning from providing streaming music to stupid home-grown podcasts. Seems like MTV moving from show...

  • Newbie
  • I'm a paying subscriber in the US. I don't like Podcasts on the home screen, i don't want marketing material about podcasts, i hope you're not transitioning from providing streaming music to stupid h...
  • Alex
  • Spotify Legend
  • 886 Views
  • 1 replies
  • 1 likes
  • drop podcasts
    Podcasts
  • 886 Views
  • 1 replies
  • 1 likes

2-months Premium trial link doesn't work

Hey,My partner, a Premium user, just got a link to share a 2-months Premium trial with someone. They sent it to me, and I created an account for the occasion, but when I click the link, it tells me that I have already subscribed to Premium and cannot...

  • Newbie
  • Hey, My partner, a Premium user, just got a link to share a 2-months Premium trial with someone. They sent it to me, and I created an account for the occasion, but when I click the link, it tells me...
  • Maxim
  • Spotify Star
  • 3489 Views
  • 3 replies
  • 1 likes
  • 3489 Views
  • 3 replies
  • 1 likes

Duo verification

PlanDuoCountryRomania My Question or IssueMy girlfriend and I have recently moved in together, in a rented apartment. We'd like to switch over to Duo but I'm not sure what exactly will we have to provide to verify our address. All our official docume...

  • Casual Listener
  • Plan Duo Country Romania   My Question or Issue My girlfriend and I have recently moved in together, in a rented apartment. We'd like to switch over to Duo but I'm not sure what exactly wi...
  • Aegithalos
  • Casual Listener
  • 670 Views
  • 2 replies
  • 0 likes
  • 670 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment Failed Message but Payment was Successful

PlanPremiumDevicePoxo X3 ProOperating SystemAndroid 11 RKQ1 / MIUI 12.5.4 My Question or IssueI am experiencing the following odd behavior lately when accessing the app through my phone. My Spotify Premium payment was successful on January 8, 2022, a...

  • Casual Listener
  • Plan Premium Device Poxo X3 Pro Operating System Android 11 RKQ1 / MIUI 12.5.4   My Question or Issue I am experiencing the following odd behavior lately when accessing the app through m...
  • Jeremy
  • Spotify Legend
  • 2014 Views
  • 5 replies
  • 1 likes
  • payment error
    Payment Failed
  • 2014 Views
  • 5 replies
  • 1 likes

Superuser Contribution We can't find our Duo Mix playlist.

PlanPremium DuoUnited States DeviceIphoneGalaxyS21 with 5GOperating System(iOS 10 & Android Oreo) My Boyfriend and I are trying to set up our Duo Mix playlist and we cannot figure out how to subscribe to it. I am the account manager and I have alread...

  • Casual Listener
  • Plan Premium Duo United States   Device Iphone GalaxyS21 with 5G Operating System (iOS 10 & Android Oreo)   My Boyfriend and I are trying to set up our Duo Mix playlist a...
  • MafeG
  • Spotify Legend
  • 697 Views
  • 1 replies
  • 0 likes
  • 697 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How long until restrictions apply with Spotify Free?

Plan: FreeCountry: the NetherlandsDevice: Android tablet or phone My Question or IssueIf I subscribe for a Spotify Free subscription, how long will it take before restrictions (only 6x skip song, advertisements) are applied? Will I get some-sort-of-p...

  • Casual Listener
  • Plan: Free Country: the Netherlands Device: Android tablet or phone   My Question or Issue If I subscribe for a Spotify Free subscription, how long will it take before restrictions (on...
  • Yordan
  • Moderator
  • 3094 Views
  • 6 replies
  • 0 likes
  • 3094 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Duo

Hellooo! I just have this question about Spotify Duo.I want to switch to Spotify Duo and share it with my sister but we live in different countries. I’m with her right now and I don’t thinks there’s gonna be a problem until I go back to where I live....

  • Newbie
  • Hellooo! I just have this question about Spotify Duo. I want to switch to Spotify Duo and share it with my sister but we live in different countries. I’m with her right now and I don’t thinks there’...
  • Eni
  • Moderator
  • 423 Views
  • 2 replies
  • 0 likes
  • 423 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment failed. Try again, or use a different payment method. Get Help

PlanFreeCountryIsraelDeviceSamsung Galaxy 8SOperating SystemAndroidMy Question or IssueEverytime I Try To Proceed with the payment to start my 3 month trial (i use visa) i get restricted. The Title Describes the Issue i get.

  • Casual Listener
  • Plan Free Country Israel Device Samsung Galaxy 8S Operating System Android My Question or Issue Everytime I Try To Proceed with the payment to start my 3 month trial (i use visa) i get restr...
  • Julian
  • Moderator
  • 662 Views
  • 5 replies
  • 0 likes
  • 662 Views
  • 5 replies
  • 0 likes

The selected payment method does not match the selected country

PlanFree, but want to switch to Spotify premium Duo CountrySlovakia My Question or IssueSo far, I am a free user. I have a crypto.com Visa Card, and I am trying to upgrade from a fee user to Spotify premium Duo. Every time I fill out a form regarding...

  • Newbie
  • Plan Free, but want to switch to Spotify premium Duo   Country Slovakia   My Question or Issue So far, I am a free user. I have a crypto.com Visa Card, and I am trying to upgrade fro...
  • Billy-J
  • Spotify Star
  • 387 Views
  • 1 replies
  • 1 likes
  • 387 Views
  • 1 replies
  • 1 likes

Trying to pay for my family plan

I am currently trying to pay for my premium family plan. When I enter my address and card information it says "Make sure you enter your billing address as it’s on your card statement." My address hasn't changed in the almost 1 year of having this acc...

  • Newbie
  • I am currently trying to pay for my premium family plan. When I enter my address and card information it says "Make sure you enter your billing address as it’s on your card statement." My address has...
  • Maxim
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Platba

PlánPremium family a premium individualZemě - ČR přístrojiPhone xsOperační systémiOS 10 Dobrý den, měla bych dotaz prosím. Dříve jsem si založila účet individual a platila jsem ho ze své karty později jsem s rodinnou založila premium family a bohužel...

  • Newbie
  •   Plán Premium family a premium individual Země - ČR   přístroj iPhone xs Operační systém iOS 10       Dobrý den, měla bych dotaz prosím. Dříve jsem si založila ú...
  • MafeG
  • Spotify Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money deducted from BANK account but no premium access given

PlanPremiumCountryIndiaDeviceOnePlus 6TOperating SystemAndroid My Question or IssueWhile buying one year standard (not a student) access using UPI I got the amount deducted from my bank account, but page on Spotify payment said the transaction got ca...

  • Visitor
  • Plan Premium Country India Device OnePlus 6T Operating System Android     My Question or Issue While buying one year standard (not a student) access using UPI I got the amount de...
  • ChristinaCardenas
  • Newbie
  • 1519 Views
  • 5 replies
  • 1 likes
  • 1519 Views
  • 5 replies
  • 1 likes