Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
yesterday
crazzzychel
Casual Listener
88425 Views
54 replies
5 likes

88425 Views
54 replies
5 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2 weeks ago
nacho121
Visitor
11023 Views
24 replies
2 likes

11023 Views
24 replies
2 likes

Spofity premium for our staff

I'm considering offering Spotify Premium to our staff. Is there a way to get a discount code for a large purchase or a way to get a bunch of Spotify Premium codes at once without having to buy each of them separately?Also, how is it possible that the...

iinis89
Regular
I'm considering offering Spotify Premium to our staff. Is there a way to get a discount code for a large purchase or a way to get a bunch of Spotify Premium codes at once without having to buy each o...
2022-10-05 1:06:42 PM
2022-10-06 5:43:57 AM
Maxim
Spotify Star
213 Views
1 replies
0 likes

213 Views
1 replies
0 likes

Studentenrabatt ohne Vormeldung ausgelaufen

Letztes Jahr habe ich angefangen zu studieren und sofort den Studentenrabatt in Anspruch genommen. Vor ein paar Wochen dann die Überraschung: es wurde auf ein normales Spotify Abo geändert, ohne jegliche Benachrichtigung per Email oder in der App.

plan_los
Visitor
Letztes Jahr habe ich angefangen zu studieren und sofort den Studentenrabatt in Anspruch genommen. Vor ein paar Wochen dann die Überraschung: es wurde auf ein normales Spotify Abo geändert, ohne jegl...
2022-10-05 9:38:03 PM
2022-10-06 5:43:28 AM
Maxim
Spotify Star
211 Views
1 replies
0 likes

211 Views
1 replies
0 likes

I need to pay my subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Questioni need to pay my subscription

tierashort
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Questioni need to pay my s...
2022-10-05 5:10:37 PM
2022-10-06 5:24:47 AM
Luan
Spotify Star
155 Views
1 replies
0 likes

155 Views
1 replies
0 likes

Fiz dois pagamentos de planos diferentes o que fazer ?

Desejo continuar com o plano DUO e cancelar essa plano de 19,90 que fiz sem querer

New user
Visitor
Desejo continuar com o plano DUO e cancelar essa plano de 19,90 que fiz sem querer
2022-10-05 1:02:12 PM
2022-10-06 5:21:57 AM
Luan
Spotify Star
164 Views
1 replies
0 likes

164 Views
1 replies
0 likes

Superuser Contribution Money back

I want to say that by mistake my frnd has bought Spotify premium subscription and i am not in condition to buy it due to financial problems... So i request u to pls cancel my pack and if possible return the money pls

Anshu14
Visitor
I want to say that by mistake my frnd has bought Spotify premium subscription and i am not in condition to buy it due to financial problems... So i request u to pls cancel my pack and if possible ret...
2022-10-04 9:28:39 PM
2022-10-05 5:56:02 PM
OscarDC
Moderator
187 Views
1 replies
0 likes

187 Views
1 replies
0 likes

Superuser Contribution Cant get premium

1 day PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My QuestionSolved my problem.

urbanpixl
Casual Listener
1 day Premium Country Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question Solved my problem.
2022-10-04 9:53:32 AM
2022-10-05 4:27:46 PM
Eni
Moderator
225 Views
3 replies
0 likes

225 Views
3 replies
0 likes

Spotify premium is gone. No warning

Hi!Can anyone help me with this? I've had premium for many years and today I woke up without premium?Thanks in advance! Best regards

Sjardi
Newbie
Hi! Can anyone help me with this? I've had premium for many years and today I woke up without premium? Thanks in advance! Best regards
2022-10-04 10:51:18 AM
2022-10-04 10:14:55 PM
Luan
Spotify Star
233 Views
1 replies
0 likes

233 Views
1 replies
0 likes

Solved!! Wife cannot join my Premium Duo because of country

I've been on Premium for a while now and have enjoyed it. My wife and I moved abroad earlier this year. This is a temporary and not a permanent move. Because I'm on Premium, my account's country stayed as US. Because my wife was NOT on Premium, her a...

zer03
Casual Listener
I've been on Premium for a while now and have enjoyed it. My wife and I moved abroad earlier this year. This is a temporary and not a permanent move. Because I'm on Premium, my account's country stay...
2022-10-04 3:31:12 AM
2022-10-04 6:26:24 AM
zer03
Casual Listener
308 Views
2 replies
0 likes

308 Views
2 replies
0 likes

Superuser Contribution I had Spotify + Hulu subscription but my payment method expired, If i renew will i keep both?

PlanPremiumCountryUSADevice Operating System My Question or IssueMy card expired and i couldn't renew it before my plan ended due to no payment, Now when i renew i don't see the option for spotify + hulu except for students, which i am not. If i rene...

AnthonyAlamo
Visitor
Plan Premium Country USA Device Operating System My Question or Issue My card expired and i couldn't renew it before my plan ended due to no payment, Now when i renew i don't s...
2022-10-02 12:06:13 AM
2022-10-03 2:12:24 PM
Lyubka
Moderator
381 Views
1 replies
0 likes

381 Views
1 replies
0 likes

Solved!! Spotify Premium with Hulu switch to Duo?

PlanSpotify Premium with HuluCountryUSAMy Question or IssueI currently have spotify premium with hulu, but my husband read about duo and was interested in having that instead. However, when I look under plans it isn't an option. Would I need to cance...

arianaka33
Visitor
Plan Spotify Premium with Hulu Country USA My Question or Issue I currently have spotify premium with hulu, but my husband read about duo and was interested in having that instead. ...
2020-07-01 5:57:28 PM
2022-10-03 11:16:42 AM
牧田紅葉
Visitor
51262 Views
11 replies
6 likes
Account
Subscription

51262 Views
11 replies
6 likes

Superuser Contribution Brought Premium and after 4 days I don't have it anymore

As of 9/29/22 I had brought Spotify Premium 1 month plan for $10 and got my benefits and was charged and I was told that the next time I would be charged was 10/29/22, 4 days later Currently 10/2/22 I no longer have my Premium benefits and I've tried...

Tim4501
Newbie
As of 9/29/22 I had brought Spotify Premium 1 month plan for $10 and got my benefits and was charged and I was told that the next time I would be charged was 10/29/22, 4 days later Currently 10/2/22 ...
2022-10-02 9:57:03 PM
2022-10-03 10:35:53 AM
Dian
Spotify Legend
174 Views
1 replies
0 likes

174 Views
1 replies
0 likes

Superuser Contribution i used a Giftcard, but i didnt get premium

PlanFree/PremiumCountryGermanyDevice(iPhone 10)Operating System(iOS 10, Windows 10,etc.) My Question or Issue

SebastianOne
Visitor
Plan Free/Premium Country Germany Device (iPhone 10) Operating System (iOS 10, Windows 10,etc.) My Question or Issue
2022-10-02 4:05:05 PM
2022-10-03 8:48:47 AM
Lyubka
Moderator
151 Views
1 replies
0 likes

151 Views
1 replies
0 likes

Paying for a friend abroad

Hello,I have a premium account in the UK. I would like to purchase a subscription forma friend in Mexico. Can I do this from my account? Or do I need to create a separate account for them but with my payment details? Thanks

Nathan
Casual Listener
Hello, I have a premium account in the UK. I would like to purchase a subscription forma friend in Mexico. Can I do this from my account? Or do I need to create a separate account for them but with ...
2022-10-02 9:40:56 PM
2022-10-03 8:16:42 AM
Maxim
Spotify Star
210 Views
1 replies
0 likes

210 Views
1 replies
0 likes

Superuser Contribution Updated payment but changed from Family to single

PlanFamilyCountryUSA My Question or IssueI was having bank issues that didn't allow my payment to go through, I corrected the issue but when that happened it switched my family plan out and only charged me for the solo group. I do not want to pay ano...

KaosuKitten
Newbie
Plan Family Country USA My Question or Issue I was having bank issues that didn't allow my payment to go through, I corrected the issue but when that happened it switched my fami...
2022-10-02 7:24:04 PM
2022-10-03 8:07:16 AM
Dian
Spotify Legend
139 Views
1 replies
0 likes

139 Views
1 replies
0 likes

Superuser Contribution I canceled my subscription, but I paid for it myself.

계획무료/프리미엄국가대한민국 장치삼성 점프 2프랙티스안드로이드 12 내 질문이나확실히 구독취소하고 10번 넘게 확인했는데 오늘 강제로 8.5달러 결제했는데 무조건 구독취소하고 스포티가 강제로 돈 빼돌리네요. 돈을 돌려받거나 취소하고 싶어요. 제발. 오늘 은행 계좌에 2달러가 남아 있습니다. 내 돈을 돌려주세요.

dagong3
Visitor
계획 무료/프리미엄 국가 대한민국 장치 삼성 점프 2 프랙티스 안드로이드 12 내 질문이나 확실히 구독취소하고 10번 넘게 확인했는데 오늘 강제로 8.5달러 결제했는데 무조건 구독취소하고 스포티가 강제로 돈 빼돌리네요. 돈을 돌려받거나 취소하고 싶어요. 제발. 오늘 은행 계좌에 2달러가 남아 있습니다...
2022-10-02 4:59:47 PM
2022-10-03 8:03:05 AM
Dian
Spotify Legend
130 Views
1 replies
0 likes

130 Views
1 replies
0 likes

Superuser Contribution Cannot cancel subscription

I want to cancel my Spotify premium subscription. But there is no option for cancelling. I used Facebook details to register the account, however that Facebook account does not exist anymore so I cannot login on Spotify.PlanPremiumCountry Device(Huaw...

Mkhuseli
Visitor
I want to cancel my Spotify premium subscription. But there is no option for cancelling. I used Facebook details to register the account, however that Facebook account does not exist anymore so I can...
2022-10-01 6:06:51 PM
2022-10-02 9:21:30 AM
Alex
Spotify Legend
194 Views
1 replies
0 likes

194 Views
1 replies
0 likes

Superuser Contribution Cant enter account

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

1139030159
Visitor
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
2022-10-01 11:23:40 AM
2022-10-02 9:17:22 AM
Alex
Spotify Legend
197 Views
1 replies
0 likes

197 Views
1 replies
0 likes

Superuser Contribution I can't subscribe into Student's premium again

it says that I already redeemed that offer, I am eligible for student's premium but I cant reactivate it for some reasons, and I don't know what to do.

Le_8
Visitor
it says that I already redeemed that offer, I am eligible for student's premium but I cant reactivate it for some reasons, and I don't know what to do.
2022-10-01 9:46:22 AM
2022-10-02 7:38:10 AM
Elena
Moderator
161 Views
1 replies
0 likes

161 Views
1 replies
0 likes

Superuser Contribution Action required: Don’t lose your Spotify Premium student discount

I got an email telling me I am going to lose my student discount next month unless I verify I am still a student. I clicked the "reverify now" button on the email and it sent me to my spotify account page. There is nothing on the page that lets me re...

c_hb
Visitor
I got an email telling me I am going to lose my student discount next month unless I verify I am still a student. I clicked the "reverify now" button on the email and it sent me to my spotify account...
2022-09-30 9:22:47 PM
2022-10-02 7:24:20 AM
Elena
Moderator
264 Views
1 replies
0 likes

264 Views
1 replies
0 likes

Is there a yeay Premium Pla .

I only do annu and, does Spotify appears not to have one.

Persy
Visitor
I only do annu and, does Spotify appears not to have one.
2022-09-30 6:16:55 AM
2022-10-01 7:23:30 AM
Maxim
Spotify Star
151 Views
1 replies
0 likes

151 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts