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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

129335 Views

69 replies

10 likes

Premium for Family
  • 129335 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

58363 Views

87 replies

4 likes

  • 58363 Views
  • 87 replies
  • 4 likes

monthly membership fee is more expensive than regular membership

monthly membership fee is 29.99TL and 3-month membership fee is 95.99TL. 3 months membership is more expensive than regular membership. Why is it 6TL expensive when it should be cheap?

Newbie

monthly membership fee is 29.99TL and 3-month membership fee is 95.99TL. 3 months membership is more expensive than regular membership. Why is it 6TL expensive when it should be cheap?

Jose_M

Spotify Star

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

Superuser Contribution 12 months/99 euros not accepted

Planchanging fomr Free to PremiumCountryItaly My Question or IssueI asked if, using 3 different gift cards (60, 30 and 10 euros, for a total of 100 euros), I could redeem the Induviual Plan 12 months/99 euros and I was told yes, I could do that (Geor...

Newbie

Plan changing fomr Free to Premium Country Italy   My Question or Issue I asked if, using 3 different gift cards (60, 30 and 10 euros, for a total of 100 euros), I could redeem the Induviu...

Alex

Spotify Legend

865 Views

1 replies

0 likes

  • 865 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Subscriptions Different on Phone / Laptop

My phone says that I have a premium individual subscription but when I login on my laptop it says that I have a premium + hulu subscription. I am using the same exact login information so I am not sure why it says a different plan on different device...

Visitor

My phone says that I have a premium individual subscription but when I login on my laptop it says that I have a premium + hulu subscription. I am using the same exact login information so I am not su...

Lyubka

Moderator

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Re: Error al agregar a miembro a plan familiar

no me deja acceder al plan familiar, todos mis hermanos ya pudieron pero a mi me sale que no puedo unirme a ese plan, que solo puedo unirte al plan Premium de otra persona solo una vez cada 12 meses. Pero no tengo ningún otro plan ni nada de eso.

Newbie

no me deja acceder al plan familiar, todos mis hermanos ya pudieron pero a mi me sale que no puedo unirme a ese plan, que solo puedo unirte al plan Premium de otra persona solo una vez cada...

Lyubka

Moderator

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

just bought spotify premium want to change plan

hello spotify, I just bought a plan of spotify but mistakenly i bought for individual account can you please help me to upgrade it for duo? ThanksNew User.

Visitor

hello spotify,   I just bought a plan of spotify but mistakenly i bought for individual account can you please help me to upgrade it for duo?   Thanks New User.

AdamDamon

Community Legend

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
  • 0 likes

I have a problem with joining a subscription

Can someone help me? I had Spotify Duo subscription and wanted to change to Family, recieve the invitation but it appears "It ocurred an Error, try later" . I put the same address as the owner and everything but still not working.

Visitor

Can someone help me? I had Spotify Duo subscription and wanted to change to Family, recieve the invitation but it appears "It ocurred an Error, try later" . I put the same address as the owner a...

Maxim

Spotify Star

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Credit Card payment form wont load [Brasil]

Country: BrasilDevice: Desktop computerOperating System: Windows 10 Pro 21H2 Im trying to subscribe to the monthly plan "Premium Individual", but when i select the Credit Card payment option, the loading indicator is showed, but the form never loads!...

Casual Listener

Country: Brasil Device: Desktop computer Operating System: Windows 10 Pro 21H2   Im trying to subscribe to the monthly plan "Premium Individual", but when i select the Credit Card payment op...

Bittencourt

Spotify Star

922 Views

8 replies

0 likes

Credit Card
Subscription Credit Card payment problem
Subscription Issue
subscription payment
  • 922 Views
  • 8 replies
  • 0 likes

Superuser Contribution Hace 5 días pagué Spotify premium con mi tarjeta pero me aparece impago

Pagué Spotify premium con mi tarjeta de débito Prex hace 5 días el importe se débito pero me sigue saliendo la notificando de cuenta impaga, ¿me pueden solucionar el problema?

Visitor

Pagué Spotify premium con mi tarjeta de débito Prex hace 5 días el importe se débito pero me sigue saliendo la notificando de cuenta impaga, ¿me pueden solucionar el problema?

Lyubka

Moderator

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿por que me cobra de mas?

El detalle del recibo de Spotify es menor que lo que se me cobra en la tarjeta! hace meses que estoy pagando casi el doble

Visitor

El detalle del recibo de Spotify es menor que lo que se me cobra en la tarjeta! hace meses que estoy pagando casi el doble

MihailY

Moderator

630 Views

1 replies

1 likes

  • 630 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do I identify who has a Spotify account on the company credit card?

My Company has a company credit card and I realised today that the card has charges for 2 Spotify Memberships going through every month. Can anyone advise how I can identify who has been using the card for this? If not, is there a way to cancel this ...

Visitor

My Company has a company credit card and I realised today that the card has charges for 2 Spotify Memberships going through every month. Can anyone advise how I can identify who has been using the c...

Lyubka

Moderator

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Parallel streams on Alexa devices

Hi, what subscription do I need to listen to different music on different Alexa devices in different rooms? (i e. Wife is listening in the kitchen, daughter is listening in her room and me listens to music in the living room) I have some Alexa device...

Casual Listener

Hi,   what subscription do I need to listen to different music on different Alexa devices in different rooms? (i e. Wife is listening in the kitchen, daughter is listening in her room and me l...

Lyubka

Moderator

696 Views

3 replies

0 likes

  • 696 Views
  • 3 replies
  • 0 likes

Superuser Contribution my digital gift card isn't being recognised

I have a digital gift of 12 months premium via PayPal. The claim button links to error page and PayPal say to contact you

Visitor

I have a digital gift of 12 months premium via PayPal. The claim button links to error page and PayPal say to contact you

MihailY

Moderator

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se produjo un error con el pago. Intentalo de nuevo, usá otra tarjeta o pro

Se produjo un error con el pago. Intentalo de nuevo, usá otra tarjeta o probá con otro método de pago.

Newbie

Se produjo un error con el pago. Intentalo de nuevo, usá otra tarjeta o probá con otro método de pago.

MihailY

Moderator

835 Views

1 replies

0 likes

  • 835 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change from "Spotify Premium with Hulu" to "Spotify Premium Duo" with Hulu?

Can I change from "Spotify Premium with Hulu" to "Spotify Premium Duo" and retain my Hulu account as part of my Spotify account? Will I have to get a separate Hulu account now?

Newbie

Can I change from "Spotify Premium with Hulu" to "Spotify Premium Duo" and retain my Hulu account as part of my Spotify account? Will I have to get a separate Hulu account now?

rabbb

Newbie

1756 Views

4 replies

0 likes

  • 1756 Views
  • 4 replies
  • 0 likes

Subscription is missing

I signed up for 3 months about a week ago. everything worked fine, but now I noticed that the subscription was gone. according to the payment history, the payment is displayed, there is a letter with a successful payment in the mail. there are no oth...

Visitor

I signed up for 3 months about a week ago. everything worked fine, but now I noticed that the subscription was gone. according to the payment history, the payment is displayed, there is a letter with...

Jose_M

Spotify Star

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

My application for the Student Plan was aproved but it says im not elegible

My application for the Student Plan was aproved butwhen it try to subscribe it says "Sorry, you are not eligible for that plan. Here are some other ways to get". do i have to wait for the Family Premium subscription to end?

Casual Listener

My application for the Student Plan was aproved butwhen it try to subscribe it says "Sorry, you are not eligible for that plan. Here are some other ways to get". do i have to wait for the Family Prem...

Jose_M

Spotify Star

274 Views

1 replies

1 likes

  • 274 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify student annual premium plan not redirecting to GPay & sending a req

My spotify student annual premium plan is not redirecting to GPay and sending a payment request to my UPI ID. I am verified as a student till 2024. I even tried using another wifi/data network, another device and the incognito mode. If this continues...

Visitor

My spotify student annual premium plan is not redirecting to GPay and sending a payment request to my UPI ID. I am verified as a student till 2024. I even tried using another wifi/data network, anoth...

OscarDC

Moderator

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Cual seria el precio del plan individual?

Quisiera saber el precio actualizado del plan individual. Para comparar si es más bajo que el plan dúo. Gracias y espero una pronta respuesta

Visitor

Quisiera saber el precio actualizado del plan individual. Para comparar si es más bajo que el plan dúo. Gracias y espero una pronta respuesta

Jose_M

Spotify Star

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

3 months premium free with Samsung Z Fold 4

I bought Samsung Galaxy Z Fold 4 from Samsung.com. 3 months of Spotify Premiums is included with the order. However, in my Spotify app, I do not see any option to redeem this offer under the 'Premium' tab. I have never had a Spotify account before no...

Visitor

I bought Samsung Galaxy Z Fold 4 from Samsung.com. 3 months of Spotify Premiums is included with the order. However, in my Spotify app, I do not see any option to redeem this offer under the 'Premium...

Jose_M

Spotify Star

995 Views

3 replies

0 likes

  • 995 Views
  • 3 replies
  • 0 likes