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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 184055 Views
  • 116 replies
  • 12 likes
  • 184055 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 20880 Views
  • 28 replies
  • 4 likes
  • 20880 Views
  • 28 replies
  • 4 likes

Superuser Contribution 12 months plan At rs299 . What does this mean ?

I am recently being shown a plan of 299rs for which I'll get 12 months of premium individual. Just to get clear can i use Spotify on pc and all other devices.also is this plan stated above correct? Like do i really get 12 months premium at 299 ??

  • Visitor
  • I am recently being shown a plan of 299rs for which I'll get 12 months of premium individual. Just to get clear can i use Spotify on pc and all other devices.also is this plan stated above correct? L...
  • Dian
  • Spotify Legend
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account still playing ad

I have had a premium plan on my account for almost a year now and just had two ads come on the app in the player. And no, it was not playing from a podcast, the ads were their own, separate tracks. The whole reason I pay for a premium account is so I...

  • Visitor
  • I have had a premium plan on my account for almost a year now and just had two ads come on the app in the player. And no, it was not playing from a podcast, the ads were their own, separate tracks. T...
  • Dian
  • Spotify Legend
  • 563 Views
  • 1 replies
  • 0 likes
  • 563 Views
  • 1 replies
  • 0 likes

Superuser Contribution No he podido hacer el registro para una cuenta de estudiante me marca error

no me ha dejado poner mi cuenta en estudiante o renovarla por que ya la tenia pero se cancelo e intente reactivarla pero nunca me deja

  • Visitor
  • no me ha dejado poner mi cuenta en estudiante o renovarla por que ya la tenia pero se cancelo e intente reactivarla pero nunca me deja
  • Alex
  • Spotify Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

I upgraded to premium, but I still have ads during lullaby music!

I made a playlist of lullaby music while rocking the baby but the ads woke her up. I upgraded to premium because you advertised this wouldn’t happen!!! What’s going on!!

  • Visitor
  • I made a playlist of lullaby music while rocking the baby but the ads woke her up. I upgraded to premium because you advertised this wouldn’t happen!!! What’s going on!!
  • BabyEcho0_YT
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Compre el plan familiar y me dieron el plan individual

Compre el plan familiar pero recibi el individual y en la seccion de recibos sale mi pago de plan familiarI bought the family plan but I received the individual plan and in the receipt section my family plan payment appears

  • Visitor
  • Compre el plan familiar pero recibi el individual y en la seccion de recibos sale mi pago de plan familiar I bought the family plan but I received the individual plan and in the receipt section my...
  • Prague
  • Community Legend
  • 151 Views
  • 1 replies
  • 1 likes
  • 151 Views
  • 1 replies
  • 1 likes

Premium duo

PlanPremium Duo My Question or IssueMy Dad and me want to upgrade to premium Duo. He is concerned ,as he owns a free versions and I a premium version, that his playlist won’t be saved when he joins the Premium Duo option.

  • Visitor
  • Plan Premium Duo   My Question or Issue My Dad and me want to upgrade to premium Duo. He is concerned ,as he owns a free versions and I a premium version, that his playlist won’t be saved wh...
  • AdamDamon
  • Spotify Star
  • 1931 Views
  • 1 replies
  • 1 likes
  • 1931 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Premium subscription status if paid before current one expires

I am currently on Spotify premium individual plan in 12 months basis, this plan will expire in April 2023. Now recently Spotify is offering good deal on annual subscription, which is easy on my pockets. Since its 2 months before my plan expires, if I...

  • Visitor
  • I am currently on Spotify premium individual plan in 12 months basis, this plan will expire in April 2023. Now recently Spotify is offering good deal on annual subscription, which is easy on my poc...
  • Lyubka
  • Moderator
  • 1638 Views
  • 3 replies
  • 0 likes
  • 1638 Views
  • 3 replies
  • 0 likes

Cambio de plan Duo a Premium Familiar - Change from Duo plan to Premium Family

PlanDuo to Premium FamiliarCountryArgentina My Question or Issue Hola, actualmente tengo en plan DUO (aún me quedan 20 días de servicio), y hace unos días desde mi cuenta contraté el plan Premium Familiar y ya está pagado, y en los recibos de mi cuen...

  • Visitor
  • Plan Duo to Premium Familiar Country Argentina   My Question or Issue   Hola, actualmente tengo en plan DUO (aún me quedan 20 días de servicio), y hace unos días desde mi cuenta cont...
  • Edig-Crea
  • Newbie
  • 516 Views
  • 2 replies
  • 0 likes
  • 516 Views
  • 2 replies
  • 0 likes

Superuser Contribution tenho o premium e não consigo acessar

PlanFree/PremiumCountryBrasilDevice(Samsung Galaxy S9)Operating System(Android Pie) My Question or IssueContratei a assinatura premium, estão sendo debitadas as faturas no meu cartão de crédito, porém só consigo acessar como conta gratuita. Gostaria ...

  • Newbie
  • Plan Free/Premium Country Brasil Device (Samsung Galaxy S9) Operating System (Android Pie)   My Question or Issue Contratei a assinatura premium, estão sendo debitadas as faturas no me...
  • Vasil
  • Moderator
  • 399 Views
  • 3 replies
  • 1 likes
  • 399 Views
  • 3 replies
  • 1 likes

Add several gift card

I have several gift cards which I would like to "add up" on my payment plan. The first 2 worked, but I have 2 unusead that I would add to my payment plan.

  • Visitor
  • I have several gift cards which I would like to "add up" on my payment plan. The first 2 worked, but I have 2 unusead that I would add to my payment plan.
  • kaworu_bloodpaw
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

I want to listen to music but Spotify does not allow

How come am I not able to play this album on Spotify?https://open.spotify.com/album/1J8tUbV0jGYqiBHPCszVzhI thought I have premium subscription already but in the top bar there is "Get Premium" link. Did not find a way to contact support so this "Cha...

  • Casual Listener
  • How come am I not able to play this album on Spotify? https://open.spotify.com/album/1J8tUbV0jGYqiBHPCszVzh I thought I have premium subscription already but in the top bar there is "Get Premium" l...
  • kaworu_bloodpaw
  • Roadie
  • 238 Views
  • 3 replies
  • 0 likes
  • 238 Views
  • 3 replies
  • 0 likes

Spotify premium was for 300inr till 27th Feb. It's not available now. Why?

Spotify premium was on offer for 300inr till 27th Feb. But today it's not showing anymore. I wanted to change my plan today. But now I am unable

  • Visitor
  • Spotify premium was on offer for 300inr till 27th Feb. But today it's not showing anymore. I wanted to change my plan today. But now I am unable
  • Maxim
  • Spotify Star
  • 308 Views
  • 1 replies
  • 2 likes
  • 308 Views
  • 1 replies
  • 2 likes

No me notificaron cuando terminaba mi suscripcion.

PlanPremium?CountryArgentinaDevicePCOperating SystemWindows 10 My Question or IssueTuve un problema de comunicacion con Spotify, cuando contrate la suscripcion premium, aproveche una oferta de 3 meses gratis. Yo no recuerdo cuando la page pero fue un...

  • Newbie
  • Plan Premium? Country Argentina Device PC Operating System Windows 10   My Question or Issue Tuve un problema de comunicacion con Spotify, cuando contrate la suscripcion premium, aprov...
  • Luan
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hay un lapso de tiempo para pagar?

Tuve un problema con mi tarjeta, recién lo solucionarán el día martes y no tengo otra forma de pagar...mi suscripción se cancelará o me cortarán el servicio? O tengo un lapso de tiempo para pagar?

  • Newbie
  • Tuve un problema con mi tarjeta,  recién lo solucionarán el día martes y no tengo otra forma de pagar...mi suscripción se cancelará o me cortarán el servicio? O tengo un lapso de tiempo para pag...
  • AlejaR
  • Moderator
  • 19970 Views
  • 5 replies
  • 0 likes
  • 19970 Views
  • 5 replies
  • 0 likes

Superuser Contribution My plan changed from Premium Family to Premium Individual and I have no idea why

I subscribed to a Premium Family plan in October and it suddenly changed to Premium Individual in February without my request. Why? And why can't I get in touch with Spotify to solve this?

  • Visitor
  • I subscribed to a Premium Family plan in October and it suddenly changed to Premium Individual in February without my request. Why? And why can't I get in touch with Spotify to solve this?   &...
  • Dian
  • Spotify Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 Month Free Trial and still Charged

PlanFree/PremiumCountryUSADevice(iphone 12) My Question or IssueI am being charged before free 3 month trial is over and I would like to be reimbursed for the charge please.Looking forward to your response.

  • Visitor
  • Plan Free/Premium Country USA Device (iphone 12)   My Question or Issue I am being charged before free 3 month trial is over and I would like to be reimbursed for the charge please. ...
  • MihailY
  • Moderator
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card code is invalid

el codigo de regalo aparece invalido, pero ya esta activada supuestamente, pues me dieron un ticket de pago mod edit: The gift code appears invalid, but it is supposedly already activated, because they gave me a payment ticket

  • Visitor
  • el codigo de regalo aparece invalido, pero ya esta activada supuestamente, pues me dieron un ticket de pago   mod edit: The gift code appears invalid, but it is supposedly already activ...
  • Vasil
  • Moderator
  • 386 Views
  • 4 replies
  • 0 likes
  • 386 Views
  • 4 replies
  • 0 likes