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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14680 Views
  • 27 replies
  • 2 likes
  • 14680 Views
  • 27 replies
  • 2 likes

My premium is paused even though the Spotify duo is paid for

My brother changed our Spotify plans to Spotify duo and it works perfectly fine on my Chromebook I got premium on it and everything but for my phones it says premium paused, and the only way it will let me use it is if I click a Spotify link then I c...

  • Visitor
  • My brother changed our Spotify plans to Spotify duo and it works perfectly fine on my Chromebook I got premium on it and everything but for my phones it says premium paused, and the only way it will ...
  • Jose_M
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Free Account add Gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a 3 month Premium tial going and also received a gift card for Christmas. The followin...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Jose_M
  • Spotify Star
  • 619 Views
  • 1 replies
  • 0 likes
  • free trial
    Gift Card
    redeem
  • 619 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por qué no me dieron los 3 meses gratis en mi plan individual?

Accedí por primera vez a comprar premium individual donde la oferta era por 3 meses gratis pero me cobraron al instante

  • Visitor
  • Accedí por primera vez a comprar premium individual donde la oferta era por 3 meses gratis pero me cobraron al instante
  • Vasil
  • Moderator
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution Je n'arrive pas à m'abonner sur Spotify depuis longtemps.

Bonjour, depuis plus d'un mois que chaque jour j'essaie de m'abonner sur Spotify et je n'y arrive pas c'est GIGA chiant, j'espère au moins que je ne suis pas débitée, Trouvez moi une solution s'il vous plaît

  • Visitor
  • Bonjour, depuis plus d'un mois que chaque jour j'essaie de m'abonner sur Spotify et je n'y arrive pas c'est GIGA chiant, j'espère au moins que je ne suis pas débitée, Trouvez moi une solution s'il vo...
  • Elena
  • Moderator
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't accept visa gift card payment?

PlanFree/PremiumCountryNorth AmericaDeviceHP Laptop to ask, but I listen on a motorola phoneOperating SystemWindows 10 My Question or IssueThis is kind of confusing, so I feel like I need to explain a little.Every month, I use a different vanilla gif...

  • Casual Listener
  • Plan Free/Premium Country North America Device HP Laptop to ask, but I listen on a motorola phone Operating System Windows 10   My Question or Issue This is kind of confusing, so I fee...
  • Dian
  • Spotify Legend
  • 9935 Views
  • 12 replies
  • 1 likes
  • 9935 Views
  • 12 replies
  • 1 likes

I am constantly being charged for an account that was supposed to be free.

I check to see if I have any receipt for money taken, there is none. How are you talking funds with out a card on file

  • Visitor
  • I check to see if I have any receipt for money taken, there is none. How are you talking funds with out a card on file
  • Billy-J
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

spotify keeps giving me the free spotify but won't show my duo premium

i'm unable to access anything premium users can. like i cant pick my songs on my playlists, i cant skip, or pick songs. i've signed out and redownload but it's not fixing anything and my next payment isn't till january.

  • Visitor
  • i'm unable to access anything premium users can. like i cant pick my songs on my playlists, i cant skip, or pick songs. i've signed out and redownload but it's not fixing anything and my next payment...
  • Billy-J
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Возрат средства

Я сегодня отменил подписку Премиум и хочу возрат средства

  • Casual Listener
  • Я сегодня отменил подписку Премиум и хочу возрат средства
  • Billy-J
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

No customer service - unable to change country

I am unable to change my country from Austria to the USA and update my payment details. Whenever I try to update my subscription it fails. There is no customer support at all, which surprised me from a company like Spotify.

  • Visitor
  • I am unable to change my country from Austria to the USA and update my payment details. Whenever I try to update my subscription it fails. There is no customer support at all, which surprised me from...
  • Billy-J
  • Spotify Star
  • 136 Views
  • 1 replies
  • 1 likes
  • 136 Views
  • 1 replies
  • 1 likes

Solved!! I have 2 six month vouchers - and i put them both in now before I lose one?

I was given 2 x 6 month premium subscriptions for christmas - will i get 12 months if i enter both sets of details today. I'd probably lose a one if I wait 6months...

  • Visitor
  • I was given 2 x 6 month premium subscriptions for christmas - will i get 12 months if i enter both sets of details today. I'd probably lose a one if I wait 6months...
  • Billy-J
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

can i pay for spotify premium with a prepaid visa giftcard

it keeps on giving me an error message whnever i try to buy spotify premium with my visa giftcard.

  • Casual Listener
  • it keeps on giving me an error message whnever i try to buy spotify premium with my visa giftcard.
  • Billy-J
  • Spotify Star
  • 2069 Views
  • 1 replies
  • 1 likes
  • 2069 Views
  • 1 replies
  • 1 likes

Can’t upgrade to premium

I am trying to sign up for premium again and previously used a free trial. Spotify keeps showing the free trial which I can’t sign up for again and there is no option to just upgrade without the special trial offer! Arrrrgh!

  • Visitor
  • I am trying to sign up for premium again and previously used a free trial. Spotify keeps showing the free trial which I can’t sign up for again and there is no option to just upgrade without the spec...
  • Billy-J
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Списало средства за подписку, отменил сразу её. Возможно вернуть средства?

Списало средства за подписку, отменил сразу её. Возможно вернуть средства?

  • Newbie
  • Списало средства за подписку, отменил сразу её. Возможно вернуть средства?
  • Bohda
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

pagamento duplicado

eu havia cancelado o plano e veio me cobrando duas vezes, o plano de 19,90 e o familia

  • Visitor
  • eu havia cancelado o plano e veio me cobrando duas vezes, o plano de 19,90 e o familia
  • Bittencourt
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

I cancelled premium and I don’t have it currently but I was charged

I was charged for a month of premium by Spotify (I have proof) but I don’t have premium on my account and it has still taken the money out of my bank

  • Visitor
  • I was charged for a month of premium by Spotify (I have proof) but I don’t have premium on my account and it has still taken the money out of my bank
  • Bittencourt
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium duo- no access

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am not able to use Premium duo, paid by my husband. It shows free account only. How to acce...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am no...
  • Vasil
  • Moderator
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes