Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 91226 Views
- 56 replies
- 5 likes
- 91226 Views
- 56 replies
- 5 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 11458 Views
- 24 replies
- 2 likes
- 11458 Views
- 24 replies
- 2 likes
Superuser Contribution Charged foreign transaction fee?
Hello, can you please look into why I’m being charged $18.52 for my Spotify family subscription instead of the $17.99 advertised and signed up too? it appears a foreign fee is being charged. thanks
- Hello, can you please look into why I’m being charged $18.52 for my Spotify family subscription instead of the $17.99 advertised and signed up too? it appears a foreign fee is being...
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- Moderator
- 609 Views
- 3 replies
- 0 likes
- 609 Views
- 3 replies
- 0 likes
Superuser Contribution Impossible d'avoir accès au mix à plusieurs
Le mix à plusieurs n'existe pas du tout sur mon compte alors que la dernière mise à jour a été faite. Pourtant mes amis ont accès a ce mix depuis la dernière mise a jour
- Le mix à plusieurs n'existe pas du tout sur mon compte alors que la dernière mise à jour a été faite. Pourtant mes amis ont accès a ce mix depuis la dernière mise a jour
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- Moderator
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
Superuser Contribution Hey , it says I didn’t pay for my subscription yet , yet Spotify took10,99€
The money was taken last week and it’s still asking me to pay ? What’s the con / catch here ?
- The money was taken last week and it’s still asking me to pay ? What’s the con / catch here ?
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- Moderator
- 206 Views
- 1 replies
- 0 likes
- 206 Views
- 1 replies
- 0 likes
Superuser Contribution not cancelling my subsicribtion
My Question or Issuei cancelled my subsicribtion but it still charged me and renewed my subsicribtioni am still being charged after cancelling my subsicribtion
- My Question or Issue i cancelled my subsicribtion but it still charged me and renewed my subsicribtion i am still being charged after cancelling my subsicribtion
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- Spotify Star
- 181 Views
- 2 replies
- 0 likes
- 181 Views
- 2 replies
- 0 likes
Solved!! How can I leave Duo plan? Will Primary holder still have premium?
I, the subsidiary, planning to leave duo and get my own premium. If I cancel will both accounts be downgraded? Or just me? Will the Premium holder still have premium?
- I, the subsidiary, planning to leave duo and get my own premium. If I cancel will both accounts be downgraded? Or just me? Will the Premium holder still have premium?
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- Spotify Star
- 1086 Views
- 1 replies
- 0 likes
- 1086 Views
- 1 replies
- 0 likes
Hello! Seems like I've got some bug. My plan that I've used is not avaliabl
Can not get my individual plan. It writes that "I am not eligible" for that plan. Maybe the problem is the Spotify program in my car media?
- Can not get my individual plan. It writes that "I am not eligible" for that plan. Maybe the problem is the Spotify program in my car media?
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- Spotify Star
- 128 Views
- 1 replies
- 0 likes
- 128 Views
- 1 replies
- 0 likes
I refound my money , but i dont ricive it in my account.
Today i said to refound my 6beuro pack , and i didn t recive my money in my bank sccount.
- Today i said to refound my 6beuro pack , and i didn t recive my money in my bank sccount.
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- Spotify Star
- 107 Views
- 1 replies
- 0 likes
- 107 Views
- 1 replies
- 0 likes
Superuser Contribution No aceptan mi pago. Por que?
Intento de pagar premium y no me deja ni con mi tarjeta de Costa Rica ni Estados Unidos. Vivo en Costa Rica
- Intento de pagar premium y no me deja ni con mi tarjeta de Costa Rica ni Estados Unidos. Vivo en Costa Rica
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- Spotify Legend
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Superuser Contribution Porblemas con mi plan familiar
Tengo un problema con mi suscripción PLAN FAMILIAR, han eliminado a mi madre y a mi hemana, porque sus direcciones no coinciden. cosa que es imposible porque vivimos en el mismo lugar.Me gustaría como puedo solucionar esto. Vivimos en madrid
- Tengo un problema con mi suscripción PLAN FAMILIAR, han eliminado a mi madre y a mi hemana, porque sus direcciones no coinciden. cosa que es imposible porque vivimos en el mismo lugar. Me gustaría c...
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- Spotify Legend
- 1235 Views
- 5 replies
- 0 likes
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Plan Familiar PremiumPlan Premium Estándar
- 1235 Views
- 5 replies
- 0 likes
I canceled my premium subscription and still I am loosing ₹119 per month
Spotify is withdrawing ₹119 for the past 2 months from my bank account. I had cancelled the premium membership but still facing the issue. Even though the money has been withdrawn, spotify still gives me ads after songs. Please solve the issue as soo...
- Spotify is withdrawing ₹119 for the past 2 months from my bank account. I had cancelled the premium membership but still facing the issue. Even though the money has been withdrawn, spotify still give...
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- Spotify Star
- 222 Views
- 1 replies
- 0 likes
- 222 Views
- 1 replies
- 0 likes
Superuser Contribution Problem with Billing Email
PlanFamily/PremiumCountryBrazil My Question or IssueI am trying to deactivate my old email, so I'm transferring all my accounts to the new one. The thing is my Spotify account's email is already the new one, but I keep receiving my Spotify Receipts i...
- Plan Family/Premium Country Brazil My Question or Issue I am trying to deactivate my old email, so I'm transferring all my accounts to the new one. The thing is my Spotify account's emai...
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- Moderator
- 360 Views
- 2 replies
- 0 likes
- 360 Views
- 2 replies
- 0 likes
Superuser Contribution How many devices can i use spotify with one premium account on individual premium plan
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 16188 Views
- 4 replies
- 0 likes
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Number of devices on single premium account
- 16188 Views
- 4 replies
- 0 likes
Premium user being served ads - how to stop permanently?
I am on a premium plan and Spotify clearly sells me on NOT being served ads as part of my premium plan. I am constantly getting advertisements from Spotify in the form of "announcements" for album releases, Spotify original content, etc. I have not o...
- I am on a premium plan and Spotify clearly sells me on NOT being served ads as part of my premium plan. I am constantly getting advertisements from Spotify in the form of "announcements" for...
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- Spotify Star
- 226 Views
- 1 replies
- 0 likes
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announcementsmisleading advertisingPremium
- 226 Views
- 1 replies
- 0 likes
Superuser Contribution Can’t add people to duo plan
The duo plan requires you to live at the same address. The address searcher is too sensitive and even when entering the exact same address it won’t add my partner to the duo plan. Where is the customer service support?!?!
- The duo plan requires you to live at the same address. The address searcher is too sensitive and even when entering the exact same address it won’t add my partner to the duo plan. Where is the custom...
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- Moderator
- 209 Views
- 1 replies
- 0 likes
- 209 Views
- 1 replies
- 0 likes
Superuser Contribution Why am I not eligible for 3 month free offer?
Hi, im trying to submit my request for 3 months free due to the offer you have on BlueLight however it’s says I’m not eligible..?? Why would this be?
- Hi, im trying to submit my request for 3 months free due to the offer you have on BlueLight however it’s says I’m not eligible..?? Why would this be?
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- Moderator
- 1476 Views
- 1 replies
- 2 likes
- 1476 Views
- 1 replies
- 2 likes
Depending on Device I have Premium or not.
I've been a Spotify premium subscriber for four years. I just moved from Turkey to Germany. I switched my subscription to Germany and paid the new premium fee for Germany. I was instructed to log off accounts on all devices, which I did. On my laptop...
- I've been a Spotify premium subscriber for four years. I just moved from Turkey to Germany. I switched my subscription to Germany and paid the new premium fee for Germany. I was instructed to log off...
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- Spotify Star
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
I’ve been billed 5 times this month!!!
I live in Ecuador and have a premium account. The device I use is an IPhone X. This month I’ve been billed nine times for my premium account. I have no idea if you’re having issues because I see several messages on double billing or something, but 5 ...
- I live in Ecuador and have a premium account. The device I use is an IPhone X. This month I’ve been billed nine times for my premium account. I have no idea if you’re having issues becau...
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- Spotify Star
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Money deducted from bank account but no premium access given
PlanFree/PremiumCountryGermanyDevice(iMac 2020)Operating System(macOS) My Question or IssueWhile buying one year standard (not a student) access using Paypal I got the amount deducted from my bank account, but page on Spotify payment said the transac...
- Plan Free/Premium Country Germany Device (iMac 2020) Operating System (macOS) My Question or Issue While buying one year standard (not a student) access using Paypal I got the amount...
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- Moderator
- 307 Views
- 2 replies
- 0 likes
- 307 Views
- 2 replies
- 0 likes
Superuser Contribution Problema al pagar por cambio de país
He cambiado de país y quiero seguir con mi plan familiar, al intentar pagar pongo la opción actualizar mis datos y pongo el cambio de país, pero al hacerlo me manda por defecto a pagar el plan individual y no me deja seguir con mi plan familiar.
- He cambiado de país y quiero seguir con mi plan familiar, al intentar pagar pongo la opción actualizar mis datos y pongo el cambio de país, pero al hacerlo me manda por defecto a pagar el plan indivi...
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- Spotify Legend
- 144 Views
- 1 replies
- 0 likes
- 144 Views
- 1 replies
- 0 likes
From FREE to PREMIUM
Free - Canada - TCL PRO 20 Hi, I would like to subscribe to Premium (individual) but I CAN'T. On both the app and www.spotify.com. Every time I try, an orange window appear and it says " Sorry, you are not eligible for that plan. Here are some other ...
- Free - Canada - TCL PRO 20 Hi, I would like to subscribe to Premium (individual) but I CAN'T. On both the app and www.spotify.com. Every time I try, an orange window appear and ...
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- Spotify Star
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes