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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6108 Views
  • 23 replies
  • 2 likes
  • 6108 Views
  • 23 replies
  • 2 likes

Superuser Contribution How to start a group session in premium duo to listen together with our partner?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 9799 Views
  • 1 replies
  • 0 likes
  • 9799 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unknown payment

I was charged for a plan that I didn’t buy. Plan Free Country Colombia Device (iPhone XR Operating System (iOS 10, My Question or Issue This is the message I got form my bank: Acabas de realizar una compra el 14/12/2021 a las 21:10 con tu tarjeta de ...

  • Newbie
  • I was charged for a plan that I didn’t buy.  Plan Free  Country Colombia    Device (iPhone XR  Operating System (iOS 10,   My Question or Issue Thi...
  • Alex
  • Spotify Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu not activating for spotify student

I have the premium student plan which comes with showtime and hulu. Showtime activated just fine. Hulu shows my account is connected but it is not letting me access the site. It just offers plans to purchase even though I'm supposedly connected.

  • Newbie
  • I have the premium student plan which comes with showtime and hulu. Showtime activated just fine. Hulu shows my account is connected but it is not letting me access the site. It just offers plans to ...
  • CarlosE
  • Moderator
  • 711 Views
  • 9 replies
  • 0 likes
  • 711 Views
  • 9 replies
  • 0 likes

Superuser Contribution Wife Suddenly Deleted from Duo

PlanPremium DuoCountryUnited States My Question or IssueMy wife and I have been subscribed to the duo account for over a year now, and I have it set to automatically pay. I confirmed my payment went through last week for this month, but she reports t...

  • Newbie
  • Plan Premium Duo Country United States   My Question or Issue My wife and I have been subscribed to the duo account for over a year now, and I have it set to automatically pay. I confirmed...
  • CarlosE
  • Moderator
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

Superuser Contribution złe konto i subskrybcja

CountryPoland DeviceSamsung Galaxy s10 plus My ProblemKiedy chciałem skorzystać z Darmowego Okresu Próbnego logując się do aplikacji na telefonie przypadkiem skorzystałem z opcji One Step Login i użyłem innego konta niż mam teraz. Do konta nie mam do...

  • Newbie
  • Country Poland   Device Samsung Galaxy s10 plus   My Problem Kiedy chciałem skorzystać z Darmowego Okresu Próbnego logując się do aplikacji na telefonie przypadkiem skorzystałem z op...
  • Elena
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment Required... Less Then 30 Days Since Last Payment

Hello everyone, I need help. On November 23, 2021, my payment failed and I had to update card number. I had accidentally switched my plan from family to premium. During this time, my card was charged $10.49 (premium plan) CAD for 30 days. I had chang...

  • Newbie
  •   Hello everyone,    I need help. On November 23, 2021, my payment failed and I had to update card number. I had accidentally switched my plan from family to premium. During this ti...
  • Mario
  • Spotify Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does $99 gift card cover a year?

PlanPremium My Question or IssueI'm interested in paying for Spotify for a year and I've seen $99 12-month gift cards available online. Given that the monthly subscription is $9.99, I'm wondering if the gift card actually gives a year of service or b...

  • Newbie
  •   Plan Premium   My Question or Issue I'm interested in paying for Spotify for a year and I've seen $99 12-month gift cards available online. Given that the monthly subscription is $9....
  • MafeG
  • Spotify Legend
  • 1126 Views
  • 1 replies
  • 0 likes
  • 1126 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Does the free 3 months of premium work with premium codes?

PlanFreeCountryUnited StatesDeviceASUS Zenbook 14Operating SystemWindows 10 My Question or IssueCurrently, as you all know, there is a deal of when you have your first purchase of premium, you get 3 months free. I am planning to buy a premium code at...

  • Regular
  • Plan Free Country United States Device ASUS Zenbook 14 Operating System Windows 10   My Question or Issue Currently, as you all know, there is a deal of when you have your first purcha...
  • Kiril
  • Moderator
  • 5080 Views
  • 6 replies
  • 0 likes
  • Premium
  • 5080 Views
  • 6 replies
  • 0 likes

Superuser Contribution Ads during podcasts

PlanPremium IssueI get Spotify ads during podcasts even though I have premium. When is this bug going to get fixed?

  • Regular
  • Plan Premium   Issue I get Spotify ads during podcasts even though I have premium. When is this bug going to get fixed?
  • wowwwitserin
  • Casual Listener
  • 452 Views
  • 2 replies
  • 0 likes
  • podcast ads
    Premium
  • 452 Views
  • 2 replies
  • 0 likes

Superuser Contribution All playlists greyed out

PlanPremiumCountryiPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAnyone having issues with playlists being greyed out? All mine are like that on mobile app?

  • Regular
  •   Plan Premium Country iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Anyone having issues with playlists being greyed out? All mine ...
  • Alex
  • Spotify Legend
  • 779 Views
  • 10 replies
  • 0 likes
  • 779 Views
  • 10 replies
  • 0 likes

Superuser Contribution Cannot get someone in my Duo plan

PlanPremium (Duo)CountryUK DeviceMultiple devices (Macbook, Samsung, Google Pixel) My Question or IssueHello, I'm trying to add my partner to my Premium Duo.On my side, it's already showing as Premium Duo subscription.However, when she tries to accep...

  • Newbie
  •   Plan Premium (Duo) Country UK   Device Multiple devices (Macbook, Samsung, Google Pixel)   My Question or Issue Hello, I'm trying to add my partner to my Premium Duo. On m...
  • Alex
  • Spotify Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Duo plan - mirror content?

We finally upgraded to a Duo plan so my wife and I can use Spotify at the same time. We've used one account for years, and all of our content is on my account. We assumed that when we added Duo and she signed up and joined the account, she'd be able ...

  • Newbie
  • We finally upgraded to a Duo plan so my wife and I can use Spotify at the same time. We've used one account for years, and all of our content is on my account.    We assumed that when we ...
  • Bittencourt
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

CANCELLING MY CARD ON ANOTHER ACCOUNT (NOT MINE ACCOUNT)

Some time ago (don't remember exactly when, maybe 3 months ago) I borrow to my cousin my card data so she could buy Premium. I don't have any receipt on my mail of that buy, how can I cancel it? Also, how can I know how many accounts I have linked to...

  • Casual Listener
  • Some time ago (don't remember exactly when, maybe 3 months ago) I borrow to my cousin my card data so she could buy Premium. I don't have any receipt on my mail of that buy, how can I cancel it? &nb...
  • nicoloma99
  • Casual Listener
  • 229 Views
  • 1 replies
  • 1 likes
  • 229 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Premium promotion dont apply / bad practice

PlanFree -> Premium - > FreeCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI decided to buy premium due to the engagement promotion [ Miss Premium? Get 3 months for $9.99 ] email. I went and pay for the premium and during this proce...

  • Casual Listener
  • Plan Free -> Premium - > Free Country USA Device PC Operating System Windows 10   My Question or Issue I decided to buy premium due to the engagement promotion [ Miss Premium? Ge...
  • Alex
  • Spotify Legend
  • 519 Views
  • 4 replies
  • 0 likes
  • 519 Views
  • 4 replies
  • 0 likes

Spotify Premium Gift Card

Greetings, I purchased a Spotify Premium Gift Card today. And removed the sticker to redeem the voucher pin, only to notice that the sticker had removed part of the voucher pin. What now?!

  • Newbie
  • Greetings, I purchased a Spotify Premium Gift Card today. And removed the sticker to redeem the voucher pin, only to notice that the sticker had removed part of the voucher pin. What now?! &nb...
  • AdamDam
  • Spotify Star
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change my payment method & about to lose premium because of it.

Good day, I can't switch my payment method from Vodacom Billing to Card Payment.I used to be on a Solo Premium account, paid through card, I wanted to switch to a duo account, but was unable to use my card, it just gave me the Vodacom Billing option,...

  • Casual Listener
  • Good day,   I can't switch my payment method from Vodacom Billing to Card Payment. I used to be on a Solo Premium account, paid through card, I wanted to switch to a duo account, but was unab...
  • Alex
  • Spotify Legend
  • 532 Views
  • 3 replies
  • 1 likes
  • 532 Views
  • 3 replies
  • 1 likes

Spotify premium account off-line mode does not work iphone

PremiumCountry FranceDevice(iPhone 10)Operating System(iOS 10, .) My Question or Issue The off-line mode does not work on spotify. All songs and palylist are marked as downloaded however, while trying to play them, I get a "you need to go on-line mes...

  • Regular
  • Premium Country France Device (iPhone 10) Operating System (iOS 10, .)   My Question or Issue  The off-line mode does not work on spotify. All songs and palylist are marked as downl...
  • username12342
  • Regular
  • 303 Views
  • 2 replies
  • 0 likes
  • Premium
  • 303 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Student with hulu and showtime not working

PlanPremium student with Hulu and showtimeCountryUSAMy Question or IssueI have the premium student account with Hulu and showtime bundle. When I first got it and activated the accounts they worked fine. I recently tried to go on both Hulu and showtim...

  • Newbie
  •   Plan Premium student with Hulu and showtime Country USA My Question or Issue I have the premium student account with Hulu and showtime bundle. When I first got it and activated the accou...
  • Jeremy
  • Spotify Legend
  • 553 Views
  • 1 replies
  • 0 likes
  • 553 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Connect] Duo: Two seperate accounts vs one account with two users.

Wife and I are new to Spotify and we love it. Upgrading to Duo so that we can use Spotify in different locations simultaneously. Spotify on Roku from our TV or Amazon Echo devices or CarPlay in our autos are additional complications. Wife is very hap...

  • Visitor
  • Wife and I are new to Spotify and we love it.  Upgrading to Duo so that we can use Spotify in different locations simultaneously.  Spotify on Roku from our TV or Amazon Echo devices or CarP...
  • CarlosE
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • Connect
    iOS
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant pay with mobile

PlanFree/PremiumCountryturkeyDevice(iPhone 8plus)Operating System(Windows 10,etc.) My Question or Issuewhen im trying the pay with mobile it says you arent able to pay with this does my acc flagged i changed my operator and trying to buy with mobile

  • Casual Listener
  • Plan Free/Premium Country turkey Device (iPhone 8plus) Operating System (Windows 10,etc.)   My Question or Issue when im trying the pay with mobile it says you arent able to pay with t...
  • Elena
  • Moderator
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes