Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 166665 Views
- 110 replies
- 12 likes
- 166665 Views
- 110 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 18594 Views
- 27 replies
- 4 likes
- 18594 Views
- 27 replies
- 4 likes
Mudança de plano
Meu plano mudou sem meu consentimento.
- Meu plano mudou sem meu consentimento.
-
-
- Spotify Star
- 138 Views
- 1 replies
- 0 likes
- 138 Views
- 1 replies
- 0 likes
Hello, can you help me? Spotify take money on my card for premium two time
Hello, can you help me? Spotify take money on my card for premium two times, Ferbruary,2 and Ferbuary,6 2023 years. Why took 2 times money?
- Hello, can you help me? Spotify take money on my card for premium two times, Ferbruary,2 and Ferbuary,6 2023 years. Why took 2 times money?
-
-
- Spotify Star
- 295 Views
- 1 replies
- 0 likes
- 295 Views
- 1 replies
- 0 likes
Superuser Contribution Im being charged twice monthly for my aubscription
Hi I subscribed long time ago for an individual plan and then I upgraded to family sharing plan with the same account but you guys charge me twice each month for two or three months now for both individual and family plan can you please refund me for...
- Hi I subscribed long time ago for an individual plan and then I upgraded to family sharing plan with the same account but you guys charge me twice each month for two or three months now for both indi...
-
-
- Moderator
- 273 Views
- 3 replies
- 0 likes
- 273 Views
- 3 replies
- 0 likes
My card doesnt work
I accidentally used a 30 dollar gift card while not logged into a account and now the card doesnt work.
- I accidentally used a 30 dollar gift card while not logged into a account and now the card doesnt work.
-
-
- Spotify Star
- 214 Views
- 1 replies
- 0 likes
- 214 Views
- 1 replies
- 0 likes
Premium Duo
Hello! I have a premium Duo account for me and my boyfriend. He didn't have the lyrics of the songs so he updated the application. After the update he loged out and now he cannot log in again even though he uses the right Password and email. Any idea...
- Hello! I have a premium Duo account for me and my boyfriend. He didn't have the lyrics of the songs so he updated the application. After the update he loged out and now he cannot log in again even th...
-
-
- Spotify Star
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Keep songs upgrading the account
Hi everyone!i’m about to upgrade my account into Spotify premium but i’m worried I’m gonna lose all my songs. I did’t save them in a playlist I just added them in my library.Will I lose everything if I’m going to upgrade the account?
- Hi everyone! i’m about to upgrade my account into Spotify premium but i’m worried I’m gonna lose all my songs. I did’t save them in a playlist I just added them in my library. Will I lose everythin...
-
-
- Visitor
- 270 Views
- 2 replies
- 0 likes
- 270 Views
- 2 replies
- 0 likes
Superuser Contribution PREMIUM ON SITE NOT ON PHONE
1 Mon PREMIUM GC loads site PREMIUM but on phone as Free why? How do I fix?Thank You for any suggestions you might have!
- 🔥 1 Mon PREMIUM GC loads site PREMIUM but on phone as Free why? How do I fix?Thank You for any suggestions you might have! 🔥
-
-
- Spotify Legend
- 244 Views
- 1 replies
- 0 likes
- 244 Views
- 1 replies
- 0 likes
Superuser Contribution 12 months/99 euros not accepted
Planchanging fomr Free to PremiumCountryItaly My Question or IssueI asked if, using 3 different gift cards (60, 30 and 10 euros, for a total of 100 euros), I could redeem the Induviual Plan 12 months/99 euros and I was told yes, I could do that (Geor...
- Plan changing fomr Free to Premium Country Italy My Question or Issue I asked if, using 3 different gift cards (60, 30 and 10 euros, for a total of 100 euros), I could redeem the Induviu...
-
-
- Spotify Legend
- 673 Views
- 1 replies
- 0 likes
- 673 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify Premium Subscriptions Different on Phone / Laptop
My phone says that I have a premium individual subscription but when I login on my laptop it says that I have a premium + hulu subscription. I am using the same exact login information so I am not sure why it says a different plan on different device...
- My phone says that I have a premium individual subscription but when I login on my laptop it says that I have a premium + hulu subscription. I am using the same exact login information so I am not su...
-
-
- Moderator
- 320 Views
- 1 replies
- 0 likes
- 320 Views
- 1 replies
- 0 likes
Superuser Contribution Hace 5 días pagué Spotify premium con mi tarjeta pero me aparece impago
Pagué Spotify premium con mi tarjeta de débito Prex hace 5 días el importe se débito pero me sigue saliendo la notificando de cuenta impaga, ¿me pueden solucionar el problema?
- Pagué Spotify premium con mi tarjeta de débito Prex hace 5 días el importe se débito pero me sigue saliendo la notificando de cuenta impaga, ¿me pueden solucionar el problema?
-
-
- Moderator
- 266 Views
- 1 replies
- 0 likes
- 266 Views
- 1 replies
- 0 likes
Superuser Contribution ¿por que me cobra de mas?
El detalle del recibo de Spotify es menor que lo que se me cobra en la tarjeta! hace meses que estoy pagando casi el doble
- El detalle del recibo de Spotify es menor que lo que se me cobra en la tarjeta! hace meses que estoy pagando casi el doble
-
-
- Moderator
- 573 Views
- 1 replies
- 1 likes
- 573 Views
- 1 replies
- 1 likes
Superuser Contribution How do I identify who has a Spotify account on the company credit card?
My Company has a company credit card and I realised today that the card has charges for 2 Spotify Memberships going through every month. Can anyone advise how I can identify who has been using the card for this? If not, is there a way to cancel this ...
- My Company has a company credit card and I realised today that the card has charges for 2 Spotify Memberships going through every month. Can anyone advise how I can identify who has been using the c...
-
-
- Moderator
- 309 Views
- 1 replies
- 0 likes
- 309 Views
- 1 replies
- 0 likes
Superuser Contribution Ive been charged 18.31 dollars each month instead of 12.99
As the question says, ive been charged 5,32 dollars more than what i was offered in the plan. How does that work?
- As the question says, ive been charged 5,32 dollars more than what i was offered in the plan. How does that work?
-
-
- Moderator
- 265 Views
- 1 replies
- 0 likes
- 265 Views
- 1 replies
- 0 likes
Re: Error al agregar a miembro a plan familiar
no me deja acceder al plan familiar, todos mis hermanos ya pudieron pero a mi me sale que no puedo unirme a ese plan, que solo puedo unirte al plan Premium de otra persona solo una vez cada 12 meses. Pero no tengo ningún otro plan ni nada de eso.
- no me deja acceder al plan familiar, todos mis hermanos ya pudieron pero a mi me sale que no puedo unirme a ese plan, que solo puedo unirte al plan Premium de otra persona solo una vez cada...
-
-
- Moderator
- 363 Views
- 1 replies
- 0 likes
- 363 Views
- 1 replies
- 0 likes
Superuser Contribution Parallel streams on Alexa devices
Hi, what subscription do I need to listen to different music on different Alexa devices in different rooms? (i e. Wife is listening in the kitchen, daughter is listening in her room and me listens to music in the living room) I have some Alexa device...
- Hi, what subscription do I need to listen to different music on different Alexa devices in different rooms? (i e. Wife is listening in the kitchen, daughter is listening in her room and me l...
-
-
- Moderator
- 534 Views
- 3 replies
- 0 likes
- 534 Views
- 3 replies
- 0 likes
I have a problem with joining a subscription
Can someone help me? I had Spotify Duo subscription and wanted to change to Family, recieve the invitation but it appears "It ocurred an Error, try later" . I put the same address as the owner and everything but still not working.
- Can someone help me? I had Spotify Duo subscription and wanted to change to Family, recieve the invitation but it appears "It ocurred an Error, try later" . I put the same address as the owner a...
-
-
- Spotify Star
- 228 Views
- 1 replies
- 0 likes
- 228 Views
- 1 replies
- 0 likes
just bought spotify premium want to change plan
hello spotify, I just bought a plan of spotify but mistakenly i bought for individual account can you please help me to upgrade it for duo? ThanksNew User.
- hello spotify, I just bought a plan of spotify but mistakenly i bought for individual account can you please help me to upgrade it for duo? Thanks New User.
-
-
- Spotify Star
- 409 Views
- 1 replies
- 0 likes
- 409 Views
- 1 replies
- 0 likes
Superuser Contribution my digital gift card isn't being recognised
I have a digital gift of 12 months premium via PayPal. The claim button links to error page and PayPal say to contact you
- I have a digital gift of 12 months premium via PayPal. The claim button links to error page and PayPal say to contact you
-
-
- Moderator
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
Superuser Contribution Se produjo un error con el pago. Intentalo de nuevo, usá otra tarjeta o pro
Se produjo un error con el pago. Intentalo de nuevo, usá otra tarjeta o probá con otro método de pago.
- Se produjo un error con el pago. Intentalo de nuevo, usá otra tarjeta o probá con otro método de pago.
-
-
- Moderator
- 722 Views
- 1 replies
- 0 likes
- 722 Views
- 1 replies
- 0 likes
Superuser Contribution Cambio de fecha de facturación
Necesito ayuda, deje de pagar premium y me espere 15 días, ya despues de eso pague nuevamente, cuando mire las facturas estavan correctas, mire que la menbrecia se me vencia el 19 de abril, pero de echo se me acaba de vencer antes con el día de la fe...
- Necesito ayuda, deje de pagar premium y me espere 15 días, ya despues de eso pague nuevamente, cuando mire las facturas estavan correctas, mire que la menbrecia se me vencia el 19 de abril, pero de e...
-
-
- Moderator
- 3038 Views
- 5 replies
- 0 likes
- 3038 Views
- 5 replies
- 0 likes