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Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • AlejaR
  • Moderator
  • 12873 Views
  • 6 replies
  • 0 likes
  • 12873 Views
  • 6 replies
  • 0 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1262 Views
  • 19 replies
  • 1 likes
  • 1262 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47178 Views
  • 20 replies
  • 3 likes
  • 47178 Views
  • 20 replies
  • 3 likes

Solved!! Duo Premium website

PlanFreeCountryMalaysia Device(Samsung Galaxy Note 9, Windows PC)Operating System(Android 10, Windows 10) My Question or IssueI have a problem for the payment method https://www.spotify.com/my-en/purchase/offer/duo/?country=MY it bring me to mobile p...

  • Regular
  • Plan Free Country Malaysia   Device (Samsung Galaxy Note 9, Windows PC) Operating System (Android 10, Windows 10)   My Question or Issue I have a problem for the payment met...
  • Billy-J
  • Spotify Star
  • 669 Views
  • 7 replies
  • 0 likes
  • 669 Views
  • 7 replies
  • 0 likes

Wrong website

The duo premium card payment is wrong for the malaysia..this one https://www.spotify.com/my-en/purchase/offer/duo/?country=MYit will bring u to spotify mobile payment not the card paymentbut my friend with the free 1 month trial can pay using card fo...

  • Regular
  • The duo premium card payment is wrong for the malaysia.. this one https://www.spotify.com/my-en/purchase/offer/duo/?country=MY it will bring u to spotify mobile payment not the card payment b...
  • Billy-J
  • Spotify Star
  • 318 Views
  • 1 replies
  • 1 likes
  • Premium
  • 318 Views
  • 1 replies
  • 1 likes

How do I "upgrade" from Premium to Premium Duo?

PlanPremiumCountryCHMy Question or IssueI want to switch from Premium to Premium Duo if Premium has already been prepaid for a whole year (in this case: until May 2021)?If I choose to switch from Premium to Premium Duo, I get a notification that I'll...

  • Visitor
  • Plan Premium Country CH My Question or Issue I want to switch from Premium to Premium Duo if Premium has already been prepaid for a whole year (in this case: until May 2021)? If I choose to swi...
  • Billy-J
  • Spotify Star
  • 2006 Views
  • 1 replies
  • 0 likes
  • Account
  • 2006 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Subscription] Öğrenci olduğumu onaylattım ama benden normal premium ücreti aldı

SPOTİFY üyeliğim Eylül öğrenci olduğumu tekrardan doğrulamam dedi. Ben de öğrenci hala olduğumu ispatladım ve öğrenci hesabımın devam ettiği planı gördüm. Fakat fatura kesim zamanı benden normal plan ücreti alındı. Ben de bugün öğrenci hesabımı kapat...

  • Visitor
  • SPOTİFY üyeliğim Eylül öğrenci olduğumu tekrardan doğrulamam dedi. Ben de öğrenci hala olduğumu ispatladım ve öğrenci hesabımın devam ettiği planı gördüm. Fakat fatura kesim zamanı benden normal plan...
  • Xenia
  • Moderator
  • 460 Views
  • 2 replies
  • 0 likes
  • Mobile
    Subscription
  • 460 Views
  • 2 replies
  • 0 likes

Solved!! PREMIUM DUO WEBSITE BUG PAYMENT

PlanPremium Duo Wanna-BeCountryMalaysia DeviceMultiple devices My Question or Issue Greetings Spotify, our beloved digital music streaming service. We have been using Spotify for a long period of time. It is about time we upgrade ourselves with Premi...

  • Visitor
  • Plan Premium Duo Wanna-Be Country Malaysia  Device Multiple devices   My Question or Issue   Greetings Spotify, our beloved digital music streaming service.   We h...
  • Billy-J
  • Spotify Star
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Will my Hulu access end once my Student deal ends? (I will begin paying for reg. Premium Jan 2020))

Plan: Premium for Student -> PremiumCountry: USA My Question or Issue: Will I still have Hulu access once my Spotify Student deal ends in Jan 2020? I am no longer a student, but will be paying the regular Premium fee from that point onwards.

  • Casual Listener
  • Plan: Premium for Student -> Premium Country: USA   My Question or Issue:   Will I still have Hulu access once my Spotify Student deal ends in Jan 2020? I am no longer a studen...
  • Jeremy
  • Spotify
  • 7886 Views
  • 5 replies
  • 0 likes
  • 7886 Views
  • 5 replies
  • 0 likes

Superuser Contribution Subscription with telco payment only without credit card payment option

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewanted to subscribe to Family plan with credit card. but only telco payment option is availab...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue wanted ...
  • Ver
  • Spotify Legend
  • 462 Views
  • 1 replies
  • 2 likes
  • 462 Views
  • 1 replies
  • 2 likes

Changing my Sprint Plan that does not include Spotify

I have had Spotify Premium through Sprint since 2015. I am changing my plan with Sprint/T-mobile but it does not include Spotify. Sprint is pushing a different service, that I do not want. Will my Spotify account be cancelled? Can I keep my same Spot...

  • Newbie
  • I have had Spotify Premium through Sprint since 2015.   I am changing my plan with Sprint/T-mobile but it does not include Spotify.    Sprint is pushing a different service, that ...
  • Billy-J
  • Spotify Star
  • 497 Views
  • 1 replies
  • 0 likes
  • Sprint
  • 497 Views
  • 1 replies
  • 0 likes

Can I get refund?

PlanPremiumCountryCzech RepublicDeviceMore different devicesOperating SystemAndroid and Windows 10 My Question or IssueHello, I have an issue.I have written it before, but it shows me Error, so I don´t know if my question is here or not. Anyway... I ...

  • Visitor
  • Plan Premium Country Czech Republic Device More different devices Operating System Android and Windows 10   My Question or Issue Hello, I have an issue. I have written it before, but ...
  • Jose_M
  • Spotify Star
  • 1231 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1231 Views
  • 1 replies
  • 0 likes

Visa payment error

PlanPremiumCountryRussiaDevicePC, xiaomi mi 9tOperating SystemWindows 10,android My Question or IssueGood afternoon, I have a problem, I cannot update my payment card. When I enter all the data and the code from the mobile phone confirming the paymen...

  • Casual Listener
  •   Plan Premium Country Russia Device PC, xiaomi mi 9t Operating System Windows 10,android   My Question or Issue Good afternoon, I have a problem, I cannot update my payment card...
  • Maxim
  • Spotify Star
  • 468 Views
  • 3 replies
  • 0 likes
  • 468 Views
  • 3 replies
  • 0 likes

No puedo actualizar el método de pago

Hace unos días empezó diciéndome la aplicación que el pago no había sigo registrado, por lo que la función premium continuaría por unos días hasta que si no se podía volver a cobrar me sacarían esta. Entonces intenté actualizar el medio de pago con o...

  • Casual Listener
  • Hace unos días empezó diciéndome la aplicación que el pago no había sigo registrado, por lo que la función premium continuaría por unos días hasta que si no se podía volver a cobrar me sacarían esta....
  • Luan
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Birden fazla ödeme alınması

Merhaba. Öğrenci aboneliği için hesap açtım ve kart numaramı girdim. Bu kampanya çerçevesinde ilk 3 ay ücretsiz kullanacaktım ve sonrasındaki ücretlendirme 8,99 TL olarak devam edecekti. İlk ayın ücreti alındı ama hemen sonra ücret geri düştü banka h...

  • Visitor
  • Merhaba.  Öğrenci aboneliği için hesap açtım ve kart numaramı girdim. Bu kampanya çerçevesinde ilk 3 ay ücretsiz kullanacaktım ve sonrasındaki ücretlendirme 8,99 TL olarak devam edecekti. İlk a...
  • Luan
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change payment card

PlanPremiumCountryIsraelDevicePCOperating SystemWindows 10 My Question or IssueHi,I want to change my payment card (from visa to visa, different card).I get an error when I try.- My card has NOT expired or been canceled.- I DO have sufficient funds.-...

  • Casual Listener
  • Plan Premium Country Israel Device PC Operating System Windows 10   My Question or Issue Hi, I want to change my payment card (from visa to visa, different card). I get an error when...
  • Mario
  • Spotify Legend
  • 953 Views
  • 4 replies
  • 0 likes
  • Payment
    Subscription
  • 953 Views
  • 4 replies
  • 0 likes

Gift Card Won’t Activate

CountryCanada My Question or IssueI’ve been trying to activate a 6 month gift card my sister had bought for me in August, but every time I try to enter the code in, it gives me the message of, “Something went wrong. Please try again or go to our supp...

  • Casual Listener
  • Country Canada   My Question or Issue I’ve been trying to activate a 6 month gift card my sister had bought for me in August, but every time I try to enter the code in, it gives me the messa...
  • Billy-J
  • Spotify Star
  • 897 Views
  • 3 replies
  • 0 likes
  • 897 Views
  • 3 replies
  • 0 likes

Superuser Contribution Missed a payment due to insufficient funds - update payment details?

I've been using Spotify Premium for a number of years now. A few days ago, Spotify tried to take the fee (via PayPal) out of my account as usual but, due to another large bill that came out the previous day, there weren't sufficient funds in the acco...

  • Newbie
  • I've been using Spotify Premium for a number of years now.  A few days ago, Spotify tried to take the fee (via PayPal) out of my account as usual but, due to another large bill that came out the...
  • Xenia
  • Moderator
  • 36876 Views
  • 5 replies
  • 1 likes
  • 36876 Views
  • 5 replies
  • 1 likes

Not able to subscribe

Hi,ive been trying to subscribe the student yearly plan. However, i am not able to make the payment. It says my card does not allow monthly subscription but I have subscribed to other platforms as well and it works fine. Can you please do something a...

  • Visitor
  • Hi, ive been trying to subscribe the student yearly plan.  However, i am not able to make the payment. It says my card does not allow monthly subscription but I have subscribed to other platfo...
  • MauriceMV
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Spotify charged me twice this month?

PlanPremiumCountryTurkeyMy Question or IssueI have Spotify Premium and i am using Papara Card. In Papara card we have a campaign that if we connect papara card to spotify for paying ,we get %50 refund but spotify charged me twice this month 1.october...

  • Casual Listener
  • Plan Premium Country Turkey My Question or Issue I have Spotify Premium and i am using Papara Card. In Papara card we have a campaign that if we connect papara card to spotify for paying ,we get...
  • Billy-J
  • Spotify Star
  • 549 Views
  • 5 replies
  • 0 likes
  • 549 Views
  • 5 replies
  • 0 likes

Didn't subscribe now getting billed

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI never subscribed to Spotify. But I just got billed this morning on my credit card so clearl...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I never...
  • Billy-J
  • Spotify Star
  • 562 Views
  • 3 replies
  • 0 likes
  • Account
  • 562 Views
  • 3 replies
  • 0 likes

Superuser Contribution My card is declined by Spotify but I have the funds. I don't have time to deal with this!!!!!!!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jeremy
  • Spotify
  • 1592 Views
  • 4 replies
  • 0 likes
  • Account
  • 1592 Views
  • 4 replies
  • 0 likes

subscription problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have premium account for a long time. This month my account reduced to free status. I could...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Billy-J
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes