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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45749 Views
  • 16 replies
  • 4 likes
  • 45749 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28838 Views
  • 19 replies
  • 2 likes
  • 28838 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20213 Views
  • 6 replies
  • 1 likes
  • 20213 Views
  • 6 replies
  • 1 likes

Add support for Google ChromeCast

how can I remove the subscription from their device or log them out after I've changed the passwor Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • how can I remove the subscription from their device or log them out after I've changed the passwor   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, And...
  • Idahogirl100
  • Casual Listener
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

Hulu went away when card was updated...

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had to get my card replaced so i got the notification that my old card didn't go through. I...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had t...
  • Billy-J
  • Spotify Star
  • 257 Views
  • 3 replies
  • 0 likes
  • Hulu
  • 257 Views
  • 3 replies
  • 0 likes

app says last payment method didnt work, but still being charged

Ive had an account for a while now and lost my debit card - premium account was disabled when i cancelled that card. Just realized that itunes has been charging me - last payment went through last night - but the app still tells me that my last payme...

  • Newbie
  • Ive had an account for a while now and lost my debit card - premium account was disabled when i cancelled that card.  Just realized that itunes has been charging me - last payment went through l...
  • osornios
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Payment charged but not recognized by Spotify

It's been a while since I got premium and never had any problems with payment. Last month, payment was charged as usual and came in my bank statement as usual (photo attached, will provide better picture of needed) but my premium was paused because s...

  • Newbie
  • It's been a while since I got premium and never had any problems with payment. Last month, payment was charged as usual and came in my bank statement as usual (photo attached, will provide better pic...
  • osornios
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Alterar e-mail da assinatura

Hoje eu pago no.meu cartão o Spotify Premium, porém não localizo o e-mail que está conta está vinculada. Preciso trocar o e-mail para o qual eu uso ativamente. Estou pagamento mas não estou usando e qdo eu tento assinar o Spotify me sinaliza que já e...

  • Newbie
  • Hoje eu pago no.meu cartão o Spotify Premium, porém não localizo o e-mail que está conta está vinculada. Preciso trocar o e-mail para o qual eu uso ativamente. Estou pagamento mas não estou usando e ...
  • Bittencourt
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Charge 2 time a month for 3 months

I just notice spotify charge me 2 time each month for 3 months, I subscribe family premium and spotify charge me premium as well. Why? Can I get rerefun and how can I stop the premium payment. Thanks

  • Newbie
  • I just notice spotify charge me 2 time each month for 3 months, I subscribe family premium and spotify charge me premium as well. Why? Can I get rerefun  and  how can I stop the premium pay...
  • OneByBoo
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Can someone please help me with payment date and/or time of day?

PlanSpotify Premium for FamilyCountryU.S.Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a subscription to Spotify Premium for Family which everyone loves, bu...

  • Newbie
  • Plan Spotify Premium for Family Country U.S. Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Is...
  • Keanu_C
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Charged for two accounts on same card

PlanPremiumCountry UK My Question or IssueBack in January 2018, I upgraded from premium to family premium. Thinking I was doing it on my existing account, weirdly enough I just realised today (June 2019) that I wasn’t and apparently, I accidentally c...

  • Not applicable
  •   Plan Premium Country UK   My Question or Issue Back in January 2018, I upgraded from premium to family premium. Thinking I was doing it on my existing account, weirdly enough I just...
  • OneByBoo
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Why can I not buy Spotify? Why dont you want my money?

CountryGermanyMy Question or Issue"We are sorry, but you can't subscribe to Spotify. Contact us when you need help."I cant buy Spotify via PayPal and via SMS-Code anymore. Don't you want my money or do you just hate me? ^^

  • Newbie
  • Country Germany My Question or Issue "We are sorry, but you can't subscribe to Spotify. Contact us when you need help." I cant buy Spotify via PayPal and via SMS-Code anymore. Don't you want my m...
  • Billy-J
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Problema con la tarjeta de crédito

Hola. Yo le pagaba la cuenta a mi sobrina de spotify, ahora ella lo puede pagar con su trabajo, y me dijo que cancelo la suscripcion con mi tarjeta.Hoy yo me cree una cuenta propia, y al ver los planes premium, selecciono el de los tres meses y cuand...

  • Casual Listener
  • Hola. Yo le pagaba la cuenta a mi sobrina de spotify, ahora ella lo puede pagar con su trabajo, y me dijo que cancelo la suscripcion con mi tarjeta. Hoy yo me cree una cuenta propia, y al ver los pl...
  • osornios
  • Spotify Star
  • 401 Views
  • 3 replies
  • 0 likes
  • 401 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't reactivate hulu account after updating Spotify payment info

I missed a payment on my Spotify premium, and after updating my payment/reactivating my Spotify subscription, I'm unable to reactivate my hulu subcscription. I've looked all over the place for a way to do it, I've chatted with hulu support who couldn...

  • Casual Listener
  • I missed a payment on my Spotify premium, and after updating my payment/reactivating my Spotify subscription, I'm unable to reactivate my hulu subcscription. I've looked all over the place for a way ...
  • Fawnwilliams
  • Casual Listener
  • 2049 Views
  • 10 replies
  • 1 likes
  • 2049 Views
  • 10 replies
  • 1 likes

Spotify premium

I payed for premium a couple days ago and the transaction has been pending. Now it has gone through my premium still won’t woek I’ve trued logging in and out and everything but it won’t work. I have payed for the 3 month trial but it’s not working. C...

  • Casual Listener
  • I payed for premium a couple days ago and the transaction has been pending. Now it has gone through my premium still won’t woek I’ve trued logging in and out and everything but it won’t work. I have ...
  • Billy-J
  • Spotify Star
  • 278 Views
  • 5 replies
  • 0 likes
  • 278 Views
  • 5 replies
  • 0 likes

Payment keeps failing on the same card

Student PlanPremiumSingapore DeviceMac I keep receiving emails about Spotify Premium Payment Failure. I've been having this issue for a few months now, and my Spotify Premium stops working, and then I have to 'update' the payment information, but I'm...

  • Newbie
  • Student Plan Premium Singapore   Device Mac    I keep receiving  emails about Spotify Premium Payment Failure.  I've been having this issue for a few months now, and ...
  • OneByBoo
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3-month Premium Eligibility

PlanFree/PremiumCountryPhilippinesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)iPhone 6 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.)iOs 12.3.1 My Question or IssueSpotify Montly Premium is about to expire today and I want t...

  • Casual Listener
  • Plan Free/Premium Country Philippines Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 6 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOs 12.3.1 &nbsp...
  • Peter
  • Spotify Legend
  • 272 Views
  • 2 replies
  • 0 likes
  • 272 Views
  • 2 replies
  • 0 likes

Family subscription just changed to free

Hi! I have a long-standing family subscription, that has been working fine until now. Suddenly I'm on free. * If I look at the subscription page it says spotify free.* If I check the receipts, the last payment was June 2nd this year. Three days ago.*...

  • Casual Listener
  • Hi! I have a long-standing family subscription, that has been working fine until now. Suddenly I'm on free.  * If I look at the subscription page it says spotify free. * If I check the receipt...
  • nikopol_1
  • Casual Listener
  • 269 Views
  • 4 replies
  • 0 likes
  • 269 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium not available anymore

Good morning folks, for any reasony Spotify did not charge my bank account in June even though I did not cancel my contract.Can anybody help? Thanks,Sebastian

  • Newbie
  • Good morning folks,   for any reasony Spotify did not charge my bank account in June even though I did not cancel my contract. Can anybody help?   Thanks, Sebastian
  • Peter
  • Spotify Legend
  • 332 Views
  • 2 replies
  • 2 likes
  • Account
    Premium
    Subscriptions
  • 332 Views
  • 2 replies
  • 2 likes

Superuser Contribution Problemas con pago y cambio de suscripcion

Realice el pago de la cuenta premium efectivamente (se me acredito el monto en la tarjeta) y funciona pero quiero cambiar a plan familiar y al ingresar a mi cuenta figuro como usuario de spotify free, no reconoce mi pago realizado ni me llego un mail...

  • Newbie
  • Realice el pago de la cuenta premium efectivamente (se me acredito el monto en la tarjeta) y funciona pero quiero cambiar a plan familiar y al ingresar a mi cuenta figuro como usuario de spotify free...
  • Daisy
  • Spotify Legend
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Spotify and hulu connection

I have had the spotify student plan for over a year now. The only thing I've recently changed is my payment to a different credit card. It already billed me for this month so its not that. I've had hulu this whole time connected and just today I trie...

  • Newbie
  • I have had the spotify student plan for over a year now. The only thing I've recently changed is my payment to a different credit card. It already billed me for this month so its not that. I've had h...
  • J-Bayudang
  • Composer
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student subscription

I have a student account with Hulu $4.99/mo that expired a couple days ago, I just reverified that I was a student but my Hulu isn’t working and Spotify still says I’m premium, why doesn’t it say I’m a student?

  • Newbie
  • I have a student account with Hulu $4.99/mo that expired a couple days ago, I just reverified that I was a student but my Hulu isn’t working and Spotify still says I’m premium, why doesn’t it say I’m...
  • Daisy
  • Spotify Legend
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Redeemed code on random account

PlanPremiumCountry DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI just bought a friend of mine a month of spotify premium and when she redeemed the code it went in a seemingly random account named: x7razqqf45bzwvise315ek0a5 ...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I just bought a friend of mine a month of spotify premium and when she red...
  • Billy-J
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes