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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

130715 Views

69 replies

10 likes

Premium for Family
  • 130715 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

62508 Views

87 replies

4 likes

  • 62508 Views
  • 87 replies
  • 4 likes

Premium duo

Hello I have changed to premium duo but when I listen music and my wife start Spotify I can’t listen . Then in must switch in the app and then mij wife can’t listen music how I can solve this

Newbie

Hello I have changed to premium duo but when I listen music and my wife start Spotify I can’t listen . Then in must switch in the app and then mij wife can’t listen music how I can solve this 

Billy-J

Spotify Star

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

I’ve been getting charged for 2 Spotify accounts.

I was logged out of my original account, and don’t remember any of the account details, expect the username: mattduvHow can I go about delete the original account, so I can only get charged for one.

Visitor

I was logged out of my original account, and don’t remember any of the account details, expect the username: mattduv How can I go about delete the original account, so I can only get charged for o...

Jose_M

Spotify Star

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Premium Plan NOT Working for All Users

PlanPremiumCountryUSADeviceiPhone 13Operating SystemMy Question or IssueI have a premium plan for 6 family members. When I go to add my daughter, it kicks her to a BASIC plan. I can't call anyone for help and am ready to ditch this serve. We pay $15....

Visitor

Plan Premium Country USA Device iPhone 13 Operating System My Question or Issue I have a premium plan for 6 family members. When I go to add my daughter, it kicks her to a BASIC plan. I can't...

Jose_M

Spotify Star

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

je veux avoir spotify duo

je suis pas capable de changer le plan ,je suis prenium solo et je veux le duo .Mais quand je clique pour changer mon forfait il dise Désolé, vous n’êtes pas admissible à ce plan. Voici d’autres façons d’obtenir Premium .Mais il me dise pas les autre...

Visitor

je suis pas capable de changer le plan ,je suis prenium solo et je veux le duo .Mais quand je clique pour changer mon forfait il dise Désolé, vous n’êtes pas admissible à ce plan. Voici d’autres faço...

Jose_M

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

L'abonnement duo saute sur l'un des appareils, pourquoi ?

Ma fille installe premium sur son téléphone après avoir reçu l'invitation, mais quelques heures après elle repasse en Spotify standard, obligé de lui renvoyer l'invitation !!

Visitor

Ma fille installe premium sur son téléphone après avoir reçu l'invitation, mais quelques heures après elle repasse en Spotify standard, obligé de lui renvoyer l'invitation !!

Jose_M

Spotify Star

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Carte cadeau Q8

Bonjour, j'ai eu accumulé des points avec ma carte carburant et j'ai eu un bon de 10€ à valoir ici pour un abonnement personnel et j'ai mis le code pin et ça ne fonctionne pasPlanFree/PremiumCountryBelgiqueDeviceiPhoneOperating System(iOS 10, Android...

Visitor

Bonjour, j'ai eu accumulé des points avec ma carte carburant et j'ai eu un bon de 10€ à valoir ici pour un abonnement personnel et j'ai mis le code pin et ça ne fonctionne pas Plan Free/Premium Co...

Jose_M

Spotify Star

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

How can i change paying method to invoice instead of automaticly payng?

Want to pay the 25th as I do with all my invoices. Can I get an invoice so I can print out and put info my papers?

Visitor

Want to pay the 25th as I do with all my invoices. Can I get an invoice so I can print out and put info my papers?

Jose_M

Spotify Star

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Change of plan and payment issues

Planchanged from individual plan to student CountryPakistan Device(iPhone 12, HP pavilion)Operating System(iOS 10, Windows 10,etc.) My Question or IssueI just bought the individual plan and then changed it to the student, but I already charged the in...

Visitor

Plan changed from individual plan to student  Country Pakistan  Device (iPhone 12, HP pavilion) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue I just bough...

Jose_M

Spotify Star

483 Views

3 replies

0 likes

  • 483 Views
  • 3 replies
  • 0 likes

Hello, I'm not able to start a duo plans. I'm not eligible, thank you

Hello, when I click on any of the premium options. I get the following message. "Sorry, you are not eligible for that plan. Here are some other ways to get Premium." I would like to start a Duo premium account.

Visitor

Hello, when I click on any of the premium options. I get the following message. "Sorry, you are not eligible for that plan. Here are some other ways to get Premium." I would like to start a Duo premi...

Maxim

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment address says invalid address

Every time I enter my address it says payment address not valid, please enter a valid address to continue.

Visitor

Every time I enter my address it says payment address not valid, please enter a valid address to continue.

brucefong78

Newbie

589 Views

2 replies

0 likes

  • 589 Views
  • 2 replies
  • 0 likes

Superuser Contribution Por que o plano Premium Duo foi pago pelo convidado e eu não consigo acessa

A convidada do plano Premium Duo pagou a conta e me encaminhou o convite para eu ter acesso novamente mas o Spotify não permite sem eu pagar também a mesma conta.

Visitor

A convidada do plano Premium Duo pagou a conta e me encaminhou o convite para eu ter acesso novamente mas o Spotify não permite sem eu pagar também a mesma conta.

Joan

Moderator

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo plan not working?

I just got the duo plan and the other person in the plan doesn't have premium, it works just like the free one.

Visitor

I just got the duo plan and the other person in the plan doesn't have premium, it works just like the free one.

Lyubka

Moderator

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

¿Cómo cambiar mi método de pago?

Al momento de pagar mi suscripción Premium no me dejaba colocar otra tarjeta ni siquiera hacer pago por Pay Pal diciendo que había un error, lo intente varios días y después nada más me aceptó cierto tipo de una tarjeta por lo que quiero cambiar mi m...

Casual Listener

Al momento de pagar mi suscripción Premium no me dejaba colocar otra tarjeta ni siquiera hacer pago por Pay Pal diciendo que había un error, lo intente varios días y después nada más me aceptó cierto...

Sol231_

Casual Listener

1573 Views

2 replies

0 likes

  • 1573 Views
  • 2 replies
  • 0 likes

the payment for the subscription couldn't be completed, is there any issue?

My payment for the subscription couldn't be completed, is there any issue with the system? In my bank accound thera are enough money for the payment

Visitor

My payment for the subscription couldn't be completed, is there any issue with the system? In my bank accound thera are enough money for the payment

Jose_M

Spotify Star

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Mudei do plano duo para o plano família

Fiz troca do meu plano duo para o família e foi feito a cobrança na hora no dia 11/01/2023 e estou recebendo mensagem que não foi debitado do meu cartão de crédito onde bloqueiam as músicas que quero escutar, como podemos resolver este problema??

Visitor

Fiz troca do meu plano duo para o família e foi feito a cobrança na hora no dia 11/01/2023 e estou recebendo mensagem que não foi debitado do meu cartão de crédito onde bloqueiam as músicas que quero...

Jose_M

Spotify Star

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

I suscribe to the students, but I still pay the premium one, why ?

I was suscribe to the classic premium suscrition, ut I cgange for the student one. But now I pay the two of us and I think its an error, or maybe someone's using my credit card but I don't think so...

Casual Listener

I was suscribe to the classic premium suscrition, ut I cgange for the student one. But now I pay the two of us and I think its an error, or maybe someone's using my credit card but I don't think so...

Jose_M

Spotify Star

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes