Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 84343 Views
- 50 replies
- 4 likes
- 84343 Views
- 50 replies
- 4 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 10442 Views
- 24 replies
- 2 likes
- 10442 Views
- 24 replies
- 2 likes
Solved!!Superuser Contribution Change from Premium to Free
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I change my subscription to the Free Subscription will I still be able to access all of th...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue If I ch...
-
-
- Casual Listener
- 496 Views
- 2 replies
- 0 likes
- 496 Views
- 2 replies
- 0 likes
Superuser Contribution Chose the wrong subscription, how do i change?
My subscription for premium wanted to renew itself three days before my salary. I chose to wait to update my payment information until my salary arrived, but now that I followed the link in my spotify app to do so Spotify chose premium duo, even thou...
- My subscription for premium wanted to renew itself three days before my salary. I chose to wait to update my payment information until my salary arrived, but now that I followed the link in my spotif...
-
-
- Moderator
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes
Superuser Contribution Gift card for Iceland
Hi, is it possible to buy a Sporify gift card for a friend in Iceland?
- Hi, is it possible to buy a Sporify gift card for a friend in Iceland?
-
-
- Moderator
- 625 Views
- 1 replies
- 0 likes
- 625 Views
- 1 replies
- 0 likes
Superuser Contribution Why is my account not premium even if I've been paying for it?
I have been paying for Premium since January 2018. From January 2018 until January 2022, I was subscribed to Premium Student. In January 2022 I seamlessly transitioned to a full-cost, full-benefit Premium account without any issues. I have been charg...
- I have been paying for Premium since January 2018. From January 2018 until January 2022, I was subscribed to Premium Student. In January 2022 I seamlessly transitioned to a full-cost, full-benefit Pr...
-
-
- Newbie
- 938 Views
- 4 replies
- 2 likes
- 938 Views
- 4 replies
- 2 likes
cannot pay with ovo n dana
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuesaya gabisa bayar dengan metode apapun dari debit, gopay, dan dana. semuanya tertulis pembaya...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue saya ga...
-
-
- Spotify Star
- 311 Views
- 1 replies
- 0 likes
- 311 Views
- 1 replies
- 0 likes
Payment failure in Nigeria since last year
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Spotify Star
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
Superuser Contribution Student Plan
Plan student plan Country USA Device (Samsung Galaxy 9, HP Chromebook x360 ) Operating System (Android) My Question or Issue I've paid and got the student plan for Spotify and Hulu, however, I think it activated the wrong account on Hulu and I can't ...
- Plan student plan Country USA Device (Samsung Galaxy 9, HP Chromebook x360 ) Operating System (Android) My Question or Issue I've paid and got the student plan for Spotify ...
-
-
- Spotify Legend
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
I won subscription sweet taste of cupcake sweepstakes I don't know how to activate
Can anyone give a pointer on how to enter a promo code while entering your payment information I was told there's an area to enter the promo code but I cannot find it so when I selected to pay for the membership I could not log in the promo code so t...
- Can anyone give a pointer on how to enter a promo code while entering your payment information I was told there's an area to enter the promo code but I cannot find it so when I selected to pay for th...
-
-
- Spotify Star
- 211 Views
- 1 replies
- 0 likes
- 211 Views
- 1 replies
- 0 likes
Logged out, can't remember login info
When I created my Spotify account, apparently I was a real **bleep**. I let Spotify assign a username which is a series of random letters and numbers which I of course cannot remember. While I pay for Premium every month, I have searched my email can...
- When I created my Spotify account, apparently I was a real **bleep**. I let Spotify assign a username which is a series of random letters and numbers which I of course cannot remember. While I pay fo...
-
-
- Spotify Star
- 219 Views
- 1 replies
- 0 likes
- 219 Views
- 1 replies
- 0 likes
Superuser Contribution Getting Premium Duo without monthly subscription
PlanFree/PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am in Canada. I want to get Premium Duo but don't want to have a monthly subscription....
- Plan Free/Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am in...
-
-
- Moderator
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Superuser Contribution Doesnt work the Duo to my partner
Plan Premium Duo Country Bolívia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 11 Operating System(iOS 10, Android Oreo, Windows 10,etc.) iOS My Question or IssueI paid the Premium Due, but my partner cant use the premium. When she...
- Plan Premium Duo Country Bolívia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 11 Operating System (iOS 10, Android Oreo, Windows 10,etc...
-
-
- Moderator
- 140 Views
- 1 replies
- 0 likes
- 140 Views
- 1 replies
- 0 likes
Can't redeem my gift card
I just bought a gift card yesterday and now i'm trying to redeem it but it says my gift card is not redeemable, is this a common issue? Do i need to attempt it multiple times?
- I just bought a gift card yesterday and now i'm trying to redeem it but it says my gift card is not redeemable, is this a common issue? Do i need to attempt it multiple times?
-
-
- Spotify Star
- 266 Views
- 1 replies
- 0 likes
- 266 Views
- 1 replies
- 0 likes
Superuser Contribution Premium
PlanPremium (Individual)CountryIndiaDevice(Moto one fusion +, Acer Predator)Operating System(Android 12, Windows 11) My Question or IssueI have an active Spotify premium for 1 year and now want to change my plan from individual to duo.So if I cancel ...
- Plan Premium (Individual) Country India Device (Moto one fusion +, Acer Predator) Operating System (Android 12, Windows 11) My Question or Issue I have an active Spotify premium for ...
-
-
- Moderator
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
How to switch back to Preimum Family plan
Originally, I subscribed the Premium Family plan. I purchased the Spotify Premium Annual membership from Amazon. I didn't realize that it was the Premium Individual plan. After I redeemed the gift card, my account switched to individual plan. My fami...
- Originally, I subscribed the Premium Family plan. I purchased the Spotify Premium Annual membership from Amazon. I didn't realize that it was the Premium Individual plan. After I redeemed...
-
-
- Spotify Star
- 156 Views
- 1 replies
- 0 likes
- 156 Views
- 1 replies
- 0 likes
Superuser Contribution Family member address not accepted - sitting next to me on sofa, entering same address
I joined Premium months ago but have never managed to get my son to be able to join as a family member. We live together in Kuwait. I have entered the same address into my account and his I don't know how many times. EVERY TIME its says he is in a di...
- I joined Premium months ago but have never managed to get my son to be able to join as a family member. We live together in Kuwait. I have entered the same address into my account and his I don't kno...
-
-
- Spotify Legend
- 476 Views
- 5 replies
- 0 likes
- 476 Views
- 5 replies
- 0 likes
Superuser Contribution Premium account is shuffle playing every album
I still have my premium account and every album I play is shuffling. I can still add to my queue to get songs to play in order but I shouldn't have to do this. I want the album to play all the way through. That's why I pay for premium.
- I still have my premium account and every album I play is shuffling. I can still add to my queue to get songs to play in order but I shouldn't have to do this. I want the album to play all the way th...
-
-
- Spotify Legend
- 269 Views
- 3 replies
- 0 likes
- 269 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Change from Student account to family account
I have a student premium account that I just have started two months ago.Although, I wanted to upgrade to a family account with my flatmates. I would be the owner of the account. I have two issues: 1)Will I stop to be charged from the student account...
- I have a student premium account that I just have started two months ago. Although, I wanted to upgrade to a family account with my flatmates. I would be the owner of the account. I have two is...
-
-
- Casual Listener
- 1932 Views
- 5 replies
- 0 likes
- 1932 Views
- 5 replies
- 0 likes
Solved!!Superuser Contribution Ads on a premium acct playing music
PlanPremiumCountryAustraluaDeviceSamsung Galaxy s21 ultra and Samsung Monitor.Operating SystemAndroid My Question or IssueI'm getting ads playing music now? I never us3d to and shouldn't be getting them.
- Plan Premium Country Australua Device Samsung Galaxy s21 ultra and Samsung Monitor. Operating System Android My Question or Issue I'm getting ads playing music now? I never us3d to a...
-
-
- Regular
- 470 Views
- 5 replies
- 0 likes
- 470 Views
- 5 replies
- 0 likes
Superuser Contribution Payments
Why i cant pay for my premium ? Im using 2 different metods.?
- Why i cant pay for my premium ? Im using 2 different metods.?
-
-
- Casual Listener
- 518 Views
- 7 replies
- 0 likes
- 518 Views
- 7 replies
- 0 likes
Superuser Contribution Payment failed - bug of Spotify
If you google 'Spotify payment failed', there are so many topics, and Spotify suggest you to check your credit card. You go back to check around but nothing is wrong. So you are in a deadlock now. The answer is simple - it is a bug of Spotify. Do you...
- If you google 'Spotify payment failed', there are so many topics, and Spotify suggest you to check your credit card. You go back to check around but nothing is wrong. So you are in a deadlock now. &...
-
-
- Moderator
- 660 Views
- 2 replies
- 2 likes
-
Payment failure
- 660 Views
- 2 replies
- 2 likes