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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 1J5efcXgg1uCwNZVgsWk
  • Regular
  • 183252 Views
  • 117 replies
  • 12 likes
  • 183252 Views
  • 117 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 20801 Views
  • 28 replies
  • 4 likes
  • 20801 Views
  • 28 replies
  • 4 likes

Superuser Contribution I bought a spotify card in Lidl and they gave me only the receipt

HelloI bought a spotify card in Lidl and they gave me only the receipt but the code on the receipt doesn't work.Pls help.

  • Visitor
  • Hello I bought a spotify card in Lidl and they gave me only the receipt but the code on the receipt doesn't work. Pls help.
  • Vasil
  • Moderator
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

Refund please

Three months ago I started the spotify premium trial plan and today I was charged €8.99 without prior notice. I would appreciate a refund as I'm out of money now because of this and I wasn't told. thanks and continuationPlanPremiumCountryPortugal My ...

  • Newbie
  • Three months ago I started the spotify premium trial plan and today I was charged €8.99 without prior notice. I would appreciate a refund as I'm out of money now because of this and I wasn't told. th...
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

change country

I lived in Belgium until 3 months ago. Now I'm back in the UK. I upgraded to premium duo and changed my payment information to a UK credit card and my address to a UK address. Spotify will not let me change my region from "Belgique". As a result when...

  • Visitor
  • I lived in Belgium until 3 months ago. Now I'm back in the UK. I upgraded to premium duo and changed my payment information to a UK credit card and my address to a UK address. Spotify will not let m...
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Então, meus 3 meses acabou e cancelei antes da cobrança, posso refazer sem

Então, eu tinha feito uma assinatura grátis de 3 meses, e como tava previsto pra terminar eu cancelei antes da cobrança, tem como eu refazer a assinatura de 2 meses na mesma conta ou na outra conta nova?

  • Casual Listener
  • Então, eu tinha feito uma assinatura grátis de 3 meses, e como tava previsto pra terminar eu cancelei antes da cobrança, tem como eu refazer a assinatura de 2 meses na mesma conta ou na outra conta n...
  • Vinicius_Souza23
  • Casual Listener
  • 326 Views
  • 2 replies
  • 0 likes
  • 326 Views
  • 2 replies
  • 0 likes

Superuser Contribution Your payment method and country don't match.

I live in Czech republic, so have region set here. I have payment card, which I would like to use, but Spotify refusing this card with note: "Your payment method and country don't match."How to solve?

  • Visitor
  • I live in Czech republic, so have region set here. I have payment card, which I would like to use, but Spotify refusing this card with note: "Your payment method and country don't match." How to sol...
  • MihailY
  • Moderator
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to change country to pay with new bank acc but can't with FB login

I have moved countries to Australia and have new bank acc. My old bank account is no longer active. Spotify wont let me update my payment details bc it does not match the country, which it is not letting me change bc i logged in with FB

  • Visitor
  • I have moved countries to Australia and have new bank acc. My old bank account is no longer active. Spotify wont let me update my payment details bc it does not match the country, which it is not let...
  • Dian
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution plan is free but still charging my credit card

I just notice that my credit card has been charge from spotify stockholmse. and may spotify plan si FREE. How can I remove my payment info..

  • Visitor
  • I just notice that my credit card has been charge from spotify stockholmse. and may spotify plan si FREE. How can I remove my payment info..
  • Alex
  • Spotify Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Solved!! I can't change my subscription plan from Individual to Duo

PlanPremiumCountryAzerbaijan Device(Firefox also Chrome)Operating System(Linux) My IssueWhen I select my home country (Azerbaijan) I can't see Pick Your Premium section. When clicking the Get Started button page renews. And in url checkout-error=true...

  • Newbie
  • Plan Premium Country Azerbaijan   Device (Firefox also Chrome) Operating System (Linux)   My Issue When I select my home country (Azerbaijan) I can't see Pick Your Premi...
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

CANCEL PREMIUM and STOP CHARGING ME for it

I cancelled the Premium subscription in December so I now find I have been billed again on February 10th for Premium. Please STOP billing me and provide a credit.

  • Visitor
  • I cancelled the Premium subscription in December so I now find I have been billed again on February 10th for Premium. Please STOP billing me and provide a credit.
  • kaworu_bloodpaw
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu + Spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't access my Hulu account even though I paid for the student plan.

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't...
  • Dian
  • Spotify Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de subscripción

Me cambié de universidad y se perdió mi suscripción estudiantil, ya ingresé mi nueva universidad pero no me deja pagar el plan estudiantil

  • Visitor
  • Me cambié de universidad y se perdió mi suscripción estudiantil, ya ingresé mi nueva universidad pero no me deja pagar el plan estudiantil
  • Alex
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have taken the yearly subscription and paid also, but not activated

I have taken the yearly subscription and paid Rs 499 also, but the subscription is not activated and I did not get my refund back if not activated.

  • Visitor
  • I have taken the yearly subscription and paid Rs 499 also, but the subscription is not activated and I did not get my refund back if not activated.
  • Dian
  • Spotify Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution quiero un reembolso

Se me cobró el pago un dia antes de la fecha y cancele la suscripción, que pasa con mi dinero??

  • Visitor
  • Se me cobró el pago un dia antes de la fecha y cancele la suscripción, que pasa con mi dinero??
  • Lyubka
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

How do I switch plan immediately

I want to switch from Student to Individual. So I switched my plan in account settings, but it's saying that I won't be billed that price until next month. I want to be billed Individual price right now so that way I can choose a Hulu plan billed thr...

  • Visitor
  • I want to switch from Student to Individual. So I switched my plan in account settings, but it's saying that I won't be billed that price until next month. I want to be billed Individual price right ...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

I'm requesting a refund for a payment that came out today.

I canceled my subscription and payment still withdrawn. I'm requesting a refund for a payment that came out today. I haven't used Spotify.

  • Visitor
  • I canceled my subscription and payment still withdrawn. I'm requesting a refund for a payment that came out today. I haven't used Spotify.
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes