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Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
how can I remove the subscription from their device or log them out after I've changed the passwor Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had to get my card replaced so i got the notification that my old card didn't go through. I...
Ive had an account for a while now and lost my debit card - premium account was disabled when i cancelled that card. Just realized that itunes has been charging me - last payment went through last night - but the app still tells me that my last payme...
It's been a while since I got premium and never had any problems with payment. Last month, payment was charged as usual and came in my bank statement as usual (photo attached, will provide better picture of needed) but my premium was paused because s...
Hoje eu pago no.meu cartão o Spotify Premium, porém não localizo o e-mail que está conta está vinculada. Preciso trocar o e-mail para o qual eu uso ativamente. Estou pagamento mas não estou usando e qdo eu tento assinar o Spotify me sinaliza que já e...
I just notice spotify charge me 2 time each month for 3 months, I subscribe family premium and spotify charge me premium as well. Why? Can I get rerefun and how can I stop the premium payment. Thanks
PlanSpotify Premium for FamilyCountryU.S.Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a subscription to Spotify Premium for Family which everyone loves, bu...
PlanPremiumCountry UK My Question or IssueBack in January 2018, I upgraded from premium to family premium. Thinking I was doing it on my existing account, weirdly enough I just realised today (June 2019) that I wasn’t and apparently, I accidentally c...
CountryGermanyMy Question or Issue"We are sorry, but you can't subscribe to Spotify. Contact us when you need help."I cant buy Spotify via PayPal and via SMS-Code anymore. Don't you want my money or do you just hate me? ^^
Hola. Yo le pagaba la cuenta a mi sobrina de spotify, ahora ella lo puede pagar con su trabajo, y me dijo que cancelo la suscripcion con mi tarjeta.Hoy yo me cree una cuenta propia, y al ver los planes premium, selecciono el de los tres meses y cuand...
I missed a payment on my Spotify premium, and after updating my payment/reactivating my Spotify subscription, I'm unable to reactivate my hulu subcscription. I've looked all over the place for a way to do it, I've chatted with hulu support who couldn...
I payed for premium a couple days ago and the transaction has been pending. Now it has gone through my premium still won’t woek I’ve trued logging in and out and everything but it won’t work. I have payed for the 3 month trial but it’s not working. C...
Student PlanPremiumSingapore DeviceMac I keep receiving emails about Spotify Premium Payment Failure. I've been having this issue for a few months now, and my Spotify Premium stops working, and then I have to 'update' the payment information, but I'm...
PlanFree/PremiumCountryPhilippinesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)iPhone 6 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.)iOs 12.3.1 My Question or IssueSpotify Montly Premium is about to expire today and I want t...
Hi! I have a long-standing family subscription, that has been working fine until now. Suddenly I'm on free. * If I look at the subscription page it says spotify free.* If I check the receipts, the last payment was June 2nd this year. Three days ago.*...
Good morning folks, for any reasony Spotify did not charge my bank account in June even though I did not cancel my contract.Can anybody help? Thanks,Sebastian
Realice el pago de la cuenta premium efectivamente (se me acredito el monto en la tarjeta) y funciona pero quiero cambiar a plan familiar y al ingresar a mi cuenta figuro como usuario de spotify free, no reconoce mi pago realizado ni me llego un mail...
I have had the spotify student plan for over a year now. The only thing I've recently changed is my payment to a different credit card. It already billed me for this month so its not that. I've had hulu this whole time connected and just today I trie...
I have a student account with Hulu $4.99/mo that expired a couple days ago, I just reverified that I was a student but my Hulu isn’t working and Spotify still says I’m premium, why doesn’t it say I’m a student?
PlanPremiumCountry DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI just bought a friend of mine a month of spotify premium and when she redeemed the code it went in a seemingly random account named: x7razqqf45bzwvise315ek0a5 ...