Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19407 Views
  • 27 replies
  • 4 likes
  • 19407 Views
  • 27 replies
  • 4 likes

Change region of gift card

My mum bought me a Spotify gift card from amazon.com but I live in France so the code doesn't work. How can I transfer this gift card to France?

  • Casual Listener
  • My mum bought me a Spotify gift card from amazon.com but I live in France so the code doesn't work. How can I transfer this gift card to France?
  • Julwer
  • Casual Listener
  • 916 Views
  • 2 replies
  • 0 likes
  • 916 Views
  • 2 replies
  • 0 likes

Por qué en la aplicación no se actualiza el pago?

En el sitio web ya se hizo el pago y aparece el recibo, pero en los dispositivos me sigue marcando que realice el pago. (Ya me hicieron el cargo)

  • Visitor
  • En el sitio web ya se hizo el pago y aparece el recibo, pero en los dispositivos me sigue marcando que realice el pago. (Ya me hicieron el cargo)
  • Jose_M
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

PREMIUM ACCOUNT CHANGE

Helloi HAVE CHANGED TO THE PREMIUM DUO BUT I KEEP GETTING NOTIFICATIONS THAT MY PREMIUM ACCOUNT PAYMENT IS DUE.. SHOULD I IGNORE?

  • Visitor
  • Hello i HAVE CHANGED TO THE PREMIUM DUO BUT I KEEP GETTING NOTIFICATIONS THAT MY PREMIUM ACCOUNT PAYMENT IS DUE.. SHOULD I IGNORE?
  • Jose_M
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

How can I turn off recurring billing without access to my account?

After i changed my phone i don't remember my password to google spotify and other apps.And my question is can i turn of reccurring billing without access to account. I am logged in this account on my Xbox.

  • Visitor
  • After i changed my phone i don't remember my password to google spotify and other apps. And my question is can i turn of reccurring billing without access to account. I am logged in this account on ...
  • Jose_M
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

How to add to duo account

I have free spotify account registered in Belgium (moved from another country). My husband have a premium account, all payment methods are from different country. Now, he bought duo account, wrote his Belgian adress, invited me, but I cant join even ...

  • Visitor
  • I have free spotify account registered in Belgium (moved from another country). My husband have a premium account, all payment methods are from different country. Now, he bought duo account, wrote hi...
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Quero saber como peço reembolso, qual link, email ou número de whatsapp?

Quero saber como peço reembolso, qual link, email ou número de whatsapp? Fiz o pacote universitário mas estou com um celular que desliga toda hora sozinho celular está com defeito, então vai ser impossível de eu usar o meu plano, portanto quero reemb...

  • Newbie
  • Quero saber como peço reembolso, qual link, email ou número de whatsapp? Fiz o pacote universitário mas estou com um celular que desliga toda hora sozinho celular está com defeito, então vai ser imp...
  • Jose_M
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Solved!! Credit Card payment form wont load [Brasil]

Country: BrasilDevice: Desktop computerOperating System: Windows 10 Pro 21H2 Im trying to subscribe to the monthly plan "Premium Individual", but when i select the Credit Card payment option, the loading indicator is showed, but the form never loads!...

  • Casual Listener
  • Country: Brasil Device: Desktop computer Operating System: Windows 10 Pro 21H2   Im trying to subscribe to the monthly plan "Premium Individual", but when i select the Credit Card payment op...
  • Bittencourt
  • Spotify Star
  • 726 Views
  • 8 replies
  • 0 likes
  • Credit Card
    Subscription Credit Card payment problem
    Subscription Issue
    subscription payment
  • 726 Views
  • 8 replies
  • 0 likes

Nem újul meg a csomagom

Igénybe vettem a premium egyéni csomagot az ingyenes első hónappal. Nem mondtam le, mêgis az egy hónap letelte után nem folytatódott az előfizetésem, és újat sem tudok vásárolni. Mi lehet a probléma?

  • Visitor
  • Igénybe vettem a premium egyéni csomagot az ingyenes első hónappal. Nem mondtam le, mêgis az egy hónap letelte után nem folytatódott az előfizetésem, és újat sem tudok vásárolni. Mi lehet a probléma?
  • Jose_M
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm premium and there is Ads in the middle of a podcast ? What's going on?

I was listening to a podcast, and now there are ads in the middle of the podcast. That's SO ANNOYING. What's going on ??? The idea of paying for the premium service is not to hear ANNOYING ads. PlanPremium

  • Casual Listener
  • I was listening to a podcast, and now there are ads in the middle of the podcast. That's SO ANNOYING. What's going on ??? The idea of paying for the premium service is not to hear ANNOYING ads. ...
  • Memekin
  • Casual Listener
  • 571 Views
  • 2 replies
  • 0 likes
  • Ads-premium accounts
  • 571 Views
  • 2 replies
  • 0 likes

monthly membership fee is more expensive than regular membership

monthly membership fee is 29.99TL and 3-month membership fee is 95.99TL. 3 months membership is more expensive than regular membership. Why is it 6TL expensive when it should be cheap?

  • Newbie
  • monthly membership fee is 29.99TL and 3-month membership fee is 95.99TL. 3 months membership is more expensive than regular membership. Why is it 6TL expensive when it should be cheap?
  • Jose_M
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Why cant i upgrade to spotify premium?

When i try to upgrade from a free to a family account it lets me put all my information in but when i hit pay it just loads for a bit and says "The payment failed. Please try again, use a different payment card or a different payment method. Go to ou...

  • Visitor
  • When i try to upgrade from a free to a family account it lets me put all my information in but when i hit pay it just loads for a bit and says "The payment failed. Please try again, use a different p...
  • Jose_M
  • Spotify Star
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hey, I payed for a premium and deleted the app and got it, it wasn't workin

Before I deleted the app I got a link with a family plan thing which I entered and then the premium features stopped working and then i deleted the app, then got it again and got my account and my premium wasn't working

  • Visitor
  • Before I deleted the app I got a link with a family plan thing which I entered and then the premium features stopped working and then i deleted the app, then got it again and got my account and my pr...
  • Lyubka
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Fiz uma conta duo pra usar com meu namorado mas ele não consegue entrar

PlanPremium DuoCountryBrasil My Question or IssueEu e meu namorado começamos a morar juntos a pouco tempo e mudei meu premium pra duo pra ele poder usar tb, antes ele tava num premium com o pai dele. ele não ta conseguindo entrar no meu pq diz que el...

  • Newbie
  •   Plan Premium Duo Country Brasil   My Question or Issue Eu e meu namorado começamos a morar juntos a pouco tempo e mudei meu premium pra duo pra ele poder usar tb, antes ele tava nu...
  • Bittencourt
  • Spotify Star
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution I pop aged the £13.99 for premium & on the app it’s still saying I haven’t?

I payed the £14 for my premium duos and on the app i’m still getting the popup saying that I haven’t payed it. What do I do?

  • Visitor
  • I payed the £14 for my premium duos and on the app i’m still getting the popup saying that I haven’t payed it. What do I do?
  • AlejaR
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Old account still getting charged can’t log in

My old account is still getting charged and I can’t log in as I can’t remember the password

  • Visitor
  • My old account is still getting charged and I can’t log in as I can’t remember the password
  • kaworu_bloodpaw
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution how i can get my money back

you took a 55EGP from my credit card without any excuse that makes me mad and I need back my money

  • Visitor
  • you took a 55EGP from my credit card without any excuse that makes me mad and I need back my money
  • Alex
  • Spotify Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Setting up Duo where partner already had unactivated Duo

PlanDuoCountryUnited statesDeviceS22 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI set up Duo today (uograded from premium to duo) and attempted to add my partner. I didn't know beforehand that her account had already ...

  • Casual Listener
  •   Plan Duo Country United states Device S22  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I set up Duo today (uograded from premium t...
  • Lyubka
  • Moderator
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes