Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6239 Views
  • 23 replies
  • 2 likes
  • 6239 Views
  • 23 replies
  • 2 likes

Superuser Contribution Unable to activate spotify+headspace student bundle

Plan: Student premiumCountry: UK Hi, I've linked headspace to spotify to activate the student bundle but on headspace it tells me that I need to pay for a subscription. Is there no more spotify and headspace bundle for students?

  • Newbie
  • Plan: Student premium Country: UK   Hi, I've linked headspace to spotify to activate the student bundle but on headspace it tells me that I need to pay for a subscription. Is there no mo...
  • CarlosE
  • Moderator
  • 708 Views
  • 1 replies
  • 0 likes
  • 708 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo not working on app

PlanDuoCountryEstoniaOperating SystemAndroid My Question or IssueI have duo for few mothts and i invited my gf to join it. She joined it but on the app she still has spotify free

  • Casual Listener
  • Plan Duo Country Estonia Operating System Android   My Question or Issue I have duo for few mothts and i invited my gf to join it. She joined it but on the app she still has spotify free
  • Jeremy
  • Spotify Legend
  • 332 Views
  • 3 replies
  • 0 likes
  • 332 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Plan did not return to Standard Premium after expiry

PlanFree/PremiumCountryUnited Kingdom My Question or IssueHi, I have recently been charged 3 months running for Spotify Premium + Headspace after my student discount expired (presuming I have exceeded the 4 year limit). I am not happy however as it c...

  • Newbie
  • Plan Free/Premium Country United Kingdom   My Question or Issue Hi,   I have recently been charged  3 months running for Spotify Premium + Headspace after my student discount e...
  • Jeremy
  • Spotify Legend
  • 628 Views
  • 1 replies
  • 0 likes
  • 628 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium: can't change country/payment method (already tried everything in this forum)

Plan: PremiumCountry: Cyprus Device: Macbook Pro, IphoneOperating System: IOS Did you test incognito mode?YES, already tested every solution that is posted in this forum. My Question or IssueHello, I'm a Spotify Premium customer and I need to change ...

  • Casual Listener
  •   Plan: Premium Country: Cyprus   Device: Macbook Pro, Iphone Operating System: IOS   Did you test incognito mode? YES, already tested every solution that is posted in thi...
  • Jeremy
  • Spotify Legend
  • 506 Views
  • 2 replies
  • 0 likes
  • Premium
    Unsolved
  • 506 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Cannot pay for Spotify via Debit Card in Pakistan

Plan:PremiumCountry:PakistanDevice:iPhone X, DesktopOperating System:IOS 14, 15.1.1, Windows 10, Windows 11 My Question or Issue:For the last two days I’ve been trying to pay for students premium package for which I’m verified as a registered student...

  • Casual Listener
  • Plan: Premium Country: Pakistan Device: iPhone X, Desktop Operating System: IOS 14, 15.1.1, Windows 10, Windows 11   My Question or Issue: For the last two days I’ve been trying to pay...
  • Kiril
  • Moderator
  • 2941 Views
  • 3 replies
  • 0 likes
  • Debit Card
    Payment
    Payment Problems
    Premium Student
    Spotify
  • 2941 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am paying 10.73 per month and receiving free service with ads recently. How do I get premiu...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am pa...
  • Alex
  • Spotify Legend
  • 485 Views
  • 3 replies
  • 0 likes
  • 485 Views
  • 3 replies
  • 0 likes

Join spotify in Angola as a foreigner

Hello,I am a Portuguese citizen living in Angola for work.I want to get spotify premium, but my account is Angola based due to my IP.Although I have tried to pay for a subscription with my (portuguese) credit card , it gives me an error: card country...

  • Newbie
  • Hello, I am a Portuguese citizen living in Angola for work. I want to get spotify premium, but my account is Angola based due to my IP. Although I have tried to pay for a subscription with my (por...
  • Luan
  • Spotify Star
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

spotify premium in venezuela not working

I try to reproduce in my computer spotify but keeps sending me that the song is not available. I try to connect to spotify radio, my playlists... and keeps telling me the same problem. As i am a spotify premium i don't understand why i cant play the ...

  • Newbie
  • I try to reproduce in my computer spotify but keeps sending me that the song is not available. I try to connect to spotify radio, my playlists... and keeps telling me the same problem. As i am a...
  • MattSuda
  • Spotify Star
  • 991 Views
  • 2 replies
  • 0 likes
  • 991 Views
  • 2 replies
  • 0 likes

Solved!! Subscription Premium Duo

I have upgraded my sons subscription to Premium Duo and added another user. However when the other user (my husband) uses the Spotify app on his iphone he sees all my sons music. How can he have his own Music showing? My Question or Issue

  • Newbie
  • I have upgraded my sons  subscription to Premium Duo and added another user.  However when the other user (my husband)  uses the Spotify app on his iphone  he sees all my sons mus...
  • Maxim
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Solved!! Available Plans / Update Payment Method Leads To A Blank Screen

PlanPremium DuoCountryRomania DeviceiPhone 12, iPad Air 2, PCOperating SystemiOS 15.1, Windows 10 My Question or IssueHi there, I am trying to update the payment method for my account from one credit card to another, but trying to access the Availabl...

  • Newbie
  • Plan Premium Duo Country Romania   Device iPhone 12, iPad Air 2, PC Operating System iOS 15.1, Windows 10   My Question or Issue Hi there,   I am trying to update the paym...
  • Maxim
  • Spotify Star
  • 1281 Views
  • 2 replies
  • 0 likes
  • 1281 Views
  • 2 replies
  • 0 likes

Superuser Contribution Free premium trial not working

Hi,I started a Spotify premium student subscription yesterday and received an email that my payment was completed. I would get a free month and after that I would be charged for the student subscription. It has been more than 24 hours however and I s...

  • Newbie
  • Hi, I started a Spotify premium student subscription yesterday and received an email that my payment was completed. I would get a free month and after that I would be charged for the student subscri...
  • Jeremy
  • Spotify Legend
  • 1199 Views
  • 1 replies
  • 0 likes
  • Premium
    Student
  • 1199 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Community][Connect] Payment Expiration, Automatic Plan Downgrade, Clear Communication Please

Chat History... So, my payment expired for my family plan. I just renewed. it switched to premium. Why not back to family plan? Do I have to manually add all my members again? SebastianI can see that the plan was closed and now you start it again, so...

  • Visitor
  • Chat History...   So, my payment expired for my family plan. I just renewed. it switched to premium. Why not back to family plan? Do I have to manually add all my members again?   Sebas...
  • Elena
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • Connect
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to update billing info and getting this message

"This form has expired. Please reload the page and try again."So I cant change my billing info because of this Plan - Family PremiumCountry - USA

  • Casual Listener
  • "This form has expired. Please reload the page and try again." So I cant change my billing info because of this   Plan - Family Premium Country - USA  
  • Jeremy
  • Spotify Legend
  • 476 Views
  • 3 replies
  • 0 likes
  • 476 Views
  • 3 replies
  • 0 likes

Starbucks paying for Premium for their employees, but subscription changed to spotify free with ads

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Plus

PlanPlusCountryUSADeviceMotorola Z3 PlayOperating SystemAndroid 9 My Question or IssueI recently signed up for Spotify Plus and I love it! Is there any way I can invite/enroll my wife's account as well? I don't see it as an option as an available pla...

  • Newbie
  • Plan Plus Country USA Device Motorola Z3 Play Operating System Android 9   My Question or Issue I recently signed up for Spotify Plus and I love it!  Is there any way I can invite...
  • Jeremy
  • Spotify Legend
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Iraq

PlanFree/PremiumCountryIraq My Question or Issue As Spotify is officially available for most Middle Eastern countries, it's still not supporting Iraq. I have been using Spotify free for almost 5 years now, and I've always wanted to get the premium ac...

  • Casual Listener
  • Plan Free/Premium Country Iraq     My Question or Issue  As Spotify is officially available for most Middle Eastern countries, it's still not supporting Iraq. I have been using ...
  • HusseinMohammed9
  • Newbie
  • 11128 Views
  • 4 replies
  • 2 likes
  • 11128 Views
  • 4 replies
  • 2 likes

Paid but no premium

Hi i get the student premium, verified my student status, fill my credit card info, paid and the web page said “cant process” but i went to my bank account and spotify took the money. what can i do?

  • Newbie
  • Hi   i get the student premium, verified my student status, fill my credit card info, paid and the web page said “cant process” but i went to my bank account and spotify took the money. &nbsp...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Charged too much....help?

I upgraded to Premium Duo and was supposed to get 3 months free by using PayPal, but it is only showing 1 month. How can I get this fixed?

  • Newbie
  • I upgraded to Premium Duo and was supposed to get 3 months free by using PayPal, but it is only showing 1 month. How can I get this fixed?
  • Luan
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adverts on Spotify Premium

PlanPremiumAustralia DeviceiMacOperating SystemiOS 10.11.6 My Question or IssueI'm a Premium subscriber and am being served adverts during podcasts. The adverts are NOT embeded within the podcast itself, they are current and localised to Australia. T...

  • Casual Listener
  • Plan Premium Australia   Device iMac Operating System iOS 10.11.6   My Question or Issue I'm a Premium subscriber and am being served adverts during podcasts. The adverts are...
  • LarryDavid
  • Casual Listener
  • 595 Views
  • 4 replies
  • 0 likes
  • 595 Views
  • 4 replies
  • 0 likes

Superuser Contribution ads on premium

PlanFree/PremiumCountryaustraliaDevicegoogle hubOperating Systemgoogle hub My Question or Issuei pay for family premium and still hear ads on google hub.....why??

  • Newbie
  • Plan Free/Premium Country australia Device google hub Operating System google hub   My Question or Issue i pay for family premium and still hear ads on google hub.....why??
  • LarryDavid
  • Casual Listener
  • 373 Views
  • 2 replies
  • 1 likes
  • 373 Views
  • 2 replies
  • 1 likes