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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5291 Views
  • 23 replies
  • 2 likes
  • 5291 Views
  • 23 replies
  • 2 likes

Superuser Contribution Free premium ads for new subscribers

Lack of reward for existing customers PlanPremiumCountryIrelandDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I see so many ads for one - three months free for new...

  • Casual Listener
  • Lack of reward for existing customers    Plan Premium Country Ireland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Window...
  • johncarmody
  • Casual Listener
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

Superuser Contribution free premium for 3 months?

On the app it says premium individual free for 3 months, but i can’t find it anywhere on the website?

  • Visitor
  • On the app it says premium individual free for 3 months, but i can’t find it anywhere on the website?
  • MafeG
  • Spotify Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 461 Views
  • 1 replies
  • 0 likes

Solved!! Unlimited Subscription Advert Change?

Hi Spotify community, I've been signed up with a Spotify Unlimited subscription for some years, but this week I've suddenly begun getting adverts. This happens whenever I play audio to a device other than desktop (Alexa, Android App). Has there been ...

  • Casual Listener
  • Hi Spotify community,   I've been signed up with a Spotify Unlimited subscription for some years, but this week I've suddenly begun getting adverts. This happens whenever I play audio to a d...
  • 7_o8-550i398p
  • Newbie
  • 743 Views
  • 3 replies
  • 2 likes
  • 743 Views
  • 3 replies
  • 2 likes

Superuser Contribution Assinei, fui cobrado mas ainda sou free.

assinei o premium, caiu na hora no app do cartão de credito, mas ainda consta como freePlanFree/PremiumCountry brasil

  • Newbie
  • assinei o premium, caiu na hora no app do cartão de credito, mas ainda consta como free Plan Free/Premium Country brasil    
  • Alex
  • Spotify Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Not elegible because I already tried a free trial, even though I have not.

PlanXbox Game Pass 4 Month Free PremiumCountryMéxicoOperating SystemWindows 10My Question or IssueI confirmed my account the 8 of May, and I created my account just to use my Spotify's Game Pass Ultimate perk. It wouldn't work because I forgot I did ...

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  • Casual Listener
  • Plan Xbox Game Pass 4 Month Free Premium Country México Operating System Windows 10 My Question or Issue I confirmed my account the 8 of May, and I created my account just to use my Spotify's ...
  • Maxim
  • Spotify Star
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes

i forgot to cancel my spotify premium and it charged 4.99$

i want a refund cause i cant really pay for spotify premium because i dont have the money i forgot to cancel the spotify premium now i got charged 4.99$

  • Newbie
  • i want a refund cause i cant really pay for spotify premium because i dont have the money i forgot to cancel the spotify premium now i got charged 4.99$
  • Maxim
  • Spotify Star
  • 675 Views
  • 1 replies
  • 0 likes
  • 675 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues listing on multiple devices

Using my Spotify Premium account, I have previously listened on my iOS devices (iPhone, iPod Touch) via the Spotify app. This account is also associated with my Sonos account for home listening. However, when I'm at the gym (using my iPod Touch) and ...

  • Casual Listener
  • Using my Spotify Premium account, I have previously listened on my iOS devices (iPhone, iPod Touch) via the Spotify app. This account is also associated with my Sonos account for home listening. &nb...
  • Alex
  • Spotify Legend
  • 967 Views
  • 6 replies
  • 0 likes
  • 967 Views
  • 6 replies
  • 0 likes

Solved!! Premium duo invitation, account get "wrong password or username"

Upgraded to premium duo, and invited my partner to join the plan, she get the link and following the steps too login with her old existing account, get the error message "wrong password or username"Tried change the password and try again, same error ...

  • Casual Listener
  • Upgraded to premium duo, and invited my partner to join the plan, she get the link and following the steps too login with her old existing account, get the error message "wrong password or username" ...
  • Billy-J
  • Spotify Star
  • 1570 Views
  • 7 replies
  • 0 likes
  • 1570 Views
  • 7 replies
  • 0 likes

Superuser Contribution Free Spotify but still charging

I have concern about this free spotify few months ago i stil searchin answers.I subcribe a free spotify, and for i know it not due yet to charge me.I dont even get the premium one.I call my phone company but they tell me there is no subscription and ...

  • Newbie
  • I have concern about this free spotify few months ago i stil searchin answers.I subcribe a free spotify, and for i know it not due yet to charge me.I dont even get the premium one.I call my phone com...
  • mistermunro
  • Casual Listener
  • 1447 Views
  • 7 replies
  • 0 likes
  • Social & Random
  • 1447 Views
  • 7 replies
  • 0 likes

Premium Duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan two duo users simultaneously listen to two different playlists. We use a variety of devic...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can two...
  • Billy-J
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Solved!! New Premium Subscriber but Can’t Select Audio Quality

PlanPremiumCountryUSADeviceIPhone 11 Pro maxOperating System(iOS 14.7.1 My Question or IssueI app says I’m premium but when I connect to my Denon AVR-X6500H under audio quality it says “These option are not available when listening on another device....

  • Casual Listener
  • Plan Premium Country USA Device IPhone 11 Pro max Operating System (iOS 14.7.1    My Question or Issue I app says I’m premium but when I connect to my Denon AVR-X6500H under audio...
  • Maxim
  • Spotify Star
  • 459 Views
  • 3 replies
  • 0 likes
  • 459 Views
  • 3 replies
  • 0 likes

Superuser Contribution 2 accounts mistake

PlanPremium/FamilyFrance My Question or IssueHi ! Some months ago I created a profil and started the free trial for Spotify Premium (solo). For some reasons, I created a new profile some weeks later (that I currently use everyday), and I did not come...

  • Visitor
  • Plan Premium/Family France   My Question or Issue Hi !   Some months ago I created a profil and started the free trial for Spotify Premium (solo).   For some reasons, I create...
  • Ver
  • Spotify Legend
  • 1881 Views
  • 4 replies
  • 1 likes
  • 2 accounts
    accounts mistake
    Spotify family
    Spotify Premium
  • 1881 Views
  • 4 replies
  • 1 likes

Superuser Contribution I KEEP GETTING HACKED

PlanFamily premium Country USADeviceAlcatel 360, Dell PCOperating SystemAndroid, win 10 My Question or Issue My account keeps getting hacked. Over and over. I've done everything, I've scoured my computer and phone. I've changed passwords. Twice now s...

  • Visitor
  • Plan Family premium   Country  USA Device Alcatel 360, Dell PC Operating System Android, win 10   My Question or Issue  My account keeps getting hacked. Over and over. ...
  • Elena
  • Moderator
  • 28505 Views
  • 13 replies
  • 13 likes
  • 28505 Views
  • 13 replies
  • 13 likes

Solved!! Problems Getting By People Of Nepal Regarding Spotify

Spotify users are increasing day by day in Nepal so considering that we extremely need a local digital wallet for purchasing Spotify premium in Nepal like India and other countries and I think that due to this problem Spotify is not getting premium m...

  • Visitor
  • Spotify users are increasing day by day in Nepal so considering that we extremely need a local digital wallet for purchasing Spotify premium in Nepal like India and other countries and I think that d...
  • Maxim
  • Spotify Star
  • 1081 Views
  • 1 replies
  • 6 likes
  • 1081 Views
  • 1 replies
  • 6 likes

Solved!!Superuser Contribution Payconiq as a payment method

Straight to the point:I noticed that in the Netherlands, users can subscribe to a Spotify Premium account with the payment method IDEAL. In Belgium, we don't have that. However, we do have PAYCONIQ (our version of IDEAL).As it stands now in Belgium, ...

  • Casual Listener
  • Straight to the point: I noticed that in the Netherlands, users can subscribe to a Spotify Premium account with the payment method IDEAL. In Belgium, we don't have that. However, we do have PAYCONIQ...
  • MafeG
  • Spotify Legend
  • 1150 Views
  • 3 replies
  • 1 likes
  • Payment
    payment methods
  • 1150 Views
  • 3 replies
  • 1 likes

Problems joining Duo Premium

I recently upgraded from a personal premium account to premium duo, so that I could add my boyfriend (who lives with me).However, when he tried to join (from his basic spotify account) he received an error message saying that it was not possible to j...

  • Newbie
  • I recently upgraded from a personal premium account to premium duo, so that I could add my boyfriend (who lives with me). However, when he tried to join (from his basic spotify account) he received ...
  • Luke
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded to Duo but plan not showing on all devices

PlanDuoCountry UK DeviceiPhone 8Operating SystemiOS 14.4 My Question or IssueI upgraded to Duo yesterday via the website and account shows as Duo on desktop, but account is still showing as premium on mobile phone. How do I update plan on the app? Sh...

  • Casual Listener
  • Plan Duo Country UK   Device iPhone 8 Operating System iOS 14.4   My Question or Issue I upgraded to Duo yesterday via the website and account shows as Duo on desktop, but account...
  • MafeG
  • Spotify Legend
  • 707 Views
  • 6 replies
  • 0 likes
  • 707 Views
  • 6 replies
  • 0 likes

Superuser Contribution I have Family Premium and I want to connect o Hulu. It doesn't work!

Spotify closed this post with a really crappy explanation. https://community.spotify.com/t5/Closed-Ideas/Hulu-Spotify-Family-Plan-with-Hulu/idi-p/2348892?collapse_discussion=true So basically, I pay for a premium account for my family and you're tell...

  • Visitor
  • Spotify closed this post with a really crappy explanation.   https://community.spotify.com/t5/Closed-Ideas/Hulu-Spotify-Family-Plan-with-Hulu/idi-p/2348892?collapse_discussion=true   So...
  • Kiril
  • Moderator
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

[Other] Spotify should notify existing users when they release new subscription plans.

Spotify released Duo in September 2020. I joined Spotify's Family plan (with only two members in my plan) in 2019. When Spotify released Duo, they failed to notify existing customers. Almost a year later, I stumbled upon the Duo plan when I was seeki...

  • Visitor
  • Spotify released Duo in September 2020.  I joined Spotify's Family plan (with only two members in my plan) in 2019.  When Spotify released Duo, they failed to notify existing customers.&nbs...
  • OneByBoo
  • Roadie
  • 511 Views
  • 1 replies
  • 0 likes
  • Other
  • 511 Views
  • 1 replies
  • 0 likes

Superuser Contribution Opening "Spotify Premium Duo" Page in account leads to blank empty white page.

PlanPremium DuoCountryCanadaDeviceWindows 10 PCOperating SystemWindows 10 My Question or IssueWhen trying to access the Spotify Premium Duo tab in account, (https://www.spotify.com/ca-en/duo/welcome/) all I get is a blank white screen.

  • Newbie
  • Plan Premium Duo Country Canada Device Windows 10 PC Operating System Windows 10   My Question or Issue When trying to access the Spotify Premium Duo tab in account, (https://www.spoti...
  • Elena
  • Moderator
  • 678 Views
  • 4 replies
  • 1 likes
  • 678 Views
  • 4 replies
  • 1 likes