Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7738 Views
  • 23 replies
  • 2 likes
  • 7738 Views
  • 23 replies
  • 2 likes

Superuser Contribution Duo Mix isn't showing up

PlanPremium DuoCountryUnited States of AmericaDeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueDid the clean install in the support section, tried searching for it in the app, tried canceling and resubscribing even asked my p...

  • Newbie
  • Plan Premium Duo Country United States of America Device Samsung Galaxy Note 9 Operating System Android 10   My Question or Issue Did the clean install in the support section, tried...
  • Kiril
  • Moderator
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cancelling Hulu add on Spotify premium for students

I can't seem to cancel my Hulu add-on on my account. On the directions, I found it says to go to account overview and click deactivate Hulu, but I cannot find the deactivate Hulu option anywhere.

  • Newbie
  • I can't seem to cancel my Hulu add-on on my account. On the directions, I found it says to go to account overview and click deactivate Hulu, but I cannot find the deactivate Hulu option anywhere.
  • Alex
  • Spotify Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • App & Features
    Social & Random
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium plan

I canceled my premium plan months ago and I'm still being charged 

  • Visitor
  • I canceled my premium plan months ago and I'm still being charged 
  • Novy
  • Moderator
  • 275 Views
  • 2 replies
  • 0 likes
  • App & Features
  • 275 Views
  • 2 replies
  • 0 likes

Superuser Contribution Credit Card Payment Problem (TR)

I am a premium family subscriber for three months, but Spotify payment page no longer confirms my credit card number and displays a message "“Oops, seems your card or payment provider is having a bad day. Don’t worry, no money has been charged. Try a...

  • Newbie
  • I am a premium family subscriber for three months, but Spotify payment page no longer confirms my credit card number and displays a message "“Oops, seems your card or payment provider is having a bad...
  • Eni
  • Moderator
  • 1285 Views
  • 10 replies
  • 1 likes
  • 1285 Views
  • 10 replies
  • 1 likes

Superuser Contribution Re: Family subscription problem

Family Subscription Problem have taken 6 months plan for 6 family account. But not able to invite. I am from India and using Galaxy Note 20 .. kindly guide ...HELP

  • Visitor
  • Family Subscription Problem have taken 6 months plan for 6 family account.  But  not able to invite. I am from India and using Galaxy Note 20 .. kindly guide ...HELP
  • Kiril
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription by transfer or pay by airtime

I have tried to pay with my card but it's not working...I need to renew my subscription....so I suggest a transfer option...dis is option is necessary please... thank

  • Visitor
  • I have tried to pay with my card but it's not working...I need to renew my subscription....so I suggest a transfer option...dis is option is necessary please... thank
  • Kiril
  • Moderator
  • 684 Views
  • 1 replies
  • 1 likes
  • App & Features
  • 684 Views
  • 1 replies
  • 1 likes

Superuser Contribution 2 months free trial

Spotify is giving me the option to take a 2 months free trial but whenever i click on the ad it won't show anything... Is it fake publicity?

  • Visitor
  • Spotify is giving me the option to take a 2 months free trial but whenever i click on the ad it won't show anything... Is it fake publicity?
  • Alex
  • Spotify Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 285 Views
  • 1 replies
  • 0 likes

Payment issues in South Africa

Good day, I have signed up for Spotify Duo using my Vodacom mobile nr. I have a Vodacom contract and not a prepaid service. I am now getting notifications that I do not have enough airtime on my plan for the payment - but it should just be added to m...

  • Newbie
  • Good day,   I have signed up for Spotify Duo using my Vodacom mobile nr. I have a Vodacom contract and not a prepaid service. I am now getting notifications that I do not have enough airtime o...
  • Luan
  • Spotify Star
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switched payment method, accidentally switched subscriptions

PlanWas previously the premium with hulu subscription.Now is just the premium with no hulu. My Question or IssueI had timed out of the 4 year student subscription a few months ago which had the hulu addition and automatically continued with the premi...

  • Newbie
  • Plan Was previously the premium with hulu subscription. Now is just the premium with no hulu.   My Question or Issue I had timed out of the 4 year student subscription a few months ago whic...
  • Vasil
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to put payment method

I am unable to put in my payment method , it keeps showing it can’t connect. i have tried using my laptop, still the same result and I have tried using incognito mode still the same result can’t put my card details

  • Casual Listener
  • I am unable to put in my payment method , it keeps showing it can’t connect. i have tried using my laptop, still the same result and I have tried using incognito mode still the same result  can’...
  • Vasil
  • Moderator
  • 458 Views
  • 6 replies
  • 0 likes
  • 458 Views
  • 6 replies
  • 0 likes

Spotify prem payment not accepted

What do i do its the last day today before the plan eventually expires 

  • Visitor
  • What do i do its the last day today before the plan eventually expires 
  • 154 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 154 Views
  • 0 replies
  • 0 likes

Can't make the payment with my card here in nigeria

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

[Desktop][Podcasts] Stop spamming me in the UI

I'm a paying Spotify user and the UI is polluted by dumb "COVID-19" information, it has nothing to do with playing music and podcasts. Get it off my screen who the heck do you think you are? Cnn? Do you think anyone hasn't been bombarded enough by th...

  • Casual Listener
  • I'm a paying Spotify user and the UI is polluted by dumb "COVID-19" information, it has nothing to do with playing music and podcasts. Get it off my screen who the heck do you think you are? Cnn? Do ...
  • 181 Views
  • 0 replies
  • 0 likes
  • Desktop
    Podcasts
  • 181 Views
  • 0 replies
  • 0 likes

Superuser Contribution why do i still have premium even though i haven't pay again?

i missed a payment awhile ago but i still have all my downloads. i thought spotify will just cut my subscription. is it bad? do i have to pay double next time?

  • Newbie
  • i missed a payment awhile ago but i still have all my downloads. i thought spotify will just cut my subscription. is it bad? do i have to pay double next time?
  • Elena
  • Moderator
  • 2100 Views
  • 1 replies
  • 0 likes
  • 2100 Views
  • 1 replies
  • 0 likes

switch back to premium from duo

I upgraded to duo by mistake and switched back within 5 minutesYet it now says I must finishe the current cycle to switch back.If spotify can do upgrades for partial periods, surely it can do downgrades as well.I do not want to be charged for a servi...

  • Visitor
  • I upgraded to duo by mistake and switched back within 5 minutes Yet it now says I must finishe the current cycle to switch back. If spotify can do upgrades for partial periods, surely it can do dow...
  • AdamDam
  • Spotify Star
  • 2446 Views
  • 3 replies
  • 0 likes
  • 2446 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ongoing subscription

Do I have a ongoing premiumsubscription? I thought i had changed it to free. But Spotify withdraw money from my account

  • Visitor
  • Do I have a ongoing premiumsubscription? I thought i had changed it to free. But Spotify withdraw money from my account               ...
  • Elena
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant subscribe to premium

PlanFree/PremiumCountryCanadaDeviceSamsung galaxy s20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cant subscribe to premium, it keeps telling me that im not illegible to the plan i chose.

  • Visitor
  • Plan Free/Premium Country Canada Device Samsung galaxy s20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I cant subscribe to premium, it keeps te...
  • Elena
  • Moderator
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "Only You" feature

Last year I missed the Only You you guys had around June I think. Is it coming this year, too?

  • Gig Goer
  • Last year I missed the Only You you guys had around June I think.   Is it coming this year, too?
  • CarlosE
  • Moderator
  • 422 Views
  • 1 replies
  • 0 likes
  • Feature
    only you
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Temporarily Free Premium for Ukrainian users as an act of solidarity and support

Dear Spotify!A lot of people in Ukraine are users of your app from it's first day in Ukrainian market. It would be great gesture of solidarity and support for Ukrainians if you temporarily allowed us to use your services for free. Music is a great wa...

  • Casual Listener
  •   Dear Spotify! A lot of people in Ukraine are users of your app from it's first day in Ukrainian market. It would be great gesture of solidarity and support for Ukrainians if you temporarily ...
  • olgom
  • Casual Listener
  • 2900 Views
  • 1 replies
  • 10 likes
  • 2900 Views
  • 1 replies
  • 10 likes

[Other] Not changing Spotify plan

So whenever the payment method needs updating, Spotify seems to forget that I have a Spotify Duo plan and tries to sign me up for a Spotify individual plan. This had happened to me twice this year and it's very annoying. Instead of automatically tryi...

  • Visitor
  • So whenever the payment method needs updating, Spotify seems to forget that I have a Spotify Duo plan and tries to sign me up for a Spotify individual plan. This had happened to me twice this year an...
  • MauriceMV
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • Other
  • 216 Views
  • 1 replies
  • 0 likes