Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4172 Views
  • 23 replies
  • 2 likes
  • 4172 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution Error when upgrading to Premium

PlanPremium (Free Trial)CountrySwedenDevicePCOperating SystemWindows 10 So I'm trying to upgrade to Premium as I'll get 1 month for free. When I have entered all the card details and confirmed with an app that we use in Sweden, I get sent back to the...

  • Regular
  • Plan Premium (Free Trial) Country Sweden Device PC Operating System Windows 10   So I'm trying to upgrade to Premium as I'll get 1 month for free. When I have entered all the card detai...
  • CarlosE
  • Moderator
  • 1978 Views
  • 9 replies
  • 0 likes
  • 1978 Views
  • 9 replies
  • 0 likes

Deleting a member from family premium

Hi, I'd would like to know what happens when I delete a member of my familiy premium account. Is this member's account totally deleted from Spotify ? or only from my family premium account? This member would like to keep his account and subscribe for...

  • Newbie
  • Hi,   I'd would like to know what happens when I delete a member of my familiy premium account. Is this member's account totally deleted from Spotify ? or only from my family premium account?&...
  • AdamDam
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium tab in app not working

PlanFreeCountryEnglandDeviceSamsung Galaxy S20Operating SystemAndroid My Question or IssueWhen I am pressing on the premium tab I am just getting a "that didn't work, try again" message. I have tried uninstalling and reinstalling the app, logging out...

  • Casual Listener
  •   Plan Free Country England Device Samsung Galaxy S20 Operating System Android   My Question or Issue When I am pressing on the premium tab I am just getting a "that didn't work...
  • Platty616
  • Casual Listener
  • 1053 Views
  • 4 replies
  • 0 likes
  • 1053 Views
  • 4 replies
  • 0 likes

Zahlungsmethode passt nicht zu meinem Land [Schweiz]

PlanFree --> PremiumCountrySchweizMy Question or IssueHeydas Probeabo ist nun durch und Spotify kann das Premiumabo nicht auf meiner VISA-Karte belasten. Grund: mein Land stimmt nicht mit der Zahlungsmethode übereinDie Karte kommt nicht aus der Schwe...

  • Casual Listener
  • Plan Free --> Premium Country Schweiz My Question or Issue Hey das Probeabo ist nun durch und Spotify kann das Premiumabo nicht auf meiner VISA-Karte belasten. Grund: mein Land stimmt nicht ...
  • user-removed
  • Not applicable
  • 3277 Views
  • 4 replies
  • 0 likes
  • 3277 Views
  • 4 replies
  • 0 likes

Superuser Contribution double charges

PlanPremium DuoCountryHungary Device(iPhone 6s, Samsung A51) My Question or IssueI used to have a Family premium subscription. The bank card it was linked with has expired. Upon renewing it the simple premium option was set up and charged accordingly...

  • Newbie
  • Plan Premium Duo Country Hungary   Device (iPhone 6s, Samsung A51)   My Question or Issue I used to have a Family premium subscription. The bank card it was linked with has expired...
  • Eni
  • Moderator
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Paid for the premium account but still it’s showing free account

PlanPremiumCountryIndiaDeviceiPhone XOperating SystemiOS 14.4 My Question or IssueI paid for the premium account but I can’t access it , it’s still showing free  

  • Newbie
  • Plan Premium Country India Device iPhone X Operating System iOS 14.4   My Question or Issue I paid for the premium account but I can’t access it , it’s still showing free    
  • Eni
  • Moderator
  • 562 Views
  • 1 replies
  • 0 likes
  • Payment Problems
    Premium
    Subscription
  • 562 Views
  • 1 replies
  • 0 likes

[Community][Partnership] Denon AVR Free Spotify Offer

Shortly after I purchased my new Denon AVR X3500H, I recall Spotify sending an offer of free Spotify Premium to all new Denon AVR purchasers. It seems they were increasing the offer from Free Spotify Basic to Free Premium. Am I remembering correctly?...

  • Visitor
  • Shortly after I purchased my new Denon AVR X3500H, I recall Spotify sending an offer of free Spotify Premium to all new Denon AVR purchasers. It seems they were increasing the offer from Free Spotify...
  • Billy-J
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • Partnership
  • 402 Views
  • 1 replies
  • 0 likes

[Other] Japan family mart gift card

I purchased a family mart card for a premier membership. I changed my account to Japan and my payment account to Japan. When I go to the gift card Redeem website it says to put the ZIP Code in and I put a Japanese ZIP Code in and it does not work

  • Casual Listener
  • I purchased a family mart card for a premier membership. I changed my account to Japan and my payment account to Japan. When I go to the gift card Redeem website it says to put the ZIP Code in and I ...
  • Grantawaters
  • Casual Listener
  • 560 Views
  • 2 replies
  • 1 likes
  • Other
  • 560 Views
  • 2 replies
  • 1 likes

Superuser Contribution Cannot delete card information

Hi, I want to remove my saved card information from Spotify. But there is no option to remove credit card information. Last time I chat with customer support they said it will automatically remove. But I can see my saved card information tied with my...

  • Casual Listener
  • Hi,   I want to remove my saved card information from Spotify. But there is no option to remove credit card information.    Last time I chat with customer support they said it will...
  • Alex
  • Spotify Legend
  • 620 Views
  • 1 replies
  • 0 likes
  • 620 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Spotify duo only allows me to pay via Vodacom, not via card. Is this normal?

I'm trying to subscribe to the premium duo plan, but the only payment option is via Vodacom. There's is a card option visible but clicking it redirects me to payment via Vodacom. Is there a way to subscribe via card payment?

  • Visitor
  • I'm trying to subscribe to the premium duo plan, but the only payment option is via Vodacom. There's is a card option visible but clicking it redirects me to payment via Vodacom. Is there a way to su...
  • Elena
  • Moderator
  • 262 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution neither Family nor Duo working simultaneously on two devices with different accounts

PlanPremium (Duo)CountryGermanyDevice(iPhone 7plus and 11 pro max, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(latest iOS 10, with current spotify app) My Question or Issuewith family as well as duo plan: unfortunately my device pauses a...

  • Newbie
  • Plan Premium (Duo) Country Germany Device (iPhone 7plus and 11 pro max, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (latest iOS 10, with current spotify app)   My Question...
  • Ivan
  • Spotify Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution I canceled my plan and I need to delete my Credit Card Information

PlanPremiumCountryArgentinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI need remove my credit card information and your UI is hidden it. I canceled my plan and ...

  • Visitor
  • Plan Premium Country Argentina Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I nee...
  • Jeremy
  • Spotify
  • 5442 Views
  • 7 replies
  • 1 likes
  • 5442 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution spotify duo

PlanPremiumCountryNetherlandsMy Question or IssueMe and my girlfriend haven't moved in together yet but I was wondering if we already could set up a Spotify Duo plan.

  • Newbie
  • Plan Premium Country Netherlands My Question or Issue Me and my girlfriend haven't moved in together yet but I was wondering if we already could set up a Spotify Duo plan.
  • Jeremy
  • Spotify
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Price will be increase

PlanPremium ( Family )CountrySlovakiaDeviceAllOperating SystemAll My Question or Issue: Hi,I noticed an increase in the price of the premium plan (family).Why? What will be better? Will I be able to download songs to my computer in mp3 format and cop...

  • Visitor
  • Plan Premium ( Family ) Country Slovakia Device All Operating System All   My Question or Issue:   Hi, I noticed an increase in the price of the premium plan (family). Why? Wha...
  • GloryPink
  • Regular
  • 654 Views
  • 2 replies
  • 1 likes
  • Increase price
  • 654 Views
  • 2 replies
  • 1 likes

Deleting free trial when i already have premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I already have premium. I accidently set up a free trial . I am disabled and do not see how to cancel trial. Wher...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I already have premium. I acc...
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

SPOTIFY withdrew to much

Hi, I have a student subscription. I paid 4,99 and SPOTIFY withdrewed 9,99 after 7 mounth. what to do?

  • Newbie
  • Hi, I have a student subscription.   I paid 4,99 and SPOTIFY withdrewed 9,99 after 7 mounth.   what to do?
  • Jose_M
  • Spotify Star
  • 643 Views
  • 1 replies
  • 0 likes
  • 643 Views
  • 1 replies
  • 0 likes

Superuser Contribution BAJA DE CUENTA POR QUE EL GOBIERNO ARGENTINO COBRA INTERESES

Quería saber si me pueden informar sobre el tema ya que en argentina salio una noticia que todo lo que se este pagando en dolares (x ej. SPOTIFY, AMAZON, NETFLIX, etc) se van a descontar automáticamente de la cuenta de la tarjeta de credito en dolare...

  • Casual Listener
  • Quería saber si me pueden informar sobre el tema ya que en argentina salio una noticia que todo lo que se este pagando en dolares (x ej. SPOTIFY, AMAZON, NETFLIX, etc) se van a descontar automáticame...
  • lukete77
  • Newbie
  • 8728 Views
  • 85 replies
  • 3 likes
  • 8728 Views
  • 85 replies
  • 3 likes

Superuser Contribution Can't enter apartment number for Spotify Duo

PlanPremium DuoCountryUSOperating SystemWindows 10 My Question or IssueI registered for Spotify Duo, however address verification doesn't allow entering my apartment number and was only able to enter my building address. Not a big deal for me until s...

  • Newbie
  •   Plan Premium Duo Country US Operating System Windows 10   My Question or Issue I registered for Spotify Duo, however address verification doesn't allow entering my apartment numb...
  • Alex
  • Spotify Legend
  • 680 Views
  • 1 replies
  • 0 likes
  • 680 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo not working

PlanPremium DuoCountryRomaniaDevicePCOperating SystemWindows 10 My Question or IssueHello,When trying to setup Premium Duo, the first step is to put in your address. After I do exactly that, when I press the button, nothing happens. Therefor I can't ...

  • Newbie
  • Plan Premium Duo Country Romania Device PC Operating System Windows 10   My Question or Issue Hello, When trying to setup Premium Duo, the first step is to put in your address. Afte...
  • Alex
  • Spotify Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Subscription for 1 year

PlanFree/PremiumCountry DeviceSamsung Galaxy A5 2017Operating systemAndroid My Question or IssueWhere I can buy subscription for year. My trail for 3 months has ended,and i better prefer to buy it for year.

  • Casual Listener
  • Plan Free/Premium Country   Device Samsung Galaxy A5 2017 Operating system Android   My Question or Issue Where I can buy subscription for year. My trail for 3 months has ended,an...
  • Billy-J
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes