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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45707 Views
  • 16 replies
  • 4 likes
  • 45707 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28785 Views
  • 19 replies
  • 2 likes
  • 28785 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20195 Views
  • 6 replies
  • 1 likes
  • 20195 Views
  • 6 replies
  • 1 likes

[Partnership] Spotify and Apple ripoff : they charge you twice

Premium, USA, iPhone 8, iOS 10 So I’ve been using Spotify Premium for years now and what I discovered recently is that both Apple and Spotify have been charging me for the service. So you get billed twice the amount for the exact same service. This w...

  • Newbie
  • Premium, USA, iPhone 8, iOS 10   So I’ve been using Spotify Premium for years now and what I discovered recently is that both Apple and Spotify have been charging me for the service....
  • Jose_M
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • apple store
    ripoff
    Spotify
  • 285 Views
  • 1 replies
  • 0 likes

3 months premium for 9.99€

Can I buy 10€ gift card to get three months premium for 9.99€. Or is it just for one month.

  • Regular
  • Can I buy 10€ gift card to get three months premium for 9.99€. Or is it just for one month.
  • OneByBoo
  • Community Legend
  • 385 Views
  • 3 replies
  • 0 likes
  • 385 Views
  • 3 replies
  • 0 likes

Spotify unable to identify the country i am located

Country: IrelandDevice: Macbook Pro My Issue: My location when i firstly subscribed was Greece and the program i chose was the premium. Recently, i moved to Ireland and I wanted to subscribe for premium duo (which was not available in Greece). Theref...

  • Newbie
  • Country: Ireland Device: Macbook Pro   My Issue: My location when i firstly subscribed was Greece and the program i chose was the premium. Recently, i moved to Ireland and I wanted to su...
  • OneByBoo
  • Community Legend
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Spotify from UK to UAE

Hi. I am operating on Android and my husband iPhone. We are both currently on UK Spotify premium plans using the Vodafone plan, works fine here where we now live in Dubai UAE. I use a lot playlists. We now want to change over as our UK plan has finis...

  • Newbie
  • Hi.  I am operating on Android and my husband iPhone.  We are both currently on UK Spotify premium plans using the Vodafone plan, works fine here where we now live in Dubai UAE. I use a l...
  • OneByBoo
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Spotify no longer pairing to my amazon echo/alexa account

So the other day I received the below email from Spotify. Hi To protect your Spotify account, we've reset your password due to detected suspicious activity. You need to create a new password to log back in. Just click the big green button. RESET PASS...

  • Regular
  • So the other day I received the below email from Spotify. Hi To protect your Spotify account, we've reset your password due to detected suspicious activity. You need to create a new password to log b...
  • rollingstones44
  • Newbie
  • 1439 Views
  • 3 replies
  • 2 likes
  • 1439 Views
  • 3 replies
  • 2 likes

Ya no cuento con Plan familiar Premium y me llegó cargo del mismo a mí tarjeta

Llevo 2 meses sin contratar el Plan familiar Premium, sin embargo el día de ayer (28 de mayo) se me acaba de hacer el cargo del mismo($149.00). Hoy en día sólo uso el Premium personal.

  • Newbie
  • Llevo 2 meses sin contratar el Plan familiar Premium, sin embargo el día de ayer (28 de mayo) se me acaba de hacer el cargo del mismo($149.00). Hoy en día sólo uso el Premium personal.
  • Billy-J
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Hulu subscription got cancelled?

Plan:PremiumCountry: USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, So for the last few years I have been on the student premium plan which included Hul...

  • Newbie
  • Plan: Premium Country: USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  ...
  • Billy-J
  • Spotify Star
  • 404 Views
  • 1 replies
  • 0 likes
  • Hulu
    Hulu-spotify
    Subscription
  • 404 Views
  • 1 replies
  • 0 likes

“Win Back” offers... how to get one!?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had a Spotify free trial already, but I understand that Spotify has “win back” offers ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Billy-J
  • Spotify Star
  • 535 Views
  • 1 replies
  • 0 likes
  • 535 Views
  • 1 replies
  • 0 likes

got a refund but wheres my money

Plansamsung galaxy 7idk My Question or Issueso i got a refund but i donnot no wheee the money went to

  • Casual Listener
  • Plan samsung galaxy 7 idk   My Question or Issue so i got a refund but i donnot no wheee the money went to
  • Billy-J
  • Spotify Star
  • 305 Views
  • 5 replies
  • 0 likes
  • 305 Views
  • 5 replies
  • 0 likes

Superuser Contribution 0,99 cents Premium won't activate

PlanFree/PremiumCountryThe Netherlands DeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueMy Spotify account did not switch to Premium after i got the 3 months for 0,99 cents deal. It says that there has been subscripted 0,99 cents on...

  • Casual Listener
  •   Plan Free/Premium Country The Netherlands   Device Samsung Galaxy S9 Operating System Android   My Question or Issue My Spotify account did not switch to Premium after i ...
  • Esmeepompert
  • Casual Listener
  • 326 Views
  • 4 replies
  • 1 likes
  • 326 Views
  • 4 replies
  • 1 likes

Hulu subscription link not appearing

I have been paying the 12.99/mo for years now and have recently just signed up for the student discount that also includes Hulu. However, I have not been able to find any link on my account overview that will allow me to link and activate Hulu. I hav...

  • Newbie
  • I have been paying the 12.99/mo for years now and have recently just signed up for the student discount that also includes Hulu. However, I have not been able to find any link on my account overview ...
  • Billy-J
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!! Premium bezahlt, Laufzeit noch einen Monat, aber bei Buchung auf FREE zurückgesetzt

Hallo, ich habe Spotify immer über die Geschenk karten bezahlt und das halt immer für einen extra Monat im voraus. Naja, dann wurde das Konto mal kurzzeitig, warum auch immer, auf Family versetzt, was ich aber wieder auf normales Premium (nach ein pa...

  • Casual Listener
  • Hallo, ich habe Spotify immer über die Geschenk karten bezahlt und das halt immer für einen extra Monat im voraus. Naja, dann wurde das Konto mal kurzzeitig, warum auch immer, auf Family versetzt, wa...
  • Luan
  • Spotify Star
  • 587 Views
  • 3 replies
  • 0 likes
  • 587 Views
  • 3 replies
  • 0 likes

Cant download Songs

Good Morning, I am from Germany and I am not able to download Songs for 2 days now. Premium is activated (It says so in the Website, it is the Student version). And as far as I see, the other premium Features like skip, like or choose a Free Song of ...

  • Newbie
  • Good Morning, I am from Germany and I am not able to download Songs for 2 days now. Premium is activated (It says so in the Website, it is the Student version). And as far as I see, the other premium...
  • OneByBoo
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I redeem Google Home Mini?

PlanPremiumCountryCanadaDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI purchased a premium spotify account, how do i redeem my Google Home Mini? Never received an email. The promo goes until May 31 in Canada

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I purchased a premium spotify account, how do i redeem my Google Home Mini...
  • Katerina
  • Spotify Legend
  • 336 Views
  • 3 replies
  • 0 likes
  • Google Home Mini
  • 336 Views
  • 3 replies
  • 0 likes

Annual membership gift

Hello, I would like to purchase a 1 year membership for a friend.I have his email address to setup an account, but where on your website do I click to setup annual account ?

  • Newbie
  • Hello,   I would like to purchase a 1 year membership for a friend. I have his email address to setup an account, but where on your website do I click to setup annual account ?
  • OneByBoo
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Codigo inválido

Cuando ingreso en códigoDe la tarjeta de regalo Aparece código inválido :'(

  • Casual Listener
  • Cuando ingreso en código De la tarjeta de regalo  Aparece código inválido :'(
  • Brunelicia
  • Spotify Star
  • 344 Views
  • 3 replies
  • 0 likes
  • Spotify
  • 344 Views
  • 3 replies
  • 0 likes

Premium Account with Hulu

Hello, I have the Individual Premium Plan in the USA. I am trying to find out if I had to enable the Hulu account during the promotional period and since that period is now closed if I am no longer able to activate the Hulu subscription. I can't find...

  • Casual Listener
  • Hello,   I have the Individual Premium Plan in the USA.   I am trying to find out if I had to enable the Hulu account during the promotional period and since that period is now closed i...
  • Billy-J
  • Spotify Star
  • 344 Views
  • 3 replies
  • 0 likes
  • 344 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot connect Hulu and Spotify

I just signed up for Premium, as I had to cancel it a few days ago due to insufficient funds in my account. Now I have the funds, and I had my Hulu paid for through Spotify, but now I am not able to connect the two accounts anymore. I want to know wh...

  • Newbie
  • I just signed up for Premium, as I had to cancel it a few days ago due to insufficient funds in my account.  Now I have the funds, and I had my Hulu paid for through Spotify, but now I am not ab...
  • Peter
  • Spotify Legend
  • 277 Views
  • 3 replies
  • 1 likes
  • 277 Views
  • 3 replies
  • 1 likes

Superuser Contribution Hulu Linking issues

I’m trying to long in to my Hulu account that was linked to Spotify but it’s not giving me that option I already paid for Spotify premium But it’s not working how to get Hulu working? Anyone Thanks!PlanPremiumCountry USA DeviceiPhone 7Operating Syste...

  • Newbie
  • I’m trying to long in to my Hulu account that was linked to Spotify but it’s not giving me that option I already paid for Spotify  premium  But it’s not working how to get Hulu working? Any...
  • Katerina
  • Spotify Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

can't connect to hulu

ive had premium for years now, and am just trying to connect to hulu. half hour later , im still getting no clear way of doing it. Some comments have said to go to "my services" part of my account page, but i don't see any such "my services link" aft...

  • Newbie
  • ive had premium for years now, and am just trying to connect to hulu.  half hour later , im still getting no clear way of doing it.  Some comments have said to go to "my services" part of m...
  • Bethany_Dawn
  • Community Legend
  • 273 Views
  • 1 replies
  • 1 likes
  • 273 Views
  • 1 replies
  • 1 likes