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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5104 Views
  • 23 replies
  • 2 likes
  • 5104 Views
  • 23 replies
  • 2 likes

Unable to switch from family to Duo

Hi there, I'm currently on a premium family plan (UK)Using iPhone 12 mini / Macbook pro 2013iOS 14 / Mac OS 11 I'm looking to switch to Duo, as there's only two of us on the account, and I get the following message: "Unable to change plans. This coul...

  • Newbie
  • Hi there,   I'm currently on a premium family plan (UK) Using iPhone 12 mini / Macbook pro 2013 iOS 14 / Mac OS 11   I'm looking to switch to Duo, as there's only two of us on the acc...
  • Luan
  • Spotify Star
  • 600 Views
  • 1 replies
  • 0 likes
  • 600 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium subscription and payment errors

PlanPremiumCountryIndiaDevice(One Plus 6, Mi Redmi Note 10 pro max, HP Envy x360)Operating System(Android, Windows 10) My Question or IssueSince my credit card expired, this month's monthly recurring payment could not go through. Upon updating my pay...

  • Casual Listener
  •   Plan Premium Country India Device (One Plus 6, Mi Redmi Note 10 pro max, HP Envy x360) Operating System (Android, Windows 10)   My Question or Issue Since my credit card expire...
  • Mihail
  • Spotify Legend
  • 450 Views
  • 3 replies
  • 0 likes
  • 450 Views
  • 3 replies
  • 0 likes

Superuser Contribution Money got deducted from debt card(paypal) but no premium access.

Plan Free Country Zimbabwe Device Samsung Galaxy M31 Operating System Android 10 My Question or Issue Tried to get the 3 month free premium deal then I was reverted to the "1 month free" premium deal which I then used my Paypal to try to purchase it....

  • Newbie
  • Plan Free Country Zimbabwe Device Samsung Galaxy M31 Operating System Android 10   My Question or Issue   Tried to get the 3 month free premium deal then I was reverte...
  • Mihail
  • Spotify Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

[Community][Other] Support for Military and First Responders

Please find a way to support our Military and first responders. If you are not interested in supporting our military and first responders please simply make this statement on your webpage to clarify your stance. I would make some suggestions but I do...

  • Visitor
  • Please find a way to support our Military and first responders. If you are not interested in supporting our military and first responders please simply make this statement on your webpage to clarify ...
  • 246 Views
  • 0 replies
  • 2 likes
  • Other
  • 246 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Can't redeem the Premium trial even though I've never started a trial before

PlanFree-PremiumCountryCzech RepublicDeviceLenovoOperating SystemWindows 10 My Question or IssueHello, kind people of Spotify. I am trying to redeem the 3-months-free Premium offer and after I normally fill up the payment info, the site gives me a me...

  • Casual Listener
  • Plan Free-Premium Country Czech Republic Device Lenovo Operating System Windows 10   My Question or Issue Hello, kind people of Spotify.   I am trying to redeem the 3-months-fre...
  • Eni
  • Moderator
  • 1273 Views
  • 5 replies
  • 0 likes
  • Trial
  • 1273 Views
  • 5 replies
  • 0 likes

Changing plans

PlanPremium (normal)CountryUSA DeviceSamsung Galaxy S20 UltraOperating SystemAndroid My Question or IssueI wish to swap from the normal premium to Spotify Duo. I already updated my payment option, but no matter what plan I try to switch to, it keeps ...

  • Visitor
  • Plan Premium (normal) Country USA   Device Samsung Galaxy S20 Ultra Operating System Android   My Question or Issue I wish to swap from the normal premium to Spotify Duo. I alrea...
  • Billy-J
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

I cannot start a Spotify free trial even though I have never started one before

PlanFreeCountryUnited StatesDeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueI recently got a 3 month free subscription from the fortnite promotion. Whenever I put in my card info it says I have already started a premium trial i...

  • Visitor
  •   Plan Free Country United States Device Samsung Galaxy S10+ Operating System Android 9   My Question or Issue I recently got a 3 month free subscription from the fortnite promot...
  • Billy-J
  • Spotify Star
  • 998 Views
  • 1 replies
  • 0 likes
  • 998 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dieser Premium-Code ist leider nicht gültig. Versuch es noch mal oder wende Dich an den Kundendienst

Plan/PremiumCountryukDeviceMULTIPLEOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've just purchased a £10 credit voucher for Spotify from Sainsburrys, and it appears that there is some sort of issue, as i get an incomp...

  • Regular
  • Plan /Premium Country uk Device MULTIPLE Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I've just purchased a £10 credit voucher for Spoti...
  • Alex
  • Spotify Legend
  • 860 Views
  • 1 replies
  • 0 likes
  • 860 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Change to Hulu (no adds) when I have a Spotify Student Premium account

My Question or IssueHi, I am trying to get Hulu without adds, but I have a Spotify Student Premium account. I found the steps online to deactivate Hulu so that I could sign up for Hulu without adds. I followed the steps to where they said the deactiv...

  • Newbie
  • My Question or Issue Hi, I am trying to get Hulu without adds, but I have a Spotify Student Premium account. I found the steps online to deactivate Hulu so that I could sign up for Hulu without adds...
  • Eni
  • Moderator
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

"Something went wrong. Try again" when trying to upgrade in Premium Duo Plan

PlanPremium DuoCountryPhilippines DeviceXiaomi Red Mi, Iphone 6, Operating SystemWindows 10 My Question or IssueHi! Last time, I downgrade my spotify premium to free but been trying to upgrade my account in Premium Duo Plan but it says "Something wen...

  • Casual Listener
  • Plan Premium Duo Country Philippines   Device Xiaomi Red Mi, Iphone 6,  Operating System Windows 10   My Question or Issue Hi!   Last time, I downgrade my spotify pre...
  • Billy-J
  • Spotify Star
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Duo address verification issues

When trying to add my Duo Partner to the subscription, we get an error even if adding the address EXACTLY as it appears in the duo page. Even tried the billing address just to be sure, but still same problem. help please!

  • Visitor
  • When trying to add my Duo Partner to the subscription, we get an error even if adding the address EXACTLY as it appears in the duo page.    Even tried the billing address just to be sure,...
  • Billy-J
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • Duo
  • 428 Views
  • 1 replies
  • 0 likes

Solved!! Redeem Spotify premium gift card and then move to another country

Hello, I currently live in the US and opened my Spotify account here. I am moving to another country in a few weeks. I was just given a 6 month Spotify premium gift card by an American friend, which I am planning to redeem before leaving. Will I be a...

  • Casual Listener
  • Hello,   I currently live in the US and opened my Spotify account here. I am moving to another country in a few weeks. I was just given a 6 month Spotify premium gift card by an American frien...
  • cicada84
  • Casual Listener
  • 999 Views
  • 2 replies
  • 0 likes
  • 999 Views
  • 2 replies
  • 0 likes

Superuser Contribution Subscriptions

PlanFreeCountryUnited States of AmericaDeviceiPhone 11Operating SystemiOS 14 My Question or IssueThis is just a question, My payment plan is Free but it gave me 2 weeks of premium for free. I was confused because I haven't entered any card informatio...

  • Visitor
  • Plan Free Country United States of America Device iPhone 11 Operating System iOS 14   My Question or Issue This is just a question, My payment plan is Free but it gave me 2 weeks of pr...
  • Novy
  • Moderator
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is it possible to renew my Spotify Premium if I redeemed it using a gift card?

Hello guys,Two months ago, I purchased a 3 month spotify premium gift card. I know I might sound stupid now, but some time later I thought I could take a break from spotify for Tidal 2 month offer. Last time I realised spotify is better and decided t...

Account overview - Spotify - Google Chrome 06.06.2021 14_33_19 (2).png Account overview - Spotify - Google Chrome 06.06.2021 14_35_06 (2).png
  • Visitor
  • Hello guys, Two months ago, I purchased a 3 month spotify premium gift card. I know I might sound stupid now, but some time later I thought I could take a break from spotify for Tidal 2 month offer....
  • Jeremy
  • Spotify Legend
  • 1085 Views
  • 1 replies
  • 0 likes
  • Gift Card
    Subscriptions
  • 1085 Views
  • 1 replies
  • 0 likes

Problem with subscription

PlanPremium/DuoCountryPoland DeviceXiaomi mi 9Operating SystemAndroid My Question or IssueHi, i have a problem with premium Duo, bought it twice but Spotify tries to give me premium and charge only for 19,99 not for 24,99 and i must do supscription f...

  • Visitor
  • Plan Premium/Duo Country Poland  Device Xiaomi mi 9 Operating System Android    My Question or Issue Hi, i have a problem with premium Duo, bought it twice but Spotify tries ...
  • Luan
  • Spotify Star
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use student discount properly

PlanFreeCountryUnited StatesDeviceComputer/iPhone XROperating SystemWindows 10/iOS 12 My Question or IssueHey, I'm trying to sign up for the student premium option. It recognized my name and university without any hassle, really. Says I've got the st...

  • Newbie
  • Plan Free Country United States Device Computer/iPhone XR Operating System Windows 10/iOS 12   My Question or Issue Hey, I'm trying to sign up for the student premium option. It recogn...
  • CarlosE
  • Moderator
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Premium Family

Hi Spotify I canceled my individual premium account and prepaid Premium Family for a year, but renewal notices keep coming up. Has my purchase been validated and will I be able to use it after the individual premium after it expires? Thank you,Bianca...

  • Casual Listener
  • Hi Spotify 🙂   I canceled my individual premium account and prepaid Premium Family for a year, but renewal notices keep coming up. Has my purchase been validated and will I be able to use it ...
  • Luan
  • Spotify Star
  • 979 Views
  • 3 replies
  • 0 likes
  • 979 Views
  • 3 replies
  • 0 likes

Superuser Contribution paid transaction was made on my account without my knowledge

PlanPremiumCountryturkey Devicehuawei mate 20 liteOperating Systemandroid My Question or Issue Some time after I got my student premium account, I got a message from my bank stating that I made a $1.11 fee transaction even though I didn't. I canceled...

  • Visitor
  • Plan Premium Country turkey   Device huawei mate 20 lite Operating System android   My Question or Issue   Some time after I got my student premium account, I got a message...
  • Alex
  • Spotify Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bank Fraud via Spotify

Within minutes of me confirming a free Spotify account, my bank account was hit with a direct withdrawal by a company trying to look like Spotify. I had provided no financial information to Spotify. This is an example of how Spotify has rogue entitie...

  • Casual Listener
  • Within minutes of me confirming a free Spotify account, my bank account was hit with a direct withdrawal by a company trying to look like Spotify.  I had provided no financial information to Spo...
  • Mario
  • Spotify Legend
  • 832 Views
  • 1 replies
  • 1 likes
  • 832 Views
  • 1 replies
  • 1 likes