Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Sunday
pathansharma
Visitor
165178 Views
110 replies
12 likes

165178 Views
110 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
18513 Views
27 replies
4 likes

18513 Views
27 replies
4 likes

Ads in Podcasts

PlanPremiumCountryUSDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy are ads in podcasts allowed for Premium subscribers?

kmtrong
Visitor
Plan Premium Country US Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why are ads in podcasts allowed for Premium subscribers?
2023-01-11 3:55:41 AM
2023-01-11 10:09:51 AM
user-removed
Not applicable
233 Views
1 replies
0 likes

233 Views
1 replies
0 likes

Superuser Contribution Didnt recieve my benifits for buying Spotify Premium

I payed the $49MXN to get spotify Universal Premium (or whatever) and they already Charged it to my credit card, but i still havent recieved my premium on my account, i didnt put it on any other account becouse i never sign out of the same one i use ...

Juandaniel360
Casual Listener
I payed the $49MXN to get spotify Universal Premium (or whatever) and they already Charged it to my credit card, but i still havent recieved my premium on my account, i didnt put it on any other acco...
2017-04-27 5:41:28 AM
2023-01-11 7:42:57 AM
MihailY
Moderator
409 Views
5 replies
0 likes

409 Views
5 replies
0 likes

Student/Hulu Login Issues

PlanStudent Premium/Showtime/Hulu (ads)CountryUnited StatezDevice(iPhone 14 and Roku Streaming)Operating System My Question or IssueSo I recently just switched to a Roku device and I’ve been trying to log back into my Hulu account I get from my Stude...

ronnie222
Visitor
Plan Student Premium/Showtime/Hulu (ads) Country United Statez Device (iPhone 14 and Roku Streaming) Operating System My Question or Issue So I recently just switched to a Rok...
2023-01-11 1:39:46 AM
2023-01-11 2:09:02 AM
Jose_M
Spotify Star
464 Views
1 replies
0 likes

464 Views
1 replies
0 likes

cobrança indevida de 7 reais

atualizei meu plano para o duo e além do valor mensal recebi uma cobrança de 7 reais

New user
Visitor
atualizei meu plano para o duo e além do valor mensal recebi uma cobrança de 7 reais
2023-01-10 12:02:23 AM
2023-01-11 1:48:17 AM
Jose_M
Spotify Star
1515 Views
1 replies
0 likes

1515 Views
1 replies
0 likes

Recebi um convite do meu filho para a conta "Duo", mas não consigo ativar.

Recebi um convite do meu filho para a conta "Duo", mas não consigo ativar. Aparece a mensagem "Os endereços não coincidem".Já verifiquei e os dois endereços estão corretos.Como resolvo isso urgente?

New user
Visitor
Recebi um convite do meu filho para a conta "Duo", mas não consigo ativar. Aparece a mensagem "Os endereços não coincidem". Já verifiquei e os dois endereços estão corretos. Como resolvo isso urgen...
2023-01-10 10:55:21 PM
2023-01-11 1:44:46 AM
Jose_M
Spotify Star
213 Views
1 replies
0 likes

213 Views
1 replies
0 likes

Pedí un reembolso pero mi dinero aún no me lo han devuelto.

Pedí un reembolso, me quitaron premium pero no me han devuelto mi dinero

0hNoAmy
Visitor
Pedí un reembolso, me quitaron premium pero no me han devuelto mi dinero
2023-01-10 7:26:49 PM
2023-01-11 1:34:59 AM
Jose_M
Spotify Star
225 Views
1 replies
0 likes

225 Views
1 replies
0 likes

Solved!! How many gift card can i redeem at the same time? Does the gift card add up

I have 2 gift card codes of one month each. I activated today the 1 month gift card code. My question is: what happened if i active the other 1 month gift card today? I lose this first month or it gives me a second month of premium spotify?

Castalex97
Newbie
I have 2 gift card codes of one month each. I activated today the 1 month gift card code. My question is: what happened if i active the other 1 month gift card today? I lose this first month or it gi...
2023-01-10 6:58:50 PM
2023-01-11 1:32:39 AM
Jose_M
Spotify Star
2496 Views
1 replies
0 likes

2496 Views
1 replies
0 likes

It says I'm not eligle for this plan, when I try to subscribe to premium

I click on get started on premium plan and I'm given the message :Sorry, you are not eligible for that plan. Here are some others ways to get premium. I'm trying to get the individual premium plan and it won't let me.

New user
Visitor
I click on get started on premium plan and I'm given the message :Sorry, you are not eligible for that plan. Here are some others ways to get premium. I'm trying to get the individual premium plan an...
2023-01-05 6:25:36 AM
2023-01-11 1:24:31 AM
Jose_M
Spotify Star
462 Views
3 replies
0 likes

462 Views
3 replies
0 likes

I want to go premium and I enter my card details but transaction fails.

The transaction always fails and then I am being charged for international processing fee for card validation.

New user
Visitor
The transaction always fails and then I am being charged for international processing fee for card validation.
2023-01-10 2:51:24 PM
2023-01-10 5:50:25 PM
Jose_M
Spotify Star
333 Views
1 replies
0 likes

333 Views
1 replies
0 likes

I bought a Premium Family but after changing my wifi password, all premium features are gone

PlanPremium FamilyCountryPhilippinesDeviceSamsung Galaxy A01, HP LaptopOperating SystemAndroid, Windows 10 My Question or IssueI bought a Premium Family last January 7, I still have the receipt, however after we changed our wifi password today, Janua...

mharlemae
Casual Listener
Plan Premium Family Country Philippines Device Samsung Galaxy A01, HP Laptop Operating System Android, Windows 10 My Question or Issue I bought a Premium Family last January 7, I sti...
2023-01-09 2:06:54 PM
2023-01-10 5:10:35 PM
Jose_M
Spotify Star
615 Views
5 replies
0 likes
Premium family

615 Views
5 replies
0 likes

Superuser Contribution Spotify premium

I have the two mounts free trial and it was supposed to end in December and is still going. Spotify is telling me that it can’t process my card and I can’t pay for it but I am still getting premium.PlanFree/Premium

Amash7392
Visitor
I have the two mounts free trial and it was supposed to end in December and is still going. Spotify is telling me that it can’t process my card and I can’t pay for it but I am still getting premium. ...
2023-01-10 2:44:26 AM
2023-01-10 4:05:27 PM
Alex
Spotify Legend
223 Views
1 replies
0 likes

223 Views
1 replies
0 likes

Superuser Contribution Moved and cannot change country/ resubscribe

PlanPremium Student/ IndividualCountryMoved from UAE to UK DeviceSamsung Galaxy S21, PCOperating SystemAndroid, Windows 11 My Question or IssueI moved country and supposedly you an chnage it by adding a local payment method, however I tried with both...

leodunadan
Visitor
Plan Premium Student/ Individual Country Moved from UAE to UK Device Samsung Galaxy S21, PC Operating System Android, Windows 11 My Question or Issue I moved ...
2023-01-09 12:04:52 AM
2023-01-10 12:21:05 PM
Joan
Moderator
503 Views
1 replies
0 likes

503 Views
1 replies
0 likes

Premium duo zu premium family

Wenn ich mein Premium duo Abo zu Premium Family wechsel, verliert dann mein Partner all seine Playlists? Oder werden diese gespeichert?

Jamie2315
Casual Listener
Wenn ich mein Premium duo Abo zu Premium Family wechsel, verliert dann mein Partner all seine Playlists? Oder werden diese gespeichert?
2023-01-02 7:05:50 PM
2023-01-10 9:22:35 AM
Jamie2315
Casual Listener
608 Views
2 replies
0 likes

608 Views
2 replies
0 likes

Superuser Contribution Paid twice for premium monthly membership,however plan not upgraded

Plan Free/Premium Country India Device Xiaomi 11t pro Operating System Android My Question or Issue I paid to Spotify twice with payment of Rs 129 + Rs129 few minutes back for my account for premium monthly membership plan.However membership is sti...

Rajatgoel1988
Casual Listener
Plan Free/Premium Country India Device Xiaomi 11t pro Operating System Android My Question or Issue I paid to Spotify twice with payment of Rs 129 +...
2023-01-08 6:57:12 PM
2023-01-10 8:26:01 AM
Joan
Moderator
868 Views
6 replies
1 likes

868 Views
6 replies
1 likes

Solved!!Superuser Contribution Forgot to cancel my premium subscription, need a refund

I forgot to cancel my premium subscription before it billed me for the next month. It just charged me today for the next month, is there a way to get a refund for this bill and cancel my subscription? I'm poor and a spotify premium subscription is no...

andrewotchere
Newbie
I forgot to cancel my premium subscription before it billed me for the next month. It just charged me today for the next month, is there a way to get a refund for this bill and cancel my subscription...
2017-07-07 1:23:00 AM
2023-01-09 7:25:06 PM
Novy
Moderator
15200 Views
3 replies
0 likes

15200 Views
3 replies
0 likes

Paid but is not working

I completed the 7 days challenge spotify had. I claimed reward but even after i paid, it did not start. I paid 3 times, it is still now working. I checked my account detail. it was using the right account. After i paid, i got "Error" in spotify app. ...

srishhhhh
Visitor
I completed the 7 days challenge spotify had. I claimed reward but even after i paid, it did not start. I paid 3 times, it is still now working. I checked my account detail. it was using the right ac...
2023-01-09 3:59:40 AM
2023-01-09 10:20:12 AM
Jose_M
Spotify Star
243 Views
1 replies
0 likes

243 Views
1 replies
0 likes

Superuser Contribution Premium duo in Quebec

PlanFree/PremiumCountryCanada (Québec) My Question or IssueI am trying to upgrade to a Premium Duo subscription, but I can't seem to find a way to do it. I live in Québec, so I believe the issue is that we cannot get an offer with a free month in it,...

Famyca
Casual Listener
Plan Free/Premium Country Canada (Québec) My Question or Issue I am trying to upgrade to a Premium Duo subscription, but I can't seem to find a way to do it. I live in Qu...
2021-10-19 5:54:22 PM
2023-01-09 4:45:49 AM
somarcou
Visitor
11786 Views
17 replies
1 likes
Duo
Premium
Quebec

11786 Views
17 replies
1 likes

Spotify Subscription

Plan: freeCountry: Canada My Question or IssueHello, I’m trying to subscribe to Spotify premium individual and the website won’t let me. I thought it might be because I’m signing into the same account on my iPad, so I tried signing up to Spotify duo,...

Sheilamawn
Visitor
Plan: free Country: Canada My Question or Issue Hello, I’m trying to subscribe to Spotify premium individual and the website won’t let me. I thought it might be beca...
2023-01-08 8:47:03 PM
2023-01-08 9:00:17 PM
Jose_M
Spotify Star
238 Views
1 replies
0 likes

238 Views
1 replies
0 likes

Money deducted from bank but premium access wasn't given

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Ace550
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2023-01-08 7:46:53 PM
2023-01-08 8:35:48 PM
Jose_M
Spotify Star
198 Views
1 replies
0 likes

198 Views
1 replies
0 likes

Solved!! Can 2 users on Duo share the same stream?

PlanDuoCountry UK DeviceMac desktop, iPads & IPhones, Sonos systemOperating SystemIOS 11.7 My Question or IssueThe title says it all really; can my partner and I listen to playlists or services that I previously created? Or must they create their own...

baward
Regular
Plan Duo Country UK Device Mac desktop, iPads & IPhones, Sonos system Operating System IOS 11.7 My Question or Issue The title says it all really; can my partner and I lis...
2023-01-04 6:30:11 PM
2023-01-08 12:07:26 PM
Maxim
Spotify Star
1295 Views
7 replies
0 likes

1295 Views
7 replies
0 likes

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