Announcements

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52382 Views
  • 23 replies
  • 4 likes
  • 52382 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32840 Views
  • 19 replies
  • 2 likes
  • 32840 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22124 Views
  • 8 replies
  • 1 likes
  • 22124 Views
  • 8 replies
  • 1 likes

Google assistant keeps telling me i am not a premium user when i tell it to play a song

I have been a premium user for a while now. Every time i asked goolgle to play a specific song i keep getting the same message. "Choosing songs is only available to Spotify premium subscribers." It will still play the song but it is very annoying to ...

  • Visitor
  • I have been a premium user for a while now. Every time i asked goolgle to play a specific song i keep getting the same message. "Choosing songs is only available to Spotify premium subscribers." It w...
  • Rene01
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

son yedi aydır hesabımdan iki kez para çekiliyor.

aynı hesap üyeliğim için hesabımdan oğlum yedi aydır hem öğrenci hem de normal premium üyelik ücreti çekilmekte.sen olacaksın Plan Serbest / Prim Ülke cihaz (iPhone 8, Samsung Galaxy 9, Macbook Pro 2016 sonunda) İşletim sistemi (iOS 10, Android Oreo,...

  • Visitor
  • aynı hesap üyeliğim için hesabımdan oğlum yedi aydır hem öğrenci hem de normal premium üyelik ücreti çekilmekte. sen olacaksın Plan Serbest / Prim Ülke   cihaz (iPhone 8, Samsung Ga...
  • Billy-J
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Subscription In different country

So , I started a new subscription In Indonesia which would last for 2 months, however i am going back tot he US in 2 weeks. And have just realized spotify only works 14 days in another country? Unless u change the region in your profile. I wonder if ...

  • Visitor
  • So , I started a new subscription In Indonesia which would last for 2 months, however i am going back tot he US in 2 weeks. And have just realized spotify only works 14 days in another country? Unles...
  • Billy-J
  • Spotify Star
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

Twitter, Live Chat & Executive Team

Hi all, I've tried many times to reach out via Twitter and Live Chat and then finally got put on a ticket with the Executive Team that actually ended my ticket without resolution. What should I do?

  • Visitor
  • Hi all,   I've tried many times to reach out via Twitter and Live Chat and then finally got put on a ticket with the Executive Team that actually ended my ticket without resolution. What shoul...
  • Billy-J
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

2 Charges of 1 dollar each

Hi Spotify, I just would like to know about 2 charges of 1 dollar in my Account. What are those for? My email is brubrulm@gmail.com ThanksBruna de Lima Martins

  • Casual Listener
  • Hi Spotify,   I just would like to know about 2 charges of 1 dollar in my Account.  What are those for?   My email is brubrulm@gmail.com   Thanks Bruna de Lima Martins
  • 32tj5ve5qyg68i7
  • Visitor
  • 512 Views
  • 5 replies
  • 0 likes
  • 512 Views
  • 5 replies
  • 0 likes

Can't login to Hulu

PlanPremium + HuluCountry USA DeviceRoku and android phone My Question or IssueI activated Hulu a while back and now I can't log in. I need to figure out which email is associated with the account. It's not the same as my Facebook account which I use...

  • Casual Listener
  •   Plan Premium + Hulu Country USA   Device Roku and android phone   My Question or Issue I activated Hulu a while back and now I can't log in. I need to figure out which email...
  • Smithity
  • Casual Listener
  • 3205 Views
  • 5 replies
  • 0 likes
  • 3205 Views
  • 5 replies
  • 0 likes

Solved!! How do I connect/make my showtime account?

So yesterday I was able to verify and switch to the premium student plan and I saw it comes w hulu and showtime. I got my hulu awhile back and made that account no problem back before I wasn't a student. When I go to the showtime website it says I ne...

  • Casual Listener
  • So yesterday I was able to verify and switch to the premium student plan and I saw it comes w hulu and showtime. I got my hulu awhile back and made that account no problem back before I wasn't a stud...
  • Keanu_C
  • Spotify Star
  • 3260 Views
  • 1 replies
  • 0 likes
  • 3260 Views
  • 1 replies
  • 0 likes

Songs are not playing

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy J5Operating SystemAndroid My Question or IssueI was on a holiday for 2 weeks and about 90% of my downloaded music didn't work. I tried downloading it again a few times, but nothing seemed to work....

  • Casual Listener
  • Plan Premium Country The Netherlands Device Samsung Galaxy J5 Operating System Android   My Question or Issue I was on a holiday for 2 weeks and about 90% of my downloaded music didn't...
  • Mario
  • Spotify Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment for premium failed - Colombia

PlanPremiumCountryColombiaDeviceIPhone 7Operating SystemiOS 10 My Question or IssueHi, I´ve been trying to make the payment for Premium subscription but I keep receiving a message saying "Payment error. Please try again or use a different payment" - ...

  • Visitor
  • Plan Premium Country Colombia Device IPhone 7 Operating System iOS 10   My Question or Issue Hi, I´ve been trying to make the payment for Premium subscription but I keep receiving a me...
  • Peter
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Student: Removing and Re-Adding Hulu

PlanPremium StudentCountryUSA Hi!I currently have a Premium for Students (with Hulu) subscription. I wanted to try Hulu + Live Tv for a week, but understand that I can't do so with a Spotify subscription. So, I was wondering if I remove Hulu from my ...

  • Newbie
  • Plan Premium Student Country USA   Hi! I currently have a Premium for Students (with Hulu) subscription. I wanted to try Hulu + Live Tv for a week, but understand that I can't do so with a...
  • Peter
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Teruggezet naar Free

Mijn family account lijkt per vandaag teruggezet naar free. Wat nu? De betaling is deze maand niet afgeschreven, word je er dan meteen uitgehaald?

  • Visitor
  • Mijn family account lijkt per vandaag teruggezet naar free. Wat nu?   De betaling is deze maand niet afgeschreven, word je er dan meteen uitgehaald? 
  • Peter
  • Spotify Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

My original song has someone else’s name under it...Evidently it has been this way for a year..

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 177 Views
  • 3 replies
  • 0 likes
  • 177 Views
  • 3 replies
  • 0 likes

I was being charged twice - through both Apple and directly through Spotify

Recently cancelled the recurring ios app subscription. It's pretty confusing and this support system is really frustrating. Um, can I at least get some credit for the times I was being charged twice for using the same account? PlanFree/PremiumCountry...

  • Newbie
  • Recently cancelled the recurring ios app subscription. It's pretty confusing and this support system is really frustrating. Um, can I at least get some credit for the times I was being charged twice ...
  • Billy-J
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! [help] library completely gone!

PlanPremiumCountryUSADevicePCOperating SystemWindows 8.1My Question or IssueThis morning I opened Spotify and to my horror my entire library from the last 2 years is gone. I tried logging in through the web interface and they were gone there to! Does...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 8.1 My Question or Issue This morning I opened Spotify and to my horror my entire library from the last 2 years is gone.  I t...
  • Skrell
  • Casual Listener
  • 3836 Views
  • 5 replies
  • 0 likes
  • 3836 Views
  • 5 replies
  • 0 likes

Premium says my paypal debit card number is invalid

PlanPremiumCountryU.S.DeviceSamsung Galaxy J7 Crown Operating SystemAndroid My Question or IssueSo, I have a PayPal Cash card, which is debit. And I tried to pay for the free month of premium, so when I entered my card number, it said it was invalid....

  • Visitor
  •   Plan Premium Country U.S. Device Samsung Galaxy J7 Crown  Operating System Android    My Question or Issue So, I have a PayPal Cash card, which is debit. And I tried ...
  • Billy-J
  • Spotify Star
  • 532 Views
  • 1 replies
  • 1 likes
  • 532 Views
  • 1 replies
  • 1 likes

Why does Spotify take 2 payments from my PayPal account?

Hi all, I have been a Spotify premium member since 2010. I used to pay 9,99€ a month. I've changed to a Family premium account on 2016, 14,99€ a month. But since, Spotify still takes 14,99€ and 9,99€ every month. Is there an issue here? Please advise...

  • Visitor
  • Hi all,   I have been a Spotify premium member since 2010. I used to pay 9,99€ a month. I've changed to a Family premium account on 2016, 14,99€ a month. But since, Spotify still takes 14,99€ ...
  • Rene01
  • Community Legend
  • 524 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 524 Views
  • 1 replies
  • 0 likes

Error 404 on "new-30-days-free-trial-terms-and-conditions"

Country: Czech Republic My Question or Issue I wanted to see the terms and conditions for free trial but none of the links are working. All leads to https://www.spotify.com/cz/legal/new-30-days-free-trial-terms-and-conditions/ which gives me Error 40...

spotify 3.PNG spotify 2.PNG spotify 1.PNG
  • Casual Listener
  • Country: Czech Republic   My Question or Issue   I wanted to see the terms and conditions for free trial but none of the links are working. All leads to https://www.spotify.com/cz/...
  • Billy-J
  • Spotify Star
  • 366 Views
  • 4 replies
  • 0 likes
  • 366 Views
  • 4 replies
  • 0 likes

Changing from 3 month trial to family plan

Hi there, I'm currently on a 3 month premium trial for $9.99. I just joined a family plan but realize I didn't cancel the initial trial plan. Can you let me know how I can do this? Just want to make sure I'm not being charged at the end of the trial....

  • Casual Listener
  • Hi there,   I'm currently on a 3 month premium trial for $9.99. I just joined a family plan but realize I didn't cancel the initial trial plan. Can you let me know how I can do this? Just want...
  • Billy-J
  • Spotify Star
  • 1515 Views
  • 5 replies
  • 0 likes
  • 1515 Views
  • 5 replies
  • 0 likes

Trying to change Payment Method/Billing Information

Plan: PremiumCountry: Canada Device: PC Desktop, Samsung A5(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid Windows 10 My Question or IssueI am switching credit card providers and banks and would like to move over my automat...

  • Visitor
  • Plan: Premium Country: Canada   Device: PC Desktop, Samsung A5 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android Windows 10   My Question o...
  • Billy-J
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Move my data from Premium to Family?

PlanPremium My Question or IssueHow can I move my data from Premium to Family?

  • Casual Listener
  • Plan Premium   My Question or Issue How can I move my data from Premium to Family?
  • Billy-J
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes