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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4275 Views
  • 23 replies
  • 2 likes
  • 4275 Views
  • 23 replies
  • 2 likes

Superuser Contribution Duo Mix not as useful

Howdy,I'm subscribed to the duo-plan, and was hoping to enjoy the duo-mix option, but after some weeks it seems there are major issues with it:1. The songs rarely get updated, and other than a few songs that change each week most of the playlist stay...

  • Visitor
  • Howdy, I'm subscribed to the duo-plan, and was hoping to enjoy the duo-mix option, but after some weeks it seems there are major issues with it: 1. The songs rarely get updated, and other than a fe...
  • Alex
  • Spotify Legend
  • 411 Views
  • 1 replies
  • 0 likes
  • Duo Mix
    Duo playlist
  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution [FRANCE]PREMIUM ACCOUNT - DUOMIX ne marche plus

PlanPremiumCountryFRANCEDeviceall devicesOperating Systemall OS My Question or IssueJe suis invité sur un compte DUO PREMIUM. Après plusieurs mois d'utilisaiton du DUOMIX sans problème celui-ci ne se met plus à jour avec mes données. Je n'apparais pl...

  • Visitor
  •   Plan Premium Country FRANCE Device all devices Operating System all OS   My Question or Issue Je suis invité sur un compte DUO PREMIUM. Après plusieurs mois d'utilisaiton du DU...
  • Mihail
  • Spotify Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay by mobile problem

I cannot process my payment through pay by mobile. Im stuck on the page with "Get Premium: Your Plan" with the amount and country. No option to input your mobile number and proceed.

  • Casual Listener
  • I cannot process my payment through pay by mobile. Im stuck on the page with "Get Premium: Your Plan" with the amount and country. No option to input your mobile number and proceed. 
  • Mihail
  • Spotify Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i have just finished my trial with free Spotify and I’m trying to subscribe to premium. I’ve...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Jeremy
  • Spotify
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify does not want me as a customer-PATHETIC

My Question or Issue Will not accept my or my wife's card. Just shows 3 pulsing dots. why should i bother with a company who has not channels to directly communicate. Sheer laziness and contempt. Will use another service.

  • Visitor
  •   My Question or Issue   Will not accept my or my wife's card. Just shows 3 pulsing dots.  why should i bother with a company who has not channels to directly communicate. Sheer laz...
  • spotfyisgarbag1
  • Regular
  • 546 Views
  • 4 replies
  • 1 likes
  • 546 Views
  • 4 replies
  • 1 likes

Solved!! modo aleatorio con subscripción premiun

Hola . Mi mujer y yo tenemos una cuenta premium duo y resulta que tanto en mi ipad como en mi teléfono android al darle al play a mis listas y albunes se reproduce la música en modo aleatorio, simn embargo en el ordenador no es así. ¿por qué ocurre e...

  • Casual Listener
  • Hola . Mi mujer y yo tenemos una cuenta premium duo y resulta que tanto en mi ipad como en mi teléfono android al darle al play a mis listas y albunes se reproduce la música en modo aleatorio, simn e...
  • Bittencourt
  • Spotify Star
  • 541 Views
  • 5 replies
  • 0 likes
  • 541 Views
  • 5 replies
  • 0 likes

Upgrade to Family with existing premium with 1 year payment

PlanPremium to Family CountryGermanyMy Question or Issue Hello ive a active premium Account, witch is payed until 2022. But now i would like to upgrade to family. What will happen to my already payed premium?

  • Visitor
  •   Plan Premium to Family  Country Germany My Question or Issue   Hello ive a active premium Account, witch is payed until 2022. But now i would like to upgrade to family.  ...
  • Bittencourt
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution I had family plan, but my payment method stopped working. Now, I'm "not eligible for family plan"...

I've had a family plan for years, with almost the full amount of accounts attached. There are people relying on me to pay for their plan. Why is it not letting me go back to the family plan?

  • Casual Listener
  • I've had a family plan for years, with almost the full amount of accounts attached. There are people relying on me to pay for their plan. Why is it not letting me go back to the family plan?  
  • Mihail
  • Spotify Legend
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

Superuser Contribution Advertisements Galore!

I am on a free plan and as I start playing music Spotify advises me to watch a advertisement video for 30 minutes of uninterrupted listening. I gladly watch this advertisement which goes on for more than 30 seconds and then hope that I do not hear an...

  • Casual Listener
  • I am on a free plan and as I start playing music Spotify advises me to watch a advertisement video for 30 minutes of uninterrupted listening. I gladly watch this  advertisement which goes on for...
  • Jeremy
  • Spotify
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Premium to Duo Country Change

PlanPremium, DuoCountrySingapore, India My Question or IssueHi, I currently have a Spotify Premium Account in Singapore linked to a Singapore credit card. I've recently moved to India with my wife, and we live at the same address. I sent up Spotify D...

  • Visitor
  • Plan Premium, Duo Country Singapore, India   My Question or Issue Hi, I currently have a Spotify Premium Account in Singapore linked to a Singapore credit card. I've recently moved to Indi...
  • Billy-J
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Samsung a51 6 Month premium not eligible

PlanFreeCountryUnited KingdomDeviceSamsung Galaxy A51Operating SystemAndroid 10 My Question or IssueWhen i go to the spotify app and click the 6 month free premium offer, it takes me to the page and it says i am not eligible for the offer. Phone was ...

  • Visitor
  • Plan Free Country United Kingdom Device Samsung Galaxy A51 Operating System Android 10   My Question or Issue When i go to the spotify app and click the 6 month free premium offer, it ...
  • Novy
  • Moderator
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan duo admin issue

Plan Premium DuoCountryArgentina My Question Im having problems with my duo plan. Im the manager and im sharing my account with my brother, but he didnt use his account for a long time. Now he is trying to use his account again but apparently is not ...

  • Visitor
  •   Plan  Premium Duo Country Argentina       My Question   Im having problems with my duo plan. Im the manager and im sharing my account with my brother, bu...
  • Jeremy
  • Spotify
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Solved!! Can't pay subscription

PlanStarted as Free, then as Premium.CountryRussiaDeviceSamsung SM-A505FN, but I tried to pay via WebsiteOperating SystemWindows 10 Pro My Question or IssueI started as Free. The first time I needed to pay subscription - I couldn't. I use Sberbank. A...

  • Casual Listener
  • Plan Started as Free, then as Premium. Country Russia Device Samsung SM-A505FN, but I tried to pay via Website Operating System Windows 10 Pro   My Question or Issue I started as Free....
  • Jose_M
  • Spotify Star
  • 459 Views
  • 3 replies
  • 0 likes
  • 459 Views
  • 3 replies
  • 0 likes

Superuser Contribution Free premium subscription for new users

User name31dt6ch3ukaetmbbzpcsl3wpox64PlanFreeCountryRussiaMy Question or IssueHello! My issue is, i don't have free premium subscription option for new users.I registered my account when I'm was use a MTS mobile provider. In that case i had a 6 moth ...

  • Casual Listener
  • User name 31dt6ch3ukaetmbbzpcsl3wpox64 Plan Free Country Russia My Question or Issue Hello! My issue is, i don't have free premium subscription option for new users. I registered my account w...
  • Novy
  • Moderator
  • 409 Views
  • 3 replies
  • 0 likes
  • 409 Views
  • 3 replies
  • 0 likes

Unable to Cancel Starbucks Premium

Starbucks Partner -> Student PlanPremiumUSA iPhone XRiOS 14.3 --- I'm having issues canceling my Starbucks Partner subscription so that I can switch to a Student account. I recently left SBUX but my plan hasn't been canceled, and I was hoping to swit...

  • Casual Listener
  • Starbucks Partner -> Student Plan Premium USA   iPhone XR iOS 14.3   ---   I'm having issues canceling my Starbucks Partner subscription so that I can switch to a Student a...
  • Billy-J
  • Spotify Star
  • 1545 Views
  • 1 replies
  • 0 likes
  • Partner
    Starbucks
  • 1545 Views
  • 1 replies
  • 0 likes

Disconnected Facebook and Lost Email

PlanPremiumCountryUS My Question or IssueI am asking this question from a temporary free account, because I can not access my old premium account. My old account, which I still pay for and want to recover, was created using my Facebook profile. I dea...

  • Visitor
  • Plan Premium Country US   My Question or Issue I am asking this question from a temporary free account, because I can not access my old premium account. My old account, which I still pay f...
  • AdamDam
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution I pay for premium and still get adverts. HELP

Hello All.My understanding of the Premium service is that it's sole purpose is to remove the adverts. I decided to pay to use premium just before Joe Rogan moved to spotify from youtube last year. Since I've used premium I haven't had any adverts unt...

  • Casual Listener
  • Hello All. My understanding of the Premium service is that it's sole purpose is to remove the adverts. I decided to pay to use premium just before Joe Rogan moved to spotify from youtube last year. ...
  • Sirspammer
  • Regular
  • 890 Views
  • 3 replies
  • 4 likes
  • 890 Views
  • 3 replies
  • 4 likes

Followers

When I add a new track to an open playlist, do my followers receive a message about it?

  • Casual Listener
  • When I add a new track to an open playlist, do my followers receive a message about it?
  • Hubo
  • Community Legend
  • 306 Views
  • 3 replies
  • 0 likes
  • 306 Views
  • 3 replies
  • 0 likes

COMPARTIR SUSCRIPCIÓN CON AMIG@.

Quería comentar si es posible tener una suscripción conjunta con algún amig@ que comparta los mismos gustos musicales que yo. En mi caso mi mejor amiga y yo compartimos los mismos gustos musicales y me gustaría saber si puede haber algún tipo de susc...

  • Newbie
  • Quería comentar si es posible tener una suscripción conjunta con algún amig@ que comparta los mismos gustos musicales que yo. En mi caso mi mejor amiga y yo compartimos los mismos gustos musicales y ...
  • Jose_M
  • Spotify Star
  • 543 Views
  • 1 replies
  • 1 likes
  • 543 Views
  • 1 replies
  • 1 likes

Premium Promo for Samsung

PlanFree for NowCountry DeviceSamsung Galaxy S10Operating SystemIOS 10 My Question or IssueAn offer for 6 months of premium through Samsung is available on the device listed above. Can I access premium on my other devices as well during the promo per...

  • Music Fan
  • Plan Free for Now Country   Device Samsung Galaxy S10 Operating System IOS 10   My Question or Issue An offer for 6 months of premium through Samsung is available on the device li...
  • Jose_M
  • Spotify Star
  • 502 Views
  • 1 replies
  • 0 likes
  • samsung promo
    six months
  • 502 Views
  • 1 replies
  • 0 likes