Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16985 Views
  • 27 replies
  • 4 likes
  • 16985 Views
  • 27 replies
  • 4 likes

Superuser Contribution use spotify premium code

when using the code for spotify premium it says to contact customer service the code is for egypt my account is set to egypt region same as ip addressPlanPremiumCountryegyptDeviceiphone 11Operating Systemios 18

  • Visitor
  • when using the code for spotify premium it says to contact customer service the code is for egypt my account is set to egypt region same as ip address Plan Premium Country egypt Device iphone 1...
  • Joan
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Can I change my plan as member of duo plan?

I’m a member of a duo plan with my now ex who is the plan manager and I’d prefer not to have communication with him. I’ve tried to change my plan but I get a message to contact my plan manager…there are no options to change to a free plan only to can...

  • Visitor
  • I’m a member of a duo plan with my now ex who is the plan manager and I’d prefer not to have communication with him. I’ve tried to change my plan but I get a message to contact my plan manager…there ...
  • Bittencourt
  • Spotify Star
  • 2886 Views
  • 1 replies
  • 0 likes
  • 2886 Views
  • 1 replies
  • 0 likes

Premium duo question

Hi, I have had premium for a while now. 3 days ago I changed my subscription to premium duo and added my husband on. Problem is he wants to listen to a specific audio book, on my phone (iPhone 13) it is included , on his phone (Samsung) it is not inc...

  • Casual Listener
  • Hi,  I have had premium for a while now. 3 days ago I changed my subscription to premium duo and added my husband on. Problem is he wants to listen to a specific audio book, on my phone (iPhone...
  • dudy11
  • Casual Listener
  • 160 Views
  • 2 replies
  • 0 likes
  • 160 Views
  • 2 replies
  • 0 likes

What are the actual criteria to be eligible for a basic plan in 2025?

I'm currently a Premium Individual subscriber in the US and started with a free trial before now paying the present Premium rate for 1 month. The official FAQ seems to suggest I should be eligible for a comparable basic plan now, though it does not a...

  • Newbie
  • I'm currently a Premium Individual subscriber in the US and started with a free trial before now paying the present Premium rate for 1 month.  The official FAQ seems to suggest I should be eligi...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Solved!! Switching to a basic plan

PlanPremiumCountryUnited KingdomDevicePCOperating SystemWindows 11My Question or IssueI am struggling to change to a basic plan because i don't listen to audio books, however i don't the option anywhere, and i don't think i have ever bought a basic p...

  • Visitor
  • Plan Premium Country United Kingdom Device PC Operating System Windows 11 My Question or Issue I am struggling to change to a basic plan because i don't listen to audio books, however i don'...
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Why am I still hearing ads and commercials now that I have premium?

I ordered Spotify premium 3 days ago on 9/8/24, but I still hear ads and commercials all the time. When do these ads stop because I thought premium would have no ads?

  • Visitor
  • I ordered Spotify premium 3 days ago on 9/8/24, but I still hear ads and commercials all the time. When do these ads stop because I thought premium would have no ads?
  • goldenlover22222
  • Visitor
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
  • 0 likes

Superuser Contribution Anulé mi suscripción premium y me han cobrado no puedo entrar a mi cuenta n

En el mes de diciembre aproximadamente no recuerdo la fecha exacta anulé la suscripción premium de Spotify se supone que este mes no me cobraban pero me di con la sorpresa que el día de hoy me han descontado de mi tarjeta La suscripción Spotify cance...

  • Visitor
  • En el mes de diciembre aproximadamente no recuerdo la fecha exacta anulé la suscripción premium de Spotify se supone que este mes no me cobraban pero me di con la sorpresa que el día de hoy me han de...
  • AlejaR
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to upgrade Spotify plan?

PlanFree/PremiumCountryEnglandDeviceIphone 14 plus/Macbook/IpadOperating SystemNew IOS My Question or IssueWhenever I try to upgrade my Spotify Duo plan to Spotify Family on the app on my phone/laptop it says I need to go online and do it but when I ...

  • Newbie
  • Plan Free/Premium Country England Device Iphone 14 plus/Macbook/Ipad Operating System New IOS   My Question or Issue Whenever I try to upgrade my Spotify Duo plan to Spotify Family on ...
  • Joan
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

update card in nigeria

PlanPremium FamilyCountryNigeriaDevice(Samsung Galaxy S10+)Operating System(Android Oreo) My Question or IssueI have tried more than 6 bank visa card master card and verve card but no one worked and I get this error below.The payment failed. Please t...

  • Visitor
  •   Plan Premium Family Country Nigeria Device (Samsung Galaxy S10+) Operating System (Android Oreo)   My Question or Issue I have tried more than 6 bank visa card mas...
  • peter598philip
  • Newbie
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Country and payment method don't match

Plan: PremiumCountry: IndiaDevice: iPhone 14 Pro Max My Question or Issue: Keep getting these emails - Update your payment method to keep Premium. Your Premium subscription will be cancelled in 30 days as we believe the country you bought your subscr...

  • Newbie
  • Plan: Premium Country: India Device: iPhone 14 Pro Max   My Question or Issue: Keep getting these emails - Update your payment method to keep Premium. Your Premium subscriptio...
  • pediacax
  • Gig Goer
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help adding person to duo plan?

My husband and I both had separate accounts previously that we want to combine in a Spotify duo subscription. I can send him the invite and he enters the address exactly as it appears on the account but it always says there is an error so he can’t be...

  • Visitor
  • My husband and I both had separate accounts previously that we want to combine in a Spotify duo subscription. I can send him the invite and he enters the address exactly as it appears on the account ...
  • Not applicable
  • 6805 Views
  • 10 replies
  • 0 likes
  • 6805 Views
  • 10 replies
  • 0 likes

Superuser Contribution Multiple payments

PlanFree/PremiumCountryMorocco My Question or IssueMy problem is that when I recently checked my bank account, I noticed that since the beginning of the year, Spotify has been deducting twice each month.

  • Visitor
  •   Plan Free/Premium Country Morocco     My Question or Issue My problem is that when I recently checked my bank account, I noticed that since the beginning of the year, Spotify...
  • Amtab
  • Casual Listener
  • 230 Views
  • 5 replies
  • 0 likes
  • 230 Views
  • 5 replies
  • 0 likes

Issues with payment duo plan

I wanted to change my payment details since my card expired but the payment is unsuccessful. Can you help?

  • Visitor
  • I wanted to change my payment details since my card expired but the payment is unsuccessful. Can you help?
  • Jose_M
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha de pagamento

Tive Spotify Premium por quase 6 anos e, recentemente, mudei a conta para o Spotify Duo. Um mês o nome da cobrança do Spotify mudou e, para proteger meu cartão, não reconheci a compra. Ao ver que era uma cobrança do Spotify tentei colocar um novo car...

  • Newbie
  • Tive Spotify Premium por quase 6 anos e, recentemente, mudei a conta para o Spotify Duo. Um mês o nome da cobrança do Spotify mudou e, para proteger meu cartão, não reconheci a compra. Ao ver que era...
  • Vasil
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Basic Duo/ Family

PlanBasic DuoCountryUSAMy Question or Issue I currently have basic duo and was considering changing to basic family so I can add my MIL. The information page says if I cancel my basic plan I will never be able to resubscribe. Will I be able to swap b...

  • Visitor
  •   Plan Basic Duo Country USA My Question or Issue   I currently have basic duo and was considering changing to basic family so I can add my MIL. The information page says if I cancel...
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution purchased wrong plan

i mistakenly purchased wrong plan. I need it for 2 people.

  • Visitor
  • i mistakenly purchased wrong plan. I need it for 2 people.
  • Novy
  • Moderator
  • 4414 Views
  • 1 replies
  • 0 likes
  • 4414 Views
  • 1 replies
  • 0 likes

Superuser Contribution i have two accounts my credit card is being billed for

I anm getting billed two times per month, once for $12.98 and once for $21.64. I can't get any account to populate or any email to be recognized that is billed for $12.98. Both charges are to the same credit card.

  • Visitor
  • I anm getting billed two times per month, once for $12.98 and once for $21.64. I can't get any account to populate or any email to be recognized that is billed for $12.98. Both charges are to the sam...
  • Eni
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gutschein einloesen trotz bereits aktiven Abo

Hallo,Ich habe bereits ein Spotify Premium Abo. Die Gebuehren werden monatlich per Lastschrift von meinem Konto abgezogen.Ich habe nun einen Gutschein bekommen und diesen online aktiviert. Meine Frage: Setzt das Lastschriftverrfahren nun einmalig aut...

  • Newbie
  • Hallo, Ich habe bereits ein Spotify Premium Abo. Die Gebuehren werden monatlich per Lastschrift von meinem Konto abgezogen. Ich habe nun einen Gutschein bekommen und diesen online aktiviert.  ...
  • ssuqrfg8wvce8e1xm9kv
  • Visitor
  • 9505 Views
  • 9 replies
  • 0 likes
  • 9505 Views
  • 9 replies
  • 0 likes

Superuser Contribution Need to cancel a channel subscription please help

I’m subscribed to the sleepy bookshelf premium, snuggle premium, get sleepy premium, deep sleep sounds premium. I don’t know how I got them and I don’t want them - how do I cancel ?

  • Visitor
  • I’m subscribed to the sleepy bookshelf premium, snuggle premium, get sleepy premium, deep sleep sounds premium. I don’t know how I got them and I don’t want them - how do I cancel ?
  • Maria
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes