Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21926 Views

28 replies

4 likes

  • 21926 Views
  • 28 replies
  • 4 likes

Superuser Contribution Easypaisa payment issue

Easypaisa sends me otp in my messages but when I enter that otp it constantly says “the pin is incorrect”Please help

Visitor

Easypaisa sends me otp in my messages but when I enter that otp it constantly says “the pin is incorrect” Please help 🙏

rayyanspoky

Visitor

12289 Views

20 replies

3 likes

  • 12289 Views
  • 20 replies
  • 3 likes

¿Porque tengo 3 cobros de la cuenta?

Hoy cambie la tarjeta para realizar el pago, tengo el pago de los $199 y otros dos de $20, a qué se debe ¿?

Visitor

Hoy cambie la tarjeta para realizar el pago, tengo el pago de los $199 y otros dos de $20, a qué se debe ¿?

osornios

Spotify Star

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Subscription

Plan Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuehello, I have been using the free version but have registered and paid for Premium. However ...

Visitor

Plan  Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

osornios

Spotify Star

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify premium ended when it wasn’t supposed to

I signed up for a 2 month free trial of premium a week ago and it was working okay this morning but then it abruptly stopped, switched my song, and put me on the free Spotify plan.

Visitor

I signed up for a 2 month free trial of premium a week ago and it was working okay this morning but then it abruptly stopped, switched my song, and put me on the free Spotify plan.

31danoca7ohkx6ujxo3d

Visitor

710 Views

3 replies

0 likes

  • 710 Views
  • 3 replies
  • 0 likes

Cobro de de la suscripción sin tener la tarjeta ingresada

[removed by Mod], la aplicación me hizo el cobro mensual de mi suscripción, me pareció raro que me haya salido la notificación de que renové mi plan cuando yo en ningún momento había ingresado mi tarjeta bancaria a la aplicación. Me parece indignante...

Visitor

[removed by Mod], la aplicación me hizo el cobro mensual de mi suscripción, me pareció raro que me haya salido la notificación de que renové mi plan cuando yo en ningún momento había ingresado mi tar...

Billy-J

Spotify Star

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Assinatura duo bugada

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAssinei O duo e todas as músicas curtidas dele vai pra minha pasta de músicas curtidas

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Assinei...

Billy-J

Spotify Star

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Just received a 3-months code for premium but it downs work

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes

Switched to duo but still charged for premium individual and no refund

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

192 Views

1 replies

0 likes

  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for premium and it went to my old account instead of my new one

Plan Premium CountryUSADeviceiphone XROperating SystemiOS 18.3 My Question or Issueso I paid for premium my payment went thru but it went to my old account not my new one please help me fix it

Visitor

Plan  Premium  Country USA Device iphone XR Operating System iOS 18.3   My Question or Issue so I paid for premium my payment went thru but it went to my old account not my n...

Novy

Moderator

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sorry, you are not eligible for that plan. Here are some other ways to get Premium.

I got verified and all, got the verification but when I go to change my subscription it says i’m ineligible and sends me the message above..Plan Premium to student CountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(i...

Visitor

I got verified and all, got the verification but when I go to change my subscription it says i’m ineligible and sends me the message above.. Plan  Premium to student  Country USA &nbsp...

Novy

Moderator

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card

Has anyone in UK used the Asda gift card? It’s £72, but I can not find out if this is for 6 months or 12 months subscription? thanks

Newbie

Has anyone in UK used the Asda gift card?  It’s £72, but I can not find out if this is for 6 months or 12 months subscription?  thanks       

Novy

Moderator

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Student plan not working

PlanPremium DeviceOnePlus 8T My Question or Issue I've had the student plan for a while but now it has suddenly switched to the classic premium individual which I don't want nor can afford. I tried getting the student plan again my verifying myself b...

Visitor

Plan Premium   Device OnePlus 8T    My Question or Issue   I've had the student plan for a while but now it has suddenly switched to the classic premium individual which I...

Jose_M

Spotify Star

164 Views

1 replies

0 likes

  • 164 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I need a refund

I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.

Newbie

I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.

31sz4nm6vuuljpwvns53

Casual Listener

7971 Views

11 replies

0 likes

  • 7971 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution I already paid for premium but I'm being charged again three days later

The receipt of my payment is already reflected on my Spotify account and on the bank I used. However, I am being asked to pay again with the same amount. What can I do to not be charged again?

Casual Listener

The receipt of my payment is already reflected on my Spotify account and on the bank I used. However, I am being asked to pay again with the same amount. What can I do to not be charged again?

WaboyMans

Visitor

827 Views

5 replies

0 likes

  • 827 Views
  • 5 replies
  • 0 likes

Superuser Contribution اريد اشتراك 6اشهر

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

AlejaR

Moderator

147 Views

1 replies

0 likes

  • 147 Views
  • 1 replies
  • 0 likes

Solved!! how do i get a refund from a charge that was a mistake ?

I was using a free trial that was made sometime possibly 3 months ago. I forgot to cancel the trial until I saw the charge on my card. My trial ended yesterday around 2:26 pm (when I got charged) and as soon as I saw the charge I canceled right then ...

Visitor

I was using a free trial that was made sometime possibly 3 months ago. I forgot to cancel the trial until I saw the charge on my card. My trial ended yesterday around 2:26 pm (when I got charged) and...

Bogdano1

Visitor

4820 Views

6 replies

0 likes

  • 4820 Views
  • 6 replies
  • 0 likes

Superuser Contribution Family subscription

PlanFamily subscription CountryIndiaDevice(Redmi, vivo, iphone, iQOO)Operating System(Android & ios) My Question or IssueWe friends including me were five and we qre working together in same office but different residential area, Can we use family su...

Visitor

Plan Family subscription  Country India Device (Redmi, vivo, iphone, iQOO) Operating System (Android & ios)   My Question or Issue We friends including me were five and we qre...

AlejaR

Moderator

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por qué no sea tramitado mi pago

El quince de marzo no pasaron mi recibo de10,99 y no tengo mi plan individual premium quisiera saber por que

Visitor

El quince de marzo no pasaron mi recibo de10,99 y no tengo mi plan individual premium quisiera saber por que

Novy

Moderator

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes