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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76105 Views
  • 27 replies
  • 5 likes
  • 76105 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43332 Views
  • 19 replies
  • 2 likes
  • 43332 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31352 Views
  • 17 replies
  • 3 likes
  • 31352 Views
  • 17 replies
  • 3 likes

Solved!! I can't subscribe to Spotify Premium

PlanFree/PremiumCountryCanada (Quebec) DeviceComputerOperating SystemWindows 10 My Question or IssueHi! I want to subscribe to spotify individual but it keeps saying that I'm not eligible because I already had spotify 1 month free in the past (like y...

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  • Casual Listener
  • Plan Free/Premium Country Canada (Quebec)   Device Computer Operating System Windows 10   My Question or Issue Hi! I want to subscribe to spotify individual but it keeps saying t...
  • Jose_M
  • Spotify Star
  • 464 Views
  • 5 replies
  • 0 likes
  • bug
    Error
    Not eligible
    Subscription
  • 464 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Duo with Sonos

PlanDuo PremiumCountryFRDeviceSAMSUMS My Question or IssueHello all, I have a duo premium account with my partner, i connected my phone to my sonos all is working except for spotify. Everytime I ask for a song my sonos is telling me that i don't have...

  • Visitor
  • Plan Duo Premium Country FR Device SAMSUMS     My Question or Issue Hello all,    I have a duo premium account with my partner, i connected my phone to my sonos all is ...
  • MihailY
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Pause premium subscription.

PlanPremiumCountryFranceDeviceSamsung S9 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid my premium subscription this month but I won't use it at all. Is it possible to pause it and then continue next month?

  • Visitor
  • Plan Premium Country France Device Samsung S9 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I paid my premium subscription this month but I ...
  • Bittencourt
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Solved!! Change from family member to my own premium family

PlanPremium Family My Question or IssueI am now a member of Premium Family. I want to stop being a member of that family and start my own Premium Family plan as an administrator while maintaining my account. What should I do?

  • Newbie
  • Plan Premium Family   My Question or Issue I am now a member of Premium Family. I want to stop being a member of that family and start my own Premium Family plan as an administrator while ma...
  • TreyAnastasio
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Я хотел купить подписку с меня списали деньги но не дали подписку

Я хотел купить подписку с меня списали деньги но пишет что Способ оплаты не соответствует указанной вами стране

  • Visitor
  • Я хотел купить подписку с меня списали деньги но пишет что Способ оплаты не соответствует указанной вами стране
  • MihailY
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I pay with the same card on my account even though it denied

My premium tried to auto pay while my card was locked temporarily by me. It wont allow me to pay for my premium this month with the card even though it has enough money on it

  • Visitor
  • My premium tried to auto pay while my card was locked temporarily by me. It wont allow me to pay for my premium this month with the card even though it has enough money on it
  • Alex
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can u refund me?

I accidentally bought Spotify premium membership instead the 1 month free trial. Is it possible to refund the purchase without getting charged ?

  • Visitor
  • I accidentally bought Spotify premium membership instead the 1 month free trial. Is it possible to refund the purchase without getting charged ?
  • Not applicable
  • 1512 Views
  • 2 replies
  • 0 likes
  • 1512 Views
  • 2 replies
  • 0 likes

Gift Card not working

Plan PremiumCountryU.S.DeviceAndroid My Question or IssueI bought a gift card and wanted to use it but every time i enter the code i get the message, "You can't apply this Premium code to your account. This is likely because you have an existing Prem...

  • Newbie
  • Plan  Premium Country U.S. Device Android      My Question or Issue I bought a gift card and wanted to use it but every time i enter the code i get the message, "You can'...
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution I lost my premium subscription yet mthly card debit continued.

How do I know I won't be double charged if I login back in & click premium subscriptions again & provide credit card details again ? If this is not probably addressed, then we have to get the card provider to block the next monthly payment.

  • Visitor
  • How do I know I won't be double charged if I login back in & click premium subscriptions again & provide credit card details again ? If this is not probably addressed, then we have to get the...
  • Dian
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

O pagamento da assinatura premium não está atrelado a minha conta

Olá o meu recibo é ID do pedido: 1916370929716106-1-1 por favor vincule a minha conta: hcoscarelli PlanoPremiumPaís brasilDispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro final de 2016)Sistema Operacional(iOS 10, Android Oreo, Windows 10, etc.) Mi...

  • Visitor
  • Olá o meu recibo é ID do pedido: 1916370929716106-1-1   por favor vincule a minha conta:   hcoscarelli   Plano Premium País brasil Dispositivo (iPhone 8, Samsung Gala...
  • Prague
  • Composer
  • 76 Views
  • 1 replies
  • 1 likes
  • 76 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution 12month premium special offer

PlanPremiumCountryIndia im on a prepaid individual plan right now (monthly @ 129rs/month). the 12 months prepaid individual plan's price is 299rs with a special offer tag, theres also another like "299rs/month after the offer period". what exactly is...

  • Casual Listener
  • Plan Premium Country India   im on a prepaid individual plan right now (monthly @ 129rs/month). the 12 months prepaid individual plan's price is 299rs with a special offer tag, theres also ...
  • Ruchand4
  • Newbie
  • 13263 Views
  • 41 replies
  • 0 likes
  • 13263 Views
  • 41 replies
  • 0 likes

Superuser Contribution Duo subscription still only allowing to listen to the same music even though accounts are different?

PlanSupCountryEnglandDeviceiphone 13’s Operating Systemup to date(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  •   Plan Sup Country England Device iphone 13’s  Operating System up to date (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Eni
  • Moderator
  • 115 Views
  • 3 replies
  • 0 likes
  • 115 Views
  • 3 replies
  • 0 likes

Solved!! Premium Duo and Sonos

Hi,When switching subscription from Premium Family to Duo, will playing music on Sonos still work?The reason I'm asking is that I switched accounts while at work, and my wife at home told me that neither of our accounts work on Sonos (error message: ...

  • Casual Listener
  • Hi, When switching subscription from Premium Family to Duo, will playing music on Sonos still work? The reason I'm asking is that I switched accounts while at work, and my wife at home told me that...
  • WestCorkMusic
  • Visitor
  • 2934 Views
  • 4 replies
  • 0 likes
  • 2934 Views
  • 4 replies
  • 0 likes

Payment datum

Can the payment datum be changed between the 25th and the 30th of every month ? Currently it is setup at the 19th of the month. Thank you.

  • Casual Listener
  • Can the payment datum be changed between the 25th and the 30th of every month ? Currently it is setup at the 19th of the month. Thank you.
  • TreyAnastasio
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Change Subscription from Duo to Student?

How can I change my subscription plan from Premium Duo to Student without losing all my playlists? Thank you in advance!

  • Visitor
  • How can I change my subscription plan from Premium Duo to Student without losing all my playlists?  Thank you in advance!
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution revival of paid premium

Hi, my brother had a premium individual plan valid till 03/05/23. I have a duo plan and shared that link with him to join the duo but later I wanted to switch his account with my spouse account. I removed his name and added my spouse account now duo ...

  • Newbie
  • Hi, my brother had a premium individual plan valid till 03/05/23. I have a duo plan and shared that link with him to join the duo but later I wanted to switch his account with my spouse account. I re...
  • MihailY
  • Moderator
  • 1381 Views
  • 1 replies
  • 0 likes
  • 1381 Views
  • 1 replies
  • 0 likes