Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130794 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62740 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
242438 Views
149 replies
13 likes
nas duas contas possuo plano premium familia
nas duas contas possuo plano premium familia
Spotify Star
206 Views
1 replies
1 likes
PlanCurrently on Individual PremiumCountryUKDevicePC and Pixel 6 ProOperating SystemAndroid My Question or IssueI am currently subscribed to the Individual Premium plan, starting just a couple of months ago. I wish to use the Duo Premium plan, as my ...
Plan Currently on Individual Premium Country UK Device PC and Pixel 6 Pro Operating System Android My Question or Issue I am currently subscribed to the Individual Premium plan, star...
Casual Listener
209 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
178 Views
1 replies
0 likes
Hi, I'm a user in the Netherlands. Just got an email that the price of Premium Family is going up to 21.99 euro. There's a Basic Family plan for 17.99, but I can't tell if it still offers some of the premium features like ad-free listening and downlo...
Hi, I'm a user in the Netherlands. Just got an email that the price of Premium Family is going up to 21.99 euro. There's a Basic Family plan for 17.99, but I can't tell if it still offers some of the...
Spotify Star
2581 Views
1 replies
0 likes
PlansFree (My friend has free) / Premium (I have premium) / Premium (Other friend) CountryGermany, Malawi (not that important for main problem) DeviceOnePlus Nord 3 (My friend with the problem), Google Pixel 7a (Me), Samsung Galaxy S20 FE (My other f...
Plans Free (My friend has free) / Premium (I have premium) / Premium (Other friend) Country Germany, Malawi (not that important for main problem) Device OnePlus Nord 3 (My friend...
Moderator
1051 Views
3 replies
0 likes
PlanFree/PremiumCountry DeviceiPhone 13 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGift card I hot for Christmas says “Unfortunately this Premium code does not seem to be valid. Try again or contact customer servic...
Plan Free/Premium Country Device iPhone 13 Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Gift card I hot for Christmas says “Unfortuna...
Spotify Star
257 Views
1 replies
0 likes
I got a free trail when I went through the steps to redeem it my payment fail. I got the payment fixed. Now when I got through the steps to redeem it says I have already had a free trail and can not redeem. When I go to my order history it only shows...
I got a free trail when I went through the steps to redeem it my payment fail. I got the payment fixed. Now when I got through the steps to redeem it says I have already had a free trail and can not ...
Spotify Star
460 Views
1 replies
0 likes
i can't register to the 3 month free trail it's always says payment issues, and even when i tried for the family plan. PlanFree/PremiumCountryegypt Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Window...
i can't register to the 3 month free trail it's always says payment issues, and even when i tried for the family plan. Plan Free/Premium Country egypt Device (iPhone 8, Samsung Gala...
Spotify Star
200 Views
1 replies
0 likes
On april(. I Think it might be 18th or 19th of april) i cancelled my Spotify premium.And right after I cancelled it, my online e wallet was deducted 149 pesos or roughly 3 dollars. I dont know why Spotify would deduct it since I have already paid my ...
On april(. I Think it might be 18th or 19th of april) i cancelled my Spotify premium.And right after I cancelled it, my online e wallet was deducted 149 pesos or roughly 3 dollars. I dont know why Sp...
Newbie
285 Views
2 replies
0 likes
Ninguno de los siguientes datos es obligatorio. Sin embargo, cuanto más nos proporcionen, más fácil nos resultará ayudarle.PlanGratis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, MacBook Pro finales de 2016)Sistema operativo(iOS 10, Android Or...
Ninguno de los siguientes datos es obligatorio. Sin embargo, cuanto más nos proporcionen, más fácil nos resultará ayudarle. Plan Gratis/Premium País Dispositivo (iPhone 8, Samsung Galaxy...
Community Legend
240 Views
1 replies
0 likes
I live in a different country and my friend lives in a different country but I want to share my duo plan with them
I live in a different country and my friend lives in a different country but I want to share my duo plan with them
Visitor
699 Views
2 replies
0 likes
I paid for my premium subscription on an annual basis and my audiobook time just ran out. Will this time renew next month, or am I totally out of audiobook time until next year?
I paid for my premium subscription on an annual basis and my audiobook time just ran out. Will this time renew next month, or am I totally out of audiobook time until next year?
Moderator
293 Views
1 replies
0 likes
i tried buying Spotify Premium using Google Play but it says the country should match your Google Play account's. I checked that it matches and both are India but it still says to switch to United States and the payment is unsuccessful. PlanFreeCount...
i tried buying Spotify Premium using Google Play but it says the country should match your Google Play account's. I checked that it matches and both are India but it still says to switch to United St...
Moderator
425 Views
1 replies
0 likes
Hello.My wife was the plan manager for our premium duo spotify but recently passed. Is there a way that I could switch everything to me while keeping the same plan?Or at the least is there a way that I could transfer all the songs she liked to a play...
Hello. My wife was the plan manager for our premium duo spotify but recently passed. Is there a way that I could switch everything to me while keeping the same plan? Or at the least is there a way ...
Spotify Star
237 Views
1 replies
0 likes
I am not able to listen song afetr turning of my mobile data
I am not able to listen song afetr turning of my mobile data
Spotify Star
186 Views
1 replies
0 likes
PlanStudent PremiumCountryUSDeviceMac, IphoneOperating SystemChrome-App My Question or IssueMy hulu got logged off and now because of the merger between hulu and disney, I cannot access my Hulu account that I have via my Spotify Student Subscription
Plan Student Premium Country US Device Mac, Iphone Operating System Chrome-App My Question or Issue My hulu got logged off and now because of the merger between hulu and disn...
Visitor
1220 Views
3 replies
0 likes
Duo says address in different country even though we live together
Duo says address in different country even though we live together
Spotify Star
394 Views
5 replies
0 likes
Yall Lame asf for making me pay for a free trial
Yall Lame asf for making me pay for a free trial
Moderator
349 Views
1 replies
0 likes
i saw a community post earlier saying i would still have the premium benefits if i cancelled my free trial till the end if the billing date but my account automatically switched to free when i cancelled it, can i get it back?
i saw a community post earlier saying i would still have the premium benefits if i cancelled my free trial till the end if the billing date but my account automatically switched to free when i cancel...
Spotify Star
753 Views
1 replies
0 likes
spotify family premium is advertised at $4.99/ month. I am paying $19.99 - why
spotify family premium is advertised at $4.99/ month. I am paying $19.99 - why
Spotify Star
291 Views
1 replies
1 likes
