Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
OK, nothing that hasn’t been said before here, but before I move to another system, is anyone at Spotify able to explain why the user demand for shared accounts is being ignored? I have no interest in having a separate account to my wife and certainl...
PlanPremiumCountryBrazilDeviceiPhone 12, PCOperating SystemiOS 15, Windows 10My Question or IssueI received an email saying that there was a problem with payment and the account was suspended. Some years ago when this happened my premium was not susp...
I've had a free account through Sbux for 5 years and I'm leaving the company so I want to pay for my own premium account. But I don't want to lose any of my music or playlists. How can I change the same account to a paid account?
PlanPremium FamilyCountryRU -> DE My Question or IssueAfter Spotify failed to charge money from RU mastercard, I've changed the country to DE and paid from DE Visa. The money was charged, and I added a few members to the "family". But for me, it stil...
Plan Premium Country Turkey Device Samsung Galaxy S20 Operating System Android 11 Hello, I used to pay for my subscription using a Russian card, now I am geographically located in Turkey and today I paid for my subscription with a Turkish card, the m...
PlanPremium for studentsCountryCzech Republic My Question or IssueHello! So it happaned that I accidentally upgraded my student subscription to family subcription. Could you please undo this change, return my payment method and refund me the money. I...
PlanPremium DuoCountryCanada Operating SystemWindows 10 & Android My Question or IssueI signed up for Duo because of Duo Mix - it is still advertised on the sign up page. But according to this forum, this is no longer available and we're supposed to ...
Hello, My account was suspended and unliked from my subscription because I didn't make it to update the address. Currently, I can't return to that subscription, the invitation link double-check not working. Where I can tell my login email in order to...
PlanPremium FamilyCountryIndonesiaDevicePocophone F1Operating SystemAndroid 10 My Question or IssueI failed to pay for the recurring payment on 18th of this month, and the app notified me to change or update my payment. When i clicked the notificatio...
Hello, I have seen few topics regarding the prices in Kazakhstan, and spotify team said that they strive to offer Premium at a competitive price but it's not the case for Kazakhstan because it's currently the most expensive music streaming service.No...
Hello. I'm from Ukraine. The problem i faced, that spotify logged me out, and when i tried to loggin, it said i need to change the country. If i will change the country i need to pay more, but i located in the another temproriraly because of the war,...
I am paying for 2 separate individual accounts and would like to combine the 2 under the Premium Duo plan but can’t figure it out.
PlanStudent PremiumCountryCanada DeviceXiaomi Mi 9 liteOperating SystemAndroid My Question or IssueHello all,I was a student in the US and I subscribed to Spotify student premium in the US. Now, I moved to Canada to continue my studies and here is my...
PlanPremiumCountryRussia My Question or IssueI switched to spotify on purpose a year ago, because I like this service compared to other local ones in Russia, and now, after a year and a half, spotify stops subscribing due to technical reasons for the...
PlanPremium duoCountryIndiaDevice Macbook Pro 2019Operating SystemiOS 10 My Question or IssueI want to switch from a premium duo account to a premium individual account however, I don't have an option to "cancel plan". I'm the manager of the duo acco...
PlanPremium FamilyCountryUSDeviceSamsung Galaxy s10Operating SystemAndroid My Question or IssueI want to migrate out of a Premium Family plan into my own Premium plan. Can i do this without losing any of my content or feat
Dear Spotify!A lot of people in Ukraine are users of your app from it's first day in Ukrainian market. It would be great gesture of solidarity and support for Ukrainians if you temporarily allowed us to use your services for free. Music is a great wa...
My home country is Ukraine, but because of obvious reasons, I am currently in Germany. Unfortunately, my family subscription has been canceled because of one of the members, and I don't have Premium anymore. I really need my music, so I would like to...
Hello, I bought a Premium subscription for a student yesterday, it's pretty much authentication and stuff.The problem is, I got the subscription to the wrong account. 路I have 2 accounts, I haven't used one for a long time and it is empty, so there i...
PlanPremium - Spotify DuoCountryGreece My Question or IssueHi Everyone,I have purchased duo premium, but when I go to the duo page on my profile , I can't find the option to join Duo Mix, nor does my partner. It's not where it should be, as you can s...