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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5932 Views
  • 23 replies
  • 2 likes
  • 5932 Views
  • 23 replies
  • 2 likes

Olvidé mi correo y mi usuario de mi cuenta de Spotify

No recuerdo el correo y el nombre del usuario que use en una cuenta de Spotify y ahora quiero cancelar el plan que esa cuenta está usando

  • Visitor
  • No recuerdo el correo y el nombre del usuario que use en una cuenta de Spotify y ahora quiero cancelar el plan que esa cuenta está usando
  • osornios
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Reembolso de um teste grátis

Fiz um teste grátis e hoje pela manhã cancelei a conta porém mesmo assim hoje a tarde fui tarifado com o valor do plano individual, mesmo sendo um teste grátis e q já estava encerrado

  • Visitor
  • Fiz um teste grátis e hoje pela manhã cancelei a conta porém mesmo assim hoje a tarde fui tarifado com o valor do plano individual, mesmo sendo um teste grátis e q já estava encerrado
  • Bittencourt
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Upgrade from Individual Trial to Duo failure

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am on a Individual trial and have decided to end the trial by paying for a Duo plan. When I...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am on...
  • Bittencourt
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Why is it saying that I have a premium subscription when claiming 2 months?

My friend had sent me a link for 2 months free which only works for those who has never had premium before, but when I click on it, the link states I already have premium when I don't. What do I do?

  • Visitor
  • My friend had sent me a link for 2 months free which only works for those who has never had premium before, but when I click on it, the link states I already have premium when I don't. What do I do?
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola! Acabo de ver que me cambiaron mi plan realizando otro cobro

Me cobraron por cuentes Premium individual y mi cuenta Premium es de estudiante y ya me había hecho el cobro y ahora me volvieron a cobrar por un plan Premium individual y yo no realice el cambio

  • Visitor
  • Me cobraron por cuentes Premium individual y mi cuenta Premium es de estudiante y ya me había hecho el cobro y ahora me volvieron a cobrar por un plan Premium individual y yo no realice el cambio
  • Maria
  • Moderator
  • 237 Views
  • 7 replies
  • 2 likes
  • 237 Views
  • 7 replies
  • 2 likes

Superuser Contribution В моей стране не работает Spotify Premium, но я хочу слышать без реклам !!

Spotify premium не доступен а нашей стране( Казахстан). Я хотела бы слушать без реклам нормальные песни . Можете пожалуйста исправить этот вопрос, или сделайте для нашей страны просушивание музыки без рекламы или сделайте допустимым Spotify Premium !...

  • Visitor
  • Spotify premium не доступен а нашей стране( Казахстан). Я хотела бы слушать без реклам нормальные песни . Можете пожалуйста исправить этот вопрос, или сделайте для нашей страны просушивание музыки б...
  • Joan
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Me estás cobrando una cuenta que no uso

Buenas tardes, me están cobrando varios meses una cuenta que no uso porque no tengo mis datos personas y no puedo desactivar

  • Visitor
  • Buenas tardes, me están cobrando varios meses una cuenta que no uso porque no tengo mis datos personas y no puedo desactivar
  • osornios
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

me cobraron un plan diferente

En el mes de Enero contrate el plan para estudiantes y me apareció una leyenda que permanecería así por un año, se me hizo el cargo correspondiente de $**bleep** ese mes a mi tarjeta, ya que tengo domiciliado el servicio y en el mes de febrero se me ...

  • Casual Listener
  • En el mes de Enero contrate el plan para estudiantes y me apareció una leyenda que permanecería así por un año, se me hizo el cargo correspondiente de $**bleep** ese mes a mi tarjeta, ya que tengo do...
  • osornios
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Solved!! Cambio de suscripción de estudiantes a individual en medio del pago

Estaba intentando renovar mi plan premium estudiantes y cuando termino de pagarlo me aparece que pagué el premium individual. ¿Hay alguna manera de hacer el cambio de tipo de premium? Y si se puede si se podría lograr que me reembolsen la diferencia ...

  • Newbie
  • Estaba intentando renovar mi plan premium estudiantes y cuando termino de pagarlo me aparece que pagué el premium individual. ¿Hay alguna manera de hacer el cambio de tipo de premium? Y si se puede s...
  • osornios
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

My partner can't join my spotify duo account

I just changed my subscription from Premium to Duo but my partner gets the error message "you seem not to be in the same country" when answering to the invitation. We are both at the same address, also for payments. Thank you in advance!

  • Casual Listener
  • I just changed my subscription from Premium to Duo but my partner gets the error message "you seem not to be in the same country" when answering to the invitation. We are both at the same address, al...
  • ChooseAGoodUsername
  • Roadie
  • 117 Views
  • 4 replies
  • 0 likes
  • 117 Views
  • 4 replies
  • 0 likes

I see ads even though I'm paying for Premium

I've been a Spotify Premium subscriber more or less consistently since 2015. This morning I opened the Spotify app and was greeted by a full screen advertisement for a new Dua Lipa single -- it was labeled as a "Sponsored recommendation".I pay Spotif...

  • Casual Listener
  • I've been a Spotify Premium subscriber more or less consistently since 2015. This morning I opened the Spotify app and was greeted by a full screen advertisement for a new Dua Lipa single -- it was l...
  • somwhatparanoid
  • Casual Listener
  • 167 Views
  • 4 replies
  • 0 likes
  • 167 Views
  • 4 replies
  • 0 likes

Resulta que pague el plan premium individual y me descontaron la plata dela

Pague la cuenta premium individual me descontaron la plata de la cuenta pero Spotify me dice que uno un error en el pago y no se activó la cuenta

  • Visitor
  • Pague la cuenta premium individual me descontaron la plata de la cuenta pero Spotify me dice que uno un error en el pago y no se activó la cuenta
  • Bittencourt
  • Spotify Star
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

can i change from Premium Individual to Premium Student

I would like to have the test premium. I'm a student and I'm waiting to get it confirmed.

  • Visitor
  • I would like to have the test premium. I'm a student and I'm waiting to get it confirmed.
  • Bittencourt
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution In want to change subscription to premium ad-free. No more trial

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 150 Views
  • 3 replies
  • 0 likes
  • 150 Views
  • 3 replies
  • 0 likes

Superuser Contribution You stopped my student subscription

You stopped my student subscription claiming that I didn't prove my student status. Then I had a problem when I tried to do it again. In the end, I successfully mailed sheerid and they replied that I had subscribed to Spotify on time. Can you check i...

  • Visitor
  • You stopped my student subscription claiming that I didn't prove my student status. Then I had a problem when I tried to do it again. In the end, I successfully mailed sheerid and they replied that I...
  • MihailY
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Gift Card Won't Redeem

I received a $60 Spotify gift card through Discover cash back. My friend who has a personal Spotify premium subscription is not able to get the card to work. He has tried his account zip code, my account zip code, and my Discover credit card zip code...

  • Casual Listener
  • I received a $60 Spotify gift card through Discover cash back.  My friend who has a personal Spotify premium subscription is not able to get the card to work.  He has tried his account zip ...
  • Blancav83
  • Casual Listener
  • 57792 Views
  • 18 replies
  • 2 likes
  • 57792 Views
  • 18 replies
  • 2 likes

payment method won't load

i can't fill the credit/debit card information boxes because they wont load

  • Visitor
  • i can't fill the credit/debit card information boxes because they wont load
  • osornios
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Cobrança duplicada

Cobraram a mesma conta duas vezes

  • Visitor
  • Cobraram a mesma conta duas vezes
  • Bittencourt
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes