Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 90609 Views
- 56 replies
- 5 likes
- 90609 Views
- 56 replies
- 5 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 11395 Views
- 24 replies
- 2 likes
- 11395 Views
- 24 replies
- 2 likes
Superuser Contribution Vi uma promoção de 3 meses grátis, fiz a conta hoje e parece que ja cobraram, que absurdo é enganosa
Cobraram sendo que a promoção é de 3 meses grátis
- Cobraram sendo que a promoção é de 3 meses grátis
-
-
- Moderator
- 312 Views
- 1 replies
- 0 likes
- 312 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify premium duo - There was a problem, please try again later
PlanPremium DuoCountryUnited KingdomDeviceIphone 7/MacOperating System(iOS) My Question or IssueI bought spotify premium duo a couple of months ago, but my boyfriend is unable to use it, as whenever he presses the invite link it says "There was a pro...
- Plan Premium Duo Country United Kingdom Device Iphone 7/Mac Operating System (iOS) My Question or Issue I bought spotify premium duo a couple of months ago, but my boyfriend is unabl...
-
-
- Moderator
- 11428 Views
- 11 replies
- 1 likes
- 11428 Views
- 11 replies
- 1 likes
How to Change Plan from Individual to Students?
Currently I am using premium individual, and it's only three days left until my subscription expired. I also verified as a student, so I decided to change my plan to student, which is way more cheaper than individual.The thing is, I've followed the i...
- Currently I am using premium individual, and it's only three days left until my subscription expired. I also verified as a student, so I decided to change my plan to student, which is way more c...
-
-
- Spotify Star
- 665 Views
- 2 replies
- 0 likes
- 665 Views
- 2 replies
- 0 likes
Please provide an option to get student premium.
Once I completed my student verification. It shows that I am eligible for student premium. But I can't find any option to make a payment. Can you please resolve this problem.
- Once I completed my student verification. It shows that I am eligible for student premium. But I can't find any option to make a payment. Can you please resolve this problem.
-
-
- Spotify Star
- 469 Views
- 1 replies
- 0 likes
- 469 Views
- 1 replies
- 0 likes
3 aylıq spotify pulsuz plan almıwdım yalnız bu gün girdiyimde premium deyil
Premium 3 ay pulsuz sınaq aldım ve premium oldu yalnız 1 gün keçmeden hesaba giriş etdiyimde premium free ye keçid etmiwdi
- Premium 3 ay pulsuz sınaq aldım ve premium oldu yalnız 1 gün keçmeden hesaba giriş etdiyimde premium free ye keçid etmiwdi
-
-
- Spotify Star
- 268 Views
- 1 replies
- 0 likes
- 268 Views
- 1 replies
- 0 likes
Payment issue
Plan59 rupees/- for 3 monthsCountryIndiaDevice(iPhone 11 Operating System(iOS My Question or IssueI purchased 3 months subscription there were shown that charges are 59 rupees for 3 monthes Then I just clicked their and fill all the information about...
- Plan 59 rupees/- for 3 months Country India Device (iPhone 11 Operating System (iOS My Question or Issue I purchased 3 months subscription there were shown that charges...
-
-
- Spotify Star
- 427 Views
- 1 replies
- 0 likes
- 427 Views
- 1 replies
- 0 likes
payments and refunds
after i had cancelled, they took money still for the premium, i messaged them and they said it was past 14 days even after id shown them the bank statement for it going out today? basically their refund policy is you can refund at the start, any othe...
- after i had cancelled, they took money still for the premium, i messaged them and they said it was past 14 days even after id shown them the bank statement for it going out today? basically their ref...
-
-
- Spotify Star
- 510 Views
- 3 replies
- 1 likes
- 510 Views
- 3 replies
- 1 likes
Vodafone provided Spotify Premium subscription reverted to free
As of today my Spotify premium subscription, provided by Vodafone via their entertainment package, has reverted to free. Vodafone have confirmed it should be active till February.All devices and platforms have resolved to free, I’ve logged out and ba...
- As of today my Spotify premium subscription, provided by Vodafone via their entertainment package, has reverted to free. Vodafone have confirmed it should be active till February. All devices and ...
-
-
- Visitor
- 860 Views
- 5 replies
- 1 likes
- 860 Views
- 5 replies
- 1 likes
Didn't realize you offered the duo plan so only did one premium, want to
Change my trial subscription to duo premium
- Change my trial subscription to duo premium
-
-
- Spotify Star
- 433 Views
- 1 replies
- 0 likes
- 433 Views
- 1 replies
- 0 likes
Upgraded from premium duo to premium family issue
I just upgraded from Premium Duo to Premium Family in order to add my son to my account my daughter and I currently shared. My daughter no longer has access to the account. I have tried to troubleshoot this issue and the option to manage members is n...
- I just upgraded from Premium Duo to Premium Family in order to add my son to my account my daughter and I currently shared. My daughter no longer has access to the account. I have tried to troublesho...
-
-
- Spotify Star
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Impossible de passer de Premium a Duo
Salutations,Il m'est impossible de passer mon abonnement de Premium (actuellement depuis des années) à Duo. Je le fais depuis l'application Android, je sélectionne le nouvel abonnement et clique ensuite sur suivant, et cela me dit que le paiement n'e...
- Salutations, Il m'est impossible de passer mon abonnement de Premium (actuellement depuis des années) à Duo. Je le fais depuis l'application Android, je sélectionne le nouvel abonnement et clique ...
-
-
- Moderator
- 567 Views
- 6 replies
- 0 likes
- 567 Views
- 6 replies
- 0 likes
cant found plan 3/6/12 month family in Egypt region
cant found plan 3/6/12 month family in Egypt region this bug or removed it for ever?
- cant found plan 3/6/12 month family in Egypt region this bug or removed it for ever?
-
-
- Visitor
- 262 Views
- 2 replies
- 0 likes
- 262 Views
- 2 replies
- 0 likes
Premium family to duo
I just switched from Spotify premium family to duo and now am getting ads and cannot skip songs etc. it is acting as if I have the free account. How do I fix this
- I just switched from Spotify premium family to duo and now am getting ads and cannot skip songs etc. it is acting as if I have the free account. How do I fix this
-
-
- Spotify Star
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
It’s time for a senior discount; that would be most FAIR.
there are discounts for other members of the community, to be fair senours need their own discount to comfortably enjoy and learn from this special community. Thanks Mitch Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)O...
- there are discounts for other members of the community, to be fair senours need their own discount to comfortably enjoy and learn from this special community. Thanks Mitch Free/Premium Countr...
-
-
- Spotify Star
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes
I paid student premium in a wrong account and now i cant use it in mine
PlanStudent premiumCountrySpain - USADeviceiPhone - PCOperating SystemWindows 11 My Question or IssueI have two spotify accounts and because a mistake i paid the student premium on the wrong one. Now i tried with my principal account and i cant becau...
- Plan Student premium Country Spain - USA Device iPhone - PC Operating System Windows 11 My Question or Issue I have two spotify accounts and because a mistake i paid the student prem...
-
-
- Rising Star 4
- 164 Views
- 1 replies
- 1 likes
- 164 Views
- 1 replies
- 1 likes
Changing Payment Method
PlanPremiumCountryPhilippinesDeviceiPhone Xs MaxOperating SystemiOS My Question or IssueWhy was I charged after changing my payment method from e-wallet to debit card?
- Plan Premium Country Philippines Device iPhone Xs Max Operating System iOS My Question or Issue Why was I charged after changing my payment method from e-wallet to debit card?
-
-
- Rising Star 4
- 164 Views
- 1 replies
- 1 likes
- 164 Views
- 1 replies
- 1 likes
Gift code redeemed but Spotify charged me normally
So I had a premium account and at 17/8 Spotify sent me an invoice to keep my premium subscription. I canceled the payment (10,99€) and I used a gift card of 10€. Then I recieved a mail that my account swapped to free subscription. Tried to change aga...
- So I had a premium account and at 17/8 Spotify sent me an invoice to keep my premium subscription. I canceled the payment (10,99€) and I used a gift card of 10€. Then I recieved a mail that my accoun...
-
-
- Spotify Star
- 207 Views
- 1 replies
- 0 likes
- 207 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Spotify free premium trial scam BEWARE
I'd just like to share my experience with other people to avoid the same happening to anyone else. Yesterday I saw an ad on Spotify for a free premium trial for three months. After clicking the link I was sent to a legit looking page where I finished...
- I'd just like to share my experience with other people to avoid the same happening to anyone else. Yesterday I saw an ad on Spotify for a free premium trial for three months. After clicking ...
-
-
- Newbie
- 8837 Views
- 7 replies
- 0 likes
- 8837 Views
- 7 replies
- 0 likes
Does canceling your account to change billing date mess up your Playlist?
PlanPremiumCountryUSA Device( Samsung Galaxy 23) My Question or IssueDoes canceling your account to change billing date mess up your current?
- Plan Premium Country USA Device ( Samsung Galaxy 23) My Question or Issue Does canceling your account to change billing date mess up your current?
-
-
- Rising Star 4
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
Premium "Basic" For 1 user.
I recently went to change my subscription from the regular premium, to the premium "basic", which was $1.00 cheaper per month, it's the same as regular premium, just did not come with the podcasts. The "basic" option is no longer showing up as a plan...
- I recently went to change my subscription from the regular premium, to the premium "basic", which was $1.00 cheaper per month, it's the same as regular premium, just did not come with the podcasts. T...
-
-
- Spotify Star
- 286 Views
- 5 replies
- 0 likes
- 286 Views
- 5 replies
- 0 likes