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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131442 Views

69 replies

10 likes

Premium for Family
  • 131442 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

65111 Views

89 replies

4 likes

  • 65111 Views
  • 89 replies
  • 4 likes

Duo subscription but problem with adress

PlanDuoCountryBelgium (french)DeviceallOperating System My Question or IssueI just start a duo subscription, it's ok but when my husband want to connect, spotify said that our adress are differents. Worse ! It said that we didn't live in he same coun...

Casual Listener

Plan Duo Country Belgium (french) Device all Operating System     My Question or Issue I just start a duo subscription, it's ok but when my husband want to connect, spotify said t...

pedro-tirolo

Newbie

952 Views

10 replies

2 likes

  • 952 Views
  • 10 replies
  • 2 likes

Superuser Contribution Can't pick individual plan

I just moved countries and needed to update my payment details for Spotify Premium. When trying to do so I keep getting the error message that an individual plan is not available to me. I changed my country settings but keep getting this message.

Visitor

I just moved countries and needed to update my payment details for Spotify Premium. When trying to do so I keep getting the error message that an individual plan is not available to me. I changed my ...

MihailY

Moderator

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution the subscription doesn’t resume, but money debited from my card

the payment for individual plan has passed two times, but it hasn’t been resumed cuz of my country which i’m currently in. can u give me my money back please?

Visitor

the payment for individual plan has passed two times, but it hasn’t been resumed cuz of my country which i’m currently in. can u give me my money back please?

Vasil

Moderator

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution VFD Verve card doesn't work with Spotify

PlanPremiumCountryNigeriaDeviceUMIDIGI F1 Operating SystemAndroid 9 My Question or IssueI tried to link my VFD Microfinance Bank Verve Card with my Spotify account to subscribe to the premium package, but I'm unable to add the card. Does this specifi...

Newbie

Plan Premium Country Nigeria Device UMIDIGI F1  Operating System Android 9   My Question or Issue I tried to link my VFD Microfinance Bank Verve Card with my Spotify account to su...

MihailY

Moderator

1341 Views

1 replies

0 likes

  • 1341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am i charged a fee for free plan

I was billed and funds removed from my account for "free plan" why? How do i get refunded?

Visitor

I was billed and funds removed from my account for "free plan" why? How do i get refunded?

Vasil

Moderator

1381 Views

3 replies

0 likes

  • 1381 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't change my country to the US

I recently moved back to the US and can't find it anywhere under the country section. I am a student, so I want to use the discount, but it won't let me change my card to the US one, and I can't find the US option anywhere. Should I wait until my sub...

Casual Listener

I recently moved back to the US and can't find it anywhere under the country section. I am a student, so I want to use the discount, but it won't let me change my card to the US one, and I can't find...

Vasil

Moderator

1974 Views

10 replies

0 likes

  • 1974 Views
  • 10 replies
  • 0 likes

je ne suis pas capable de m'abonner à Prenium

À chaque fois que j'essaie de m'abonner, ça dit: Désolés, vous n'êtes pas admissible à ce forfait. Voici d’autres façons de vous abonner à Spotify Premium.

Visitor

À chaque fois que j'essaie de m'abonner, ça dit: Désolés, vous n'êtes pas admissible à ce forfait. Voici d’autres façons de vous abonner à Spotify Premium.

Bittencourt

Spotify Star

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

Can I keep my account if I cancel my premium plan and start a new one?

I want to start a new premium plan to get the student discount. I'm currently paying for Spotify via my mobile operator. Will I be able to log in to my old account or will all my playlists disappear?

Visitor

I want to start a new premium plan to get the student discount. I'm currently paying for Spotify via my mobile operator. Will I be able to log in to my old account or will all my playlists disappear?

AdamDamon

Community Legend

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Duplicação de valor

Pago todo mês 40 reais sendo q é só 19,90 é só uso uma conta, não sei porque está cobrando 2 vezes

Visitor

Pago todo mês 40 reais sendo q é só 19,90 é só uso uma conta, não sei porque está cobrando 2 vezes

Bittencourt

Spotify Star

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution account doesn't reflect Premium subscription

Have single membership and can see $9.99 recurring pmts but my online profile account doesn't reflect my Premium membership

Visitor

Have single membership and can see $9.99 recurring pmts but my online profile account doesn't reflect my Premium membership

Vasil

Moderator

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Giftcard

PlanPremiumCountryBelgiumDeviceiPhoneOperating SystemiOS 10My Question or IssueHello, i received a gift card for a 3 month subscription (30€) but I just paid for 1 month student premium (5€) so I wanted to know if now I have just 3 month premium or i...

Visitor

Plan Premium Country Belgium Device iPhone Operating System iOS 10 My Question or Issue Hello, i received a gift card for a 3 month subscription (30€) but I just paid for 1 month student pre...

Lyubka

Moderator

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution nie dostałem zwrotu pieniędzy i anulowało premuim

pobrało mi 20zł z konta za konto premium na spotify anulowałem premium i anulowało mi premium zamiast być do następnej zapłaty i nie zwróciło pieniędzy na konto

Visitor

pobrało mi 20zł z konta za konto premium na spotify anulowałem premium i anulowało mi premium zamiast być do następnej zapłaty i nie zwróciło pieniędzy na konto

MihailY

Moderator

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution 4ヶ月間学生認証がされず、通常の料金で払い続けています。どうすればよろしいでしょうか。お問い合わせできず、困っています

昨年の10月に学生であることを認証する手続きをしたのですが、一向に承認がおりません。何をすればいいか分かりません。

Visitor

昨年の10月に学生であることを認証する手続きをしたのですが、一向に承認がおりません。何をすればいいか分かりません。

Vasil

Moderator

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes

How to subscribe to PREMIUM when living in Quebec CANADA

Extremely frustrating to not be able to subscribe to the free 1 month-9.99$ each following month solo Premium since it is not available in this province. But it's even more frustrating to not find anywhere how to subscribe to the regular Solo Premium...

Visitor

Extremely frustrating to not be able to subscribe to the free 1 month-9.99$ each following month solo Premium since it is not available in this province. But it's even more frustrating to not find an...

Jose_M

Spotify Star

1853 Views

1 replies

0 likes

  • 1853 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abo geändert?

Ich habe seit Jahren ein Abo Indem auch meine Familie drin war, auf einmal sind die Mitglieder gelöscht und nur ich habe einen Premium Account. Wurden die Bedingungen einfach geändert?

Visitor

Ich habe seit Jahren ein Abo Indem auch meine Familie drin war, auf einmal sind die Mitglieder gelöscht und nur ich habe einen Premium Account. Wurden die Bedingungen einfach geändert?

MihailY

Moderator

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes