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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19119 Views
  • 27 replies
  • 4 likes
  • 19119 Views
  • 27 replies
  • 4 likes

Solved!!Superuser Contribution Upgrade to Dual Premium failed

My Question or Issue I had an active Individual Premium account that would expire on March 2023. I tried to upgrade my account to a Duo Premium plan so I could use it with my wife. I made the payment to change it to a Duo plan but got several 404 err...

AfonsoNeto_0-1672921503981.png AfonsoNeto_1-1672921623155.png
  • Casual Listener
  • My Question or Issue   I had an active Individual Premium account that would expire on March 2023. I tried to upgrade my account to a Duo Premium plan so I could use it with my wife. I made ...
  • Yordan
  • Moderator
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to put my address for my duo subscription

i can't enter my address on my duo subscription. When i try to do it, it says that's not enough precise. But it's literally all i can tell for my address.

  • Visitor
  • i can't enter my address on my duo subscription. When i try to do it, it says that's not enough precise. But it's literally all i can tell for my address.
  • Joan
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution pourquoi l'offre duo ne fonctionne pas pour le compte invité?

je viens de souscrire à l'abonnement duo avec ma fille nous avons la même adresse mais elle a toujours des publicités comme avec la version gratuite?

  • Visitor
  • je viens de souscrire à l'abonnement duo avec ma fille nous avons la même adresse mais elle a toujours des publicités comme avec la version gratuite?
  • Lyubka
  • Moderator
  • 913 Views
  • 1 replies
  • 0 likes
  • 913 Views
  • 1 replies
  • 0 likes

Superuser Contribution It says "payment issue" when I'm trying to pay for the premium

I have enough money on my balance to pay and I used the same card before, but something went wrong. My bank support says that the problem is on Spotify side, they don't see a payment requests. Checked all the settings in my bank account, the payment ...

  • Casual Listener
  • I have enough money on my balance to pay and I used the same card before, but something went wrong. My bank support says that the problem is on Spotify side, they don't see a payment requests. Checke...
  • Lyubka
  • Moderator
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution je ne peux pas activer ma carte cadeau sur mon abonnement premium

le message suivant apparait:Vous ne pouvez pas activer ce code Premium sur votre compte. Cela s'explique probablement par le fait que vous avez un abonnement existant à Spotify Premium que vous ne pouvez pas combiner avec un code Premium.pourtant j'a...

  • Visitor
  • le message suivant apparait: Vous ne pouvez pas activer ce code Premium sur votre compte. Cela s'explique probablement par le fait que vous avez un abonnement existant à Spotify Premium que vous ne ...
  • MihailY
  • Moderator
  • 820 Views
  • 1 replies
  • 0 likes
  • 820 Views
  • 1 replies
  • 0 likes

I can't change my credit card information. It won't let me update it.

I've followed the directions to update my credit card information and when I try and find "update" on the account page, there is no update. How do I change my credit card information?

  • Visitor
  • I've followed the directions to update my credit card information and when I try and find "update" on the account page, there is no update. How do I change my credit card information?
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Cannot unsubscribe to DUO

PlanDuo/PremiumCountryU.S.DeviceMultipleOperating SystemMultiple My Question or IssueI unsubscribed myself from DUO but my ex-partner was the primary account. Now my Credit card is being charged each month and I cannot stop it. My only options would ...

  • Visitor
  •     Plan Duo/Premium Country U.S. Device Multiple Operating System Multiple   My Question or Issue I unsubscribed myself from DUO but my ex-partner was the primary account....
  • Maxim
  • Spotify Star
  • 741 Views
  • 1 replies
  • 0 likes
  • 741 Views
  • 1 replies
  • 0 likes

Can’t change payment method

PlanPremium FamilyCountryUSDeviceiPhone XR and Windows PCOperating SystemiOS 13 and Windows 10 My Question or IssueMy credit card expired and I wanted to update my payment method with my new card but there is no option to change payment method under ...

  • Newbie
  • Plan Premium Family Country US Device iPhone XR and Windows PC Operating System iOS 13 and Windows 10   My Question or Issue My credit card expired and I wanted to update my payment me...
  • cosmarc
  • Newbie
  • 531 Views
  • 2 replies
  • 1 likes
  • 531 Views
  • 2 replies
  • 1 likes

We’ll apply the remainder of this month’s bill to your new plan?

So, I had switched to the Spotify student plan which is 4.99 a month, but I had already been charged 10.99 for this billing period. This statement makes me think that the additional 6.99 I paid in this billing period will offset the charge for next m...

  • Visitor
  • So, I had switched to the Spotify student plan which is 4.99 a month, but I had already been charged 10.99 for this billing period. This statement makes me think that the additional 6.99 I paid in th...
  • Jose_M
  • Spotify Star
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

assinei uma oferta de plano premium gratis por 3 m no dia 26/12 e até agor

agora não foi ativada ,mesmo tendo recebido o recibo do Spotify, onde consta a forma de pagamento (cartão de crédito) que será utilizada após os 3 meses de gratuidade. Como devo proceder?

  • Visitor
  • agora não foi ativada ,mesmo tendo recebido o recibo do Spotify, onde consta a forma de pagamento (cartão de crédito) que será utilizada após os 3 meses de gratuidade. Como devo proceder?
  • Jose_M
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

J'habite au Québec et je n'est pas accès à premium à cause du 1 mois gratui

J'habite au Québec et je n'est pas accès à premium à cause du 1 mois gratuit. Comment je fait pour m'abonner à Premium au Québec sans avoir le mois d'essais gratuit?

  • Visitor
  • J'habite au Québec et je n'est pas accès à premium à cause du 1 mois gratuit. Comment je fait pour m'abonner à Premium au Québec sans avoir le mois d'essais gratuit?
  • Jose_M
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Why can't I subscribe to Premium?

I live in Quebec and the only plans available are ones with the 1-month free (which are not available for users in Quebec). Is there a plan that I can get without the 1-month free, it's ridiculous that I can't even subscribe, I've tried selecting eve...

  • Visitor
  • I live in Quebec and the only plans available are ones with the 1-month free (which are not available for users in Quebec). Is there a plan that I can get without the 1-month free, it's ridiculous th...
  • Jose_M
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

porque no se me cobra el premium hace una semana que no me lo cobra

se me han borrado las descargas culpa del fallo de cobro y me quede sin musica por eso, espero solucion

  • Visitor
  • se me han borrado las descargas culpa del fallo de cobro y me quede sin musica por eso, espero solucion
  • Jose_M
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

I have Spotify premium and it only let me download 30 songs. Why?

I just purchase solo plans and it just let me download only 30 songs. When I try to download it says I already reach the limitt

  • Visitor
  • I just purchase solo plans and it just let me download only 30 songs. When I try to download it says I already reach the limitt
  • Jose_M
  • Spotify Star
  • 1519 Views
  • 1 replies
  • 0 likes
  • 1519 Views
  • 1 replies
  • 0 likes

I purchased Spotify Duo and received Spotify Individual instead

PlanPremiumCountryindia I recently purchased spotify duo (there was still one day remaining for my previous plan - individual to end) now that i check my account details it updates to show my plan validity till next month but its under individual and...

  • Casual Listener
  • Plan Premium Country india   I recently purchased spotify duo (there was still one day remaining for my previous plan - individual to end) now that i check my account details it updates to ...
  • Rikaaa
  • Casual Listener
  • 299 Views
  • 2 replies
  • 0 likes
  • 299 Views
  • 2 replies
  • 0 likes

I would like to change premium plans.

I am currently subscribed to a premium plan but i would like to change to duo premium plan. How do i do it?

  • Visitor
  • I am currently subscribed to a premium plan but i would like to change to duo premium plan. How do i do it?
  • Jose_M
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes