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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5199 Views
  • 23 replies
  • 2 likes
  • 5199 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution I have Spotify Premium with Hulu Basic, but Hulu does not give me access to any content

PlanSpotify Premium w Hulu Basic PlanCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueHulu basically acts as if I have no plan, even though I check Spotify's account page and it says I have Spotify Premium + Hulu Basic. If I...

  • Casual Listener
  • Plan Spotify Premium w Hulu Basic Plan Country United States Device PC Operating System Windows 10   My Question or Issue Hulu basically acts as if I have no plan, even though I check ...
  • Jeremy
  • Spotify Legend
  • 456 Views
  • 2 replies
  • 0 likes
  • 456 Views
  • 2 replies
  • 0 likes

Solved!! Premium does not start

PlanFree/PremiumArgentina DeviceSamsun S6 edgrOperating SystemAndroid 7 My Question or IssueHi! I payed (or tried) Premium with a prepayed Card, an error ocurred in the web, but the payment ocurred anyways, and i still does not have premium I will at...

  • Casual Listener
  • Plan Free/Premium Argentina   Device Samsun S6 edgr Operating System Android 7   My Question or Issue Hi! I payed (or tried) Premium with a prepayed Card, an error ocurred in the ...
  • ManuG994
  • Casual Listener
  • 781 Views
  • 2 replies
  • 0 likes
  • 781 Views
  • 2 replies
  • 0 likes

Solved!! Premium got cancelled even after redeeming giftcard

PlanFree, at the momentCountryIndonesiaDeviceASUS Zenfone Max Pro M2Operating SystemAndroid Pie My Question or IssueI redeemed a one month giftcard on March 25th 2021 with order number 1481945785851108-1-1. It was fine for a while but when I checked ...

  • Casual Listener
  • Plan Free, at the moment Country Indonesia Device ASUS Zenfone Max Pro M2 Operating System Android Pie   My Question or Issue I redeemed a one month giftcard on March 25th 2021 with or...
  • Billy-J
  • Spotify Star
  • 658 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 658 Views
  • 3 replies
  • 0 likes

Superuser Contribution Add BKash payment in Bangladesh

PlanFree/PremiumCountryBangladeshDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We are very excited for Spotify in Bangladesh. But many people don't have any cards...

  • Newbie
  • Plan Free/Premium Country Bangladesh Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nb...
  • CarlosE
  • Moderator
  • 12547 Views
  • 9 replies
  • 107 likes
  • Bangladesh
  • 12547 Views
  • 9 replies
  • 107 likes

Redeem gift cards pin error

I recently bought a gift card from a retailer and they gave me a slip with the card number and the pin I tried to redeem the pin won't. PlanFree/PremiumCountry South Africa Device(Sony Xperia Operating SystemAndroid My Question or IssueWhat can I do....

  • Visitor
  • I recently bought a gift card from a retailer and they gave me a slip with the card number and the pin I tried to redeem the pin won't.  Plan Free/Premium Country South Africa    ...
  • AdamDam
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Why am I getting ads as a Premium user?

PlanPremium CountryUK DeviceGoogle Pixel 2, Laptop (Using Open.Spotify) My Question or IssueI've been paying for Premium for years, but suddenly I'm getting ads playing during my playlists and Discover Weekly playlists? I've looked online and some ha...

  • Newbie
  •   Plan Premium   Country UK   Device Google Pixel 2, Laptop (Using Open.Spotify)   My Question or Issue I've been paying for Premium for years, but suddenly I'm getting...
  • Billy-J
  • Spotify Star
  • 892 Views
  • 1 replies
  • 2 likes
  • 892 Views
  • 1 replies
  • 2 likes

Superuser Contribution Log out after 30 days

Question or IssueI’m in the military, while deployed, there’s no way to access internet, so after 30 days my account automatically shuts off, despite being a Premium member. It doesn't seem right that just because I have no connection I shouldn't be ...

  • Casual Listener
  • Question or Issue I’m in the military, while deployed, there’s no way to access internet, so after 30 days my account automatically shuts off, despite being a Premium member. It doesn't seem ri...
  • CarlosE
  • Moderator
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Making payments, but I keep getting asked to upgrade.

several times lately i've been asked to re-subscribe to premium. This first time, i assumed it was because i updated payment method with my new credit card. But even though i have reciepts that i've paid for the month with the new card, i'm asked to ...

  • Casual Listener
  • several times lately i've been asked to re-subscribe to premium. This first time, i assumed it was because i updated payment method with my new credit card. But even though i have reciepts that i've ...
  • Billy-J
  • Spotify Star
  • 478 Views
  • 3 replies
  • 0 likes
  • 478 Views
  • 3 replies
  • 0 likes

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  • Casual Listener
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  • Billy-J
  • Spotify Star
  • 409 Views
  • 1 replies
  • 0 likes
  • fees
    Payment
    Premium
  • 409 Views
  • 1 replies
  • 0 likes

[Other] Switched to Premium Duo by accident, no option to switch back to Premium

I accidentally switched to Premium Duo and was charged for it but only want a regular premium account. When I go into Change Plan there is no option to switch back to regular Premium.

  • Regular
  • I accidentally switched to Premium Duo and was charged for it but only want a regular premium account. When I go into Change Plan there is no option to switch back to regular Premium.
  • Billy-J
  • Spotify Star
  • 993 Views
  • 5 replies
  • 0 likes
  • Other
  • 993 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cobro con cuenta FREE

Mi cuenta dice que tengo el plan FREE, sin embargo me están cargando 115 MXP: 22 Mar 2021ADYENMX*SPOTIFY RSM$ 115

  • Visitor
  • Mi cuenta dice que tengo el plan FREE, sin embargo me están cargando 115 MXP:  22 Mar 2021 ADYENMX*SPOTIFY RSM $ 115
  • Jeremy
  • Spotify Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to cancel my premium subscriptions ? I can't find " Change plan" under plan section

PlanPremiumCountryIndia Device(Samsung Galaxy S10 plus, Macbook Pro 2019)Operating System(iOS 10, MacOs) My Question or Issue

  • Visitor
  •   Plan Premium Country India   Device (Samsung Galaxy S10 plus, Macbook Pro 2019) Operating System (iOS 10, MacOs)   My Question or Issue  
  • Jeremy
  • Spotify Legend
  • 645 Views
  • 1 replies
  • 0 likes
  • 645 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Buy Premium?? Help

I'm trying to purchase the Duo Premium account. but when I enter all my credit card information it just gives me an error. Ive tried different browsers (Safari on my Iphone, AVG Secure Browser, Google Chrome on laptop) as well as Incognito mode. It k...

  • Newbie
  • I'm trying to purchase the Duo Premium account. but when I enter all my credit card information it just gives me an error. Ive tried different browsers (Safari on my Iphone, AVG Secure Browser, Googl...
  • Jeremy
  • Spotify Legend
  • 639 Views
  • 1 replies
  • 0 likes
  • 639 Views
  • 1 replies
  • 0 likes

Code doesn't work

PlanPremium DuoCountrySwitzerland DeviceVivo Nex SOperating SystemAndroid My Question or IssueI bought two codes at Aldi Suisse for 13 Chf each. For the continuing the premium duo account for another two month. I wanted to enable the codes on the web...

  • Newbie
  • Plan Premium Duo Country Switzerland  Device Vivo Nex S Operating System Android    My Question or Issue I bought two codes at Aldi Suisse for 13 Chf each.  For the con...
  • Billy-J
  • Spotify Star
  • 748 Views
  • 1 replies
  • 0 likes
  • 748 Views
  • 1 replies
  • 0 likes

[Android][Social] Volgende afschrift

Ik heb mijn spotify premieum al een tijdje en die werd elke 31e afgeschreven, maar februari had maar 29 dagen dus werd het 3 maart afgeschreven. Nu is mijn vraag om welke datum het nu dan weer wordt afgeschreven, is dat dan gewoon weer 31 maart of is...

  • Casual Listener
  • Ik heb mijn spotify premieum al een tijdje en die werd elke 31e afgeschreven, maar februari had maar 29 dagen dus werd het 3 maart afgeschreven. Nu is mijn vraag om welke datum het nu dan weer wordt ...
  • Billy-J
  • Spotify Star
  • 902 Views
  • 3 replies
  • 0 likes
  • Android
    Social
  • 902 Views
  • 3 replies
  • 0 likes

Solved!! cancel premium

planPremium i know that if i cancel my premium, i am still able to get some time using my account as a free account with premium benefits.now my question is if i cancel my spotify premium, how much time will i get? is it one month? like if i cancel m...

  • Regular
  • plan Premium   i know that if i cancel my premium, i am still able to get some time using my account as a free account with premium benefits. now my question is if i cancel my spotify premiu...
  • Brunelicia
  • Community Legend
  • 744 Views
  • 1 replies
  • 0 likes
  • 744 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem in payment to renew subscription

PlanPremium FamilyCountrySpainDevice(Xiaomi Redmi + HP laptop)Operating SystemWindows 10 My Question or Issue Hello everyone, thank you very much, I think it is a frequent problem: a few days ago I received the typical message "we could not renew you...

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  • Casual Listener
  • Plan Premium Family Country Spain Device (Xiaomi Redmi + HP laptop) Operating System Windows 10   My Question or Issue   Hello everyone, thank you very much,   I think it ...
  • CarlosE
  • Moderator
  • 2261 Views
  • 12 replies
  • 0 likes
  • paymen
    renew subscription
  • 2261 Views
  • 12 replies
  • 0 likes

[All Platforms][Subscription][India] A recurring annual Premium subscription

I have been using Spotify Premium's annual subscription for the past 2 years. Is there a way to make this a recurring payment. The problem is that when my 2019-2020 ended in December 2020, without any intimation at all, I was just shoved into the Fre...

  • Casual Listener
  • I have been using Spotify Premium's annual subscription for the past 2 years. Is there a way to make this a recurring payment. The problem is that when my 2019-2020 ended in December 2020, without an...
  • Jose_M
  • Spotify Star
  • 584 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 584 Views
  • 1 replies
  • 0 likes

Family price increase

1 month ago I subscribed a family subscription and now Spotify increases its price. Is there a way to contact the customer support service (provided there is one)? Or is this the only way to ask some information?

  • Music Fan
  • 1 month ago I subscribed a family subscription and now Spotify increases its price.   Is there a way to contact the customer support service (provided there is one)? Or is this the only way to...
  • PaulMac
  • Roadie
  • 7759 Views
  • 8 replies
  • 4 likes
  • 7759 Views
  • 8 replies
  • 4 likes

Superuser Contribution Spotify + Hulu

Spotify Premium (USA) My Question or IssueToday (March 23, 2021) I was listening to Spotify when I got disconnected. I noticed an email from you guys saying that the payment did not went through. Immediately, I processed the payment with a new method...

  • Newbie
  • Spotify Premium (USA)   My Question or Issue Today (March 23, 2021) I was listening to Spotify when I got disconnected. I noticed an email from you guys saying that the payment did not went t...
  • Mihail
  • Spotify Legend
  • 500 Views
  • 2 replies
  • 0 likes
  • 500 Views
  • 2 replies
  • 0 likes