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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45543 Views
  • 16 replies
  • 4 likes
  • 45543 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28621 Views
  • 19 replies
  • 2 likes
  • 28621 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20170 Views
  • 6 replies
  • 1 likes
  • 20170 Views
  • 6 replies
  • 1 likes

Recovery account

Hi there, I had a problem with my payment, my credit card not working anymore but I have a new one, Spotify cancel my account and they didn’t recognise my name and sand me email with a link but I don’t have option to change card details. My last paym...

  • Newbie
  • Hi there, I had a problem with my payment, my credit card not working anymore but I have a new one, Spotify cancel my account and they didn’t recognise my name and sand me email with a link but I don...
  • OneByBoo
  • Community Legend
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

If I want to gift a YEAR subscription, is a tacky pile of gift cards my only option?

Gift cards are so tacky. It has the price emblazoned all over it. Is there a more elegant way to give a year of Premium to someone. I cannot find any info! Plan - PremiumCountry - USA

  • Casual Listener
  • Gift cards are so tacky. It has the price emblazoned all over it. Is there a more elegant way to give a year of Premium to someone. I cannot find any info!  Plan - Premium Country - ...
  • Billy-J
  • Spotify Star
  • 520 Views
  • 3 replies
  • 0 likes
  • 520 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spofiy are still taking payments when it says spotify free

My Question Spoify are still taking payments from my bank even though when i log in my page it says spotify free that i have no subscription then it says that maybe its under another account but i only have 1 spofiy account how do i get them to stop ...

  • Newbie
  •   My Question   Spoify are still taking payments from my bank even though when i log in my page it says spotify free that i have no subscription then it says that maybe its under another...
  • Luan
  • Spotify Star
  • 1662 Views
  • 8 replies
  • 0 likes
  • 1662 Views
  • 8 replies
  • 0 likes

Can't redeem Spotify/Google Mini Home deal - Canada

PremiumCanada Devices(Samsung Galaxy s7, XPS15)Operating System(Windows 10) My Question or IssueThere is a deal right now where spotify premium members in Canada can get a free google mini home, but every time I go to the following link it gives me a...

  • Newbie
  • Premium Canada   Devices (Samsung Galaxy s7, XPS15) Operating System (Windows 10)   My Question or Issue There is a deal right now where spotify premium members in Canada can get a...
  • Jᴀᴄᴋ
  • Roadie
  • 1110 Views
  • 3 replies
  • 0 likes
  • canada
    Google Home
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    Mini
  • 1110 Views
  • 3 replies
  • 0 likes

Solved!! Music won't stay paused when listening on my laptop

Plan: Student PremiumCountry: CanadaDevice: LenovoOperating System: Windows 10 My Question or Issue: Whenever I pause my music on my laptop and do something else, it will automically start playing again after a few seconds.

  • Casual Listener
  • Plan: Student Premium Country: Canada Device: Lenovo Operating System: Windows 10   My Question or Issue:   Whenever I pause my music on my laptop and do something else, it will auto...
  • jd3000
  • Visitor
  • 1013 Views
  • 5 replies
  • 1 likes
  • 1013 Views
  • 5 replies
  • 1 likes

Samsung Galaxy S10 - 6 months free Spotify premium trial

Hello first post here. I am trying to redeem my 6 month free trial of Spotify premium that came with my purchase of my Galaxy S10. However when I try to redeem the offer, I get a message of 'It looks like you're not eligible for that offer, but we fo...

  • Newbie
  • Hello first post here.   I am trying to redeem my 6 month free trial of Spotify premium that came with my purchase of my Galaxy S10.   However when I try to redeem the offer, I get a me...
  • OneByBoo
  • Community Legend
  • 2080 Views
  • 1 replies
  • 0 likes
  • 2080 Views
  • 1 replies
  • 0 likes

Google Home offer UK

PlanPremiumCountryUKDeviceMutipleOperating SystemMultiple I'm seeing notes on here about the offer above ending April 17th. Last i saw, way before that, was that I'd successfully reserved by free google home. I heard nothing else, no emails, no updat...

  • Casual Listener
  • Plan Premium Country UK Device Mutiple Operating System Multiple   I'm seeing notes on here about the offer above ending April 17th. Last i saw, way before that, was that I'd successful...
  • Billy-J
  • Spotify Star
  • 509 Views
  • 5 replies
  • 0 likes
  • 509 Views
  • 5 replies
  • 0 likes

Solved!! Free Google home Mini Promotion?

PlanPremiumCountryCanadaI signed up for premium again because I read about the free Google home mini promotion, it's been 3 days and no email or anything. Can anyone confirm it's still going on and how I am able to redeem for it? Thanks alot.

  • Newbie
  • Plan Premium Country Canada I signed up for premium again because I read about the free Google home mini promotion, it's been 3 days and no email or anything. Can anyone confirm it's still going ...
  • Luan
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Solved!! Error en plan duo

Contraté plan duo pero en el 2do usuario no funciona. Se cargan las canciones pero al pasar a offline se borran e indica esta offline y se sale de la aplicación sin poder volver a entrar porque indica que debe volver a conectarse para entrar. Además ...

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  • Casual Listener
  • Contraté plan duo pero en el 2do usuario no funciona. Se cargan las canciones pero al pasar a offline se borran e indica esta offline y se sale de la aplicación sin poder volver a entrar porque indic...
  • Luan
  • Spotify Star
  • 1898 Views
  • 5 replies
  • 0 likes
  • 1898 Views
  • 5 replies
  • 0 likes

Premium account changed to free

Hello everybody,I'm writing because my premium subscription has changed to free today, that's pretty weird since I've paid for a month of premium and not 10 days. Hope you can help me.

  • Casual Listener
  • Hello everybody, I'm writing because my premium subscription has changed to free today, that's pretty weird since I've paid for a month of premium and not 10 days. Hope you can help me.   &lt...
  • Billy-J
  • Spotify Star
  • 1162 Views
  • 5 replies
  • 0 likes
  • 1162 Views
  • 5 replies
  • 0 likes

Payments to Spotify keep coming out of my account.

Hi,Payments to Spotify continue to come out of my credit card, (29th of each month) even though I have a free subscription. At some stage I had a Facebook linked account but that is closed. Also, my son used my credit card for a while for his premium...

  • Casual Listener
  • Hi, Payments to Spotify continue to come out of my credit card, (29th of each month) even though I have a free subscription. At some stage I had a Facebook linked account but that is closed. Also, m...
  • Garry4
  • Casual Listener
  • 478 Views
  • 2 replies
  • 0 likes
  • 478 Views
  • 2 replies
  • 0 likes

Superuser Contribution Billing date changed... again...

This is the 2nd time I have had this issue, last time Spotify told me to eff myself and kept my money. Now it has happened a second time and I am sick of being scammed. After a break from spotify I came back and started a premium account on Apr 17th,...

  • Regular
  • This is the 2nd time I have had this issue, last time Spotify told me to eff myself and kept my money. Now it has happened a second time and I am sick of being scammed.   After a break from sp...
  • Katerina
  • Spotify Legend
  • 756 Views
  • 3 replies
  • 0 likes
  • 756 Views
  • 3 replies
  • 0 likes

I need help!!! I just want to close my premium account, but it won’t let me complete the steps😡

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 1295 Views
  • 5 replies
  • 0 likes
  • 1295 Views
  • 5 replies
  • 0 likes

Solved!! Starbucks Partner Premium plan and Hulu

PlanPremium/StarbucksCountryUS My Question or IssueHi, I am signed up for my premium account as a Starbucks partner, and I'm wondering if this includes access to Hulu as it's a premium account? If so, how do I access Hulu? Thanks!

  • Casual Listener
  • Plan Premium/Starbucks Country US   My Question or Issue Hi, I am signed up for my premium account as a Starbucks partner, and I'm wondering if this includes access to Hulu as it's a premi...
  • Luan
  • Spotify Star
  • 5722 Views
  • 4 replies
  • 0 likes
  • 5722 Views
  • 4 replies
  • 0 likes

Family Plan Issue

PlanPremiumCountryUSADeviceIphoneXOperating System(iOS 10 My Question or IssueI received an email last week, asking to verify my address, which I did. Then I received an email saying that address was verified. Yesterday, another email was sent, indic...

  • Newbie
  • Plan Premium Country USA Device IphoneX Operating System (iOS 10   My Question or Issue I received an email last week, asking to verify my address, which I did. Then I received an emai...
  • OneByBoo
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

On the App subscription says Premium Trial But website says Premium Family?

PlanPremium Trial & Family PremiumCountry Device(iPhone 7 & iPad) My Question or IssueHi there, When I sign into the App on my phone my subscription says Premium Trial, because I registered for the trial, but then my husband created a family premium....

  • Newbie
  • Plan Premium Trial & Family Premium Country   Device (iPhone 7 & iPad)   My Question or Issue Hi there, When I sign into the App on my phone my subscription says Premium Tr...
  • OneByBoo
  • Community Legend
  • 299 Views
  • 1 replies
  • 1 likes
  • 299 Views
  • 1 replies
  • 1 likes

Spotify switched my student discount to premium

Hello, so I’ve always had the student discount on. Today I realised that I was charges the 6.99€ one instead of the 3.50€. I saw that my “student period” was over but I did not get notified to do the actions that I’ve had to. Can I have the cash back...

  • Newbie
  • Hello, so I’ve always had the student discount on. Today I realised that I was charges the 6.99€ one instead of the 3.50€. I saw that my “student period” was over but I did not get notified to do the...
  • OneByBoo
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo in Netherlands

PlanPremium DuoCountryNetherlands My Question or IssueHi! Does Spotify have any plans to launch Premium Duo in the Netherlands? My premium subscription via KPN was for some reason dropped and looking into possibilities - since it's only 2 of us in th...

  • Newbie
  • Plan Premium Duo Country Netherlands     My Question or Issue Hi! Does Spotify have any plans to launch Premium Duo in the Netherlands? My premium subscription via KPN was for some r...
  • Mario
  • Moderator
  • 956 Views
  • 3 replies
  • 0 likes
  • 956 Views
  • 3 replies
  • 0 likes

Solved!! SMART/GLOBE as Payment

I want to pay by mobile. But there is no option for it. Can you please help me with this.

  • Newbie
  • I want to pay by mobile. But there is no option for it. Can you please help me with this.
  • Luan
  • Spotify Star
  • 1059 Views
  • 1 replies
  • 0 likes
  • 1059 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium stopped working

I bought my family premium on September. It’s only May and my family and I lost our premium. Only my brother has the premium still and he’s the main account. Can you help me get my premium back because I paid for one year.PlanFree/PremiumCountry Devi...

  • Casual Listener
  • I bought my family premium on September. It’s only May and my family and I lost our premium. Only my brother has the premium still and he’s the main account. Can you help me get my premium back becau...
  • Peter
  • Spotify Legend
  • 358 Views
  • 3 replies
  • 0 likes
  • 358 Views
  • 3 replies
  • 0 likes