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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6680 Views
  • 23 replies
  • 2 likes
  • 6680 Views
  • 23 replies
  • 2 likes

Ads on premium

PlanPremiumCountryBrazil DeviceComputer Operating SystemLinux My Question or IssueI'm getting advertisements on Spotify despite having the premium subscription. Here's one example of Spotify advertising an album in its home page from an artist I have...

spotify ad.jpg
  • Regular
  • Plan Premium Country Brazil   Device Computer   Operating System Linux   My Question or Issue I'm getting advertisements on Spotify despite having the premium subscription....
  • Bittencourt
  • Spotify Star
  • 566 Views
  • 1 replies
  • 0 likes
  • 566 Views
  • 1 replies
  • 0 likes

CIS Region Subscriptions and Prices

I'm a resident of Armenia and only have payment options available that are Armenian. I am hugely disappointed that the Armenian prices are higher than prices in Russia, although the country is no better economically than the latter, let alone that I ...

  • Newbie
  • I'm a resident of Armenia and only have payment options available that are Armenian.  I am hugely disappointed that the Armenian prices are higher than prices in Russia, although the country is...
  • Maxim
  • Spotify Star
  • 455 Views
  • 1 replies
  • 0 likes
  • Duo
    Premium
    Price
    region
  • 455 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant delete payment options

PlanPremiumOperating SystemWindows 10 My Question or IssueCanceled premium and wanted to remove debit card information but cant seem to find the option to do so.

  • Newbie
  • Plan Premium Operating System Windows 10   My Question or Issue Canceled premium and wanted to remove debit card information but cant seem to find the option to do so.
  • Eni
  • Moderator
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Solved!! Changing countries while on an annual subscription

My friend is on Spotify Free in Canada. If I buy him a 99 CAD annual subscription gift card and he switches to Premium free trial, can he redeem it right before the end of trial? He's also moving to the US in 3 months. Would he be able to continue us...

  • Newbie
  • My friend is on Spotify Free in Canada. If I buy him a 99 CAD annual subscription gift card and he switches to Premium free trial, can he redeem it right before the end of trial? He's also moving to ...
  • Luke
  • Spotify Star
  • 753 Views
  • 1 replies
  • 0 likes
  • canada
    Gift Card
    moving
    Premium
    US
  • 753 Views
  • 1 replies
  • 0 likes

[Other] Give Premium Subscribers The Same Benefits As Premium Student

I have been paying for a Premium subscription at $9.99/month since 2017. Today I found out that Premium Student accounts (which I do not qualify for) get both Hulu and SHOWTIME in addition to ad-free streaming access to all of Spotifys content for $4...

  • Visitor
  • I have been paying for a Premium subscription at $9.99/month since 2017. Today I found out that Premium Student accounts (which I do not qualify for) get both Hulu and SHOWTIME in addition to ad-free...
  • Luke
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • Other
  • 428 Views
  • 1 replies
  • 0 likes

No 'SMART' under the carrier tab

PlanFreeCountryPhilippinesDeviceOppo A94Operating SystemAndroid My Question or IssueMy Spotify Premium ended today and I can't resubscribe because I can't see my carrier under the 'carrier tab' on the Mobile Payment page. It's so frustrating, someone...

  • Casual Listener
  • Plan Free Country Philippines Device Oppo A94 Operating System Android   My Question or Issue My Spotify Premium ended today and I can't resubscribe because I can't see my carrier unde...
  • mashupotato
  • Casual Listener
  • 356 Views
  • 1 replies
  • 0 likes
  • mobile payment
    SMART carrier
  • 356 Views
  • 1 replies
  • 0 likes

Music

So tomorrow is my birthday and I don't know if yall can just add 5 days of premium.

  • Newbie
  • So tomorrow is my birthday and I don't know if yall can just add 5 days of premium.
  • Billy-J
  • Spotify Star
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Paid' podcast not included in premium subscription?

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueI have a premium subscription but am unable to access episodes of the podcast "Absolutely Mental" (https://open.spotify.com/show/3kFX6pMQ3xNlYMuGKAupya?si=FrTtZeVPTmmjsuf_...

  • Regular
  • Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue I have a premium subscription but am unable to access episodes of the podcast "Absolutely Menta...
  • dayman85se
  • Regular
  • 2134 Views
  • 10 replies
  • 2 likes
  • 2134 Views
  • 10 replies
  • 2 likes

[iOS][Connect] Duo account issues

Hi,ive signed up and I’m paying for a Duo account, however on my a count settings my plan is still listed as premium and it is behaving as premium (only one user at a time can stream) How in the world so I sort this as it’s driving us nuts and we’re ...

  • Newbie
  • Hi, ive signed up and I’m paying for a Duo account, however on my a count settings my plan is still listed as premium and it is behaving as premium (only one user at a time can stream) How in the wo...
  • Maxim
  • Spotify Star
  • 474 Views
  • 1 replies
  • 0 likes
  • Connect
    iOS
  • 474 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Still getting ads

PlanPremiumCountryUSADeviceiPhone 8Operating SystemiOS 14.6 My Question or IssueI recently got premium however I'm still getting ads

  • Regular
  •   Plan Premium Country USA Device iPhone 8 Operating System iOS 14.6   My Question or Issue I recently got premium however I'm still getting ads
  • Xenia
  • Moderator
  • 1493 Views
  • 10 replies
  • 0 likes
  • 1493 Views
  • 10 replies
  • 0 likes

Logged in through facebook, how do I share and get a family member on my spotify.

I am logged in through my facebook. And am wondering if I can somehow change to just using an email and password to log in. So I'm able to have someone use my shared account.

  • Casual Listener
  • I am logged in through my facebook. And am wondering if I can somehow change to just using an email and password to log in. So I'm able to have someone use my shared account. 
  • AdamDam
  • Spotify Star
  • 780 Views
  • 3 replies
  • 0 likes
  • 780 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Other] Help upgrading Spotify student

I would like help upgrading my Spotify account from the student plan to the family plan, but I want to keep my Hulu profile as well and would just like to pay for it separately. How would I go about doing this?

  • Newbie
  • I would like help upgrading my Spotify account from the student plan to the family plan, but I want to keep my Hulu profile as well and would just like to pay for it separately. How would I go about ...
  • Novy
  • Moderator
  • 546 Views
  • 1 replies
  • 0 likes
  • Other
  • 546 Views
  • 1 replies
  • 0 likes

Superuser Contribution Showtime not linking to my Student Premium Spotify Account

Whenever I attempt to link my showtime account to my Spotify premium account, I get an error. The steps I use to activate my showtime account are:1. Open my Spotify account page2. Navigate to "Your Services"3. Click the banner that says "Activate" un...

  • Visitor
  • Whenever I attempt to link my showtime account to my Spotify premium account, I get an error. The steps I use to activate my showtime account are: 1. Open my Spotify account page 2. Navigate to "Yo...
  • CarlosE
  • Moderator
  • 3304 Views
  • 1 replies
  • 4 likes
  • 3304 Views
  • 1 replies
  • 4 likes

Superuser Contribution Error but charged

PlanPremiumCountryPhilippines My Question or IssueI recently changed my credit card information for my premium subscription around ~2-3 weeks ago. My due date is every 24th, and I received an e-mail about failing to pay the subscription. I updated my...

  • Casual Listener
  • Plan Premium Country Philippines   My Question or Issue I recently changed my credit card information for my premium subscription around ~2-3 weeks ago. My due date is every 24th, and I re...
  • MafeG
  • Spotify Legend
  • 681 Views
  • 4 replies
  • 0 likes
  • 681 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium price increase?

I have Spotify Premium for $9.99 per month, but without warning my account was charged $10.69 this month. When I view my subscription details on Spotify.com, it still says the price is $9.99. Why has my price increased?

  • Casual Listener
  • I have Spotify Premium for $9.99 per month, but without warning my account was charged $10.69 this month. When I view my subscription details on Spotify.com, it still says the price is $9.99. Why has...
  • MafeG
  • Spotify Legend
  • 15646 Views
  • 22 replies
  • 0 likes
  • Social & Random
  • 15646 Views
  • 22 replies
  • 0 likes

Superuser Contribution FUI COBRADA INDEVIDAMENTE DUAS VEZES

PlanPremiumCountryBrasilDeviceMotorola Operating SystemAndroid My Question or IssueEu tinha o plano universitario, e sem eu fazer nenhuma alteração, ele mudou pro plano normal sozinho, eu vi a cobrança reclamei, cancelei o spotify, e esse mes me cobr...

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  • Casual Listener
  •   Plan Premium Country Brasil Device Motorola  Operating System Android    My Question or Issue Eu tinha o plano universitario, e sem eu fazer nenhuma alteração, ele mu...
  • MafeG
  • Spotify Legend
  • 455 Views
  • 3 replies
  • 0 likes
  • 455 Views
  • 3 replies
  • 0 likes

Solved!! 404 when I try to start a student premium

PlanStudent PremiumCountrySouth KoreaDeviceSamsung s20 ultra, Lg gram Operating SystemSpotify app with Microsoft edge, Chrome and internet explorer with my laptop.My Question or Issue Every time I try to click get started for student premium plan it ...

  • Newbie
  • Plan Student Premium Country South Korea Device Samsung s20 ultra, Lg gram  Operating System Spotify app with Microsoft edge, Chrome and internet explorer with my laptop. My Question or ...
  • Maxim
  • Spotify Star
  • 723 Views
  • 1 replies
  • 0 likes
  • 723 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tekrardan "1 Aylık Ücretsiz" Kampanyasından Yararlanabilir miyim?

PlanfreeÜlkeTürkiyeAygıt-İşletim SistemiWindows - Android Sorum veya SorunumDaha önce premium satın almıştım. belli bir süre sonra tekrardan ücretsiz hesaba geçiş yaptım. Tekrardan premium hesap satın almak istiyorum. 1 Ay ücretsiz kampanyasından yar...

  • Newbie
  • Plan free Ülke Türkiye Aygıt - İşletim Sistemi Windows - Android   Sorum veya Sorunum Daha önce premium satın almıştım. belli bir süre sonra tekrardan ücretsiz hesaba geçiş yaptım. Tek...
  • MafeG
  • Spotify Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Не могу добавить человека

PlanPremiumCountryRussiaDeviceRedmi note 6 proOperating SystemAndroid MiuiMy Question or IssueНе могу добавить второго человека в свой аккаунт. У меня 1 месяц бесплатно, он уже давно пользуется сервисом. Адреса совпадают.Только не говорите, что у нег...

  • Newbie
  •   Plan Premium Country Russia Device Redmi note 6 pro Operating System Android Miui My Question or Issue Не могу добавить второго человека в свой аккаунт. У меня 1 месяц бесплатно, он ...
  • CarlosE
  • Moderator
  • 692 Views
  • 1 replies
  • 1 likes
  • 692 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can't join Family Mix

Plan Premium Country USA Device iPhone 8 Operating System iOS 12.3.1 My Question or Issue I was poking around Family Mix, and saw an option to "Join Family Mix" - I wasn't sure what this meant as I thought I was already part of my Family Mix. I click...

  • Visitor
  • Plan Premium Country USA Device iPhone 8 Operating System iOS 12.3.1   My Question or Issue I was poking around Family Mix, and saw an option to "Join Family Mix" - I wasn't ...
  • Charly13
  • Newbie
  • 11560 Views
  • 31 replies
  • 6 likes
  • Premium for Family
  • 11560 Views
  • 31 replies
  • 6 likes