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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

129192 Views

69 replies

9 likes

Premium for Family
  • 129192 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57950 Views

87 replies

4 likes

  • 57950 Views
  • 87 replies
  • 4 likes

Updated payment for premium but still cant access it.

Hello all,I had to switch credit card for my individual premium on Spotify. I got a receipt saying I paid for the premium but now it still keeps showing that I have not made a payment. Is there a Tech support I can contact? ThanksBella Jackson Chemba...

Visitor

Hello all, I had to switch credit card for my individual premium on Spotify. I got a receipt saying I paid for the premium but now it still keeps showing that I have not made a payment. Is there a T...

Bittencourt

Spotify Star

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Renew subscription

Plan Premium Duo is what I wantCountryUKDeviceiPhone 11Operating System My Question or IssueHiBecause John Lewis cancelled all of their credit cards, my last ddr failed and I'm being told to downgrade. In fact, I want to continue with Spotify but on ...

Visitor

Plan  Premium Duo is what I want Country UK Device iPhone 11 Operating System     My Question or Issue Hi Because John Lewis cancelled all of their credit cards, my last ddr...

Alex

Spotify Legend

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change credit card

PlanPremiumCountrySpain My Question or IssueHello,I live in Spain, and till now I was using a French credit card to pay. However, my card does not exist anymore. I want to change it to a Spanish credit card, but I cant do it from the web. Thanks for ...

Visitor

Plan Premium Country Spain     My Question or Issue Hello, I live in Spain, and till now I was using a French credit card to pay. However, my card does not exist anymore. I want to ...

Kiril

Moderator

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Sub hasn't changed from free to prem duo even though I accepted the invite

Brother updated his subscription to premium duo so we could share. I accepted the invitation and on his account it says premium duo but mine still says free. It's been like this for a few weeks.

Visitor

Brother updated his subscription to premium duo so we could share. I accepted the invitation and on his account it says premium duo but mine still says free. It's been like this for a few weeks.

Jose_M

Spotify Star

183 Views

1 replies

0 likes

  • 183 Views
  • 1 replies
  • 0 likes

will a spotify giftcard work if it was bought in a different state?

I want to buy spotify premium as a gift for my friend. She lives in a different state so I was wondering if the giftcard will still work.

Newbie

I want to buy spotify premium as a gift for my friend. She lives in a different state so I was wondering if the giftcard will still work.

Maxim

Spotify Star

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

spotify premium code doesnt work

I got a Spotify premium code from Microsoft Rewards, and it was confirmed by email, though the code doesn't work

Visitor

I got a Spotify premium code from Microsoft Rewards, and it was confirmed by email, though the code doesn't work

Maxim

Spotify Star

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

não consigo realizar o pagamento do plano premium individual

preencho com os dados do cartão, já conferi e nn tem anda de errado, tentei com o do meu irmão e também não foi, estou tentando comprar o plano individual de 3 meses por 19,90

Visitor

preencho com os dados do cartão, já conferi e nn tem anda de errado, tentei com o do meu irmão e também não foi, estou tentando comprar o plano individual de 3 meses por 19,90

Bittencourt

Spotify Star

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

Solved!! Switching from Premium Individual to Family Plan - Apple Cancelled

My Question or IssueI have had premium individual plan for years via Apple subscription. Want to move to family plan and cancelled Apple subscription but still cannot create and subscribe to family plan on web.

Casual Listener

My Question or Issue I have had premium individual plan for years via Apple subscription.  Want to move to family plan and cancelled Apple subscription but still cannot create and subscribe to ...

nullbytes

Casual Listener

259 Views

2 replies

0 likes

  • 259 Views
  • 2 replies
  • 0 likes

¿Porque se terminó mi suscripción tan rápido?

Pague mi suscripción el 4 de diciembre de 2022 y hoy 18 de diciembre del mismo año me pide pagarlo otra vez

Visitor

Pague mi suscripción el 4 de diciembre de 2022 y hoy 18 de diciembre del mismo año me pide pagarlo otra vez

Jose_M

Spotify Star

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes

Missing pin

I have a Spotify premium card and when trying to scratch the pin off it tore so we are missing numbers. How can I get my pin back?

Visitor

I have a Spotify premium card and when trying to scratch the pin off it tore so we are missing numbers. How can I get my pin back? 

Jose_M

Spotify Star

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Pago Bono cultural/Payment Bono Cultural

Hey! So, in Spain we where given the "Bono Cultural" and when trying to pay with it it wont let me do the payment, but we are supposed to be able to pay with it

Casual Listener

Hey! So, in Spain we where given the "Bono Cultural" and when trying to pay with it it wont let me do the payment, but we are supposed to be able to pay with it 

Jose_M

Spotify Star

1352 Views

3 replies

0 likes

  • 1352 Views
  • 3 replies
  • 0 likes

Why can't I add my son in my duo plan?

The app tells me the adress is wrong/we are In different countries. But we are not.

Visitor

The app tells me the adress is wrong/we are In different countries. But we are not.

Maxim

Spotify Star

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was charged today again although my account showed that I'll be charged

Please see into it, according to the plan I was about to be charged in 3/15/23 but it already charged me today with ₹119.

Visitor

Please see into it, according to the plan I was about to be charged in 3/15/23 but it already charged me today with ₹119.

Lyubka

Moderator

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Efetuei o pagamento tudo ok, mas as vezes ficando dando erro

As vezes to escutando música e aparece um erro na forma de pagamento, falando que eu nao paguei, mas meu plano ta tudo ok, o que possa ser?

Visitor

As vezes to escutando música e aparece um erro na forma de pagamento, falando que eu nao paguei, mas meu plano ta tudo ok, o que possa ser?

Bittencourt

Spotify Star

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Why isn’t Spotify not accepting my debit card as payment?

I’ve been trying to renew my subscription but it didn’t renew it. I had to cancel my subscription but now it won’t accept my debit card and says to choice a different payment method

Casual Listener

I’ve been trying to renew my subscription but it didn’t renew it. I had to cancel my subscription but now it won’t accept my debit card and says to choice a different payment method

Jose_M

Spotify Star

995 Views

3 replies

0 likes

  • 995 Views
  • 3 replies
  • 0 likes