Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 90154 Views
- 56 replies
- 5 likes
- 90154 Views
- 56 replies
- 5 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 11350 Views
- 24 replies
- 2 likes
- 11350 Views
- 24 replies
- 2 likes
Superuser Contribution Subscription renewal
For some reason I've not been able to renew my Spotify student subscription,even after trying about 5 different cards it still doesn't work, I'm fed up already and I don't know what next to do. PlanPremiumCountryNigeriaDeviceNokia 6.1 plusOperating S...
- For some reason I've not been able to renew my Spotify student subscription,even after trying about 5 different cards it still doesn't work, I'm fed up already and I don't know what next to do. &nbs...
-
-
- Spotify Legend
- 605 Views
- 6 replies
- 1 likes
- 605 Views
- 6 replies
- 1 likes
Superuser Contribution Re: Problem with subscription
Good night. I have trouble trying to be premium. tells me I've already got the free trial and won't let me move forward with the purchase
- Good night. I have trouble trying to be premium. tells me I've already got the free trial and won't let me move forward with the purchase
-
-
- Moderator
- 333 Views
- 1 replies
- 0 likes
- 333 Views
- 1 replies
- 0 likes
i just cancelled my payments today. can i get a refund?
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
-
-
- Spotify Star
- 212 Views
- 1 replies
- 0 likes
- 212 Views
- 1 replies
- 0 likes
Superuser Contribution [Community][Other] Is there an annualy Family plan subscription?
Im on a family plan month subscription, i want to change to annual subscription... can it be done?
- Im on a family plan month subscription, i want to change to annual subscription... can it be done?
-
-
- Moderator
- 185 Views
- 1 replies
- 0 likes
-
Other
- 185 Views
- 1 replies
- 0 likes
Superuser Contribution Charged but not reserved premium
None of the below information iequired. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc....
- None of the below information iequired. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook ...
-
-
- Moderator
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Spotify DUO - Account's country Change - Waiting Period
PlanDuoCountryLuxembourg DeviceNot relevantOperating SystemNot relevant My Question or IssueI subscribed to Spotify Duo, and Spotify automatically made me choose as my country France or other territories linked to France. So I ended up leaving that a...
- Plan Duo Country Luxembourg Device Not relevant Operating System Not relevant My Question or Issue I subscribed to Spotify Duo, and Spotify automatically made...
-
-
- Spotify Star
- 256 Views
- 1 replies
- 0 likes
- 256 Views
- 1 replies
- 0 likes
Subscription
I have a premium plan and for whatever reason Spotify is taking $10 almost every . I noticed that I kept seeing Spotify payments more frequent and I just checked.
- I have a premium plan and for whatever reason Spotify is taking $10 almost every . I noticed that I kept seeing Spotify payments more frequent and I just checked.
-
-
- Spotify Star
- 209 Views
- 1 replies
- 0 likes
- 209 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Problem with subscription
Previously, I used the student offer, but for some reason my offer changed to regular premium, I tried to switch to a student but I was told that this offer has already been used, although I have been using this offer for 2 years, how could I solve t...
- Previously, I used the student offer, but for some reason my offer changed to regular premium, I tried to switch to a student but I was told that this offer has already been used, although I ha...
-
-
- Spotify Legend
- 282 Views
- 1 replies
- 0 likes
- 282 Views
- 1 replies
- 0 likes
Can i see in which accounts. my credit card info has been used?
PremiumCountryMexicoMy Question or IssueI have had 2 payments for a while. i always attributed for a single payment that just reflected twice. so i just wanted to verify if i maybe had 2 accouts with recurrent subscription
- Premium Country Mexico My Question or Issue I have had 2 payments for a while. i always attributed for a single payment that just reflected twice. so i just wanted to verify if i maybe had 2 acco...
-
-
- Spotify Star
- 224 Views
- 1 replies
- 0 likes
- 224 Views
- 1 replies
- 0 likes
Superuser Contribution Duo account influences my personal recommendations
is it possible that all music tracking, including release radar and mix of the week, is also completely separated in a duo subscription?
- is it possible that all music tracking, including release radar and mix of the week, is also completely separated in a duo subscription?
-
-
- Moderator
- 230 Views
- 1 replies
- 0 likes
- 230 Views
- 1 replies
- 0 likes
Superuser Contribution Suscripción
Tengo vinculada mi cuenta premium a facebook, el problema es que perdí mi cuenta de facebook y no puedo ingresar seción en Spotify premium.....Quisiera saber, ¿Cómo puedo cancelar la suscripción ? Ya que tengo vinculada mi tarjeta para cobro automáti...
- Tengo vinculada mi cuenta premium a facebook, el problema es que perdí mi cuenta de facebook y no puedo ingresar seción en Spotify premium..... Quisiera saber, ¿Cómo puedo cancelar la suscripción ? ...
-
-
- Moderator
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Superuser Contribution transfer to ne gallaxy phone music moved but not premuim. Can't listen to music.
PlanFree/PremiumCountry Device Galaxy A42(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue transfer my premuim
- Plan Free/Premium Country Device Galaxy A42 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
-
-
- Moderator
- 140 Views
- 1 replies
- 0 likes
- 140 Views
- 1 replies
- 0 likes
Superuser Contribution Gift cards not working anymore
PlanStudent PremiumCountryAustraliaDeviceWindows ComputerOperating SystemWindows 10 My Question or IssueHello, I had some difficulties with renewing my most recent subscription. In the last year, I have been using one of my MasterCard gift cards to r...
- Plan Student Premium Country Australia Device Windows Computer Operating System Windows 10 My Question or Issue Hello, I had some difficulties with renewing my most recent su...
-
-
- Moderator
- 594 Views
- 1 replies
- 0 likes
- 594 Views
- 1 replies
- 0 likes
Canceling after payment is made
If i just got charged my monthly payment. If i cancel will i still have access to premium until the following bill is due ?
- If i just got charged my monthly payment. If i cancel will i still have access to premium until the following bill is due ?
-
-
- Spotify Star
- 330 Views
- 3 replies
- 0 likes
- 330 Views
- 3 replies
- 0 likes
Superuser Contribution Not being able to buy premium at all
PlanFreeCountryU.S.ADevicesSamsung A51 5G, Asus Gaming LaptopOperating SystemAndroid 10, Windows 10 My Question or IssueI cannot buy premium in any way with my gift card that I got for myself. Still have way more than enough balance on it. I tried us...
- Plan Free Country U.S.A Devices Samsung A51 5G, Asus Gaming Laptop Operating System Android 10, Windows 10 My Question or Issue I cannot buy premium in any way with my gift card that...
-
-
- Spotify Legend
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Superuser Contribution I can not start my weekly subcribtion
PlanPremiumCountryINDONESIADevice(Redmi note 11)Operating System(MIUI) My Question or IssueI tried to subscribe for weekly, but everytime spotify redirect to the payment option it gets error and said that failed to login
- Plan Premium Country INDONESIA Device (Redmi note 11) Operating System (MIUI) My Question or Issue I tried to subscribe for weekly, but everytime spotify redirect to the payment opti...
-
-
- Moderator
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Duo
Me and my boyfriend live under the same roof and recently got Premium Duo and every time I type in our address, it says I’m from a different country. I have an IPhone 11 and my boyfriend has a Samsung.
- Me and my boyfriend live under the same roof and recently got Premium Duo and every time I type in our address, it says I’m from a different country. I have an IPhone 11 and my boyfriend h...
-
-
- Moderator
- 512 Views
- 1 replies
- 0 likes
- 512 Views
- 1 replies
- 0 likes
Superuser Contribution I'm having issues renewing my subscription
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Moderator
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Superuser Contribution Can't update payment info
PlanPremiumCountryUnited StatesDeviceDell ChromebookOperating SystemChrome OS My Question or IssueI can't update my payment on my phone. The FAQ says this is normal for the apple app, but I don't have an iphone. Tried to update my payment info on my ...
- Plan Premium Country United States Device Dell Chromebook Operating System Chrome OS My Question or Issue I can't update my payment on my phone. The FAQ says this is normal for the a...
-
-
- Spotify
- 558 Views
- 3 replies
- 0 likes
- 558 Views
- 3 replies
- 0 likes
Solved!! Family accont, break loose one member to free spotify
HI, I have 4 person in our family account. Now a want to "break loose" one member (moved from us), and want to put that memeber on a spotify free account (so she dont loose the playlists) How do i do that?
- HI, I have 4 person in our family account. Now a want to "break loose" one member (moved from us), and want to put that memeber on a spotify free account (so she dont loose the playli...
-
-
- Spotify Star
- 262 Views
- 1 replies
- 0 likes
- 262 Views
- 1 replies
- 0 likes