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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52138 Views
  • 23 replies
  • 4 likes
  • 52138 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32736 Views
  • 19 replies
  • 2 likes
  • 32736 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22064 Views
  • 8 replies
  • 1 likes
  • 22064 Views
  • 8 replies
  • 1 likes

Premium duo in Italy

Hi all, does anybody know if Spotify Premium Duo will soon be available in Italy?

  • Casual Listener
  • Hi all,   does anybody know if Spotify Premium Duo will soon be available in Italy?
  • Billy-J
  • Spotify Star
  • 632 Views
  • 3 replies
  • 0 likes
  • 632 Views
  • 3 replies
  • 0 likes

Premium payment failed

PlanPremiumCountryTurkeyDevice(iPhone 6)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery month spotify wants my payment informations again and again. Im using the same credi cart at every payment but its doesnt takes ...

  • Visitor
  • Plan Premium Country Turkey Device (iPhone 6) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Every month spotify wants my payment informations aga...
  • Billy-J
  • Spotify Star
  • 632 Views
  • 1 replies
  • 0 likes
  • 632 Views
  • 1 replies
  • 0 likes

Not able to change credit card number

The subscription section does not have the payment change option. What happened? The KB article is incorrect.Please advise.

  • Visitor
  • The subscription section does not have the payment change option. What happened? The KB article is incorrect. Please advise.
  • Billy-J
  • Spotify Star
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Two Subscription Charges

Plan - PremiumCountry - US DeviceiPhone 8 My Question or IssueHi. I noticed that I'm being charged on my debit card and my credit card for premium accounts. How can I stop the charge on my debit card? Thanks,Adriana

  • Visitor
  • Plan - Premium Country - US   Device iPhone 8     My Question or Issue Hi. I noticed that I'm being charged on my debit card and my credit card for premium accounts. How can I ...
  • Billy-J
  • Spotify Star
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium family plan

I have Spotify premium and it won’t let me listen to any of my downloaded songs and it says I’m on Spotify free. Someone please help. I’m freakin our PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iO...

  • Casual Listener
  • I have Spotify premium and it won’t let me listen to any of my downloaded songs and it says I’m on Spotify free. Someone please help. I’m freakin our  Plan Free/Premium Country   Devic...
  • Katerina
  • Spotify Legend
  • 1279 Views
  • 3 replies
  • 1 likes
  • 1279 Views
  • 3 replies
  • 1 likes

Changing payment method not working

PlanPremium FamilyCountryBulgariaDeviceirrelevantOperating Systemirrelevant My Question or IssueHi guys, Recently my credit card got held by an ATM and the bank issued a new one. I got it and while it still wasn't activated I tried to update my payme...

  • Casual Listener
  • Plan Premium Family Country Bulgaria Device irrelevant Operating System irrelevant   My Question or Issue Hi guys,   Recently my credit card got held by an ATM and the bank issu...
  • Jose_M
  • Spotify Star
  • 599 Views
  • 3 replies
  • 0 likes
  • 599 Views
  • 3 replies
  • 0 likes

Tengo cargos que no concuerdan con mi pago de membresía

PlanPremiumCountryMéxico Device(iPhone Operating System(iOS My Question tengo un cargo del día 10 de julio que no concuerda con mi fecha de corte 15 para empezar al igual que la cantidad que pago mensualmente por lo cual este me sale tengo dos cargos...

  • Visitor
  •   Plan Premium Country México  Device (iPhone  Operating System (iOS    My Question  tengo un cargo del día 10 de julio que no concuerda con mi fecha de corte...
  • Jose_M
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

About to give up trying

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just want to listen to my music but I’m considering just sticking with YouTube Premium. So ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just ...
  • Billy-J
  • Spotify Star
  • 500 Views
  • 1 replies
  • 0 likes
  • Premium payment
    Premium payment problem
  • 500 Views
  • 1 replies
  • 0 likes

Solved!! Why, i'm premium, and you show ad?

Why Spotify show me ad ?I really don't like the reggaeton and go the home page and see that first, is horrible.i pay for a premium account and you promise no ad. PlanPremiumCountryHonduras Operating SystemWindows 10 My Question or Issue

Screenshot (10).png
  • Newbie
  • Why Spotify show me ad ? I really don't like the reggaeton and go the home page and see that first, is horrible. i pay for a premium account and you promise no ad.   Plan Premium Cou...
  • Billy-J
  • Spotify Star
  • 792 Views
  • 3 replies
  • 0 likes
  • 792 Views
  • 3 replies
  • 0 likes

Premium en pausa incluso despues de pagar

PlanPremiumCountryArgentinaDeviceSamsung Galaxy J7Operating System Android My Question or IssueInluso despues de haber pagado la tarheta con la que tenemos el plan familiar, en mi cuenta Spotify dice que todavia esta en pausa porque no se pudo efectu...

  • Casual Listener
  •   Plan Premium Country Argentina Device Samsung Galaxy J7 Operating System  Android   My Question or Issue Inluso despues de haber pagado la tarheta con la que tenemos el pl...
  • Jose_M
  • Spotify Star
  • 757 Views
  • 3 replies
  • 0 likes
  • 757 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution My post was deleted

I posted a detailed message about how Spotify has ignored my written communications sent by certified mail, in accordance with instructions in the Terms & Conditions for Gift Cards.Then I edited the post to correct a typo. And now the post has disapp...

  • Roadie
  • I posted a detailed message about how Spotify has ignored my written communications sent by certified mail, in accordance with instructions in the Terms & Conditions for Gift Cards. Then I edite...
  • Peter
  • Spotify Legend
  • 1977 Views
  • 9 replies
  • 0 likes
  • 1977 Views
  • 9 replies
  • 0 likes

Charged twice for premium But account says payment failed??

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  •  None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9,...
  • Billy-J
  • Spotify Star
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Can I validate if a gift card code is valid but without redeeming

Country MX I bougth a gift card , but I am not sure if I activated, I want to give that card as a gift, is still within the 12 months, but I just want to validate if the PIN Code is still valid so I can give the card as gift. Is is possible to do so ...

  • Visitor
  • Country MX   I bougth a gift card , but I am not sure if I activated, I want to give that card as a gift, is still within the 12 months, but I  just want to validate if the PIN Code is st...
  • Billy-J
  • Spotify Star
  • 606 Views
  • 1 replies
  • 0 likes
  • 606 Views
  • 1 replies
  • 0 likes

Solved!! Leaving family plan tidily

Hello. I'm currently the payer on the family account. I just paid this month's subscription.Having split from my Wife, I now want to leave the family group and keep all my music, playlists etc. My ex is aware I'll be leaving the account and unsubscri...

  • Music Fan
  • Hello. I'm currently the payer on the family account. I just paid this month's subscription. Having split from my Wife, I now want to leave the family group and keep all my music, playlists etc. M...
  • Billy-J
  • Spotify Star
  • 4282 Views
  • 1 replies
  • 1 likes
  • 4282 Views
  • 1 replies
  • 1 likes

Have been charged twice for a year

I just found out that I’ve been double billed for something like 16 months. I thought it was due to the fact that I had forgot about a previous account that I had, but this doesn’t seem to be the case. I read about it and it seems like many users enc...

  • Casual Listener
  • I just found out that I’ve been double billed for something like 16 months. I thought it was due to the fact that I had forgot about a previous account that I had, but this doesn’t seem to be the cas...
  • cavelli7
  • Casual Listener
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
  • 0 likes

Payment

PlanPremuimCountryUkDeviceHuaweiOperating System(iOS 10, Android Oreo, Windows 10,etc. My Question or IssuePayment was taken out of my account by PayPal through my banking app, however, I know for a fact there was 0 money in the account. I'm unable t...

  • Visitor
  • Plan Premuim Country Uk Device Huawei Operating System (iOS 10, Android Oreo, Windows 10,etc.   My Question or Issue Payment was taken out of my account by PayPal through my banki...
  • Billy-J
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Costs prolongation Spotify premium

PlanFree/PremiumCountryThe NetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy must we yearly pay 9,90 to prolong your excisting subscription on Spotify P...

  • Visitor
  • Plan Free/Premium Country The Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Billy-J
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Can not activate student premiumt

PlanFree/Premium student idCountryTurkeyDeviceIphone xs maxOperating Systemlatest version of ios My Question or IssueI can not recieve the discount of student premium.Even though it is my first account, sheer id says that my sheer id is used.I am goi...

  • Visitor
  •   Plan Free/Premium  student id Country Turkey Device Iphone xs max Operating System latest version of ios   My Question or Issue I can not recieve the discount of student ...
  • Billy-J
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • sheerID
    student. Subscription
  • 426 Views
  • 1 replies
  • 0 likes

My subscription!!!!

I applied subscription via load or my carrier but then when i entered the pin sent to me it says something went wrong then my load is 0.00 PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Andro...

  • Visitor
  • I applied subscription via load or my carrier but then when i entered the pin sent to me it says something went wrong then my load is 0.00     Plan Free/Premium Country   Device...
  • Billy-J
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes