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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55547 Views
  • 23 replies
  • 4 likes
  • 55547 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33862 Views
  • 19 replies
  • 2 likes
  • 33862 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23206 Views
  • 12 replies
  • 1 likes
  • 23206 Views
  • 12 replies
  • 1 likes

Gift card pin unreadable

Hi I got a gift card worth 60 euro for spotify premium. I peeled it off a little abruptly and now the pin is completely illegible. What can I do? The store doesn't accept refunds because they said I have to contact spotify.. Thank you. Plan 6 months ...

  • Visitor
  •   Hi I got a gift card worth 60 euro for spotify premium. I peeled it off a little abruptly and now the pin is completely illegible. What can I do? The store doesn't accept refunds because they...
  • Brunelicia
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Solved!! I bought a Card and it wont work because it was damaged

PlanFree/PremiumCountryATDevice(iPhone 7)Operating System(iOS) My Question or IssueI bought a Card and it wont work because it is damaged

  • Visitor
  • Plan Free/Premium Country AT Device (iPhone 7) Operating System (iOS)   My Question or Issue I bought a Card and it wont work because it is damaged
  • Brunelicia
  • Spotify Star
  • 1419 Views
  • 1 replies
  • 0 likes
  • 1419 Views
  • 1 replies
  • 0 likes

Unable to subscribe cause of test months

I want to subscribe to spotify on a monthly basis (not yearly!) and I have the following options: Family (I just want one account so nope)Premium Monthly (that'd be fine but comes with a 3 months test version)Premium Student (I want this one, it says...

  • Visitor
  • I want to subscribe to spotify on a monthly basis (not yearly!) and I have the following options:   Family (I just want one account so nope) Premium Monthly (that'd be fine but comes with a 3...
  • Billy-J
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

I did, but she wants to pay again

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue *community rock star edit - removed personal info*

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Billy-J
  • Spotify Star
  • 1278 Views
  • 9 replies
  • 0 likes
  • 1278 Views
  • 9 replies
  • 0 likes

Advance family subscription charge

My family plan is automatically renewed every 17 of each month, but I need it to be on the 1st of each month

  • Casual Listener
  •   My family plan is automatically renewed every 17 of each month, but I need it to be on the 1st of each month
  • Billy-J
  • Spotify Star
  • 736 Views
  • 1 replies
  • 0 likes
  • 736 Views
  • 1 replies
  • 0 likes

No cambiar o restablecer mi contrasena

Estoy tratando de cambiar mi contrasena por que ya no la recuerdo , pero al momento de tratar de hacerlo no me reconoce ni el usuario ni el email.

  • Newbie
  • Estoy tratando de cambiar mi contrasena por que ya no la recuerdo , pero al momento de tratar de hacerlo no me reconoce ni el usuario ni el email.  
  • OneByBoo
  • Community Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

I paid for spotify premium but i dont have it.

I am using a Samsung A50 to sign up for Spotify Premium. My Spotify account (m7kvu8u935clzzc8zg5biyrpa) had already complete the payment, but I didn't get my Spotify Premium. It sends me a message that stated: "MYR4.00 AT Spotify P0C8B2500A SE".

  • Visitor
  • I am using a Samsung A50 to sign up for Spotify Premium. My Spotify account (m7kvu8u935clzzc8zg5biyrpa) had already complete the payment, but I didn't get my Spotify Premium. It sends me a message th...
  • OneByBoo
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

I upgrade to Premium and got confirmation for the payment but the accounct is still on free program

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 480 Views
  • 4 replies
  • 0 likes
  • 480 Views
  • 4 replies
  • 0 likes

Solved!! Not eligible for a promo

PlanPremiumCountry Philippines DeviceSamsung Galaxy S10+Operating SystemAndroid Pie My Question or IssueBeen paying spotify premium via card, but for this month i would like to pay via mobile promo, but it says that im not eligible for that offer

  • Casual Listener
  • Plan Premium Country  Philippines  Device Samsung Galaxy S10+ Operating System Android Pie   My Question or Issue Been paying spotify premium via card, but for this month i w...
  • Lorencio
  • Casual Listener
  • 398 Views
  • 2 replies
  • 0 likes
  • Not eligible
    Premium features disabled
    Spotify premium problem
  • 398 Views
  • 2 replies
  • 0 likes

Cobrança indevida de R$10,00!!!

Boa noite, recentemente criei essa conta e peguei a promoção de 3 meses por R$1,99, e hoje apareceu no meu extrato online uma cobrança de R$10,00 pelo spotify, mas não fiz nenhuma subscrição, o que posso fazer pra cancelar esses R$10,00 ???PlanPREMIU...

  • Newbie
  • Boa noite, recentemente criei essa conta e peguei a promoção de 3 meses por R$1,99, e hoje apareceu no meu extrato online uma cobrança de R$10,00 pelo spotify, mas não fiz nenhuma subscrição, o que p...
  • Rene01
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Unable to purchase premium because my country isn't in the list

Plan — free, but I wanted to purchase the premiumCountry — I'm came from Russia but I now live in the Czech Republic My Question or Issue:I was trying to purchase the Premium. I filled in my debit card deatails but I couldn't pay. It was written that...

  • Visitor
  • Plan — free, but I wanted to purchase the premium Country — I'm came from Russia but I now live in the Czech Republic   My Question or Issue: I was trying to purchase the Premium. I filled i...
  • Rene01
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
    Subscription
  • 334 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled Premium but STill Chrged

PlanNow free but used to be premiumCountry IrelandDeviceLaptop+Samsung J3Operating SystemWindows 10+ Android My Question or IssueMy Spotify premium was due on 22/08/2019 but I didn't have the money to afford it so I cancelled it on that day. But a fe...

  • Casual Listener
  • Plan Now free but used to be premium Country  Ireland Device Laptop+Samsung J3 Operating System Windows 10+ Android   My Question or Issue My Spotify premium was due on 22/08/2019...
  • Noah
  • Spotify Star
  • 460 Views
  • 5 replies
  • 0 likes
  • 460 Views
  • 5 replies
  • 0 likes

Student subscription changed to full premium without any notification

PlanPremiumCountryGreeceDevice(PC,Huawei smartphone)Operating System( Android, Windows 10) My Question or IssueI have spotify premium for a bit over a year today I noticed that I have been charged with full price for the last 5 months so almost 20 eu...

  • Visitor
  • Plan Premium Country Greece Device (PC,Huawei smartphone) Operating System ( Android, Windows 10)   My Question or Issue I have spotify premium for a bit over a year today I noticed th...
  • Billy-J
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Premium duo issue

PlanPremium duoCountry Device Operating System(iOS and Android My Question or IssueTengo el plan premium duo y no es posible escuchar música de manera independiente en un segundo dispositivo.

  • Visitor
  • Plan Premium duo Country   Device   Operating System (iOS  and  Android   My Question or Issue Tengo el plan premium duo y no es posible escuchar música de manera i...
  • Brunelicia
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Subscription

Hey, Can I buy a subscription from Romania, if I am from US? 

  • Casual Listener
  • Hey, Can I buy a subscription from Romania, if I am from US?  
  • Loxer
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Payment failed. Please try again later or use a different card

PlanFree/PremiumCountrySouth Africa My Question or IssueMy bank card that I was using expired last month after Spotify deducted from my account. Now with the new card that I have when I input the details it tells me that the payment has failed. I hav...

  • Casual Listener
  • Plan Free/Premium Country South Africa   My Question or Issue My bank card that I was using expired last month after Spotify deducted from my account. Now with the new card that I have whe...
  • Luan
  • Spotify Star
  • 488 Views
  • 3 replies
  • 0 likes
  • 488 Views
  • 3 replies
  • 0 likes

Superuser Contribution My spotify premium is still on spotify free

I have already read the other threads where the mods commented but this methods do not work for me. Ive got email from spotify and logged in with the username given to me but i still have spotify free. Neither have i accidently made a 2nd account usi...

  • Casual Listener
  • I have already read the other threads where the mods commented but this methods do not work for me. Ive got email from spotify and logged in with the username given to me but i still have spotify fre...
  • Guido
  • Spotify Legend
  • 326 Views
  • 3 replies
  • 0 likes
  • 326 Views
  • 3 replies
  • 0 likes

Changing plan from premium to family plan

Plan premium family plan CountryIreland DeviceHonor 10 My Question or IssueI started Spotify on the 99cent for 3 months offer, this officially ended and I was charged 9.99 euro to stay on the premium plan. I wasn't notified that I was going to be cha...

  • Visitor
  •   Plan premium family plan  Country Ireland  Device Honor 10   My Question or Issue I started Spotify on the 99cent for 3 months offer, this officially ended and I was cha...
  • Billy-J
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

[Subscription] Paid for sub, but my premium isn't available

PlanPremiumCountryNetherlandsDeviceAcer LaptopOperating SystemWindows 10 My Question or IssueHello!I recently decided to buy a Premium subscription again after a few months.The payment went well, but when I was done with the payment it gave me an err...

  • Casual Listener
  • Plan Premium Country Netherlands Device Acer Laptop Operating System Windows 10   My Question or Issue Hello! I recently decided to buy a Premium subscription again after a few months...
  • Billy-J
  • Spotify Star
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Solved!! Gift card not used as payment for premium

So I bought and placed a gift card on my account and once I was taken off the family plan I was never charged for premium afterwords. I want to use the gift card but I'm not sure how to use the gift card to get premium or if it is now a waste.

  • Casual Listener
  • So I bought and placed a gift card on my account and once I was taken off the family plan I was never charged for premium afterwords. I want to use the gift card but I'm not sure how to use the gift ...
  • Billy-J
  • Spotify Star
  • 370 Views
  • 5 replies
  • 1 likes
  • 370 Views
  • 5 replies
  • 1 likes