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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21972 Views

28 replies

4 likes

  • 21972 Views
  • 28 replies
  • 4 likes

Premium duo echo dot problems

Recently ive been experimenting some problems with my alexa, for example, i try order her to play an especific song, instead, she plays the radio of the song, basically, i dont have the Premium features

Newbie

Recently ive been experimenting some problems with my alexa, for example, i try order her to play an especific song, instead, she plays the radio of the song, basically, i dont have the Premium featu...

Jose_M

Spotify Star

380 Views

3 replies

0 likes

  • 380 Views
  • 3 replies
  • 0 likes

Paying for Premium but I'm getting ads

Hello. I just got an ad but I pay for Premium. I'm logged into my Premium account. I've been paying for Premium for years with no ads. If Spotify is now showing ads on Premium accounts, I'm out. Anyone know what's up?

Regular

Hello. I just got an ad but I pay for Premium. I'm logged into my Premium account. I've been paying for Premium for years with no ads. If Spotify is now showing ads on Premium accounts, I'm out. Anyo...

jamros

Casual Listener

498 Views

4 replies

1 likes

  • 498 Views
  • 4 replies
  • 1 likes

Boa tarde meu plano foi bloqueado por falta de pagamento

Assinei por três meses e me bloqueou antes disseram que era tes meses grátis por 19.90

Visitor

Assinei por três meses e me bloqueou antes disseram que era tes meses grátis por 19.90

Jose_M

Spotify Star

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

he pagado suscripción premium 10€ y acabo de hacerme un plan de estudiantes

Hoy mismo me han cobrado la cuota PREMIUM de Spotify de 9,99€ pero hoy mismo también he adjuntado los documentos para mi cuenta de estudiante, solicito me devuelvan la diferencia.Además he visto que los 3 primeros meses deberían ser gratisMi correo e...

Visitor

Hoy mismo me han cobrado la cuota PREMIUM de Spotify de 9,99€ pero hoy mismo también he adjuntado los documentos para mi cuenta de estudiante, solicito me devuelvan la diferencia. Además he visto ...

Jose_M

Spotify Star

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

family premium account

Hello!Currently I have contracted the individual premium plan but I have joined a family premium. Do I have to unsubscribe from the individual premium or when I join the family premium is the individual automatically canceled? How can I cancel my pre...

Visitor

  Hello! Currently I have contracted the individual premium plan but I have joined a family premium.   Do I have to unsubscribe from the individual premium or when I join the family pre...

AdamDamon

Spotify Star

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Can a person move from their own Spotify plan to the family plan?

My husband is getting charged for his own Spotify account even though he is on my family account? Any suggestion? Does he delete his own account?

Visitor

My husband is getting charged for his own Spotify account even though he is on my family account? Any suggestion? Does he delete his own account?

Maxim

Spotify Star

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

WHY DO I HAVE TO PURSUE THE MATTER FURTHER.

I SPENT MORE THAN 3 HOURS MESSAGING WITH SANTIAGO A. AND FERNANDO T. TO NO AVAIL. ID:7c1dfc92-2cdf-41ae-8cle-d8e10a9334ea.WHAT WILL IT TAKE TO SPEAK TO A PERSON THAT CAN ASSIST ME

Visitor

I SPENT MORE THAN 3 HOURS MESSAGING WITH SANTIAGO A. AND FERNANDO T. TO NO AVAIL. ID:7c1dfc92-2cdf-41ae-8cle-d8e10a9334ea. WHAT WILL IT TAKE TO SPEAK TO A PERSON THAT CAN ASSIST ME

Jose_M

Spotify Star

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Yesterday, I was charged $9.99 for a free service, Why?

Please refund my $9.99. I must have hit something by mistake. So, please refund asap!

Visitor

Please refund my $9.99. I must have hit something by mistake. So, please refund asap!

Jose_M

Spotify Star

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Payment didn't go through

So I already paid for the spotify service and the money already went through but I'm still getting ads. I've tried speaking to the customer care guys but they've done nothing to help me. Is there anything I can do?

Visitor

So I already paid for the spotify service and the money already went through but I'm still getting ads. I've tried speaking to the customer care guys but they've done nothing to help me. Is there any...

Jose_M

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Solved!! what happens to my 1 week premium mini if i buy a premium individual?

what happens to my 1 week premium mini if i buy a premium individual? will it the premium mini disappear or it'll take a week until the premium mini ends for my premium individual to apply?

Newbie

what happens to my 1 week premium mini if i buy a premium individual? will it the premium mini disappear or it'll take a week until the premium mini ends for my premium individual to apply?

Jose_M

Spotify Star

826 Views

1 replies

0 likes

  • 826 Views
  • 1 replies
  • 0 likes

Gibt es einen Vertrag für Arbeitgeber / Firmen?

Kann ich als Arbeitgeber meinen Mitarbeitern Spotify anbieten zur privaten Nutzung?

Visitor

Kann ich als Arbeitgeber meinen Mitarbeitern Spotify anbieten zur privaten Nutzung?

Jose_M

Spotify Star

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

I am no longer eligible for Spotify Premium Individual.

I used to live in Ireland and had a subscription from there. Now I've moved back to Denmark and want to renew my membership with a Danish credit card. When I select Denmark as my current country it says that I am no longer eligible for Spotify Premiu...

Visitor

I used to live in Ireland and had a subscription from there. Now I've moved back to Denmark and want to renew my membership with a Danish credit card. When I select Denmark as my current country it s...

Jose_M

Spotify Star

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

duo invite link is expired. Why will it not make a new one?

I pay for duo the invite linked I send my husband expired So I tried to get a new invite link and when I tap invite nothing happens??

Visitor

I pay for duo the invite linked I send my husband expired So I tried to get a new invite link and when I tap invite nothing happens??

Jose_M

Spotify Star

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

How do I add a gift card to my payment?

I have the 3 month premium plan right now. But I recently got a gift card for the plan. Is there any way I can add the gift card to my payment I already paid?

Visitor

I have the 3 month premium plan right now. But I recently got a gift card for the plan. Is there any way I can add the gift card to my payment I already paid?

Jose_M

Spotify Star

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can I get back my playlists or liked songs when my Spotify Premium expired?

Hello, I have been subscribed to Spotify Premium, but my Premium membership expired months ago. I would like to access my old liked songs or playlists, but when I log into my account I keep seeing "Get Spotify Premium" advertisement. I cannot click a...

Visitor

Hello,   I have been subscribed to Spotify Premium, but my Premium membership expired months ago.   I would like to access my old liked songs or playlists, but when I log into my a...

Lyubka

Moderator

725 Views

3 replies

0 likes

  • 725 Views
  • 3 replies
  • 0 likes

Ads in Podcasts

PlanPremiumCountryUSDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy are ads in podcasts allowed for Premium subscribers?

Visitor

Plan Premium Country US Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why are ads in podcasts allowed for Premium subscribers? 

user-removed

Not applicable

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Didnt recieve my benifits for buying Spotify Premium

I payed the $49MXN to get spotify Universal Premium (or whatever) and they already Charged it to my credit card, but i still havent recieved my premium on my account, i didnt put it on any other account becouse i never sign out of the same one i use ...

Casual Listener

I payed the $49MXN to get spotify Universal Premium (or whatever) and they already Charged it to my credit card, but i still havent recieved my premium on my account, i didnt put it on any other acco...

MihailY

Moderator

434 Views

5 replies

0 likes

  • 434 Views
  • 5 replies
  • 0 likes