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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48651 Views
  • 21 replies
  • 4 likes
  • 48651 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30365 Views
  • 19 replies
  • 2 likes
  • 30365 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20989 Views
  • 6 replies
  • 1 likes
  • 20989 Views
  • 6 replies
  • 1 likes

Superuser Contribution Premium

PlanPremiumCountryNorwayDeviceHuaweiOperating System(iOS 10 and Android My Question or IssueI just found out that my old old iphone still has a running payment at spotify premium, but I cant use it. I have the same email adress, account log in info, ...

  • Casual Listener
  • Plan Premium Country Norway Device Huawei Operating System (iOS 10 and Android     My Question or Issue I just found out that my old old iphone still has a running payment at...
  • Peter
  • Spotify Legend
  • 234 Views
  • 3 replies
  • 0 likes
  • 234 Views
  • 3 replies
  • 0 likes

Superuser Contribution Double Billing

I checked my credit card statement recently and saw that I was receiving double bills for Spotify. One was coming from Apple - for a total of $13.80 which I can see in my App Store settings is my monthly subscription cost. The other is coming from Sp...

  • Casual Listener
  • I checked my credit card statement recently and saw that I was receiving double bills for Spotify. One was coming from Apple - for a total of $13.80 which I can see in my App Store settings is my mon...
  • Peter
  • Spotify Legend
  • 1919 Views
  • 7 replies
  • 0 likes
  • 1919 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify keeps unsubscribing me from family plan

I was invited to family plan. We live at the same address and i entered accurate address, but spotify still says that i didn't verify my account. What is the problem?

  • Newbie
  • I was invited to family plan. We live at the same address and i entered accurate address, but spotify still says that i didn't verify my account. What is the problem?
  • Peter
  • Spotify Legend
  • 735 Views
  • 4 replies
  • 0 likes
  • 735 Views
  • 4 replies
  • 0 likes

Wrong payment plan

As I was updating my payment information my account switched from Premium to Family-Premium.I went instantly to change it back, but now you have charged me 14,90€. I would like to get a partial refund on that, since I feel that this was out of my con...

  • Newbie
  • As I was updating my payment information my account switched from Premium to Family-Premium. I went instantly to change it back, but now you have charged me 14,90€. I would like to get a partial ref...
  • Robert_W
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu no longer works on premium?

PlanPremiumCountryUsaDeviceLg stylo 2 My Question or IssueAfter updating payment info for spotify premium, i lost access to hulu.

  • Newbie
  •   Plan Premium Country Usa Device Lg stylo 2   My Question or Issue After updating payment info for spotify premium, i lost access to hulu. 
  • Katerina
  • Spotify Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution hello

Im from mexico i allready pay per family plan but i obly have access to fre spotify help please

  • Newbie
  • Im from mexico i allready pay per family plan but i obly have access to fre spotify help please
  • Daisy
  • Spotify Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nieuwe telefoon

Ik heb sinds gisteren een nieuwe telefoon. Aan mijn abonnement is niks veranderd. Op mijn oude telefoon had ik een Premium account. Het bedrag hiervan wordt maandelijks van mijn rekening afgeschreven. Op mijn nieuwe telefoon heb ik ook de Spotify app...

  • Newbie
  • Ik heb sinds gisteren een nieuwe telefoon. Aan mijn abonnement is niks veranderd. Op mijn oude telefoon had ik een Premium account. Het bedrag hiervan wordt maandelijks van mijn rekening afgeschreven...
  • Daisy
  • Spotify Legend
  • 7336 Views
  • 1 replies
  • 1 likes
  • 7336 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium not working

I dont understand why i lose all my music and i was charge for the Premium on Aug 1, 2017 on my paypal account. Now when i login into i have no music and its says i have to sign up again for Premium and i am not going to sign up again if i was alread...

  • Newbie
  • I dont understand why i lose all my music and i was charge for the Premium on Aug 1, 2017 on my paypal account. Now when i login into i have no music and its says i have to sign up again for Premium ...
  • Daisy
  • Spotify Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium to Premium Family

I just wanted to ask: does my normal premium contract get canceled automaticly if I join the premium family via email-invitation. Like dont I have to cancel the contract myself?

  • Newbie
  • I just wanted to ask: does my normal premium contract get canceled automaticly if I join the premium family via email-invitation. Like dont I have to cancel the contract myself?
  • Daisy
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

unable to log in

So I have two Spotify accounts and both of the emails have been deactivated and there is no way getting them back. I have no way of contacting customer support because in order to contact you must be logged into the account. So basically I have no wa...

  • Newbie
  • So I have two Spotify accounts and both of the emails have been deactivated and there is no way getting them back. I have no way of contacting customer support because in order to contact you must be...
  • Billy-J
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

2 payment at month

PlanDisable 1 payment from my cardCountryTurkey Device(samsung galaxy s8)Operating System(Android Oreo.) My Question or IssueSpotify does 2 payment at same card at month with diffrent payment codes how can i cancel one

  • Newbie
  •   Plan Disable 1 payment from my card Country Turkey   Device (samsung galaxy s8) Operating System (Android Oreo.)   My Question or Issue Spotify does 2 payment at sam...
  • Billy-J
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution False offer of 3 months for 0.99$ charged me 9.99$

PlanPremium OfferCountryCanadaMy Question or IssueI was charged the regular full month instead of 0.99$ for 3 months as announced. I'm sure that probably spotify put some small letters somewhere to do so, but for me, it looks like a scam. I am very d...

  • Newbie
  • Plan Premium Offer Country Canada My Question or Issue I was charged the regular full month instead of 0.99$ for 3 months as announced. I'm sure that probably spotify put some small letters some...
  • Katerina
  • Spotify Legend
  • 520 Views
  • 2 replies
  • 0 likes
  • 99
    offer 3 months 0
  • 520 Views
  • 2 replies
  • 0 likes

Issue with changing country

I tried to change my country from Netherlands to Spain, however, when cancelling my Premium/Family account, I get below error message. I need this change to add my family to the account as I´ve moved back to Spain. Anyone can help out?

error.PNG
  • Casual Listener
  • I tried to change my country from Netherlands to Spain, however, when cancelling my Premium/Family account, I get below error message. I need this change to add my family to the account as I´ve moved...
  • OneByBoo
  • Community Legend
  • 198 Views
  • 5 replies
  • 0 likes
  • 198 Views
  • 5 replies
  • 0 likes

My student discount has been canceled too early

PlanPremium studentCountry DeviceiPhone 7; iPad Operating System(iOS 10 My Questionmy student discount has been canceled too early. Should have been for 12 months (April 2018 - March 2019) but has been discontinued by December 2018. PayPal history fo...

  • Newbie
  • Plan Premium student Country   Device iPhone 7; iPad  Operating System (iOS 10   My Question my student discount has been canceled too early. Should have been for 12 months (...
  • OneByBoo
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • student discount Europe
    Student Plan cancel
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Drei Monate Abo

Hallo ihr lieben, kann ich meine 3 Monate Premium für 0,99€ noch bekommen wenn ich ca. 4 Monate jetzt schon mir immer Premium über diese Geschenkkarten geholt habe? Denn ich habe jetzt seit längerer Zeit PayPal und wollte mir jetzt die 3 Monate Premi...

  • Newbie
  • Hallo ihr lieben,  kann ich meine 3 Monate Premium für 0,99€ noch bekommen wenn ich ca. 4 Monate jetzt schon mir immer Premium über diese Geschenkkarten geholt habe? Denn ich habe jetzt seit lä...
  • Billy-J
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

it’s not letting me pay premium with my card it keeps say payment failed and it’s not my bank

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

2 User Names

PlanFree/Premium - BOTHCountry - USA Device(Phone XSOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue - I have two user names - scanlonbrooke6 (my free account) and brookescanlon (my premium account). I use brookescanlon, h...

  • Newbie
  • Plan Free/Premium - BOTH Country - USA   Device (Phone XS Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue - I have two user names - scanlonbroo...
  • Billy-J
  • Spotify Star
  • 238 Views
  • 1 replies
  • 1 likes
  • 238 Views
  • 1 replies
  • 1 likes

Cancelling subscription - switches to Free, or stays Premium?

I'm currently on a Spotify Family account with my old roommates, and now I'd like to switch to a family account with my family. I am not the Family account holder, I'm one of the users linked to the Family account. To my understanding, I have to canc...

  • Newbie
  • I'm currently on a Spotify Family account with my old roommates, and now I'd like to switch to a family account with my family. I am not the Family account holder, I'm one of the users linked to the ...
  • Robert_W
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Subscription not coming thrue after paying.

PlanFree/PremiumCountryThe NetherlandsDevicePc/S9+Operating SystemWindows 10 My Question or IssueHello, I paid for the 3 months for 1 euro thingy and didnt get it after waiting for 1 hour i made another account and tried again didnt get premium on th...

  • Casual Listener
  • Plan Free/Premium Country The Netherlands Device Pc/S9+ Operating System Windows 10   My Question or Issue Hello, I paid for the 3 months for 1 euro thingy and didnt get it after waiti...
  • SjoukeL
  • Casual Listener
  • 341 Views
  • 6 replies
  • 0 likes
  • 341 Views
  • 6 replies
  • 0 likes

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