Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4093 Views
  • 23 replies
  • 2 likes
  • 4093 Views
  • 23 replies
  • 2 likes

single payment

I have always paid with spotify with a one-time payment. Now I don't have this option, what happened?

  • Visitor
  • I have always paid with spotify with a one-time payment. Now I don't have this option, what happened?
  • EthanS1
  • Community Legend
  • 1170 Views
  • 1 replies
  • 1 likes
  • Social & Random
  • 1170 Views
  • 1 replies
  • 1 likes

Superuser Contribution Redeem a gift card: how to select the download option?

I just redeemed a gift card. On it, it says I can use it for 1 month Spotify Premium OR 2 months Spotify Unlimited OR 10 numbers Spotify Download. I would like to download some numbers, however, it seems as if I have been given the 1 month Premium su...

  • Casual Listener
  • I just redeemed a gift card. On it, it says I can use it for 1 month Spotify Premium OR 2 months Spotify Unlimited OR 10 numbers Spotify Download.   I would like to download some numbers, howe...
  • Alex
  • Spotify Legend
  • 620 Views
  • 5 replies
  • 0 likes
  • 620 Views
  • 5 replies
  • 0 likes

Solved!! Free account with premium features

PlanFreeCountryRussiaDevicePCOperating SystemWindows 10 My Question or IssueGood afternoon. I already have two weeks since the premium account ended and now free functions work like a premium account. Is there something wrong with my account?

  • Regular
  • Plan Free Country Russia Device PC Operating System Windows 10   My Question or Issue Good afternoon. I already have two weeks since the premium account ended and now free functions wo...
  • Billy-J
  • Spotify Star
  • 1722 Views
  • 9 replies
  • 1 likes
  • Subscriptions
  • 1722 Views
  • 9 replies
  • 1 likes

Solved!!Superuser Contribution Does spotify offer premium as an annual plan? If so, how to I sign-up?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jeremy
  • Spotify
  • 1070 Views
  • 3 replies
  • 1 likes
  • 1070 Views
  • 3 replies
  • 1 likes

Premium não funciona + Cobrança de R$10,00

Fui dar o upgrade na minha conta pois já não tenho direito ao Free, me foi cobrado R$10,00 no cartão de crédito e meu Premium não funciona!Pô, isso não é certo não!Eu aqui querendo ouvir música e não posso pular faixa! Alguém pra solucionar, por favo...

  • Casual Listener
  • Fui dar o upgrade na minha conta pois já não tenho direito ao Free, me foi cobrado R$10,00 no cartão de crédito e meu Premium não funciona! Pô, isso não é certo não! Eu aqui querendo ouvir música e...
  • Bittencourt
  • Spotify Star
  • 314 Views
  • 3 replies
  • 0 likes
  • 314 Views
  • 3 replies
  • 0 likes

Titual de la cuenta

Hola, tengo mi cuenta de Spotify y por alguna razón cuando entro con mis datos no aparezco como titular de la cuenta. Alguien me puede ayudar? La cuenta fue creada desde el inicio con mis datos.

  • Visitor
  • Hola, tengo mi cuenta de Spotify y por alguna razón cuando entro con mis datos no aparezco como titular de la cuenta.  Alguien me puede ayudar?  La cuenta fue creada desde el inicio con m...
  • Jose_M
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Removed from Premium without check

FAMILY PREMIUM ITALY I was removed from the "Premium Family" package because I did not communicate the address within the set time. The problem is that the undersigned, as well as the holder of the plan, could not confirm/ change the address on the d...

  • Casual Listener
  •   FAMILY PREMIUM  ITALY   I was removed from the "Premium Family" package because I did not communicate the address within the set time. The problem is that the undersigned, a...
  • Jose_M
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Solved!! Duo Premium website

PlanFreeCountryMalaysia Device(Samsung Galaxy Note 9, Windows PC)Operating System(Android 10, Windows 10) My Question or IssueI have a problem for the payment method https://www.spotify.com/my-en/purchase/offer/duo/?country=MY it bring me to mobile p...

  • Regular
  • Plan Free Country Malaysia   Device (Samsung Galaxy Note 9, Windows PC) Operating System (Android 10, Windows 10)   My Question or Issue I have a problem for the payment met...
  • Billy-J
  • Spotify Star
  • 692 Views
  • 7 replies
  • 0 likes
  • 692 Views
  • 7 replies
  • 0 likes

Wrong website

The duo premium card payment is wrong for the malaysia..this one https://www.spotify.com/my-en/purchase/offer/duo/?country=MYit will bring u to spotify mobile payment not the card paymentbut my friend with the free 1 month trial can pay using card fo...

  • Regular
  • The duo premium card payment is wrong for the malaysia.. this one https://www.spotify.com/my-en/purchase/offer/duo/?country=MY it will bring u to spotify mobile payment not the card payment b...
  • Billy-J
  • Spotify Star
  • 335 Views
  • 1 replies
  • 1 likes
  • Premium
  • 335 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Mobile][Subscription] Öğrenci olduğumu onaylattım ama benden normal premium ücreti aldı

SPOTİFY üyeliğim Eylül öğrenci olduğumu tekrardan doğrulamam dedi. Ben de öğrenci hala olduğumu ispatladım ve öğrenci hesabımın devam ettiği planı gördüm. Fakat fatura kesim zamanı benden normal plan ücreti alındı. Ben de bugün öğrenci hesabımı kapat...

  • Visitor
  • SPOTİFY üyeliğim Eylül öğrenci olduğumu tekrardan doğrulamam dedi. Ben de öğrenci hala olduğumu ispatladım ve öğrenci hesabımın devam ettiği planı gördüm. Fakat fatura kesim zamanı benden normal plan...
  • Xenia
  • Moderator
  • 478 Views
  • 2 replies
  • 0 likes
  • Mobile
    Subscription
  • 478 Views
  • 2 replies
  • 0 likes

Solved!! PREMIUM DUO WEBSITE BUG PAYMENT

PlanPremium Duo Wanna-BeCountryMalaysia DeviceMultiple devices My Question or Issue Greetings Spotify, our beloved digital music streaming service. We have been using Spotify for a long period of time. It is about time we upgrade ourselves with Premi...

  • Visitor
  • Plan Premium Duo Wanna-Be Country Malaysia  Device Multiple devices   My Question or Issue   Greetings Spotify, our beloved digital music streaming service.   We h...
  • Billy-J
  • Spotify Star
  • 583 Views
  • 1 replies
  • 0 likes
  • 583 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Will my Hulu access end once my Student deal ends? (I will begin paying for reg. Premium Jan 2020))

Plan: Premium for Student -> PremiumCountry: USA My Question or Issue: Will I still have Hulu access once my Spotify Student deal ends in Jan 2020? I am no longer a student, but will be paying the regular Premium fee from that point onwards.

  • Casual Listener
  • Plan: Premium for Student -> Premium Country: USA   My Question or Issue:   Will I still have Hulu access once my Spotify Student deal ends in Jan 2020? I am no longer a studen...
  • Jeremy
  • Spotify
  • 8031 Views
  • 5 replies
  • 0 likes
  • 8031 Views
  • 5 replies
  • 0 likes

Superuser Contribution Subscription with telco payment only without credit card payment option

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewanted to subscribe to Family plan with credit card. but only telco payment option is availab...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue wanted ...
  • Ver
  • Spotify Legend
  • 480 Views
  • 1 replies
  • 2 likes
  • 480 Views
  • 1 replies
  • 2 likes

Changing my Sprint Plan that does not include Spotify

I have had Spotify Premium through Sprint since 2015. I am changing my plan with Sprint/T-mobile but it does not include Spotify. Sprint is pushing a different service, that I do not want. Will my Spotify account be cancelled? Can I keep my same Spot...

  • Newbie
  • I have had Spotify Premium through Sprint since 2015.   I am changing my plan with Sprint/T-mobile but it does not include Spotify.    Sprint is pushing a different service, that ...
  • Billy-J
  • Spotify Star
  • 521 Views
  • 1 replies
  • 0 likes
  • Sprint
  • 521 Views
  • 1 replies
  • 0 likes

Can I get refund?

PlanPremiumCountryCzech RepublicDeviceMore different devicesOperating SystemAndroid and Windows 10 My Question or IssueHello, I have an issue.I have written it before, but it shows me Error, so I don´t know if my question is here or not. Anyway... I ...

  • Visitor
  • Plan Premium Country Czech Republic Device More different devices Operating System Android and Windows 10   My Question or Issue Hello, I have an issue. I have written it before, but ...
  • Jose_M
  • Spotify Star
  • 1250 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1250 Views
  • 1 replies
  • 0 likes

Visa payment error

PlanPremiumCountryRussiaDevicePC, xiaomi mi 9tOperating SystemWindows 10,android My Question or IssueGood afternoon, I have a problem, I cannot update my payment card. When I enter all the data and the code from the mobile phone confirming the paymen...

  • Casual Listener
  •   Plan Premium Country Russia Device PC, xiaomi mi 9t Operating System Windows 10,android   My Question or Issue Good afternoon, I have a problem, I cannot update my payment card...
  • Maxim
  • Spotify Star
  • 493 Views
  • 3 replies
  • 0 likes
  • 493 Views
  • 3 replies
  • 0 likes

No puedo actualizar el método de pago

Hace unos días empezó diciéndome la aplicación que el pago no había sigo registrado, por lo que la función premium continuaría por unos días hasta que si no se podía volver a cobrar me sacarían esta. Entonces intenté actualizar el medio de pago con o...

  • Casual Listener
  • Hace unos días empezó diciéndome la aplicación que el pago no había sigo registrado, por lo que la función premium continuaría por unos días hasta que si no se podía volver a cobrar me sacarían esta....
  • Luan
  • Spotify Star
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Birden fazla ödeme alınması

Merhaba. Öğrenci aboneliği için hesap açtım ve kart numaramı girdim. Bu kampanya çerçevesinde ilk 3 ay ücretsiz kullanacaktım ve sonrasındaki ücretlendirme 8,99 TL olarak devam edecekti. İlk ayın ücreti alındı ama hemen sonra ücret geri düştü banka h...

  • Visitor
  • Merhaba.  Öğrenci aboneliği için hesap açtım ve kart numaramı girdim. Bu kampanya çerçevesinde ilk 3 ay ücretsiz kullanacaktım ve sonrasındaki ücretlendirme 8,99 TL olarak devam edecekti. İlk a...
  • Luan
  • Spotify Star
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change payment card

PlanPremiumCountryIsraelDevicePCOperating SystemWindows 10 My Question or IssueHi,I want to change my payment card (from visa to visa, different card).I get an error when I try.- My card has NOT expired or been canceled.- I DO have sufficient funds.-...

  • Casual Listener
  • Plan Premium Country Israel Device PC Operating System Windows 10   My Question or Issue Hi, I want to change my payment card (from visa to visa, different card). I get an error when...
  • Mario
  • Spotify Legend
  • 981 Views
  • 4 replies
  • 0 likes
  • Payment
    Subscription
  • 981 Views
  • 4 replies
  • 0 likes

Gift Card Won’t Activate

CountryCanada My Question or IssueI’ve been trying to activate a 6 month gift card my sister had bought for me in August, but every time I try to enter the code in, it gives me the message of, “Something went wrong. Please try again or go to our supp...

  • Casual Listener
  • Country Canada   My Question or Issue I’ve been trying to activate a 6 month gift card my sister had bought for me in August, but every time I try to enter the code in, it gives me the messa...
  • Billy-J
  • Spotify Star
  • 930 Views
  • 3 replies
  • 0 likes
  • 930 Views
  • 3 replies
  • 0 likes