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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83543 Views
  • 30 replies
  • 5 likes
  • 83543 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45672 Views
  • 19 replies
  • 3 likes
  • 45672 Views
  • 19 replies
  • 3 likes

Where can I purchase a Spotify gift card in New Zealand?

I want to purchase a Spotify gift card for a friend so they can have premium for 6 months but I can't find any link to purchase them online and can't find any store that sells them. Does anyone know where you can get them in NZ?

  • Casual Listener
  • I want to purchase a Spotify gift card for a friend so they can have premium for 6 months but I can't find any link to purchase them online and can't find any store that sells them.  Does anyone...
  • lilyleishman
  • Casual Listener
  • 5780 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 5780 Views
  • 3 replies
  • 0 likes

Solved!! Re: upgrade from Individual to duo or Family

Hi all, I’ve upgraded my Premium account to DUO and invited my wife to join me on this account. She did while she had her own Premium already. Will her own Premium subscription be cancelled? Or how does this work in terms of payment? Thanks,Huub

  • Casual Listener
  • Hi all,   I’ve upgraded my Premium account to DUO and invited my wife to join me on this account. She did while she had her own Premium already. Will her own Premium subscription be cancelled?...
  • Hubke
  • Casual Listener
  • 989 Views
  • 4 replies
  • 0 likes
  • 989 Views
  • 4 replies
  • 0 likes

Solved!! Premium Duo Acrivation Issue

PlanPremiumCountryGermanyDeviceiPhone 6sOperating SystemiOS13 My Question or IssueI have changed my subscription from premium to duo family. I have shared the activation link through messenger with my partner who managed to verify the address correct...

  • Casual Listener
  • Plan Premium Country Germany Device iPhone 6s Operating System iOS13   My Question or Issue I have changed my subscription from premium to duo family. I have shared the activation link...
  • Billy-J
  • Spotify Star
  • 729 Views
  • 2 replies
  • 1 likes
  • 729 Views
  • 2 replies
  • 1 likes

Wrong email language

Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei get my emails from you in spanish, my language i danish and i dont understand spanish, can you please change it!

  • Visitor
  • Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i get my emails from you in spanish, my lang...
  • AdamDam
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution upgraded to premium but still have ads

PlanPremiumCountryIsraelOperating SystemOn all devices My Question or IssueHi,I upgraded to premium but i still have ads and it keeps offering me to upgrade but i do have all the premium options.How to fix it?Thanks

  • Regular
  •   Plan Premium Country Israel Operating System On all devices   My Question or Issue Hi, I upgraded to premium but i still have ads and it keeps offering me to upgrade but i do ha...
  • Betty_777_77
  • Regular
  • 1033 Views
  • 11 replies
  • 0 likes
  • Premium
  • 1033 Views
  • 11 replies
  • 0 likes

Student Plan and Redeemable Code

I just redeemed a three month gift card for Spotify Premium and I just realized I could get the student plan and save money.If I get the student plan now, will it charge me again for the three months of premium I already paid for, or will it give me ...

  • Visitor
  • I just redeemed a three month gift card for Spotify Premium and I just realized I could get the student plan and save money. If I get the student plan now, will it charge me again for the three mont...
  • Billy-J
  • Spotify Star
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

Changing from spotify with hulu to spotify duos

PlanPremium with Hulu My Question or IssueI'm trying to find information if I change from premium with Hulu to Duos if I will lose my hulu subscription or if the Duos is an addon

  • Visitor
  •   Plan Premium with Hulu     My Question or Issue I'm trying to find information if I change from premium with Hulu to Duos if I will lose my hulu subscription or if the Duos is ...
  • Billy-J
  • Spotify Star
  • 623 Views
  • 1 replies
  • 0 likes
  • 623 Views
  • 1 replies
  • 0 likes

Duo premium - payment

PlanFree/PremiumCountryChileDeviceLaptop Operating Systemchrome My Question or IssueHi there i want to register for the spotify duo account. My problem is that I am currently living in Chile but want to use my Irish CC to pay for the subscription. It...

  • Newbie
  • Plan Free/Premium Country Chile Device Laptop  Operating System chrome    My Question or Issue Hi there i want to register for the spotify duo account. My problem is that I a...
  • OneByBoo
  • Rising Star 4
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

How to take a credit card off my ex's account

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo last year, my ex got onto my account because he had used his email and password to help me...

  • Visitor
  •   Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So l...
  • Billy-J
  • Spotify Star
  • 877 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
    Unlimited
  • 877 Views
  • 1 replies
  • 0 likes

no link

Hello everyone, I had a problem when I created an account with my cell number, since I had premium spotify but it was not linked to any account, when doing so, I appear again as a free user, what I have to do to continue being premium in this account...

  • Visitor
  •   Hello everyone, I had a problem when I created an account with my cell number, since I had premium spotify but it was not linked to any account, when doing so, I appear again as a free user, ...
  • Billy-J
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Premium Duo for me and my son

Hi there,I upgraded from Premium to Premium Duo today. Until now, my son (who is nearly 12 years old now) used Spotify on his mobile phone with my account. Now I thought the Premium Duo Abo would work perfectly and is not so expensive like the Family...

  • Visitor
  • Hi there, I upgraded from Premium to Premium Duo today. Until now, my son (who is nearly 12 years old now) used Spotify on his mobile phone with my account. Now I thought the Premium Duo Abo would w...
  • Billy-J
  • Spotify Star
  • 712 Views
  • 1 replies
  • 0 likes
  • 712 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Question about premium?

Does your premium run out after a month has passed or does it run out after you have listened to a month worth of music?Cause on my free trial it seemed to last much longer then 3 months.

  • Casual Listener
  • Does your premium run out after a month has passed or does it run out after you have listened to a month worth of music? Cause on my free trial it seemed to last much longer then 3 months.  
  • Xenia
  • Moderator
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Premium Duo Problem due to country

Hello everyone, So I got a spotify premium account about one year ago and I registered while I was in France (I'm french) but I live in Greece for now. I'm trying to get spotify premium duo, I payed for it, shared the link to my wife, and when it cam...

  • Newbie
  • Hello everyone,  So I got a spotify premium account about one year ago and I registered while I was in France (I'm french) but I live in Greece for now. I'm trying to get spotify premium duo, I...
  • VaskenK
  • Casual Listener
  • 969 Views
  • 2 replies
  • 0 likes
  • 969 Views
  • 2 replies
  • 0 likes

Merging two seprate accounts under one duo

PlanPremium/duo My Question or IssueHey all, me and my wife both have seprate Premium accounts, since no other plan was available here until recently. we just had spotify Duo available and we want to merge, save some cash, my question is, when i chan...

  • Visitor
  • Plan Premium/duo   My Question or Issue Hey all, me and my wife both have seprate Premium accounts, since no other plan was available here until recently. we just had spotify Duo available a...
  • Emilia_8
  • Community Legend
  • 25420 Views
  • 1 replies
  • 1 likes
  • 25420 Views
  • 1 replies
  • 1 likes

Superuser Contribution Payment when I already had an account but now have been added to premium from partner

PlanPremiumCountry (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Me and my partner both have Spotify accounts. Now he have set up a premium account duo and added me. Will payments now automatically stop for me and only go through his s...

  • Visitor
  • Plan Premium Country   (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Me and my partner both have Spotify accounts. Now he have set up a premiu...
  • Ivan
  • Spotify Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment for Spotify Duo - How does it work?

PlanDuo PremiumCountryIsrael DeviceSony Xperia XZ2 CompactOperating SystemWindows 10 My Question or IssueI have joined Spotify Duo. Until now, I payed seperately for my son's account and for mine. What will happen now? Will all the sum be payed only ...

  • Casual Listener
  • Plan Duo Premium Country Israel   Device Sony Xperia XZ2 Compact Operating System Windows 10   My Question or Issue I have joined Spotify Duo. Until now, I payed seperately for m...
  • Ivan
  • Spotify Legend
  • 1244 Views
  • 3 replies
  • 0 likes
  • 1244 Views
  • 3 replies
  • 0 likes

Ineligible for Premium Duo upgrade

PlanPremium + HuluCountryUnited StatesDevice(Samsung Galaxy Note 8, Microsoft Surface Book 1)Operating System(Android Pie, Windows 10) My Question or IssueI get a message saying that I am ineligible to upgrade to Premium Duo. I'm currently paying for...

  • Visitor
  • Plan Premium + Hulu Country United States Device (Samsung Galaxy Note 8, Microsoft Surface Book 1) Operating System (Android Pie, Windows 10)   My Question or Issue I get a message say...
  • Billy-J
  • Spotify Star
  • 282 Views
  • 1 replies
  • 1 likes
  • Premium Duo
    Subscriptions with Hulu
    upgrade problem
  • 282 Views
  • 1 replies
  • 1 likes

1 month premium gift card not working

PlanPremiumCountryJapanDevice(Google Pixel 3a XL)Operating System(Android)My Question or IssueAsking this on behalf of my gf. She bought a 1 month premium Spotify card from the store, having previously bought one last month and wanting to continue he...

  • Casual Listener
  • Plan Premium Country Japan Device (Google Pixel 3a XL) Operating System (Android) My Question or Issue Asking this on behalf of my gf. She bought a 1 month premium Spotify card from the st...
  • Triphouse
  • Casual Listener
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes