Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
ab01545945
Visitor
80453 Views
50 replies
4 likes

80453 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
10091 Views
23 replies
2 likes

10091 Views
23 replies
2 likes

How can I cancel my Subscription (on my own) after I joined Family premium?

Hi, I've been using a normal subscription, but now I joined Family premium.Would my previous subscription be cancelled automatically?I don't want to be double-billed. Thank you!

naturaltastes
Visitor
Hi, I've been using a normal subscription, but now I joined Family premium. Would my previous subscription be cancelled automatically? I don't want to be double-billed. Thank you!
2022-04-11 4:33:54 AM
2022-04-11 9:12:23 AM
Maxim
Spotify Star
212 Views
1 replies
0 likes

212 Views
1 replies
0 likes

Superuser Contribution Problema con mi tarjeta de regalo

Mi mamá por navidad me había regalado una tarjeta de regalo de $30 dólares, al canjearla me decía que me darían los primeros tres meses gratis y luego se comenzaría a usar el dinero de la tarjeta. Pasaron los tres meses gratis y ahora se puso el plan...

fn8x2u82u2dynv4veru3
Newbie
Mi mamá por navidad me había regalado una tarjeta de regalo de $30 dólares, al canjearla me decía que me darían los primeros tres meses gratis y luego se comenzaría a usar el dinero de la tarjeta.&nb...
2022-04-09 6:24:54 PM
2022-04-11 2:06:31 AM
Eni
Moderator
177 Views
1 replies
0 likes

177 Views
1 replies
0 likes

Superuser Contribution reembolso

olicito o cancelamento da cobrança no meu cartão de crédito pois não utilizava o serviço é habilitei a versão Premium somente para um teste, não sabia que seria cobrado sem nenhum aviso prévio. Aguardo solução.País: BrasilDispotivo: iphoneemail:**ble...

Cayane
Visitor
olicito o cancelamento da cobrança no meu cartão de crédito pois não utilizava o serviço é habilitei a versão Premium somente para um teste, não sabia que seria cobrado sem nenhum aviso prévio. Aguar...
2022-04-09 10:38:09 PM
2022-04-11 1:25:49 AM
OscarDC
Moderator
200 Views
1 replies
0 likes

200 Views
1 replies
0 likes

Spotify will not let me sign up for Premium "Something went wrong. Please try again."

PlanFreeCountryUnited StatesDevice(TMobile REVVL 5G, Acer Chromebook Spin 11)Operating System(Android?, Chrome OS) My Question or IssueEvery time I try to sign up for Premium, I put in all my credentials correctly but I get a popup that says "Somethi...

Ketsueki
Casual Listener
Plan Free Country United States Device (TMobile REVVL 5G, Acer Chromebook Spin 11) Operating System (Android?, Chrome OS) My Question or Issue Every time I try to sign up for Premium...
2022-04-10 6:43:52 AM
2022-04-10 4:06:34 PM
Maxim
Spotify Star
946 Views
3 replies
0 likes

946 Views
3 replies
0 likes

Reimbursement

I requested the cancellation of the Premium subscription, as I did not know that I would be charged without prior notice before the end of the free period, I canceled the purchase on 04/08/2022 But I still haven't received the refund in my account, I...

itzgamingpro
Newbie
I requested the cancellation of the Premium subscription, as I did not know that I would be charged without prior notice before the end of the free period, I canceled the purchase on 04/08/2022 But I...
2022-04-10 1:20:54 AM
2022-04-10 9:09:59 AM
Maxim
Spotify Star
488 Views
1 replies
0 likes

488 Views
1 replies
0 likes

Address Not Accepted/Matching

PlanFree, switching to PremiumCountryUSADeviceiPhone 12 and PCOperating SystemiOS15 and Windows 10My Question or IssueI'm trying to purchase the $9.99/3 months deal through PayPal. However, it's giving me a message under the address box saying, "Make...

Psyducke
Casual Listener
Plan Free, switching to Premium Country USA Device iPhone 12 and PC Operating System iOS15 and Windows 10 My Question or Issue I'm trying to purchase the $9.99/3 months deal through PayPal. ...
2021-12-16 11:51:10 PM
2022-04-09 9:30:33 PM
kylemeador
Newbie
3048 Views
5 replies
0 likes

3048 Views
5 replies
0 likes

Superuser Contribution Failed payment issue

PlanPremium for StudentsCountryNigeriaDevicetecno CC7Operating SystemAndroid version 9 My Question or IssueI have been trying to update my Premium for Students subscription but it's declining my new card. I have tried complaining to my bank, but they...

awwalrighthere
Newbie
Plan Premium for Students Country Nigeria Device tecno CC7 Operating System Android version 9 My Question or Issue I have been trying to update my Premium for Students subscription b...
2022-04-08 4:52:01 PM
2022-04-09 1:31:51 PM
Yordan
Moderator
234 Views
1 replies
0 likes

234 Views
1 replies
0 likes

Superuser Contribution Pago premium familiar

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHice el pago de premium familiar y no se refleja en la aplicación, me sale que no pudieron co...

Zaymus
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hice el...
2022-04-08 4:24:53 PM
2022-04-09 12:19:01 PM
Elena
Moderator
200 Views
1 replies
0 likes

200 Views
1 replies
0 likes

Solved!! Cannot access my Premium account anymore after changing my phone

Hi All,I'm really hoping this community can help me! I'm based in the UK.I pay for a premium account on Spotify and have done so for about 2-3 years and I have a profile on there (Username: Grier Woodford - see attachment of photo screenshot from my ...

GrierA
Newbie
Hi All, I'm really hoping this community can help me! I'm based in the UK. I pay for a premium account on Spotify and have done so for about 2-3 years and I have a profile on there (Username:...
2022-04-08 8:16:59 PM
2022-04-09 9:18:39 AM
Maxim
Spotify Star
265 Views
1 replies
0 likes

265 Views
1 replies
0 likes

I request to have premium and gave all information required an can’t use premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

user-removed
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2022-04-08 8:09:43 PM
2022-04-09 9:14:47 AM
Maxim
Spotify Star
162 Views
1 replies
0 likes

162 Views
1 replies
0 likes

Requesting payment after 3 weeks?

PlanFree/PremiumUK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy payment for premium went out on the 10th March but it has been requesting payment again since a...

Dan7777
Visitor
Plan Free/Premium UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My payment f...
2022-04-04 7:18:25 AM
2022-04-09 8:47:07 AM
Maxim
Spotify Star
182 Views
1 replies
0 likes

182 Views
1 replies
0 likes

Superuser Contribution Premium Mini payment won't reflect.

PlanPremium MiniCountryKenyaDevice(PC, Oppo As)Operating System(Windows 10, Android Oreo.) My Question or IssueI paid for premium mini about 24 hours ago, twice. But my account is still not showing the payment. My friend too did the same, and she has...

AngelDust1
Visitor
Plan Premium Mini Country Kenya Device (PC, Oppo As) Operating System (Windows 10, Android Oreo.) My Question or Issue I paid for premium mini about 24 hours ago, twice. But ...
2022-04-03 7:45:44 AM
2022-04-08 1:51:36 PM
Alex
Spotify Legend
281 Views
1 replies
0 likes

281 Views
1 replies
0 likes

Superuser Contribution UX issue in Pay by mobile-sim

Plan: PremiumCountry: BangladeshDevice: Samsung M32 My IssueWhile I trying to subscribe via the pay by mobile option, I did the following things.Give my phone number without country code, like 181XXXXXXX and +880 were shown on the left of the input f...

Showrin
Newbie
Plan: Premium Country: Bangladesh Device: Samsung M32 My Issue While I trying to subscribe via the pay by mobile option, I did the following things. Give my phone number without co...
2022-04-07 7:47:47 AM
2022-04-08 1:46:38 PM
Alex
Spotify Legend
169 Views
1 replies
0 likes

169 Views
1 replies
0 likes

Student subscription to Spotify Premium

My subscription changed from Premium for Students to Spotify Premium without my acknowledgment and has charged me extra for the past three months.

Lexinckl
Visitor
My subscription changed from Premium for Students to Spotify Premium without my acknowledgment and has charged me extra for the past three months.
2022-04-07 12:11:52 AM
2022-04-08 8:50:27 AM
Maxim
Spotify Star
316 Views
1 replies
0 likes

316 Views
1 replies
0 likes

Solved!!Superuser Contribution Cancelling premium on an unknown account

I'm being charged for premium on an account that I don't know the username or password for. Is it possible to cancel the payment with only my card information? I shouldn't have to pay $10 a month for a service I don't use.

Lucy_Faery
Newbie
I'm being charged for premium on an account that I don't know the username or password for. Is it possible to cancel the payment with only my card information? I shouldn't have to pay $10 a month for...
2017-02-01 8:11:55 AM
2022-04-07 4:19:20 PM
OscarDC
Moderator
13585 Views
8 replies
0 likes

13585 Views
8 replies
0 likes

Subscription change

We currently have a family plan and are looking to cancel some of our subscriptions all together or use a plan that’s more beneficial. I don’t use my spotify much but my husband does (I can handle using the free plan) I am the main account holder and...

LN575
Visitor
We currently have a family plan and are looking to cancel some of our subscriptions all together or use a plan that’s more beneficial. I don’t use my spotify much but my husband does (I can handle us...
2022-04-06 12:34:25 AM
2022-04-07 8:49:37 AM
Maxim
Spotify Star
232 Views
1 replies
0 likes

232 Views
1 replies
0 likes

Problem with my premium account

Hello, I have problem with my premium account. I have paid every month for my premium account but I did not receive the premium acoount. My money went away from my bank account but my spotify account shows that I still have spotify free. I have been ...

michihi
Visitor
Hello, I have problem with my premium account. I have paid every month for my premium account but I did not receive the premium acoount. My money went away from my bank account but my spotify account...
2022-04-06 7:32:53 PM
2022-04-06 7:51:11 PM
Sebasty
Community Legend
225 Views
1 replies
0 likes
App & Features
Music Discussion

225 Views
1 replies
0 likes

Ending family premium to premium "solo"

PlanPremium FamilyCountrySwedenDevice(iPhone 8, )Operating SystemiOS 10 My Question or IssueMy wife passed away in November and has been having a family premium subscription which I have been a part of. Subscription still ongoing since payments is go...

Johan85
Visitor
Plan Premium Family Country Sweden Device (iPhone 8, ) Operating System iOS 10 My Question or Issue My wife passed away in November and has been having a family premium subscription ...
2022-04-05 4:10:38 PM
2022-04-06 7:03:54 PM
Maxim
Spotify Star
316 Views
1 replies
0 likes

316 Views
1 replies
0 likes

I disabled premium spotify. And is it possible to return the money?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

DamirBolat
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2022-04-03 2:50:28 PM
2022-04-06 11:07:56 AM
Taylith
Community Legend
246 Views
2 replies
1 likes

246 Views
2 replies
1 likes

Problem with changing payment date

PlanPremiumCountryUKDeviceSamsung S20Operating SystemAndroid My Question or IssueI wanted to change the payment date on my family account and was advised by your online forums to cancel the premium account then set it back up again on the date I want...

user-removed
Visitor
Plan Premium Country UK Device Samsung S20 Operating System Android My Question or Issue I wanted to change the payment date on my family account and was advised by your online forum...
2022-04-05 2:57:58 PM
2022-04-06 9:01:16 AM
Maxim
Spotify Star
174 Views
1 replies
0 likes

174 Views
1 replies
0 likes

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