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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14968 Views
  • 27 replies
  • 2 likes
  • 14968 Views
  • 27 replies
  • 2 likes

I refound my money , but i dont ricive it in my account.

Today i said to refound my 6beuro pack , and i didn t recive my money in my bank sccount.

  • Visitor
  • Today i said to refound my 6beuro pack , and i didn t recive my money in my bank sccount.
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution No aceptan mi pago. Por que?

Intento de pagar premium y no me deja ni con mi tarjeta de Costa Rica ni Estados Unidos. Vivo en Costa Rica

  • Visitor
  • Intento de pagar premium y no me deja ni con mi tarjeta de Costa Rica ni Estados Unidos. Vivo en Costa Rica
  • Alex
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Porblemas con mi plan familiar

Tengo un problema con mi suscripción PLAN FAMILIAR, han eliminado a mi madre y a mi hemana, porque sus direcciones no coinciden. cosa que es imposible porque vivimos en el mismo lugar.Me gustaría como puedo solucionar esto. Vivimos en madrid

  • Casual Listener
  • Tengo un problema con mi suscripción PLAN FAMILIAR, han eliminado a mi madre y a mi hemana, porque sus direcciones no coinciden. cosa que es imposible porque vivimos en el mismo lugar. Me gustaría c...
  • Alex
  • Spotify Legend
  • 1245 Views
  • 5 replies
  • 0 likes
  • Plan Familiar Premium
    Plan Premium Estándar
  • 1245 Views
  • 5 replies
  • 0 likes

I canceled my premium subscription and still I am loosing ₹119 per month

Spotify is withdrawing ₹119 for the past 2 months from my bank account. I had cancelled the premium membership but still facing the issue. Even though the money has been withdrawn, spotify still gives me ads after songs. Please solve the issue as soo...

  • Visitor
  • Spotify is withdrawing ₹119 for the past 2 months from my bank account. I had cancelled the premium membership but still facing the issue. Even though the money has been withdrawn, spotify still give...
  • Bittencourt
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with Billing Email

PlanFamily/PremiumCountryBrazil My Question or IssueI am trying to deactivate my old email, so I'm transferring all my accounts to the new one. The thing is my Spotify account's email is already the new one, but I keep receiving my Spotify Receipts i...

  • Visitor
  • Plan Family/Premium Country Brazil   My Question or Issue I am trying to deactivate my old email, so I'm transferring all my accounts to the new one. The thing is my Spotify account's emai...
  • MihailY
  • Moderator
  • 428 Views
  • 2 replies
  • 0 likes
  • 428 Views
  • 2 replies
  • 0 likes

Premium user being served ads - how to stop permanently?

I am on a premium plan and Spotify clearly sells me on NOT being served ads as part of my premium plan. I am constantly getting advertisements from Spotify in the form of "announcements" for album releases, Spotify original content, etc. I have not o...

  • Regular
  • I am on a premium plan and Spotify clearly sells me on NOT being served ads as part of my premium plan.   I am constantly getting advertisements from Spotify in the form of "announcements" for...
  • Bittencourt
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • announcements
    misleading advertising
    Premium
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t add people to duo plan

The duo plan requires you to live at the same address. The address searcher is too sensitive and even when entering the exact same address it won’t add my partner to the duo plan. Where is the customer service support?!?!

  • Visitor
  • The duo plan requires you to live at the same address. The address searcher is too sensitive and even when entering the exact same address it won’t add my partner to the duo plan. Where is the custom...
  • OscarDC
  • Moderator
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I not eligible for 3 month free offer?

Hi, im trying to submit my request for 3 months free due to the offer you have on BlueLight however it’s says I’m not eligible..?? Why would this be?

  • Visitor
  • Hi, im trying to submit my request for 3 months free due to the offer you have on BlueLight however it’s says I’m not eligible..?? Why would this be? 
  • Lyubka
  • Moderator
  • 1640 Views
  • 1 replies
  • 2 likes
  • 1640 Views
  • 1 replies
  • 2 likes

Depending on Device I have Premium or not.

I've been a Spotify premium subscriber for four years. I just moved from Turkey to Germany. I switched my subscription to Germany and paid the new premium fee for Germany. I was instructed to log off accounts on all devices, which I did. On my laptop...

  • Visitor
  • I've been a Spotify premium subscriber for four years. I just moved from Turkey to Germany. I switched my subscription to Germany and paid the new premium fee for Germany. I was instructed to log off...
  • Jose_M
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

I’ve been billed 5 times this month!!!

I live in Ecuador and have a premium account. The device I use is an IPhone X. This month I’ve been billed nine times for my premium account. I have no idea if you’re having issues because I see several messages on double billing or something, but 5 ...

  • Newbie
  •  I live in Ecuador and have a premium account. The device I use is an IPhone X.  This month I’ve been billed nine times for my premium account. I have no idea if you’re having issues becau...
  • Luan
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Money deducted from bank account but no premium access given

PlanFree/PremiumCountryGermanyDevice(iMac 2020)Operating System(macOS) My Question or IssueWhile buying one year standard (not a student) access using Paypal I got the amount deducted from my bank account, but page on Spotify payment said the transac...

  • Casual Listener
  • Plan Free/Premium Country Germany Device (iMac 2020) Operating System (macOS)   My Question or Issue While buying one year standard (not a student) access using Paypal I got the amount...
  • Kiril
  • Moderator
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problema al pagar por cambio de país

He cambiado de país y quiero seguir con mi plan familiar, al intentar pagar pongo la opción actualizar mis datos y pongo el cambio de país, pero al hacerlo me manda por defecto a pagar el plan individual y no me deja seguir con mi plan familiar.

  • Visitor
  • He cambiado de país y quiero seguir con mi plan familiar, al intentar pagar pongo la opción actualizar mis datos y pongo el cambio de país, pero al hacerlo me manda por defecto a pagar el plan indivi...
  • Alex
  • Spotify Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

From FREE to PREMIUM

Free - Canada - TCL PRO 20 Hi, I would like to subscribe to Premium (individual) but I CAN'T. On both the app and www.spotify.com. Every time I try, an orange window appear and it says " Sorry, you are not eligible for that plan. Here are some other ...

  • Newbie
  • Free - Canada - TCL PRO 20   Hi, I would like to subscribe to Premium (individual) but I CAN'T. On both the app and www.spotify.com.   Every time I try, an orange window appear and ...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different devices

So for some reason my Aunt and I are having a battle of who can listen to my Spotify. I had my own account. When I would be listening sometimes she would ask her Echo Dot to play something. Because I was used her Echo Dot it now will automatically us...

  • Newbie
  • So for some reason my Aunt and I are having a battle of who can listen to my Spotify. I had my own account. When I would be listening sometimes she would ask her Echo Dot to play something. Because I...
  • OscarDC
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Warum kann ich den letzten Monat nie Höen. Schon 2 mal🥶

Habe 39 Fr. Bezahlt. 2 Monate super, den letzten Monat, also bis 9.11. Hätte ich noch kann nur 2 Lieder dann fertig. Das ist eine apzocke sory, schon das 2 mal

  • Visitor
  • Habe 39 Fr. Bezahlt. 2 Monate super, den letzten Monat, also bis 9.11. Hätte ich noch kann nur 2 Lieder dann fertig. Das ist eine apzocke sory, schon das 2 mal
  • Lyubka
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Warum wollen Klarna UND Paypal von mir Geld abziehen?

Ich habe meine Bazahlmethode gewechselt. Und zwar bin ich von Klarna auf Paypal gegangen. Aber jetzt wollen Paypal UND Klarna das Geld für Spotify haben. Was hat Klarna damit zu tun? Ich bitte darum die Klarna Rechnung zu stornieren sodass nur über P...

  • Visitor
  • Ich habe meine Bazahlmethode gewechselt. Und zwar bin ich von Klarna auf Paypal gegangen. Aber jetzt wollen Paypal UND Klarna das Geld für Spotify haben. Was hat Klarna damit zu tun? Ich bitte darum ...
  • Kiril
  • Moderator
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution I upgraded to spotify premium & I ended up getting charged twice in 1 month

I got charged for individual spotify early in the month and then for spotify premium at the end of the month I feel I am being overcharged Will I get reimbursed in the following month

  • Visitor
  • I got charged for individual spotify early in the month and then for spotify premium at the end of the month I feel I am being overcharged Will I get reimbursed in the following month
  • Yordan
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes