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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131816 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
65885 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
247748 Views
151 replies
13 likes
We accidentally had two subscriptions and I need to cancel them both and then start fresh with a family plan
We accidentally had two subscriptions and I need to cancel them both and then start fresh with a family plan
Spotify Star
242 Views
1 replies
0 likes
I subscribed to Premium for several years and due to a problem with my credit card, I had to change it. Therefore my subscription was canceled and I went back to the free subscription. When I wanted to subscribe again, an error message keeps appearin...
I subscribed to Premium for several years and due to a problem with my credit card, I had to change it. Therefore my subscription was canceled and I went back to the free subscription. When I wanted ...
Newbie
1199 Views
2 replies
0 likes
A pouco assinei o plano família, no entanto, não é possível que eu utilize junto a minha família, moramos em lugares diferentes. O que fazer para desativar esse plano e retornar ao anterior? Que é o plano para estudante.
A pouco assinei o plano família, no entanto, não é possível que eu utilize junto a minha família, moramos em lugares diferentes. O que fazer para desativar esse plano e retornar ao anterior? Que é o ...
Spotify Star
249 Views
1 replies
0 likes
I've been verified, but each time I enter the payment page, it just keeps loading endlessly without asking for card details, I've tried incognito.. didn't work PlanPremium/student CountryNigeria Device(Redmi 9T)Operating System( Android) My Question ...
I've been verified, but each time I enter the payment page, it just keeps loading endlessly without asking for card details, I've tried incognito.. didn't work Plan Premium/student ...
Spotify Star
308 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Debit is opened for a session and is closed by the bank. I would like to renew the premium...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My Debi...
Spotify Star
246 Views
1 replies
0 likes
My account was hacked without my knowledge a few months back. They had changed my monthly plan into the family plan while adding their accounts . I have been paying $18 for months now. Is there a way I can get my money back? I am a college student an...
My account was hacked without my knowledge a few months back. They had changed my monthly plan into the family plan while adding their accounts . I have been paying $18 for months now. Is there a way...
Spotify Star
248 Views
1 replies
0 likes
I prefer to pay annually rather than monthly.
I prefer to pay annually rather than monthly.
Spotify Star
250 Views
1 replies
0 likes
Hello!My account registered in Mexico, and his - in Colombia.But we are living together in Colombia now.How we can use premium Duo?Now we can't, because he can't connect to me.
Hello! My account registered in Mexico, and his - in Colombia. But we are living together in Colombia now. How we can use premium Duo? Now we can't, because he can't connect to me.
Spotify Star
363 Views
3 replies
0 likes
Bonjour,Je voudrais offrir un abonnement Spotify Premium à mes deux enfants de 13 et 15 ans, est ce possible ? Ou dans l'abonnement Duo, je dois forcément être parmi les deux ? Merci
Bonjour, Je voudrais offrir un abonnement Spotify Premium à mes deux enfants de 13 et 15 ans, est ce possible ? Ou dans l'abonnement Duo, je dois forcément être parmi les deux ? Merci
Spotify Legend
327 Views
1 replies
0 likes
I wanted a premium account so i choose the 3 month for free. I payed the one cent which i got refunded. I got an email that stated that from now on i have a premium account but in the app and online it says that i have a free account. The 3 month fre...
I wanted a premium account so i choose the 3 month for free. I payed the one cent which i got refunded. I got an email that stated that from now on i have a premium account but in the app and online ...
Spotify Legend
249 Views
1 replies
0 likes
PlanFree/PremiumCountrygeorgiaDevicepc/huawei elateOperating Systemwindows 10, android 7 My Question or Issuesince spotify launched in georgia i wanted to purchase premium duo but the only option that we have is just premium for one account. how can ...
Plan Free/Premium Country georgia Device pc/huawei elate Operating System windows 10, android 7 My Question or Issue since spotify launched in georgia i wanted to purchase premium du...
Newbie
1859 Views
3 replies
6 likes
Hello, I recently bought a Spotify card but apparently it was redeemed in another account that I don't use and I would like to know if I can recover it. I have the purchase ticket and everything
Hello, I recently bought a Spotify card but apparently it was redeemed in another account that I don't use and I would like to know if I can recover it. I have the purchase ticket and everything
Moderator
432 Views
1 replies
0 likes
@AskSpotifyStarsI have changed the payment method on the website. But the app still prompts the old one. To be more specific, I changed the card that I want to pay for the subscription on the website, but the app still asks me whether I want to pay w...
@AskSpotifyStars I have changed the payment method on the website. But the app still prompts the old one. To be more specific, I changed the card that I want to pay for the subscription on the websi...
Moderator
508 Views
3 replies
0 likes
i would like to be refunded because i didn’t know i was being charged this much
i would like to be refunded because i didn’t know i was being charged this much
Roadie
263 Views
1 replies
0 likes
Fiz o pagamento hoje de família premium, mas quando entro na minha conta, não sou reconhecido como um, e não consigo enviar link para que minha família entre, já tenteie entrar e sair da conta e não funciona!
Fiz o pagamento hoje de família premium, mas quando entro na minha conta, não sou reconhecido como um, e não consigo enviar link para que minha família entre, já tenteie entrar e sair da conta e não...
Spotify Star
270 Views
1 replies
0 likes
Hello I have changed to premium duo but when I listen music and my wife start Spotify I can’t listen . Then in must switch in the app and then mij wife can’t listen music how I can solve this
Hello I have changed to premium duo but when I listen music and my wife start Spotify I can’t listen . Then in must switch in the app and then mij wife can’t listen music how I can solve this
Spotify Star
292 Views
1 replies
0 likes
Al momento de pagar mi suscripción Premium no me dejaba colocar otra tarjeta ni siquiera hacer pago por Pay Pal diciendo que había un error, lo intente varios días y después nada más me aceptó cierto tipo de una tarjeta por lo que quiero cambiar mi m...
Al momento de pagar mi suscripción Premium no me dejaba colocar otra tarjeta ni siquiera hacer pago por Pay Pal diciendo que había un error, lo intente varios días y después nada más me aceptó cierto...
Casual Listener
1601 Views
2 replies
0 likes
Want to pay the 25th as I do with all my invoices. Can I get an invoice so I can print out and put info my papers?
Want to pay the 25th as I do with all my invoices. Can I get an invoice so I can print out and put info my papers?
Spotify Star
323 Views
1 replies
0 likes
Bonjour, j'ai eu accumulé des points avec ma carte carburant et j'ai eu un bon de 10€ à valoir ici pour un abonnement personnel et j'ai mis le code pin et ça ne fonctionne pasPlanFree/PremiumCountryBelgiqueDeviceiPhoneOperating System(iOS 10, Android...
Bonjour, j'ai eu accumulé des points avec ma carte carburant et j'ai eu un bon de 10€ à valoir ici pour un abonnement personnel et j'ai mis le code pin et ça ne fonctionne pas Plan Free/Premium Co...
Spotify Star
585 Views
1 replies
0 likes
Ma fille installe premium sur son téléphone après avoir reçu l'invitation, mais quelques heures après elle repasse en Spotify standard, obligé de lui renvoyer l'invitation !!
Ma fille installe premium sur son téléphone après avoir reçu l'invitation, mais quelques heures après elle repasse en Spotify standard, obligé de lui renvoyer l'invitation !!
Spotify Star
257 Views
1 replies
0 likes
