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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

194625 Views

123 replies

12 likes

  • 194625 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22163 Views

28 replies

4 likes

  • 22163 Views
  • 28 replies
  • 4 likes

Superuser Contribution Paid twice for premium monthly membership,however plan not upgraded

  Plan Free/Premium Country India Device Xiaomi 11t pro Operating System Android My Question or Issue I paid to Spotify twice with payment of Rs 129 + Rs129 few minutes back for my account for premium monthly membership plan.However membership is sti...

Casual Listener

    Plan Free/Premium Country India Device Xiaomi 11t pro Operating System Android   My Question or Issue  I paid to Spotify twice with payment of Rs 129 +...

Joan

Moderator

1066 Views

6 replies

1 likes

  • 1066 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Forgot to cancel my premium subscription, need a refund

I forgot to cancel my premium subscription before it billed me for the next month. It just charged me today for the next month, is there a way to get a refund for this bill and cancel my subscription? I'm poor and a spotify premium subscription is no...

Newbie

I forgot to cancel my premium subscription before it billed me for the next month. It just charged me today for the next month, is there a way to get a refund for this bill and cancel my subscription...

Novy

Moderator

15926 Views

3 replies

0 likes

  • 15926 Views
  • 3 replies
  • 0 likes

Paid but is not working

I completed the 7 days challenge spotify had. I claimed reward but even after i paid, it did not start. I paid 3 times, it is still now working. I checked my account detail. it was using the right account. After i paid, i got "Error" in spotify app. ...

Visitor

I completed the 7 days challenge spotify had. I claimed reward but even after i paid, it did not start. I paid 3 times, it is still now working. I checked my account detail. it was using the right ac...

Jose_M

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium duo in Quebec

PlanFree/PremiumCountryCanada (Québec) My Question or IssueI am trying to upgrade to a Premium Duo subscription, but I can't seem to find a way to do it. I live in Québec, so I believe the issue is that we cannot get an offer with a free month in it,...

Casual Listener

  Plan Free/Premium Country Canada (Québec)     My Question or Issue I am trying to upgrade to a Premium Duo subscription, but I can't seem to find a way to do it. I live in Qu...

somarcou

Visitor

12161 Views

17 replies

1 likes

Duo
Premium
Quebec
  • 12161 Views
  • 17 replies
  • 1 likes

Spotify Subscription

Plan: freeCountry: Canada My Question or IssueHello, I’m trying to subscribe to Spotify premium individual and the website won’t let me. I thought it might be because I’m signing into the same account on my iPad, so I tried signing up to Spotify duo,...

Visitor

  Plan: free Country: Canada   My Question or Issue Hello,    I’m trying to subscribe to Spotify premium individual and the website won’t let me. I thought it might be beca...

Jose_M

Spotify Star

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Money deducted from bank but premium access wasn't given

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jose_M

Spotify Star

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Solved!! Can 2 users on Duo share the same stream?

PlanDuoCountry UK DeviceMac desktop, iPads & IPhones, Sonos systemOperating SystemIOS 11.7 My Question or IssueThe title says it all really; can my partner and I listen to playlists or services that I previously created? Or must they create their own...

Regular

Plan Duo Country UK   Device Mac desktop, iPads & IPhones, Sonos system Operating System IOS 11.7   My Question or Issue The title says it all really; can my partner and I lis...

Maxim

Spotify Star

1380 Views

7 replies

0 likes

  • 1380 Views
  • 7 replies
  • 0 likes

Not eligible for 4 months subscription

Spotify emailed me saying there's a promo of 4 months for the price of one but when I subscribed to premium it says that I'm not eligible and that my subscription is just for a month.

Visitor

Spotify emailed me saying there's a promo of 4 months for the price of one but when I subscribed to premium it says that I'm not eligible and that my subscription is just for a month.

Billy-J

Spotify Star

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Gift Card in ARGENTINA

Hi, I cannot find any way to get a gift card to give as a present in Argentina.is there any official retailer here?can I become one (generating and selling PIN codes) Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, A...

Visitor

Hi,  I cannot find any way to get a gift card to give as a present in Argentina. is there any official retailer here? can I become one (generating and selling PIN codes)   Device (iPh...

Billy-J

Spotify Star

3983 Views

1 replies

0 likes

  • 3983 Views
  • 1 replies
  • 0 likes

I am having issues using Spotify gift cards

It gives me an error message when putting in my gift card code and will not apply it to my account

Visitor

It gives me an error message when putting in my gift card code and will not apply it to my account

Billy-J

Spotify Star

644 Views

3 replies

0 likes

  • 644 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why i c'ant have spotify prenium. (I never had prenium before)

This month I saw that spotify had a 3 month free spotify prenium offer, so I wanted to get spotify prenium. But every time I click on 'get 3 months of spotify prenium free', it says 'Sorry, you are not eligible for that plan, Here are some other ways...

Visitor

This month I saw that spotify had a 3 month free spotify prenium offer, so I wanted to get spotify prenium. But every time I click on 'get 3 months of spotify prenium free', it says 'Sorry, you are n...

Eni

Moderator

978 Views

7 replies

0 likes

  • 978 Views
  • 7 replies
  • 0 likes

Payment done rupees 25 but not got activated for one week plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jose_M

Spotify Star

401 Views

1 replies

1 likes

  • 401 Views
  • 1 replies
  • 1 likes

Random charge

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had a £3.99 charge from spotify come off my bank account which is an account I don't u...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Jose_M

Spotify Star

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice by Spotify and Google Play

I subscribed to DUO and as the free trial ended I was charged twice. By Spotify and by Google Play. Same date, same amount. They are not in pending

Casual Listener

I subscribed to DUO and as the free trial ended I was charged twice. By Spotify and by Google Play. Same date, same amount. They are not in pending  

Jose_M

Spotify Star

1308 Views

6 replies

1 likes

  • 1308 Views
  • 6 replies
  • 1 likes

Can you cancel a three month premium subscription after one month and later continue?

My Question or IssueSo can you use the three months premium for the Samsung account for one month and then cancel the subscription and then later continue it and use the two months that are left?Because I don´t need offline music for another 3 months...

Casual Listener

My Question or Issue So can you use the three months premium for the Samsung account for one month and then cancel the subscription and then later continue it and use the two months that are left? ...

kaworu_bloodpaw

Roadie

448 Views

3 replies

0 likes

  • 448 Views
  • 3 replies
  • 0 likes

CREDIT CARD HAS MONEY ON IT, BUT SPOTIFY KEEPS DECLINING

I'VE TRIED MULTIPLE TIMES TO CHANGE MY CREDIT CARD. THE NEW CARD WON'T GO THROUGH. IT'S ACCEPTED ON MULTIPLE OTHER SITES WHERE I HAVE RECURRING SOFTWARE SUBSCRIPTIONS INCLUDING CANVA AND OTHERS, BUT SPOTIFY DOESN'T ACCEPT THIS CARD. YES, I DID CHECK ...

Casual Listener

I'VE TRIED MULTIPLE TIMES TO CHANGE MY CREDIT CARD.  THE NEW CARD WON'T GO THROUGH.     IT'S ACCEPTED ON MULTIPLE OTHER SITES WHERE I HAVE RECURRING SOFTWARE SUBSCRIPTIONS INCL...

kaworu_bloodpaw

Roadie

1894 Views

2 replies

0 likes

  • 1894 Views
  • 2 replies
  • 0 likes

changed country and now I cant pay the premium

I already switch country in my profile and waited for my last subscription to end to add my new card of the country im in when i try to pay for premium im m still getting the offer of the last country i was in and when i try to pay with the card of t...

Visitor

I already switch country in my profile and waited for my last subscription to end to add my new card of the country im in when i try to pay for premium im m still getting the offer of the last countr...

kaworu_bloodpaw

Roadie

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not reflected on account even the payment is done

I have done the payment for the premium for Spotify, but it is not being reflected on my Spotify account and the money is already being deducted. This happened last year as well but I overlooked assuming a glitch, but same thing happing again is not ...

Visitor

I have done the payment for the premium for Spotify, but it is not being reflected on my Spotify account and the money is already being deducted. This happened last year as well but I overlooked assu...

Joan

Moderator

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to I change payment method?

My Spotify is UK. I had a UK card. Now I dont have that card. Online it says to update the new payment method with new card (NZ), yet you can not update it without updating the country, but I cant update the country without updating the payment metho...

Visitor

My Spotify is UK. I had a UK card. Now I dont have that card. Online it says to update the new payment method with new card (NZ), yet you can not update it without updating the country, but I cant up...

MihailY

Moderator

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes