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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45662 Views
  • 16 replies
  • 4 likes
  • 45662 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28663 Views
  • 19 replies
  • 2 likes
  • 28663 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20181 Views
  • 6 replies
  • 1 likes
  • 20181 Views
  • 6 replies
  • 1 likes

Solved!! Offline Spotify Radio

Simply put, it would be a version of the radio function utilizing your saved songs. There are tons of people that use Spotify and have 5000+ songs downloaded but don't have the extra data to use radio when on the go (Us Canadian's and our silly cell ...

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  • Regular
  • Simply put, it would be a version of the radio function utilizing your saved songs.  There are tons of people that use Spotify and have 5000+ songs downloaded but don't have the extra data to us...
  • ObeyYourElders
  • Regular
  • 1256 Views
  • 2 replies
  • 0 likes
  • 1256 Views
  • 2 replies
  • 0 likes

Student Discount

PlanPremiumCountryPoland My Question or IssueHello everyone. I've had Spotify premium for students for a year now. I've extended it for the next year, it has been accepted and now Spotify charged me a normal fee for Spotify without student's discount...

  • Casual Listener
  •   Plan Premium Country Poland   My Question or Issue Hello everyone. I've had Spotify premium for students for a year now. I've extended it for the next year, it has been accepted an...
  • Billy-J
  • Spotify Star
  • 701 Views
  • 3 replies
  • 0 likes
  • 701 Views
  • 3 replies
  • 0 likes

Payment failed - how long can I keep premium?

My credit card had to be cancelled due to a problem with the issuer, and I'll only reciece a new one by May 6th. I had my spotify payments scheduled to the 24th of every month, and this month's payment has failed (because the credit card is canceled,...

  • Newbie
  • My credit card had to be cancelled due to a problem with the issuer, and I'll only reciece a new one by May 6th. I had my spotify payments scheduled to the 24th of every month, and this month's payme...
  • Billy-J
  • Spotify Star
  • 4895 Views
  • 1 replies
  • 0 likes
  • 4895 Views
  • 1 replies
  • 0 likes

Lost a costumer

PlanPremiumCountryMexico/USA DeviceiPhone 7Operating SystemiOS 10 My Question or IssueRecently I got locked out of my premium subscription because I spent too much time outside the country, I live between Tijuana, Mexico and San Diego, CA which is on...

  • Newbie
  • Plan Premium Country Mexico/USA   Device iPhone 7 Operating System iOS 10   My Question or Issue Recently I got locked out of my premium subscription because I spent too much tim...
  • Billy-J
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Solved!! Change Spotify Family subscription from external company to Spotify

I have a family subscription with an external company that i have now ended, will end within a month.What to do to continue my subscription directly via Spotify? Just wait for the old to run out and get a new one? What will happen with my songlists a...

  • Casual Listener
  • I have a family subscription with an external company that i have now ended, will end within a month. What to do to continue my subscription directly via Spotify? Just wait for the old to run out an...
  • Billy-J
  • Spotify Star
  • 600 Views
  • 5 replies
  • 0 likes
  • 600 Views
  • 5 replies
  • 0 likes

Solved!! Est-il possible que je sois inscrit à deux abonnements

Bonjour, Cela fait plusieurs mois que j'étais abonné à l'offre Spotify étudiant, je viens aujourd'**bleep** d'être invité pour une offre Spotify Family. Ayant accepté (j'ai rempli le petit formulaire nom, prénom, adresse), je voudrais savoir si mon a...

  • Casual Listener
  • Bonjour,    Cela fait plusieurs mois que j'étais abonné à l'offre Spotify étudiant, je viens aujourd'**bleep** d'être invité pour une offre Spotify Family. Ayant accepté (j'ai rempli le p...
  • Luan
  • Spotify Star
  • 993 Views
  • 3 replies
  • 0 likes
  • 993 Views
  • 3 replies
  • 0 likes

Google home mini promotion - Canada

PlanFree/PremiumCountryCanadaDevice(Huawei)Operating System(Android, Windows 10,) My Question or IssueHello i have been premium for a few years now and i never received any special promotion like this google mini for premium members. Where can i go o...

  • Newbie
  • Plan Free/Premium Country Canada Device (Huawei) Operating System (Android, Windows 10,)   My Question or Issue Hello i have been premium for a few years now and i never received any s...
  • Billy-J
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • Google Home Mini Redemption problem
    offers
    Premium
    Subscription
  • 330 Views
  • 1 replies
  • 0 likes

Google Home Mini returned to sender

PlanPremiumCountryCanadaDeviceGoogle home mini Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I upgraded to premium during the Google home mini promo, the house number got wiped out somehow, therefore the delivery was ne...

  • Casual Listener
  • Plan Premium Country Canada Device Google home mini  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I upgraded to premium during the ...
  • Billy-J
  • Spotify Star
  • 457 Views
  • 3 replies
  • 0 likes
  • 457 Views
  • 3 replies
  • 0 likes

Google home mini promotion - Canada

Updated my account to premium with ongoing google home mini promotion on Apr14. Haven’t received any email to redeem the device. Please advise when can I expect redemption email from you guys. Thanks

  • Casual Listener
  • Updated my account to premium with ongoing google home mini promotion on Apr14. Haven’t received any email to redeem the device. Please advise when can I expect redemption email from you guys. Thanks
  • Geet28
  • Casual Listener
  • 339 Views
  • 4 replies
  • 1 likes
  • 339 Views
  • 4 replies
  • 1 likes

Don't want a family subscription so don't keep asking me!!!!!!

PlanPremiumIre DeviceSamsung tabOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI dont want a family account now when i open spotify on my tablet it asks if i want to upgrade no i do not want to upgrade!!! Ive been asked t...

  • Newbie
  • Plan Premium Ire   Device Samsung tab Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I dont want a family account now when i open spotify on ...
  • Ethan_Moore004
  • Composer
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Google home mini

PlanFree/PremiumCountrycanada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi. I used google home mini promo code. But I pressed cancel shipment by mistake. I ask...

  • Regular
  • Plan Free/Premium Country canada   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Jᴀᴄᴋ
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Premium duo security flaw

PlanPremium duoCountryChile Today i had a serious security problem. I'm from Chile and i have the premium duo new plan, and a random dude kicked out my sister from the plan and put himself in her place like nothing. I banned him quickly and restored ...

  • Not applicable
  • Plan Premium duo Country Chile   Today i had a serious security problem. I'm from Chile and i have the premium duo new plan, and a random dude kicked out my sister from the plan and put him...
  • OneByBoo
  • Community Legend
  • 521 Views
  • 1 replies
  • 0 likes
  • Duo
    Premium
  • 521 Views
  • 1 replies
  • 0 likes

What if I already have Hulu?

PlanFree/PremiumCountry USA My Question or Issue:I believe others have this same issue. I have(had) a premium account. I would love to take advantage of the Hulu offer but my current Hulu account (had many years) is associated with another email addr...

  • Newbie
  • Plan Free/Premium Country USA   My Question or Issue: I believe others have this same issue. I have(had) a premium account. I would love to take advantage of the Hulu offer but my current H...
  • Jᴀᴄᴋ
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Free google home mini

I had access to the offer about the free google home mini but as I was about to finish the transaction realized it was charging me total even if i am a premium user. Therefore i decided to wait a day or 2 and now there is no access at all for the off...

  • Newbie
  • I had access to the offer about the free google home mini but as I was about to finish the transaction realized it was charging me total even if i am a premium user. Therefore  i decided to wait...
  • Jᴀᴄᴋ
  • Roadie
  • 1087 Views
  • 1 replies
  • 0 likes
  • Google Home Mini
  • 1087 Views
  • 1 replies
  • 0 likes

My little cousin

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there, i have a little cousin far away from me(she is 13 yr old) so she's living in german...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi ther...
  • Bittencourt
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Google home mini promo

PlanPremiumCountryCanada Device(iPhone XROperating System(iOS 10 My Question or IssueHi I used google home mini promo code. But I pressed cancel shipment by mistake. I already contacted google customer service. They said I can get a new promo code fr...

  • Regular
  • Plan Premium Country Canada   Device (iPhone XR Operating System (iOS 10   My Question or Issue Hi I used google home mini promo code. But I pressed cancel shipment by mistake. ...
  • Billy-J
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Google Home Mini redemption promo code australia

I did not get the promo code needed to get the free google home mini for Australia in my email. I'm wondering what solutions are there to rectify this situation? Thanks!!

  • Newbie
  • I did not get the promo code needed to get the free google home mini for Australia in my email. I'm wondering what solutions are there to rectify this situation? Thanks!!  
  • RajasD
  • Newbie
  • 1778 Views
  • 4 replies
  • 0 likes
  • 1778 Views
  • 4 replies
  • 0 likes

Can't pay for Spotify Premium with PayPal Balance

I've been able to pay for Premium for 1-2 years faithfully, only once having been downgraded for delaying my payment. Unfortunately I downgraded again this month for delaying my payment again, and so I recently got my money to pay for premium by Payp...

  • Casual Listener
  • I've been able to pay for Premium for 1-2 years faithfully, only once having been downgraded for delaying my payment. Unfortunately I downgraded again this month for delaying my payment again, and so...
  • Unknownlistener
  • Casual Listener
  • 2690 Views
  • 4 replies
  • 2 likes
  • 2690 Views
  • 4 replies
  • 2 likes

Family subscription and immediate verification of family member not works

Hello,I Invite my girlfriend several times and several times cancel my invitation and again resend. Every time she received invitation email, but every time Spotify told "We couldn't verify your account". How this can happend? We live in same flat, a...

  • Newbie
  • Hello, I Invite my girlfriend several times and several times cancel my invitation and again resend. Every time she received invitation email, but every time Spotify told "We couldn't verify your ac...
  • Bittencourt
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Premium Visible on app but not on web log in

My family premium account is visible on my android mobile app but when trying to send the invite link the subscription is not showing online. What is causing this? I have logged out of all devices and tried logging in on one and it still won't show. ...

  • Newbie
  • My family premium account is visible on my android mobile app but when trying to send the invite link the subscription is not showing online. What is causing this? I have logged out of all devices an...
  • kejt_
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes