Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 114376 Views
- 72 replies
- 9 likes
- 114376 Views
- 72 replies
- 9 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 13820 Views
- 27 replies
- 2 likes
- 13820 Views
- 27 replies
- 2 likes
Trouble with updating payment info
I ordered a new debit card because I lost my previous one and I’m trying to update my payment information but Spotify isn’t allowing me it keeps telling me try again or try another payment method when nothing is wrong with the card I’ve checked with ...
- I ordered a new debit card because I lost my previous one and I’m trying to update my payment information but Spotify isn’t allowing me it keeps telling me try again or try another payment method whe...
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- Spotify Star
- 488 Views
- 1 replies
- 0 likes
- 488 Views
- 1 replies
- 0 likes
بخصوص الاشتراك المجاني
حاليا انا علي العرض ال٣ شهور مجاني علي سبوتي فاي وانا نظام خطي اورنج بريميير موفر اشتراك بريميير علي سبوتي فاي ازاي اقدر الغي الاشتراك ده وادخل علي اشتراك اورانج
- حاليا انا علي العرض ال٣ شهور مجاني علي سبوتي فاي وانا نظام خطي اورنج بريميير موفر اشتراك بريميير علي سبوتي فاي ازاي اقدر الغي الاشتراك ده وادخل علي اشتراك اورانج
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- Spotify Star
- 188 Views
- 1 replies
- 0 likes
- 188 Views
- 1 replies
- 0 likes
Accounts
I have being paying for Spotify twice. it comes on my o2 bill and subscription with Spotify itself. I actually only subscribed my on Spotify on the App Store. Can you please help
- I have being paying for Spotify twice. it comes on my o2 bill and subscription with Spotify itself. I actually only subscribed my on Spotify on the App Store. Can you please help
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- Spotify Star
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
No more 3 month for free
Plan: FreeCountry: Czech RepublicI've been listening ads about 3 free months for free and when I finally decided to try Premium, it looks like it isn't offered anymore. Will be it be returned some day? I have my account for a year, but I haven't had ...
- Plan: Free Country: Czech Republic I've been listening ads about 3 free months for free and when I finally decided to try Premium, it looks like it isn't offered anymore. Will be it b...
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- Regular
- 699 Views
- 3 replies
- 0 likes
- 699 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Charged $18.99 even though I have a FREE account
PlanFree CountryAustralia DeviceiPhone 10 Operating SystemiOS 10 My Question or IssueI have been charged $18.99 on my credit card for presumably a family account.a) I do not have a family and am in no need of a family account,b) My plan says FREE sub...
- Plan Free Country Australia Device iPhone 10 Operating System iOS 10 My Question or Issue I have been charged $18.99 on my credit card for presumably a family...
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- Moderator
- 1201 Views
- 1 replies
- 0 likes
- 1201 Views
- 1 replies
- 0 likes
I can’t change my country settings
I’m trying to get my brother my premium account. I had an address from another country. I already changed my payment method, and change my address but in my profile I can’t change the country. And he can’t access premium PlanPremiumCountryUS
- I’m trying to get my brother my premium account. I had an address from another country. I already changed my payment method, and change my address but in my profile I can’t change the country. And he...
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- Spotify Star
- 214 Views
- 1 replies
- 0 likes
- 214 Views
- 1 replies
- 0 likes
Solved!! My billing doesn't match the advertised price
Plan: Family PremiumCountry: Finland Hello, hello!I'm being billed 18,99€ per month, ever since prices went up from 16,99€ about a year ago. Therefore I assume that the pricing of my subscription is dynamic. Yet, the current Family Premium subscripti...
- Plan: Family Premium Country: Finland Hello, hello! I'm being billed 18,99€ per month, ever since prices went up from 16,99€ about a year ago. Therefore I assume that the pricing of my sub...
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- Casual Listener
- 276 Views
- 1 replies
- 0 likes
- 276 Views
- 1 replies
- 0 likes
Superuser Contribution Can't get premium
None of the below information is required. However, the more you provide the easier it will be for us to try and helpPlanFree CountryCanada DeviceSamsung A20 Operating SystemAndroid Hello, I've been trying to get Spotify premium but it keeps saying I...
- None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Free Country Canada Device Samsung A20 Operat...
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- Spotify Legend
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Buying Premium for someone else online, while being on Premium
Hello there anyone in the know! I would like to buy Premium for a cousin, would like to do it online and not in a store buying a gift card. I have a Premium Account myself, cannot do it from there as it seems.Thanks!PlanPremiumCountryHungary
- Hello there anyone in the know! I would like to buy Premium for a cousin, would like to do it online and not in a store buying a gift card. I have a Premium Account myself, cannot do it from there as...
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- Spotify Star
- 571 Views
- 1 replies
- 0 likes
- 571 Views
- 1 replies
- 0 likes
Solved!! Can’t use free account
PlanFreeCountrySouth KoreaDeviceiPhone 11Operating SystemiOS 15.6 My Question or IssueWhy can’t i use spotify without spotify premium?As long as i can remember you could use spotify with a free account but you had some restrictions, but now if i don’...
- Plan Free Country South Korea Device iPhone 11 Operating System iOS 15.6 My Question or Issue Why can’t i use spotify without spotify premium? As long as i can remember you could us...
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- Spotify Star
- 557 Views
- 1 replies
- 0 likes
- 557 Views
- 1 replies
- 0 likes
Superuser Contribution Falha no pagamento com um cartão que funciona
Meu cartão de débito sempre funcionou para pagar minha assinatura, tanto que tenho vários recibos de pagamento do spotify com o cartão. Cancelei o premium por apenas 3 meses e quando voltei a usar o meu cartão não funciona. Ele está com saldo e funci...
- Meu cartão de débito sempre funcionou para pagar minha assinatura, tanto que tenho vários recibos de pagamento do spotify com o cartão. Cancelei o premium por apenas 3 meses e quando voltei a usar o ...
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- Spotify Legend
- 313 Views
- 1 replies
- 0 likes
- 313 Views
- 1 replies
- 0 likes
Changing country to Malaysia with mobile payment option
When trying to change my payment method to one in Malaysia, mobile option (only CC) does not appear. What can I do to change my original account to Malaysia as I've recently moved here but without a card at the moment.
- When trying to change my payment method to one in Malaysia, mobile option (only CC) does not appear. What can I do to change my original account to Malaysia as I've recently moved here but without a ...
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- Spotify Star
- 287 Views
- 3 replies
- 0 likes
- 287 Views
- 3 replies
- 0 likes
Superuser Contribution Smart subscription "Oops, something went wrong. Please try again or contact our support team"
I tried to subscribe with load from Smart but always send "Oops! Something went wrong. Please try again or contact our support team." error they let me pay a subscription. I've tried the solution where you reply GETPIN and STOPPIN 1 to 8823 it worked...
- I tried to subscribe with load from Smart but always send "Oops! Something went wrong. Please try again or contact our support team." error they let me pay a subscription. I've tried the solutio...
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- Spotify Legend
- 3517 Views
- 1 replies
- 0 likes
- 3517 Views
- 1 replies
- 0 likes
Superuser Contribution spotify error
i had canceled my account 10 days ago and it’s still charged me for the month i don’t know why plz give me refund
- i had canceled my account 10 days ago and it’s still charged me for the month i don’t know why plz give me refund
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- Moderator
- 334 Views
- 1 replies
- 0 likes
- 334 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Premium Duo cannot take GoPay Payement
PlanPremium DuoCountryIndonesiaDeviceXiaomi Redmi 9TOperating SystemAndroid My Question or IssueMy Premium Duo cannot take payment from GoPay but when i renew my GoPay data, it keeps coming back to "Change Payment Detail" page to chose between Pulsa ...
- Plan Premium Duo Country Indonesia Device Xiaomi Redmi 9T Operating System Android My Question or Issue My Premium Duo cannot take payment from GoPay but when i renew my GoPay data, ...
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- Spotify Legend
- 346 Views
- 3 replies
- 0 likes
- 346 Views
- 3 replies
- 0 likes
Trouble cancelling Premium
PlanPremium CountryUSA DeviceSamsung Galaxy S7 Operating SystemAndroid 8.0.0 My Question or IssueI think I subscribed to Premium through Facebook, but last year deleted my Facebook account. Now when I try to cancel my subscription I don't have the op...
- Plan Premium Country USA Device Samsung Galaxy S7 Operating System Android 8.0.0 My Question or Issue I think I subscribed to Premium through Facebook, but la...
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- Casual Listener
- 293 Views
- 5 replies
- 0 likes
- 293 Views
- 5 replies
- 0 likes
Superuser Contribution Cancel the subscribe
Hello! My money was withdrawn from my account, for what kind of subscription! I want to request a refund for my subscription because my son accidentally activated it.What should I do?
- Hello! My money was withdrawn from my account, for what kind of subscription! I want to request a refund for my subscription because my son accidentally activated it. What should I do? ...
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- Moderator
- 207 Views
- 1 replies
- 0 likes
- 207 Views
- 1 replies
- 0 likes
Download music during the free trial
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I would like to know if it is possible to download music from Spotify during the free tria...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I ...
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- Visitor
- 6768 Views
- 5 replies
- 2 likes
- 6768 Views
- 5 replies
- 2 likes
Superuser Contribution Inviting person to Premium Duo
Plan Premium DuoFree/PremiumCountry US Device iphone(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue. I (manager) send invite to partner for new Premium Duo. She clicks on...
- Plan Premium Duo Free/Premium Country US Device iphone (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) &nb...
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- Moderator
- 329 Views
- 1 replies
- 0 likes
- 329 Views
- 1 replies
- 0 likes
Superuser Contribution Pagamento indesejável
O Spotify não me fez uma cobrança para debitar a fatura no meu cartão automaticamente se debitou e eu não quero mais usar o Spotify, cancelei hoje e debitou hoje ????
- O Spotify não me fez uma cobrança para debitar a fatura no meu cartão automaticamente se debitou e eu não quero mais usar o Spotify, cancelei hoje e debitou hoje ????
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- Spotify Legend
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes