Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Simply put, it would be a version of the radio function utilizing your saved songs. There are tons of people that use Spotify and have 5000+ songs downloaded but don't have the extra data to use radio when on the go (Us Canadian's and our silly cell ...
PlanPremiumCountryPoland My Question or IssueHello everyone. I've had Spotify premium for students for a year now. I've extended it for the next year, it has been accepted and now Spotify charged me a normal fee for Spotify without student's discount...
My credit card had to be cancelled due to a problem with the issuer, and I'll only reciece a new one by May 6th. I had my spotify payments scheduled to the 24th of every month, and this month's payment has failed (because the credit card is canceled,...
PlanPremiumCountryMexico/USA DeviceiPhone 7Operating SystemiOS 10 My Question or IssueRecently I got locked out of my premium subscription because I spent too much time outside the country, I live between Tijuana, Mexico and San Diego, CA which is on...
I have a family subscription with an external company that i have now ended, will end within a month.What to do to continue my subscription directly via Spotify? Just wait for the old to run out and get a new one? What will happen with my songlists a...
Bonjour, Cela fait plusieurs mois que j'étais abonné à l'offre Spotify étudiant, je viens aujourd'**bleep** d'être invité pour une offre Spotify Family. Ayant accepté (j'ai rempli le petit formulaire nom, prénom, adresse), je voudrais savoir si mon a...
PlanFree/PremiumCountryCanadaDevice(Huawei)Operating System(Android, Windows 10,) My Question or IssueHello i have been premium for a few years now and i never received any special promotion like this google mini for premium members. Where can i go o...
PlanPremiumCountryCanadaDeviceGoogle home mini Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I upgraded to premium during the Google home mini promo, the house number got wiped out somehow, therefore the delivery was ne...
Updated my account to premium with ongoing google home mini promotion on Apr14. Haven’t received any email to redeem the device. Please advise when can I expect redemption email from you guys. Thanks
PlanPremiumIre DeviceSamsung tabOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI dont want a family account now when i open spotify on my tablet it asks if i want to upgrade no i do not want to upgrade!!! Ive been asked t...
PlanFree/PremiumCountrycanada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi. I used google home mini promo code. But I pressed cancel shipment by mistake. I ask...
PlanPremium duoCountryChile Today i had a serious security problem. I'm from Chile and i have the premium duo new plan, and a random dude kicked out my sister from the plan and put himself in her place like nothing. I banned him quickly and restored ...
PlanFree/PremiumCountry USA My Question or Issue:I believe others have this same issue. I have(had) a premium account. I would love to take advantage of the Hulu offer but my current Hulu account (had many years) is associated with another email addr...
I had access to the offer about the free google home mini but as I was about to finish the transaction realized it was charging me total even if i am a premium user. Therefore i decided to wait a day or 2 and now there is no access at all for the off...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there, i have a little cousin far away from me(she is 13 yr old) so she's living in german...
PlanPremiumCountryCanada Device(iPhone XROperating System(iOS 10 My Question or IssueHi I used google home mini promo code. But I pressed cancel shipment by mistake. I already contacted google customer service. They said I can get a new promo code fr...
I did not get the promo code needed to get the free google home mini for Australia in my email. I'm wondering what solutions are there to rectify this situation? Thanks!!
I've been able to pay for Premium for 1-2 years faithfully, only once having been downgraded for delaying my payment. Unfortunately I downgraded again this month for delaying my payment again, and so I recently got my money to pay for premium by Payp...
Hello,I Invite my girlfriend several times and several times cancel my invitation and again resend. Every time she received invitation email, but every time Spotify told "We couldn't verify your account". How this can happend? We live in same flat, a...
My family premium account is visible on my android mobile app but when trying to send the invite link the subscription is not showing online. What is causing this? I have logged out of all devices and tried logging in on one and it still won't show. ...