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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5185 Views
  • 23 replies
  • 2 likes
  • 5185 Views
  • 23 replies
  • 2 likes

Superuser Contribution Cannot subscribe to Premium Student

I'm currently using a Premium Student 1-month prepaid plan, but I want to subscribe to monthly premium for hassle free auto renewal. But I do not see the option to do so. Plan : StudentFree/Premium : PremiumCountry : India

  • Casual Listener
  • I'm currently using a Premium Student 1-month prepaid plan, but I want to subscribe to monthly premium for hassle free auto renewal. But I do not see the option to do so.   Plan : Student F...
  • Ivan
  • Spotify Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

i cant start trial because of the payment

PlanFreeCountryGeorgiaDeviceHuawei elate, windows 10 pcOperating Systemandroid, windows 10 My Question or Issueso spotify isnt available in my country (georgia) so i had to make account through vpn that was set on united states. i want to start a fre...

  • Casual Listener
  • Plan Free Country Georgia Device Huawei elate, windows 10 pc Operating System android, windows 10   My Question or Issue so spotify isnt available in my country (georgia) so i had to m...
  • Billy-J
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charged

PlanPremium/Student CountryGermany Device(iPhone 7 Operating System(iOS 13.6 Hey I upgraded my Spotify Premium To Spotify Premium Student back in August But just Recently saw that I was charged for both Premium and Premium Student since August even t...

  • Visitor
  •   Plan Premium/Student  Country Germany  Device (iPhone 7  Operating System (iOS 13.6   Hey I upgraded my Spotify Premium To Spotify Premium Student back in Augus...
  • Alex
  • Spotify Legend
  • 546 Views
  • 1 replies
  • 0 likes
  • 546 Views
  • 1 replies
  • 0 likes

Superuser Contribution FB ACCOUNT LINKED TO SPOTIFY WAS DISABLED

CountryPhilippinesDevice Operating SystemAndroid Oreo My Question or IssueMy facebook account which I used to register my premium spotify account was permanently disabled by FB community for some reason that I'm not aware of. I can no longer access m...

  • Visitor
  •   Country Philippines Device   Operating System Android Oreo   My Question or Issue My facebook account which I used to register my premium spotify account was permanentl...
  • CarlosE
  • Moderator
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account lost....

Hi, I have a premium account for 6 month. Everything is paid...This morning I listened to spotify and everything was OK. This afternoon, it asked me to connect, I used facebook. it told me that no account is linked...Then login directly with login - ...

  • Visitor
  •   Hi,   I have a premium account for 6 month.   Everything is paid... This morning I listened to spotify and everything was OK. This afternoon, it asked me to connect, I used fac...
  • Ver
  • Spotify Legend
  • 502 Views
  • 11 replies
  • 0 likes
  • 502 Views
  • 11 replies
  • 0 likes

Superuser Contribution Payment failed, but nothing wrong with bank account

PlanPremium / Family CountryNetherlandsMy Question or IssueThe Spotify app just mentioned that they were unable to extract the monthly payment for my premium/family account. Of course I visited my Spotify account as fast as possible to check what is ...

  • Casual Listener
  • Plan Premium / Family  Country Netherlands My Question or Issue The Spotify app just mentioned that they were unable to extract the monthly payment for my premium/family account. Of course ...
  • Alex
  • Spotify Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Hi

I'm been charged on my account but I have free Spotify can someone help.and how do I get refunded? I have no other accounts either

  • Visitor
  • I'm been charged on my account but I have free Spotify can someone help.and how do I get refunded? I have no other accounts either  
  • Billy-J
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Join Premium Duo Playlist

PremiumUnited States iPhone 11, MacBook Air (13-inch, Early 2014)iOS 11, macOS Big Sur Whenever I go to join the playlist for the duo mix it just says "We’re having technical issues. Please try again later." (Shown below)

  • Casual Listener
  •   Premium United States     iPhone 11, MacBook Air (13-inch, Early 2014) iOS 11, macOS Big Sur   Whenever I go to join the playlist for the duo mix it just says "We’re hav...
  • Jeremy
  • Spotify Legend
  • 2020 Views
  • 5 replies
  • 0 likes
  • 2020 Views
  • 5 replies
  • 0 likes

Extend Subscription After Using Gift Card

Hello, I used gift cards to redeem my subscription so I don't need to pay until April 2021. But I just got an offer from my credit card company that I will get 1 month subscription reimbursed if I make a purchase with its card by February 2021. Howev...

  • Regular
  • Hello,   I used gift cards to redeem my subscription so I don't need to pay until April 2021. But I just got an offer from my credit card company that I will get 1 month subscription reimburse...
  • Billy-J
  • Spotify Star
  • 1020 Views
  • 5 replies
  • 0 likes
  • 1020 Views
  • 5 replies
  • 0 likes

Duo Mix Won't Generate Playlist

The main account holder authorized duo mix however on my end it only says "technical issues" when I try to join dual mix everything else on the accounts works fine. It just won't make the playlist. Tried on both my laptop and my phone.

  • Visitor
  • The main account holder authorized duo mix however on my end it only says "technical issues" when I try to join dual mix everything else on the accounts works fine. It just won't make the playlist. T...
  • OneByBoo
  • Roadie
  • 334 Views
  • 1 replies
  • 1 likes
  • 334 Views
  • 1 replies
  • 1 likes

[Mobile][Other] Cant find Premium account

I am being charged monthly from Spotify, and I haven’t used the app in over a year, and it’s not even on my phone. I have four emails, and I checked the first two, which are free accounts, and the second we’re created in the last year, so Spotify doe...

  • Visitor
  • I am being charged monthly from Spotify, and I haven’t used the app in over a year, and it’s not even on my phone. I have four emails, and I checked the first two, which are free accounts, and the se...
  • Maxim
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 483 Views
  • 1 replies
  • 0 likes

Premium duo second account issues - help please

I have a Spotify Premiem Duo account, my account works fine but my husbands is having issues. He plays his playlist and it is automatically replaced with an unknown playlist If it plays his playlist it will play only a preview It keeps attempting to ...

  • Visitor
  •   I have a Spotify Premiem Duo account, my account works fine but my husbands is having issues.   He plays his playlist and it is automatically replaced with an unknown playlist If i...
  • Billy-J
  • Spotify Star
  • 569 Views
  • 1 replies
  • 0 likes
  • 569 Views
  • 1 replies
  • 0 likes

How do I purchase a Spotify gift card for my friend in Canada?

I live in the US and I have a friend in Canada whom I would like to give a Spotify gift card so he can get Premium. I found a link to purchase Spotify ecards, but it says Page Not Found. Is it still possible to give a Spotify ecards to Canadian resid...

  • Visitor
  • I live in the US and I have a friend in Canada whom I would like to give a Spotify gift card so he can get Premium. I found a link to purchase Spotify ecards, but it says Page Not Found. Is it still ...
  • Billy-J
  • Spotify Star
  • 10263 Views
  • 3 replies
  • 0 likes
  • canada
    ecard
    Gift Card
    Premium
    Spotify
  • 10263 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't use 3-month trial for auto-renewal plan

I got an email saying: "For a limited time, you can get 3 free months of Premium when you switch to an Individual plan that auto-renews each month." My premium plan expired about a week ago and I've been waiting for some sort of deal before I resub s...

  • Casual Listener
  • I got an email saying: "For a limited time, you can get 3 free months of Premium when you switch to an Individual plan that auto-renews each month."   My premium plan expired about a week ago ...
  • CarlosE
  • Moderator
  • 689 Views
  • 5 replies
  • 0 likes
  • 689 Views
  • 5 replies
  • 0 likes

[Subscription][International] Family Premium Enquiries

Hi Community, I would like to find out the following. I have purchased Family Premium for a year from Country A but soon I need to move to Country B. Will I be able to use what I paid for until the subscription due next year?Will the accounts that re...

  • Casual Listener
  • Hi Community,   I would like to find out the following.   I have purchased Family Premium for a year from Country A but soon I need to move to Country B.   Will I be able to use...
  • JN_
  • Casual Listener
  • 314 Views
  • 4 replies
  • 0 likes
  • 314 Views
  • 4 replies
  • 0 likes

Renovação no plano errado

PlanPremiumCountryBrazilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid 10 My Question or IssueMinha assinatura expirou e os dados do cartão estavam desatualizados para renovar a assinatura, alterei os dados e fiz a c...

  • Visitor
  • Plan Premium Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 10   My Question or Issue Minha assinatura expirou e os dados do cartão ...
  • Bittencourt
  • Spotify Star
  • 397 Views
  • 2 replies
  • 0 likes
  • 397 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Something went wrong. Please try again, or go to our support.

Plan Free Country Ukraine Device (iPhone XR, Macbook Air 2020) Operating System (iOS 14.3, MacOS 11.1) My Question or Issue Hello Spotify Support team! I have tried all the steps in the guide, investigated similar issues in the Community, and yet I c...

  • Casual Listener
  • Plan Free Country Ukraine Device (iPhone XR, Macbook Air 2020) Operating System (iOS 14.3, MacOS 11.1)   My Question or Issue Hello Spotify Support team! I have tried a...
  • Jeremy
  • Spotify Legend
  • 1089 Views
  • 3 replies
  • 0 likes
  • 1089 Views
  • 3 replies
  • 0 likes

Superuser Contribution Refund

I cancelled premium and i want my refund for the payment from earlier today

  • Casual Listener
  • I cancelled premium and i want my refund for the payment from earlier today
  • Alex
  • Spotify Legend
  • 394 Views
  • 3 replies
  • 0 likes
  • 394 Views
  • 3 replies
  • 0 likes

[All Platforms][Partnership] Spotify during an exchange year

I'm an exchange student and i would like to get spotify premium during the exchage, but the price should be the same as the host country. For example, i'm having the exchange in Turkey, so i should pay as a turkish, if i have the exchange in Italy i ...

  • Visitor
  • I'm an exchange student and i would like to get spotify premium during the exchage, but the price should be the same as the host country. For example, i'm having the exchange in Turkey, so i should p...
  • OneByBoo
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Partnership
  • 243 Views
  • 1 replies
  • 0 likes

Is there a subscription that allows me to add an account living in a different country?

Hi,I signed up to Premium DUO in the hope to add my partner, who lives in a different country. But I found out quite soon that this wasn't possible. I want to give him Sportify Premium as a gift, so how can I best do this? Is there another subscripti...

  • Visitor
  • Hi, I signed up to Premium DUO in the hope to add my partner, who lives in a different country. But I found out quite soon that this wasn't possible. I want to give him Sportify Premium as a gift, s...
  • Billy-J
  • Spotify Star
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes