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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6713 Views
  • 23 replies
  • 2 likes
  • 6713 Views
  • 23 replies
  • 2 likes

Code doesn't work

PlanPremium DuoCountrySwitzerland DeviceVivo Nex SOperating SystemAndroid My Question or IssueI bought two codes at Aldi Suisse for 13 Chf each. For the continuing the premium duo account for another two month. I wanted to enable the codes on the web...

  • Newbie
  • Plan Premium Duo Country Switzerland  Device Vivo Nex S Operating System Android    My Question or Issue I bought two codes at Aldi Suisse for 13 Chf each.  For the con...
  • Billy-J
  • Spotify Star
  • 754 Views
  • 1 replies
  • 0 likes
  • 754 Views
  • 1 replies
  • 0 likes

[Android][Social] Volgende afschrift

Ik heb mijn spotify premieum al een tijdje en die werd elke 31e afgeschreven, maar februari had maar 29 dagen dus werd het 3 maart afgeschreven. Nu is mijn vraag om welke datum het nu dan weer wordt afgeschreven, is dat dan gewoon weer 31 maart of is...

  • Casual Listener
  • Ik heb mijn spotify premieum al een tijdje en die werd elke 31e afgeschreven, maar februari had maar 29 dagen dus werd het 3 maart afgeschreven. Nu is mijn vraag om welke datum het nu dan weer wordt ...
  • Billy-J
  • Spotify Star
  • 918 Views
  • 3 replies
  • 0 likes
  • Android
    Social
  • 918 Views
  • 3 replies
  • 0 likes

Solved!! cancel premium

planPremium i know that if i cancel my premium, i am still able to get some time using my account as a free account with premium benefits.now my question is if i cancel my spotify premium, how much time will i get? is it one month? like if i cancel m...

  • Regular
  • plan Premium   i know that if i cancel my premium, i am still able to get some time using my account as a free account with premium benefits. now my question is if i cancel my spotify premiu...
  • Brunelicia
  • Community Legend
  • 760 Views
  • 1 replies
  • 0 likes
  • 760 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem in payment to renew subscription

PlanPremium FamilyCountrySpainDevice(Xiaomi Redmi + HP laptop)Operating SystemWindows 10 My Question or Issue Hello everyone, thank you very much, I think it is a frequent problem: a few days ago I received the typical message "we could not renew you...

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  • Casual Listener
  • Plan Premium Family Country Spain Device (Xiaomi Redmi + HP laptop) Operating System Windows 10   My Question or Issue   Hello everyone, thank you very much,   I think it ...
  • CarlosE
  • Moderator
  • 2321 Views
  • 12 replies
  • 0 likes
  • paymen
    renew subscription
  • 2321 Views
  • 12 replies
  • 0 likes

[All Platforms][Subscription][India] A recurring annual Premium subscription

I have been using Spotify Premium's annual subscription for the past 2 years. Is there a way to make this a recurring payment. The problem is that when my 2019-2020 ended in December 2020, without any intimation at all, I was just shoved into the Fre...

  • Casual Listener
  • I have been using Spotify Premium's annual subscription for the past 2 years. Is there a way to make this a recurring payment. The problem is that when my 2019-2020 ended in December 2020, without an...
  • Jose_M
  • Spotify Star
  • 596 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 596 Views
  • 1 replies
  • 0 likes

Family price increase

1 month ago I subscribed a family subscription and now Spotify increases its price. Is there a way to contact the customer support service (provided there is one)? Or is this the only way to ask some information?

  • Music Fan
  • 1 month ago I subscribed a family subscription and now Spotify increases its price.   Is there a way to contact the customer support service (provided there is one)? Or is this the only way to...
  • PaulMac
  • Roadie
  • 7809 Views
  • 8 replies
  • 4 likes
  • 7809 Views
  • 8 replies
  • 4 likes

Superuser Contribution Spotify + Hulu

Spotify Premium (USA) My Question or IssueToday (March 23, 2021) I was listening to Spotify when I got disconnected. I noticed an email from you guys saying that the payment did not went through. Immediately, I processed the payment with a new method...

  • Newbie
  • Spotify Premium (USA)   My Question or Issue Today (March 23, 2021) I was listening to Spotify when I got disconnected. I noticed an email from you guys saying that the payment did not went t...
  • Mihail
  • Spotify Legend
  • 508 Views
  • 2 replies
  • 0 likes
  • 508 Views
  • 2 replies
  • 0 likes

Fallo de la página, o de mi tarjeta

Cuando trato de canjear mi código, la página dice que hubo un error, ese problema lo tuve desde ayer porque lanzó página decía que lo intentara más tarde, ayuda Spotify

  • Visitor
  • Cuando trato de canjear mi código, la página dice que hubo un error, ese problema lo tuve desde ayer porque lanzó página decía que lo intentara más tarde, ayuda Spotify 
  • OneByBoo
  • Roadie
  • 603 Views
  • 1 replies
  • 0 likes
  • 603 Views
  • 1 replies
  • 0 likes

i'm being charged early

I bought premium for a year last september, but it says that my plan is ending in a few weeks

  • Visitor
  • I bought premium for a year last september, but it says that my plan is ending in a few weeks
  • OneByBoo
  • Roadie
  • 844 Views
  • 1 replies
  • 1 likes
  • 844 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution WANTED; "Premium Family", stuck with "Premium Individual"

Premium FamilySweden Device(curl 7.75.0 (x86_64-pc-win32) libcurl/7.75.0)Operating System(Windows10) Since there is a problem with payment with creditcard, the Spotify support activated a Premium subscription on my account for single user.(the proble...

  • Regular
  • Premium Family Sweden   Device (curl 7.75.0 (x86_64-pc-win32) libcurl/7.75.0) Operating System (Windows10)   Since there is a problem with payment with creditcard, the Spotify suppo...
  • Mihail
  • Spotify Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Customer service

Is there a way to contact customer service to fix an issue? Everything seems to point at this forum...

  • Casual Listener
  • Is there a way to contact customer service to fix an issue? Everything seems to point at this forum...  
  • Billy-J
  • Spotify Star
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Charged for the FREE trial month

PlanPremiumCountry - Canada DeviceiPhone Hi,I've been charged for the first month of the Premium Subscription wich was supposed to be a free trial month. At first I though the payment was on hold but it's been fully charged on my credit card.I never ...

  • Casual Listener
  •   Plan Premium Country - Canada   Device iPhone   Hi, I've been charged for the first month of the Premium Subscription wich was supposed to be a free trial month. At firs...
  • Billy-J
  • Spotify Star
  • 655 Views
  • 3 replies
  • 0 likes
  • 655 Views
  • 3 replies
  • 0 likes

Voucher is accepted, but not activated

PlanPremiumGermanyDevicePC, Motorola G5 PlusOperating SystemWindows 10, AndroidMy Question or IssueOn 2/7/21 I've redeemed an 60 € voucher, but I'm still being charged for my Premium account monthly. On the 23rd day of every month, an amount of 9,99 ...

  • Casual Listener
  • Plan Premium Germany Device PC, Motorola G5 Plus Operating System Windows 10, Android My Question or Issue On 2/7/21 I've redeemed an 60 € voucher, but I'm still being charged for my Prem...
  • FNick
  • Casual Listener
  • 985 Views
  • 2 replies
  • 0 likes
  • 985 Views
  • 2 replies
  • 0 likes

Superuser Contribution Joint Spotify and Headspace subscription

Hi, I am based in the UK and up until last month I had a joint Spotify and Headspace subscription. Last month’s payment didn’t go through as my credit card had expired. It won’t let me select the Headspace and Spotify subscription, every time I try, ...

  • Casual Listener
  • Hi, I am based in the UK and up until last month I had a joint Spotify and Headspace subscription. Last month’s payment didn’t go through as my credit card had expired. It won’t let me select the Hea...
  • Alex
  • Spotify Legend
  • 1685 Views
  • 3 replies
  • 0 likes
  • 1685 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant Buy Premium

Hello,Why i cant buy a premium... everytime i tried to buy,it always gave me a message like this.

  • Casual Listener
  • Hello, Why i cant buy a premium... everytime i tried to buy, it always gave me a message like this.  
  • Ver
  • Spotify Legend
  • 699 Views
  • 3 replies
  • 0 likes
  • 699 Views
  • 3 replies
  • 0 likes

Cancel the Premium at the new bill day

My Question or IssueIs Spotify will charge me if I have cancel the Premium plan right at the new bill day?I have to stop my premium plan because I have left Japan and couldn’t make the payment.So I cancel the Premium plan today,which is also the new ...

  • Newbie
  •   My Question or Issue Is Spotify will charge me if I have cancel the Premium plan right at the new bill day? I have to stop my premium plan  because I have left Japan and couldn’t make ...
  • Billy-J
  • Spotify Star
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution Annual Subscription not showing up

PlanFree/PremiumCountry US DeviceGalaxy S8Operating SystemAndroid Oreo My Question or Issue My plan expired & I can't seem to find the annual plan. I can't seem to find the option for it.

  • Newbie
  •   Plan Free/Premium Country US       Device Galaxy S8 Operating System Android Oreo   My Question or Issue  My plan expired & I can't seem to fin...
  • Eni
  • Moderator
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can't accept invite to premium duo

PlanPremium DuoCountryMexicoMy Question or IssueJust changed to premium duo to add my daughter to it, selected the address from the dropdown and did the same with her account, it says we need to live in the same country...

  • Casual Listener
  • Plan Premium Duo Country Mexico My Question or Issue Just changed to premium duo to add my daughter to it, selected the address from the dropdown and did the same with her account, it says we ne...
  • Eni
  • Moderator
  • 3065 Views
  • 7 replies
  • 0 likes
  • 3065 Views
  • 7 replies
  • 0 likes

Superuser Contribution Accidentally let my Premium Family acct lapse; switched to Duo but cant verify address

Plan: Premium Family to DuoCountry USA Device iPhone 11 ProMax My Question or Issue I inadvertently let my Premium Family plan lapse. When I went in to pay, I saw that there is a Premium Duo plan, and since there are only 2 of us I subscribed to that...

  • Casual Listener
  • Plan:  Premium Family to Duo Country  USA   Device  iPhone 11 ProMax   My Question or Issue   I inadvertently let my Premium Family plan lapse.  When I ...
  • CarlosE
  • Moderator
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I didn't get my 3 month free trial

Am new to Spotify and I try 1 day premium,After it's finished I try a 1 month premium,Couple of day later I saw a ad that u can get 3 month free trial premium, when I check my premium subscription it's say I only have 1 month.. I didn't get my 3 mont...

  • Newbie
  • Am new to Spotify and I try 1 day premium, After it's finished I try a 1 month premium, Couple of day later I saw a ad that u can get 3 month free trial premium, when I check my premium subscriptio...
  • CarlosE
  • Moderator
  • 797 Views
  • 1 replies
  • 0 likes
  • 797 Views
  • 1 replies
  • 0 likes