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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48671 Views
  • 21 replies
  • 4 likes
  • 48671 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30369 Views
  • 19 replies
  • 2 likes
  • 30369 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20998 Views
  • 6 replies
  • 1 likes
  • 20998 Views
  • 6 replies
  • 1 likes

Solved!! Spotify Xbox One app

PlanFree/PremiumCountryCanada, AlbertaDeviceIPhone 6S (attempted to Redeem Code on HP Pavilion PC)Operating SystemIOS 11, INTEL CORE 7 FOR PAVILION My Question or IssueI have bought a Spotify gift card near my local store,but when I redeemed my code ...

  • Visitor
  • Plan Free/Premium Country Canada, Alberta Device IPhone 6S (attempted to Redeem Code on HP Pavilion PC) Operating System IOS 11, INTEL CORE 7 FOR PAVILION   My Question or Issue I have...
  • Luan
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Spotify unable to identify the country i am located

Country: IrelandDevice: Macbook Pro My Issue: My location when i firstly subscribed was Greece and the program i chose was the premium. Recently, i moved to Ireland and I wanted to subscribe for premium duo (which was not available in Greece). Theref...

  • Newbie
  • Country: Ireland Device: Macbook Pro   My Issue: My location when i firstly subscribed was Greece and the program i chose was the premium. Recently, i moved to Ireland and I wanted to su...
  • OneByBoo
  • Community Legend
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Ya no cuento con Plan familiar Premium y me llegó cargo del mismo a mí tarjeta

Llevo 2 meses sin contratar el Plan familiar Premium, sin embargo el día de ayer (28 de mayo) se me acaba de hacer el cargo del mismo($149.00). Hoy en día sólo uso el Premium personal.

  • Newbie
  • Llevo 2 meses sin contratar el Plan familiar Premium, sin embargo el día de ayer (28 de mayo) se me acaba de hacer el cargo del mismo($149.00). Hoy en día sólo uso el Premium personal.
  • Billy-J
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Spotify from UK to UAE

Hi. I am operating on Android and my husband iPhone. We are both currently on UK Spotify premium plans using the Vodafone plan, works fine here where we now live in Dubai UAE. I use a lot playlists. We now want to change over as our UK plan has finis...

  • Newbie
  • Hi.  I am operating on Android and my husband iPhone.  We are both currently on UK Spotify premium plans using the Vodafone plan, works fine here where we now live in Dubai UAE. I use a l...
  • OneByBoo
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Hulu subscription link not appearing

I have been paying the 12.99/mo for years now and have recently just signed up for the student discount that also includes Hulu. However, I have not been able to find any link on my account overview that will allow me to link and activate Hulu. I hav...

  • Newbie
  • I have been paying the 12.99/mo for years now and have recently just signed up for the student discount that also includes Hulu. However, I have not been able to find any link on my account overview ...
  • Billy-J
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu Linking issues

I’m trying to long in to my Hulu account that was linked to Spotify but it’s not giving me that option I already paid for Spotify premium But it’s not working how to get Hulu working? Anyone Thanks!PlanPremiumCountry USA DeviceiPhone 7Operating Syste...

  • Newbie
  • I’m trying to long in to my Hulu account that was linked to Spotify but it’s not giving me that option I already paid for Spotify  premium  But it’s not working how to get Hulu working? Any...
  • Katerina
  • Spotify Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I redeem Google Home Mini?

PlanPremiumCountryCanadaDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI purchased a premium spotify account, how do i redeem my Google Home Mini? Never received an email. The promo goes until May 31 in Canada

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I purchased a premium spotify account, how do i redeem my Google Home Mini...
  • Katerina
  • Spotify Legend
  • 341 Views
  • 3 replies
  • 0 likes
  • Google Home Mini
  • 341 Views
  • 3 replies
  • 0 likes

Superuser Contribution 0,99 cents Premium won't activate

PlanFree/PremiumCountryThe Netherlands DeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueMy Spotify account did not switch to Premium after i got the 3 months for 0,99 cents deal. It says that there has been subscripted 0,99 cents on...

  • Casual Listener
  •   Plan Free/Premium Country The Netherlands   Device Samsung Galaxy S9 Operating System Android   My Question or Issue My Spotify account did not switch to Premium after i ...
  • Esmeepompert
  • Casual Listener
  • 327 Views
  • 4 replies
  • 1 likes
  • 327 Views
  • 4 replies
  • 1 likes

Got charged for family premium but it's gone

Hello,on May 17th of 2019 I got charged 14,99 euros for our family premium account. But this morning all 5 accounts went from premium to free. We don't know why and we find it strange. I've still got the proof of paying it. I can see it at the subscr...

  • Newbie
  • Hello, on May 17th of 2019 I got charged 14,99 euros for our family premium account. But this morning all 5 accounts went from premium to free. We don't know why and we find it strange. I've still g...
  • OneByBoo
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

“Win Back” offers... how to get one!?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had a Spotify free trial already, but I understand that Spotify has “win back” offers ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Billy-J
  • Spotify Star
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
  • 0 likes

Hulu subscription got cancelled?

Plan:PremiumCountry: USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, So for the last few years I have been on the student premium plan which included Hul...

  • Newbie
  • Plan: Premium Country: USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  ...
  • Billy-J
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • Hulu
    Hulu-spotify
    Subscription
  • 405 Views
  • 1 replies
  • 0 likes

Premium Account with Hulu

Hello, I have the Individual Premium Plan in the USA. I am trying to find out if I had to enable the Hulu account during the promotional period and since that period is now closed if I am no longer able to activate the Hulu subscription. I can't find...

  • Casual Listener
  • Hello,   I have the Individual Premium Plan in the USA.   I am trying to find out if I had to enable the Hulu account during the promotional period and since that period is now closed i...
  • Billy-J
  • Spotify Star
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

Superuser Contribution I need steps how to subscribe premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 341 Views
  • 5 replies
  • 0 likes
  • steps
  • 341 Views
  • 5 replies
  • 0 likes

Cant download Songs

Good Morning, I am from Germany and I am not able to download Songs for 2 days now. Premium is activated (It says so in the Website, it is the Student version). And as far as I see, the other premium Features like skip, like or choose a Free Song of ...

  • Newbie
  • Good Morning, I am from Germany and I am not able to download Songs for 2 days now. Premium is activated (It says so in the Website, it is the Student version). And as far as I see, the other premium...
  • OneByBoo
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Solved!! Family Subscription denied

PlanFree/PremiumCountryAustriaDeviceS8Operating SystemSome Android My Question or IssueHi, i forgot to enter verify my adress. I got switched to a free account. My wife send me an invitation again, but I cannot enter the family anymore and just get a...

  • Regular
  •   Plan Free/Premium Country Austria Device S8 Operating System Some Android   My Question or Issue Hi, i forgot to enter verify my adress. I got switched to a free account. ...
  • Luan
  • Spotify Star
  • 832 Views
  • 9 replies
  • 0 likes
  • 832 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution SI SE ME ACABA EL PREMIUM... PUEDO SEGUIR ESCUCHANDO MI MÚSICA DESCARGADA?

Mi pregunta o problemaQuiero saber si una vez dado de baja el premium podre seguir escuchando mi musica descargada

  • Newbie
  • Mi pregunta o problema Quiero saber si una vez dado de baja el premium podre seguir escuchando mi musica descargada
  • Jemi
  • Spotify Legend
  • 3526 Views
  • 1 replies
  • 0 likes
  • 3526 Views
  • 1 replies
  • 0 likes

Annual membership gift

Hello, I would like to purchase a 1 year membership for a friend.I have his email address to setup an account, but where on your website do I click to setup annual account ?

  • Newbie
  • Hello,   I would like to purchase a 1 year membership for a friend. I have his email address to setup an account, but where on your website do I click to setup annual account ?
  • OneByBoo
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

can't connect to hulu

ive had premium for years now, and am just trying to connect to hulu. half hour later , im still getting no clear way of doing it. Some comments have said to go to "my services" part of my account page, but i don't see any such "my services link" aft...

  • Newbie
  • ive had premium for years now, and am just trying to connect to hulu.  half hour later , im still getting no clear way of doing it.  Some comments have said to go to "my services" part of m...
  • Bethany_Dawn
  • Community Legend
  • 296 Views
  • 1 replies
  • 1 likes
  • 296 Views
  • 1 replies
  • 1 likes

Solved!! Premium for students: No answer!

So I tried applying for premium for students.. after filling in all the boxes, they said they would let me know if my application is approved in 2 or 3 days. It's a week after my application and I still didn't hear anything from Spotify. I'm paying 9...

  • Newbie
  • So I tried applying for premium for students.. after filling in all the boxes, they said they would let me know if my application is approved in 2 or 3 days. It's a week after my application and I st...
  • Luan
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Spotify charged me twice a month for a long time!

So i just noticed (shame on me, i know) that spotify has been charging me twice a month for the monthly plan (20 INS / month) every 14 and 27 of each month for the past 11 months. Is there a reason for that?! and how can i solve it? Thank you.

  • Newbie
  • So i just noticed (shame on me, i know) that spotify has been charging me twice a month for the monthly plan (20 INS / month) every 14 and 27 of each month for the past 11 months.   Is there a...
  • A_Musicophile
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

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