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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5207 Views
  • 23 replies
  • 2 likes
  • 5207 Views
  • 23 replies
  • 2 likes

[All Platforms][Other] Partner can't login to Duo, even though we live at same address-international

I have upgraded to a Premium Duo account with my partner. We live together in Vietnam, but my account is registered in the USA because I established the account years ago when in the USA, I am a US citizen and only have bank accounts there for paymen...

  • Visitor
  • I have upgraded to a Premium Duo account with my partner. We live together in Vietnam, but my account is registered in the USA because I established the account years ago when in the USA, I am a US c...
  • OneByBoo
  • Roadie
  • 719 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 719 Views
  • 1 replies
  • 0 likes

Superuser Contribution je kunt niet aan dit abonnement worden toegevoegd

Ik heb een duo abonnement afgesloten maar diegene waar ik de uitnodiging naar heb gestuurd kan het abonnement niet accepteren. Deze persoon heeft ook geen andere abonnement.Het volgende bericht wordt getoond. Je kunt niet aan dit abonnement worden to...

  • Visitor
  • Ik heb een duo abonnement afgesloten maar diegene waar ik de uitnodiging naar heb gestuurd kan het abonnement niet accepteren. Deze persoon heeft ook geen andere abonnement. Het volgende bericht wor...
  • Ivan
  • Spotify Legend
  • 1105 Views
  • 1 replies
  • 0 likes
  • 1105 Views
  • 1 replies
  • 0 likes

Paid too much

Hi!Apparently Ive been paying for regular premium for 5 months now even thought I qualify for a student account. However I did not receive a notification that my premium account was coming to an end. Now Ive paid double for 5 months, but cannot seem ...

  • Casual Listener
  • Hi! Apparently Ive been paying for regular premium for 5 months now even thought I qualify for a student account. However I did not receive a notification that my premium account was coming to an en...
  • MauriceMV
  • Spotify Star
  • 595 Views
  • 1 replies
  • 0 likes
  • 595 Views
  • 1 replies
  • 0 likes

Superuser Contribution Servicio NO Contratado

PlanFree/PremiumCountryMEXICODevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueME ESTAN HACIENDO CARGOS A MI TARJETA DE CREDITO Y YO NO HE CONTRATADO ESTE SERVICIO, NI...

  • Visitor
  • Plan Free/Premium Country MEXICO Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ME ESTA...
  • Ver
  • Spotify Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Payment not processed

PlanFree/PremiumCountryIndiaDevice(iPhone XR)Operating System(iOS 14) My Question or IssuePaid for premium...charged 999 for a year...but still appears as fee...

  • Visitor
  • Plan Free/Premium Country India Device (iPhone XR) Operating System (iOS 14)   My Question or Issue Paid for premium...charged 999 for a year...but still appears as fee...
  • Billy-J
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Failed Payment

PlanPremiumCountryJodan My Question or IssueHi I am asked to update my payment method or else my subscription will not be renewed. I tried updating my payment method using three different cards and one of the is the same card that is being used ever ...

  • Visitor
  • Plan Premium Country Jodan   My Question or Issue Hi I am asked to update my payment method or else my subscription will not be renewed. I tried updating my payment method using three diff...
  • Elena
  • Moderator
  • 772 Views
  • 1 replies
  • 0 likes
  • failed payment
  • 772 Views
  • 1 replies
  • 0 likes

3 months free change plan

PlanFree/CountrySpainDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a question, can I start premium plan for the 3 free premium months and before the 3 month...

  • Visitor
  • Plan Free/ Country Spain Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a questi...
  • Billy-J
  • Spotify Star
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

Payment error

Ho riscontrato un problema con il pagamento per passaggio a premium. Ho provato con due carte appartenenti a due banche diverse ma da errore a entrambe.ho provato con la navigazione in incognito.la carta è abilitata per l’estero.ci sono abbastanza so...

  • Casual Listener
  • Ho riscontrato un problema con il pagamento per passaggio a premium. Ho provato con due carte appartenenti a due banche diverse ma da errore a entrambe. ho provato con la navigazione in incognito. ...
  • Paolo11398
  • Casual Listener
  • 573 Views
  • 4 replies
  • 1 likes
  • 573 Views
  • 4 replies
  • 1 likes

[All Platforms][Developer] Cant buy Duo premium, no matter the option

Cant buy Duo premium on south africa store, no matter the option it always defaults to mobile(vodacom) payment which is more expensive and i dont have a vodacom cell number, Fix your site and improve your support agents, They dont actually read what ...

  • Casual Listener
  • Cant buy Duo premium on south africa store, no matter the option it always defaults to mobile(vodacom) payment which is more expensive and i dont have a vodacom cell number, Fix your site and improve...
  • 324 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Developer
  • 324 Views
  • 0 replies
  • 0 likes

Solved!! Start 3 month Premium

PlanFree. Want a PremiumCountryUkraineDeviceAsus x75vc | Samsung Galaxy M31sOperating SystemWindows 10 | Android 10 My Question or IssueHi. I want to start premium but when I enter my card info I always get the message "Something went wrong. Please t...

  • Casual Listener
  • Plan Free. Want a Premium Country Ukraine Device Asus x75vc | Samsung Galaxy M31s Operating System Windows 10 | Android 10   My Question or Issue Hi. I want to start premium but when I...
  • Billy-J
  • Spotify Star
  • 479 Views
  • 1 replies
  • 3 likes
  • 479 Views
  • 1 replies
  • 3 likes

How to keep downloaded music on phone without internet

PlanPremium CountryUnited States DeviceiPhone SE My Question or IssueHello! My question is, if I pay in advance for a period of time (say 12 months) does that mean that I won't need internet access to my phone in order to maintain the ability to play...

  • Newbie
  • Plan Premium    Country United States   Device iPhone SE   My Question or Issue Hello!  My question is, if I pay in advance for a period of time (say 12 months) doe...
  • Billy-J
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Can't start premium

Planwant to start PremiumCountryUkraineDeviceMacBook Pro 2019Operating SystemmacOS 10.15.7 (19H2) My Question or IssueHi. I want to start premium but when I enter my card info I always get the message "Something went wrong. Please try again, or go to...

  • Casual Listener
  • Plan want to start Premium Country Ukraine Device MacBook Pro 2019 Operating System macOS 10.15.7 (19H2)   My Question or Issue Hi. I want to start premium but when I enter my card inf...
  • DenM1ha
  • Casual Listener
  • 464 Views
  • 3 replies
  • 1 likes
  • 464 Views
  • 3 replies
  • 1 likes

Superuser Contribution Pagamento na troca de plano

Olá, Tenho uma assinatura Premium individual e quero mudar para o Plano Família, minha dúvida é: a cobrança desse mês já foi feita no meu cartão, trocando o plano virá uma segunda cobrança ou o valor do novo plano virá à partir do próximo mês? Como f...

  • Newbie
  • Olá,   Tenho uma assinatura Premium individual e quero mudar para o Plano Família, minha dúvida é: a cobrança desse mês já foi feita no meu cartão, trocando o plano virá uma segunda cobrança o...
  • OneByBoo
  • Roadie
  • 609 Views
  • 1 replies
  • 0 likes
  • cobrança
    Famil Plan
    Premium
  • 609 Views
  • 1 replies
  • 0 likes

I can't pay for my subscription

Не могу оплатить подписку. У меня нет ни одной пластиковой карты Visa или Mastercard поэтому я создал виртуальную карту через банки моей страны (России) в частности qiwi.com , Яндекс.Деньги, СберБанк и пытаюсь привязать какую либо из них к моему проф...

  • Visitor
  • Не могу оплатить подписку. У меня нет ни одной пластиковой карты Visa или Mastercard поэтому я создал виртуальную карту через банки моей страны (России) в частности qiwi.com , Яндекс.Деньги, СберБанк...
  • OneByBoo
  • Roadie
  • 929 Views
  • 1 replies
  • 0 likes
  • 929 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 months free trial offer

PlanTrial PremiumCountryItalyDeviceOne Plus 7Operating System(Android Oxygen) My QuestionI've never had Spotify Premium, only the Free one. Today I signed up for a 3 month trial offer and I prepaid premium account for one year from the end of the off...

  • Visitor
  • Plan Trial Premium Country Italy Device One Plus 7 Operating System (Android Oxygen)   My Question I've never had Spotify Premium, only the Free one. Today I signed up for a 3 month tr...
  • Mihail
  • Spotify Legend
  • 2205 Views
  • 2 replies
  • 0 likes
  • 3 months
    offer
  • 2205 Views
  • 2 replies
  • 0 likes

Superuser Contribution Canceling Premium due to pop-up ads to premium users

Canceling my membership since Spotify doesn't care about premium users not wanting to see ads that they are calling a "feature" or "recommendation" If I'm paying, I expect NO ADS. I have ALL NOTIFICATIONS OFF, RESPECT IT, SPOTIFY. PlanPremium DeviceS...

Screenshot_20201118-152854_Spotify.jpg Screenshot_20201118-092744_Spotify.jpg
  • Roadie
  • Canceling my membership since Spotify doesn't care about premium users not wanting to see ads that they are calling a "feature" or "recommendation"   If I'm paying, I expect NO ADS.  I ha...
  • Mr_Rhee
  • Music Fan
  • 510 Views
  • 4 replies
  • 1 likes
  • 510 Views
  • 4 replies
  • 1 likes

Superuser Contribution New subscription / Custom URL

Hello, I recently just canceled my old account and signed up for a new premium subscription for my business. I went through the process and picked the username I wanted but it doesn't seem to display other from the weird string of letters/numbers. Do...

  • Casual Listener
  • Hello,   I recently just canceled my old account and signed up for a new premium subscription for my business. I went through the process and picked the username I wanted but it doesn't seem t...
  • Mihail
  • Spotify Legend
  • 1317 Views
  • 5 replies
  • 0 likes
  • 1317 Views
  • 5 replies
  • 0 likes

Solved!! Have I had Premium before?

PlanFree/PremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI've been getting Spotify Ads saying I could get 3 months of premium free, if I never had premium before, I don't know if I did or not, how could I check?

  • Casual Listener
  •   Plan Free/Premium Country USA Device PC Operating System Windows 10   My Question or Issue I've been getting Spotify Ads saying I could get 3 months of premium free, if I never...
  • aly_yy
  • Visitor
  • 962 Views
  • 4 replies
  • 0 likes
  • 962 Views
  • 4 replies
  • 0 likes

Move abroad

Hi,I moved from The Netherlands to Belgium some time ago and I'd like to share a duo account with my roommate now, but this doesn't work since my account is still set in The Netherlands. How can I change my country (without creating a new account and...

  • Casual Listener
  • Hi, I moved from The Netherlands to Belgium some time ago and I'd like to share a duo account with my roommate now, but this doesn't work since my account is still set in The Netherlands. How can I ...
  • Maxim
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • Account
  • 312 Views
  • 1 replies
  • 0 likes

PAYMENT PROBLEM

Hiçbiri olamaz. Ancak, ne kadar çok sağlarsanız, denemek ve yardım etmek bizim için o kadar kolay olacaktır.PlanÜcretsiz / PremiumÜlke Türkiye cihaz Samsung a31İşletim sistemiAndroid Sorum veya SorunumÖdeme sorunu yaşıyorum.Ödemeye çalışıyorum ama kr...

  • Visitor
  • Hiçbiri olamaz. Ancak, ne kadar çok sağlarsanız, denemek ve yardım etmek bizim için o kadar kolay olacaktır. Plan Ücretsiz / Premium Ülke Türkiye    cihaz Samsung a31 İşletim sist...
  • OneByBoo
  • Roadie
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes