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Subscriptions

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61698 Views
  • 25 replies
  • 5 likes
  • 61698 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36758 Views
  • 19 replies
  • 2 likes
  • 36758 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28046 Views
  • 16 replies
  • 3 likes
  • 28046 Views
  • 16 replies
  • 3 likes

Problems paying with a prepaid card

Plan Free/Premium Country Chile Hi, I'm from Chile and I use a prepaid card created in Chile that has the same characteristics as a credit card to pay Spotify Premium.Last month I forgot to load the prepaid card, so the Spotify monthly payment was no...

  • Casual Listener
  •   Plan Free/Premium Country  Chile Hi, I'm from Chile and I use a prepaid card created in Chile that has the same characteristics as a credit card to pay Spotify Premium. Last mo...
  • Luan
  • Spotify Star
  • 996 Views
  • 6 replies
  • 0 likes
  • 996 Views
  • 6 replies
  • 0 likes

Lost Hulu access because of Credit card change

I changed my billing to a differnt credit card and lost hulu! I want it back or i will cancel!

  • Casual Listener
  • I changed my billing to a differnt credit card and lost hulu!   I want it back or i will cancel!
  • waxedfish
  • Casual Listener
  • 1262 Views
  • 3 replies
  • 2 likes
  • 1262 Views
  • 3 replies
  • 2 likes

Are the free player user's being pressure into buying Premium?

PlanFreeCountryCanadaDevice Aspire TC ATC-705-ER52Operating SystemWindows 10So after i posted for help 2 weeks ago i got the reply to uninstall spotify and delete any folder left of reset my comp and re download the app again yet the same problem is ...

  • Casual Listener
  •   Plan Free Country Canada Device  Aspire TC  ATC-705-ER52 Operating System Windows 10 So after i posted for help 2 weeks ago i got the reply to uninstall spotify and delete ...
  • Adam1483
  • Casual Listener
  • 763 Views
  • 3 replies
  • 0 likes
  • 763 Views
  • 3 replies
  • 0 likes

Solved!! What happens if I join a family subsciption with an existing premium account?

Plan: Premium -> FamilyCountry: GermanyDevice: Google Pixel 2 My Question or Issue:The title already sums it up. I joined my families subscription with my standard premium account. Do I have to do anything else or will MY premium subscription be canc...

  • Visitor
  • Plan: Premium -> Family Country: Germany Device: Google Pixel 2   My Question or Issue: The title already sums it up. I joined my families subscription with my standard premium account. ...
  • Emilia_8
  • Spotify Star
  • 703 Views
  • 1 replies
  • 0 likes
  • Change
    Family subscription
    premium subscription
  • 703 Views
  • 1 replies
  • 0 likes

Solved!! Change from a carrier subscription to individual account

I have been subscribed to an individual account (tied to a carrier - indosat) in Indonesia. I have now moved country - to Singapore - and am trying to change payment to credit card. The system only offers me a family account, which I don't need. Ther...

  • Casual Listener
  • I have been subscribed to an individual account (tied to a carrier - indosat) in Indonesia. I have now moved country - to Singapore - and am trying to change payment to credit card. The system only o...
  • osornios
  • Spotify Star
  • 1441 Views
  • 5 replies
  • 0 likes
  • Mobile
    Subscription
  • 1441 Views
  • 5 replies
  • 0 likes

Solved!! Individual to Family Subscription

PlanPremiumCountryUK My Question or IssueI've had student spotify for the past 2 years, spending £4.99. I've recently finished school and will have to pay for the full price which is fine. Where has the £9.99 premium option gone? I either pay 14.99 f...

  • Casual Listener
  • Plan Premium Country UK   My Question or Issue I've had student spotify for the past 2 years, spending £4.99. I've recently finished school and will have to pay for the full price which is...
  • Bittencourt
  • Spotify Star
  • 2120 Views
  • 3 replies
  • 0 likes
  • 2120 Views
  • 3 replies
  • 0 likes

Is it possible to change from monthly to year bulk payment with discount?

Hi, I am premium, paying monthly wondering if i can change to buy the next full year in bulk with a discount?How do i do that?

  • Visitor
  • Hi, I am premium, paying monthly wondering if i can change to buy the next full year in bulk with a discount? How do i do that?
  • OneByBoo
  • Community Legend
  • 1137 Views
  • 1 replies
  • 0 likes
  • Payment
    yearly
  • 1137 Views
  • 1 replies
  • 0 likes

Payment by debit card not being accepted

PlanPremium DuoCountryIrelandDeviceiPhone 7Operating SystemiOS 13.1.2 My Question or IssueI am trying to start a duo subsription but my payment is not being accepted from my visa debit card. There is no issue with the card, I have had an account prev...

  • Visitor
  • Plan Premium Duo Country Ireland Device iPhone 7 Operating System iOS 13.1.2   My Question or Issue I am trying to start a duo subsription but my payment is not being accepted from my ...
  • OneByBoo
  • Community Legend
  • 614 Views
  • 1 replies
  • 0 likes
  • 614 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline Mode

I'm really confused about the purpose of offline mode. Songs that are dowloaded to a playlist are available when not connected to mobile data or the internet, ie, offline. So, underwhat circumstance would offline mode be used? I really can't fathom a...

  • Casual Listener
  • I'm really confused about the purpose of offline mode.   Songs that are dowloaded to a playlist are available when not connected to mobile data or the internet, ie, offline.   So, under...
  • Petya
  • Community Legend
  • 673 Views
  • 2 replies
  • 0 likes
  • 673 Views
  • 2 replies
  • 0 likes

Premium family Subscribtion to start imidiately

I just updated my creditcard details, and I automatically lost my Family subscription.When I'm trying to ugrade to familiy subriciption I am told it will not upgrade before the end of the month. This is much to long to wait. How can I upgrade imidiat...

  • Visitor
  • I just updated my creditcard details, and I automatically lost my Family subscription. When I'm trying to ugrade to familiy subriciption I am told it will not upgrade before the end of the month. Th...
  • OneByBoo
  • Community Legend
  • 729 Views
  • 1 replies
  • 0 likes
  • 729 Views
  • 1 replies
  • 0 likes

will i be automatically charged after the 3 months?

PlanFreeCountryBelgiumDevicesamsung A7 2018Operating System My Question or Issueso i wanted to know if spotify automatically charges me after the 3 months free trail since i don't want my money taken from me automatically.

  • Visitor
  • Plan Free Country Belgium Device samsung A7 2018 Operating System     My Question or Issue so i wanted to know if spotify automatically charges me after the 3 months free trail si...
  • OneByBoo
  • Community Legend
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

I travelled to Japan for 3 weeks and my Premium account was suspended

PlanPremium (on credit card since 2015!)CountryArgentinaDeviceiPhone X, Macbook Air 2018Operating SystemiOS 13, Mac OS MojaveMy Question or IssueI travelled to Japan and after 2 weeks i received an alert from Spotify because I was in another country....

  • Casual Listener
  • Plan Premium (on credit card since 2015!) Country Argentina Device iPhone X, Macbook Air 2018 Operating System iOS 13, Mac OS Mojave My Question or Issue I travelled to Japan and after ...
  • OneByBoo
  • Community Legend
  • 770 Views
  • 1 replies
  • 0 likes
  • 770 Views
  • 1 replies
  • 0 likes

Spotify won't open

PlanFreeCountryPortugalDevicePCOperating SystemW10 My Question or IssueSo, i installed spotify on windows 10 and it dsn't open! no task what so ever.Something to do with hosts (using spybot hosts) or DNS (1.1.1.1)?

  • Casual Listener
  •   Plan Free Country Portugal Device PC Operating System W10   My Question or Issue So, i installed spotify on windows 10 and it dsn't open! no task what so ever. Something to do...
  • Luan
  • Spotify Star
  • 1215 Views
  • 5 replies
  • 0 likes
  • 1215 Views
  • 5 replies
  • 0 likes

Superuser Contribution Changing country with payement information does not work. UK to Luxembourg

I moved to luxembourg back to my Famillyhome. I want to set up a family spotify, but I assume I will need to change my country (currently set to UK). This does not work I changed my payement information to a Luxembourgish card by clicking on the "Cha...

  • Casual Listener
  • I moved to luxembourg back to my Famillyhome. I want to set up a family spotify, but I assume I will need to change my country (currently set to UK). This does not work I changed my payement inform...
  • raulitomoneta
  • Casual Listener
  • 1429 Views
  • 6 replies
  • 1 likes
  • country
    Family Plan
    Luxemboug
    Payement
    uk
  • 1429 Views
  • 6 replies
  • 1 likes

No puedo renovar suscripción porque no acepta código de tarjeta de regalo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Community Legend
  • 641 Views
  • 1 replies
  • 0 likes
  • 641 Views
  • 1 replies
  • 0 likes

Fiz o pagamento no boleto , e nao chegou nenhum email de confirmação no meu email

fiz o pagamento no boleto assim que fiz minha assinatura, no entanto nao recebi nenhum boleto de nada !!!gostaria de ter algum retorno o mais breve possível .esse é meu *snip* caso queiram o comprovante , posso enviar .so resolvam isso ,por favor!!

  • Casual Listener
  • fiz o pagamento no boleto assim que fiz minha assinatura, no entanto nao recebi nenhum boleto de nada !!! gostaria de ter algum retorno o mais breve possível . esse é meu *snip* caso queiram o comp...
  • user-removed
  • Not applicable
  • 2050 Views
  • 6 replies
  • 0 likes
  • 2050 Views
  • 6 replies
  • 0 likes

Payment Issues (Again)

Hi! I just found that in last month, with my credit card, I payed two subscribing price. Can you return the extra one please?PlanPremiumCountryTurkeyDevice(iPhone 6s)Operating System(iOS 13) My Question or Issue

  • Casual Listener
  • Hi! I just found that in last month, with my credit card, I payed two subscribing price. Can you return the extra one please? Plan Premium Country Turkey Device (iPhone 6s) Operating System ...
  • Jacob
  • Community Legend
  • 536 Views
  • 1 replies
  • 0 likes
  • Payment
  • 536 Views
  • 1 replies
  • 0 likes

Spotify won't accept my money...15 times :D

Ok guys, an apple music subscriber here.Have been trying to subcribe to spotify with 2 different debit cards and none gets accepted. Same happened over a year ago. It only says payment not accepted and redirects me to some stupid page where I do not ...

  • Casual Listener
  • Ok guys, an apple music subscriber here. Have been trying to subcribe to spotify with 2 different debit cards and none gets accepted. Same happened over a year ago. It only says payment not accepted...
  • Luan
  • Spotify Star
  • 495 Views
  • 3 replies
  • 1 likes
  • 495 Views
  • 3 replies
  • 1 likes

Cant Subscribe to premium with allready used payment method

HelloWhen trying to purchuase premium for my account a message appears telling me that i am not eligible for the 3 month free trial however i can still purchase a premium subscription.That happens because i have aready used this payment method on an ...

  • Casual Listener
  • Hello When trying to purchuase premium for my account a message appears telling me that i am not eligible for the 3 month free trial however i can still purchase a premium subscription.That happens ...
  • Luan
  • Spotify Star
  • 948 Views
  • 5 replies
  • 0 likes
  • 948 Views
  • 5 replies
  • 0 likes

Add family member while traveling

PlanPremimum FamilyCountryUSA/PhilippinesDeviceiPhone 10Operating SystemIOS My Question or IssueI live in the USA but I travel 3-6 months out of the year in Asia. I am in Asia right now and Spotify works fine but I want to upgrade to the family plan ...

  • Casual Listener
  • Plan Premimum Family Country USA/Philippines Device iPhone 10 Operating System IOS   My Question or Issue I live in the USA but I travel 3-6 months out of the year in Asia. I am in A...
  • Dogcow
  • Casual Listener
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes