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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5054 Views
  • 23 replies
  • 2 likes
  • 5054 Views
  • 23 replies
  • 2 likes

How to pay in advance for year if I have single-user 3-months premium trial ?

I have money now, but I do not know if I will have money after 1 year, so I want to pay for Spotify music for as long time as possible now so I would not spend this money.

  • Casual Listener
  • I have money now, but I do not know if I will have money after 1 year, so I want to pay for Spotify music for as long time as possible now so I would not spend this money.
  • Billy-J
  • Spotify Star
  • 1111 Views
  • 1 replies
  • 0 likes
  • 1111 Views
  • 1 replies
  • 0 likes

Forgot my email and password for spotify account.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello Spotify i need you help to know and recover my spotify account that always deducted on ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello S...
  • Jose_M
  • Spotify Star
  • 694 Views
  • 1 replies
  • 1 likes
  • 694 Views
  • 1 replies
  • 1 likes

NO PUEDO CANJEAR MI TARJETA DE REGALO

NO PUEDO CANJEAR MI TARJETA DE REGALO POR MAS QUE ME METI A LA SECCION DE AYUDA, ME PUSE EN EL MODO INCOGNITO, ENTRE Y SALI VARIAS VECES DE MI CUENTA Y DEMAS NO ME DEJA. Y REALMENTE ME GUSTARIA UNA SOLUCION PARA ESTO.GRACIAS.

  • Visitor
  • NO PUEDO CANJEAR MI TARJETA DE REGALO POR MAS QUE ME METI A LA SECCION DE AYUDA, ME PUSE EN EL MODO INCOGNITO, ENTRE Y SALI VARIAS VECES DE MI CUENTA Y DEMAS NO ME DEJA. Y REALMENTE ME GUSTARIA UNA S...
  • Jose_M
  • Spotify Star
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can´t accept premium duo invite

PlanPremium DuoCountryDenmark My Question or Issue I was invited to join a premium duo plan. We live together. But when accepting and filling in he required information I just get an error message saying there was a problem. We checked that we used t...

  • Newbie
  •   Plan Premium Duo Country Denmark   My Question or Issue   I was invited to join a premium duo plan. We live together. But when accepting and filling in he required informatio...
  • Ivan
  • Spotify Legend
  • 872 Views
  • 1 replies
  • 0 likes
  • 872 Views
  • 1 replies
  • 0 likes

Promotion

I signed up during the google mini home promotion, and all they did was send me a notification letting me now when i could register for it. I never got a email nor have i heard anything about it since. Ive been a member for a month and a half now. Do...

  • Visitor
  • I signed up during the google mini home promotion, and all they did was send me a notification letting me now when i could register for it. I never got a email nor have i heard anything about it sinc...
  • Billy-J
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dar de baja suscripcion

Aparezco como que tengo SPOTIFY FTEEPERO EN LA TARJETA ME SIGUEN COBRANDO NECESITO DARLO DE BAJA.

  • Newbie
  •    Aparezco como que tengo SPOTIFY FTEE PERO EN LA TARJETA ME SIGUEN COBRANDO NECESITO DARLO DE BAJA.
  • rsver
  • Visitor
  • 514 Views
  • 2 replies
  • 0 likes
  • 514 Views
  • 2 replies
  • 0 likes

I'm a brazil user, I'd like to upgrade premium with Singapore's VISA check card. but I can't that

HiI'm a brazil's subscribed an user. I'd like to upgrade premium with Singapore's VISA check card. but I can't thatHow can I do ?

  • Newbie
  • Hi I'm a brazil's subscribed an user.   I'd like to upgrade premium with Singapore's VISA check card. but I can't that How can I do ?
  • Billy-J
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Cancelación de suscripción

Necesito cancelar una suscripción que tengo a un número de teléfono pero no la puedo cancelar debido a que se me extravío el número y al iniciar la sesión con el número de teléfono me pide un código de verificación que manda al celular extraviado y n...

  • Visitor
  • Necesito cancelar una suscripción que tengo a un número de teléfono pero no la puedo cancelar debido a que se me extravío el número y al iniciar la sesión con el número de teléfono me pide un código ...
  • Billy-J
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Gopay Payment Failed to Received by Spotify

 PlanPremiumCountryIndonesiaDeviceAll DeviceOperating SystemAll Operating System My Question or Issue Last month in September, I was renewed my premium plan via Gopay and it was successful. And this month I made renew my premium plan with the same Go...

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  • Visitor
  •   Plan Premium Country Indonesia Device All Device Operating System All Operating System   My Question or Issue   Last month in September, I was renewed my premium plan via Gopa...
  • Billy-J
  • Spotify Star
  • 765 Views
  • 1 replies
  • 0 likes
  • Gopay
  • 765 Views
  • 1 replies
  • 0 likes

You've lost me as a customer

In taking away annual subscriptions, you've lost a dedicated customer. I'm not the type who likes to pay month to month, I like to pay annually, but apparently that's not an option anymore. Take this to whoever you need to, because i'm sure others wi...

  • Visitor
  • In taking away annual subscriptions, you've lost a dedicated customer. I'm not the type who likes to pay month to month, I like to pay annually, but apparently that's not an option anymore.   ...
  • Billy-J
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Hola

hola ! Hace unos meses me estaban cobrando doble en Spotify y decidí cancelarlo (solo tengo con 1 cuenta). pero me siguen cobrando la suscripción y mi cuenta tiene el plan gratis.Como sé si alguien más me está robando o si me están cobrando por un pl...

  • Visitor
  • hola ! Hace unos meses me estaban cobrando doble en Spotify y decidí cancelarlo (solo tengo con 1 cuenta).  pero me siguen cobrando la suscripción y mi cuenta tiene el plan gratis. Como sé si ...
  • Billy-J
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Solved!! Desktop free plan functionalities on mobile

Hi I just created a new Spotify account and I'm really confused. Please note that i'm specifically talking about the spotify mobile app. I can choose which songs I wish to listen to on mobile (any title, I can scroll through any playlist and select a...

  • Visitor
  • Hi I just created a new Spotify account and I'm really confused. Please note that i'm specifically talking about the spotify mobile app.  I can choose which songs I wish to listen to on mobile ...
  • Emilia_8
  • Community Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Solved!! Duo Subscription Issue

PlanPremium DuoCountryAustriaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a Duo Sub for a free month and wanted to procceed paying for it. In the meantime I...

  • Casual Listener
  • Plan Premium Duo Country Austria Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had a...
  • Emilia_8
  • Community Legend
  • 968 Views
  • 3 replies
  • 0 likes
  • 968 Views
  • 3 replies
  • 0 likes

Payment failure

PlanPremium trial?CountryRussiaDeviceAnyOperating SystemAny My Question or IssuePayment attempts just fail with no further details.My current theory is that your billing does not support my bank's payment auth mechanism correctly, since payment fails...

  • Visitor
  • Plan Premium trial? Country Russia Device Any Operating System Any   My Question or Issue Payment attempts just fail with no further details. My current theory is that your billing do...
  • Billy-J
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Can't change my plan

PlanFree/Premium CountryRussia My Question or IssueI live in Russia, but in my profile country set as UkraineWhen I try to pay, I choose the card method, and nor Russia nor Ukraine are working

  • Visitor
  • Plan Free/Premium   Country Russia   My Question or Issue I live in Russia, but in my profile country set as Ukraine When I try to pay, I choose the card method, and nor Russia nor ...
  • Billy-J
  • Spotify Star
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Cancel account to migrate to DUO - Country isn't the same

Cancel account to migrate to DUO - Country isn't the sameI have canceled my USA account and want to migrate to the DUO family plan in Norway. I can't change the countries since it's in cancel mode. How do I fix this? I followed this and it doesn't li...

  • Newbie
  • Cancel account to migrate to DUO - Country isn't the same I have canceled my USA account and want to migrate to the DUO family plan in Norway. I can't change the countries since it's in cancel mod...
  • Billy-J
  • Spotify Star
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

problem with renew

Yesterday my premium account renew but i hve not money on my card. the money will be on that card probably tomorrow, i was wondering when spotify will lock my premium features seeing that they cannot take the money.

  • Visitor
  • Yesterday my premium account renew but i hve not money on my card. the money will be on that card probably tomorrow, i was wondering when spotify will lock my premium features seeing that they cannot...
  • Billy-J
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Profile does not reflect my premium membership or allow access to Hulu as in original offer

PlanPremiumCountryUsDevice(iPhone 8Operating SystemiOS My Question or IssueI have paid for premium for a while and it was offered with Hulu. I never logged into Hulu. When I tried Hulu initiation today My Spotify account says I am not a premium subsc...

  • Newbie
  • Plan Premium Country Us Device (iPhone 8 Operating System iOS   My Question or Issue I have paid for premium for a while and it was offered with Hulu. I never logged into Hulu. When I ...
  • Jose_M
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Deactivate Hulu

PlanPremium studentCountryUSAMy Question or IssueThere is a previous post about this and the solution did not work. I cancelled my premium for student through spotify, renewed it, went to the tab of services and there was only "start watching" on bot...

  • Visitor
  • Plan Premium student Country USA My Question or Issue There is a previous post about this and the solution did not work. I cancelled my premium for student through spotify, renewed it, went to t...
  • Billy-J
  • Spotify Star
  • 644 Views
  • 1 replies
  • 0 likes
  • 644 Views
  • 1 replies
  • 0 likes