Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18601 Views
  • 27 replies
  • 4 likes
  • 18601 Views
  • 27 replies
  • 4 likes

Superuser Contribution Why does my premium subscription expire? I haven't canceled it.

App and emails from Spotify ask me to renew the premium subscription - without any cancelation of contract. Payment should be running normal ( via PayPal) : The account details show that the next payment is due mid October 2022. Shall I renew premium...

  • Visitor
  • App and emails from Spotify ask me to renew the premium subscription - without any cancelation of contract. Payment should be running normal ( via PayPal) : The account details show that the next pay...
  • Eni
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have Spotify premium but I still get adds while playing music

I have tried logging off and back on with google and Facebook. My account says premium but I still get the adds.

  • Visitor
  • I have tried logging off and back on with google and Facebook. My account says premium but I still get the adds.
  • AlejaR
  • Moderator
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does Premium membership stack?

My Question or IssueI bought a Premium Family membership whilst having ongoing Premium Duo membership. Will the Premium family membership renew right after the Premium Duo membership or for how long would I have to wait for the membership status to u...

  • Newbie
  • My Question or Issue I bought a Premium Family membership whilst having ongoing Premium Duo membership. Will the Premium family membership renew right after the Premium Duo membership or for how lon...
  • AlejaR
  • Moderator
  • 993 Views
  • 1 replies
  • 0 likes
  • Premium
    Premium Duo
    Premium family
    Subscriptions
  • 993 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my spotify premium gone, while i still have it

My account is saying that i need to upgrade to premium. But i already have this through my phone company. My phone company is also linked to my spotify so it can activate the premium. I already checked with my phone company and i still have spotify p...

  • Visitor
  • My account is saying that i need to upgrade to premium. But i already have this through my phone company. My phone company is also linked to my spotify so it can activate the premium. I already check...
  • Jeremy
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment that has been taken not reflecting on account, premium warning

The payment has already been taken out of my account about a week ago, however the premium warning is still showing up.

  • Visitor
  • The payment has already been taken out of my account about a week ago, however the premium warning is still showing up.
  • Jeremy
  • Spotify Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Duo - can't confirm our address

Hi! I changed my premium plan for a DUO. I sended an invitation to my girlfriend. We gave our address but on my girls phone shows an information, that she's giving a wrong address. What should we do?

  • Visitor
  • Hi!    I changed my premium plan for a DUO. I sended an invitation to my girlfriend. We gave our address but on my girls phone shows an information, that she's giving a wrong address. Wha...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Superuser Contribution My premium payment is 69000VND instead of 59000VND

I am from Vietnam, my subscription is Premium with 59000 in Vietnamese Dong, but monthly I have to pay 69000, my bank statements says that, but on my Spotify account receipt, it says 59000. Anyone got a similar situation or any idea?

  • Newbie
  • I am from Vietnam, my subscription is Premium with 59000 in Vietnamese Dong, but monthly I have to pay 69000, my bank statements says that, but on my Spotify account receipt, it says 59000. Anyone go...
  • Lyubka
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution I clicked the free trial for Spotify premium and I paid even when cancelled

So I clicked onto it to try the free trial first and then I had to link my Gcash to it and automatically paid for premium so I tried canceling within that same hour but my money’s still not back. Is there a way for me to refund the money I paid for i...

  • Visitor
  • So I clicked onto it to try the free trial first and then I had to link my Gcash to it and automatically paid for premium so I tried canceling within that same hour but my money’s still not back. Is ...
  • Lyubka
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM ACCOUND NOT ACTIVATED EVEN AFTER SUCCESSFUL PAYMENT FOR ONE YEAR

I have made payment of 1189 for one year premium membership on 14th October. Even after successful money transfer, my account is still not premium. I've got confirmation from bank that you've received the payment. Please activate my premium account ....

  • Visitor
  • I have made payment of 1189 for one year premium membership on 14th October. Even after successful money transfer, my account is still not premium. I've got confirmation from bank that you've receive...
  • MihailY
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

I tried to subscribe to spotify for free and there was a charge

I tried to subscribe to spotify for free and there was a charge.I made two attempts on a card, and the message appeared saying that I was not entitled to a subscription, I tried with another card and it worked. However, on the first card, I received ...

  • Visitor
  • I tried to subscribe to spotify for free and there was a charge. I made two attempts on a card, and the message appeared saying that I was not entitled to a subscription, I tried with another card a...
  • Luan
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu cancelled after payment details updated and resubscribed

Plan: Premium Free/Premium : Premium Country: USA Device(iPhone 13)Operating System(iOS 16) I just switched my payment method from Paypal to Visa card and reactivated my Spotify subscription. Logged into Hulu after and noticed my free Hulu subscripti...

  • Newbie
  • Plan: Premium  Free/Premium : Premium  Country: USA   Device (iPhone 13) Operating System (iOS 16)   I just switched my payment method from Paypal to Visa card and reacti...
  • Alex
  • Spotify Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Porque está sendo cobrado duas vezes a minha assinatura

Fiz a assinatura no dia 14/10 e já foi debitado da minha conta os 9,90 e no dia 19/10 foi debitado novamente mais 9,90 o q está acontecendo

  • Visitor
  • Fiz a assinatura no dia 14/10 e já foi debitado da minha conta os 9,90 e no dia 19/10 foi debitado novamente mais 9,90 o q está acontecendo
  • Bittencourt
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution me suscribi al plan familiar pero me cragaron el plan individual.

El dia 17 de Octubre me suscribi al plan familiar, pero en mi tarjeta se crago $115 del plan individual, pero lugo lo cambie, pero no me han cargado la diferencia. Y tambien en mi facturas aparecen los $115, y nos hanllegado correos en los que dice h...

  • Visitor
  • El dia 17 de Octubre me suscribi al plan familiar, pero en mi tarjeta se crago $115 del plan individual, pero lugo lo cambie, pero no me han cargado la diferencia. Y tambien en mi facturas aparecen l...
  • Alex
  • Spotify Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subskrypcja premium nie działa

Dostałem potwierdzenie zakupu i w panelu klienta widnieje subskrypcja premiu, lecz w żadnej wersji aplikacji nie mogę używać wersji premium.

  • Visitor
  • Dostałem potwierdzenie zakupu i w panelu klienta widnieje subskrypcja premiu, lecz w żadnej wersji aplikacji nie mogę używać wersji premium.
  • Dian
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution está sendo cobrado no meu cartão uma conta que não uso

Fiz o plano individual mas não consegui acessar, ai comeu usei o Duo do meu namorado, porem esta sendo cobrado no cartão da minha mae o individual

  • Visitor
  • Fiz o plano individual mas não consegui acessar, ai comeu usei o Duo do meu namorado, porem esta sendo cobrado no cartão da minha mae o individual
  • MihailY
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como quito mi tarjeta de spotify

Tenia un plan activo, ya lo cancelé pero no me aparece la opción de borrar mi tarjeta del banco

  • Visitor
  • Tenia un plan activo, ya lo cancelé pero no me aparece la opción de borrar mi tarjeta del banco
  • MihailY
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes