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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59368 Views
  • 25 replies
  • 5 likes
  • 59368 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35397 Views
  • 19 replies
  • 2 likes
  • 35397 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26568 Views
  • 16 replies
  • 2 likes
  • 26568 Views
  • 16 replies
  • 2 likes

I cant subscribe

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I try to press "start with spotify permium" it says in a red box: "Something went wrong....

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I ...
  • Billy-J
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice for spotify student.

PlanFreeCountryCanadaDevice(iPhone 6s)Operating System(iOS 11.4) My Question or IssueI have been charged 4.99 CAD for spotfy student even though there are no subscriptions or reciepts. On my bak account is shows that 4.99 has been charged twice (on h...

  • Visitor
  • Plan Free Country Canada Device (iPhone 6s) Operating System (iOS 11.4)   My Question or Issue I have been charged 4.99 CAD for spotfy student even though there are no subscriptions or...
  • Billy-J
  • Spotify Star
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Student subscription deactivated but invoice is paid

PlanFree/Premium (Student)CountryNetherlandsDevice(iPhone 7, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I have paid my invoice for September however today my account was switched to the fr...

  • Newbie
  • Plan Free/Premium (Student) Country Netherlands Device (iPhone 7, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, &n...
  • OviiiOne
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! Premium

I’ve had the premium subscription for years. I recently canceled my credit card and was sent back to the free subscription. But then i got a new card and updsted the payment in my icloud but i couldn’T change ANYWHERE in the app to the premium subscr...

  • Casual Listener
  • I’ve had the premium subscription for years. I recently canceled my credit card and was sent back to the free subscription. But then i got a new card and updsted the payment in my icloud but i couldn...
  • Juliazerwes
  • Casual Listener
  • 511 Views
  • 2 replies
  • 0 likes
  • 511 Views
  • 2 replies
  • 0 likes

Hola! Me descontaron la suscripción pero no tengo spotify premium

No se requiere ninguna de la información a continuación. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo.PlanGratis / PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro a finales de 2016)Sistema operat...

  • Casual Listener
  • No se requiere ninguna de la información a continuación. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo. Plan Gratis / Premium País   Dispositivo (iPho...
  • OviiiOne
  • Community Legend
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

My Premium subscription suddenly stopped, but I already paid

Location The NetherlandsThe title says it all. I pay with a Dutch bank and it has worked for months now suddenly my premium subscription has stopped, I haven't gotten ANY email, notification or whatever about this, it just stopped abruptly. And I pai...

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  • Casual Listener
  • Location The Netherlands The title says it all. I pay with a Dutch bank and it has worked for months now suddenly my premium subscription has stopped, I haven't gotten ANY email, notification o...
  • Shuidong
  • Roadie
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Credit Card Payment Failure

Every month, my spotify premium payment fails.When i update my payment details, it takes the payment and i can keep using premium. The problem is that i use the same credit card before and after updating payment details. But every month, im having th...

  • Visitor
  • Every month, my spotify premium payment fails. When i update my payment details, it takes the payment and i can keep using premium.   The problem is that i use the same credit card before a...
  • Billy-J
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • Credit Card
    Failure
    Payment
    Premium
  • 344 Views
  • 1 replies
  • 0 likes

I bought premium on my old account that I don’t use can I switch it to my regular one

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Charged twice 2 different amounts, why?

I've been charged twice this month.I didn't upgrade to family, I don't have multiple accounts. My account is linked to my Facebook.I just renewed my premiuim.But I've been charged €12.99 and €9.99 on September 15thWhy is this Spotify?

  • Visitor
  • I've been charged twice this month. I didn't upgrade to family, I don't have multiple accounts. My account is linked to my Facebook. I just renewed my premiuim. But I've been charged €12.99 and €9...
  • Billy-J
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Spotify Premium Duo

I tried to access Spotify Premium Duo under Account Overview, but it just keeps buffering and won't let me access. Is this because the one i'm sharing with removed their account?

  • Visitor
  • I tried to access Spotify Premium Duo under Account Overview, but it just keeps buffering and won't let me access. Is this because the one i'm sharing with removed their account?
  • Billy-J
  • Spotify Star
  • 254 Views
  • 1 replies
  • 1 likes
  • 254 Views
  • 1 replies
  • 1 likes

Spotify Premium Family plan

Hello Spotify,Can I share my Spotify Premium Family plan with my friends?

  • Visitor
  • Hello Spotify, Can I share my Spotify Premium Family plan with my friends?
  • Shuidong
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

subscription/account problems

I have a Facebook linked free account that I just tried to make premium. However, I used a different email address as it asked for one linked to my student account. This has now made a separate account I didn't know existed have the premium plan and ...

  • Casual Listener
  • I have a Facebook linked free account that I just tried to make premium. However, I used a different email address as it asked for one linked to my student account. This has now made a separate accou...
  • OneByBoo
  • Community Legend
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

Solved!! Cobrança indevida

Assinei o premium por 1'99 Mais depois de realizar a pagamento , falaram q não é possível .Mas efetuaram a cobrança ..

Capture+_2019-05-23-13-52-09.png
  • Newbie
  • Assinei o premium por 1'99  Mais depois de realizar a pagamento , falaram q não é possível . Mas efetuaram a cobrança ..   
  • Luan
  • Spotify Star
  • 726 Views
  • 10 replies
  • 1 likes
  • 726 Views
  • 10 replies
  • 1 likes

Cancel Spotify Student phone subscription

PlanFree/PremiumCountryPhilippinesDeviceSony Xperia C302Operating SystemAndroid 4.2.2 Jellybean My Question or IssueHow can I cancel my subscription with student discount? I got my subscription but I don't get my premium.

  • Casual Listener
  • Plan Free/Premium Country Philippines Device Sony Xperia C302 Operating System Android 4.2.2 Jellybean   My Question or Issue How can I cancel my subscription with student discount? I ...
  • HaggaiAromin
  • Casual Listener
  • 284 Views
  • 6 replies
  • 0 likes
  • 284 Views
  • 6 replies
  • 0 likes

Pago por prueba de treinta días.

Acabo de iniciar la prueba gratuita y ya se me realizó un cobró por $98, en el recibo aparecen $0 pero en mi cuenta bancaria aparece el cobro. No, nunca había contratado premium ni nada parecido.PlanPremiumCountryMéxicoDeviceSamsung Galaxy A6+

  • Visitor
  • Acabo de iniciar la prueba gratuita y ya se me realizó un cobró por $98, en el recibo aparecen $0 pero en mi cuenta bancaria aparece el cobro.  No, nunca había contratado premium ni nada pareci...
  • Rene01
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Can't access Hulu with Spotify Premium with Hulu

Am a Spotify Premium with Hulu subscriber. I have already linked my account to Hulu, and used to be able to access Hulu to stream. But recently I can't login into my Hulu account or stream Hulu any longer. I've tried to relink my accounts but it says...

  • Casual Listener
  • Am a Spotify Premium with Hulu subscriber.   I have already linked my account to Hulu, and used to be able to access Hulu to stream. But recently I can't login into my Hulu account or stream H...
  • twos
  • Casual Listener
  • 1232 Views
  • 2 replies
  • 0 likes
  • 1232 Views
  • 2 replies
  • 0 likes

Spotify logs me out of premium when offline

PlanPremiumCountryGermany/Canada DeviceMoto G5Operating SystemAndroid My Question or IssueSpotify logs me out when offline. Was driving to US today where I don't have data. Then the spotify app, instead of working, showed a login screen of death tell...

  • Visitor
  • Plan Premium Country Germany/Canada   Device Moto G5 Operating System Android   My Question or Issue Spotify logs me out when offline.   Was driving to US today where I do...
  • tyleranne
  • Casual Listener
  • 779 Views
  • 1 replies
  • 0 likes
  • 779 Views
  • 1 replies
  • 0 likes

spotify offers me 3 free months by clicking on a ad that doesn't work

That's it. I've tried like 10 times after listening to a commercial by clicking on the "3 months trial" ad but it sends me to a 1 month page or other options.¿?

  • Visitor
  • That's it. I've tried like 10 times after listening to a commercial by clicking on the "3 months trial" ad but it sends me to a 1 month page or other options. ¿?
  • Billy-J
  • Spotify Star
  • 409 Views
  • 3 replies
  • 0 likes
  • 409 Views
  • 3 replies
  • 0 likes

Solved!! Hulu Sign up

I'm on the premium plan. I get notifications and emails that I am eligible for free hulu. I go to sign up and get taken to my account page where there are no instructions for how to activate hulu. I am already signed up for premium, so why is this so...

  • Newbie
  • I'm on the premium plan. I get notifications and emails that I am eligible for free hulu. I go to sign up and get taken to my account page where there are no instructions for how to activate hulu. I ...
  • famattjr
  • Casual Listener
  • 3092 Views
  • 20 replies
  • 12 likes
  • Hulu
  • 3092 Views
  • 20 replies
  • 12 likes

Cancel Spotify Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 11148849849
  • Casual Listener
  • 544 Views
  • 2 replies
  • 0 likes
  • Spotify Premium
    Spotify Premium crash
    Spotify Premium Student
  • 544 Views
  • 2 replies
  • 0 likes