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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45478 Views
  • 16 replies
  • 4 likes
  • 45478 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28589 Views
  • 19 replies
  • 2 likes
  • 28589 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20162 Views
  • 6 replies
  • 1 likes
  • 20162 Views
  • 6 replies
  • 1 likes

Changed the payment metod and got charged R$10,00

Hi, i'm from Brazil and when i changed my payment metod i've got charged for R$10,00. Is this a thing? Will i receive my money back?

  • Casual Listener
  • Hi, i'm from Brazil and when i changed my payment metod i've got charged for R$10,00. Is this a thing? Will i receive my money back?
  • OneByBoo
  • Community Legend
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes

Superuser Contribution South African debit card not working

PlanPremiumCountrySouth AfricaDeviceGalaxy S9+, Windows PCOperating SystemAndroid, Windows 10 My Question or IssueGood day, My old debit card expired that I was using for premium subscriptiont. I am trying to update with my new debit card but I keep ...

  • Regular
  •   Plan Premium Country South Africa Device Galaxy S9+, Windows PC Operating System Android, Windows 10   My Question or Issue Good day,   My old debit card expired that I ...
  • BlueSuede2000
  • Newbie
  • 2335 Views
  • 16 replies
  • 0 likes
  • 2335 Views
  • 16 replies
  • 0 likes

Superuser Contribution Your Services Tab

PlanPremiumCountryUnited StatesDevice(Web)Operating System(Windows 10) My Question or IssueI am trying to activate my Hulu free offer. I already have a premium account, but I am unable to locate "Your Services" in order to link my Hulu account.

  • Casual Listener
  •   Plan Premium Country United States Device (Web) Operating System (Windows 10)   My Question or Issue I am trying to activate my Hulu free offer. I already have a premium a...
  • mrmikeob
  • Casual Listener
  • 13948 Views
  • 14 replies
  • 3 likes
  • 13948 Views
  • 14 replies
  • 3 likes

Payed via Upi Spotify premium not subscribed

PlanPremiumCountryIndiaDeviceRedmi note 5 proOperating SystemMIUI My Question or IssueI payed via Upi for my Spotify premium subscription . My payment has been processed and my premium subscription isn't active. Please help!

  • Newbie
  • Plan Premium Country India Device Redmi note 5 pro Operating System MIUI   My Question or Issue I payed via Upi for my Spotify premium subscription . My payment has been processed and ...
  • OneByBoo
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • UPI
  • 163 Views
  • 1 replies
  • 0 likes

problem with spotify premium

i have spotify premium but when i turn my phone offline, with no internet, spotify doesn’t play the songs. but when i out my phone online everything turns normal. why??? with spotify premium i should be able to listen to the songs offlinePlanFree/Pre...

  • Casual Listener
  • i have spotify premium but when i turn my phone offline, with no internet, spotify doesn’t play the songs. but when i out my phone online everything turns normal. why??? with spotify premium i should...
  • martinav1
  • Casual Listener
  • 209 Views
  • 4 replies
  • 0 likes
  • 209 Views
  • 4 replies
  • 0 likes

Over being charged when I have tried countless times to stop my service

PlanFree/PremiumCountry My Question or IssueI have not used the Premium service for over a year and have reached out a few times trying to cancel my subscription. Every month I am still being charged and cannot ever reach anyone. I have a Vizio TV an...

  • Newbie
  • Plan Free/Premium Country   My Question or Issue I have not used the Premium service for over a year and have reached out a few times trying to cancel my subscription. Every month I am stil...
  • Billy-J
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Linking Hulu Account

I tried linking my existing Hulu account but it was rejected because I had the ad-free subscription. The message from Spotify said to change my Hulu subscription to the ad-supported (basic) plan in order to link the accounts. I changed by Hulu subscr...

  • Casual Listener
  • I tried linking my existing Hulu account but it was rejected because I had the ad-free subscription. The message from Spotify said to change my Hulu subscription to the ad-supported (basic) plan in o...
  • Billy-J
  • Spotify Star
  • 1177 Views
  • 6 replies
  • 0 likes
  • Hulu
  • 1177 Views
  • 6 replies
  • 0 likes

Solved!! Switching from Spotify to Spotify Premium for Students

PlanFree/PremiumCountryUSADevice Operating System My Question or IssueI've had Spotify for a while now but just today I switched it to Spotify Premium since I am a student. My concern is whether I have to do something on my end or will Spotify recogn...

  • Casual Listener
  • Plan Free/Premium Country USA Device   Operating System     My Question or Issue I've had Spotify for a while now but just today I switched it to Spotify Premium since I am a...
  • kendinavarrete
  • Casual Listener
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes

Received a free hulu email

I have a Premium Plan (United States) and received an email stating "We’re so happy to have you as a Premium member. And we’re extra happy to give you Hulu as part of your Premium plan, at no additional cost. "I already have Hulu linked through my ac...

  • Casual Listener
  • I have a Premium Plan (United States) and received an email stating " We’re so happy to have you as a Premium member. And we’re extra happy to give you Hulu as part of your Premium plan, at no additi...
  • Brunelicia
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Solved!! Premium

hey guys, how can i get premium with spotify gift cards?

  • Casual Listener
  • hey guys,   how can i get premium with spotify gift cards?
  • Nico
  • Community Legend
  • 404 Views
  • 3 replies
  • 0 likes
  • 404 Views
  • 3 replies
  • 0 likes

Solved!! Hulu Sign up

I'm on the premium plan. I get notifications and emails that I am eligible for free hulu. I go to sign up and get taken to my account page where there are no instructions for how to activate hulu. I am already signed up for premium, so why is this so...

  • Newbie
  • I'm on the premium plan. I get notifications and emails that I am eligible for free hulu. I go to sign up and get taken to my account page where there are no instructions for how to activate hulu. I ...
  • famattjr
  • Casual Listener
  • 2774 Views
  • 20 replies
  • 12 likes
  • Hulu
  • 2774 Views
  • 20 replies
  • 12 likes

SPOTIFY IS STIL CHARGING ME HELP!!

PlanFree/PremiumCountryCanadaDeviceAndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have cancelled my subscription 2 months ago and both of those month spotify have taken 9.99 from me. This is frustrating trying to...

  • Regular
  • Plan Free/Premium Country Canada Device Android Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have cancelled my subscription 2 months ago and b...
  • Brunelicia
  • Spotify Star
  • 148 Views
  • 3 replies
  • 0 likes
  • 148 Views
  • 3 replies
  • 0 likes

Spotify cancelado, cobrança indevida

Cancelei minha conta Spotify há cerca de 3 meses e continuo recebendo as cobranças no cartão de crédito.Já segui TODAS as orientações que existem no site Spotify, já verifiquei TODOS os e-mails, contas de Facebook, NENHUMA possível conta é premium, m...

  • Casual Listener
  • Cancelei minha conta Spotify há cerca de 3 meses e continuo recebendo as cobranças no cartão de crédito. Já segui TODAS as orientações que existem no site Spotify, já verifiquei TODOS os e-mails, co...
  • Bittencourt
  • Spotify Star
  • 146 Views
  • 3 replies
  • 0 likes
  • 146 Views
  • 3 replies
  • 0 likes

Error while subscribing Premium with Paypal

Plannow: Free / trying to subscribe PremiumCountryPlilippinesDeviceLaptop LenovoOperating SystemWindows 10 My Question or IssueWhile trying to subscribe for Premium with my PayPal account (same country, confirmed, limits are raised etc...) constantly...

  • Casual Listener
  • Plan now: Free / trying to subscribe Premium Country Plilippines Device Laptop Lenovo Operating System Windows 10   My Question or Issue While trying to subscribe for Premium with my P...
  • Billy-J
  • Spotify Star
  • 991 Views
  • 3 replies
  • 0 likes
  • 991 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancelada cuenta premium con PS4

PlanFree and PremiumCountrySpainDeviceAllOperating SystemAndroid and Deskotp My Question or IssueBuenos días, Me han pasado automáticamente a la cuenta free habiendo pagado la cuenta premium a través de PS4. De hecho, me han cobrado 10 euros en lugar...

  • Casual Listener
  •   Plan Free and Premium Country Spain Device All Operating System Android and Deskotp   My Question or Issue Buenos días,   Me han pasado automáticamente a la cuenta free ...
  • Guido
  • Spotify Legend
  • 277 Views
  • 5 replies
  • 0 likes
  • 277 Views
  • 5 replies
  • 0 likes

How can i get my money back?

My Question or Issuei accidentally subscribed to premium and i would like to get my money back because i did not use it

  • Newbie
  • My Question or Issue i accidentally subscribed to premium and i would like to get my money back because i did not use it
  • Brunelicia
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de fecha de facturación

Necesito ayuda, deje de pagar premium y me espere 15 días, ya despues de eso pague nuevamente, cuando mire las facturas estavan correctas, mire que la menbrecia se me vencia el 19 de abril, pero de echo se me acaba de vencer antes con el día de la fe...

  • Newbie
  • Necesito ayuda, deje de pagar premium y me espere 15 días, ya despues de eso pague nuevamente, cuando mire las facturas estavan correctas, mire que la menbrecia se me vencia el 19 de abril, pero de e...
  • Katerina
  • Spotify Legend
  • 1387 Views
  • 1 replies
  • 0 likes
  • 1387 Views
  • 1 replies
  • 0 likes

[All Platforms] No option for HULU in Account Overview

I received the 6 Months promotion for S10 and spotify premium. Understand that this spotify premium would be directly connected with Hulu as well. However, when reviewing the account status it looks like there's nothing to activate. Any ideas on what...

  • Newbie
  • I received the 6 Months promotion for S10 and spotify premium. Understand that this spotify premium would be directly connected with Hulu as well.   However, when reviewing the account status ...
  • OneByBoo
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • All Platforms
  • 220 Views
  • 1 replies
  • 0 likes

Solved!! S10 free offer not working

Country USA DeviceGalaxy S10 Operating SystemAndroid My Question or Issue I recently got an S10 and I am trying tying to sign up for the 6 month free trial. The first time I tried I used PayPal as my building information and at the end it spotify app...

  • Casual Listener
  •   Country  USA    Device Galaxy S10   Operating System Android    My Question or Issue   I recently got an S10 and I am trying tying to sign up for...
  • Dandandat
  • Casual Listener
  • 685 Views
  • 2 replies
  • 0 likes
  • 685 Views
  • 2 replies
  • 0 likes

Solved!! Trouble linking Hulu Account

I tried linking my existing Hulu account but it was originally rejected becuase I had the ad-free version. The auto message from Spotify said to change (manage) my subscription to the ad-supported (basic) plan in order to link the accounts. So I went...

  • Casual Listener
  • I tried linking my existing Hulu account but it was originally rejected becuase I had the ad-free version. The auto message from Spotify said to change (manage) my subscription to the ad-supported (b...
  • Billy-J
  • Spotify Star
  • 536 Views
  • 5 replies
  • 0 likes
  • 536 Views
  • 5 replies
  • 0 likes