Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
crazzzychel
Casual Listener
88909 Views
54 replies
5 likes

88909 Views
54 replies
5 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
3 weeks ago
nacho121
Visitor
11088 Views
24 replies
2 likes

11088 Views
24 replies
2 likes

Superuser Contribution 30 Day offline

PlanFamily PremiumUSA DeviceIphone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCorrect me if I’m wrong, after 30 days of offline, my music will automatically be removed from download: even if my plan is on auto renew...

Nhat357
Newbie
Plan Family Premium USA Device Iphone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Correct me if I’m wrong, after 30 days of offline, ...
2022-02-27 10:38:30 AM
2022-02-27 12:53:03 AM
Eni
Moderator
578 Views
1 replies
0 likes

578 Views
1 replies
0 likes

[Desktop][Other] How do I deactivate Hulu and remove it from my Spotify account?

The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching".

kmonster
Visitor
The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching".
2021-09-05 10:15:08 AM
2022-02-26 7:45:05 PM
Taylith
Community Legend
414 Views
1 replies
1 likes
Desktop
Other

414 Views
1 replies
1 likes

Superuser Contribution Can't make Duo work - address didn't match

PlanPremiumCountryFrance/GermanyDeviceAndroid phone My Question or IssueHi everyone, I've had a premium account for some years now, and I just upgraded to DUO. I am French, i'm paying my monthly fee with my paypal account, linked to my french bank ac...

Flow2
Newbie
Plan Premium Country France/Germany Device Android phone My Question or Issue Hi everyone, I've had a premium account for some years now, and I just upgraded t...
2022-02-21 9:51:12 AM
2022-02-21 11:01:16 PM
MafeG
Spotify Legend
417 Views
1 replies
1 likes

417 Views
1 replies
1 likes

Superuser Contribution Double Charged in the space of a week for Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

tazwig
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2022-02-21 3:22:14 AM
2022-02-21 4:42:33 PM
Ver
Spotify Legend
294 Views
1 replies
0 likes
Overcharged in a week for Premium

294 Views
1 replies
0 likes

Superuser Contribution Subscription

so I have been trying to get Spotify premium and when I try to change my subscription it shows me all the free plans but it says I have already used up my free subscription plan so what do I do how do I get the plan without the free plans

Par1s
Newbie
so I have been trying to get Spotify premium and when I try to change my subscription it shows me all the free plans but it says I have already used up my free subscription plan so what do I ...
2022-02-19 9:15:45 PM
2022-02-21 10:19:08 AM
Ver
Spotify Legend
398 Views
1 replies
0 likes

398 Views
1 replies
0 likes

Superuser Contribution DUO ISSUES

PlanPremiumCountryRSADeviceHuawei P Smart Lite or some such swearwordOperating SystemAndroid My Question or IssueI'm about at my wit's end with Spotify to be honest. To get 'support' one must register and join a community, trawl through FAQ's and oth...

RhiannonOset
Casual Listener
Plan Premium Country RSA Device Huawei P Smart Lite or some such swearword Operating System Android My Question or Issue I'm about at my wit's end with Spotify to be honest. To get '...
2022-01-31 7:03:33 PM
2022-02-19 6:36:55 PM
OscarDC
Moderator
1182 Views
6 replies
1 likes

1182 Views
6 replies
1 likes

Superuser Contribution Subscribed to Premium with wrong account

PlanPremium DuoCountryLuxembourg DeviceiPhone, SamsungOperating SystemiOS 10, Android My Question or IssueI was unknowingly still signed in with a family member's account instead of mine. I subscribed to Spotify Premium Duo. 1) can I transfer the sub...

JonDC8
Newbie
Plan Premium Duo Country Luxembourg Device iPhone, Samsung Operating System iOS 10, Android My Question or Issue I was unknowingly still signed in with a family member's accoun...
2022-02-18 7:45:55 AM
2022-02-18 8:11:02 PM
MafeG
Spotify Legend
649 Views
1 replies
0 likes

649 Views
1 replies
0 likes

premium isn't working

PlanFree/PremiumCountryIndiaDeviceRedmi note 4, Dell Inspiron 15 3000Operating SystemAndroid 7, Windows 10 My Question or IssueI bought a premium individual subscription today. The amount has been deducted from my account but the premium isn't workin...

Aadi23
Newbie
Plan Free/Premium Country India Device Redmi note 4, Dell Inspiron 15 3000 Operating System Android 7, Windows 10 My Question or Issue I bought a premium individual subscription toda...
2022-02-18 1:13:54 PM
2022-02-18 7:01:34 PM
Bittencourt
Spotify Star
338 Views
1 replies
0 likes

338 Views
1 replies
0 likes

Stuck on Ex-Vodafone premium and music has stopped working

PlanPremiumCountryUnited KingdomDeviceiPhone XR, Apple TV 4KOperating SystemiOS 15, tvOS My Question or IssueI Ieft Vodafone on the 22nd January however my premium account is still tied to them! (as below image shows).I contacted Vodafone several tim...

RachelSomething
Newbie
Plan Premium Country United Kingdom Device iPhone XR, Apple TV 4K Operating System iOS 15, tvOS My Question or Issue I Ieft Vodafone on the 22nd January however my premium account is...
2022-02-16 6:28:56 PM
2022-02-17 3:14:18 AM
Maxim
Spotify Star
530 Views
1 replies
0 likes
Premium
Subscription
vodafone

530 Views
1 replies
0 likes

Your payment method and country don't match.

CountryCanadaDeviceSamsung Galaxy S8+Operating SystemAndroid Version 9 My Question or IssueHi I have been trying to get spotify premium 2 months free for valentines but every time I enter my information, I get the message saying "Your payment method ...

Flare_fq
Casual Listener
Country Canada Device Samsung Galaxy S8+ Operating System Android Version 9 My Question or Issue Hi I have been trying to get spotify premium 2 months free for valentines but every tim...
2022-02-10 10:35:45 PM
2022-02-16 9:31:22 AM
Maxim
Spotify Star
908 Views
3 replies
0 likes

908 Views
3 replies
0 likes

Can I purchase a Spotify Premium Gift Card for Indonesian user from Australia?

Can I purchase a Spotify Premium Gift Card (eCard) for a user in Indonesia from Australia? Where can I purchase the card and from what website? (Spotify official)How do I send it to them?Must I purchase a specific Indonesian gift card for them to be ...

kristigarratt
Casual Listener
Can I purchase a Spotify Premium Gift Card (eCard) for a user in Indonesia from Australia? Where can I purchase the card and from what website? (Spotify official) How do I send it to them?...
2022-02-16 5:05:34 AM
2022-02-16 9:29:07 AM
Maxim
Spotify Star
771 Views
1 replies
0 likes

771 Views
1 replies
0 likes

Solved!!Superuser Contribution Inviting a friend to Spotify: Link doesn't work

PlanPremium IndividualCountryGermany Hello,I got an email from Spotify with a Valentines day offer: a friend get's 2 month Premium for free. When I click the button "Invite a friend" in the email, the German Spotify website says that "This page no lo...

pebbles1284
Casual Listener
Plan Premium Individual Country Germany Hello, I got an email from Spotify with a Valentines day offer: a friend get's 2 month Premium for free. When I click the button "Invite a fri...
2022-02-07 10:08:56 PM
2022-02-14 8:41:10 AM
Ver
Spotify Legend
1279 Views
5 replies
0 likes

1279 Views
5 replies
0 likes

Is there premium discount event?

It's the first time I'm using spotify, but I think I should wait a bit more for joining premium if there is an event like a discount. Was there ever an event like that before?

raigen84
Newbie
It's the first time I'm using spotify, but I think I should wait a bit more for joining premium if there is an event like a discount. Was there ever an event like that before?
2022-02-12 6:12:57 AM
2022-02-12 10:49:37 PM
Hamikos
Roadie
334 Views
1 replies
1 likes
Discovery & Promo

334 Views
1 replies
1 likes

Superuser Contribution I bought premium today but in "community.spotify.com" it does not see that.

PlanPremiumCountryUSADeviceOpera browser on Windows 10Operating SystemWindows 10 My Question or IssueI bought premium spotify and it is working great except that I can't see where to comment on videos. MY ISSUE is that here in community, when I sign ...

ScotterMonkey
Casual Listener
Plan Premium Country USA Device Opera browser on Windows 10 Operating System Windows 10 My Question or Issue I bought premium spotify and it is working great except that I can't see ...
2022-01-29 1:58:53 AM
2022-02-11 4:29:09 PM
Jeremy
Spotify Legend
565 Views
3 replies
0 likes
Get premium

565 Views
3 replies
0 likes

wrong number of followers bug

When I or anyone else searches for my artist profile, the number shown is 1 follower, and on Spotify for artist it shows 277 for the same artist profile. how to solve this?I found a topic here about this but it doesn't show the solution

Gominho
Casual Listener
When I or anyone else searches for my artist profile, the number shown is 1 follower, and on Spotify for artist it shows 277 for the same artist profile. how to solve this? I found a topic here abou...
2022-02-10 4:24:41 AM
2022-02-11 9:36:50 AM
Maxim
Spotify Star
703 Views
1 replies
0 likes

703 Views
1 replies
0 likes

Superuser Contribution [Other] Report Fraud, Being offered Premium for a small amount of money.

Hello Spotify, I recently was offered premium Spotify for a small amount of money, they ofc ask for a small amount and you will have ''unlimited Premium'', but the problem is, that when you buy premium from these ''guys'' they take your Credit Card i...

DAMICO213
Visitor
Hello Spotify, I recently was offered premium Spotify for a small amount of money, they ofc ask for a small amount and you will have ''unlimited Premium'', but the problem is, that when you buy premi...
2022-02-09 5:25:56 AM
2022-02-10 3:05:57 PM
Alex
Spotify Legend
230 Views
1 replies
0 likes

230 Views
1 replies
0 likes

Superuser Contribution request a refund

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've just purchased Spotify premium but I'd like to get a refund.I haven't used Spotify sinc...

user-removed
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2022-01-30 5:34:02 PM
2022-02-09 5:52:33 PM
MafeG
Spotify Legend
1391 Views
3 replies
0 likes

1391 Views
3 replies
0 likes

Solved!! cant change payment or country

PlanPremiumCountryPalestine Deviceall platformsOperating Systemall os´s My Question or IssueHi I'm new premium user , i bought a 4 months trial subscription from third party website and it appears to Russian mts or something like that ;so I'm trying ...

mo3tazalia282
Newbie
Plan Premium Country Palestine Device all platforms Operating System all os´s My Question or Issue Hi I'm new premium user , i bought a 4 months trial subscription from...
2022-02-07 8:34:30 PM
2022-02-09 8:29:49 AM
Maxim
Spotify Star
700 Views
1 replies
0 likes

700 Views
1 replies
0 likes

Superuser Contribution Unable to log-in Hulu on my Spotify/Hulu acct.

Soo frustrated!!! My Spotify + Hulu acct was recently paused because Spotify was unable to draft a payment. So I updated my new payment information; I’m paid up and current now….but now I’m not able to access Hulu. Can someone please help me resolve ...

Ralfi5183
Newbie
Soo frustrated!!! My Spotify + Hulu acct was recently paused because Spotify was unable to draft a payment. So I updated my new payment information; I’m paid up and current now….but now I’m not able ...
2022-02-07 7:54:44 AM
2022-02-07 10:13:01 PM
MafeG
Spotify Legend
574 Views
1 replies
0 likes

574 Views
1 replies
0 likes

Superuser Contribution Change to yearly subscription

My Question or IssueI currently have a monthly subscription (Premium with Hulu) but am only seeing a pay by month option. Is there a way to prepay for the whole year? Plan: Spotify Premium with HuluFree/Premium: PremiumCountry: USA Device: iPhoneOper...

farsiderules
Casual Listener
My Question or Issue I currently have a monthly subscription (Premium with Hulu) but am only seeing a pay by month option. Is there a way to prepay for the whole year? Plan: Spotify Pr...
2022-02-05 5:07:34 PM
2022-02-06 4:32:13 PM
Jeremy
Spotify Legend
886 Views
1 replies
0 likes
Payments

886 Views
1 replies
0 likes

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