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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15648 Views
  • 27 replies
  • 3 likes
  • 15648 Views
  • 27 replies
  • 3 likes

I can’t change my country settings

I’m trying to get my brother my premium account. I had an address from another country. I already changed my payment method, and change my address but in my profile I can’t change the country. And he can’t access premium PlanPremiumCountryUS

  • Visitor
  • I’m trying to get my brother my premium account. I had an address from another country. I already changed my payment method, and change my address but in my profile I can’t change the country. And he...
  • Maxim
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Solved!! My billing doesn't match the advertised price

Plan: Family PremiumCountry: Finland Hello, hello!I'm being billed 18,99€ per month, ever since prices went up from 16,99€ about a year ago. Therefore I assume that the pricing of my subscription is dynamic. Yet, the current Family Premium subscripti...

  • Casual Listener
  • Plan: Family Premium Country: Finland   Hello, hello! I'm being billed 18,99€ per month, ever since prices went up from 16,99€ about a year ago. Therefore I assume that the pricing of my sub...
  • 99Keys
  • Casual Listener
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get premium

None of the below information is required. However, the more you provide the easier it will be for us to try and helpPlanFree CountryCanada DeviceSamsung A20 Operating SystemAndroid Hello, I've been trying to get Spotify premium but it keeps saying I...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Free   Country Canada   Device Samsung A20   Operat...
  • Alex
  • Spotify Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Buying Premium for someone else online, while being on Premium

Hello there anyone in the know! I would like to buy Premium for a cousin, would like to do it online and not in a store buying a gift card. I have a Premium Account myself, cannot do it from there as it seems.Thanks!PlanPremiumCountryHungary

  • Visitor
  • Hello there anyone in the know! I would like to buy Premium for a cousin, would like to do it online and not in a store buying a gift card. I have a Premium Account myself, cannot do it from there as...
  • Maxim
  • Spotify Star
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

Solved!! Can’t use free account

PlanFreeCountrySouth KoreaDeviceiPhone 11Operating SystemiOS 15.6 My Question or IssueWhy can’t i use spotify without spotify premium?As long as i can remember you could use spotify with a free account but you had some restrictions, but now if i don’...

  • Visitor
  • Plan Free Country South Korea Device iPhone 11 Operating System iOS 15.6   My Question or Issue Why can’t i use spotify without spotify premium? As long as i can remember you could us...
  • Maxim
  • Spotify Star
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha no pagamento com um cartão que funciona

Meu cartão de débito sempre funcionou para pagar minha assinatura, tanto que tenho vários recibos de pagamento do spotify com o cartão. Cancelei o premium por apenas 3 meses e quando voltei a usar o meu cartão não funciona. Ele está com saldo e funci...

  • Visitor
  • Meu cartão de débito sempre funcionou para pagar minha assinatura, tanto que tenho vários recibos de pagamento do spotify com o cartão. Cancelei o premium por apenas 3 meses e quando voltei a usar o ...
  • Dian
  • Spotify Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Changing country to Malaysia with mobile payment option

When trying to change my payment method to one in Malaysia, mobile option (only CC) does not appear. What can I do to change my original account to Malaysia as I've recently moved here but without a card at the moment.

  • Casual Listener
  • When trying to change my payment method to one in Malaysia, mobile option (only CC) does not appear. What can I do to change my original account to Malaysia as I've recently moved here but without a ...
  • Maxim
  • Spotify Star
  • 317 Views
  • 3 replies
  • 0 likes
  • 317 Views
  • 3 replies
  • 0 likes

Superuser Contribution Smart subscription "Oops, something went wrong. Please try again or contact our support team"

I tried to subscribe with load from Smart but always send "Oops! Something went wrong. Please try again or contact our support team." error they let me pay a subscription. I've tried the solution where you reply GETPIN and STOPPIN 1 to 8823 it worked...

  • Newbie
  • I tried to subscribe with load from Smart but always send "Oops! Something went wrong. Please try again or contact our support team." error they let me pay a subscription. I've tried the solutio...
  • Alex
  • Spotify Legend
  • 3556 Views
  • 1 replies
  • 0 likes
  • 3556 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify error

i had canceled my account 10 days ago and it’s still charged me for the month i don’t know why plz give me refund

  • Newbie
  • i had canceled my account 10 days ago and it’s still charged me for the month i don’t know why plz give me refund
  • OscarDC
  • Moderator
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo cannot take GoPay Payement

PlanPremium DuoCountryIndonesiaDeviceXiaomi Redmi 9TOperating SystemAndroid My Question or IssueMy Premium Duo cannot take payment from GoPay but when i renew my GoPay data, it keeps coming back to "Change Payment Detail" page to chose between Pulsa ...

  • Casual Listener
  • Plan Premium Duo Country Indonesia Device Xiaomi Redmi 9T Operating System Android   My Question or Issue My Premium Duo cannot take payment from GoPay but when i renew my GoPay data, ...
  • Alex
  • Spotify Legend
  • 368 Views
  • 3 replies
  • 0 likes
  • 368 Views
  • 3 replies
  • 0 likes

Trouble cancelling Premium

PlanPremium CountryUSA DeviceSamsung Galaxy S7 Operating SystemAndroid 8.0.0 My Question or IssueI think I subscribed to Premium through Facebook, but last year deleted my Facebook account. Now when I try to cancel my subscription I don't have the op...

  • Casual Listener
  • Plan Premium   Country USA   Device Samsung Galaxy S7   Operating System Android 8.0.0   My Question or Issue I think I subscribed to Premium through Facebook, but la...
  • reidkimball
  • Casual Listener
  • 300 Views
  • 5 replies
  • 0 likes
  • 300 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cancel the subscribe

Hello! My money was withdrawn from my account, for what kind of subscription! I want to request a refund for my subscription because my son accidentally activated it.What should I do?

  • Newbie
  • Hello!  My money was withdrawn from my account, for what kind of subscription!  I want to request a refund for my subscription because my son accidentally activated it. What should I do? ...
  • OscarDC
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Download music during the free trial

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I would like to know if it is possible to download music from Spotify during the free tria...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I ...
  • Tari_Mura
  • Visitor
  • 7746 Views
  • 5 replies
  • 2 likes
  • 7746 Views
  • 5 replies
  • 2 likes

Superuser Contribution Inviting person to Premium Duo

Plan Premium DuoFree/PremiumCountry US Device iphone(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue. I (manager) send invite to partner for new Premium Duo. She clicks on...

  • Newbie
  • Plan  Premium Duo Free/Premium Country  US   Device iphone (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) &nb...
  • OscarDC
  • Moderator
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento indesejável

O Spotify não me fez uma cobrança para debitar a fatura no meu cartão automaticamente se debitou e eu não quero mais usar o Spotify, cancelei hoje e debitou hoje ????

  • Visitor
  • O Spotify não me fez uma cobrança para debitar a fatura no meu cartão automaticamente se debitou e eu não quero mais usar o Spotify, cancelei hoje e debitou hoje ????
  • Dian
  • Spotify Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Idiots at spotify

It has now been 23 days since I last heard back from Spotify about an issue I reported three months ago. It has been a week and no one has answered my refund request. It has been two weeks and no one has answered my GDPR request. So if anyone has any...

  • Visitor
  • It has now been 23 days since I last heard back from Spotify about an issue I reported three months ago. It has been a week and no one has answered my refund request. It has been two weeks and no one...
  • user-removed
  • Not applicable
  • 510 Views
  • 2 replies
  • 0 likes
  • Spotify
  • 510 Views
  • 2 replies
  • 0 likes

pembayaran gopay

ini kenapa gk bisa bayar pake gopay ya buat yang di reward

  • Visitor
  • ini kenapa gk bisa bayar pake gopay ya buat yang di reward
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Didn't get spotify premium

I bought premium but I didn't get it 

  • Visitor
  • I bought premium but I didn't get it 
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Redeeming Gift cards

If I buy a gift card in Ecuador, can anyone who is in another country redeem it?

  • Visitor
  • If I buy a gift card in Ecuador, can anyone who is in another country redeem it?
  • geovanebento
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Had an individual Premium subscription, changed to duo and my dad can't join the plan

Hello peeps,As mentioned in title, I had an individual Premium account for over an year and decided to get the duo subscription so my dad can join Spotify Premium experience.We are from Romania, I've changed the plan, added the address we live on my ...

  • Visitor
  • Hello peeps, As mentioned in title, I had an individual Premium account for over an year and decided to get the duo subscription so my dad can join Spotify Premium experience. We are from Romania, ...
  • Yordan
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes