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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
69831 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
133954 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
71709 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
254918 Views
156 replies
13 likes
PlanPremiumCountryindia I recently purchased spotify duo (there was still one day remaining for my previous plan - individual to end) now that i check my account details it updates to show my plan validity till next month but its under individual and...
Plan Premium Country india I recently purchased spotify duo (there was still one day remaining for my previous plan - individual to end) now that i check my account details it updates to ...
Casual Listener
370 Views
2 replies
0 likes
I am currently subscribed to a premium plan but i would like to change to duo premium plan. How do i do it?
I am currently subscribed to a premium plan but i would like to change to duo premium plan. How do i do it?
Spotify Star
362 Views
1 replies
0 likes
Your payment method and country don't match.
Your payment method and country don't match.
Spotify Star
470 Views
1 replies
0 likes
PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a premium duo account but I still get ads while the other person doesnt, what's goin...
Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a p...
Moderator
942 Views
8 replies
0 likes
Hi everyone so I'm from Sri Lanka where I have access to prepaid plans and I was wondering if I can get the 12 month premium and the 6 month premium at the same time so I will have 1.5 years of premium? PlanPremiumCountrySri Lanka My Question or Issu...
Hi everyone so I'm from Sri Lanka where I have access to prepaid plans and I was wondering if I can get the 12 month premium and the 6 month premium at the same time so I will have 1.5 years of...
Spotify Star
359 Views
1 replies
0 likes
After purchasing student premium plan by debit card (money has been debited) but it didn't reflect in my account .PremiumCountry DeviceOnePlus 8TOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
After purchasing student premium plan by debit card (money has been debited) but it didn't reflect in my account . Premium Country Device OnePlus 8T Operating System (iOS 10...
Spotify Star
321 Views
1 replies
0 likes
Last month I have subscribed to Spotify premium with the individual plan, and yesterday I decided to change the plan to family subscription, and payed for the subscription using Ooredoo, the same payment method as last month , today I got charged for...
Last month I have subscribed to Spotify premium with the individual plan, and yesterday I decided to change the plan to family subscription, and payed for the subscription using Ooredoo, the same pay...
Spotify Star
463 Views
1 replies
0 likes
I got charged 4 times in a row, and I still don't have premium access, I just moved to Netherlands, but I was using spotify in Romania, every time I tried to pay it said "your payment method and country don't match", I tried to pay a few times, but i...
I got charged 4 times in a row, and I still don't have premium access, I just moved to Netherlands, but I was using spotify in Romania, every time I tried to pay it said "your payment method and coun...
Spotify Star
662 Views
3 replies
0 likes
My current Prepaid Premium subscription is going to expire on 23rd Aug. So can I renew it before date? Does it count from 24th Aug.?
My current Prepaid Premium subscription is going to expire on 23rd Aug. So can I renew it before date? Does it count from 24th Aug.?
Regular
16072 Views
8 replies
0 likes
PlanFree/PremiumCountryAustraliaDeviceIPhone 12Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueRecently switched from Premium to Premium Duo. The link my daughter receives says to login, theres no "sign up" for an account....
Plan Free/Premium Country Australia Device IPhone 12 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Recently switched from Premium to Premium Duo....
Spotify Star
563 Views
1 replies
0 likes
Hi, I have a problem. I can't get premium in the province of Quebec. Every offers right now doesn't include residents from Quebec. So everytime I try to get a new plan they refuse it and offers me to get other one but those ones doesn't include resid...
Hi, I have a problem. I can't get premium in the province of Quebec. Every offers right now doesn't include residents from Quebec. So everytime I try to get a new plan they refuse it and off...
Spotify Star
371 Views
1 replies
0 likes
PlanPremiumCountryIndia My Question or IssueI have an automatic payment set up for monthly renewal. The amount was deducted from my account but the Spotify app says the payment did not go through and hence, my plan has been downgraded.
Plan Premium Country India My Question or Issue I have an automatic payment set up for monthly renewal. The amount was deducted from my account but the Spotify app says the payment did n...
Spotify Star
383 Views
1 replies
1 likes
Is there anyone who can assist with a Spotify premium gift card that is not legible, but has valid receipts. Code was damaged when scratched off. Please help redeem.thank you
Is there anyone who can assist with a Spotify premium gift card that is not legible, but has valid receipts. Code was damaged when scratched off. Please help redeem. thank you
Community Legend
726 Views
1 replies
0 likes
I require a full refund because I did things correctly but got charged anyway. Please fix this.
I require a full refund because I did things correctly but got charged anyway. Please fix this.
Moderator
1714 Views
5 replies
1 likes
My premium family subscription changed to free. Paid with klarna! PlanPremiumCountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy changed my premium fa...
My premium family subscription changed to free. Paid with klarna! Plan Premium Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS...
Moderator
885 Views
5 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Country: The NetherlandsPlan: From Premium to DuoIssue: After 7 years of using one premium a...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Spotify Star
312 Views
1 replies
0 likes
I have a student account but would like to enroll in a duo account as well. Can I do a duo while maintaining my student discount?
I have a student account but would like to enroll in a duo account as well. Can I do a duo while maintaining my student discount?
Spotify Star
424 Views
1 replies
0 likes
Pague vi el movimiento en mi cuenta bancaria. pero cuando veo me envian un mensaje que no se proceso el pago Exijo una explicacion!
Pague vi el movimiento en mi cuenta bancaria. pero cuando veo me envian un mensaje que no se proceso el pago Exijo una explicacion!
Spotify Star
276 Views
1 replies
0 likes
My brother changed our Spotify plans to Spotify duo and it works perfectly fine on my Chromebook I got premium on it and everything but for my phones it says premium paused, and the only way it will let me use it is if I click a Spotify link then I c...
My brother changed our Spotify plans to Spotify duo and it works perfectly fine on my Chromebook I got premium on it and everything but for my phones it says premium paused, and the only way it will ...
Spotify Star
397 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a 3 month Premium tial going and also received a gift card for Christmas. The followin...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
Spotify Star
1078 Views
1 replies
0 likes
