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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45767 Views
  • 16 replies
  • 4 likes
  • 45767 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28846 Views
  • 19 replies
  • 2 likes
  • 28846 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20220 Views
  • 6 replies
  • 1 likes
  • 20220 Views
  • 6 replies
  • 1 likes

Superuser Contribution Cobro en prueba gratis

Pedí una prueba de 60 días gratis, leí los términos y condiciones y decía que no se me cobraría nada hasta terminar el periodo de prueba que es el 04-06-2019 y se me hizo un cargo en mi tarjeta de suscripción premium el mismo día que hice mi cuenta y...

  • Newbie
  • Pedí una prueba de 60 días gratis, leí los términos y condiciones y decía que no se me cobraría nada hasta terminar el periodo de prueba que es el 04-06-2019 y se me hizo un cargo en mi tarjeta de su...
  • Ivan
  • Spotify Legend
  • 1366 Views
  • 3 replies
  • 0 likes
  • 1366 Views
  • 3 replies
  • 0 likes

Subscription

PlanPremiumCountryGermanyDevice(Samsung Galaxy 9)Operating System(Android Pie) My Question or IssueI just wanted to subscribe on spotify premium but i just got charged like 60€ and Im still out of the premium, checking the E bank, the money is there,...

  • Newbie
  • Plan Premium Country Germany Device (Samsung Galaxy 9) Operating System (Android Pie)   My Question or Issue I just wanted to subscribe on spotify premium but i just got charged like 6...
  • Billy-J
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Still being charged without having premium and never having it

PlanFreeCountryUnited statesPhoneZte blade max My Question or IssueWhen the 3 months for only ¢99 was about I had tried to get it but was not given any of the premium features I contacted support and was told that they would cancel but wouldn't get m...

  • Newbie
  •   Plan Free Country United states Phone Zte blade max   My Question or Issue When the 3 months for only ¢99 was about I had tried to get it but was not given any of the premium fea...
  • Billy-J
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Cannot subscribe to a student offer

I cannot access to the subscription page in order to subscribe to a student account. Please refer to attached picture.PlanFree/PremiumCountryFranceDevice(iPhone 6s) My Question or IssueHow can I get the access in order to subscribe to a student accou...

  • Newbie
  • I cannot access to the subscription page in order to subscribe to a student account. Please refer to attached picture. Plan Free/Premium Country France Device (iPhone 6s)   My Question o...
  • Billy-J
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Hulu using redeem card

WHY DOES USING THE REDEEM CARD OPTION FOR SPOTIFY PREMIUM NEGATE THE OPTION FOR HULU? I FEEL AS THOUGH WITH ME BEING A PAYING CUSTOMER, AND HAVE BEEN FOR OVER A YEAR NOW (OFF AND ON), I SHOULD STILL BE ABLE TO ENJOY THE SERVICES. NOT THE END OF THE W...

  • Casual Listener
  • WHY DOES USING THE REDEEM CARD OPTION FOR SPOTIFY PREMIUM NEGATE THE OPTION FOR HULU? I FEEL AS THOUGH WITH ME BEING A PAYING CUSTOMER, AND HAVE BEEN FOR OVER A YEAR NOW (OFF AND ON), I SHOULD STILL ...
  • Billy-J
  • Spotify Star
  • 534 Views
  • 3 replies
  • 1 likes
  • 534 Views
  • 3 replies
  • 1 likes

Solved!! Spotify premium family REFUND

PlanPremiumCountryukDevicePCOperating SystemWINDOWS 10 My Question or IssueI accidentley bought 2 spotify premiums on the same account i only want one is there a way to get a refund

  • Newbie
  •   Plan Premium Country uk Device PC Operating System WINDOWS 10   My Question or Issue I accidentley bought 2 spotify premiums on the same account i only want one is there a way ...
  • Billy-J
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Prepaid Premium Spotify and Hulu?

I’m an existing premium Spotify user with 6 months remaining on a yearly prepaid account. I don’t see an activate Hulu option in my settings. Am I eligible to get Hulu as part of my subscription? If so, how do I set it up?

  • Not applicable
  • I’m an existing premium Spotify user with 6 months remaining on a yearly prepaid account. I don’t see an activate Hulu option in my settings. Am I eligible to get Hulu as part of my subscription? If ...
  • Billy-J
  • Spotify Star
  • 789 Views
  • 5 replies
  • 0 likes
  • Hulu
  • 789 Views
  • 5 replies
  • 0 likes

Compre una tarjeta de regalo, y no puedo canjearla

El día de hoy compre una tarjeta de regalo de Spotify, al querer ingresarla esta me marca que es invalida, no se que hacer al respecto y neceisto ayuda para solucionar este problema

  • Newbie
  • El día de hoy compre una tarjeta de regalo de Spotify, al querer ingresarla esta me marca que es invalida, no se que hacer al respecto y neceisto ayuda para solucionar este problema 
  • Brunelicia
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Can't get the Hulu offer.

PlanPremiumDeviceHP LaptopOperating SystemWindows 10My Question or IssueWhen I click the link to get Hulu (ad version) in my email, it redirects me to my account page but when I am there, I don't see any way to get the Hulu plan. What am I doing wron...

  • Newbie
  • Plan Premium Device HP Laptop Operating System Windows 10 My Question or Issue When I click the link to get Hulu (ad version) in my email, it redirects me to my account page but when I am ...
  • misty_roses
  • Newbie
  • 237 Views
  • 3 replies
  • 0 likes
  • 237 Views
  • 3 replies
  • 0 likes

I have premium but cannot save songs. Iv tried everything. PLEASE help

PlanPremiumCountryusa Devicegoogle pixel 2Operating SystemAndroid 9 My Question or IssueI have had premium for over a year and one day recently some of my features went away only on my phone. The main issue is I cant find my saved songs anymore. I ha...

  • Newbie
  • Plan Premium Country usa   Device google pixel 2 Operating System Android 9    My Question or Issue I have had premium for over a year and one day recently some of my featur...
  • Billy-J
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Changed the payment metod and got charged R$10,00

Hi, i'm from Brazil and when i changed my payment metod i've got charged for R$10,00. Is this a thing? Will i receive my money back?

  • Casual Listener
  • Hi, i'm from Brazil and when i changed my payment metod i've got charged for R$10,00. Is this a thing? Will i receive my money back?
  • OneByBoo
  • Community Legend
  • 370 Views
  • 3 replies
  • 0 likes
  • 370 Views
  • 3 replies
  • 0 likes

Superuser Contribution South African debit card not working

PlanPremiumCountrySouth AfricaDeviceGalaxy S9+, Windows PCOperating SystemAndroid, Windows 10 My Question or IssueGood day, My old debit card expired that I was using for premium subscriptiont. I am trying to update with my new debit card but I keep ...

  • Regular
  •   Plan Premium Country South Africa Device Galaxy S9+, Windows PC Operating System Android, Windows 10   My Question or Issue Good day,   My old debit card expired that I ...
  • BlueSuede2000
  • Newbie
  • 2345 Views
  • 16 replies
  • 0 likes
  • 2345 Views
  • 16 replies
  • 0 likes

Superuser Contribution Your Services Tab

PlanPremiumCountryUnited StatesDevice(Web)Operating System(Windows 10) My Question or IssueI am trying to activate my Hulu free offer. I already have a premium account, but I am unable to locate "Your Services" in order to link my Hulu account.

  • Casual Listener
  •   Plan Premium Country United States Device (Web) Operating System (Windows 10)   My Question or Issue I am trying to activate my Hulu free offer. I already have a premium a...
  • mrmikeob
  • Casual Listener
  • 13959 Views
  • 14 replies
  • 3 likes
  • 13959 Views
  • 14 replies
  • 3 likes

Payed via Upi Spotify premium not subscribed

PlanPremiumCountryIndiaDeviceRedmi note 5 proOperating SystemMIUI My Question or IssueI payed via Upi for my Spotify premium subscription . My payment has been processed and my premium subscription isn't active. Please help!

  • Newbie
  • Plan Premium Country India Device Redmi note 5 pro Operating System MIUI   My Question or Issue I payed via Upi for my Spotify premium subscription . My payment has been processed and ...
  • OneByBoo
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • UPI
  • 163 Views
  • 1 replies
  • 0 likes

problem with spotify premium

i have spotify premium but when i turn my phone offline, with no internet, spotify doesn’t play the songs. but when i out my phone online everything turns normal. why??? with spotify premium i should be able to listen to the songs offlinePlanFree/Pre...

  • Casual Listener
  • i have spotify premium but when i turn my phone offline, with no internet, spotify doesn’t play the songs. but when i out my phone online everything turns normal. why??? with spotify premium i should...
  • martinav1
  • Casual Listener
  • 209 Views
  • 4 replies
  • 0 likes
  • 209 Views
  • 4 replies
  • 0 likes

Over being charged when I have tried countless times to stop my service

PlanFree/PremiumCountry My Question or IssueI have not used the Premium service for over a year and have reached out a few times trying to cancel my subscription. Every month I am still being charged and cannot ever reach anyone. I have a Vizio TV an...

  • Newbie
  • Plan Free/Premium Country   My Question or Issue I have not used the Premium service for over a year and have reached out a few times trying to cancel my subscription. Every month I am stil...
  • Billy-J
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Linking Hulu Account

I tried linking my existing Hulu account but it was rejected because I had the ad-free subscription. The message from Spotify said to change my Hulu subscription to the ad-supported (basic) plan in order to link the accounts. I changed by Hulu subscr...

  • Casual Listener
  • I tried linking my existing Hulu account but it was rejected because I had the ad-free subscription. The message from Spotify said to change my Hulu subscription to the ad-supported (basic) plan in o...
  • Billy-J
  • Spotify Star
  • 1179 Views
  • 6 replies
  • 0 likes
  • Hulu
  • 1179 Views
  • 6 replies
  • 0 likes

Solved!! Switching from Spotify to Spotify Premium for Students

PlanFree/PremiumCountryUSADevice Operating System My Question or IssueI've had Spotify for a while now but just today I switched it to Spotify Premium since I am a student. My concern is whether I have to do something on my end or will Spotify recogn...

  • Casual Listener
  • Plan Free/Premium Country USA Device   Operating System     My Question or Issue I've had Spotify for a while now but just today I switched it to Spotify Premium since I am a...
  • kendinavarrete
  • Casual Listener
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes

Received a free hulu email

I have a Premium Plan (United States) and received an email stating "We’re so happy to have you as a Premium member. And we’re extra happy to give you Hulu as part of your Premium plan, at no additional cost. "I already have Hulu linked through my ac...

  • Casual Listener
  • I have a Premium Plan (United States) and received an email stating " We’re so happy to have you as a Premium member. And we’re extra happy to give you Hulu as part of your Premium plan, at no additi...
  • Brunelicia
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Solved!! Premium

hey guys, how can i get premium with spotify gift cards?

  • Casual Listener
  • hey guys,   how can i get premium with spotify gift cards?
  • Nico
  • Community Legend
  • 404 Views
  • 3 replies
  • 0 likes
  • 404 Views
  • 3 replies
  • 0 likes