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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8045 Views
  • 23 replies
  • 2 likes
  • 8045 Views
  • 23 replies
  • 2 likes

Superuser Contribution Cannot switch to Premium Duo

PlanPremiumCountrySouth AfricaDeviceSamsung Galaxy Note 9Operating SystemAndroid My Question or IssueHi All I have cancelled my premium subscription because i want to switch to Premium Duo. When i try to register for Premium Duo - i click on debit ca...

  • Casual Listener
  • Plan Premium Country South Africa Device Samsung Galaxy Note 9 Operating System Android   My Question or Issue Hi All   I have cancelled my premium subscription because i want t...
  • Jeremy
  • Spotify Legend
  • 565 Views
  • 1 replies
  • 0 likes
  • Premium
  • 565 Views
  • 1 replies
  • 0 likes

Spotify Premium not activating

I bought Spotify Premium Duo, but it still hasn't updated on my Spotify Account page after 24 hours.It still shows my plan as the previous premium plan which I cancelled, to get the new duo plan.When will it update so that i can share the duo invite ...

  • Regular
  • I bought Spotify Premium Duo, but it still hasn't updated on my Spotify Account page after 24 hours. It still shows my plan as the previous premium plan which I cancelled, to get the new duo plan. ...
  • Maxim
  • Spotify Star
  • 539 Views
  • 1 replies
  • 0 likes
  • 539 Views
  • 1 replies
  • 0 likes

Solved!! How can I pay for someone's Spotify Premium membership, who lives in another country?

Plan: PremiumCountry: US and RussiaDevices: iPhones My Question or Issue:I am American, live in the US, and have been a Spotify premium member since pretty much Spotify started. My GF now lives in Moscow for the time being. Since she no longer lives ...

  • Casual Listener
  • Plan: Premium Country: US and Russia Devices: iPhones     My Question or Issue: I am American, live in the US, and have been a Spotify premium member since pretty much Spotify st...
  • Maxim
  • Spotify Star
  • 2505 Views
  • 1 replies
  • 0 likes
  • 2505 Views
  • 1 replies
  • 0 likes

Changing accounts while having the same subscription

Hi, So I've subscribed to Spotify Premium Student with a spotify account that I linked with my Facebook. However, I have no access to the mail I used on my Facebook. So I was wondering if I could unsubscribe to the spotify premium student that I am u...

  • Visitor
  • Hi,   So I've subscribed to Spotify Premium Student with a spotify account that I linked with my Facebook. However, I have no access to the mail I used on my Facebook. So I was wondering if I ...
  • Billy-J
  • Spotify Star
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Very Inconvenient Ads on Podcasts

PlanPremiumDevicePCOperating SystemLinux My Question or IssueHi. I've read the articles about the possibility of ads on podcasts despite premium membership. This forum post also sums it up well. I realize that content creators would want to increase ...

  • Visitor
  • Plan Premium Device PC Operating System Linux   My Question or Issue Hi. I've read the articles about the possibility of ads on podcasts despite premium membership. This forum post also ...
  • Billy-J
  • Spotify Star
  • 629 Views
  • 1 replies
  • 1 likes
  • 629 Views
  • 1 replies
  • 1 likes

Xbox gamepass "Verify your code"

PlanFreeCountryChileDeviceXbox and pcOperating SystemWindows My Question or IssueSo im trying to get the new spotify premium for free with xbox gamepass offer,but its keeps saying "verify your code" and i dont get any code in my email or on other pla...

  • Casual Listener
  •   Plan Free Country Chile Device Xbox and pc Operating System Windows   My Question or Issue So im trying to get the new spotify premium for free with xbox gamepass offer,but its...
  • Billy-J
  • Spotify Star
  • 1549 Views
  • 7 replies
  • 0 likes
  • 1549 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Cannot update my new credit card information

Premium (until it failed)Sweden Device(curl 7.75.0 (x86_64-pc-win32) libcurl/7.75.0)Operating System(Windows10) My Question or IssueEntering new credit card FAILED!Im a paying customer since forever (I am sincerely grateful to you for giving me a gen...

  • Regular
  • Premium (until it failed) Sweden   Device (curl 7.75.0 (x86_64-pc-win32) libcurl/7.75.0) Operating System (Windows10)   My Question or Issue Entering new credit card FAILED! Im a ...
  • Alex
  • Spotify Legend
  • 1174 Views
  • 6 replies
  • 0 likes
  • 1174 Views
  • 6 replies
  • 0 likes

Duo premium plan

does the premium duo plan manager have to be one of the duo members?

  • Visitor
  • does the premium duo plan manager have to be one of the duo members?
  • AdamDam
  • Spotify Star
  • 479 Views
  • 1 replies
  • 0 likes
  • What are labels
  • 479 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ads on podcasts despite premium

I pay for premium. Recently I started a new podcast called "Whatever Happened to Pizza at McDonald's" and it has ads before and after each episode. I'm not talking about ads recorded into the audio--I'm very familiar with those as I listen to a ton o...

  • Regular
  • I pay for premium. Recently I started a new podcast called "Whatever Happened to Pizza at McDonald's" and it has ads before and after each episode.   I'm not talking about ads recorded into th...
  • Ver
  • Spotify Legend
  • 54280 Views
  • 19 replies
  • 20 likes
  • 54280 Views
  • 19 replies
  • 20 likes

Solved!!Superuser Contribution No Activation After Switching from Student to Duo

PlanPremiumCountryIndiaDevice(iPhone SE Gen 2)Operating System(iOS 10, Windows 10) My Question or IssueHi!I tried to change my plan from the Student Premium to the Duo Premium (as the renewal was next month), and cancelled my student plan after payin...

  • Casual Listener
  • Plan Premium Country India Device (iPhone SE Gen 2) Operating System (iOS 10, Windows 10)   My Question or Issue Hi! I tried to change my plan from the Student Premium to the Duo Prem...
  • Mario
  • Spotify Legend
  • 993 Views
  • 3 replies
  • 0 likes
  • 993 Views
  • 3 replies
  • 0 likes

Podcast ads with Premium subscription

Why do I get ads on podcasts with Premium subscription? It's breaking the whole experience of using Spotify with premium subscription. Should i assume it will become the norm? Why podcasters are not paid from subscription pool? What's the difference ...

  • Visitor
  • Why do I get ads on podcasts with Premium subscription?  It's breaking the whole experience of using Spotify with premium subscription.  Should i assume it will become the norm? Why podca...
  • Billy-J
  • Spotify Star
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

How to pay a premium for student without trial

PlanPremiumCountryEstonia DeviceiPhone 8Operating System Windows 10 My Question or IssueHow to subscribe to premium for student? I got verification from sheerID and link to get the student discount. But when I try to pay it says that I've used trial ...

  • Casual Listener
  • Plan Premium Country Estonia   Device iPhone 8 Operating System  Windows 10   My Question or Issue How to subscribe to premium for student? I got verification from sheerID a...
  • Billy-J
  • Spotify Star
  • 586 Views
  • 4 replies
  • 0 likes
  • 586 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Unable to subscribe to Spotify Premium Family

PlanFreeCountryMalaysia DeviceSamsung Galaxy S10+, Macbook Pro Operating System(iOS 10, Android Oreo) My Question or IssueI am not able to subscribe to Premium Family plan. I tried subscribing by card. Please see attached the error message. It says I...

  • Casual Listener
  •   Plan Free Country Malaysia   Device Samsung Galaxy S10+, Macbook Pro   Operating System (iOS 10, Android Oreo)   My Question or Issue I am not able to subscrib...
  • tzu_yu
  • Casual Listener
  • 1002 Views
  • 6 replies
  • 0 likes
  • 1002 Views
  • 6 replies
  • 0 likes

Subscribed to Premium but still seeing ads

Family (Premium)USA macOS 10.15client 1.1.58.820.g2ae50076-a I'm subscribed to Premium, so why am I still seeing ads for Joe Rogan on my homepage? I don't want to see this. I don't listen to podcasts on Spotify and if I was going to I wouldn't listen...

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  • Casual Listener
  • Family (Premium) USA   macOS 10.15 client 1.1.58.820.g2ae50076-a   I'm subscribed to Premium, so why am I still seeing ads for Joe Rogan on my homepage? I don't want to see this....
  • bjacobel
  • Casual Listener
  • 455 Views
  • 2 replies
  • 0 likes
  • 455 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puede canjear mi tarjeta de regalo

Desde hace dias que no puedo activar mi tarjeta de regalo, siempre me dice que hay un error al momento de hacerlo. Adjunto imagen.PlanFreePaisMexicoDispositivoLaptop y Nokia 3.1 PlusSOWindows 10 y Android 10

  • Newbie
  • Desde hace dias que no puedo activar mi tarjeta de regalo, siempre me dice que hay un error al momento de hacerlo. Adjunto imagen. Plan Free Pais Mexico Dispositivo Laptop y Nokia 3.1 Plus SO ...
  • Xenia
  • Moderator
  • 775 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscribtion
    Suscripción
    trouble
  • 775 Views
  • 3 replies
  • 0 likes

Solved!! share my account with/ subscribe to spotify for person in other country

PlanPremiumCountryHungaryDevice Operating System My Question or IssueHi!I live in Europe and I would like to share my account with/ subscribe to spotify for my parent in Hong Kong (Instead of they do it themselves there). Is this possible and which p...

  • Visitor
  • Plan Premium Country Hungary Device   Operating System     My Question or Issue Hi!I live in Europe and I would like to share my account with/ subscribe to spotify for my par...
  • Billy-J
  • Spotify Star
  • 316 Views
  • 1 replies
  • 1 likes
  • 316 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution DUO - Same address for both accounts but rejected because of billing address.

PremiumMexico residence, USA billing DeviceWindowsOperating SystemWindows 10 My Question or IssueWife and I are expats from the US living in Mexico. We both created our accounts in Mexico. When I signed up and paid for DUO, the payment to our US cred...

  • Visitor
  • Premium Mexico residence, USA billing   Device Windows Operating System Windows 10   My Question or Issue Wife and I are expats from the US living in Mexico. We both created our ac...
  • user-removed
  • Not applicable
  • 656 Views
  • 3 replies
  • 0 likes
  • 656 Views
  • 3 replies
  • 0 likes

Solved!! Premium Duo trotz zweier Konten läuft nur auf einem Gerät

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns, zu versuchen, zu helfen.PlanenGratisprämieLand Deutschland Gerät(div. Windows Rechner, Samsung S20, Apple x max)Betriebssystem(iOS ...

  • Casual Listener
  • Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns, zu versuchen, zu helfen. Planen Gratisprämie Land Deutschland   Gerät ...
  • Billy-J
  • Spotify Star
  • 881 Views
  • 3 replies
  • 1 likes
  • 881 Views
  • 3 replies
  • 1 likes

Xbox Game Pass Ultimate Trial Not Working

PlanFree, trying to reach PremiumCountryUSADeviceDell XPS 8950 DesktopOperating SystemWindows 10 My Question or IssueSo recently, I decided to change my account so that it would be more up-to-date with my other accounts' username while using the same...

  • Visitor
  • Plan Free, trying to reach Premium Country USA Device Dell XPS 8950 Desktop Operating System Windows 10   My Question or Issue So recently, I decided to change my account so that it wo...
  • feministkurabiy
  • Regular
  • 1658 Views
  • 2 replies
  • 0 likes
  • 1658 Views
  • 2 replies
  • 0 likes

How to change plan from Premium Student to Premium Duo?

PlanPremium Student (prepaid)CountryIndia My Question or IssueI am running Premium Student subscription (prepaid), but today I purchased Premium Duo (again prepaid) for me and my partner. However, I can't seem to change plans or invite her into the s...

  • Regular
  • Plan Premium Student (prepaid) Country India   My Question or Issue I am running Premium Student subscription (prepaid), but today I purchased Premium Duo (again prepaid) for me and my par...
  • Billy-J
  • Spotify Star
  • 940 Views
  • 9 replies
  • 0 likes
  • 940 Views
  • 9 replies
  • 0 likes