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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5282 Views
  • 23 replies
  • 2 likes
  • 5282 Views
  • 23 replies
  • 2 likes

Superuser Contribution Charged overprice

Hi, i got overprice since 2 month ago, im in vietnam so the price for premium is 59,000đ but when charge is 70,000đ. Please check it for me PlanPremiumCountryVietnamDevice(iPhone 6s Plus, Windows)Operating System(iOS 10, Windows 10) My Question or Is...

  • Newbie
  • Hi, i got overprice since 2 month ago, im in vietnam so the price for premium is 59,000đ but when charge is 70,000đ. Please check it for me  Plan Premium Country Vietnam Device (iPhone 6s ...
  • Alex
  • Spotify Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Spotify duo = 2 sessions ?!

Why doesn't the duo subscription allow two simultaneous sessions regardless of the account?This restriction only creates problems when using a third party system to listen to the music (sonos, Amazon, Google, ...). Like many others when my wife launc...

  • Music Fan
  • Why doesn't the duo subscription allow two simultaneous sessions regardless of the account? This restriction only creates problems when using a third party system to listen to the music (sonos, Amaz...
  • pgruetter
  • Casual Listener
  • 1923 Views
  • 5 replies
  • 0 likes
  • Duo
  • 1923 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why I can't paid by paysafecard?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 646 Views
  • 2 replies
  • 1 likes
  • Payment
  • 646 Views
  • 2 replies
  • 1 likes

6 month samsung trial does not appear.

Device:Samsung galaxy note 10 plus Plan: 6 month spotify premium The 6 month plan does not appear when opening the premium tab after logging in, i tried Uninstalling and reinstalling, and I tried logging out restarting my phone and logging back in no...

Screenshot_20200707-173736_Spotify.jpg
  • Visitor
  • Device:Samsung galaxy note 10 plus  Plan: 6 month spotify premium    The 6 month plan does not appear when opening the premium tab after logging in, i tried Uninstalling and reinsta...
  • Billy-J
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

single payment

I have always paid with spotify with a one-time payment. Now I don't have this option, what happened?

  • Visitor
  • I have always paid with spotify with a one-time payment. Now I don't have this option, what happened?
  • EthanS1
  • Community Legend
  • 1175 Views
  • 1 replies
  • 1 likes
  • Social & Random
  • 1175 Views
  • 1 replies
  • 1 likes

Superuser Contribution Redeem a gift card: how to select the download option?

I just redeemed a gift card. On it, it says I can use it for 1 month Spotify Premium OR 2 months Spotify Unlimited OR 10 numbers Spotify Download. I would like to download some numbers, however, it seems as if I have been given the 1 month Premium su...

  • Casual Listener
  • I just redeemed a gift card. On it, it says I can use it for 1 month Spotify Premium OR 2 months Spotify Unlimited OR 10 numbers Spotify Download.   I would like to download some numbers, howe...
  • Alex
  • Spotify Legend
  • 633 Views
  • 5 replies
  • 0 likes
  • 633 Views
  • 5 replies
  • 0 likes

Solved!! Free account with premium features

PlanFreeCountryRussiaDevicePCOperating SystemWindows 10 My Question or IssueGood afternoon. I already have two weeks since the premium account ended and now free functions work like a premium account. Is there something wrong with my account?

  • Regular
  • Plan Free Country Russia Device PC Operating System Windows 10   My Question or Issue Good afternoon. I already have two weeks since the premium account ended and now free functions wo...
  • Billy-J
  • Spotify Star
  • 1756 Views
  • 9 replies
  • 1 likes
  • Subscriptions
  • 1756 Views
  • 9 replies
  • 1 likes

Solved!!Superuser Contribution Does spotify offer premium as an annual plan? If so, how to I sign-up?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jeremy
  • Spotify Legend
  • 1088 Views
  • 3 replies
  • 1 likes
  • 1088 Views
  • 3 replies
  • 1 likes

Premium não funciona + Cobrança de R$10,00

Fui dar o upgrade na minha conta pois já não tenho direito ao Free, me foi cobrado R$10,00 no cartão de crédito e meu Premium não funciona!Pô, isso não é certo não!Eu aqui querendo ouvir música e não posso pular faixa! Alguém pra solucionar, por favo...

  • Casual Listener
  • Fui dar o upgrade na minha conta pois já não tenho direito ao Free, me foi cobrado R$10,00 no cartão de crédito e meu Premium não funciona! Pô, isso não é certo não! Eu aqui querendo ouvir música e...
  • Bittencourt
  • Spotify Star
  • 322 Views
  • 3 replies
  • 0 likes
  • 322 Views
  • 3 replies
  • 0 likes

Titual de la cuenta

Hola, tengo mi cuenta de Spotify y por alguna razón cuando entro con mis datos no aparezco como titular de la cuenta. Alguien me puede ayudar? La cuenta fue creada desde el inicio con mis datos.

  • Visitor
  • Hola, tengo mi cuenta de Spotify y por alguna razón cuando entro con mis datos no aparezco como titular de la cuenta.  Alguien me puede ayudar?  La cuenta fue creada desde el inicio con m...
  • Jose_M
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Removed from Premium without check

FAMILY PREMIUM ITALY I was removed from the "Premium Family" package because I did not communicate the address within the set time. The problem is that the undersigned, as well as the holder of the plan, could not confirm/ change the address on the d...

  • Casual Listener
  •   FAMILY PREMIUM  ITALY   I was removed from the "Premium Family" package because I did not communicate the address within the set time. The problem is that the undersigned, a...
  • Jose_M
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Solved!! Duo Premium website

PlanFreeCountryMalaysia Device(Samsung Galaxy Note 9, Windows PC)Operating System(Android 10, Windows 10) My Question or IssueI have a problem for the payment method https://www.spotify.com/my-en/purchase/offer/duo/?country=MY it bring me to mobile p...

  • Regular
  • Plan Free Country Malaysia   Device (Samsung Galaxy Note 9, Windows PC) Operating System (Android 10, Windows 10)   My Question or Issue I have a problem for the payment met...
  • Billy-J
  • Spotify Star
  • 733 Views
  • 7 replies
  • 0 likes
  • 733 Views
  • 7 replies
  • 0 likes

Wrong website

The duo premium card payment is wrong for the malaysia..this one https://www.spotify.com/my-en/purchase/offer/duo/?country=MYit will bring u to spotify mobile payment not the card paymentbut my friend with the free 1 month trial can pay using card fo...

  • Regular
  • The duo premium card payment is wrong for the malaysia.. this one https://www.spotify.com/my-en/purchase/offer/duo/?country=MY it will bring u to spotify mobile payment not the card payment b...
  • Billy-J
  • Spotify Star
  • 348 Views
  • 1 replies
  • 1 likes
  • Premium
  • 348 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Mobile][Subscription] Öğrenci olduğumu onaylattım ama benden normal premium ücreti aldı

SPOTİFY üyeliğim Eylül öğrenci olduğumu tekrardan doğrulamam dedi. Ben de öğrenci hala olduğumu ispatladım ve öğrenci hesabımın devam ettiği planı gördüm. Fakat fatura kesim zamanı benden normal plan ücreti alındı. Ben de bugün öğrenci hesabımı kapat...

  • Visitor
  • SPOTİFY üyeliğim Eylül öğrenci olduğumu tekrardan doğrulamam dedi. Ben de öğrenci hala olduğumu ispatladım ve öğrenci hesabımın devam ettiği planı gördüm. Fakat fatura kesim zamanı benden normal plan...
  • Xenia
  • Moderator
  • 489 Views
  • 2 replies
  • 0 likes
  • Mobile
    Subscription
  • 489 Views
  • 2 replies
  • 0 likes

Solved!! PREMIUM DUO WEBSITE BUG PAYMENT

PlanPremium Duo Wanna-BeCountryMalaysia DeviceMultiple devices My Question or Issue Greetings Spotify, our beloved digital music streaming service. We have been using Spotify for a long period of time. It is about time we upgrade ourselves with Premi...

  • Visitor
  • Plan Premium Duo Wanna-Be Country Malaysia  Device Multiple devices   My Question or Issue   Greetings Spotify, our beloved digital music streaming service.   We h...
  • Billy-J
  • Spotify Star
  • 604 Views
  • 1 replies
  • 0 likes
  • 604 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Will my Hulu access end once my Student deal ends? (I will begin paying for reg. Premium Jan 2020))

Plan: Premium for Student -> PremiumCountry: USA My Question or Issue: Will I still have Hulu access once my Spotify Student deal ends in Jan 2020? I am no longer a student, but will be paying the regular Premium fee from that point onwards.

  • Casual Listener
  • Plan: Premium for Student -> Premium Country: USA   My Question or Issue:   Will I still have Hulu access once my Spotify Student deal ends in Jan 2020? I am no longer a studen...
  • Jeremy
  • Spotify Legend
  • 8106 Views
  • 5 replies
  • 0 likes
  • 8106 Views
  • 5 replies
  • 0 likes

Superuser Contribution Subscription with telco payment only without credit card payment option

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewanted to subscribe to Family plan with credit card. but only telco payment option is availab...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue wanted ...
  • Ver
  • Spotify Legend
  • 486 Views
  • 1 replies
  • 2 likes
  • 486 Views
  • 1 replies
  • 2 likes

Changing my Sprint Plan that does not include Spotify

I have had Spotify Premium through Sprint since 2015. I am changing my plan with Sprint/T-mobile but it does not include Spotify. Sprint is pushing a different service, that I do not want. Will my Spotify account be cancelled? Can I keep my same Spot...

  • Newbie
  • I have had Spotify Premium through Sprint since 2015.   I am changing my plan with Sprint/T-mobile but it does not include Spotify.    Sprint is pushing a different service, that ...
  • Billy-J
  • Spotify Star
  • 527 Views
  • 1 replies
  • 0 likes
  • Sprint
  • 527 Views
  • 1 replies
  • 0 likes

Can I get refund?

PlanPremiumCountryCzech RepublicDeviceMore different devicesOperating SystemAndroid and Windows 10 My Question or IssueHello, I have an issue.I have written it before, but it shows me Error, so I don´t know if my question is here or not. Anyway... I ...

  • Visitor
  • Plan Premium Country Czech Republic Device More different devices Operating System Android and Windows 10   My Question or Issue Hello, I have an issue. I have written it before, but ...
  • Jose_M
  • Spotify Star
  • 1256 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1256 Views
  • 1 replies
  • 0 likes

Visa payment error

PlanPremiumCountryRussiaDevicePC, xiaomi mi 9tOperating SystemWindows 10,android My Question or IssueGood afternoon, I have a problem, I cannot update my payment card. When I enter all the data and the code from the mobile phone confirming the paymen...

  • Casual Listener
  •   Plan Premium Country Russia Device PC, xiaomi mi 9t Operating System Windows 10,android   My Question or Issue Good afternoon, I have a problem, I cannot update my payment card...
  • Maxim
  • Spotify Star
  • 497 Views
  • 3 replies
  • 0 likes
  • 497 Views
  • 3 replies
  • 0 likes