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Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • AlejaR
  • Moderator
  • 12958 Views
  • 6 replies
  • 0 likes
  • 12958 Views
  • 6 replies
  • 0 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1286 Views
  • 19 replies
  • 1 likes
  • 1286 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47194 Views
  • 20 replies
  • 3 likes
  • 47194 Views
  • 20 replies
  • 3 likes

Solved!!Superuser Contribution Payment for Spotify Duo - How does it work?

PlanDuo PremiumCountryIsrael DeviceSony Xperia XZ2 CompactOperating SystemWindows 10 My Question or IssueI have joined Spotify Duo. Until now, I payed seperately for my son's account and for mine. What will happen now? Will all the sum be payed only ...

  • Casual Listener
  • Plan Duo Premium Country Israel   Device Sony Xperia XZ2 Compact Operating System Windows 10   My Question or Issue I have joined Spotify Duo. Until now, I payed seperately for m...
  • Ivan
  • Spotify Legend
  • 1380 Views
  • 3 replies
  • 0 likes
  • 1380 Views
  • 3 replies
  • 0 likes

Ineligible for Premium Duo upgrade

PlanPremium + HuluCountryUnited StatesDevice(Samsung Galaxy Note 8, Microsoft Surface Book 1)Operating System(Android Pie, Windows 10) My Question or IssueI get a message saying that I am ineligible to upgrade to Premium Duo. I'm currently paying for...

  • Visitor
  • Plan Premium + Hulu Country United States Device (Samsung Galaxy Note 8, Microsoft Surface Book 1) Operating System (Android Pie, Windows 10)   My Question or Issue I get a message say...
  • Billy-J
  • Spotify Star
  • 290 Views
  • 1 replies
  • 1 likes
  • Premium Duo
    Subscriptions with Hulu
    upgrade problem
  • 290 Views
  • 1 replies
  • 1 likes

1 month premium gift card not working

PlanPremiumCountryJapanDevice(Google Pixel 3a XL)Operating System(Android)My Question or IssueAsking this on behalf of my gf. She bought a 1 month premium Spotify card from the store, having previously bought one last month and wanting to continue he...

  • Casual Listener
  • Plan Premium Country Japan Device (Google Pixel 3a XL) Operating System (Android) My Question or Issue Asking this on behalf of my gf. She bought a 1 month premium Spotify card from the st...
  • Triphouse
  • Casual Listener
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

Superuser Contribution Free Spotify premium with AT&T

Has anyone had issues with redeeming the free Spotify premium thru AT&T? If you have an unlimited plus/more plan you can get Spotify premium for free. PlanFree/PremiumCountry USA IPhone 8 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Que...

  • Visitor
  • Has anyone had issues with redeeming the free Spotify premium thru AT&T? If you have an unlimited plus/more plan you can get Spotify premium for free.     Plan Free/Premium Country...
  • Xenia
  • Moderator
  • 4489 Views
  • 16 replies
  • 0 likes
  • 4489 Views
  • 16 replies
  • 0 likes

Solved!!Superuser Contribution Page Not Found error when trying to activate Hulu

PlanPremium StudentCountryUSADeviceiPhone 7 Plus, PCOperating SystemiOS 12, Windows 10 My Question or IssueI recently signed up for Spotify Premium for Students, and it's supposed to include a subscription to Showtime and Hulu. I was able to activate...

  • Newbie
  • Plan Premium Student Country USA Device iPhone 7 Plus, PC Operating System iOS 12, Windows 10   My Question or Issue I recently signed up for Spotify Premium for Students, and it's sup...
  • Xenia
  • Moderator
  • 5312 Views
  • 12 replies
  • 3 likes
  • Hulu Activation
    Page Not Found
    spotify student
  • 5312 Views
  • 12 replies
  • 3 likes

[All Platforms][Subscription] Both have premium account already can we join a single duo account?

I want to set up a duo account but may partner and I both have a premium account currently. Can we join a single duo account and keep all our saved music etc?

  • Visitor
  • I want to set up a duo account but may partner and I both have a premium account currently. Can we join a single duo account and keep all our saved music etc?
  • Billy-J
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 340 Views
  • 1 replies
  • 0 likes

Solved!! Can not see my 1 year subscription premium after I got Duo

Hello, I've an 1 year Premium subscription which is gonna end at 2021. Today I also changed my plan to Duo. Now I can not see my 1 year subscription which has already been paid. Therefore I would like to ask:- Will i get a refund? or Will I pay only ...

  • Casual Listener
  • Hello,   I've an 1 year Premium subscription which is gonna end at 2021. Today I also changed my plan to Duo. Now I can not see my 1 year subscription which has already been paid.   The...
  • desirdm
  • Casual Listener
  • 564 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 564 Views
  • 2 replies
  • 0 likes

Solved!! Premium Duo

PlanPremiumCountryUS - AZDevicePixel 3 My Question or IssueHello, I received the email regarding joining Premium Duo. This would be perfect for my husband and I. However, every time I click the link to join it states that we are eligible for this... ...

  • Casual Listener
  • Plan Premium Country US - AZ Device Pixel 3   My Question or Issue Hello,  I received the email regarding joining Premium Duo. This would be perfect for my husband and I. However, ...
  • Billy-J
  • Spotify Star
  • 594 Views
  • 7 replies
  • 0 likes
  • 594 Views
  • 7 replies
  • 0 likes

Re: Why am I not eligible for duo?

I have the same problem. Got the message that I'm not elegible. Following your instructions, I tried to switch my plan to Premium only (no hulu) and it didn't let me. Grrr! Please help.

  • Casual Listener
  • I have the same problem. Got the message that I'm not elegible. Following your instructions, I tried to switch my plan to Premium only (no hulu) and it didn't let me. Grrr! Please help.
  • Billy-J
  • Spotify Star
  • 487 Views
  • 3 replies
  • 0 likes
  • 487 Views
  • 3 replies
  • 0 likes

Solved!! Why am I not eligible for duo?

PlanPremiumCountryUnited StatesDeviceiPhone 10Operating SystemiOS 13 My Question or IssueMy girlfriend and I have had premium accounts for many years. I received an email suggesting the Duo plan. When I clicked on 'get started', I'm taken to a page t...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 10 Operating System iOS 13   My Question or Issue My girlfriend and I have had premium accounts for many years. I received an email sug...
  • Billy-J
  • Spotify Star
  • 6983 Views
  • 3 replies
  • 2 likes
  • Subscription
  • 6983 Views
  • 3 replies
  • 2 likes

Premium Duo-existing account

PlanPremiumCountryUSDeviceiPhone 8Operating SystemiOS 10, Windows 10 My Question or IssueMy wife has already a premium account. If invite her to join premium duo, does she first have to cancel her current account? Can she use her account and join the...

  • Visitor
  • Plan Premium Country US Device iPhone 8 Operating System iOS 10,  Windows 10   My Question or Issue My wife has already a premium account. If invite her to join premium duo, does ...
  • Billy-J
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled Subscription on iTunes and want to subscribe directly on Spotify

PlanPremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently cancelled my plan through Apple and want to subscribe with Spotify directly for Prem...

  • Casual Listener
  • Plan Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recen...
  • vedicxtacy
  • Casual Listener
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

Payment method and country don't match

PlanPremiumCountryBelgiumMy Question or IssueI recently moved from France to Belgium and I wanted to update my country in order to get Premium Duo, however I do not have a Belgian Bank account. Is there a way to update the country and use a payment m...

  • Visitor
  • Plan Premium Country Belgium My Question or Issue I recently moved from France to Belgium and I wanted to update my country in order to get Premium Duo, however I do not have a Bel...
  • Billy-J
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Solved!! Change from Family to Duo without losing Playlists

Hello,I want to change my Family-Account to a Duo-Account, but on the subscription-site ist written, that all family-members will losing their access to spotify premium. Now I`m afraid if I and my wife will losing all of our hundreds of Playlists? Ho...

  • Casual Listener
  •   Hello, I want to change my Family-Account to a Duo-Account, but on the subscription-site ist written, that all family-members will losing their access to spotify premium.   Now I`m af...
  • rauschlausch
  • Casual Listener
  • 6528 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 6528 Views
  • 4 replies
  • 0 likes

Your payment method and country don't match

PlanFree/PremiumCountryIndia DeviceAsus Max pro m1 Operating SystemAndroid pie My Question or IssueHi , I have been trying to get the premium for student which needs credit/debit card information, after putting all the info I am unable to continue as...

Screenshot_20200708-181343.png
  • Casual Listener
  • Plan Free/Premium Country India  Device Asus Max pro m1  Operating System Android pie    My Question or Issue Hi ,   I have been trying to get the premium for stud...
  • aniketnarvekar1
  • Casual Listener
  • 500 Views
  • 2 replies
  • 0 likes
  • Your payment method and country don't match
  • 500 Views
  • 2 replies
  • 0 likes

Xbox Premium Trial

I have trying to use my 6 month trial that I received from Xbox Game Pass Ultimate and it keeps saying that I’ve used a separate trial already. The account I’m using this on is brand new and has not started a premium trial at all, I’m in the US so I’...

  • Casual Listener
  • I have trying to use my 6 month trial that I received from Xbox Game Pass Ultimate and it keeps saying that I’ve used a separate trial already. The account I’m using this on is brand new and has not ...
  • Billy-J
  • Spotify Star
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
  • 0 likes

Solved!! Premium trial after cancelling

PlanFreeCountryLithuaniaDeviceSamsung Galaxy S10+ 1TBOperating SystemAndroid, Windows, Tizen, SmartTV My Question or IssueHi, I switched from Spotify to Youtube Premium almost a year ago and was thinking of switching back since Youtube does not provi...

  • Casual Listener
  •   Plan Free Country Lithuania Device Samsung Galaxy S10+ 1TB Operating System Android, Windows, Tizen, SmartTV   My Question or Issue Hi, I switched from Spotify to Youtube Premi...
  • m5kpwns
  • Casual Listener
  • 329 Views
  • 2 replies
  • 0 likes
  • 329 Views
  • 2 replies
  • 0 likes

Solved!! Premium duo family living separately

PlanPremium duoCountryUKDeviceN/AOperating SystemN/A My Question or IssueMy sister and i would like to join the premium duo but we don't live together. Could this option be opened up to us?

  • Visitor
  • Plan Premium duo Country UK Device N/A Operating System N/A   My Question or Issue My sister and i would like to join the premium duo but we don't live together. Could this option be o...
  • OneByBoo
  • Roadie
  • 12677 Views
  • 1 replies
  • 0 likes
  • Premium Duo
  • 12677 Views
  • 1 replies
  • 0 likes

Superuser Contribution So confused!

So, i am paying 14.99 per month and thought this was a family plan but cant find that noted anywhere. So, why i am paying 14.99 a month for a service i can get for 9.99? I cant incite anyone else onto my account and when i go to the family plan optio...

  • Visitor
  • So, i am paying 14.99 per month and thought this was a family plan but cant find that noted anywhere.    So, why i am paying 14.99 a month for a service i can get for 9.99? I cant incite ...
  • Ivan
  • Spotify Legend
  • 414 Views
  • 2 replies
  • 0 likes
  • Account
  • 414 Views
  • 2 replies
  • 0 likes

Why Is There No Basic Single User Premium Anymore?

My Question or IssueI have had premium for about 5 years now and it has worked well for me. Now I'm getting notified that I need to update my payment details arbitrarily and I find that there's no general premium anymore, only multiuser or student. I...

  • Visitor
  •   My Question or Issue I have had premium for about 5 years now and it has worked well for me. Now I'm getting notified that I need to update my payment details arbitrarily and I find that the...
  • Emilia_8
  • Community Legend
  • 448 Views
  • 2 replies
  • 0 likes
  • 448 Views
  • 2 replies
  • 0 likes