Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 122139 Views
- 79 replies
- 10 likes
- 122139 Views
- 79 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14558 Views
- 27 replies
- 2 likes
- 14558 Views
- 27 replies
- 2 likes
Solved!! Advice with setting up Sonos - want a “master account” plus our two individual duo accounts
I currently have a Premium Duo subscription for myself and my wife. This is working reasonably well, except for when we just put on some music via voice command on Sonos. It always plays from my account and therefore messes with my recommendations, f...
- I currently have a Premium Duo subscription for myself and my wife. This is working reasonably well, except for when we just put on some music via voice command on Sonos. It always plays from my acco...
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- Spotify Star
- 1041 Views
- 3 replies
- 0 likes
- 1041 Views
- 3 replies
- 0 likes
Mi esposa no ouede usar "premium duo" hace un mes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 389 Views
- 1 replies
- 0 likes
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Samsung
- 389 Views
- 1 replies
- 0 likes
Hulu and Spotify Bundle
PlanPremiumCountry USA DeviceIphone - LaptopOperating System(iOS, Windows 10) My Question or IssueI've had the Spotify and Hulu bundle for a while now and today I updated my payment and I can't log into my Hulu. Is there a reason for this? Please hel...
- Plan Premium Country USA Device Iphone - Laptop Operating System (iOS, Windows 10) My Question or Issue I've had the Spotify and Hulu bundle for a while now and today I update...
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- Spotify Star
- 296 Views
- 1 replies
- 0 likes
- 296 Views
- 1 replies
- 0 likes
Can't add partner to duo account. Premium didn't get upgraded to duo
My Question or IssueI have subscribed for duo plan. But my plan still shows I am using the individual plan. I am also not able to my partner to duo plan. The page keeps loading and loading
- My Question or Issue I have subscribed for duo plan. But my plan still shows I am using the individual plan. I am also not able to my partner to duo plan. The page keeps loading and loading
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- Spotify Star
- 227 Views
- 1 replies
- 0 likes
- 227 Views
- 1 replies
- 0 likes
Superuser Contribution App not recognizing payment
Hi I have updated my credit card but the app is not recognizing that I did
- Hi I have updated my credit card but the app is not recognizing that I did
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- Moderator
- 370 Views
- 1 replies
- 0 likes
- 370 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Migrate playlist to a family member account
Dear All, I would like to migrate some of my playlist to a family member account. Is it possible? Thanks a lot.
- Dear All, I would like to migrate some of my playlist to a family member account. Is it possible? Thanks a lot.
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- Newbie
- 754 Views
- 4 replies
- 0 likes
- 754 Views
- 4 replies
- 0 likes
Concession for Charities
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi , we are a charity and want to create playlists to share with the families we support, do...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
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- Spotify Star
- 464 Views
- 1 replies
- 0 likes
- 464 Views
- 1 replies
- 0 likes
Re: Update Credit Card Information
I need to do this my bill is due tomorrow plus my account has stopped i cant retreieve my playlist
- I need to do this my bill is due tomorrow plus my account has stopped i cant retreieve my playlist
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- Spotify Star
- 476 Views
- 1 replies
- 0 likes
- 476 Views
- 1 replies
- 0 likes
2months premium free offered. Signin and only offered 1 month
Offer not coming up
- Offer not coming up
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- Spotify Star
- 375 Views
- 1 replies
- 0 likes
- 375 Views
- 1 replies
- 0 likes
Why won't it update my payment?
I'm trying to update my payment to get premium back but it won't let me. It's saying my street address is wrong no matter how I put it in.
- I'm trying to update my payment to get premium back but it won't let me. It's saying my street address is wrong no matter how I put it in.
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- Spotify Star
- 173 Views
- 1 replies
- 1 likes
- 173 Views
- 1 replies
- 1 likes
Cancel subscrption
I´ve a simple question. I´ve paid today my last month subscription. What about if a cancel it? Until when will my premium session be available. It lasts another month or instantly cancels? Thanks
- I´ve a simple question. I´ve paid today my last month subscription. What about if a cancel it? Until when will my premium session be available. It lasts another month or instantly cancels? Thanks
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- Spotify Star
- 334 Views
- 1 replies
- 0 likes
- 334 Views
- 1 replies
- 0 likes
Superuser Contribution Paid Premium account
Our Premium account has been paid and it’s not working could you please help with this
- Our Premium account has been paid and it’s not working could you please help with this
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- Moderator
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
I want to switch from a current family plan (member) to Duo (manager)
Hello, I am currently trying to switch from being a family plan member to a duo manager and I can't seem to change the plan. It just says I am already a premium member. I don't want to lose my profile or song selection. PlanPremiumCountryCanadaDevice...
- Hello, I am currently trying to switch from being a family plan member to a duo manager and I can't seem to change the plan. It just says I am already a premium member. I don't ...
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- Spotify Star
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
Superuser Contribution Lost 2 months Premium trial link
I got a notification on my phone (Galaxy S21 Ultra, Spotify Premium) saying I can give 2 months free premium, but when I tried to invite someone nothing happened. The notification in-app disappeared and I didn't receive an email either.Where can I fi...
- I got a notification on my phone (Galaxy S21 Ultra, Spotify Premium) saying I can give 2 months free premium, but when I tried to invite someone nothing happened. The notification in-app disappeared ...
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- Moderator
- 6676 Views
- 4 replies
- 0 likes
- 6676 Views
- 4 replies
- 0 likes
Paguei o boleto na segunda e até agora não recebi e-mail de confirmação
Já paguei com boletos outras vezes, e nunca tinha acontecido isso. O pagamento já foi debitado do banco, mas até agora (sexta-feira) nenhuma confirmação.
- Já paguei com boletos outras vezes, e nunca tinha acontecido isso. O pagamento já foi debitado do banco, mas até agora (sexta-feira) nenhuma confirmação.
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- Spotify Star
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
Superuser Contribution Regular payment failed this month out of a sudden
PlanPremiumCountryPortugal DeviceAndroid 6.0Operating SystemWindows 10 My Question or IssueFrom some reason the regular payment fails this month. Up until now it was working/charged w/o any issue. I tried to update the payment data with the same card...
- Plan Premium Country Portugal Device Android 6.0 Operating System Windows 10 My Question or Issue From some reason the regular payment fails this month. Up until now it was w...
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- Casual Listener
- 3945 Views
- 16 replies
- 0 likes
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PaymentSubscriptions
- 3945 Views
- 16 replies
- 0 likes
Superuser Contribution Necesito reeembolso, por que se pagó otra suscripción que yo no hice
Yo pago todos los meses suscripción de estudiante y al momento de pagar vi que me cobraron más y era por que era la Premium Duo, yo no quería esa.
- Yo pago todos los meses suscripción de estudiante y al momento de pagar vi que me cobraron más y era por que era la Premium Duo, yo no quería esa.
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- Spotify Legend
- 138 Views
- 1 replies
- 0 likes
- 138 Views
- 1 replies
- 0 likes
Superuser Contribution Why only shuffle on second mobile?
Hi, I need your help, please. Premium spotify is installed on my android tablet Samsung Galaxy Tab A (2016). Everything is ok. I'm logged in. My mobile is Samsung A51, about 2 years old. Spotify works, too. I'm logged in. Question: I can chose my tab...
- Hi, I need your help, please. Premium spotify is installed on my android tablet Samsung Galaxy Tab A (2016). Everything is ok. I'm logged in. My mobile is Samsung A51, about ...
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- Moderator
- 206 Views
- 3 replies
- 0 likes
- 206 Views
- 3 replies
- 0 likes
Superuser Contribution Porque me quieren hacer el cobro nuevamente si no ha pasado el mes que pague?
Porque me quieren hacer el cobro nuevamente si no ha pasado el mes que pague? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Porque me quieren hacer el cobro nuevamente si no ha pasado el mes que pague? Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9...
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- Spotify Legend
- 143 Views
- 1 replies
- 0 likes
- 143 Views
- 1 replies
- 0 likes
Something went wrong. Please try again when buying premium
I've been trying to re-sub to premium for the past few weeks. Whenever I put my card in and go to press purchase it thinks for a bit, then says Something went wrong. Please try again. I've tried doing it on different devices, I've tried clearing cach...
- I've been trying to re-sub to premium for the past few weeks. Whenever I put my card in and go to press purchase it thinks for a bit, then says Something went wrong. Please try again. I've tried doin...
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- Gig Goer
- 277 Views
- 2 replies
- 1 likes
- 277 Views
- 2 replies
- 1 likes