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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7727 Views
  • 23 replies
  • 2 likes
  • 7727 Views
  • 23 replies
  • 2 likes

Solved!! From Free to student premium keeping playlists

Country USA DeviceIphone 10, Mac equipment throughoutOperating SystemIOS 14.4 My Question or IssueI've had a free Spotify account for a long while. I want to create or change it to a student premium account (at that student price). How can I do this,...

  • Casual Listener
  •     Country USA   Device Iphone 10, Mac equipment throughout Operating System IOS 14.4   My Question or Issue I've had a free Spotify account for a long while.  I w...
  • Billy-J
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

duo payments

im going to get the duo subscription, id like the payment to come out on the day that my usual payment comes out but when i go to update my subscription it say itll come out 5 days before hand, will i need to cancel my current plan and get duo on the...

  • Newbie
  • im going to get the duo subscription, id like the payment to come out on the day that my usual payment comes out but when i go to update my subscription it say itll come out 5 days before hand, will ...
  • Billy-J
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿En verdad spotify está en mantenimiento?

Hola, he querido cambiar mi forma de pago, pero ya pasaron dos días y cuando entro a Spotify en mi computadora me sigue apareciendo que está en mantenimiento. Se me hizo raro y abrí otra cuenta y en esa cuenta me aparece todo normal

  • Newbie
  • Hola, he querido cambiar mi forma de pago, pero ya pasaron dos días y cuando entro a Spotify en mi computadora me sigue apareciendo que está en mantenimiento. Se me hizo raro y abrí otra cuenta y en ...
  • NOROBEN
  • Newbie
  • 860 Views
  • 3 replies
  • 0 likes
  • 860 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Charged

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 482 Views
  • 2 replies
  • 0 likes
  • 482 Views
  • 2 replies
  • 0 likes

[Desktop][Other] why cant i use a gift card i recieved to pay for premium?

This is pretty dumb. I was given $30 in gift card as a gift and they are useless because of I am a premium subscriber. Not a fan, money is money. I don't get it. Now what do I do with my gift card?

  • Visitor
  • This is pretty dumb. I was given $30 in gift card as a gift and they are useless because of I am a premium subscriber. Not a fan, money is money. I don't get it. Now what do I do with my gift card?
  • Billy-J
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 349 Views
  • 1 replies
  • 0 likes

I cannot redeem my 6 month free trial for Spotify premium.

PlanFreeCountryIrelandDeviceSamsung A71Operating SystemAndroid My Question or IssueIn January, I purchased a Samsung A71 in a local Carphone Warehouse that was eligible for a free Harman Kardon Citation One with 6 months free Spotify premium. I recen...

Screenshot_20210312-214046_Spotify.jpg Screenshot_20210312-214054_Spotify.jpg Screenshot_20210312-214059_Spotify.jpg
  • Casual Listener
  •   Plan Free Country Ireland Device Samsung A71 Operating System Android   My Question or Issue In January, I purchased a Samsung A71 in a local Carphone Warehouse that was eligib...
  • Billy-J
  • Spotify Star
  • 766 Views
  • 7 replies
  • 0 likes
  • 766 Views
  • 7 replies
  • 0 likes

Cancelled subscription too late

PlanFree/PremiumCountryNetherlands My Question or IssueHi everyone. So a few months back I got the three months premium for 10 EURs. My plan was to cancel after this because I'm a student and don't have the money for a monthly subscription. Somehow I...

  • Newbie
  • Plan Free/Premium Country Netherlands   My Question or Issue Hi everyone.  So a few months back I got the three months premium for 10 EURs. My plan was to cancel after this because I...
  • Billy-J
  • Spotify Star
  • 595 Views
  • 1 replies
  • 0 likes
  • 595 Views
  • 1 replies
  • 0 likes

Leaving Starbucks, will I lose all my playlists?

PlanPremium through StarbucksCountryUS DeviceiPhone XROperating System14.4.1 My Question or IssueI am quitting Starbucks, and want to keep and start paying for my Premium account. When my free Premium account expires after leaving Starbucks, what wil...

  • Newbie
  • Plan Premium through Starbucks Country US   Device iPhone XR Operating System 14.4.1   My Question or Issue I am quitting Starbucks, and want to keep and start paying for my Prem...
  • Billy-J
  • Spotify Star
  • 1703 Views
  • 1 replies
  • 0 likes
  • 1703 Views
  • 1 replies
  • 0 likes

Deleting a member from family premium

Hi, I'd would like to know what happens when I delete a member of my familiy premium account. Is this member's account totally deleted from Spotify ? or only from my family premium account? This member would like to keep his account and subscribe for...

  • Newbie
  • Hi,   I'd would like to know what happens when I delete a member of my familiy premium account. Is this member's account totally deleted from Spotify ? or only from my family premium account?&...
  • AdamDam
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium tab in app not working

PlanFreeCountryEnglandDeviceSamsung Galaxy S20Operating SystemAndroid My Question or IssueWhen I am pressing on the premium tab I am just getting a "that didn't work, try again" message. I have tried uninstalling and reinstalling the app, logging out...

  • Casual Listener
  •   Plan Free Country England Device Samsung Galaxy S20 Operating System Android   My Question or Issue When I am pressing on the premium tab I am just getting a "that didn't work...
  • Platty616
  • Casual Listener
  • 1139 Views
  • 4 replies
  • 0 likes
  • 1139 Views
  • 4 replies
  • 0 likes

Zahlungsmethode passt nicht zu meinem Land [Schweiz]

PlanFree --> PremiumCountrySchweizMy Question or IssueHeydas Probeabo ist nun durch und Spotify kann das Premiumabo nicht auf meiner VISA-Karte belasten. Grund: mein Land stimmt nicht mit der Zahlungsmethode übereinDie Karte kommt nicht aus der Schwe...

  • Casual Listener
  • Plan Free --> Premium Country Schweiz My Question or Issue Hey das Probeabo ist nun durch und Spotify kann das Premiumabo nicht auf meiner VISA-Karte belasten. Grund: mein Land stimmt nicht ...
  • user-removed
  • Not applicable
  • 3601 Views
  • 4 replies
  • 0 likes
  • 3601 Views
  • 4 replies
  • 0 likes

Superuser Contribution double charges

PlanPremium DuoCountryHungary Device(iPhone 6s, Samsung A51) My Question or IssueI used to have a Family premium subscription. The bank card it was linked with has expired. Upon renewing it the simple premium option was set up and charged accordingly...

  • Newbie
  • Plan Premium Duo Country Hungary   Device (iPhone 6s, Samsung A51)   My Question or Issue I used to have a Family premium subscription. The bank card it was linked with has expired...
  • Eni
  • Moderator
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Paid for the premium account but still it’s showing free account

PlanPremiumCountryIndiaDeviceiPhone XOperating SystemiOS 14.4 My Question or IssueI paid for the premium account but I can’t access it , it’s still showing free  

  • Newbie
  • Plan Premium Country India Device iPhone X Operating System iOS 14.4   My Question or Issue I paid for the premium account but I can’t access it , it’s still showing free    
  • Eni
  • Moderator
  • 591 Views
  • 1 replies
  • 0 likes
  • Payment Problems
    Premium
    Subscription
  • 591 Views
  • 1 replies
  • 0 likes

[Community][Partnership] Denon AVR Free Spotify Offer

Shortly after I purchased my new Denon AVR X3500H, I recall Spotify sending an offer of free Spotify Premium to all new Denon AVR purchasers. It seems they were increasing the offer from Free Spotify Basic to Free Premium. Am I remembering correctly?...

  • Visitor
  • Shortly after I purchased my new Denon AVR X3500H, I recall Spotify sending an offer of free Spotify Premium to all new Denon AVR purchasers. It seems they were increasing the offer from Free Spotify...
  • Billy-J
  • Spotify Star
  • 427 Views
  • 1 replies
  • 0 likes
  • Partnership
  • 427 Views
  • 1 replies
  • 0 likes

[Other] Japan family mart gift card

I purchased a family mart card for a premier membership. I changed my account to Japan and my payment account to Japan. When I go to the gift card Redeem website it says to put the ZIP Code in and I put a Japanese ZIP Code in and it does not work

  • Casual Listener
  • I purchased a family mart card for a premier membership. I changed my account to Japan and my payment account to Japan. When I go to the gift card Redeem website it says to put the ZIP Code in and I ...
  • Grantawaters
  • Casual Listener
  • 623 Views
  • 2 replies
  • 1 likes
  • Other
  • 623 Views
  • 2 replies
  • 1 likes

Superuser Contribution Cannot delete card information

Hi, I want to remove my saved card information from Spotify. But there is no option to remove credit card information. Last time I chat with customer support they said it will automatically remove. But I can see my saved card information tied with my...

  • Casual Listener
  • Hi,   I want to remove my saved card information from Spotify. But there is no option to remove credit card information.    Last time I chat with customer support they said it will...
  • Alex
  • Spotify Legend
  • 670 Views
  • 1 replies
  • 0 likes
  • 670 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Spotify duo only allows me to pay via Vodacom, not via card. Is this normal?

I'm trying to subscribe to the premium duo plan, but the only payment option is via Vodacom. There's is a card option visible but clicking it redirects me to payment via Vodacom. Is there a way to subscribe via card payment?

  • Visitor
  • I'm trying to subscribe to the premium duo plan, but the only payment option is via Vodacom. There's is a card option visible but clicking it redirects me to payment via Vodacom. Is there a way to su...
  • Elena
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution I canceled my plan and I need to delete my Credit Card Information

PlanPremiumCountryArgentinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI need remove my credit card information and your UI is hidden it. I canceled my plan and ...

  • Visitor
  • Plan Premium Country Argentina Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I nee...
  • Jeremy
  • Spotify Legend
  • 5565 Views
  • 7 replies
  • 1 likes
  • 5565 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution spotify duo

PlanPremiumCountryNetherlandsMy Question or IssueMe and my girlfriend haven't moved in together yet but I was wondering if we already could set up a Spotify Duo plan.

  • Newbie
  • Plan Premium Country Netherlands My Question or Issue Me and my girlfriend haven't moved in together yet but I was wondering if we already could set up a Spotify Duo plan.
  • Jeremy
  • Spotify Legend
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Price will be increase

PlanPremium ( Family )CountrySlovakiaDeviceAllOperating SystemAll My Question or Issue: Hi,I noticed an increase in the price of the premium plan (family).Why? What will be better? Will I be able to download songs to my computer in mp3 format and cop...

  • Visitor
  • Plan Premium ( Family ) Country Slovakia Device All Operating System All   My Question or Issue:   Hi, I noticed an increase in the price of the premium plan (family). Why? Wha...
  • GloryPink
  • Regular
  • 688 Views
  • 2 replies
  • 2 likes
  • Increase price
  • 688 Views
  • 2 replies
  • 2 likes