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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5346 Views
  • 23 replies
  • 2 likes
  • 5346 Views
  • 23 replies
  • 2 likes

Best account for my situation

Plan/PremiumCountryNL My Question or IssueSince a couple of year I'm paying for the Premium family, but it's just me and my girlfriend so Premium Duo would be a better option (saving 2 euro per month).My girlfriend and I are also both students.Buttom...

  • Visitor
  • Plan /Premium Country NL     My Question or Issue Since a couple of year I'm paying for the Premium family, but it's just me and my girlfriend so Premium Duo would be a better option...
  • Maxim
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Can't set up Duo - Spotify says the country is different, despite the same address

Hello, I'm trying to set up a Premium Duo account between my and my wife's account. We had moved from the US to Poland in 2016, and between our two accounts we had various set ups. Right now, my wife's account is on free plan, and I have Premium set ...

  • Casual Listener
  • Hello,   I'm trying to set up a Premium Duo account between my and my wife's account.   We had moved from the US to Poland in 2016, and between our two accounts we had various set ups.&...
  • konryd
  • Casual Listener
  • 3934 Views
  • 2 replies
  • 0 likes
  • 3934 Views
  • 2 replies
  • 0 likes

Superuser Contribution Ads when i have premium??

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueImagine paying for spotify to have no ads, only for them to throw them in front of podcasts! Are y...

  • Casual Listener
  • PlanPremium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Imagine payin...
  • Alex
  • Spotify Legend
  • 430 Views
  • 3 replies
  • 1 likes
  • 430 Views
  • 3 replies
  • 1 likes

Superuser Contribution Me ofereceram 30 dias grátis e já me cobraram

Me ofereceram 30 dias grátis, mas pediram meu cartão é já me cobraram. Como resolver, é complicado entrar em contato.

  • Casual Listener
  • Me ofereceram 30 dias grátis, mas pediram meu cartão é já me cobraram. Como resolver, é complicado entrar em contato.
  • Bittencourt
  • Spotify Star
  • 736 Views
  • 6 replies
  • 0 likes
  • 736 Views
  • 6 replies
  • 0 likes

Superuser Contribution Minha Faculdade não aparece na lista?

Premium Estudante Brasil Fiz minha conta e cadastro já com Spotify para estudantes a um ano atrás. Recebi um e-mail avisando que precisaria renovar, mas por diversos motivos não renovei e esse mês veio descontando o valor do Pacote Normal. Ao tentar ...

  • Visitor
  •   Premium Estudante   Brasil   Fiz minha conta e cadastro já com Spotify para estudantes a um ano atrás. Recebi um e-mail avisando que precisaria renovar, mas por diversos motivos...
  • Mihail
  • Spotify Legend
  • 2052 Views
  • 1 replies
  • 0 likes
  • 2052 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble linking hulu and spotify student account

PlanStudentCountryUnited StatesDeviceLenovo LaptopOperating SystemWindows 10 My Question or IssueI have a Spotify Student account, and when i try to activate my free Hulu subscription it just leads me to Hulu's free trial page. Do I just sign up for ...

  • Visitor
  • Plan Student Country United States Device Lenovo Laptop Operating System Windows 10   My Question or Issue I have a Spotify Student account, and when i try to activate my free Hulu sub...
  • Jeremy
  • Spotify Legend
  • 460 Views
  • 2 replies
  • 0 likes
  • 460 Views
  • 2 replies
  • 0 likes

due date change

PlanPremiumCountryArgentina DevicephoneOperating SystemAndroid My Question or IssueI would like to change my due date payment. I saw an answer where suggested to cancel my subscription and reset it again on the day I want to be charged. But I would l...

  • Visitor
  • Plan Premium Country Argentina  Device phone Operating System Android  My Question or Issue I would like to change my due date payment. I saw an answer where suggested to cancel my...
  • AdamDam
  • Spotify Star
  • 448 Views
  • 1 replies
  • 0 likes
  • due date
    Payment
  • 448 Views
  • 1 replies
  • 0 likes

How to pay in advance for year if I have single-user 3-months premium trial ?

I have money now, but I do not know if I will have money after 1 year, so I want to pay for Spotify music for as long time as possible now so I would not spend this money.

  • Casual Listener
  • I have money now, but I do not know if I will have money after 1 year, so I want to pay for Spotify music for as long time as possible now so I would not spend this money.
  • Billy-J
  • Spotify Star
  • 1131 Views
  • 1 replies
  • 0 likes
  • 1131 Views
  • 1 replies
  • 0 likes

Forgot my email and password for spotify account.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello Spotify i need you help to know and recover my spotify account that always deducted on ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello S...
  • Jose_M
  • Spotify Star
  • 709 Views
  • 1 replies
  • 1 likes
  • 709 Views
  • 1 replies
  • 1 likes

NO PUEDO CANJEAR MI TARJETA DE REGALO

NO PUEDO CANJEAR MI TARJETA DE REGALO POR MAS QUE ME METI A LA SECCION DE AYUDA, ME PUSE EN EL MODO INCOGNITO, ENTRE Y SALI VARIAS VECES DE MI CUENTA Y DEMAS NO ME DEJA. Y REALMENTE ME GUSTARIA UNA SOLUCION PARA ESTO.GRACIAS.

  • Visitor
  • NO PUEDO CANJEAR MI TARJETA DE REGALO POR MAS QUE ME METI A LA SECCION DE AYUDA, ME PUSE EN EL MODO INCOGNITO, ENTRE Y SALI VARIAS VECES DE MI CUENTA Y DEMAS NO ME DEJA. Y REALMENTE ME GUSTARIA UNA S...
  • Jose_M
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can´t accept premium duo invite

PlanPremium DuoCountryDenmark My Question or Issue I was invited to join a premium duo plan. We live together. But when accepting and filling in he required information I just get an error message saying there was a problem. We checked that we used t...

  • Newbie
  •   Plan Premium Duo Country Denmark   My Question or Issue   I was invited to join a premium duo plan. We live together. But when accepting and filling in he required informatio...
  • Ivan
  • Spotify Legend
  • 884 Views
  • 1 replies
  • 0 likes
  • 884 Views
  • 1 replies
  • 0 likes

Promotion

I signed up during the google mini home promotion, and all they did was send me a notification letting me now when i could register for it. I never got a email nor have i heard anything about it since. Ive been a member for a month and a half now. Do...

  • Visitor
  • I signed up during the google mini home promotion, and all they did was send me a notification letting me now when i could register for it. I never got a email nor have i heard anything about it sinc...
  • Billy-J
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dar de baja suscripcion

Aparezco como que tengo SPOTIFY FTEEPERO EN LA TARJETA ME SIGUEN COBRANDO NECESITO DARLO DE BAJA.

  • Newbie
  •    Aparezco como que tengo SPOTIFY FTEE PERO EN LA TARJETA ME SIGUEN COBRANDO NECESITO DARLO DE BAJA.
  • rsver
  • Visitor
  • 530 Views
  • 2 replies
  • 0 likes
  • 530 Views
  • 2 replies
  • 0 likes

I'm a brazil user, I'd like to upgrade premium with Singapore's VISA check card. but I can't that

HiI'm a brazil's subscribed an user. I'd like to upgrade premium with Singapore's VISA check card. but I can't thatHow can I do ?

  • Newbie
  • Hi I'm a brazil's subscribed an user.   I'd like to upgrade premium with Singapore's VISA check card. but I can't that How can I do ?
  • Billy-J
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Cancelación de suscripción

Necesito cancelar una suscripción que tengo a un número de teléfono pero no la puedo cancelar debido a que se me extravío el número y al iniciar la sesión con el número de teléfono me pide un código de verificación que manda al celular extraviado y n...

  • Visitor
  • Necesito cancelar una suscripción que tengo a un número de teléfono pero no la puedo cancelar debido a que se me extravío el número y al iniciar la sesión con el número de teléfono me pide un código ...
  • Billy-J
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Gopay Payment Failed to Received by Spotify

 PlanPremiumCountryIndonesiaDeviceAll DeviceOperating SystemAll Operating System My Question or Issue Last month in September, I was renewed my premium plan via Gopay and it was successful. And this month I made renew my premium plan with the same Go...

Screenshot_20201024_150024.jpg
  • Visitor
  •   Plan Premium Country Indonesia Device All Device Operating System All Operating System   My Question or Issue   Last month in September, I was renewed my premium plan via Gopa...
  • Billy-J
  • Spotify Star
  • 773 Views
  • 1 replies
  • 0 likes
  • Gopay
  • 773 Views
  • 1 replies
  • 0 likes

You've lost me as a customer

In taking away annual subscriptions, you've lost a dedicated customer. I'm not the type who likes to pay month to month, I like to pay annually, but apparently that's not an option anymore. Take this to whoever you need to, because i'm sure others wi...

  • Visitor
  • In taking away annual subscriptions, you've lost a dedicated customer. I'm not the type who likes to pay month to month, I like to pay annually, but apparently that's not an option anymore.   ...
  • Billy-J
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Hola

hola ! Hace unos meses me estaban cobrando doble en Spotify y decidí cancelarlo (solo tengo con 1 cuenta). pero me siguen cobrando la suscripción y mi cuenta tiene el plan gratis.Como sé si alguien más me está robando o si me están cobrando por un pl...

  • Visitor
  • hola ! Hace unos meses me estaban cobrando doble en Spotify y decidí cancelarlo (solo tengo con 1 cuenta).  pero me siguen cobrando la suscripción y mi cuenta tiene el plan gratis. Como sé si ...
  • Billy-J
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! Desktop free plan functionalities on mobile

Hi I just created a new Spotify account and I'm really confused. Please note that i'm specifically talking about the spotify mobile app. I can choose which songs I wish to listen to on mobile (any title, I can scroll through any playlist and select a...

  • Visitor
  • Hi I just created a new Spotify account and I'm really confused. Please note that i'm specifically talking about the spotify mobile app.  I can choose which songs I wish to listen to on mobile ...
  • Emilia_8
  • Community Legend
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes