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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

71007 Views

19 replies

94 likes

  • 71007 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

134778 Views

69 replies

10 likes

Premium for Family
  • 134778 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

73714 Views

89 replies

4 likes

  • 73714 Views
  • 89 replies
  • 4 likes

can i pay for spotify premium with a prepaid visa giftcard

it keeps on giving me an error message whnever i try to buy spotify premium with my visa giftcard.

Casual Listener

it keeps on giving me an error message whnever i try to buy spotify premium with my visa giftcard.

Billy-J

Spotify Star

3222 Views

1 replies

2 likes

  • 3222 Views
  • 1 replies
  • 2 likes

Can’t upgrade to premium

I am trying to sign up for premium again and previously used a free trial. Spotify keeps showing the free trial which I can’t sign up for again and there is no option to just upgrade without the special trial offer! Arrrrgh!

Visitor

I am trying to sign up for premium again and previously used a free trial. Spotify keeps showing the free trial which I can’t sign up for again and there is no option to just upgrade without the spec...

Billy-J

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Списало средства за подписку, отменил сразу её. Возможно вернуть средства?

Списало средства за подписку, отменил сразу её. Возможно вернуть средства?

Newbie

Списало средства за подписку, отменил сразу её. Возможно вернуть средства?

Bohda

Casual Listener

414 Views

2 replies

0 likes

  • 414 Views
  • 2 replies
  • 0 likes

pagamento duplicado

eu havia cancelado o plano e veio me cobrando duas vezes, o plano de 19,90 e o familia

Visitor

eu havia cancelado o plano e veio me cobrando duas vezes, o plano de 19,90 e o familia

Bittencourt

Spotify Star

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

I cancelled premium and I don’t have it currently but I was charged

I was charged for a month of premium by Spotify (I have proof) but I don’t have premium on my account and it has still taken the money out of my bank

Visitor

I was charged for a month of premium by Spotify (I have proof) but I don’t have premium on my account and it has still taken the money out of my bank

Bittencourt

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium duo- no access

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am not able to use Premium duo, paid by my husband. It shows free account only. How to acce...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am no...

Vasil

Moderator

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

preciso de um recibo que contenha meus dados, com nome e endereço

preciso de um recibo da minha conta premium que contenha meus dados, principalmente nome completo e endereço

Visitor

preciso de um recibo da minha conta premium que contenha meus dados, principalmente nome completo e endereço

Bittencourt

Spotify Star

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does spotify not let me buy premium?

I tried to take the 3 mont free trial on my account, because spotify sent me emails of it, but when I got the thing of succesful payment and went back to spotifys page, it said that I can not have the trial because I have had it before, but I just ma...

Newbie

I tried to take the 3 mont free trial on my account, because spotify sent me emails of it, but when I got the thing of succesful payment and went back to spotifys page, it said that I can not have th...

Vasil

Moderator

333 Views

1 replies

1 likes

  • 333 Views
  • 1 replies
  • 1 likes

a pagina de pagamento não esta funcionando

nenhuma forma de pagamento esta funcionando, quando vou fazer finalizar na pagina do pagamento, a pagina mostra falha e pede pra entrar em contato com o suporte do spotfy

Visitor

nenhuma forma de pagamento esta funcionando, quando vou fazer finalizar na pagina do pagamento, a pagina mostra falha e pede pra entrar em contato com o suporte do spotfy

Bittencourt

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Saya sudah beli premium tapi tidak masuk ke akun saya, bagaimana ini?

Saya sudah beli premium tapi tidak masuk ke akun saya, bagaimana ini penanganannya? Kalo seperti ini saya rugi dong

Visitor

Saya sudah beli premium tapi tidak masuk ke akun saya, bagaimana ini penanganannya? Kalo seperti ini saya rugi dong

Vasil

Moderator

669 Views

1 replies

0 likes

  • 669 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I not seeing an option to pay by Paytm Wallet for monthly premium?

I can see that Paytm wallet option is available for Premium Mini yet there is no such option available for Paytm Monthly. Why is that?

Visitor

I can see that Paytm wallet option is available for Premium Mini yet there is no such option available for Paytm Monthly. Why is that?

Alex

Spotify Legend

674 Views

1 replies

0 likes

  • 674 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’m paying for premium but in my app it states normal free with ads??

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Elena

Moderator

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premiim Duo - With Option for Kids Account.

PlanPremium DuoCountryIreland/All DeviceNAOperating SystemNA My Question or IssueCan you add the option with Premium Duo to have one adults accont and one kids account? If you are paying for 2 accounts then the type of account you want should be flex...

Visitor

Plan Premium Duo Country Ireland/All   Device NA Operating System NA   My Question or Issue Can you add the option with Premium Duo to have one adults accont and one kids account...

TPholiday

Newbie

4433 Views

6 replies

18 likes

  • 4433 Views
  • 6 replies
  • 18 likes

Superuser Contribution I can't figure out why spotify is trying to charge me extra payment

Hello everyone! May I ask for your help?Every month I pay $ 2.49 for a student subscription, I have been using and paying for almost two years now. But this month, Spotify is trying to charge me 13,790KZT (almost 30$) for a subscription and sends a n...

Newbie

Hello everyone! May I ask for your help? Every month I pay $ 2.49 for a student subscription, I have been using and paying for almost two years now. But this month, Spotify is trying to charge me 13...

OscarDC

Moderator

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to join my husband Duo premium

Hi,I have a message saying the adresse should be similar to join.Of course we have checked already and it is the same. thanks for the quick advise

Visitor

Hi, I have a message saying the adresse should be similar to join. Of course we have checked already and it is the same.  thanks for the quick advise

OscarDC

Moderator

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo account address

Can’t set up duo account because my phone adds a - 4000 to the end of my zip code on my phone but not my dads. So it says the address is different.

Visitor

Can’t set up duo account because my phone adds a - 4000 to the end of my zip code on my phone but not my dads.  So it says the address is different.

OscarDC

Moderator

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Solved!! How do you gift a gift card to someone overseas?

Hello! For this year, I am planning to gift a Spotify Premium Gift Card to a friend of mine in Brazil. Does anyone know where I can do that for Spotify? Thank you!

Visitor

Hello! For this year, I am planning to gift a Spotify Premium Gift Card to a friend of mine in Brazil. Does anyone know where I can do that for Spotify? Thank you!

Bittencourt

Spotify Star

1077 Views

1 replies

0 likes

  • 1077 Views
  • 1 replies
  • 0 likes