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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55360 Views
  • 23 replies
  • 4 likes
  • 55360 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33741 Views
  • 19 replies
  • 2 likes
  • 33741 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23104 Views
  • 12 replies
  • 1 likes
  • 23104 Views
  • 12 replies
  • 1 likes

Spotify Double Charging Issue

PlanPremium CountryTurkey My Question or Issue Hello;I have noticed that both App Store and Spotify charge me per month and thus I have been paying double charge for my Spotify account. I contacted with Spotify for the return of the payments that I h...

  • Newbie
  • Plan Premium  Country Turkey     My Question or Issue   Hello; I have noticed that both App Store and Spotify charge me per month and thus I have been paying double char...
  • Billy-J
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Question about Family Account

Hi there, I've recently reactivated my spotify premium account. I was offered 3 months @ £9.99 meaning my next payment wouldn't be due to leave my account until 29/09/19. If i wanted to upgrade to a family account would i lose this promotion and star...

  • Newbie
  • Hi there,   I've recently reactivated my spotify premium account. I was offered 3 months @ £9.99 meaning my next payment wouldn't be due to leave my account until 29/09/19. If i wanted to upgr...
  • Billy-J
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution My spotify isnt working

PlanFree/PremiumCountry Device Samsung Galaxy S9 My Question or IssueI paid for spotify for two months and did receive it. Spoke to someone on that chat and they fixed it. They asked my to pay for the first month and would add two free months. After ...

  • Casual Listener
  • Plan Free/Premium Country   Device  Samsung Galaxy S9     My Question or Issue I paid for spotify for two months and did receive it. Spoke to someone on that chat and the...
  • Peter
  • Spotify Legend
  • 705 Views
  • 3 replies
  • 0 likes
  • 705 Views
  • 3 replies
  • 0 likes

Superuser Contribution I have a samsung galaxy S10 and the 6 month trial states is not available. I have never had phone pl

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 536 Views
  • 2 replies
  • 0 likes
  • 536 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment successfully done via UPI, but received error on the Spotify payment gateway page

PlanPremium 1 month for students CountryIndia Device Samsung Galaxy A6 Operating SystemAndroid My Question or IssueI completed the payment for 1 month student premium via UPI method and the UPI app showed successful transaction and money has been ded...

  • Newbie
  • Plan Premium 1 month for students   Country India   Device   Samsung Galaxy A6   Operating System Android   My Question or Issue I completed the payment for 1...
  • Peter
  • Spotify Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • Payment
    student discount
  • 396 Views
  • 1 replies
  • 0 likes

Card Changed

PlanPremiumCountryUSDevice(iPhone XR)Operating System(iOS 10)My Question or IssueI’ve had the Hulu and Premium deal since it was $12.99. Recently I changed cards and my account disconnected. Now I can’t have the deal because you guys don’t offer it a...

  • Newbie
  • Plan Premium Country US Device (iPhone XR) Operating System (iOS 10) My Question or Issue I’ve had the Hulu and Premium deal since it was $12.99. Recently I changed cards and my account disc...
  • OneByBoo
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

I Paid via UPI, I got charged but I dint get any subscription

Hi, I paid for 12 months offer through my UPI. I got charged from my card, but i never got the subscription.... HELP

  • Newbie
  • Hi,   I paid for 12 months offer through my UPI. I got charged from my card, but i never got the subscription.... HELP
  • Billy-J
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Tengo Ualá y no me toma el pago

Venía pagando Spotify con mi tarjeta prepara Ualá y ahora ya no le deja, me dan alguna ayuda. Gracias!PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question...

  • Newbie
  • Venía pagando Spotify con mi tarjeta prepara Ualá y ahora ya no le deja, me dan alguna ayuda. Gracias! Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016...
  • Billy-J
  • Spotify Star
  • 1127 Views
  • 1 replies
  • 0 likes
  • 1127 Views
  • 1 replies
  • 0 likes

Family Upgrading

I just upgraded my account from free to premium. But now I'd like to upgrade it to Family premium. For this I have 2 questions:1. How do I do to keep my 3 months for 1$ on the family plan?2. What if two of the member live most of the time on a differ...

  • Newbie
  • I just upgraded my account from free to premium. But now I'd like to upgrade it to Family premium. For this I have 2 questions: 1. How do I do to keep my 3 months for 1$ on the family plan? 2. What...
  • Billy-J
  • Spotify Star
  • 2159 Views
  • 1 replies
  • 1 likes
  • Upgrade Family
  • 2159 Views
  • 1 replies
  • 1 likes

I'm unable to change country on Spotify account

Hi, I'm trying to change country setting on my father's Spotify account. However I'm not able to do this. Whenever I select the country I just get thrown back to the subscription settings screen, and the country stays the same. I'm trying to do this ...

  • Newbie
  • Hi,   I'm trying to change country setting on my father's Spotify account. However I'm not able to do this. Whenever I select the country I just get thrown back to the subscription settings sc...
  • Maxim
  • Spotify Star
  • 1003 Views
  • 1 replies
  • 0 likes
  • 1003 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription changed automatically to Family.

PlanChanged from Premium to Family Premium CountryBulgaria DeviceSamsung Galaxy A50 Operating System(iOS 10, Android Oreo, Windows 10) My Question or IssueI've been a Spotify user for 5 years with Premium subscription (4.99 EUR). Suddenly my subscrip...

  • Newbie
  • Plan Changed from Premium to Family Premium   Country Bulgaria   Device Samsung Galaxy A50   Operating System (iOS 10, Android Oreo, Windows 10)   My Question or ...
  • Jemi
  • Spotify Legend
  • 722 Views
  • 1 replies
  • 0 likes
  • Account
    family
    Payment
    Premium
    problem
    Subscription
  • 722 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dispute Resolution Process Failure

On March 15, 2019, I bought a gift card and it's not working. On the back of the card, it says "Full Terms and Conditions governing Spotify gift cards are found at www.spotify.com/gift-card."On April 17, 2019, following the instructions on that websi...

  • Roadie
  • On March 15, 2019, I bought a gift card and it's not working. On the back of the card, it says "Full Terms and Conditions governing Spotify gift cards are found at www.spotify.com/gift-card." On Apr...
  • KossB
  • Roadie
  • 3870 Views
  • 15 replies
  • 0 likes
  • 3870 Views
  • 15 replies
  • 0 likes

Solved!! upgraded to Premium Family but App still says Premium

PlanPremium FamilyCountryUSDevicePhone 7Operating System(iOS 10 My Question or IssueJust upgraded to Spotify Premium Family, but when I log onto my account in phone app it still says Premium. I logged out and back in but no change. Desktop App is fin...

  • Casual Listener
  • Plan Premium Family Country US Device Phone 7 Operating System (iOS 10   My Question or Issue Just upgraded to Spotify Premium Family, but when I log onto my account in phone app it st...
  • Billy-J
  • Spotify Star
  • 1192 Views
  • 5 replies
  • 0 likes
  • 1192 Views
  • 5 replies
  • 0 likes

Solved!! I bought Premium but i did not get Premium

PlanFree/PremiumCountryThe Netherlands Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueYesterday i bought Spotify premium for 3 months ( €1,- ). But it didnt activat...

  • Regular
  •   Plan Free/Premium Country The Netherlands  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Que...
  • Billy-J
  • Spotify Star
  • 834 Views
  • 10 replies
  • 0 likes
  • 834 Views
  • 10 replies
  • 0 likes

Premium with hulu

I signed up to the 30 day free trial with hulu and i'm trying to cancel it, but I can't find out how, and I tried the regular way it didn't work. So how do you cancel with hulu?

  • Casual Listener
  • I signed up to the 30 day free trial with hulu and i'm trying to cancel it, but I can't find out how, and I tried the regular way it didn't work. So how do you cancel with hulu?
  • Billy-J
  • Spotify Star
  • 390 Views
  • 3 replies
  • 0 likes
  • 390 Views
  • 3 replies
  • 0 likes

Solved!! Hulu subscription ended when I switched to family plan

PlanPremiumCountryUSA My Question or Issuewhen I switched to the family plan, my subscription with Hulu ended. Is there any way to remedy this? I'd really like to have kept this subscription.

  • Newbie
  • Plan Premium Country USA   My Question or Issue when I switched to the family plan, my subscription with Hulu ended. Is there any way to remedy this? I'd really like to have kept this subs...
  • Billy-J
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Necesito ayuda

Hace un mes pague la promoción de tres mese por $100 y al parecer no me la hicieron válida, porque ya no soy Premium, y reiteró, solo tiene un mes.PlanFree/PremiumCountryMexico DeviceiPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My ...

  • Newbie
  • Hace un mes pague la promoción de tres mese por $100 y al parecer no me la hicieron válida, porque ya no soy Premium, y reiteró, solo tiene un mes. Plan Free/Premium Country Mexico  Device ...
  • Billy-J
  • Spotify Star
  • 594 Views
  • 1 replies
  • 0 likes
  • 594 Views
  • 1 replies
  • 0 likes

Bundle

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) How do I get premium and hulu ad as a non student. Because now that I've seen the bundle and received and email a...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   How do I get premium and hulu...
  • Billy-J
  • Spotify Star
  • 416 Views
  • 3 replies
  • 0 likes
  • 416 Views
  • 3 replies
  • 0 likes

Paid full price instead of student by accident

PlanPremiumCountryUKDeviceiPhone 5SOperating SystemiOS 10 My Question or IssueHi all. I signed up for a free trial of Spotify premium before I decided to start paying for it. I have paid for a few months now before I noticed that my bank statements w...

  • Newbie
  • Plan Premium Country UK Device iPhone 5S Operating System iOS 10   My Question or Issue Hi all. I signed up for a free trial of Spotify premium before I decided to start paying for it....
  • Billy-J
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

2 Accounts- one is premium other is free account.

Hi,My problem is, I had an account that i was using for free since 2 years. I decided to get premium account. While i try to change to premium, I'am obliged to open the application on website not in my app. Therefore, as I open spotify on safari, I w...

  • Newbie
  • Hi, My problem is, I had an account that i was using for free since 2 years. I decided to get premium account. While i try to change to premium, I'am obliged to open the application on website not i...
  • OneByBoo
  • Community Legend
  • 548 Views
  • 1 replies
  • 1 likes
  • 548 Views
  • 1 replies
  • 1 likes