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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5083 Views
  • 23 replies
  • 2 likes
  • 5083 Views
  • 23 replies
  • 2 likes

Superuser Contribution Payment/subscription.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been charged for the month of September and it is telling me I have to update my payme...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Ver
  • Spotify Legend
  • 1900 Views
  • 3 replies
  • 0 likes
  • 1900 Views
  • 3 replies
  • 0 likes

Question about free month

PlanPremiumCountryMexico Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, On Saturday I paid my subscription for 1 month ($115.00 Mx) and the ticket said that it ends on November 11th but my question is: Where’s the ...

  • Casual Listener
  • Plan Premium Country Mexico   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello,    On Saturday I paid my subscription for 1 mo...
  • Billy-J
  • Spotify Star
  • 1057 Views
  • 5 replies
  • 0 likes
  • 1057 Views
  • 5 replies
  • 0 likes

Why can i not talk to someone on the phone. None of suggestions are working .

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 956 Views
  • 1 replies
  • 0 likes
  • phone number
  • 956 Views
  • 1 replies
  • 0 likes

Chase 6-month offer

PlanFree/PremiumCountryUSADeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo My Question or IssueI have a chase card and I never used premium. How can I register for that offer?

  • Visitor
  •   Plan Free/Premium Country USA Device Samsung Galaxy Note 9 Operating System Android Oreo   My Question or Issue I have a chase card and I never used premium. How can I reg...
  • Billy-J
  • Spotify Star
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help with Xbox game pass 6 month trial

alright so I got my six month free trial a few months ago and I am planning on redeeming it today because it expires in about two weeks. My account has never had premium before and every time I try to redeem it, apparently I’m not eligible. i looked ...

  • Visitor
  • alright so I got my six month free trial a few months ago and I am planning on redeeming it today because it expires in about two weeks. My account has never had premium before and every time I try t...
  • Elena
  • Moderator
  • 431 Views
  • 1 replies
  • 1 likes
  • 431 Views
  • 1 replies
  • 1 likes

Superuser Contribution google mini offer rejected

PlanFree/PremiumCountryCanadaDeviceiphone11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI redeemed the google nest offer and went through all the way to the payment, finished the payment and received an email that it go...

  • Visitor
  • Plan Free/Premium Country Canada Device iphone11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I redeemed the google nest offer and went through ...
  • Elena
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

How to stop the payments ??!!!

Hi Ivan. .. or anyone from the Spotify team.I wrote this to Ivan ( member of the support team) , but no response! Could you PLEASE help me cancel my Premium account which I dont even have or use ? I'm starting to get really angry about this ! I follo...

Screenshot_20200926-061521_Samsung Internet.jpg Screenshot_20201009-234819_Samsung Internet.jpg Screenshot_20201010-000325_Facebook.jpg
  • Casual Listener
  •   Hi Ivan. .. or anyone from the Spotify team. I wrote this to Ivan ( member of the support team) , but no response!     Could you PLEASE help me cancel my Pr...
  • Maxim
  • Spotify Star
  • 428 Views
  • 3 replies
  • 0 likes
  • 428 Views
  • 3 replies
  • 0 likes

Superuser Contribution Dubbel Abbonement

Hey Community, Sinds 2 maanden heb ik een Family plan geactiveerd. Nu, hiervoor had ik 2 lopende abonnementen voor mezelf en een familielid. Heb deze twee opgezegd en het family plan geactiveerd. Nu, 2 maanden later betaal ik momenteel 14,99/maand ma...

  • Casual Listener
  • Hey Community,   Sinds 2 maanden heb ik een Family plan geactiveerd. Nu, hiervoor had ik 2 lopende abonnementen voor mezelf en een familielid. Heb deze twee opgezegd en het family plan geactiv...
  • Ivan
  • Spotify Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

can't buy a subscription

PlanPremiumCountryUkraineDevicePCOperating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10My Question or IssueI cannt buy subscription. After entering the card data, redirecting to the bank's website where I confirm the payment. Then it retur...

  • Visitor
  • Plan Premium Country Ukraine Device PC Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10 My Question or Issue I cannt buy subscription. After entering the card data, ...
  • Billy-J
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium For Students + Hulu not working

My Question or IssueHi! I have Premium for Students and linked Hulu and Showtime accounts. Hulu has stopped working - I get their free trial page. I was able to get ahold of someone at Hulu and they told me Spotify cancelled my Hulu account so they c...

  • Casual Listener
  • My Question or Issue Hi! I have Premium for Students and linked Hulu and Showtime accounts. Hulu has stopped working - I get their free trial page. I was able to get ahold of someone at Hulu and the...
  • clkelley
  • Casual Listener
  • 440 Views
  • 2 replies
  • 0 likes
  • 440 Views
  • 2 replies
  • 0 likes

GIfting a subscription USA for 2 family members under one roof HELP!

I would like to purchase a premium membership for my daughter and her husband. I do not know how to do this, and it is not self evident from reading. Can you help ? USA. IOS. She has occasionally used mine, and now I want to get one for their family ...

  • Casual Listener
  • I would like to purchase a premium membership for my daughter and her husband. I do not know how to do this, and it is not self evident from reading.  Can you help ? USA. IOS.   She has o...
  • Billy-J
  • Spotify Star
  • 1392 Views
  • 4 replies
  • 0 likes
  • 1392 Views
  • 4 replies
  • 0 likes

WANT TO PURCHASE GIFT SUBSCRIPTION FOR DUO PREMIUM For DAUGHTER-HELP

USAIPhone/IOS I would like to purchase a DUO PREMIUM membership for my daughter and her husband. They have occasionally used mine, as we live close by, and I'd like to gift them their own. HOW THE HECK DO I DO THIS? NOT obvious here. Thank you. Birth...

  • Casual Listener
  • USA IPhone/IOS   I would like to purchase a DUO PREMIUM membership for my daughter and her husband.  They have occasionally used mine, as we live close by, and I'd like to gift them thei...
  • Billy-J
  • Spotify Star
  • 1964 Views
  • 1 replies
  • 0 likes
  • 1964 Views
  • 1 replies
  • 0 likes

Superuser Contribution Already paid but still receiving payment failure message

As you can see above (screen shot from my credit card summary) i already paid premium for this month but still counts as unpaid. How can i solve this problem. Thanks PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Ope...

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  • Visitor
  • As you can see above (screen shot from my credit card summary)  i already paid premium for this month but still counts as unpaid. How can i solve this problem. Thanks   Plan Free/Premium Co...
  • Elena
  • Moderator
  • 353 Views
  • 1 replies
  • 1 likes
  • 353 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't subscribe to premium without free trial month

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI tried to use the same paypal account to subscribe to premium as I did on an old, deleted sp...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I tried...
  • Elena
  • Moderator
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mode of Payment

Currently upgraded spotify to premium family, is there any type of payment beside by PAY BY MOBILE? I really want to use my PAYPAL for monthly payment. any help would be appreciated...

  • Visitor
  • Currently upgraded spotify to premium family, is there any type of payment beside by PAY BY MOBILE?    I really want to use my PAYPAL for monthly payment.   any help would be appre...
  • Elena
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Privacy Concern

PlanPremiumCountryUSA I changed some stuff with my bank about 4 months ago and ended up getting a new debit card with a different number. I took the old card off my account, but didn't put the new one on (I guess I forgot). I received several emails ...

  • Roadie
  • Plan Premium Country USA     I changed some stuff with my bank  about 4 months ago and ended up getting a new debit card with a different number. I took the old card off my accou...
  • Elena
  • Moderator
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

PIN on gift card not readable

My gift card, which I received from a friend and therefore do not have a receipt for, of $30 USD had two characters of its PIN scratched off while I was trying to read it. Now, the PIN is unreadable and I cannot redeem the gift card for anything. Any...

  • Casual Listener
  • My gift card, which I received from a friend and therefore do not have a receipt for, of $30 USD had two characters of its PIN scratched off while I was trying to read it. Now, the PIN is unreadable ...
  • Billy-J
  • Spotify Star
  • 2166 Views
  • 3 replies
  • 0 likes
  • 2166 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Wrong Currency

PlanPremiumCountry Czechia My Question or IssueI am french living in Prague and just subscribed for a Premium account.Impossible to have another currency than Euro during process.Location is set in Czechia and credit card is czech.How can I be sure t...

  • Casual Listener
  • Plan Premium Country  Czechia   My Question or Issue I am french living in Prague and just subscribed for a Premium account. Impossible to have another currency than Euro during proc...
  • alexwent
  • Regular
  • 1823 Views
  • 6 replies
  • 1 likes
  • 1823 Views
  • 6 replies
  • 1 likes

Spotify gift card

I can’t read a symbol  on my Spotify gift card 

  • Casual Listener
  • I can’t read a symbol  on my Spotify gift card 
  • Billy-J
  • Spotify Star
  • 492 Views
  • 3 replies
  • 0 likes
  • 492 Views
  • 3 replies
  • 0 likes

Account thinks I have premium when I don't

PlanFreeCountryUKDeviceiPhone XROperating SystemioS 13.6.1 I am attempting to activate a free Spotify Premium package I get through my phone provider. However, when I try to activate it, the systems says I already have Premium. I do not. I'm on a fre...

  • Visitor
  • Plan Free Country UK Device iPhone XR Operating System ioS 13.6.1   I am attempting to activate a free Spotify Premium package I get through my phone provider. However, when I try to ac...
  • Maxim
  • Spotify Star
  • 737 Views
  • 1 replies
  • 0 likes
  • 737 Views
  • 1 replies
  • 0 likes