Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
PlanPremium CountryTurkey My Question or Issue Hello;I have noticed that both App Store and Spotify charge me per month and thus I have been paying double charge for my Spotify account. I contacted with Spotify for the return of the payments that I h...
Hi there, I've recently reactivated my spotify premium account. I was offered 3 months @ £9.99 meaning my next payment wouldn't be due to leave my account until 29/09/19. If i wanted to upgrade to a family account would i lose this promotion and star...
PlanFree/PremiumCountry Device Samsung Galaxy S9 My Question or IssueI paid for spotify for two months and did receive it. Spoke to someone on that chat and they fixed it. They asked my to pay for the first month and would add two free months. After ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremium 1 month for students CountryIndia Device Samsung Galaxy A6 Operating SystemAndroid My Question or IssueI completed the payment for 1 month student premium via UPI method and the UPI app showed successful transaction and money has been ded...
PlanPremiumCountryUSDevice(iPhone XR)Operating System(iOS 10)My Question or IssueI’ve had the Hulu and Premium deal since it was $12.99. Recently I changed cards and my account disconnected. Now I can’t have the deal because you guys don’t offer it a...
Hi, I paid for 12 months offer through my UPI. I got charged from my card, but i never got the subscription.... HELP
Venía pagando Spotify con mi tarjeta prepara Ualá y ahora ya no le deja, me dan alguna ayuda. Gracias!PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question...
I just upgraded my account from free to premium. But now I'd like to upgrade it to Family premium. For this I have 2 questions:1. How do I do to keep my 3 months for 1$ on the family plan?2. What if two of the member live most of the time on a differ...
Hi, I'm trying to change country setting on my father's Spotify account. However I'm not able to do this. Whenever I select the country I just get thrown back to the subscription settings screen, and the country stays the same. I'm trying to do this ...
PlanChanged from Premium to Family Premium CountryBulgaria DeviceSamsung Galaxy A50 Operating System(iOS 10, Android Oreo, Windows 10) My Question or IssueI've been a Spotify user for 5 years with Premium subscription (4.99 EUR). Suddenly my subscrip...
On March 15, 2019, I bought a gift card and it's not working. On the back of the card, it says "Full Terms and Conditions governing Spotify gift cards are found at www.spotify.com/gift-card."On April 17, 2019, following the instructions on that websi...
PlanPremium FamilyCountryUSDevicePhone 7Operating System(iOS 10 My Question or IssueJust upgraded to Spotify Premium Family, but when I log onto my account in phone app it still says Premium. I logged out and back in but no change. Desktop App is fin...
PlanFree/PremiumCountryThe Netherlands Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueYesterday i bought Spotify premium for 3 months ( €1,- ). But it didnt activat...
I signed up to the 30 day free trial with hulu and i'm trying to cancel it, but I can't find out how, and I tried the regular way it didn't work. So how do you cancel with hulu?
PlanPremiumCountryUSA My Question or Issuewhen I switched to the family plan, my subscription with Hulu ended. Is there any way to remedy this? I'd really like to have kept this subscription.
Hace un mes pague la promoción de tres mese por $100 y al parecer no me la hicieron válida, porque ya no soy Premium, y reiteró, solo tiene un mes.PlanFree/PremiumCountryMexico DeviceiPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) How do I get premium and hulu ad as a non student. Because now that I've seen the bundle and received and email a...
PlanPremiumCountryUKDeviceiPhone 5SOperating SystemiOS 10 My Question or IssueHi all. I signed up for a free trial of Spotify premium before I decided to start paying for it. I have paid for a few months now before I noticed that my bank statements w...
Hi,My problem is, I had an account that i was using for free since 2 years. I decided to get premium account. While i try to change to premium, I'am obliged to open the application on website not in my app. Therefore, as I open spotify on safari, I w...