Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Moderator
- 12930 Views
- 6 replies
- 0 likes
- 12930 Views
- 6 replies
- 0 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 1284 Views
- 19 replies
- 1 likes
- 1284 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
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- Casual Listener
- 47191 Views
- 20 replies
- 3 likes
- 47191 Views
- 20 replies
- 3 likes
Superuser Contribution Payment issue
I'm facing a payment issue over a month and a half guys!Every time I try to add my card and proceed, it shows something went wrong, Please try again or reach our support.I'm sure about the card balance and everything, Maybe it's because I tried the 1...
- I'm facing a payment issue over a month and a half guys! Every time I try to add my card and proceed, it shows something went wrong, Please try again or reach our support. I'm sure about the card b...
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- Community Legend
- 329 Views
- 3 replies
- 0 likes
- 329 Views
- 3 replies
- 0 likes
Superuser Contribution Charged for premium
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
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- Spotify Legend
- 295 Views
- 1 replies
- 0 likes
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AccountPremiumSubscription
- 295 Views
- 1 replies
- 0 likes
Superuser Contribution I cant subscribe to premium (3 dots keep loading)
PlanPremiumCountryEgyptDeviceGalaxy s10+ and Hp pavilionOperating System(Android, Windows 10) My Question or IssueWhen i add my credit card and click start my spotify premium the 3 dots keep loading and nothing happens. i tried on my phone and laptop...
- Plan Premium Country Egypt Device Galaxy s10+ and Hp pavilion Operating System (Android, Windows 10) My Question or Issue When i add my credit card and click start my spotify premium...
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- Spotify Legend
- 492 Views
- 4 replies
- 0 likes
- 492 Views
- 4 replies
- 0 likes
Switching from yearly subscription to family plan
Hello,I have a yearly subscription that has about 9 months remaining. However, my family recently got the family subscription (as it became available in our country).I would like to know if there's a way I can upgrade to our family's joint plan witho...
- Hello, I have a yearly subscription that has about 9 months remaining. However, my family recently got the family subscription (as it became available in our country). I would like to know if there...
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- Spotify Star
- 342 Views
- 1 replies
- 0 likes
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Family PlanPremiumPremium for Family
- 342 Views
- 1 replies
- 0 likes
Me cobraron 2 veces el plan premium dúo
Me cobraron 2 veces el plan premium duo que tengo. El primer cargo fue el 30 de junio y el segundo fue el 4 de julio . Los cargos aparecen en el estado de cuenta. Mi plan se paga cada día primero de mes
- Me cobraron 2 veces el plan premium duo que tengo. El primer cargo fue el 30 de junio y el segundo fue el 4 de julio . Los cargos aparecen en el estado de cuenta. Mi plan se paga cada día primero de ...
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- Spotify Star
- 234 Views
- 1 replies
- 0 likes
- 234 Views
- 1 replies
- 0 likes
changing the name for credit card payment
I am trying to update my payment method with a card that has a different name. Plan/PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- I am trying to update my payment method with a card that has a different name. Plan /Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (...
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- Spotify Star
- 616 Views
- 5 replies
- 0 likes
- 616 Views
- 5 replies
- 0 likes
Superuser Contribution I can't change my premium family subscription to premium
PlanFamily PremiumCountryArgentinaDevice(Samsung Galaxy S10+, Lenovo IdeaPad z710)Operating System(Android 10, Windows 10) My Question or IssueI´m trying to change my premium family subscription to premium only but it won't allow me. A message indica...
- Plan Family Premium Country Argentina Device (Samsung Galaxy S10+, Lenovo IdeaPad z710) Operating System (Android 10, Windows 10) My Question or Issue I´m trying to change my premium...
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- Moderator
- 248 Views
- 1 replies
- 0 likes
- 248 Views
- 1 replies
- 0 likes
Superuser Contribution Giftcard pin code is invalid
Hi, I bought a 30 euro giftcard, code is invalid. Shop said they activivated it. What now? help!
- Hi, I bought a 30 euro giftcard, code is invalid. Shop said they activivated it. What now? help!
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- Moderator
- 4802 Views
- 6 replies
- 0 likes
- 4802 Views
- 6 replies
- 0 likes
Superuser Contribution Duo subscription - address modification
Hi there,My girlfriend and I both have individual premium accounts and we would like to shift to a joint duo premium account. I have set up the account and have sent the invitation to her. However, when she is confirming our address, she received an ...
- Hi there, My girlfriend and I both have individual premium accounts and we would like to shift to a joint duo premium account. I have set up the account and have sent the invitation to her. Howeve...
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- Moderator
- 399 Views
- 1 replies
- 0 likes
- 399 Views
- 1 replies
- 0 likes
3 month free trial issue
I signed up for the final 3 months free premium but I don’t know if it worked and I’m being charged for the 30/07/2020. The webpage asked me for my payment plan and I chose the student plan as I am one and it is charging me for the student plan when ...
- I signed up for the final 3 months free premium but I don’t know if it worked and I’m being charged for the 30/07/2020. The webpage asked me for my payment plan and I chose the student plan as...
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- Casual Listener
- 337 Views
- 2 replies
- 0 likes
- 337 Views
- 2 replies
- 0 likes
Superuser Contribution been charged for the free trial after 2 days in
PlanFree/PremiumCountrycanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)So, registered for the free trial two days ago, only to see that I've been charged 10.99$, though it was writ...
- Plan Free/Premium Country canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) So, registered for the free t...
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- Community Legend
- 190 Views
- 1 replies
- 0 likes
- 190 Views
- 1 replies
- 0 likes
Superuser Contribution paid on july 4th but next billing date is june 20th
PlanPremiumCountryTurkeyOperating SystemAndroid 10
- Plan Premium Country Turkey Operating System Android 10
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- Community Legend
- 212 Views
- 1 replies
- 0 likes
- 212 Views
- 1 replies
- 0 likes
Superuser Contribution cant update payment info.
PlanPremiumCountryCanada My Question or IssueMy billing date is coming in 6 days. I just got new credit card, since old one expired. But when i try to update the card in my account settings, it says that "Something went wrong. Please try again, or go...
- Plan Premium Country Canada My Question or Issue My billing date is coming in 6 days. I just got new credit card, since old one expired. But when i try to update the card in my account s...
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- Community Legend
- 416 Views
- 3 replies
- 0 likes
- 416 Views
- 3 replies
- 0 likes
Superuser Contribution Charged 2x my rate for 10 months and can't get a refund after 1 HOUR AND 15 MINUTES in support chat
Last year, while subscribed to the student rate, my account was hacked and the hacker upgraded my account to Family for 2 months. I reached out to the help chat to get this resolved and they refunded my account the 2 months worth and reverted my char...
- Last year, while subscribed to the student rate, my account was hacked and the hacker upgraded my account to Family for 2 months. I reached out to the help chat to get this resolved and they refunded...
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- Moderator
- 454 Views
- 1 replies
- 0 likes
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Bad customer service
- 454 Views
- 1 replies
- 0 likes
Spotify Premium Gift Card Pin Not Working
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)My spotify premium pin that was on the back of my gift card is not working. It says something went wrong everytime...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My spotify premium pin that was on th...
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- Spotify Star
- 901 Views
- 1 replies
- 0 likes
- 901 Views
- 1 replies
- 0 likes
Cannot join Duo invite from another country
PlanPremiumCountrySwedenDeviceSamsung A6Operating SystemAndroid 9 My Question or IssueMy partner set up Duo subscription and invited me. We both have everything set up in Sweden (account, payment, etc). When I enter the address (exactly the same as m...
- Plan Premium Country Sweden Device Samsung A6 Operating System Android 9 My Question or Issue My partner set up Duo subscription and invited me. We both have everything set up in Swe...
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- Spotify Star
- 926 Views
- 1 replies
- 0 likes
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AccountDuoSubscription
- 926 Views
- 1 replies
- 0 likes
Trail period changed
Why has Spotify 3 month premium trail been replaced by 1 month
- Why has Spotify 3 month premium trail been replaced by 1 month
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- Community Legend
- 311 Views
- 1 replies
- 0 likes
- 311 Views
- 1 replies
- 0 likes
Superuser Contribution Can't upgrade to premium with all payment option
Hi,I need your help with my spotify problem. I can't upgrade my acc to premium with all payment option. I did restart my acc and also uninstalled my spotify app. Looking forward for your help Thanks
- Hi, I need your help with my spotify problem. I can't upgrade my acc to premium with all payment option. I did restart my acc and also uninstalled my spotify app. Looking forward for your h...
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- Spotify Legend
- 611 Views
- 2 replies
- 0 likes
- 611 Views
- 2 replies
- 0 likes
Solved!! Not eligible for spotify duo
PlanStudent PremiumCountryUSADevice(Dell Laptop, iPhone XS)Operating System(iOS 13, Windows 10.) My Question or IssueIn attempting to sign up for a Duo subscription, I keep getting the error "It looks like you're not eligible for that offer, but we f...
- Plan Student Premium Country USA Device (Dell Laptop, iPhone XS) Operating System (iOS 13, Windows 10.) My Question or Issue In attempting to sign up for a Duo subscription, ...
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- Spotify Star
- 8044 Views
- 6 replies
- 0 likes
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Premium
- 8044 Views
- 6 replies
- 0 likes
Unable to invite family member
Hello I've upgraded to Premium for Family, however for invite family member, I try to click "www.spotify.com/account/family" but always loading and never finish.I try so many times. We lived in Jakarta, Indonesia How can we resolve this? Thanks
- Hello I've upgraded to Premium for Family, however for invite family member, I try to click "www.spotify.com/account/family" but always loading and never finish. I try so many times. ...
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- Roadie
- 785 Views
- 11 replies
- 0 likes
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Family Member
- 785 Views
- 11 replies
- 0 likes