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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 51889 Views
  • 30 replies
  • 3 likes
  • 51889 Views
  • 30 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6576 Views
  • 23 replies
  • 2 likes
  • 6576 Views
  • 23 replies
  • 2 likes

Superuser Contribution Spotify said I have used the premium travel when I have not

PlanFree/PremiumCountryOmanDevice(Huawei P30)Operating System(Android) My Question or IssueI thought I would buy spotify premium since they were heavily advertising their 3-month free trial. But when I tried to sign up, it said that I had already use...

  • Newbie
  • Plan Free/Premium Country Oman Device (Huawei P30) Operating System (Android)   My Question or Issue I thought I would buy spotify premium since they were heavily advertising their 3...
  • Jeremy
  • Spotify Legend
  • 411 Views
  • 1 replies
  • 0 likes
  • free trial
    Premium
  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Redeem/Process with 3 Months Free Subscription

PlanFreeCountryIndia Operating SystemWindows 10 My Question or Issue:So on the following page/link it shows a 3 Months Free Premium on an Individual Subscription : https://www.spotify.com/in/premium/?country=IN&ref=checkout#PLANSI went ahead, and cli...

  • Visitor
  • Plan Free Country India   Operating System Windows 10   My Question or Issue: So on the following page/link it shows a 3 Months Free Premium on an Individual Subscription : https:/...
  • Jeremy
  • Spotify Legend
  • 1302 Views
  • 6 replies
  • 1 likes
  • 1302 Views
  • 6 replies
  • 1 likes

Superuser Contribution what happened to my premium?

Good morning, I thought I had a premium account and noticed I am now hearing ads between songs. I didn't cancel my subscription but you stopped charging me. I don't know how this happened as I never canceled. I did have an issue as you were charging ...

  • Casual Listener
  • Good morning, I thought I had a premium account and noticed I am now hearing ads between songs. I didn't cancel my subscription but you stopped charging me. I don't know how this happened as I never ...
  • Jeremy
  • Spotify Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify makes it impossible to cancel Premium Subscription

PlanPremiumCountry USA DeviceSamsung 8+Operating SystemAndroid Spotify continues to raise an error condition when I try to cancel my Premium Account. I've tried several different devices and different browsers. I think this is a clumsy, fraudulent wa...

  • Visitor
  • Plan Premium Country USA   Device Samsung 8+ Operating System Android    Spotify continues to raise an error condition when I try to cancel my Premium Account. I've tried seve...
  • Ver
  • Spotify Legend
  • 799 Views
  • 4 replies
  • 1 likes
  • annoyance
    bad service
    fraud
  • 799 Views
  • 4 replies
  • 1 likes

[Developer] When you instruct someone to click "Update" under "Your Plan" ....

....to change a credit card - how about actually having an an actual "update" button? Your website instructions make zero sense and there is no way to contact anyone in support, so I am posting here

  • Visitor
  • ....to change a credit card - how about actually having an an actual "update" button?   Your website instructions make zero sense and there is no way to contact anyone in support, so I am post...
  • EthanS1
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • Developer
  • 282 Views
  • 1 replies
  • 0 likes

How do I get the individual Spotify premium plan?

PlanIndividual PremiumCountryUSADevice(iPhone SE, Windows PC, LG Fortune 2)Operating System(iOS 14, Android, Windows 10.) My Question or IssueI used to pay for Spotify premium a while back with an old account that I can no longer access. I created my...

  • Visitor
  •   Plan Individual Premium Country USA Device (iPhone SE, Windows PC, LG Fortune 2) Operating System (iOS 14, Android, Windows 10.)   My Question or Issue I used to pay for Spotif...
  • EthanS1
  • Community Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

3mo offer advertised but monthly premium activated

Why??PlanPremiumCountryRomaniaDeviceIrrelevant Operating SystemIrrelevant My Question or IssueWhy I arrived in such situation? See attachment for email promotion which actually fits my account (I guess)

  • Casual Listener
  • Why?? Plan Premium Country Romania Device Irrelevant  Operating System Irrelevant   My Question or Issue Why I arrived in such situation? See attachment for email promotion which...
  • 8kzbz0q1i1ivmrr
  • Casual Listener
  • 436 Views
  • 2 replies
  • 0 likes
  • 436 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account not recognizing gift card redemption

I just redeemed a spotify gift card for 3 months. My account on both my phone and PC say I do not have premium. I have been trying to figure out the reason why for about 20 minutes, and have come up empty. Can someone help me, please.

  • Visitor
  • I just redeemed a spotify gift card for 3 months. My account on both my phone and PC say I do not have premium. I have been trying to figure out the reason why for about 20 minutes, and have come up ...
  • Alex
  • Spotify Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan issue

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueoriginally have a spotify family accout and accidentally changed it to premium. How can I go ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue origina...
  • Mihail
  • Spotify Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Same household issue

I have the Premium plan that I have been sharing with my wife. Awhile back, she got a notice about verifying her address. We were getting ready to move, then moving, getting everything unpacked and set up, then came the wildfires, evacuations etc. It...

  • Casual Listener
  • I have the Premium plan that I have been sharing with my wife. Awhile back, she got a notice about verifying her address. We were getting ready to move, then moving, getting everything unpacked and s...
  • Mihail
  • Spotify Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just used my debit card to renew my subscription for 3 months. Then my sister got me a 3 mo...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just ...
  • Mihail
  • Spotify Legend
  • 1801 Views
  • 1 replies
  • 0 likes
  • 1801 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card for Premium Duo subscription

PlanPremium duoCountryUK My Question or IssueHi there, I'm currently subscribed to Premium Duo and I've received a gift voucher which I'd like to use against my Duo account. It says it can only be used for Premium individual accounts, can you let me ...

  • Regular
  • Plan Premium duo Country UK   My Question or Issue Hi there, I'm currently subscribed to Premium Duo and I've received a gift voucher which I'd like to use against my Duo account. It says ...
  • Mihail
  • Spotify Legend
  • 5256 Views
  • 3 replies
  • 2 likes
  • 5256 Views
  • 3 replies
  • 2 likes

Loyal Customers

It's not fair that loyal customers dont get offers its only new customers at the moment - find this truely unfair. Makes me wanna think about just cancelling my account now.

  • Casual Listener
  • It's not fair that loyal customers dont get offers its only new customers at the moment - find this truely unfair.  Makes me wanna think about just cancelling my account now.  
  • Billy-J
  • Spotify Star
  • 416 Views
  • 3 replies
  • 0 likes
  • 416 Views
  • 3 replies
  • 0 likes

Giving gift card in Israel

Hi,Is it possible to give a gift card in Israel?I'm trying and getting a 404 page each time. Tnx

  • Visitor
  • Hi, Is it possible to give a gift card in Israel? I'm trying and getting a 404 page each time.   Tnx
  • Billy-J
  • Spotify Star
  • 528 Views
  • 1 replies
  • 0 likes
  • gift
  • 528 Views
  • 1 replies
  • 0 likes

Superuser Contribution Purchased a Samsung Galaxy S20 UW and cannot redeem 6 month trial offer

Plan Free/PremiumCountryUSADeviceGalaxy S20 5G UW (Verizon) SM-G981VOperating SystemAndroid 10.0 Hey,I purchased two Galaxy S20 5G phones through the Samsung website. As you may be aware, Samsung is offering a 6 month trial with Spotify for purchasin...

  • Casual Listener
  • Plan  Free/Premium Country USA Device Galaxy S20 5G UW (Verizon) SM-G981V Operating System Android 10.0   Hey, I purchased two Galaxy S20 5G phones through the Samsung website. As...
  • Eni
  • Moderator
  • 1641 Views
  • 7 replies
  • 3 likes
  • 1641 Views
  • 7 replies
  • 3 likes

Superuser Contribution "Buy a $60 Spotify eGift for $47.50" - "Not applicable to Residents of Quebec"

My Question or IssueI saw this on eBay, and the seller is paypal.digital.gifts, so it is legitimate, not a scam: "Buy a $60 Spotify eGift for $47.50 - Email Delivery - CA Only". Then I saw the terms and conditions: "Redeemable only for full price sta...

  • Regular
  •     My Question or Issue I saw this on eBay, and the seller is paypal.digital.gifts, so it is legitimate, not a scam: "Buy a $60 Spotify eGift for $47.50 - Email Delivery - CA Only". &n...
  • not_a_robot_sp
  • Newbie
  • 1052 Views
  • 6 replies
  • 0 likes
  • 1052 Views
  • 6 replies
  • 0 likes

I can't sign up for a premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello! The second day I can't pay for a subscription for two, I found out that there is no mi...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello! ...
  • Jose_M
  • Spotify Star
  • 702 Views
  • 1 replies
  • 0 likes
  • 702 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Failed Thailand

PlanFreeCountryCountryDeviceiPhone 6 My Question or IssueIn September I paid for 3 months of Spotify premium (a deal) with AIS as my mobile provider. When I went to renew it early this month, my payment failed. I got errors every time I tried. I cont...

  • Visitor
  • Plan Free Country Country Device iPhone 6   My Question or Issue In September I paid for 3 months of Spotify premium (a deal) with AIS as my mobile provider. When I went to renew it earl...
  • Mihail
  • Spotify Legend
  • 1168 Views
  • 1 replies
  • 1 likes
  • 1168 Views
  • 1 replies
  • 1 likes

[All Platforms] Exsisting Loyal Customers

Only new customers get months free, long standing loyal customers get nothing

  • Casual Listener
  • Only new customers get months free, long standing loyal customers get nothing 
  • Rick37
  • Casual Listener
  • 1016 Views
  • 2 replies
  • 0 likes
  • All Platforms
  • 1016 Views
  • 2 replies
  • 0 likes

EGift card

Hello,can i buy an eGift card redeemable in Latvia?thanks

  • Visitor
  • Hello, can i buy an eGift card redeemable in Latvia? thanks
  • Billy-J
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes