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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12518 Views
  • 24 replies
  • 2 likes
  • 12518 Views
  • 24 replies
  • 2 likes

Superuser Contribution Spotify Premium Duo

I purchased Spotify Premium Duo for my son and daughter, but my daughter is suddenly being charged for it. How can I contact customer service to sort this out?

  • Visitor
  • I purchased Spotify Premium Duo for my son and daughter, but my daughter is suddenly being charged for it. How can I contact customer service to sort this out?  
  • Alex
  • Spotify Legend
  • 348 Views
  • 3 replies
  • 0 likes
  • 348 Views
  • 3 replies
  • 0 likes

Superuser Contribution no one time payment option available anymore

CountryPoland My Question or Issue I only see the subscription options, when last time there was the one time payment for a month/3 months/ 6 months available

  • Casual Listener
  • Country Poland   My Question or Issue   I only see the subscription options, when last time there was the one time payment for a month/3 months/ 6 months available
  • cold_wind
  • Newbie
  • 4508 Views
  • 6 replies
  • 0 likes
  • 4508 Views
  • 6 replies
  • 0 likes

Superuser Contribution Ads

I have purchased premium but i am still getting commercials and ads 

  • Visitor
  • I have purchased premium but i am still getting commercials and ads  
  • Kiril
  • Moderator
  • 236 Views
  • 1 replies
  • 1 likes
  • 236 Views
  • 1 replies
  • 1 likes

Can't redeem Gift Card code

CountryRussiaMy Question or IssueHey, I know that Russian account Premiums are being suspended due to inability to charge the fee. Knowing this I purchased a three-month gift card a month ago. Now, when my Premium has ended, I tried to follow the red...

  • Newbie
  • Country Russia My Question or Issue Hey, I know that Russian account Premiums are being suspended due to inability to charge the fee. Knowing this I purchased a three-month gift card a month ago. ...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Mix isn't showing up

PlanPremium DuoCountryUnited States of AmericaDeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueDid the clean install in the support section, tried searching for it in the app, tried canceling and resubscribing even asked my p...

  • Newbie
  • Plan Premium Duo Country United States of America Device Samsung Galaxy Note 9 Operating System Android 10   My Question or Issue Did the clean install in the support section, tried...
  • Kiril
  • Moderator
  • 285 Views
  • 2 replies
  • 0 likes
  • 285 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cancelling Hulu add on Spotify premium for students

I can't seem to cancel my Hulu add-on on my account. On the directions, I found it says to go to account overview and click deactivate Hulu, but I cannot find the deactivate Hulu option anywhere.

  • Newbie
  • I can't seem to cancel my Hulu add-on on my account. On the directions, I found it says to go to account overview and click deactivate Hulu, but I cannot find the deactivate Hulu option anywhere.
  • Alex
  • Spotify Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • App & Features
    Social & Random
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium plan

I canceled my premium plan months ago and I'm still being charged 

  • Visitor
  • I canceled my premium plan months ago and I'm still being charged 
  • Novy
  • Moderator
  • 297 Views
  • 2 replies
  • 0 likes
  • App & Features
  • 297 Views
  • 2 replies
  • 0 likes

Superuser Contribution Credit Card Payment Problem (TR)

I am a premium family subscriber for three months, but Spotify payment page no longer confirms my credit card number and displays a message "“Oops, seems your card or payment provider is having a bad day. Don’t worry, no money has been charged. Try a...

  • Newbie
  • I am a premium family subscriber for three months, but Spotify payment page no longer confirms my credit card number and displays a message "“Oops, seems your card or payment provider is having a bad...
  • Eni
  • Moderator
  • 1364 Views
  • 10 replies
  • 1 likes
  • 1364 Views
  • 10 replies
  • 1 likes

Superuser Contribution Re: Family subscription problem

Family Subscription Problem have taken 6 months plan for 6 family account. But not able to invite. I am from India and using Galaxy Note 20 .. kindly guide ...HELP

  • Visitor
  • Family Subscription Problem have taken 6 months plan for 6 family account.  But  not able to invite. I am from India and using Galaxy Note 20 .. kindly guide ...HELP
  • Kiril
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription by transfer or pay by airtime

I have tried to pay with my card but it's not working...I need to renew my subscription....so I suggest a transfer option...dis is option is necessary please... thank

  • Visitor
  • I have tried to pay with my card but it's not working...I need to renew my subscription....so I suggest a transfer option...dis is option is necessary please... thank
  • Kiril
  • Moderator
  • 895 Views
  • 1 replies
  • 1 likes
  • App & Features
  • 895 Views
  • 1 replies
  • 1 likes

Superuser Contribution 2 months free trial

Spotify is giving me the option to take a 2 months free trial but whenever i click on the ad it won't show anything... Is it fake publicity?

  • Visitor
  • Spotify is giving me the option to take a 2 months free trial but whenever i click on the ad it won't show anything... Is it fake publicity?
  • Alex
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 305 Views
  • 1 replies
  • 0 likes

Payment issues in South Africa

Good day, I have signed up for Spotify Duo using my Vodacom mobile nr. I have a Vodacom contract and not a prepaid service. I am now getting notifications that I do not have enough airtime on my plan for the payment - but it should just be added to m...

  • Newbie
  • Good day,   I have signed up for Spotify Duo using my Vodacom mobile nr. I have a Vodacom contract and not a prepaid service. I am now getting notifications that I do not have enough airtime o...
  • Luan
  • Spotify Star
  • 577 Views
  • 1 replies
  • 0 likes
  • 577 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switched payment method, accidentally switched subscriptions

PlanWas previously the premium with hulu subscription.Now is just the premium with no hulu. My Question or IssueI had timed out of the 4 year student subscription a few months ago which had the hulu addition and automatically continued with the premi...

  • Newbie
  • Plan Was previously the premium with hulu subscription. Now is just the premium with no hulu.   My Question or Issue I had timed out of the 4 year student subscription a few months ago whic...
  • Vasil
  • Moderator
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to put payment method

I am unable to put in my payment method , it keeps showing it can’t connect. i have tried using my laptop, still the same result and I have tried using incognito mode still the same result can’t put my card details

  • Casual Listener
  • I am unable to put in my payment method , it keeps showing it can’t connect. i have tried using my laptop, still the same result and I have tried using incognito mode still the same result  can’...
  • Vasil
  • Moderator
  • 498 Views
  • 6 replies
  • 0 likes
  • 498 Views
  • 6 replies
  • 0 likes

Spotify prem payment not accepted

What do i do its the last day today before the plan eventually expires 

  • Visitor
  • What do i do its the last day today before the plan eventually expires 
  • 173 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 173 Views
  • 0 replies
  • 0 likes

Can't make the payment with my card here in nigeria

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

[Desktop][Podcasts] Stop spamming me in the UI

I'm a paying Spotify user and the UI is polluted by dumb "COVID-19" information, it has nothing to do with playing music and podcasts. Get it off my screen who the heck do you think you are? Cnn? Do you think anyone hasn't been bombarded enough by th...

  • Casual Listener
  • I'm a paying Spotify user and the UI is polluted by dumb "COVID-19" information, it has nothing to do with playing music and podcasts. Get it off my screen who the heck do you think you are? Cnn? Do ...
  • 203 Views
  • 0 replies
  • 0 likes
  • Desktop
    Podcasts
  • 203 Views
  • 0 replies
  • 0 likes

Superuser Contribution why do i still have premium even though i haven't pay again?

i missed a payment awhile ago but i still have all my downloads. i thought spotify will just cut my subscription. is it bad? do i have to pay double next time?

  • Newbie
  • i missed a payment awhile ago but i still have all my downloads. i thought spotify will just cut my subscription. is it bad? do i have to pay double next time?
  • Elena
  • Moderator
  • 2372 Views
  • 1 replies
  • 0 likes
  • 2372 Views
  • 1 replies
  • 0 likes

switch back to premium from duo

I upgraded to duo by mistake and switched back within 5 minutesYet it now says I must finishe the current cycle to switch back.If spotify can do upgrades for partial periods, surely it can do downgrades as well.I do not want to be charged for a servi...

  • Visitor
  • I upgraded to duo by mistake and switched back within 5 minutes Yet it now says I must finishe the current cycle to switch back. If spotify can do upgrades for partial periods, surely it can do dow...
  • AdamDamon
  • Spotify Star
  • 2496 Views
  • 3 replies
  • 0 likes
  • 2496 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ongoing subscription

Do I have a ongoing premiumsubscription? I thought i had changed it to free. But Spotify withdraw money from my account

  • Visitor
  • Do I have a ongoing premiumsubscription? I thought i had changed it to free. But Spotify withdraw money from my account               ...
  • Elena
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes