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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1432 Views
  • 19 replies
  • 1 likes
  • 1432 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47371 Views
  • 20 replies
  • 3 likes
  • 47371 Views
  • 20 replies
  • 3 likes

Being charged for old plan

I had a Spotify individual premium for 190/-, which I cancelled today before the plan was renewed (renewal was due today). I joined a premium family subscription immediately. But now I saw that I have been charged for my previous plan still? PlanFami...

  • Visitor
  • I had a Spotify individual premium for 190/-, which I cancelled today before the plan was renewed (renewal was due today). I joined a premium family subscription immediately. But now I saw that I hav...
  • Billy-J
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Subscription

Hello, recently I got charged for the regular premium price of 10.99 instead of 5.99 for students. I didn’t verify I am a student in time because I didn’t know my year was up. I was hoping I could get my $5 back because I never got a notification fro...

  • Visitor
  • Hello, recently I got charged for the regular premium price of 10.99 instead of 5.99 for students. I didn’t verify I am a student in time because I didn’t know my year was up. I was hoping I could ge...
  • AlejaR
  • Moderator
  • 117 Views
  • 2 replies
  • 0 likes
  • 117 Views
  • 2 replies
  • 0 likes

Is it possible to pay for a year's worth of Premium up front?

PlanPremiumCountryUSADeviceSamsung Galaxy 9 My Question or IssueIt would be easier for me if I paid in bulk; is that a choice or does it have to be monthly-based? Thank you!

  • Regular
  • Plan Premium Country USA Device Samsung Galaxy 9   My Question or Issue It would be easier for me if I paid in bulk; is that a choice or does it have to be monthly-based? Thank you! &n...
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

I asked for a refund because I signed up for the wrong premium

PlanPremiumCountryVietnamDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)My Question or Issue.I asked for a refund because I signed up for the wrong premium. Please help me.

  • Visitor
  • Plan Premium Country Vietnam Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue .I asked for a refu...
  • Maxim
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

What options do I have to update my son's account to premium if he lives in another country?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Still getting advertising on a premium account.

I'm paying full price for a premium family account to get rid of adverts yet I'm still getting them when I listen to podcasts. Is this a bug? The entire point of paying for premium is to get rid of ads entirely.

  • Casual Listener
  • I'm paying full price for a premium family account to get rid of adverts yet I'm still getting them when I listen to podcasts. Is this a bug? The entire point of paying for premium is to get rid of a...
  • WayneBee
  • Music Fan
  • 355 Views
  • 8 replies
  • 2 likes
  • 355 Views
  • 8 replies
  • 2 likes

Solved!! Error Page When Claiming a Reward Within Spotify App

PlanPremium Mini for 7 days for 2 PHP (Reward)CountryPhilippinesDeviceSamsung Galaxy A20sOperating SystemAndroid 11 My Question or Issue1. I open Spotify app.2. I tap "Rewards" tab on bottom right.3. Then I tap "Rewards" on top of the Rewards page.4....

Screenshot_20220815-144039_Spotify~2.png Screenshot_20220815-144044_Spotify~2.png Screenshot_20220815-144110_Spotify.png Screenshot_20220815-144116_Spotify.png
  • Casual Listener
  • Plan Premium Mini for 7 days for 2 PHP (Reward) Country Philippines Device Samsung Galaxy A20s Operating System Android 11   My Question or Issue 1. I open Spotify app. 2. I tap "Rewa...
  • saturnrosess
  • Visitor
  • 6367 Views
  • 3 replies
  • 2 likes
  • Premium Mini
    Spotify Rewards
  • 6367 Views
  • 3 replies
  • 2 likes

After updating my Credit Card which expired, I now pay 1€ more per month!

PlanPremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Premium Country France Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

I can't subscribe to Spotify Family using my credit card

PlanPremiumCountryPhilippinesDeviceRedmi Note 12 Pro Plus 5GOperating SystemAndroid 12 My Question or IssueI can't subscribe to Spotify Family via credit card. Can you assist me with this?

  • Newbie
  • Plan Premium Country Philippines Device Redmi Note 12 Pro Plus 5G Operating System Android 12   My Question or Issue I can't subscribe to Spotify Family via credit card. Can you assis...
  • Maxim
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Setting up an account for non-profits

We would like to set up an account for the non-profit agency. Does spotify have special pricing or have tax exempt accounts? If so where do we find them?

  • Visitor
  • We would like to set up an account for the non-profit agency. Does spotify have special pricing or have tax exempt accounts?  If so where do we find them?     
  • Maxim
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Your payment method and country don't match

My old credit card is no longer available and I need to update my subscription with my new card information and I get the error "Your payment method and country don't match." but they do.

  • Visitor
  • My old credit card is no longer available and I need to update my subscription with my new card information and I get the error "Your payment method and country don't match." but they do.
  • ChooseAGoodUsername
  • Roadie
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Money was deducted from my bank account but it's says the premium subscription was failed

PlanPremiumCountryIndia Device(Moto g60)Operating System( Android 12) My Question or Issue While buying one year standard (not a student) using UPI ,but page on Spotify payment said the transaction got failed. So I try a second time but cancelled tra...

  • Newbie
  •   Plan Premium Country India  Device (Moto g60) Operating System ( Android 12)     My Question or Issue   While buying one year standard (not a student) using UP...
  • ChooseAGoodUsername
  • Roadie
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Solved!! Premium not working

Hi I was hoping for helpI have “payed” twice now for 3months free premium on my accountand the payments succeededbut I dont have premiumand so cant cancel it when it ends help?

  • Casual Listener
  • Hi I was hoping for help I have “payed” twice now for 3months free premium on my account and the payments succeeded but I dont have premium and so cant cancel it when it ends   help?
  • ratinaouout
  • Visitor
  • 285 Views
  • 8 replies
  • 0 likes
  • 285 Views
  • 8 replies
  • 0 likes

Superuser Contribution over op duo abonnement maar nog steeds 2 rekeningen

Heb sinds een paar maanden een duo abonnement afgesloten. Mijn dochter had al een premium abonnement en ik heb haar uitgenodigd om lid te worden van mijn duo abonnement. Dit is geaccepteerd en als ik in mijn duo abonnement staan we ook beide als lid....

  • Visitor
  • Heb sinds een paar maanden een duo abonnement afgesloten. Mijn dochter had al een premium abonnement en ik heb haar uitgenodigd om lid te worden van mijn duo abonnement. Dit is geaccepteerd en als ik...
  • Joan
  • Moderator
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Plan change

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan I leave a family plan I am on to join a duo plan instead how do I remove myself from the ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can I l...
  • AdamDam
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por que con la oferta de 3 meses gratis me rechaza pero me hace un cargo?

Por qué cuando intento usar la oferta de 3 meses gratis rechaza mi tarjeta pero me hace un cobro de $10 pesos a ésta?

  • Visitor
  • Por qué cuando intento usar la oferta de 3 meses gratis rechaza mi tarjeta pero me hace un cobro de $10 pesos a ésta?
  • Lyubka
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Changed to Duo but still charged for single premium account

PlanPremium/ DuoCountryUKDeviceHuawei p20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy boyfriend has set up Duo for us to share as we were previously paying for two separate accounts. I received the confirmation via e...

  • Visitor
  • Plan Premium/ Duo Country UK Device Huawei p20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My boyfriend has set up Duo for us to share as we ...
  • Maxim
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Solved!! Premium Duo Adress Issue

PlanPremium Duo CountryTurkey DeviceOppo Reno 4 Lite Operating SystemAndroid My Question or IssueI have recently bought premium duo to use with my girlfriend who lives with me. However i have problems confirming the adress from her spotify account. W...

  • Casual Listener
  • Plan Premium Duo   Country Turkey   Device Oppo Reno 4 Lite   Operating System Android   My Question or Issue I have recently bought premium duo to use with my girlfr...
  • burkoy35
  • Casual Listener
  • 133 Views
  • 4 replies
  • 0 likes
  • 133 Views
  • 4 replies
  • 0 likes