Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55360 Views
  • 23 replies
  • 4 likes
  • 55360 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33742 Views
  • 19 replies
  • 2 likes
  • 33742 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23104 Views
  • 12 replies
  • 1 likes
  • 23104 Views
  • 12 replies
  • 1 likes

gift code from kaartdirect.nl

Hello, I've got a gift card from kaartdirect.nl, but when I enter the code for my 6month premium, there's a message that I cant use this code in Belgium... What is this, it's a coupon of 60euro's, would be a shame if there is no way of using this...

  • Visitor
  • Hello,   I've got a gift card from kaartdirect.nl, but when I enter the code for my 6month premium, there's a message that I cant use this code in Belgium...   What is this, it's a coup...
  • Ximzend
  • Roadie
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan gratuito lo pay pal

Hola, tengo una pregunta, si yo ya tuve una oferta de tres meses gratis de spotify por nuevo usuario, y PayPal me esta ofreciendo otros tres meses gratis, ¿por que no puedo cambiar esa oferta de pay pal?

  • Visitor
  • Hola, tengo una pregunta, si yo ya tuve una oferta de tres meses gratis de spotify por nuevo usuario, y PayPal me esta ofreciendo otros tres meses gratis, ¿por que no puedo cambiar esa oferta de pay ...
  • Kiril
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

How to change forum post signature?

How do I change my signature for these posts. I remember setting it a while ago but can no longer find the information on how to do so.

  • Rising Star 1
  • Rising Star 1
  • How do I change my signature for these posts. I remember setting it a while ago but can no longer find the information on how to do so. 
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Community
    Signature
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Oops, something went wrong. Please try again or contact our support team" When trying to subscribe

PlanPremium (Attempting to subscribe to it)CountryPhilippines DeviceiPhone XROperating SystemiOS 11, Windows 7 My Question or IssueWhenever I try to subscribe to Premium using my load, (It's Smart in case that's important) I receive a message saying ...

  • Newbie
  • Plan Premium (Attempting to subscribe to it) Country Philippines   Device iPhone XR Operating System iOS 11, Windows 7   My Question or Issue Whenever I try to subscribe to Premi...
  • Eni
  • Moderator
  • 7268 Views
  • 10 replies
  • 0 likes
  • 7268 Views
  • 10 replies
  • 0 likes

Superuser Contribution Não consigo reativar minha conta premiun, de forma nenhuma. ja tentei 4 cartões. ja tentei por bolet

Nenhuma informação abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar.PlanoGrátis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro no final de 2016)Sistema Operacional(iOS 10, Android Ore...

  • Visitor
  • Nenhuma informação abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar. Plano Grátis/Premium País   Dispositivo (iPhone 8, Samsung Galaxy 9, ...
  • Vasil
  • Moderator
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium transaction error

PlanFree/PremiumCountrySwitzerlandDeviceSamsung Galaxy A53Operating SystemWindows 10 My Question or Issue: I want to up upgrade to Premium (3 Monats) but i get an error every time."The payment failed. Try again, choose another card or select another ...

  • Newbie
  • Plan Free/Premium Country Switzerland Device Samsung Galaxy A53 Operating System Windows 10   My Question or Issue:     I want to up upgrade to Premium (3 Monats) but i get...
  • Dian
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Premium vs Free Plan - resolution

In the "why upgrade to Premium" feature list there is no mention that Premium streams at a higher resolution than the free plan. I think this used to be the case, Premium had a higher audio fidelity. Is this not the case now?

  • Casual Listener
  • In the "why upgrade to Premium" feature list there is no mention that Premium streams at a higher resolution than the free plan. I think this used to be the case, Premium had a higher audio fidelity....
  • Maxim
  • Spotify Star
  • 323 Views
  • 3 replies
  • 0 likes
  • 323 Views
  • 3 replies
  • 0 likes

Superuser Contribution I overpaid Family Plan

I signed up for the Spotify Premium Family plan 2 days ago and it was withdrawn from my account for 34.99 TL, then I received an e-mail about the 5 TL increase in the membership plan, the new fee was 34.99 TL but it was stated that this increase woul...

  • Newbie
  • I signed up for the Spotify Premium Family plan 2 days ago and it was withdrawn from my account for 34.99 TL, then I received an e-mail about the 5 TL increase in the membership plan, the new fee was...
  • Vasil
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo assinar o plano premium (problema de carregamento da página)

PlanoPremiumPaísBrasil Estou tentando realizar o pagamento do plano premium e após eu clicar na opção de cartão (débito ou crédito) a página apenas carrega e não passa para o próximo passo. Já tentei pelo celular, desktop e janela privativa. Também j...

  • Newbie
  • Plano Premium País Brasil   Estou tentando realizar o pagamento do plano premium e após eu clicar na opção de cartão (débito ou crédito) a página apenas carrega e não passa para o próximo p...
  • Dian
  • Moderator
  • 675 Views
  • 3 replies
  • 0 likes
  • 675 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error switching from premium individual to premium duo

Plan - Premium Duo Free/Premium - Premium Country - India Device - Macbook Pro Hi - I have been using spotify premium individual for a while now. I had taken an annual subscription about 6 months back. Recently I switched from Premium Individual to P...

  • Newbie
  • Plan - Premium Duo Free/Premium - Premium Country - India   Device - Macbook Pro     Hi - I have been using spotify premium individual for a while now. I had taken an ann...
  • Dian
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Payment

Hello. What will happen if i dont have money on card, when 3 month trail expires?

  • Newbie
  •   Hello. What will happen if i dont have money on card, when 3 month trail expires?
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution College Student under 18

So, I've been trying to get a Spotify Student discount for a while now. I am working on a associates degree, but I'm only fifteen, so Spotify can't verify my age. I do have a college ID, and legally I'm considered a college student. Does anybody know...

  • Visitor
  •   So, I've been trying to get a Spotify Student discount for a while now. I am working on a associates degree, but I'm only fifteen, so Spotify can't verify my age. I do have a college ID, and ...
  • ZacKeeper17
  • Newbie
  • 3992 Views
  • 5 replies
  • 3 likes
  • 3992 Views
  • 5 replies
  • 3 likes

Cant change to student plan

PlanPremium > StudentCountryUSADeviceiPhone 11Operating SystemiOS 15.6.1 Every time I try to get the student discount it ignores my request. I click the discount button and it goes back to the top of the page. I try using my laptop and I receive the ...

  • Visitor
  • Plan Premium > Student Country USA Device iPhone 11 Operating System iOS 15.6.1   Every time I try to get the student discount it ignores my request. I click the discount button and ...
  • Jose_M
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Midyear offer not working

PlanFree/PremiumCountryFinlandDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy friend got a notification saying there is a midyear offer going on (3 months for the...

  • Visitor
  • Plan Free/Premium Country Finland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My fri...
  • Jeremy
  • Spotify
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email with confirmation for payment shows a different amount

PlanPremiumCountryMexicoDeviceSamsung a52My Question or IssueHi,I just paid for an offer of 3 months at $115 Mexican pesos , however in the receipt shows I agree for a monthly charge of $279,00 . Could you explain this? Did I get wrong the offer? Tho...

  • Visitor
  • Plan Premium Country Mexico Device Samsung a52 My Question or Issue Hi, I just paid for an offer of 3 months at $115 Mexican pesos , however in the receipt shows I agree for a monthly charge ...
  • Jeremy
  • Spotify
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not getting Premium features

PlanPremiumCountryMalta DeviceXiaomi RedmiOperating SystemAndroid My Question or IssueI changed my mobile from Samsung to Xiaomi this week (remained Android) however since changing the mobile I cannot play my playlists offline even though I am subscr...

  • Newbie
  •   Plan Premium Country Malta   Device Xiaomi Redmi Operating System Android   My Question or Issue I changed my mobile from Samsung to Xiaomi this week (remained Android) h...
  • Jeremy
  • Spotify
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Unlink from family account

Hi, I am separated from my husband. If he unlinks my account will I still keep all my playlists etc?

  • Visitor
  • Hi, I  am separated from my husband. If he unlinks my account will I still keep all my playlists etc?          
  • TreyAnastasio
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid my subscription but can’t play music

Premium DuoUSAiPhone 13The screen on my Spotify app only gives me the option to downgrade because of a failed payment error. However, the website states that my subscription is up to date and paid for. I have tried to log out and uninstall the app bu...

  • Visitor
  • Premium Duo USA iPhone 13 The screen on my Spotify app only gives me the option to downgrade because of a failed payment error. However, the website states that my subscription is up to date and p...
  • Jeremy
  • Spotify
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't join Premium Duo

PlanPremium DuoCountryUSADeviceGalaxy S9+, PCOperating SystemAndroid 10, Windows 10 My Question or IssueI have been trying for almost a month to join my husbands Duo account with no luck. I double and triple checked that our countries matched on our ...

  • Casual Listener
  •   Plan Premium Duo Country USA Device Galaxy S9+, PC Operating System Android 10, Windows 10   My Question or Issue I have been trying for almost a month to join my husbands Duo ...
  • Jeremy
  • Spotify
  • 1643 Views
  • 13 replies
  • 2 likes
  • 1643 Views
  • 13 replies
  • 2 likes

Superuser Contribution Applied for Annual Premium but the Premium Mini is still in effect.

I need help with the premium mechanics, especially how Premium Mini works. I subscribed for a one year worth of premium in spotify while the Premium Mini is still in effect. Will the Premium Mini subscription ends today, or do I have to wait another ...

  • Visitor
  • I need help with the premium mechanics, especially how Premium Mini works. I subscribed for a one year worth of premium in spotify while the Premium Mini is still in effect. Will the Premium Mini sub...
  • Maxim
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes