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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6059 Views
  • 23 replies
  • 2 likes
  • 6059 Views
  • 23 replies
  • 2 likes

I'm a premium user but somehow I'm not registered as one.

I'm a premium mini user. I purchased the 1-week plan. It was supposed to be over at 9th of March 2024, but for some reason I'm no longer a premium user on the 5th of March 2024. What the hell is going on???

  • Newbie
  • I'm a premium mini user. I purchased the 1-week plan. It was supposed to be over at 9th of March 2024, but for some reason I'm no longer a premium user on the 5th of March 2024. What the hell is goin...
  • Billy-J
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancel

PlanFree/PremiumCountry Cancellation upon deathWhere can I find information about canceling a contract if a subscriber dies while using a billing service such as a premium plan? If there is no agency in the country, such as Japan, and the surviving f...

  • Regular
  • ...omestic address and phone number is not made public.)   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Q...
  • i2da
  • Regular
  • 302 Views
  • 11 replies
  • 0 likes
  • 302 Views
  • 11 replies
  • 0 likes

Unacceptable Insertion of Ads in Spotify Premium – An Affront to Subscriber

Dear Spotify,As a longtime Premium subscriber, I'm upset about ads in our ad-free plan. This breaks trust and blames content creators unfairly. Transparency is key. We should know why we're hearing ads, especially if it's due to creators' choices.The...

  • Regular
  • Dear Spotify, As a longtime Premium subscriber, I'm upset about ads in our ad-free plan. This breaks trust and blames content creators unfairly. Transparency is key. We should know why we're heari...
  • Maxim
  • Spotify Star
  • 140 Views
  • 3 replies
  • 1 likes
  • 140 Views
  • 3 replies
  • 1 likes

Free trial email code not being received

PlanFree/PremiumCountryUnited StatesDeviceiPhone XSOperating SystemiOS 17.2.1 My Question or IssueI am trying to redeem the offer of a 4 months free trial as seen in this link (https://www.spotify.com/us/ppt/tinder/), but it says I need to use a code...

  • Casual Listener
  •   Plan Free/Premium Country United States Device iPhone XS Operating System iOS 17.2.1   My Question or Issue I am trying to redeem the offer of a 4 months free trial as seen in ...
  • Billy-J
  • Spotify Star
  • 237 Views
  • 3 replies
  • 0 likes
  • 237 Views
  • 3 replies
  • 0 likes

I fo have problem with address for Duo plan

PlanFree/PremiumCountrySlovakiaDeviceOnePlus Nord 2 5GOperating SystemOxygen OS 13 My Question or IssueMy husband is trying to invite me to his premium plan Duo but first I have to confirm my address. my account is set up for Slovakia, same as my hus...

  • Visitor
  • Plan Free/Premium Country Slovakia Device OnePlus Nord 2 5G Operating System Oxygen OS 13   My Question or Issue My husband is trying to invite me to his premium plan Duo but first I h...
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Spotify Premium with Card from store

PlanPremiumCountryGermanyDevice(Samsung Galaxy A20e)Operating System(Android) My Question or IssueHello, almost exactly a year ago I bought Spotify Premium in a store for €100 and my subscription is about to expire. I only have a few days left and I ...

  • Visitor
  • Plan Premium Country Germany Device (Samsung Galaxy A20e) Operating System (Android)   My Question or Issue Hello, almost exactly a year ago I bought Spotify Premium in a store for €10...
  • Maxim
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Cuando quiero pagar Spotify me sale un error.

(No reúnes los requisitos de este plan. Aquí tienes otras formas de pasarte a Premium.) Este es el error que me sale.

  • Newbie
  • (No reúnes los requisitos de este plan. Aquí tienes otras formas de pasarte a Premium.) Este es el error que me sale.  
  • Bittencourt
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

I forgot to cancel my free trial

As it seems in the title, I forgot to cancel my free trial and has just took Premium payment from my card. If I cancel my Premium membership now, can I get a refund?

  • Casual Listener
  • As it seems in the title, I forgot to cancel my free trial and has just took Premium payment from my card. If I cancel my Premium membership now, can I get a refund?
  • JamesLittleman
  • Newbie
  • 101 Views
  • 2 replies
  • 0 likes
  • 101 Views
  • 2 replies
  • 0 likes

Superuser Contribution How come all my playlists disappeared after after I upgraded to Premium?

After switching to Premium from Spotify Free I realized that all my playlists I made when I was using the free version were gone? Where did they go and if i switch back to the free plan will the playlists come back? pls help! i had so many songs on m...

  • Visitor
  • After switching to Premium from Spotify Free I realized that all my playlists I made when I was using the free version were gone? Where did they go and if i switch back to the free plan will the play...
  • AdamDam
  • Spotify Star
  • 2472 Views
  • 8 replies
  • 0 likes
  • 2472 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution How to remove podcasts from my apps?

My apps on Windows 11 and on Android 14 show various podcasts as well as music titles. I subscribed to a few of the podcasts but have since found a podcast player I like more. How can I remove the podcast listings shown on my app screens? I can't eve...

  • Regular
  • My apps on Windows 11 and on Android 14 show various podcasts as well as music titles. I subscribed to a few of the podcasts but have since found a podcast player I like more. How can I remove the ...
  • OneDave1
  • Regular
  • 214 Views
  • 5 replies
  • 0 likes
  • 214 Views
  • 5 replies
  • 0 likes

I can’t get my premium I paid for

I’m not sure the email is the most recent one I may have 2 accounts

  • Visitor
  • I’m not sure the email is the most recent one I may have 2 accounts
  • PhantomNoobs
  • Newbie
  • 111 Views
  • 3 replies
  • 0 likes
  • 111 Views
  • 3 replies
  • 0 likes

can I "transfer" my Deezer playlists to my Spotify account?

Hello,I would like to leave Deezer and join Spotify. In this process, I have two questions:Is there a way to "transfer" my Deezer playlists to my Spotify account?I would like to subscribe to the Duo plan. Are the first two months also free? Or is the...

  • Visitor
  • Hello, I would like to leave Deezer and join Spotify. In this process, I have two questions: Is there a way to "transfer" my Deezer playlists to my Spotify account? I would like to subscribe t...
  • James_Smith_
  • Regular
  • 191 Views
  • 2 replies
  • 0 likes
  • 191 Views
  • 2 replies
  • 0 likes

Switch from crédit card to gift card

I would like to pay the next 12 month with 2 gift card "Spotify e'carte cadeau par Freemiumplay". How can I switch the automatic transfer to using the 2 gift cards?

  • Visitor
  • I would like to pay the next 12 month with 2 gift card "Spotify e'carte cadeau par Freemiumplay". How can I switch the automatic transfer to using the 2 gift cards?
  • Maxim
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Gift Card

PlanFree/PremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI am currently a premium subscriber until 20 August 2024 having previous registered a 12 month gift card. I have bought another gift card for a further 12 month subscript...

  • Regular
  • Plan Free/Premium Country UK Device PC Operating System Windows 10   My Question or Issue I am currently a premium subscriber until 20 August 2024 having previous registered a 12 month...
  • Maxim
  • Spotify Star
  • 190 Views
  • 4 replies
  • 0 likes
  • 190 Views
  • 4 replies
  • 0 likes

Individual premium plan

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Country DeviceMoto 5G stylus Operating System My Question or IssueIs there a yearly subscription price for Individual premium ...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help.  Plan   Country   Device Moto 5G stylus    Oper...
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Spotify Billing Issue: Continued Charges Despite Plan Change

PlanDuo premiumCountryGuatemalaDevicePoco X3 proOperating SystemMIUI 12, android 11 My Question or IssueI had a Duo plan that I was paying for, which cost 8 dollars. After I canceled it as recommended directly by Spotify, I joined a Family plan which...

  • Visitor
  • Plan Duo premium Country Guatemala Device Poco X3 pro Operating System MIUI 12, android 11   My Question or Issue I had a Duo plan that I was paying for, which cost 8 dollars. After I ...
  • osornios
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

CAMBIE MI PREMIUM INDIVIDUAL POR FAMILIAR

Cambie mi suscripción individual por una familiar, y ahora estoy pagando tanto la familair como la individual, y ya busqué cancelar la individual pero están vinculadas al mismo correo, no se como solucionar esto

  • Visitor
  • Cambie mi suscripción individual por una familiar, y ahora estoy pagando tanto la familair como la individual, y ya busqué cancelar la individual pero están vinculadas al mismo correo, no se como sol...
  • osornios
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

can't read all of the numbers on the gift card

I can't redeem all of the digits on the gift cardI think I am only missing 0ne letter.

  • Visitor
  • I can't redeem all of the digits on the gift card I think I am only missing 0ne letter.
  • gazton
  • Visitor
  • 497 Views
  • 3 replies
  • 0 likes
  • 497 Views
  • 3 replies
  • 0 likes