Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5342 Views
  • 23 replies
  • 2 likes
  • 5342 Views
  • 23 replies
  • 2 likes

Superuser Contribution Simultaneously Premium and Premium Family?

PlanPremiumCountryPhilippinesDevice(iPhone 7+, Lenovo Legion)Operating System(iOS 10, Windows 10) My Question or IssueWe were originally on Premium Family, but I had to update some outdated payment details. I guess while renewing I was actually subsc...

nyoomer_0-1598765103322.png nyoomer_1-1598765233401.png
  • Newbie
  • Plan Premium Country Philippines Device (iPhone 7+, Lenovo Legion) Operating System (iOS 10, Windows 10)   My Question or Issue We were originally on Premium Family, but I had to updat...
  • Elena
  • Moderator
  • 1666 Views
  • 1 replies
  • 0 likes
  • 1666 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo Invite not working

Hi, I am trying to invite my girlfriend to Spotify Premium Duo. We are living in Australia but due to the Credit Card I'm using for Spotify is issued from Singapore, I had to update my country to Singapore as otherwise it would not allow me to use th...

  • Newbie
  • Hi,   I am trying to invite my girlfriend to Spotify Premium Duo. We are living in Australia but due to the Credit Card I'm using for Spotify is issued from Singapore, I had to update my count...
  • Alex
  • Spotify Legend
  • 2564 Views
  • 1 replies
  • 0 likes
  • 2564 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrading to premium

PlanFreeCountryUSA DeviceMacbook/IPhone 11 My Question or IssueI’ve been trying to update from my free plan to student premium over the last 2 days, but every time I go to submit my payment method the page says “something went wrong, try again”. I’ve...

  • Visitor
  • Plan Free Country USA  Device Macbook/IPhone 11   My Question or Issue I’ve been trying to update from my free plan to student premium over the last 2 days, but every time I go to s...
  • Alex
  • Spotify Legend
  • 471 Views
  • 1 replies
  • 0 likes
  • Premium
  • 471 Views
  • 1 replies
  • 0 likes

Ineligible for free trial, but still want premium. However receiving error message, can’t add paymen

PlanFree/PremiumCountryUnited StatesDevice(iPhone XR, Amazon Fire Stick, Windows PC, Amazon Fire Tablet)Operating System(iOS 10 14, Windows 10.) My Question or IssueI canceled my previous account and made a new one. I know I’m ineligible for the free...

  • Visitor
  • Plan Free/Premium Country United States Device (iPhone XR, Amazon Fire Stick, Windows PC, Amazon Fire Tablet) Operating System (iOS 10 14, Windows 10.)   My Question or Issue I cancele...
  • Maxim
  • Spotify Star
  • 1560 Views
  • 1 replies
  • 0 likes
  • 1560 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment with Sun Cellular [Philippines]

Plan: Premium for StudentsPhilippines Device(iPhone 11)Operating System(iOS 13.5) Hi! I can't click the "Sun Cellular" option in the drop down list of "Pay by Mobile." I have been paying through this phone number since 2019. Any Help?

  • Visitor
  • Plan: Premium for Students Philippines   Device (iPhone 11) Operating System (iOS 13.5)   Hi! I can't click the "Sun Cellular" option in the drop down list of "Pay by Mobile." ...
  • raphajappy
  • Casual Listener
  • 2254 Views
  • 7 replies
  • 1 likes
  • 2254 Views
  • 7 replies
  • 1 likes

Solved!! Vodafone premium subscription ending

My Vodafone premium Spotify subscription is coming to an end. I plan to keep Premium by just paying Spotify.Can you tell me if I profile will lose the playlists that I've built up when my account temporarily goes to a free subscription when the Vodaf...

  • Casual Listener
  • My Vodafone premium Spotify subscription is coming to an end. I plan to keep Premium by just paying Spotify. Can you tell me if I profile will lose the playlists that I've built up when my account t...
  • pbyrneirl
  • Casual Listener
  • 2011 Views
  • 2 replies
  • 0 likes
  • 2011 Views
  • 2 replies
  • 0 likes

Explicit Content filter Premium Duo

PlanPremium DuoCountrySweden My Question or Issue:I’ve recently switched to Premium Duo since my daughter has increasingly been using my Premium account. What I would like to do is to restrict the second account (my daughter’s account that is) so tha...

  • Casual Listener
  • Plan Premium Duo Country Sweden   My Question or Issue: I’ve recently switched to Premium Duo since my daughter has increasingly been using my Premium account. What I would like to do is t...
  • OneByBoo
  • Roadie
  • 3057 Views
  • 3 replies
  • 2 likes
  • 3057 Views
  • 3 replies
  • 2 likes

Can’t pay

Plan 0ne monthFree/Premium premium Country egypt Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuethere an option to pay by mobile in egypt , when i try to purchase i...

  • Visitor
  • Plan 0ne month Free/Premium premium  Country egypt   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   ...
  • Maxim
  • Spotify Star
  • 924 Views
  • 1 replies
  • 0 likes
  • 924 Views
  • 1 replies
  • 0 likes

no activation code

PlanFreeCountrygermanyDeviceiPhone 7Operating SystemIOS 14 My Question or Issueso i went to buy an activation code and its an older one witch still requires a reciept. i dodnt know this at the time and thus didnt ask for the reciept. is there anythin...

  • Casual Listener
  • Plan Free Country germany Device iPhone 7 Operating System IOS 14   My Question or Issue so i went to buy an activation code and its an older one witch still requires a reciept. i dodn...
  • Billy-J
  • Spotify Star
  • 1229 Views
  • 3 replies
  • 0 likes
  • receipt
  • 1229 Views
  • 3 replies
  • 0 likes

Solved!! My Spotify premium duo does not work in Sudan

PlanPremium Duo CountryFrance DeviceHonor Lite 10, Huawei My Question or IssueI am a premium duo paying member and I’m currently in Sudan for work, but cannot seem to access any of my songs. Internet connection works well as I can use SoundCloud. I h...

  • Casual Listener
  • Plan Premium Duo  Country France  Device Honor Lite 10, Huawei    My Question or Issue I am a premium duo paying member and I’m currently in Sudan for work, but cannot see...
  • AyaFiji
  • Casual Listener
  • 1255 Views
  • 2 replies
  • 0 likes
  • 1255 Views
  • 2 replies
  • 0 likes

Problema con suscripción para universitarios

PlanFree/PremiumCountryMéxico Deviceiphone xrOperating SystemiOS My Question or IssueLo que pasa es que yo tenia el plan para universitarios, quería renovarlo, pero al después de mandar la pruebas y me hayan contestado que fue exitosos y ya tengo la ...

  • Visitor
  • Plan Free/Premium Country México   Device iphone xr Operating System iOS    My Question or Issue Lo que pasa es que yo tenia el plan para universitarios, quería renovarlo, p...
  • OneByBoo
  • Roadie
  • 274 Views
  • 1 replies
  • 1 likes
  • 274 Views
  • 1 replies
  • 1 likes

cambiar de premium a free

Hola: Me gustaria saber que pasa con mis listas de reproduciones (playlist) si paso de premium a free, puedo mantenerlas para oirlas de modo aleatorio? Quiero parar la suscipcion por maximo un tiempo largo..Country SpainDevice(iPhone 8, Samsung Galax...

  • Visitor
  • Hola: Me gustaria saber que pasa con mis listas de reproduciones (playlist) si paso de premium a free, puedo mantenerlas para oirlas de modo aleatorio? Quiero parar la suscipcion por maximo un tiempo...
  • OneByBoo
  • Roadie
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google Nest Out of Stock

Hi, I have Spotify premium. I am trying to redeem the google nest promotion on the google website and they are out of stock. Anyone else having the same issue?

  • Casual Listener
  • Hi,   I have Spotify premium.  I am trying to redeem the google nest promotion on the google website and they are out of stock. Anyone else having the same issue?   
  • Mihail
  • Spotify Legend
  • 1374 Views
  • 8 replies
  • 0 likes
  • 1374 Views
  • 8 replies
  • 0 likes

One time payment for annual subscription plan for students

PlanPremiumCountryIndiaDevice(Samsung)Operating System(Android Oreo) My Question or IssuePlease provide one time payment for annual subscription plans for Students. Rather than paying ₹59 per month, it'd be better to pay it full for a year. As I see ...

  • Regular
  • Plan Premium Country India Device (Samsung) Operating System (Android Oreo)   My Question or Issue Please provide one time payment for annual subscription plans for Students. Rath...
  • OneByBoo
  • Roadie
  • 1178 Views
  • 1 replies
  • 0 likes
  • 1178 Views
  • 1 replies
  • 0 likes

Momo payment vietnam not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 827 Views
  • 1 replies
  • 0 likes
  • but my plan say still free trial
    I payed my 1 year by momo
  • 827 Views
  • 1 replies
  • 0 likes

Missclick

Dear Spotify, I have a problem. I missclicked when i payed fór my Spotify premium account and bought Spotify premium DUO. I really did not wanted to do that. If you could refund this and i could pay for my student premium i would be glad. Jakub Hána

  • Newbie
  • Dear Spotify,   I have a problem. I missclicked when i payed fór my Spotify premium account and bought Spotify premium DUO. I really did not wanted to do that. If you could refund this and i c...
  • OneByBoo
  • Roadie
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

unable to start family premium

Hello,We wanted to start a family premium but because our creditcard is registered on a dutch adress due to the fact that I work in the Netherlands but live in Belgium, it`s not possible to start the family package. How can we solve this? grThomas

  • Newbie
  • Hello, We wanted to start a family premium but because our creditcard is registered on a dutch adress due to the fact that I work in the Netherlands but live in Belgium, it`s not possible to start t...
  • Billy-J
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't pay for a subscription

Hey! I also faced a problem when paying for a DUO subscription. I tried to do this with several of my cards, waited for several hours, tried incognito mode and other devices. Nothing helped.

  • Casual Listener
  • Hey!   I also faced a problem when paying for a DUO subscription. I tried to do this with several of my cards, waited for several hours, tried incognito mode and other devices. Nothing helped.
  • Ivan
  • Spotify Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo

PlanPremium - Spotify DuoCountryColombiaOperating System(Android, Windows 10 My Question or Issue Why even if I have Spotify duo, I still have issues by playing music ONLINE on 2 devices AT THE SAME TIME.If that's not possible, that plan it's a scam,...

  • Visitor
  •   Plan Premium - Spotify Duo Country Colombia Operating System (Android, Windows 10   My Question or Issue   Why even if I have Spotify duo, I still have issues by playing mu...
  • Ivan
  • Spotify Legend
  • 1717 Views
  • 5 replies
  • 0 likes
  • 1717 Views
  • 5 replies
  • 0 likes

Superuser Contribution Valor errado na cobrança

Oi boa noite, tenho o Spotify Premium universitário porem ta sendo cobrado o valor do plano completo de 16,90 e não o valor reduzido. O que eu faço?

  • Visitor
  • Oi boa noite, tenho o Spotify Premium universitário porem ta sendo cobrado o valor do plano completo de 16,90 e não o valor reduzido. O que eu faço?  
  • Elena
  • Moderator
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes