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Please see below the most popular frequently asked questions.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7743 Views
  • 23 replies
  • 2 likes
  • 7743 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution Cannot update payment card

PlanFamilyCountryPortugalDevice(iPhone 12) My Question or IssueHello,Im trying to update my credit card and I get this message:"Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer se...

  • Visitor
  • Plan Family Country Portugal Device (iPhone 12)   My Question or Issue Hello, Im trying to update my credit card and I get this message: "Unfortunately, there is no support at the mome...
  • Mihail
  • Spotify Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Ongoing advertisements

PlanPremiumCountryUSADeviceiPhone 11 Pro MaxOperating System My Question or Issue SOLVED: not a Spotify problem. The problem is with the blogger inserting way too many advertisements into their edited audio ———————-I have the premium plan and like li...

  • Visitor
  •   Plan Premium Country USA Device iPhone 11 Pro Max Operating System     My Question or Issue   SOLVED: not a Spotify problem. The problem is with the blogger insertin...
  • Billy-J
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Can I cancel my cancelation of Premium?

PlanPremiumCountryCzech RepublicDevice(iPhone XS, Macbook Pro late 2016, HP Laptop)Operating System(iOS 10, Windows 10,etc.) My Question or IssueHi all, can I cancel the cancelation of my Premium subscription? Background: I had Premium through my tel...

  • Visitor
  •   Plan Premium Country Czech Republic Device (iPhone XS, Macbook Pro late 2016, HP Laptop) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue Hi all, can I cancel ...
  • Billy-J
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Merge accounts into one

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10, etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10, etc.)   My Question or Issue  
  • user-removed
  • Not applicable
  • 309 Views
  • 2 replies
  • 0 likes
  • 309 Views
  • 2 replies
  • 0 likes

[All Platforms][Playlists] Be honest

What about a simple and fast way to cancel a Spotify plan ? The instructions don't work...

  • Regular
  • What about a simple and fast way to cancel a Spotify plan ?  The instructions don't work...
  • Luan
  • Spotify Star
  • 512 Views
  • 5 replies
  • 0 likes
  • All Platforms
    Playlists
  • 512 Views
  • 5 replies
  • 0 likes

Where to find the end date of 3 month trial period?

I registered for the 3 month trial period of Spotify Premium but I forgot the end date of my trial period, neither can I find it in my profile details on spotify.com. Where can I find the end date of my trial period for Spotify premium?

  • Visitor
  • I registered for the 3 month trial period of Spotify Premium but I forgot the end date of my trial period, neither can I find it in my profile details on spotify.com. Where can I find the end date of...
  • Billy-J
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo doesnt' work

My daughter is premium-member in Germany (city: Soest). Yesterday 02/01/2021 evening 7 pm she upgradet to Duo and sent me (free member) an invitation. I accepted the invitation and found the right adress. Anything is right at this step. But in the ne...

  • Casual Listener
  • My daughter is premium-member in Germany (city: Soest). Yesterday 02/01/2021 evening 7 pm she upgradet to Duo and sent me (free member) an invitation. I accepted the invitation and found the right ad...
  • CarlosE
  • Moderator
  • 566 Views
  • 5 replies
  • 0 likes
  • 566 Views
  • 5 replies
  • 0 likes

18app

Buongiorno ho creato un buono con la 18app per pagare un abbonamento annuale per spotify premium, ma al momento di riscattare il codice che mi è arrivato mi dice che il codice non è valido. Cosa posso fare?

  • Newbie
  • Buongiorno ho creato un buono con la 18app per pagare un abbonamento annuale per spotify premium, ma al momento di riscattare il codice che mi è arrivato mi dice che il codice non è valido. Cosa poss...
  • 785 Views
  • 0 replies
  • 0 likes
  • 785 Views
  • 0 replies
  • 0 likes

FALSE ADVERSTISING.... YOU GUYS ARE REALLY CUNNING!

What the **bleep** spotify.... you first screen when I login says 3 months for $9.99, then when i go to pay for that it then changes to 3months for $14.99. You know that you cannot be doing that right? Very bad business practice's.

  • Casual Listener
  • What the **bleep** spotify.... you first screen when I login says 3 months for $9.99, then when i go to pay for that it then changes to 3months for $14.99. You know that you cannot be doing that righ...
  • SlippyBeans
  • Casual Listener
  • 339 Views
  • 2 replies
  • 1 likes
  • 339 Views
  • 2 replies
  • 1 likes

Change from Family to Duo

PlanFamilyCountryBrazil My Question or IssueHow can I change my plan from Family to Duo? Will I loose my music library? Currently, only my wife and I are using the plan, that is the reason we want to change to Duo. How should I do without loosing our...

  • Visitor
  •   Plan Family Country Brazil     My Question or Issue How can I change my plan from Family to Duo? Will I loose my music library? Currently, only my wife and I are using the pl...
  • AdamDam
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium (Duo) on Samsung A30

Premium DuoAustraliaSamsung A30 Account A: Spotify was upgraded on MBP to Premium Duo.Account B: Spotify Free was previously installed on Samsung A30, but rarely or never used. Account A (MBP) sent the Duo invite to Account B (Samsung) owner and they...

  • Visitor
  • Premium Duo Australia Samsung A30   Account A: Spotify was upgraded on MBP to Premium Duo. Account B: Spotify Free was previously installed on Samsung A30, but rarely or never used.  ...
  • Novy
  • Moderator
  • 379 Views
  • 1 replies
  • 0 likes
  • A30
    Samsung
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to activate Headspace + Student bundle

Plan: Premium for StudentCountry: UK Hi, I'm trying to activate the Student + Headspace Premium bundle (I'm currently a UK student with Premium for Student). I click the 'Get Started' button on the page (https://www.spotify.com/uk/headspace/student/)...

Screenshot 2021-01-01 at 15.34.29.png
  • Regular
  • Plan: Premium for Student Country: UK   Hi, I'm trying to activate the Student + Headspace Premium bundle (I'm currently a UK student with Premium for Student). I click the 'Get Started' butt...
  • Eni
  • Moderator
  • 3138 Views
  • 5 replies
  • 0 likes
  • 3138 Views
  • 5 replies
  • 0 likes

Superuser Contribution Failed to pay for Spotify Premium subscription with a local prepaid

PlanPremiumCountryIndonesiaDevice(ASUS A456U, Redmi Note 3)Operating System(Windows 10) My Question or IssueHello!I have an issue for being unable to pay for my Spotify Premium subscription using my local prepaid card (Telkomsel). Although my balance...

  • Newbie
  • Plan Premium Country Indonesia Device (ASUS A456U, Redmi Note 3) Operating System (Windows 10)   My Question or Issue Hello! I have an issue for being unable to pay for my Spotify Pre...
  • Eni
  • Moderator
  • 556 Views
  • 1 replies
  • 1 likes
  • Payment
    Premium
    prepaid
    Subscriptions
  • 556 Views
  • 1 replies
  • 1 likes

Superuser Contribution Hulu subscription not working after updating payment

PlanPremiumCountry - USA My Question or IssueHi guys, I've had the Spotify/Hulu bundle for years. I just updated my payment method, and my Spotify is working, but the Hulu account is still asking me to subscribe. I checked the forums and do see this ...

  • Visitor
  • Plan Premium Country - USA   My Question or Issue Hi guys, I've had the Spotify/Hulu bundle for years. I just updated my payment method, and my Spotify is working, but the Hulu account is s...
  • Ver
  • Spotify Legend
  • 566 Views
  • 1 replies
  • 0 likes
  • 566 Views
  • 1 replies
  • 0 likes

Spotify Abroad

Hello Team,I'm planning to move to South America. Can I keep my US account and billing details (US credit card) and able to use it or do I have to open a new account? Thank youRich

  • Casual Listener
  • Hello Team, I'm planning to move to South America. Can I keep my US account and billing details (US credit card) and able to use it or do I have to open a new account?   Thank you Rich &nbs...
  • Maxim
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is it possible to reactivate a Family Plan after cancelling subscription?

PlanPremium FamilyCountryUKDevicen/aOperating Systemn/a My Question or Issue I would like to cancel my Family subscription and revert to the free version, but plan to reactivate later in the year. Would it be possible to reactivate the family plan wi...

  • Newbie
  • Plan Premium Family Country UK Device n/a Operating System n/a   My Question or Issue   I would like to cancel my Family subscription and revert to the free version, but plan to ...
  • Alex
  • Spotify Legend
  • 1317 Views
  • 1 replies
  • 0 likes
  • 1317 Views
  • 1 replies
  • 0 likes

Superuser Contribution why i can't coose card payment at premium student ?

previously I subscribed to premium for students. when I get a notification that my payment failed, I tried to update it using card payment as usual, but now there are only payments via mobile phone bill. the payments that I usually make via debit car...

  • Newbie
  • previously I subscribed to premium for students. when I get a notification that my payment failed, I tried to update it using card payment as usual, but now there are only payments via mobile phone b...
  • Ver
  • Spotify Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Yearly Premium subscription in Belguim

PlanPremiumCountryBelguimDeviceMSI laptop and Galaxy A9 (2018)Operating SystemWindows 10 and Android 10 with one UI 2.0 My Question or IssueSo, I want to change my monthly Premium subscription to a yearly Premium subscription. I saw no way to do this...

  • Visitor
  • Plan Premium Country Belguim Device MSI laptop and Galaxy A9 (2018) Operating System Windows 10 and Android 10 with one UI 2.0   My Question or Issue So, I want to change my monthly Pr...
  • Alex
  • Spotify Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Your payment method does not match your country" - Even though my payment method is registered

My Question or IssueHello, I am simply trying to upgrade to spotify premium. I just downloaded Spotify today for the first time in my life. I am living in Germany. I have a German bank account with a registered German address and registered German Bi...

  • Visitor
  •   My Question or Issue Hello, I am simply trying to upgrade to spotify premium. I just downloaded Spotify today for the first time in my life. I am living in Germany. I have a German bank acco...
  • Alex
  • Spotify Legend
  • 867 Views
  • 1 replies
  • 1 likes
  • 867 Views
  • 1 replies
  • 1 likes

Family Subscription ends faster

PlanPremiumCountryIndonesiaDeviceXiaomi Redmi Note 8 Pro and variousOperating SystemAndroid 10 My Question or IssueI started subscribing to Premium Family Package (5 person) on 17 Dec 20, I paid by using my bank's auto debit. The subscription should ...

  • Visitor
  • Plan Premium Country Indonesia Device Xiaomi Redmi Note 8 Pro and various Operating System Android 10   My Question or Issue I started subscribing to Premium Family Package (5 person) ...
  • Luan
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes