Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
74981 Views
20 replies
99 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140096 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80347 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
269358 Views
159 replies
13 likes
PlanDuo premiumCountryUnited StatesDeviceSamsung Galaxy S21UltraOperating SystemAndroid 13(Tiramisu) My Question or IssueI few weeks ago I let my premium plan expired because I was going to switch to the duo premium plan with my wife. We switched to ...
Plan Duo premium Country United States Device Samsung Galaxy S21Ultra Operating System Android 13(Tiramisu) My Question or Issue I few weeks ago I let my premium plan expired because...
Spotify Legend
553 Views
1 replies
0 likes
I have a premiun code but I don´t get the free premium and I need a card and I don´t have one and I can´t exchange the codePlanPremiumCountrySpainDeviceWindowsOperating SystemWindows 11 My Question or IssueI have a premiun code but I don´t get the fr...
I have a premiun code but I don´t get the free premium and I need a card and I don´t have one and I can´t exchange the code Plan Premium Country Spain Device Windows Operating System Windows ...
Spotify Star
307 Views
1 replies
0 likes
PlanFree/PremiumCountryHungary DevicePCOperating SystemWindows 10 My Question or IssueI would like to subscribe to premium again, mainly because the app showed me a promotion of 3 months for EUR 4.99. However, whenever I click on the ad and it forwar...
Plan Free/Premium Country Hungary Device PC Operating System Windows 10 My Question or Issue I would like to subscribe to premium again, mainly because the app showed...
Casual Listener
322 Views
2 replies
0 likes
I paid for the $9.99 subscription but I checked my bank account and it took out $16. Spotify explain
I paid for the $9.99 subscription but I checked my bank account and it took out $16. Spotify explain
Moderator
1988 Views
3 replies
0 likes
I always get this error message : Sorry, you are not eligible for that plan. Here are some other ways to get Premium.But I can't subscribe to any premium forfait, since 1 month. I try more than two browsers, google, safari, etc, but doesn't work eith...
I always get this error message : Sorry, you are not eligible for that plan. Here are some other ways to get Premium. But I can't subscribe to any premium forfait, since 1 month. I try more than two...
Moderator
3503 Views
7 replies
1 likes
I've been trying since 2020-21-22 and soon 2023 to have access to spotify premium, I tried reddit which gave me a promising link, but no, the link is too old and your rotten system STILL does not allow me to subscribe, so I come here to spotify commu...
I've been trying since 2020-21-22 and soon 2023 to have access to spotify premium, I tried reddit which gave me a promising link, but no, the link is too old and your rotten system STILL does not all...
Spotify Star
1417 Views
1 replies
0 likes
Hi;I was hoping you could help me out. I signed up for a three month Premium Individual trial. I gave my bank details, ect as you do and knew that if I canceled anytime before that trial I would have been charged. I've had problems, I discovered to v...
Hi; I was hoping you could help me out. I signed up for a three month Premium Individual trial. I gave my bank details, ect as you do and knew that if I canceled anytime before that trial I ...
Not applicable
402 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 13Operating SystemiOS 10 My Question or IssueHello and thank you for taking time to read this. My question is that I recently paid for Spotify premium and I thought it lasted for an entire month. But when I look at w...
Plan Premium Country USA Device iPhone 13 Operating System iOS 10 My Question or Issue Hello and thank you for taking time to read this. My question is that I recently paid f...
Moderator
301 Views
1 replies
0 likes
PlanFree/PremiumCountryIndonesiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm buying 1 week spotify premium mini, but it doesn't show up
Plan Free/Premium Country Indonesia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Spotify Star
313 Views
1 replies
0 likes
PlanPremium CountryUKDeviceiPhone 11 ProOperating SystemLatest iOS update My Question or IssueI am trying to cancel my Spotify subscription by accessing the main Spotify website but whenever I try and log in it says ‘something went wrong’ and offers ...
Plan Premium Country UK Device iPhone 11 Pro Operating System Latest iOS update My Question or Issue I am trying to cancel my Spotify subscription by accessing the main...
Spotify Star
292 Views
1 replies
0 likes
PlanPremium duoCountryFranceDeviceMacbook Air 2018Operating SystemMacos My Question or IssueHello, I accidentally clicked on change plan to premium duo thinking there would be a confirmation before getting charged, while my boyfriend was already fina...
Plan Premium duo Country France Device Macbook Air 2018 Operating System Macos My Question or Issue Hello, I accidentally clicked on change plan to premium duo thinking ther...
Moderator
375 Views
1 replies
0 likes
My Question or IssueHELP! I bought gift cards with the intention of gifting a year of Spotify to a FAMILY. I very clearly saw the $99 gift cards for a Year of Premium for an individual (which I avoided). I also saw DOLLAR VALUE gift cards for Spotify...
My Question or Issue HELP! I bought gift cards with the intention of gifting a year of Spotify to a FAMILY. I very clearly saw the $99 gift cards for a Year of Premium for an individu...
Roadie
407 Views
1 replies
0 likes
Plan 3 month individual plan for Rupees 119 Free/Premium Premium Country India Device Realme X3 Operating System Android 12 I used my RuPay card to pay for the 1 month premium individual plan currently offering a 3 month subscription for the same amo...
Plan 3 month individual plan for Rupees 119 Free/Premium Premium Country India Device Realme X3 Operating System Android 12 I used my ...
Casual Listener
601 Views
2 replies
0 likes
PlanFreeCountryPoland DeviceGoogle chromeOperating SystemWindows 10 My Question or IssueHello, I'm trying to start the premium 3 month free trial and I pay with paypal and I get this error message : "We weren’t able to set up preapproved payments at ...
Plan Free Country Poland Device Google chrome Operating System Windows 10 My Question or Issue Hello, I'm trying to start the premium 3 month free trial and I pay with paypal...
Moderator
301 Views
1 replies
0 likes
Free/PremiumPlanCountry Belgium Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGeachte, Ik was reeds jarenlang abonnee op SPOTIFY.Ik wens nog steeds een abonnement ...
Free/Premium Plan Country Belgium Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Moderator
363 Views
1 replies
0 likes
Hi! I was subscribed to premium individual and it was a 1 year subscription. About 3 months were left for my subscription when i bought the premium family. But now my account section in the website still shows premium individual and im not able to ac...
Hi! I was subscribed to premium individual and it was a 1 year subscription. About 3 months were left for my subscription when i bought the premium family. But now my account section in the website s...
Spotify Legend
1132 Views
5 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
321 Views
2 replies
0 likes
PlanFree/PremiumCountry Device late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My Payment was taken out but I didn't want the premium service, I want a refund and to cancel Spotify
Plan Free/Premium Country Device late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My Payment was taken out but I didn't ...
Moderator
372 Views
1 replies
0 likes
I have the right country, payment info, and sufficient funds. I'm wondering if my account may have been accidentally flagged.
I have the right country, payment info, and sufficient funds. I'm wondering if my account may have been accidentally flagged.
Moderator
576 Views
3 replies
0 likes
PlanSubscribed for premium duo, but spotify gave me premium individual CountryBrazil Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Samsung galaxy s21Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android My Question or IssueI subsc...
Plan Subscribed for premium duo, but spotify gave me premium individual Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung galaxy s21 Operating Sys...
Spotify Star
476 Views
3 replies
0 likes
