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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12269 Views
  • 24 replies
  • 2 likes
  • 12269 Views
  • 24 replies
  • 2 likes

spotify premium in venezuela not working

I try to reproduce in my computer spotify but keeps sending me that the song is not available. I try to connect to spotify radio, my playlists... and keeps telling me the same problem. As i am a spotify premium i don't understand why i cant play the ...

  • Newbie
  • I try to reproduce in my computer spotify but keeps sending me that the song is not available. I try to connect to spotify radio, my playlists... and keeps telling me the same problem. As i am a...
  • MattSuda
  • Spotify Star
  • 1029 Views
  • 2 replies
  • 0 likes
  • 1029 Views
  • 2 replies
  • 0 likes

Solved!! Subscription Premium Duo

I have upgraded my sons subscription to Premium Duo and added another user. However when the other user (my husband) uses the Spotify app on his iphone he sees all my sons music. How can he have his own Music showing? My Question or Issue

  • Newbie
  • I have upgraded my sons  subscription to Premium Duo and added another user.  However when the other user (my husband)  uses the Spotify app on his iphone  he sees all my sons mus...
  • Maxim
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Solved!! Available Plans / Update Payment Method Leads To A Blank Screen

PlanPremium DuoCountryRomania DeviceiPhone 12, iPad Air 2, PCOperating SystemiOS 15.1, Windows 10 My Question or IssueHi there, I am trying to update the payment method for my account from one credit card to another, but trying to access the Availabl...

  • Newbie
  • Plan Premium Duo Country Romania   Device iPhone 12, iPad Air 2, PC Operating System iOS 15.1, Windows 10   My Question or Issue Hi there,   I am trying to update the paym...
  • Maxim
  • Spotify Star
  • 1362 Views
  • 2 replies
  • 0 likes
  • 1362 Views
  • 2 replies
  • 0 likes

Superuser Contribution Free premium trial not working

Hi,I started a Spotify premium student subscription yesterday and received an email that my payment was completed. I would get a free month and after that I would be charged for the student subscription. It has been more than 24 hours however and I s...

  • Newbie
  • Hi, I started a Spotify premium student subscription yesterday and received an email that my payment was completed. I would get a free month and after that I would be charged for the student subscri...
  • Jeremy
  • Spotify Legend
  • 1301 Views
  • 1 replies
  • 0 likes
  • Premium
    Student
  • 1301 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Community][Connect] Payment Expiration, Automatic Plan Downgrade, Clear Communication Please

Chat History... So, my payment expired for my family plan. I just renewed. it switched to premium. Why not back to family plan? Do I have to manually add all my members again? SebastianI can see that the plan was closed and now you start it again, so...

  • Visitor
  • Chat History...   So, my payment expired for my family plan. I just renewed. it switched to premium. Why not back to family plan? Do I have to manually add all my members again?   Sebas...
  • Elena
  • Moderator
  • 330 Views
  • 1 replies
  • 0 likes
  • Connect
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to update billing info and getting this message

"This form has expired. Please reload the page and try again."So I cant change my billing info because of this Plan - Family PremiumCountry - USA

  • Casual Listener
  • "This form has expired. Please reload the page and try again." So I cant change my billing info because of this   Plan - Family Premium Country - USA  
  • Jeremy
  • Spotify Legend
  • 552 Views
  • 3 replies
  • 0 likes
  • 552 Views
  • 3 replies
  • 0 likes

Starbucks paying for Premium for their employees, but subscription changed to spotify free with ads

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Plus

PlanPlusCountryUSADeviceMotorola Z3 PlayOperating SystemAndroid 9 My Question or IssueI recently signed up for Spotify Plus and I love it! Is there any way I can invite/enroll my wife's account as well? I don't see it as an option as an available pla...

  • Newbie
  • Plan Plus Country USA Device Motorola Z3 Play Operating System Android 9   My Question or Issue I recently signed up for Spotify Plus and I love it!  Is there any way I can invite...
  • Jeremy
  • Spotify Legend
  • 514 Views
  • 1 replies
  • 0 likes
  • 514 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Iraq

PlanFree/PremiumCountryIraq My Question or Issue As Spotify is officially available for most Middle Eastern countries, it's still not supporting Iraq. I have been using Spotify free for almost 5 years now, and I've always wanted to get the premium ac...

  • Casual Listener
  • Plan Free/Premium Country Iraq     My Question or Issue  As Spotify is officially available for most Middle Eastern countries, it's still not supporting Iraq. I have been using ...
  • HusseinMohammed9
  • Newbie
  • 11388 Views
  • 4 replies
  • 2 likes
  • 11388 Views
  • 4 replies
  • 2 likes

Paid but no premium

Hi i get the student premium, verified my student status, fill my credit card info, paid and the web page said “cant process” but i went to my bank account and spotify took the money. what can i do?

  • Newbie
  • Hi   i get the student premium, verified my student status, fill my credit card info, paid and the web page said “cant process” but i went to my bank account and spotify took the money. &nbsp...
  • Maxim
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Charged too much....help?

I upgraded to Premium Duo and was supposed to get 3 months free by using PayPal, but it is only showing 1 month. How can I get this fixed?

  • Newbie
  • I upgraded to Premium Duo and was supposed to get 3 months free by using PayPal, but it is only showing 1 month. How can I get this fixed?
  • Luan
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adverts on Spotify Premium

PlanPremiumAustralia DeviceiMacOperating SystemiOS 10.11.6 My Question or IssueI'm a Premium subscriber and am being served adverts during podcasts. The adverts are NOT embeded within the podcast itself, they are current and localised to Australia. T...

  • Casual Listener
  • Plan Premium Australia   Device iMac Operating System iOS 10.11.6   My Question or Issue I'm a Premium subscriber and am being served adverts during podcasts. The adverts are...
  • LarryDavid
  • Casual Listener
  • 669 Views
  • 4 replies
  • 0 likes
  • 669 Views
  • 4 replies
  • 0 likes

Superuser Contribution ads on premium

PlanFree/PremiumCountryaustraliaDevicegoogle hubOperating Systemgoogle hub My Question or Issuei pay for family premium and still hear ads on google hub.....why??

  • Newbie
  • Plan Free/Premium Country australia Device google hub Operating System google hub   My Question or Issue i pay for family premium and still hear ads on google hub.....why??
  • LarryDavid
  • Casual Listener
  • 416 Views
  • 2 replies
  • 1 likes
  • 416 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Not able to change to Premium Duo

I just changed my payment method to a different card (issued by a different country - I moved from Switzerland to Hungary) and simultaneously I was trying to change from Premium to Premium Duo.Firstly, I am not able to change to Premium Duo due to an...

  • Casual Listener
  • I just changed my payment method to a different card (issued by a different country - I moved from Switzerland to Hungary) and simultaneously I was trying to change from Premium to Premium Duo. Fi...
  • Alex
  • Spotify Legend
  • 618 Views
  • 5 replies
  • 0 likes
  • 618 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution moving abroad

PlanPremiumCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm moving from Italy to Romania next year for work. I would like to know if my premium accoun...

  • Music Fan
  • Plan Premium Country Italy Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm moving fr...
  • Alex
  • Spotify Legend
  • 3684 Views
  • 5 replies
  • 0 likes
  • Account
  • 3684 Views
  • 5 replies
  • 0 likes

Spotify Premium not working even after money is deducted from account

- I have been using premium for more than a year and I have had no issues regarding payment.- Premium expired so I bought the individual plan for 6 months for INR Rs. 719.00. This transaction took place through GPay UPI, and the money has been deduct...

  • Newbie
  • - I have been using premium for more than a year and I have had no issues regarding payment. - Premium expired so I bought the individual plan for 6 months for INR Rs. 719.00. This transaction took ...
  • OneByBoo
  • Roadie
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please reverse my subscription - it has been suddenly set to Free

I have had a EU 4,99 subscription for years. I am logging in via Facebook. I am paying via PayPal. I am content and don't wan't to change anything. Suddenly my account is set to Free. Please reverse to how it was. Snip [Moderator edit] Hope to hear f...

  • Casual Listener
  • I have had a EU 4,99 subscription for years. I am logging in via Facebook. I am paying via PayPal. I am content and don't wan't to change anything.   Suddenly my account is set to Free...
  • angrydane
  • Visitor
  • 633 Views
  • 5 replies
  • 0 likes
  • 633 Views
  • 5 replies
  • 0 likes

AT&T doing away with Free Premium: how to keep account & pay on your own?

I got Free premium through AT&T but now AT&T doing away with Free Premium and I want to know how to keep my account &and playlists) & just pay for it on my own? Spotify has no one to talk to. I called AT&T a few times and they don't know how and said...

  • Newbie
  • I got Free premium through AT&T but now AT&T doing away with Free Premium and I want to know  how to keep my account &and playlists) & just pay for it on my own?   Spotify...
  • OneByBoo
  • Roadie
  • 394 Views
  • 1 replies
  • 0 likes
  • AT&T
    aT&T ending
    ATT 6-month free trail
  • 394 Views
  • 1 replies
  • 0 likes

Subscription from Tinkoff

PlanPremiumCountryRussiaDeviceNubia RedMagic 5GOperating SystemAndroid 11 My Question or IssueSubscribed with Tinkoff it was promised 3 months of free premium but I didn't get it. They said to contact Spotify support. So how do I get those 3 free mon...

  • Newbie
  •   Plan Premium Country Russia Device Nubia RedMagic 5G Operating System Android 11   My Question or Issue Subscribed with Tinkoff it was promised 3 months of free premium but I d...
  • OneByBoo
  • Roadie
  • 536 Views
  • 1 replies
  • 0 likes
  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution me hicieron un cobro de mas en el plan que ya no estoy suscrito

BUENAS TARDES SRES. SPOTIFY PARA PEDIRLES QUE CANCELEN EL PAGO QUE HICE POR EQUIVOCACION YA TENIENDO UN PLAN FAMILIA. COMO PÚEDO HACER PARA PROCEDER CON ESTA SOLICITUD.

  • Newbie
  • BUENAS TARDES SRES. SPOTIFY PARA PEDIRLES QUE CANCELEN EL PAGO QUE HICE POR EQUIVOCACION YA TENIENDO UN PLAN FAMILIA. COMO PÚEDO HACER PARA PROCEDER CON ESTA SOLICITUD.
  • Alex
  • Spotify Legend
  • 569 Views
  • 2 replies
  • 1 likes
  • 569 Views
  • 2 replies
  • 1 likes