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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 51323 Views
  • 23 replies
  • 4 likes
  • 51323 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32159 Views
  • 19 replies
  • 2 likes
  • 32159 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 21640 Views
  • 8 replies
  • 1 likes
  • 21640 Views
  • 8 replies
  • 1 likes

Superuser Contribution No premium on App

PlanPremiumCountryIsrael ( currently at vietnam) DeviceHuawei p30 pro Operating SystemAndroid latest one My Question or IssueJust registered on premium. App still shows me get premium and dont let me edit my name or country. I cant download songs i l...

  • Casual Listener
  • Plan Premium Country Israel ( currently at vietnam)  Device Huawei p30 pro  Operating System Android latest one   My Question or Issue Just registered on premium.  App ...
  • Peter
  • Spotify Legend
  • 1669 Views
  • 2 replies
  • 0 likes
  • 1669 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Gift Card not working

I had purchased a $10 Spotify gift-card at my local Target. When I got home to use the pin or code I was told it was invalid. I was confused considering the reciept said the code was activated, it was purchased in the same country as my account, and ...

  • Newbie
  • I had purchased a $10 Spotify gift-card at my local Target. When I got home to use the pin or code I was told it was invalid. I was confused considering the reciept said the code was activated, it wa...
  • Peter
  • Spotify Legend
  • 1100 Views
  • 4 replies
  • 0 likes
  • 1100 Views
  • 4 replies
  • 0 likes

Superuser Contribution I have Spotify + Hulu and I am still being charged for both monthly

PlanPremium CountryUS My Question or IssueI have the Spotify + Hulu bundle. But every month I still get charged $10+ for spotify and $10+ for hulu.

  • Newbie
  •   Plan Premium   Country US   My Question or Issue I have the Spotify + Hulu bundle. But every month I still get charged $10+ for spotify and $10+ for hulu.
  • Peter
  • Spotify Legend
  • 2280 Views
  • 3 replies
  • 0 likes
  • 2280 Views
  • 3 replies
  • 0 likes

Superuser Contribution Bonus 18app

Ciao a tutti, ho un problema nel convertire il mio bonus cultura che il governo italiano mi ha fornito. Io attraverso 18app ho generato un buono da 59,94€ da convertire in un abbonamento da 6 mesi. Il codice e la mail che inserisco sono corretti, per...

  • Newbie
  • Ciao a tutti, ho un problema nel convertire il mio bonus cultura che il governo italiano mi ha fornito. Io attraverso 18app ho generato un buono da 59,94€ da convertire in un abbonamento da 6 mesi. I...
  • Peter
  • Spotify Legend
  • 3059 Views
  • 1 replies
  • 0 likes
  • 18app
    bonus
  • 3059 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't down grade from Premium cos my account tells me I'm on Free. Being charged for Premium.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 414 Views
  • 2 replies
  • 0 likes
  • 414 Views
  • 2 replies
  • 0 likes

Superuser Contribution "Non puoi scaricare premium da quest'app"

Apro spotify stamattina come di consueto e scopro che la versione premium è stata disattivata senza motivo (i pagamenti risultano a buon fine) e per di più quando cerco di riattivarla, all'opzione premium compare il messaggio "non puoi scaricare prem...

  • Newbie
  • Apro spotify stamattina come di consueto e scopro che la versione premium è stata disattivata senza motivo (i pagamenti risultano a buon fine) e per di più quando cerco di riattivarla, all'opzione pr...
  • Daisy
  • Spotify Legend
  • 940 Views
  • 1 replies
  • 0 likes
  • 940 Views
  • 1 replies
  • 0 likes

Google Home Mini Offer Canada - Ended?

PlanPremium CountryCanada DeviceAndroid Operating SystemAndroid My Question or IssueHas the offer for the Google Home Mini ended? I didn't even know about it, didn't receive an email, or anything - and I've been a premium subscriber for a year now. T...

  • Casual Listener
  • Plan Premium   Country Canada   Device Android   Operating System Android   My Question or Issue Has the offer for the Google Home Mini ended? I didn't even know ab...
  • LM_29
  • Newbie
  • 6437 Views
  • 6 replies
  • 0 likes
  • 6437 Views
  • 6 replies
  • 0 likes

Google home mini code?

I only just found out about the offer . Long time Subscriber. I found a link that told me to click for offer. When doing so I ended up on the main page. Should I be expecting a email? Is the offer done?

  • Newbie
  • I only just found out about the offer . Long time Subscriber. I found a link that told me to click for offer. When doing so I ended up on the main page.  Should I be expecting a email? Is the of...
  • Billy-J
  • Spotify Star
  • 972 Views
  • 3 replies
  • 0 likes
  • Google Home Mini Redemption problem
  • 972 Views
  • 3 replies
  • 0 likes

Solved!! Est-il possible que je sois inscrit à deux abonnements

Bonjour, Cela fait plusieurs mois que j'étais abonné à l'offre Spotify étudiant, je viens aujourd'**bleep** d'être invité pour une offre Spotify Family. Ayant accepté (j'ai rempli le petit formulaire nom, prénom, adresse), je voudrais savoir si mon a...

  • Casual Listener
  • Bonjour,    Cela fait plusieurs mois que j'étais abonné à l'offre Spotify étudiant, je viens aujourd'**bleep** d'être invité pour une offre Spotify Family. Ayant accepté (j'ai rempli le p...
  • Luan
  • Spotify Star
  • 997 Views
  • 3 replies
  • 0 likes
  • 997 Views
  • 3 replies
  • 0 likes

Spotify Premium does not work

Hi! I just got spotify and got the first 30 days free Premium. I have paid for it but it won't work. Can someone help me?

  • Newbie
  • Hi!  I just got spotify and got the first 30 days free Premium. I have paid for it but it won't work. Can someone help me?   
  • OneByBoo
  • Community Legend
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

Canceled Subscription and Deleted account and still being charged for Spotify

PlanPremiumCountryUSA DeviceiPhone 6sOperating SystemiOS 10 My Question or IssueI was having issues with other users I did not authorize being on my family plan. I canceled my subscription and deleted my account but I still keep getting charged for S...

  • Newbie
  • Plan Premium Country USA   Device iPhone 6s Operating System iOS 10   My Question or Issue I was having issues with other users I did not authorize being on my family plan. I can...
  • Jᴀᴄᴋ
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Solved!! Someone is using one of my cards to pay another subscription

CountryMéxico My Question or IssueWell, i wanna know how to cancel the other subscription because someone is using my second card without my permission, this is the second month (i never use that card for online payments)

  • Casual Listener
  • Country México   My Question or Issue Well, i wanna know how to cancel the other subscription because someone is using my second card without my permission, this is the second month (i never...
  • Moon_Oz
  • Casual Listener
  • 1639 Views
  • 2 replies
  • 0 likes
  • card
    sin permiso
    Subscribe
    Subscription
    tarjeta
  • 1639 Views
  • 2 replies
  • 0 likes

Solved!! How do I gift spotify premium to someone?

I woul like to pay for a friend's spotify premium(they currently have a free account). Jow can I accomplish this? It appears gift CD ards are no longer sold by spotify and i havent been able find a different solution.

  • Music Fan
  • I woul like to pay for a friend's spotify premium(they currently have a free account). Jow can I accomplish this? It appears gift CD ards are no longer sold by spotify and i havent been able find a d...
  • halley_carleton
  • Music Fan
  • 429 Views
  • 3 replies
  • 0 likes
  • 429 Views
  • 3 replies
  • 0 likes

Solved!! Cannot copy playlist links nor put them on my artists page

PlanFreeCountryGermany DeviceDesktopOperating SystemUbuntu Linux My Question or IssueI tried to include one of my playlists in my artist's profile, but it does not work.When I search playlists under this options mine do not appear.Also I tried to pos...

  • Composer
  •   Plan Free Country Germany   Device Desktop Operating System Ubuntu Linux   My Question or Issue I tried to include one of my playlists in my artist's profile, but it does...
  • LordoftheSith
  • Composer
  • 1408 Views
  • 5 replies
  • 0 likes
  • 1408 Views
  • 5 replies
  • 0 likes

Solved!! Annual Premium plan conversion to Family

PlanPremiumCountryItalyDeviceAndorid phones and PCOperating SystemAndroid and Win8 & 10 My Question or IssueToday I subscribed an annual Premium plan thinking it was a Family one, but now I would like to convert it in Family. Is it possible to manage...

  • Regular
  • Plan Premium Country Italy Device Andorid phones and PC Operating System Android and Win8 & 10   My Question or Issue Today I subscribed an annual Premium plan thinking it was a Fa...
  • Billy-J
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Solved!! Free Google mini for family- link not generater

PlanFree/PremiumCountryAustraliaDeviceiPhone XOperating SystemiOS 12 My Question or IssueI have subscribed for the family premium. I haven't received the Google mini redeem link yet. When I use the link on the website for redeeming, I get an error th...

  • Casual Listener
  • Plan Free/Premium Country Australia Device iPhone X Operating System iOS 12   My Question or Issue I have subscribed for the family premium. I haven't received the Google mini redeem l...
  • Billy-J
  • Spotify Star
  • 434 Views
  • 3 replies
  • 0 likes
  • 434 Views
  • 3 replies
  • 0 likes

Unable to pay 12.99 subscription because I'm not "legible".

So I opened up Spotify last night to see a read heading on the app saying I haven't payed for my subscription. I didn't think too much of it so I went to the website to update my details (got a new credit card so I thought that was the issue) but the...

  • Casual Listener
  • So I opened up Spotify last night to see a read heading on the app saying I haven't payed for my subscription. I didn't think too much of it so I went to the website to update my details (got a new c...
  • The_Universe
  • Casual Listener
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Subscription

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy ex made his account using my email and it's through his job. I want to close this account so I ...

  • Visitor
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My ex made h...
  • ElainaD
  • Composer
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Google Home Mini Canada

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI never recieved an e-mail offering the free google home mini, I am wondering if there is a w...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I never...
  • Billy-J
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Gift for international account

Hi, Apologies if this has been asked before.I live in the US and i want to gift my brother, who is Lebanon, a premium sub for6 months or a year. My understanding is that gift cards are tied to the country where you purchased it from.Any suggestion to...

  • Casual Listener
  • Hi,   Apologies if this has been asked before. I live in the US and i want to gift my brother, who is Lebanon, a premium sub for6 months or a year. My understanding is that gift cards are tie...
  • Billy-J
  • Spotify Star
  • 739 Views
  • 3 replies
  • 0 likes
  • Gift Card
    international
  • 739 Views
  • 3 replies
  • 0 likes