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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59510 Views
  • 25 replies
  • 5 likes
  • 59510 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35421 Views
  • 19 replies
  • 2 likes
  • 35421 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26601 Views
  • 16 replies
  • 2 likes
  • 26601 Views
  • 16 replies
  • 2 likes

3 Months Promo??

I never bought a spotify promotion, but the 3 month promotion has disappeared for me ...(Note: the promotion of 1.99 brl)

  • Casual Listener
  • I never bought a spotify promotion, but the 3 month promotion has disappeared for me ... (Note: the promotion of 1.99 brl)
  • EletronNeo
  • Casual Listener
  • 625 Views
  • 2 replies
  • 0 likes
  • 625 Views
  • 2 replies
  • 0 likes

Don't play selected languages

Hello, how I can select which languages I don't wanna listen to?PlanPremiumCountryCZ DeviceN/AOperating SystemN/A My Question or Issue

  • Newbie
  • Hello, how I can select which languages I don't wanna listen to? Plan Premium Country CZ   Device N/A Operating System N/A   My Question or Issue  
  • Brunelicia
  • Community Legend
  • 227 Views
  • 1 replies
  • 2 likes
  • 227 Views
  • 1 replies
  • 2 likes

Problem with Subscription

PlanPremium CountryItaly DeviceiPhone XR Operating SystemiOS 12 My Question or IssueI canceled my € 9.99 monthly subscription and joined a Spotify Family group, I would like to know if it is possible to get a refund for the month I paid but I would n...

  • Casual Listener
  • Plan Premium   Country Italy   Device iPhone XR   Operating System iOS 12   My Question or Issue I canceled my € 9.99 monthly subscription and joined a Spotify Family...
  • WalterWhite001
  • Casual Listener
  • 322 Views
  • 4 replies
  • 0 likes
  • 322 Views
  • 4 replies
  • 0 likes

Solved!! Cancelling student subscription and then asking for it again

I had this question and couldn't find a good answer anywhere, let's say that I decide to cancel my student subscription or that I don't renew it when it ends (and also cancel normal premium) and then some months later I ask for it again sending the d...

  • Casual Listener
  • I had this question and couldn't find a good answer anywhere, let's say that I decide to cancel my student subscription or that I don't renew it when it ends (and also cancel normal premium) and then...
  • Billy-J
  • Spotify Star
  • 1837 Views
  • 3 replies
  • 0 likes
  • 1837 Views
  • 3 replies
  • 0 likes

Hulu

PlanPremiumCountryUnited StatesDeviceGalaxy S9Operating SystemAndroid My Question or IssueWhy do I no longer have access to my Hulu with Spotify bundle? I know that you're no longer able to Sign-up for the bundle deal, but I had the deal before it wa...

  • Casual Listener
  • Plan Premium Country United States Device Galaxy S9 Operating System Android   My Question or Issue Why do I no longer have access to my Hulu with Spotify bundle? I know that you're no...
  • Billy-J
  • Spotify Star
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

Cobrança indevida de premium

PlanFreeCountryBrasilDeviceMoto G7Operating SystemAndroid My Question or IssueEstou sendo cobrada pelo serviço premium e não estou conseguindo usufruir do mesmo, como posso resolver esse problema?

  • Casual Listener
  • Plan Free Country Brasil Device Moto G7 Operating System Android   My Question or Issue Estou sendo cobrada pelo serviço premium e não estou conseguindo usufruir do mesmo, como posso r...
  • Billy-J
  • Spotify Star
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Ayuda, una cuenta ajena a la mia esta pagando con mi tarjeta

Ayuda, una cuenta que no es mia esta usando mi tarjeta como metodo de pago, no se como cancelarla, y spotidy no tiene contacto

  • Visitor
  • Ayuda, una cuenta que no es mia esta usando mi tarjeta como metodo de pago, no se como cancelarla, y spotidy no tiene contacto  
  • Billy-J
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Customer service

Spotify customer service is a sad joke. First of all, the fact that i have to communicate with them via Twitter is ridiculous. Second, they did absolutely nothing to help me. I signed up for spotify premium because of the hulu bundle. 6 months later ...

  • Visitor
  • Spotify customer service is a sad joke. First of all, the fact that i have to communicate with them via Twitter is ridiculous. Second, they did absolutely nothing to help me. I signed up for spotify ...
  • Guido
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Solved!! Changing subscription

My Question or IssueIf I was to change my premium subscription to a student subscription, will my email address that I have signed up to Spotify with change as well?

  • Casual Listener
  • My Question or Issue If I was to change my premium subscription to a student subscription, will my email address that I have signed up to Spotify with change as well? 
  • S1010
  • Casual Listener
  • 272 Views
  • 2 replies
  • 0 likes
  • 272 Views
  • 2 replies
  • 0 likes

Premium didn't started after Subscription amount 66 had been detucted

9 of August at 8 :46 pm purchased the student premium plan but amount had been detucted and my premium don't started.My student verification had done in may and I used one month and after I didn't pay for subscription but as show in the app my studen...

  • Visitor
  • 9 of August at 8 :46 pm purchased the student premium plan but amount had been detucted and my premium don't started.My student verification had done in may and I used one month and after I didn't pa...
  • Billy-J
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Sent invite to daughter, not accepting the code

We have Premium, daughter has an account already. Trying to add her to our account and the invite link is leading us to her account page, not allowing us to enter the invite code. What do we do?

  • Newbie
  • We have Premium, daughter has an account already.  Trying to add her to our account and the invite link is leading us to her account page, not allowing us to enter the invite code.  What do...
  • Billy-J
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Subscriptions mistake!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueaccordong to in app account info, I was subscribed for free. But why there is charge of $12.9...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue accordo...
  • Brunelicia
  • Community Legend
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

Problemas con el pago de mi suscripción premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My QuestionA la hora de querer pagar una suscripción premium no me deja, ya me rechazo 4 tarjetas de crédito y to...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question A la hora de q...
  • Brunelicia
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Premium subscription

Ok. So this is what happened to me. I subscribed the premium subscription with my Facebook account. But my Facebook account got hacked few days ago. And now I couldn’t log in to the old Spotify account anymore. Does anyone know how do I cancel the ol...

  • Visitor
  • Ok. So this is what happened to me. I subscribed the premium subscription with my Facebook account. But my Facebook account got hacked few days ago. And now I couldn’t log in to the old Spotify accou...
  • Brunelicia
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

payment with paysafe card not working?

when i try to pay with my paysafecard it says it can't be used in this store, and i don't know why this is happening, is the paysafecard service down?

  • Casual Listener
  • when i try to pay with my paysafecard it says it can't be used in this store, and i don't know why this is happening, is the paysafecard service down?
  • shadie70
  • Casual Listener
  • 960 Views
  • 7 replies
  • 0 likes
  • 960 Views
  • 7 replies
  • 0 likes

commercials on podcast with premium account

PlanPremiumCountrySwedenDeviceiphone 6, browserOperating Systemios10, windows10 My Question or IssueHearing a commercial at the start of the podcast "My dad wrote a **bleep**". When using my swedish mobile the commercial is Swedish. When listening at...

  • Visitor
  • Plan Premium Country Sweden Device iphone 6, browser Operating System ios10, windows10   My Question or Issue Hearing a commercial at the start of the podcast "My dad wrote a **bleep**...
  • Keanu_C
  • Spotify Star
  • 450 Views
  • 1 replies
  • 2 likes
  • 450 Views
  • 1 replies
  • 2 likes

Cancelled my subscription but I was still charged (student)

PlanPremium (student)CountryEnglandDeviceiPhone 7Operating SystemiOS 12 My Question or Issue Hello! So pretty much I didn’t realise that the prices had raised for student premium to £9.99 monthly and being on £6.65 an hour for sixteen hours a week? C...

  • Visitor
  • Plan Premium (student) Country England Device iPhone 7 Operating System iOS 12   My Question or Issue   Hello! So pretty much I didn’t realise that the prices had raised for stud...
  • Billy-J
  • Spotify Star
  • 567 Views
  • 1 replies
  • 0 likes
  • Cancel
    cancelled
    Premium
    refund
    Student
    Students price problem
    Subscription
    Subscription charged wrongly
  • 567 Views
  • 1 replies
  • 0 likes

Baja suscripción Premium - Movistar

Después de varios años utilizando Spotify Premium contratado a través de Movistar, hoy he recibido una SMS de baja del servicio. Desde Movistar no saben darme ninguna explicación y no consigo recuperar mi cuenta Premium. ¿Alguien puede ayudarme? Plan...

  • Casual Listener
  • Después de varios años utilizando Spotify Premium contratado a través de Movistar, hoy he recibido una SMS de baja del servicio. Desde Movistar no saben darme ninguna explicación y no consigo recuper...
  • hesafo
  • Casual Listener
  • 446 Views
  • 2 replies
  • 0 likes
  • 446 Views
  • 2 replies
  • 0 likes

Wrong currency to upgrade

Plan - FreeCountry - USADevice Mac OS10.14My Question or Issue When I try to upgrade to premium it shows my currency as EUROs instead of USD. My profile correctly indicates US. This has always been the case. Is there something I can do to fix this? T...

  • Casual Listener
  •   Plan - Free Country - USA Device Mac OS10.14 My Question or Issue   When I try to upgrade to premium it shows my currency as EUROs instead of USD.  My profile correct...
  • brandtrw
  • Casual Listener
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Can't buy spotify premium with PayPal because I need a Creditcard. Before july it worked.

PlanPremium for studentsCountryBelgium Hello! Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatically away (direct debit) from my bank account. I noticed that there was a change in m...

  • Casual Listener
  • Plan Premium for students Country Belgium     Hello!   Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatical...
  • OneByBoo
  • Community Legend
  • 1221 Views
  • 3 replies
  • 0 likes
  • creditCard
    paypal
    Spotify Premium
  • 1221 Views
  • 3 replies
  • 0 likes