Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Friday
Not applicable
42058 Views
19 replies
1 likes

42058 Views
19 replies
1 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
5342 Views
23 replies
2 likes

5342 Views
23 replies
2 likes

Cant find my plan

None PlanPremiumCountryUAE DeviceSamsung Galaxy A70Operating System, Android My Question or IssueHELLO, i have spotify premium which charges 20 dhs per month but recently i changed my card and cancelled my old one and i want to update my payment opti...

Noha3
Visitor
None Plan Premium Country UAE Device Samsung Galaxy A70 Operating System , Android My Question or Issue HELLO, i have spotify premium which charges 20 dhs per mo...
2020-09-12 7:28:58 PM
2020-09-12 8:11:48 PM
Billy-J
Spotify Star
443 Views
1 replies
1 likes

443 Views
1 replies
1 likes

Solved!!Superuser Contribution Spotify 3 months free offer leads to a page stating 1 month free.

PlanFreeCountryIndiaDeviceASUS X541UJOperating SystemWindows 10 My Question or IssueI've received an email stating there is an offer for 3 months free on Spotify premium and when I click on the link in the email, it redirects to Spotify premium page ...

i_am_vishar
Casual Listener
Plan Free Country India Device ASUS X541UJ Operating System Windows 10 My Question or Issue I've received an email stating there is an offer for 3 months free on Spotify premium and ...
2020-02-19 6:47:05 AM
2020-09-12 4:23:09 PM
Xenia
Moderator
2378 Views
6 replies
1 likes

2378 Views
6 replies
1 likes

Trouble redeeming Spotify Gift Card

Hello, I'm currently using Spotify premium with a 3 month gift card which will expire on 1 October. I recently bought another 3 month gift card and when I tried redeeming the pin number, it won't work. Please help.

blueside28
Casual Listener
Hello, I'm currently using Spotify premium with a 3 month gift card which will expire on 1 October. I recently bought another 3 month gift card and when I tried redeeming the pin number, it won't wor...
2020-09-12 11:37:04 AM
2020-09-12 3:41:22 PM
blueside28
Casual Listener
922 Views
3 replies
1 likes

922 Views
3 replies
1 likes

Solved!! Multiple gift cards

I'm currently on premium from a 3 months gift card with more than a month to go (till 25 October). I received another gift card (1 month) but I wanted to make sure that it'll add up 1 month to my current usage. So the question is: if I redeem this 1 ...

Mohamed76
Newbie
I'm currently on premium from a 3 months gift card with more than a month to go (till 25 October). I received another gift card (1 month) but I wanted to make sure that it'll add up 1 month to my cur...
2020-09-12 11:01:57 AM
2020-09-12 12:56:55 PM
Emilia_8
Community Legend
1218 Views
1 replies
0 likes

1218 Views
1 replies
0 likes

Lost Hulu access with Spotify Prem. Subscription

PlanPremiumCountryUnited StatesDeviceAcer Aspire V5 Laptop (2013)Operating SystemWindows 10 My Question or IssueI have Spotify Premium with Hulu. Tonight the Hulu part of my subscription stopped working. The Hulu page wants me to sign up for a free t...

drstanton4
Casual Listener
Plan Premium Country United States Device Acer Aspire V5 Laptop (2013) Operating System Windows 10 My Question or Issue I have Spotify Premium with Hulu. Tonight the Hulu part of my ...
2020-09-09 6:36:59 AM
2020-09-12 1:33:56 AM
Billy-J
Spotify Star
571 Views
2 replies
0 likes

571 Views
2 replies
0 likes

[iOS][Subscription] Gift Card is Failing

I got a giftcard and the PIN is not working. I got the giftcard through reward link and have successfully used it for other sites but I don't understand why the giftcard isn't working now.

ellahutchison
Casual Listener
I got a giftcard and the PIN is not working. I got the giftcard through reward link and have successfully used it for other sites but I don't understand why the giftcard isn't working now.
2020-07-25 4:06:55 AM
2020-09-11 10:12:26 PM
Billy-J
Spotify Star
551 Views
3 replies
0 likes
iOS
Subscription

551 Views
3 replies
0 likes

Solved!! Does Cancelling Premium stop the benefits immediately?

Hi guys, this is my first time using the community. I couldn't find a answer on Spotify help page so I thought I try here. I am under Spotify premium family, I wish to cancel as I realise I don't listen to the music much and don't want to pay the $$ ...

FulfillingSng
Casual Listener
Hi guys, this is my first time using the community. I couldn't find a answer on Spotify help page so I thought I try here. I am under Spotify premium family, I wish to cancel as I realise I do...
2020-08-29 6:03:17 AM
2020-09-11 10:08:06 PM
Billy-J
Spotify Star
3959 Views
5 replies
0 likes

3959 Views
5 replies
0 likes

DUO

PlanDuoCountryMexicoDeviceVarios My Question or Issue Quiero Cambiarme a Duo, para la cuenta de mi hija y mia, pero ella tiene premium y yo pago su cuenta, como puedo hacer que yo sea el administrador y tengamos Duo, gracias

12127452853
Visitor
Plan Duo Country Mexico Device Varios My Question or Issue Quiero Cambiarme a Duo, para la cuenta de mi hija y mia, pero ella tiene premium y yo pago su cuenta, como puedo hace...
2020-09-11 1:41:13 AM
2020-09-11 3:32:12 AM
Billy-J
Spotify Star
335 Views
1 replies
0 likes

335 Views
1 replies
0 likes

Solved!! Free 6 months of premium are only 3 months

PlanPremiumCountryGermanyMy Question or IssueI just got the xbox unlimited pass and in the rewards sections it tells me i can get 6 months of spotify premium for free but when I click on the link it only offers me 3 months, so what can I do about tha...

Jaegermeister
Casual Listener
Plan Premium Country Germany My Question or Issue I just got the xbox unlimited pass and in the rewards sections it tells me i can get 6 months of spotify premium for free but when I click on th...
2020-09-06 6:50:26 PM
2020-09-10 8:45:26 PM
Billy-J
Spotify Star
837 Views
7 replies
0 likes

837 Views
7 replies
0 likes

Solved!! Change subscription

Plan Premium (1Y subscription)Country Indonesia DeviceXiaomi Pocophone F1Operating SystemAndroid 10 My Question or IssueI wanted to buy Spotify Family (my prev. payment didnt go through so the plan got suspended), but I somehow bought the 1Y Spotify ...

Bhad
Casual Listener
Plan Premium (1Y subscription) Country Indonesia Device Xiaomi Pocophone F1 Operating System Android 10 My Question or Issue I wanted to buy Spotify Family (my prev. ...
2020-09-10 8:03:57 AM
2020-09-10 5:52:27 PM
Bhad
Casual Listener
436 Views
2 replies
0 likes

436 Views
2 replies
0 likes

premium

PlanPremiumCountryItalyDevice(iPhone 8 )Operating System(iOS 13.6) My Question or IssueI had the free plan for 3 months and than (today) it upgraded at premium, I don’t want the premium right now, I haven’t even used spotify today so It’s like i didn...

mene03
Visitor
Plan Premium Country Italy Device (iPhone 8 ) Operating System (iOS 13.6) My Question or Issue I had the free plan for 3 months and than (today) it upgraded at premium, I don...
2020-09-10 10:24:00 AM
2020-09-10 2:22:23 PM
Maxim
Spotify Star
282 Views
1 replies
0 likes

282 Views
1 replies
0 likes

Solved!! Cant upgrade to Premium Duo

I attempted to upgrade to a Duo account from a Premium account, and got the following error message: Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method. I h...

vadimred13
Casual Listener
I attempted to upgrade to a Duo account from a Premium account, and got the following error message: Unable to change plans. This could be because you're not eligible for this plan, you're a...
2020-09-08 6:14:50 AM
2020-09-10 1:33:01 PM
donisaurs
Visitor
2797 Views
2 replies
0 likes

2797 Views
2 replies
0 likes

Hulu not working

PlanStudent/PremiumCountry Device(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Jessie109
Regular
Plan Student/Premium Country Device (iPhone 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-07-25 4:01:16 AM
2020-09-10 7:53:00 AM
mlprager
Casual Listener
1116 Views
9 replies
1 likes

1116 Views
9 replies
1 likes

Superuser Contribution Hulu Login Not Working

CountryUSDeviceSamsung Galaxy s7 Edge, HP laptop Operating SystemAndroid, Windows 10 My Question or IssueHello there! I have been trying to login to Hulu using my Spotify premium account. Currently when I look at my services, I see that Premium and H...

komaldesai
Visitor
Country US Device Samsung Galaxy s7 Edge, HP laptop Operating System Android, Windows 10 My Question or Issue Hello there! I have been trying to login to Hulu using my Spot...
2020-03-24 4:06:07 AM
2020-09-10 7:46:10 AM
mlprager
Casual Listener
2819 Views
2 replies
3 likes

2819 Views
2 replies
3 likes

Payed and didn’t receive confirmation email

PlanFreeCountryBrazilDeviceiPhone 6s, PCOperating SystemiOS 13.7, Windows 10 Hello, Yesterday (september 8th) I payed for a 12 months premium subscription by boleto and didn’t receive any confirmation email yet. I already looked in the email trash bi...

mayra_ttk
Visitor
Plan Free Country Brazil Device iPhone 6s, PC Operating System iOS 13.7, Windows 10 Hello, Yesterday (september 8th) I payed for a 12 months premium subscription by boleto an...
2020-09-09 1:37:56 PM
2020-09-10 1:56:59 AM
Robert_W
Community Legend
497 Views
1 replies
1 likes

497 Views
1 replies
1 likes

Payment cancel

A premium renewal has been made for this month. I request a payment cancellation and a refund. Device(iPhone x, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Mervekaraboga
Visitor
A premium renewal has been made for this month. I request a payment cancellation and a refund. Device (iPhone x, Macbook Pro late 2016) Operating System (iOS 10, Android&n...
2020-09-09 7:13:23 PM
2020-09-09 12:33:00 AM
Billy-J
Spotify Star
253 Views
1 replies
1 likes

253 Views
1 replies
1 likes

Solved!! Changing billing date

PlanPremium DuoCountryCountryDeviceDesktop PC + Sony Xperia XZ1Operating SystemWindows 10 + Android 9 My Question or IssueI'd like to push my renewal date to a more comfortable time frame. Is there a way to change billing date (literally push it 3-4 ...

akmlavx
Visitor
Plan Premium Duo Country Country Device Desktop PC + Sony Xperia XZ1 Operating System Windows 10 + Android 9 My Question or Issue I'd like to push my renewal date to a more comfortab...
2020-09-09 3:51:06 PM
2020-09-09 3:56:23 PM
Billy-J
Spotify Star
367 Views
1 replies
1 likes

367 Views
1 replies
1 likes

Solved!! How do I change my debit card info?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

KAnthrop
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-09-08 12:53:34 AM
2020-09-08 12:57:29 AM
Robert_W
Community Legend
272 Views
1 replies
0 likes

272 Views
1 replies
0 likes

Created a playlist on Spotify free and then upgraded to Premium. Should my playlist still exist?