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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6123 Views
  • 23 replies
  • 2 likes
  • 6123 Views
  • 23 replies
  • 2 likes

Superuser Contribution cambio de tarjeta

Cambie mi informacion de pago un dia antes de que se realizara el cobro, pero me cobro a la tarjeta que estaba antes y a la tarjeta nueva ..!! porque sucedio eso y como lo puedo solucionar para que el siguiente mes no me haga el cobro a la tarjeta pa...

  • Newbie
  • Cambie mi informacion de pago un dia antes de que se realizara el cobro, pero me cobro a la tarjeta que estaba antes y a la tarjeta nueva ..!!  porque sucedio eso y como lo puedo solucionar par...
  • Ver
  • Spotify Legend
  • 3309 Views
  • 3 replies
  • 0 likes
  • Pago
    tarjeta
  • 3309 Views
  • 3 replies
  • 0 likes

Spotify+Hulu

Hey how's it going? I got the Spotify + Hulu bundle for students and I've been using Hulu on my PS4 for a while. I was wondering if there is a way to login to Hulu on a different device like my computer and phone.

  • Visitor
  • Hey how's it going? I got the Spotify + Hulu bundle for students and I've been using Hulu on my PS4 for a while. I was wondering if there is a way to login to Hulu on a different device like my compu...
  • Billy-J
  • Spotify Star
  • 752 Views
  • 1 replies
  • 0 likes
  • 752 Views
  • 1 replies
  • 0 likes

Group sharing not working for Student premium

PlanPremium StudentCountryIndia DeviceSamsung Galaxy A30Operating SystemAndroid My Question or IssueEven though I have Student Premium I can't seem to be able to use the Group sharing feature. I don't see the option nor does it work when I click on a...

  • Visitor
  • Plan Premium Student Country India   Device Samsung Galaxy A30 Operating System Android   My Question or Issue Even though I have Student Premium I can't seem to be able to use t...
  • Billy-J
  • Spotify Star
  • 542 Views
  • 1 replies
  • 0 likes
  • 542 Views
  • 1 replies
  • 0 likes

ME ESTÁN COBRANDO DOS MONTOS TOTALMENTE DISTINTOS

Hola, buenas noches.Quiero saber porque en mi tarjeta me están cobrando dos montos totalmente distintos uno es de S/.28.90 que es el plan familiar y luego me están cobrando un monto de S/. 30.05.A qué se debe eso? espero una respuesta pronta porfavor...

  • Visitor
  • Hola, buenas noches. Quiero saber porque en mi tarjeta me están cobrando dos montos totalmente distintos uno es de S/.28.90 que es el plan familiar y luego me están cobrando un monto de S/. 30.05. ...
  • OneByBoo
  • Roadie
  • 564 Views
  • 1 replies
  • 0 likes
  • 564 Views
  • 1 replies
  • 0 likes

topped up das falsche Gerät. Kann ich das Abo schieben? Was sind meine Optionen?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Troubles with spotify student account renewal

PlanPremium for StudentsCountryItalyOperating SystemWindows 10My Question or IssueHi, I'm having troubles with the renewal of my Spotify Student Premium subscription. When I'm putting my school information it keeps telling me that the university is n...

  • Visitor
  • Plan Premium for Students Country Italy Operating System Windows 10 My Question or Issue Hi, I'm having troubles with the renewal of my Spotify Student Premium subscription. When I'm putting m...
  • Xenia
  • Moderator
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Missing content

JRE episodes missingPlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueJRE Podcast episodes missing, #1255 for example.

  • Visitor
  • JRE episodes missing Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue JRE Podcast episodes missing, #1255 for example.
  • OneByBoo
  • Roadie
  • 810 Views
  • 1 replies
  • 0 likes
  • Other
  • 810 Views
  • 1 replies
  • 0 likes

Student plan for Romania

Hi there! I'm a Spotify user from Romania. I just got the premium version. I am also a student and I want to activate the student subscription. How can I do that? Is it available in my country? If not, when it'll be available. Thanks!

  • Visitor
  • Hi there! I'm a Spotify user from Romania. I just got the premium version. I am also a student and I want to activate the student subscription. How can I do that? Is it available in my country? If no...
  • Maxim
  • Spotify Star
  • 914 Views
  • 1 replies
  • 0 likes
  • 914 Views
  • 1 replies
  • 0 likes

Failed payment with valid card

PlanFree/PremiumCountryBulgaria DeviceUsing spotify on iPhone, but trying to pay on PCOperating SystemiOS 14, Windows 10 My Question or IssueHello,For the second month in a row I'm receiving email that my payment for premium has failed. My credit car...

  • Visitor
  • Plan Free/Premium Country Bulgaria   Device Using spotify on iPhone, but trying to pay on PC Operating System iOS 14, Windows 10   My Question or Issue Hello, For the second mon...
  • Maxim
  • Spotify Star
  • 689 Views
  • 1 replies
  • 0 likes
  • Payment
  • 689 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family payment

PlanPremiumCountryItalyDevice(iPhone xr Operating SystemIos My Question or IssueHo raggiunto il plafond per questo mese della carta di credito con cui pago Spotify.ho già ricevuto le mail di avviso ma il 31/8 Chiudono L’account.la carta avrà disponib...

  • Visitor
  • Plan Premium Country Italy Device (iPhone xr  Operating System Ios    My Question or Issue Ho raggiunto il plafond per questo mese della carta di credito con cui pago Spo...
  • Alex
  • Spotify Legend
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can I change the credit card for payment?

Hello.I chose `update` button on my account page but there is only button for paypal.How can I change the card without using paypal? PlanPremiumCountryJapanDeviceiPhone 8

  • Casual Listener
  • Hello. I chose `update` button on my account page but there is only button for paypal. How can I change the card without using paypal?😥   Plan Premium Country Japan Device iPhone 8 &n...
  • yuu3
  • Casual Listener
  • 1965 Views
  • 2 replies
  • 0 likes
  • 1965 Views
  • 2 replies
  • 0 likes

Charged even though canceled subscription

My Question or IssueI canceled my subscription before my free trial ended. I was charged $10.79 even though it was canceled. I checked my plan and it says Spotify Free. I have attached where it says Spotify Free on my account. I need to receive a ref...

  • Visitor
  • My Question or Issue I canceled my subscription before my free trial ended. I was charged $10.79 even though it was canceled. I checked my plan and it says Spotify Free.  I have attached where ...
  • Billy-J
  • Spotify Star
  • 1673 Views
  • 9 replies
  • 0 likes
  • 1673 Views
  • 9 replies
  • 0 likes

Spotify Service is Horrid, we need boycott.

Plan: PremiumCountry: Canada Device: Pixel 3XLOperating System: Android 11 My Question or IssueSpotify keeps changing for the worse. First, all saved songs in a giant uncomfortable playlist (liked songs) impossible to navigate If you do not remember ...

  • Regular
  • Plan: Premium Country: Canada   Device: Pixel 3XL Operating System: Android 11   My Question or Issue Spotify keeps changing for the worse. First, all saved songs in a gian...
  • Billy-J
  • Spotify Star
  • 610 Views
  • 1 replies
  • 0 likes
  • boycott
    Boycott Spotify
    Djay 2
    service
  • 610 Views
  • 1 replies
  • 0 likes

Free trial to premium duo: cant join message

PlanFree/PremiumCountryUSADevice(iPhone 6SOperating System(iOS 10) My Question or Issuehad the trial for a month with my wife then subscribe for duo premium, having her as account manager. Couldn’t access the invitation link as “can’t join message” a...

  • Visitor
  • Plan Free/Premium Country USA Device (iPhone 6S Operating System (iOS 10)   My Question or Issue had the trial for a month with my wife then subscribe for duo premium, having her as ac...
  • user-removed
  • Not applicable
  • 1392 Views
  • 2 replies
  • 0 likes
  • 1392 Views
  • 2 replies
  • 0 likes

Superuser Contribution premium subscribtion with orange egypt

PlanFree/PremiumCountryEgyptDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(Android 10) My Question or IssueI want to pay for the premium subscription by mobile, but i am not able to find orange Egypt in the network drop dow...

  • Visitor
  • Plan Free/Premium Country Egypt Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (Android 10)   My Question or Issue I want to pay for the premium subscripti...
  • Katerina
  • Spotify Legend
  • 1924 Views
  • 1 replies
  • 0 likes
  • 1924 Views
  • 1 replies
  • 0 likes

Superuser Contribution Simultaneously Premium and Premium Family?

PlanPremiumCountryPhilippinesDevice(iPhone 7+, Lenovo Legion)Operating System(iOS 10, Windows 10) My Question or IssueWe were originally on Premium Family, but I had to update some outdated payment details. I guess while renewing I was actually subsc...

nyoomer_0-1598765103322.png nyoomer_1-1598765233401.png
  • Newbie
  • Plan Premium Country Philippines Device (iPhone 7+, Lenovo Legion) Operating System (iOS 10, Windows 10)   My Question or Issue We were originally on Premium Family, but I had to updat...
  • Elena
  • Moderator
  • 1667 Views
  • 1 replies
  • 0 likes
  • 1667 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo Invite not working

Hi, I am trying to invite my girlfriend to Spotify Premium Duo. We are living in Australia but due to the Credit Card I'm using for Spotify is issued from Singapore, I had to update my country to Singapore as otherwise it would not allow me to use th...

  • Newbie
  • Hi,   I am trying to invite my girlfriend to Spotify Premium Duo. We are living in Australia but due to the Credit Card I'm using for Spotify is issued from Singapore, I had to update my count...
  • Alex
  • Spotify Legend
  • 2573 Views
  • 1 replies
  • 0 likes
  • 2573 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrading to premium

PlanFreeCountryUSA DeviceMacbook/IPhone 11 My Question or IssueI’ve been trying to update from my free plan to student premium over the last 2 days, but every time I go to submit my payment method the page says “something went wrong, try again”. I’ve...

  • Visitor
  • Plan Free Country USA  Device Macbook/IPhone 11   My Question or Issue I’ve been trying to update from my free plan to student premium over the last 2 days, but every time I go to s...
  • Alex
  • Spotify Legend
  • 477 Views
  • 1 replies
  • 0 likes
  • Premium
  • 477 Views
  • 1 replies
  • 0 likes

Ineligible for free trial, but still want premium. However receiving error message, can’t add paymen

PlanFree/PremiumCountryUnited StatesDevice(iPhone XR, Amazon Fire Stick, Windows PC, Amazon Fire Tablet)Operating System(iOS 10 14, Windows 10.) My Question or IssueI canceled my previous account and made a new one. I know I’m ineligible for the free...

  • Visitor
  • Plan Free/Premium Country United States Device (iPhone XR, Amazon Fire Stick, Windows PC, Amazon Fire Tablet) Operating System (iOS 10 14, Windows 10.)   My Question or Issue I cancele...
  • Maxim
  • Spotify Star
  • 1562 Views
  • 1 replies
  • 0 likes
  • 1562 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment with Sun Cellular [Philippines]

Plan: Premium for StudentsPhilippines Device(iPhone 11)Operating System(iOS 13.5) Hi! I can't click the "Sun Cellular" option in the drop down list of "Pay by Mobile." I have been paying through this phone number since 2019. Any Help?

  • Visitor
  • Plan: Premium for Students Philippines   Device (iPhone 11) Operating System (iOS 13.5)   Hi! I can't click the "Sun Cellular" option in the drop down list of "Pay by Mobile." ...
  • raphajappy
  • Casual Listener
  • 2278 Views
  • 7 replies
  • 1 likes
  • 2278 Views
  • 7 replies
  • 1 likes