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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55226 Views
  • 23 replies
  • 4 likes
  • 55226 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33690 Views
  • 19 replies
  • 2 likes
  • 33690 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 23060 Views
  • 11 replies
  • 1 likes
  • 23060 Views
  • 11 replies
  • 1 likes

Solved!! Payment fees

Hi,when I pay spotify premium plan, my bank add another fee becaus of "paymant out of area uem". Why this?

  • Newbie
  • Hi, when I pay spotify premium plan, my bank add another fee becaus of "paymant out of area uem".   Why this?
  • Luan
  • Spotify Star
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Solved!! spotify change country proplem

i live in egypt and i wona subscription with my master card i get this error

  • Newbie
  • i live in egypt and i wona subscription with my master card i get this error 
  • Luan
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Cancelar assinatura -

ola, eu assinei ao premium tem meses e não consigo utilizar.Gostaria de cancelar e nao pagar mais este serviço, mas eu nao sei qual conrta esta cadastrada o premium. Não consigo encontrar.

  • Newbie
  •   ola, eu assinei ao premium tem meses e não consigo utilizar. Gostaria de cancelar e nao pagar mais este serviço, mas eu nao sei qual conrta esta cadastrada o premium. Não consigo encontrar.
  • Luan
  • Spotify Star
  • 688 Views
  • 1 replies
  • 0 likes
  • 688 Views
  • 1 replies
  • 0 likes

Solved!! premium doesnt work

Hello, ordered 3 months premium subscription for €0.99. When I login I have spotify free. I have the email open where I had to activate my account. And if this doesn't do the default procedur followed, unfortunately no resultone of the below informat...

  • Casual Listener
  • Hello, ordered 3 months premium subscription for €0.99. When I login I have spotify free. I have the email open where I had to activate my account. And if this doesn't do the default procedur followe...
  • elsvrix89
  • Casual Listener
  • 735 Views
  • 2 replies
  • 0 likes
  • 735 Views
  • 2 replies
  • 0 likes

Which email address am I using?

Plan PremiumCountry Netherlands My Question or IssueMy father in law does not use Spotify, yet every month they take money from his account. We want to end his contract but he doesn't know which email address he uses, and all email addresses we try o...

  • Visitor
  • Plan Premium Country Netherlands   My Question or Issue My father in law does not use Spotify, yet every month they take money from his account. We want to end his contract but he doesn...
  • Jose_M
  • Spotify Star
  • 911 Views
  • 7 replies
  • 1 likes
  • 911 Views
  • 7 replies
  • 1 likes

Cancel Premium trial (wrong Spotify account)

Plan: PremiumCountry: GermanyDevice: iPhone 8plus, Macbook Pro 2011My Question or Issue: Just now I decided to try Spotify Premium with the 0,99Euro/3 Months promo and did the payment. However, I might accidentally subscribe it with my husband's acco...

  • Visitor
  • Plan: Premium Country: Germany Device: iPhone 8plus, Macbook Pro 2011 My Question or Issue: Just now I decided to try Spotify Premium with the 0,99Euro/3 Months promo and did the payment...
  • Jᴀᴄᴋ
  • Roadie
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Music wont play offline.

I have a subscription yet my music wont play when my data is off. I now pay for data and for spotify?? Logging in and out didnt work neither did clear cahe, niether did reinstall. Help with it please.

  • Newbie
  • I have a subscription yet my music wont play when my data is off. I now pay for data and for spotify?? Logging in and out didnt work neither did clear cahe, niether did reinstall. Help with it please...
  • A_Musicophile
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

I am traveling right now (in Asia) and my family account doesn’t work. My account is from Costa Rica

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • payment issues
  • 227 Views
  • 1 replies
  • 0 likes

Hulu Said my account was cancelled and that I needed to talk to Spotify

PlanStudentCountryUSADeviceiPhone XR I was talking to Hulu support about my issues I had and they said my account had been canceled and that I needed to talk to Spotify. I am not sure how to fix this.

  • Newbie
  • Plan Student Country USA Device iPhone XR   I was talking to Hulu support about my issues I had and they said my account had been canceled and that I needed to talk to Spotify. I am not s...
  • Billy-J
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Solved!! Premium bezahlt, Laufzeit noch einen Monat, aber bei Buchung auf FREE zurückgesetzt

Hallo, ich habe Spotify immer über die Geschenk karten bezahlt und das halt immer für einen extra Monat im voraus. Naja, dann wurde das Konto mal kurzzeitig, warum auch immer, auf Family versetzt, was ich aber wieder auf normales Premium (nach ein pa...

  • Casual Listener
  • Hallo, ich habe Spotify immer über die Geschenk karten bezahlt und das halt immer für einen extra Monat im voraus. Naja, dann wurde das Konto mal kurzzeitig, warum auch immer, auf Family versetzt, wa...
  • Luan
  • Spotify Star
  • 644 Views
  • 3 replies
  • 0 likes
  • 644 Views
  • 3 replies
  • 0 likes

3 meses

Resulta que me llego un correo para contratar premiun por 290 pesos chilenos, al meterme al link ni yo ni mi pareja sale que no somos elegibles para este servicio, si alguien me puede ayudar el por que me sale eso se lo agradeceria mucho ya que es mu...

  • Casual Listener
  • Resulta que me llego un correo para contratar premiun por 290 pesos chilenos, al meterme al link ni yo ni mi pareja sale que no somos elegibles para este servicio, si alguien me puede ayudar el por q...
  • Bittencourt
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Spotify no longer pairing to my amazon echo/alexa account

So the other day I received the below email from Spotify. Hi To protect your Spotify account, we've reset your password due to detected suspicious activity. You need to create a new password to log back in. Just click the big green button. RESET PASS...

  • Regular
  • So the other day I received the below email from Spotify. Hi To protect your Spotify account, we've reset your password due to detected suspicious activity. You need to create a new password to log b...
  • rollingstones44
  • Newbie
  • 1620 Views
  • 3 replies
  • 2 likes
  • 1620 Views
  • 3 replies
  • 2 likes

I just bought Premium and i don't gave it, i tried everything on Help. Help me

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 310 Views
  • 3 replies
  • 1 likes
  • Premium
  • 310 Views
  • 3 replies
  • 1 likes

Gift Card - Spotify with Hulu

PlanSpotify with HuluCountryUSA My Question or IssueI purchased a Gift card to apply to my Spotify account, when I try to redeem it it says "Something went wrong. Try again, or get help." The get help link provides no extra help.

  • Casual Listener
  • Plan Spotify with Hulu Country USA   My Question or Issue I purchased a Gift card to apply to my Spotify account, when I try to redeem it it says " Something went wrong. Try again, or&nbsp...
  • brigeorge
  • Casual Listener
  • 1984 Views
  • 7 replies
  • 0 likes
  • 1984 Views
  • 7 replies
  • 0 likes

Premium Subscription doesnt work

Plan§ months premiumCountryGermanyDevice(iPhone 7,DesktopOperating System(iOS 12.2, , Windows 10,) My Question or IssueI subscribed Spotify premium today but on website and my Gadgets doesnt work as premium and i already checked the payment, it says ...

  • Casual Listener
  •   Plan § months premium Country Germany Device (iPhone 7,Desktop Operating System (iOS 12.2, , Windows 10,)   My Question or Issue I subscribed Spotify premium today but on websi...
  • Noah
  • Spotify Star
  • 1615 Views
  • 8 replies
  • 0 likes
  • 1615 Views
  • 8 replies
  • 0 likes

Doble payment

PlanPremiumCountryMexicoDeviceLaptopOperating SystemWindows 8 My Question or IssueUpdating my credit card information, I renewed premium, but mistakenly I payed twise (with PayPal). What can I do to avoid double payment or to get a refund?

  • Newbie
  • Plan Premium Country Mexico Device Laptop Operating System Windows 8   My Question or Issue Updating my credit card information, I renewed premium, but mistakenly I payed twise (with P...
  • OneByBoo
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Paid Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been paying for Premium for 3 years now. Why am I still on Free if i pay for Premium? ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • OneByBoo
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Suscripción en cuenta errónea

Ocurre que quise realizar la suscripcion a premium pero la realize en una cuenta que no utilizo para nada donde no tengo playlist, pude cancelarla pero al querer realizarlo en la cuenta principal con mis datos de la targeta no es posible.

  • Newbie
  • Ocurre que quise realizar la suscripcion a premium pero la realize en una cuenta que no utilizo para nada donde no tengo playlist, pude cancelarla pero al querer realizarlo en la cuenta principal con...
  • KossB
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Student Spotify abroad

Hello, I live in France and I want to take the student subscribe for Spotify and I want to know if I can use it abroad like in Columbia. Thanks for the help.

  • Newbie
  •  Hello,   I live in France and I want to take the student subscribe for Spotify and I want to know if I can use it abroad like in Columbia.  Thanks for the help.
  • Billy-J
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Subscription payments

Premium for studentsItaly Samsung galaxy s7Android I've successfully payed (got charged on my bank account) still can't use the app without wifi. I have the receipt of May but it misses the April one.

  • Regular
  • Premium for students Italy Samsung galaxy s7 Android   I've successfully payed (got charged on my bank account) still can't use the app without wifi. I have the receipt of May but it misse...
  • Billy-J
  • Spotify Star
  • 455 Views
  • 8 replies
  • 0 likes
  • 455 Views
  • 8 replies
  • 0 likes