Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 173182 Views
- 114 replies
- 12 likes
- 173182 Views
- 114 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 19285 Views
- 27 replies
- 4 likes
- 19285 Views
- 27 replies
- 4 likes
Superuser Contribution Pagamento
Efetuei o cadastro da minha conta, e ao finalizar informa que a cobrança virá após 30 dias. No entanto, já veio na fatura de agora. Faz nem 1 dia que comecei a usar, por favor me ajuda.
- Efetuei o cadastro da minha conta, e ao finalizar informa que a cobrança virá após 30 dias. No entanto, já veio na fatura de agora. Faz nem 1 dia que comecei a usar, por favor me ajuda.
-
-
- Moderator
- 389 Views
- 1 replies
- 0 likes
- 389 Views
- 1 replies
- 0 likes
Superuser Contribution I need help please
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePlease i need help, i cant subscribe to premium and i don't know what is happening, when i op...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Please ...
-
-
- Moderator
- 587 Views
- 3 replies
- 0 likes
- 587 Views
- 3 replies
- 0 likes
Superuser Contribution estafa en actualizar métodos de pago
al actualizar mis métodos de pago me quitaron las 3 semanas que ya había pagado ya que solo utilicé una y me cobraron igual eso me parece una estafa
- al actualizar mis métodos de pago me quitaron las 3 semanas que ya había pagado ya que solo utilicé una y me cobraron igual eso me parece una estafa
-
-
- Moderator
- 397 Views
- 1 replies
- 0 likes
- 397 Views
- 1 replies
- 0 likes
Adverts on Premium - Popups
Hi, I'm getting pop-up ads on Spotify. It happens on Android, Windows and iPhone.Check the attached screenshot. I cannot find an option to opt out of this advertising. Please fix Thanks
- Hi, I'm getting pop-up ads on Spotify. It happens on Android, Windows and iPhone. Check the attached screenshot. I cannot find an option to opt out of this advertising. Please fix ...
-
-
- Newbie
- 1524 Views
- 5 replies
- 4 likes
-
advertsPopupsSpotify Premium
- 1524 Views
- 5 replies
- 4 likes
Superuser Contribution Premium from another country
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am riding the transcontinental race which is a gruelling 400/+km bike race, very sleep depr...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am ri...
-
-
- Moderator
- 208 Views
- 1 replies
- 0 likes
- 208 Views
- 1 replies
- 0 likes
Superuser Contribution ödemee
ödeme yaptığım halde spotfy kullanamıyorum
- ödeme yaptığım halde spotfy kullanamıyorum
-
-
- Moderator
- 413 Views
- 1 replies
- 0 likes
- 413 Views
- 1 replies
- 0 likes
Upgrade from Premium to Duo
PlanPremiumCountryUSA My Question or IssueMy wife and I currently share a single Premium account, meaning we are both logged in to the same account on both of our phones. However, there are times when we want to listen to different music at the same ...
- Plan Premium Country USA My Question or Issue My wife and I currently share a single Premium account, meaning we are both logged in to the same account on both of our phones.&nbs...
-
-
- Spotify Star
- 409 Views
- 1 replies
- 0 likes
- 409 Views
- 1 replies
- 0 likes
Superuser Contribution Payment plan
I've paid for my premium mini and I'm still getting ads and no song selection. Kindly check into the matter
- I've paid for my premium mini and I'm still getting ads and no song selection. Kindly check into the matter
-
-
- Moderator
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify made me pay twice for the same month
I'm from Mexico and I've been paying for spotify premium for a long time and I´ve never had any issue, but this month my payment was charged twice and I don´t know what to do to get my money back, I don´t find any site in which I can complain about i...
- I'm from Mexico and I've been paying for spotify premium for a long time and I´ve never had any issue, but this month my payment was charged twice and I don´t know what to do to get my money back, I ...
-
-
- Moderator
- 437 Views
- 3 replies
- 0 likes
- 437 Views
- 3 replies
- 0 likes
Superuser Contribution Abonnement duo
Je change d’abonnement pour inviter une personne qui est de Belgique mais quand la personne tente de venir par le lien d’invitation il lui passe un message d’erreur sur le fait que c’est le mauvais pays !! Comment résoudre ce problème ?
- Je change d’abonnement pour inviter une personne qui est de Belgique mais quand la personne tente de venir par le lien d’invitation il lui passe un message d’erreur sur le fait que c’est le mauvais p...
-
-
- Moderator
- 262 Views
- 1 replies
- 0 likes
- 262 Views
- 1 replies
- 0 likes
Weekly plan
i paid twice but my plan won’t load???
- i paid twice but my plan won’t load???
-
-
- Spotify Star
- 288 Views
- 1 replies
- 0 likes
- 288 Views
- 1 replies
- 0 likes
Solved!! Esse mês o spotify não descontou do cartão e não estou conseguindo fazer uma nova conta premium
PlanPremiumCountryBrasil Device(iPhone 11)Operating System(iOS 15.6) My Question or Issue
- Plan Premium Country Brasil Device (iPhone 11) Operating System (iOS 15.6) My Question or Issue
-
-
- Spotify Star
- 280 Views
- 3 replies
- 0 likes
- 280 Views
- 3 replies
- 0 likes
Superuser Contribution getting human assistance
PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI need to speak w a human. When i go to update my payment info - my subscription process is diff...
- Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I need to speak...
-
-
- Spotify Legend
- 628 Views
- 4 replies
- 1 likes
-
human assistance
- 628 Views
- 4 replies
- 1 likes
Superuser Contribution Premim duo problem to sharing the accont
When my partner tries to join to Premium Duo, Spotify says that she can join to duo program just once in 12 months. We previously shared an account duo that I deletd months ago.
- When my partner tries to join to Premium Duo, Spotify says that she can join to duo program just once in 12 months. We previously shared an account duo that I deletd months ago.
-
-
- Moderator
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Superuser Contribution Payment fraud
My Question or Issue, Why have I been debited thrice by spotify? Spotify keeps taking my money even after subscription has been made and I had to remove my card( cancel premium).So someone explain to me, cause I want my money back.
- My Question or Issue, Why have I been debited thrice by spotify? Spotify keeps taking my money even after subscription has been made and I had to remove my card( cancel premium). So so...
-
-
- Moderator
- 280 Views
- 1 replies
- 1 likes
- 280 Views
- 1 replies
- 1 likes
Superuser Contribution Spotify Duo didn't work at all
Two days ago I tried Spotify Duo for the first time to try your service. I never could play any song. The app restarted many times so I decided to cancel immediately. However my money was never given back. I demand a reimbursement because I never got...
- Two days ago I tried Spotify Duo for the first time to try your service. I never could play any song. The app restarted many times so I decided to cancel immediately. However my money was never given...
-
-
- Spotify Legend
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes
Switching subscription
I previously had my own free subscription to Spotify which I basically did not use. Today my husband signed up for and paid for a dual premium subscription for both of us. I accepted the invitation he sent me but when I tried to set up an account it ...
- I previously had my own free subscription to Spotify which I basically did not use. Today my husband signed up for and paid for a dual premium subscription for both of us. I accepted the invitation h...
-
-
- Spotify Star
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Superuser Contribution I was charged twice this month even after upgrading to the duo subscription last month.
Plan From single to duo, and free to duo Country Australia Device Samsung Operating System Android My Question or Issue Paid twice again this month after upgrading both mine and my child's subscription. These were taken out of 2 different accounts!
- Plan From single to duo, and free to duo Country Australia Device Samsung Operating System Android My Question or Issue Paid twice again this month after ...
-
-
- Spotify Legend
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
Paying for my premium
Hello I got a message this morning that my contract was expired or my card was expired and I’m trying to fix it but I’m not sure where to go.. please help?
- Hello I got a message this morning that my contract was expired or my card was expired and I’m trying to fix it but I’m not sure where to go.. please help?
-
-
- Spotify Star
- 306 Views
- 1 replies
- 0 likes
- 306 Views
- 1 replies
- 0 likes
Paid for premium but premium is not activated
i paid for the premium but i cant use premium and it is showing my account as free plan . i am missing out all the fun . adds are coming even i paid ....
- i paid for the premium but i cant use premium and it is showing my account as free plan . i am missing out all the fun . adds are coming even i paid ....
-
-
- Spotify Star
- 202 Views
- 1 replies
- 0 likes
- 202 Views
- 1 replies
- 0 likes