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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4194 Views
  • 23 replies
  • 2 likes
  • 4194 Views
  • 23 replies
  • 2 likes

Duo Accounts

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up for the duo account about two weeks ago. I thought it said the first month was fr...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I signe...
  • Billy-J
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • Premium
  • 261 Views
  • 1 replies
  • 0 likes

my sotify gift card wont work

Planfree but trying to redeem gift cardCountrybahrainDevicedesktopOperating Systemwindows My Question or Issuei have bought a spotify gift card from a machine from a very well known company in bahrain which lets you get gift cards and pay bills but w...

  • Visitor
  • Plan free but trying to redeem gift card Country bahrain Device desktop Operating System windows   My Question or Issue i have bought a spotify gift card from a machine from a very wel...
  • Billy-J
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • Gift Cards
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium- 6 Months Free with Samsung S10e purchase

Plan - Current: Spotify Free; Desired: Spotify Premium - 6 Months FreeCountry - USADevice - Samsung Galaxy S10eOperating System - AndroidPurchased and received a Samsung Galaxy S10e two days ago. The purchase included Spotify Premium- 6 Months Free. ...

  • Visitor
  • Plan - Current: Spotify Free; Desired: Spotify Premium - 6 Months Free Country - USA Device - Samsung Galaxy S10e Operating System - Android Purchased and received a Samsung Galaxy...
  • Elena
  • Moderator
  • 1073 Views
  • 1 replies
  • 0 likes
  • 6-months free
    Samsung
  • 1073 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change family plan date

i want to change the payment date on my family plan - as I understand I just cancel/downgrade and then subscribe again on the desired date. But how does this affect my family members? Would I need to add them to the plan again?

  • Newbie
  • i want to change the payment date on my family plan - as I understand I just cancel/downgrade and then subscribe again on the desired date. But how does this affect my family members? Would I need to...
  • Xenia
  • Moderator
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify me esta cobrando de nuevo

Hola, hace poco se me hizo un cargo a mi tarjeta de débito con esta referencia rsm160408csa ad, investigando me enteré de que es el cargo de spotify, pero ahora me está volviendo a querer hacer el cargo y en la interfaz de inicio me aparece que no se...

  • Visitor
  • Hola, hace poco se me hizo un cargo a mi tarjeta de débito con esta referencia rsm160408csa ad, investigando me enteré de que es el cargo de spotify, pero ahora me está volviendo a querer hacer ...
  • Xenia
  • Moderator
  • 855 Views
  • 1 replies
  • 3 likes
  • Account
    Premium
    Subscription
  • 855 Views
  • 1 replies
  • 3 likes

Superuser Contribution Thought I’d my plan had been cancelled but I got charged

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/StudentCountryU.K. Operating System(iOS 10 My Question or IssueI’m short on money this month and thought I’d cancelled my s...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Student Country U.K.  Operating System (iOS 10   My...
  • Elena
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Turning two premiums into a duo.

My Question or IssueDuo sounds great as my household currently has two separate premium accounts. Is it possible to combine the two accounts without losing our playlists?

  • Visitor
  • My Question or Issue Duo sounds great as my household currently has two separate premium accounts. Is it possible to combine the two accounts without losing our playlists?
  • Elena
  • Moderator
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium

PlanPremiumCountryGermany Samsung Galaxy A7 My Question or Issue Ich habe Spotify Premium seit langer Zeit. Das Abo wurde von meinem Konto abgezogen und ich konnte mir auch ganz normal Musik herunterladen und Offline hören. Seit gestern lädt Spotify ...

  • Visitor
  •   Plan Premium Country Germany   Samsung Galaxy A7   My Question or Issue   Ich habe Spotify Premium seit langer Zeit. Das Abo wurde von meinem Konto abgezogen und ich k...
  • Xenia
  • Moderator
  • 429 Views
  • 3 replies
  • 0 likes
  • 429 Views
  • 3 replies
  • 0 likes

Superuser Contribution Loading take time

Today i tried to subscribe spotify premium but after i put my information it keep loading and nothing happened i tried to open it on safari and chrome and its the same thingPlanFree/PremiumCountryEgyptDevice(Macbook Pro ) My Question or Issue

  • Visitor
  • Today i tried to subscribe spotify premium but after i put my information it keep loading and nothing happened i tried to open it on safari and chrome and its the same thing Plan Free/Premium Coun...
  • Ivan
  • Spotify Legend
  • 223 Views
  • 2 replies
  • 0 likes
  • 223 Views
  • 2 replies
  • 0 likes

Premium upgrade to family plan

PlanFree/PremiumCountry I use to have the premium plan and recently moved back home and join the family plan, do u need to cancel the premium plan or will it automatically cancel once I accept to join the family plan?

  • Visitor
  • Plan Free/Premium Country   I use to have the premium plan and recently moved back home and join the family plan, do u need to cancel the premium plan or will it automatically cancel once I ...
  • Billy-J
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Solved!! Do I keep trial period after cancellation?

I have just recently started a 3-month trial Premium and I want to cancel it now to not forget about it and not be charged in the future. But I am afraid it may cancel all the remaining days of trial. I cannot find any info about this.

  • Visitor
  • I have just recently started a 3-month trial Premium and I want to cancel it now to not forget about it and not be charged in the future. But I am afraid it may cancel all the remaining days of trial...
  • AdamDam
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Is Spotify Premium necessary for a record label

I work for a record label who only use Spotify for pitching to playlists, analytics and creating playlists etc. It's never used for listening to music. So we were just wondering if it's worth getting premium? Thanks for your help, Joel

  • Visitor
  • I work for a record label who only use Spotify for pitching to playlists, analytics and creating playlists etc. It's never used for listening to music.   So we were just wondering if it's wort...
  • Billy-J
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem with subscribing in Russia

CountryRussia Hello! Spotify was not enable in Russia until recently, and now it's here, great! But there is the thing: I have already had Spotify account before but never used it and never went premium, and now I want to subscribe. But somehow inste...

  • Casual Listener
  • Country Russia   Hello!   Spotify was not enable in Russia until recently, and now it's here, great! But there is the thing: I have already had Spotify account before but never used ...
  • somablues
  • Casual Listener
  • 519 Views
  • 2 replies
  • 0 likes
  • 519 Views
  • 2 replies
  • 0 likes

Solved!! Downgrade of account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm in the process of going through a divorce and have the family plan at the moment. I want ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm in ...
  • Billy-J
  • Spotify Star
  • 1600 Views
  • 5 replies
  • 0 likes
  • 1600 Views
  • 5 replies
  • 0 likes

Superuser Contribution Really poor experience with customer service.

Long story short: I am stuck in a different country because of Covid and needed help to resubscribe to my paid account, but because my credit card country doesn't match the country I am currently stuck in, I am unable to pay for a subscription. I was...

Maximo2_1-1594333454922.png
  • Visitor
  • Long story short: I am stuck in a different country because of Covid and needed help to resubscribe to my paid account, but because my credit card country doesn't match the country I am currently stu...
  • Elena
  • Moderator
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed after expired for 3days

After subscription was expired for 3days since 18July, today 21July I paid for the same plan with Premium Family but my next subscription date will be 18Aug which I lose 3days.during those expired days I couldn’t even use Spotify.

  • Casual Listener
  • After subscription was expired for 3days since 18July, today 21July I paid for the same plan with Premium Family but my next subscription date will be 18Aug which I lose 3days. during those expire...
  • Xenia
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Overcharged

Upon checking with my billing company, I was overcharged by 4.64% of my proper billing. Please resolve this,

  • Visitor
  • Upon checking with my billing company, I was overcharged by 4.64% of my proper billing. Please resolve this,
  • Xenia
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Automatic payment failing since last month

Hi, I'm on Premium for quite a long time, but last month, payment failure appeared that Spotify couldn't charge my card. Same thing happened this month. I have to go to payments, enter THE SAME card again and then it's ok. Until last month, there was...

  • Casual Listener
  • Hi, I'm on Premium for quite a long time, but last month, payment failure appeared that Spotify couldn't charge my card. Same thing happened this month. I have to go to payments, enter THE SAME card ...
  • bgpetr
  • Casual Listener
  • 536 Views
  • 2 replies
  • 0 likes
  • Payment failure
  • 536 Views
  • 2 replies
  • 0 likes

Superuser Contribution About free subscription and premium subscription

PlanFree/PremiumCountryKazakhstan DeviceiPhone XR Operating SystemiOS 10 My Question or IssueFirstly, I can’t use my first month free subscription. I don’t know but today my “month” subscription ends.Secondly, because of end of my “month “ subscripti...

  • Visitor
  • Plan Free/Premium Country Kazakhstan  Device iPhone XR  Operating System iOS 10   My Question or Issue Firstly, I can’t use my first month free subscription. I don’t know but...
  • Ivan
  • Spotify Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for one year up-front. Is there a cost effective way for me to switch to Duo?

In October, I purchased on year of Spotify Premium, as opposed to a subscription. I did this because my wife already had an account and the family plan didn't make sense for us.I did not realize that "Duo" was being introduced a few months later, oth...

  • Regular
  • In October, I purchased on year of Spotify Premium, as opposed to a subscription. I did this because my wife already had an account and the family plan didn't make sense for us. I did not realize ...
  • Elena
  • Moderator
  • 1113 Views
  • 5 replies
  • 0 likes
  • 1113 Views
  • 5 replies
  • 0 likes