Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

70451 Views

19 replies

94 likes

  • 70451 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

134319 Views

69 replies

10 likes

Premium for Family
  • 134319 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

72872 Views

89 replies

4 likes

  • 72872 Views
  • 89 replies
  • 4 likes

Superuser Contribution My plan changes to due when I try to update payment method

I moved countries and I need to update payment method to a new card in local bank. When I try to change the country from Poland to Portugal, my plan automatically changes to duo while I want to stay with individual and I can;t change that.

Casual Listener

I moved countries and I need to update payment method to a new card in local bank. When I try to change the country from Poland to Portugal, my plan automatically changes to duo while I want to stay ...

Maxim

Spotify Star

418 Views

5 replies

0 likes

  • 418 Views
  • 5 replies
  • 0 likes

Superuser Contribution I am still being billed the same amount after the price change

I have received an email stating the prices for my country Morocco were being changed from 4.99 USD to 35 MAD starting October. I have just checked and found that I'm still being charged 4.99USD which is around 55 MAD.

Newbie

I have received an email stating the prices for my country Morocco were being changed from 4.99 USD to 35 MAD starting October. I have just checked and found that I'm still being charged 4.99USD whic...

Lyubka

Moderator

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Solved!! Do i need different E-mail addresses for each Spotify Family user?

I`m planing to upgrade my Spotify Premium to a Family Account. (Dad, Step Mom, brother, sister and me). Their using a shared E-Mail address. So I wonder if it is possible to invite them all with this shared mail address.

Newbie

I`m planing to upgrade my Spotify Premium to a Family Account. (Dad, Step Mom, brother, sister and me). Their using a shared E-Mail address. So I wonder if it is possible to invite them all with this...

Luke

Community Legend

912 Views

1 replies

0 likes

  • 912 Views
  • 1 replies
  • 0 likes

PayPal 3 months free trial won’t work

While trying to sign up with PayPal 3 months free trial, I am getting this message:Oops! It looks like this funding instrument is being used in another account with PayPal.Follow these steps to get this offer:1. Go to your account settings > payment ...

Visitor

While trying to sign up with PayPal 3 months free trial, I am getting this message: Oops! It looks like this funding instrument is being used in another account with PayPal. Follow these steps to g...

Maxim

Spotify Star

612 Views

1 replies

0 likes

  • 612 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am billed 9.99 euros instead of despite having my student account active

I was recently verified as a student and it says on my spotify account that my student status is active, however I am still being billed 9.99 instead of 4.99 euros. How to rectify this and how to be reimbursed reimbursed please?

Visitor

I was recently verified as a student and it says on my spotify account that my student status is active, however I am still being billed 9.99 instead of 4.99 euros. How to rectify this and how to be ...

Vasil

Moderator

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como puede mi pareja recuperar sus listas y se ha pasado a premium duo?

He añadido a mi pareja a premium duo y al iniciar sesión en la aplicación a perdido todo. Alguna forma de acceder a todo su contenido?

Visitor

He añadido a mi pareja a premium duo y al iniciar sesión en la aplicación a perdido todo. Alguna forma de acceder a todo su contenido?

MihailY

Moderator

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Premium

i am a student of class 10th.Will I get the student subscription.

Visitor

i am a student of class 10th. Will I get the student subscription.

Bittencourt

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

How much does Spotify cost in the Philippines and why can't I pay by card?

Spotify used to cost PHP129/month and it still says so on the Premium page, but it's been charging me PHP149 for the past months. The option to pay by credit card also doesn't seem available anymore so I've had to pay via GCash. Can someone please ex...

Visitor

Spotify used to cost PHP129/month and it still says so on the Premium page, but it's been charging me PHP149 for the past months. The option to pay by credit card also doesn't seem available anymore ...

Maxim

Spotify Star

2549 Views

1 replies

0 likes

  • 2549 Views
  • 1 replies
  • 0 likes

My visacard is from another country from where I live

Plan Premium FamilyCountry Denmark My Question or Issue I live in Denmark and got a debit Visacard from another country I would pay with. But I get the message that the country where I live and my Visacard is not in the same country. What can I do ?

Music Fan

Plan Premium Family Country Denmark   My Question or Issue   I live in Denmark and got a debit Visacard from another country I would pay with. But I get the message that the countr...

Maxim

Spotify Star

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

My premium subscription has dissapeared after an e-mail reset

Hi there,This morning i could not sign in into Spotify. Appereantly someone changed my e-mailadress. So i contacted you to reverse this action, and now i am able to sign in again. However, my Spotify Premium Duo subscription has disappeared. Can you ...

Visitor

Hi there, This morning i could not sign in into Spotify. Appereantly someone changed my e-mailadress. So i contacted you to reverse this action, and now i am able to sign in again. However, my Spoti...

Maxim

Spotify Star

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Spotify Cancelled my Premium Account during 20 days of Vacation out of my original country

I am an user of premium services since long time ago... This year I madera a trip to Europe longer than usual, it was for 20 days of vacation leaving and Spotify suddenly cancelled my premium account. Today I am traveling back to my country and I wil...

Visitor

I am an user of premium services since long time ago... This year I madera a trip to Europe longer than usual, it was for 20 days of vacation leaving and Spotify suddenly cancelled my premium account...

Maxim

Spotify Star

954 Views

1 replies

0 likes

  • 954 Views
  • 1 replies
  • 0 likes

Hulu not allowing me access with my Spotify Premium Individual service

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Solved!! Unable to add user to Duo Plan

PlanPremium DuoCountrySerbiaDeviceiPhone 11 My Question or IssueMy wife is unable to join my Duo Plan via invitation, the issue is that our address (although exactly the same on both sides) returns as unmatched on her phone, somehow...I would appreci...

Casual Listener

  Plan Premium Duo Country Serbia Device iPhone 11     My Question or Issue My wife is unable to join my Duo Plan via invitation, the issue is that our address (although exac...

sm-rs

Casual Listener

697 Views

2 replies

0 likes

  • 697 Views
  • 2 replies
  • 0 likes

How to switch my Premium Duo to Premium Student account (or apply the discount)

I recently started graduate school and am eligible for the Premium Student discount. I currently share a Premium Duo account with my wife and would like to know the best option to take advantage of the Premium Student discount available without separ...

Visitor

I recently started graduate school and am eligible for the Premium Student discount. I currently share a Premium Duo account with my wife and would like to know the best option to take advantage of t...

Luan

Spotify Star

1599 Views

1 replies

0 likes

  • 1599 Views
  • 1 replies
  • 0 likes

Superuser Contribution Betalar för premium men men blir avbruten av reklam

Jag betalar Telia 109 kr per månad och får reklam avbrottMin Mail **************@telia.com detta enligt Telia är rätt adressMvh Birger Ekström

Visitor

Jag betalar Telia 109 kr per månad och får reklam avbrott Min Mail **************@telia.com detta enligt Telia är rätt adress Mvh Birger Ekström

Lyubka

Moderator

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution You must have 2 accounts for me because my AMX is billed twice each month

I called 7 months ago and was told I would have to have another account to play at my office because I could not log in. Thinking my music would transfer to the new account... well it did not. Any way NOw my amercian epress card is being billed 10.81...

Visitor

I called 7 months ago and was told I would have to have another account to play at my office because I could not log in. Thinking my music would transfer to the new account... well it did not. Any ...

Lyubka

Moderator

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Vocês cobraram 2 vezes quero estorno

Paguei dia 05 de novembro 2022 e hoje de novo foi cobrado dia 10 de novembro 2022

Visitor

Paguei dia 05 de novembro 2022 e hoje de novo foi cobrado dia 10 de novembro 2022

Luan

Spotify Star

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes