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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14685 Views
  • 27 replies
  • 2 likes
  • 14685 Views
  • 27 replies
  • 2 likes

Superuser Contribution The app doesn't accept my address.

I put all my information in the application and it won't accept it. Something to do with my address.

  • Visitor
  • I put all my information in the application and it won't accept it. Something to do with my address.
  • Jeremy
  • Spotify Legend
  • 593 Views
  • 1 replies
  • 0 likes
  • 593 Views
  • 1 replies
  • 0 likes

Change from a Family premium plan to another Family premium plan

Hi, I'm part of a Family premium plan for years now, but, in the last 2 years, many things changed. I want to quit the actual Family premium plan I'm in because the administrator is my ex boyfriend. 2 other members of the Premium family plan come wit...

  • Visitor
  • Hi, I'm part of a Family premium plan for years now, but, in the last 2 years, many things changed. I want to quit the actual Family premium plan I'm in because the administrator is my ex boyfriend....
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

why can't i purchase premium?

says something went wrong & to try again, tried multiple times

  • Visitor
  • says something went wrong & to try again, tried multiple times
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Tengo dos cuentas como hacerle para pagar solo una??

M robaron mi celular, olvide mi contraseña, ya no pude recuperar mi correo anterior, hise otra cuenta y ahora me cobran en automático las dos cuentas, como dar de baja mi anterior cuenta??

  • Visitor
  • M robaron mi celular, olvide mi contraseña, ya no pude recuperar mi correo anterior, hise otra cuenta y ahora me cobran en automático las dos cuentas, como dar de baja mi anterior cuenta??
  • GuiltMachine
  • Regular
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t find my family plan

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium I can’t remember my email and password so I can’t find my family plan. Country Device(iPhone 8, Samsung Galaxy 9, Macboo...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium  I can’t remember my email and password so I can’t find m...
  • Yordan
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution I moved to duo at the weekend but have been charged for my premium today.

I moved to duo at the weekend but have been charged for my premium today. My partner is the lead on the duo, why have i been charged?Thanks

  • Visitor
  • I moved to duo at the weekend but have been charged for my premium today. My partner is the lead on the duo, why have i been charged? Thanks
  • Elena
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution help me please

Today they threw money on my card, and I wanted to withdraw it, but I couldn’t, because it wrote to me in the check that there was no money in the account, I thought it was nonsense, my $ 5 is in place, but then I return home and send me what I * ***...

  • Casual Listener
  • Today they threw money on my card, and I wanted to withdraw it, but I couldn’t, because it wrote to me in the check that there was no money in the account, I thought it was nonsense, my $ 5 is in pla...
  • Jeremy
  • Spotify Legend
  • 2017 Views
  • 6 replies
  • 0 likes
  • 2017 Views
  • 6 replies
  • 0 likes

Superuser Contribution Pagué el plan premium para 3 meses y solo me dieron 1 mes

PlanPremiumCountryMexicoDeviceSamsung Galaxy a32Operating SystemAndroid My Question or IssuePagué el plan individual en prepago para 3 meses, lo pagué en una tienda que queda cerca de mi casa donde normalmente pago el Spotify, esta vez quise pagar el...

  • Visitor
  • Plan Premium Country Mexico Device Samsung Galaxy a32 Operating System Android   My Question or Issue Pagué el plan individual en prepago para 3 meses, lo pagué en una tienda que queda...
  • Elena
  • Moderator
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelación y reembolso

Quisiera hacer la cancelación de mi cuenta de Spotify para pedir un reembolso ya que no uso la cuenta

  • Visitor
  • Quisiera hacer la cancelación de mi cuenta de Spotify para pedir un reembolso ya que no uso la cuenta
  • Jeremy
  • Spotify Legend
  • 337 Views
  • 2 replies
  • 0 likes
  • 337 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify attempted a bank charge without permission

My bank reported an attempted charge to my account for Spotify. I did not approve and now my card has been locked. Not ideal. If this was Spotify attempting, this does not create a good customer experience nor excite me to come back to Spotify as a p...

  • Visitor
  • My bank reported an attempted charge to my account for Spotify.  I did not approve and now my card has been locked.  Not ideal.  If this was Spotify attempting, this does not create a ...
  • Alex
  • Spotify Legend
  • 802 Views
  • 1 replies
  • 0 likes
  • 802 Views
  • 1 replies
  • 0 likes

Going from family subscription to solo or duo

I've been on our family subscription for years now. Over time I've compiled an extensive list of playlists and liked songs.I'm planning to move and start ny own solo or duo subscription. Will I be able to retain my vast library of playlists and liked...

  • Visitor
  • I've been on our family subscription for years now. Over time I've compiled an extensive list of playlists and liked songs. I'm planning to move and start ny own solo or duo subscription. Will I b...
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

my spotify acc show me that I don't have duo sub, but I do

hey, well my dad just own spotify duo and invited me. on site we can see that I joined, but my spotify acc shows me the opposite (I don't have a premium). I'd be really grateful if you could help me!

  • Visitor
  • hey, well my dad just own spotify duo and invited me. on site we can see that I joined, but my spotify acc shows me the opposite (I don't have a premium). I'd be really grateful if you could help me!
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Switching subscriptions easily

Suppose I now start an Individual subscription for 3 months for free. Can I switch to a Student subscription after those 3 months?

  • Newbie
  • Suppose I now start an Individual subscription for 3 months for free. Can I switch to a Student subscription after those 3 months?
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

we are full time travelers couple and we would like to have duo account. is it possible?

PlanPremium duoCountryturkeyDevice(Samsung Galaxy s10+,Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Premium duo Country turkey Device (Samsung Galaxy s10+, Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

I purchased spotify duo for my kids who both live at home. Now son can't jo

Son can't join because account listed me as account holder. I don't want to be account holder and have changed it to him and his email. Can a new code be resent for him?

  • Visitor
  • Son can't join because account listed me as account holder. I don't want to be account holder and have changed it to him and his email. Can a new code be resent for him?
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Duo invite does not work. I keep getting an error message.

"There was a problem. Please try again later." This is the message I receive when I click on the invite link from my husband, who lives in the same household. I've logged out of all accounts, tried on all web browsers, and on my iPhone. He has sent t...

  • Casual Listener
  • "There was a problem. Please try again later." This is the message I receive when I click on the invite link from my husband, who lives in the same household. I've logged out of all accounts, tried o...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes