Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
69260 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
133699 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
70818 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
254190 Views
156 replies
13 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
271 Views
1 replies
0 likes
PlanPremium DuoCountryGreeDeviceiPhone 10Operating SystemiOS 10 My Question or IssueSo I used to live in the UK and paid via PayPal UK. Now I have moved to Greece. So I updated my payment information with a credit card which is issued in Greece. My c...
Plan Premium Duo Country Gree Device iPhone 10 Operating System iOS 10 My Question or Issue So I used to live in the UK and paid via PayPal UK. Now I have moved to Greece. So I updat...
Moderator
988 Views
3 replies
0 likes
My Question or Issue: I am not able to find where I can change my credit card. I do not see an 'UPDATE' option under 'Your Plan' per this article: https://support.spotify.com/us/article/update-payment-details/?ref=relatedI only see Learn more about y...
My Question or Issue: I am not able to find where I can change my credit card. I do not see an 'UPDATE' option under 'Your Plan' per this article: https://support.spotify.com/us/art...
Spotify Star
832 Views
5 replies
0 likes
Hello, does anyone know how I can use my GCash to pay instead of my debit card? I'm subscribed to a Family Premium Account. Thanks
Hello, does anyone know how I can use my GCash to pay instead of my debit card? I'm subscribed to a Family Premium Account. Thanks
Spotify Star
4230 Views
1 replies
0 likes
Why is it only possible for college students to get discounts while me, for instance, is a high school student who wants to get spotify but needs to get it for full price?
Why is it only possible for college students to get discounts while me, for instance, is a high school student who wants to get spotify but needs to get it for full price?
Spotify Star
321 Views
1 replies
0 likes
Premium Plan - USA My Question or IssueI have a premium spotify account - long story short, I made a payment change plan and my premium account missed a payment and got canceled. Subsequently, my free Hulu account got canceled as well. I renewed my p...
Premium Plan - USA My Question or Issue I have a premium spotify account - long story short, I made a payment change plan and my premium account missed a payment and got canceled. Subsequen...
Composer
1573 Views
3 replies
0 likes
HolaHoy quise actualizar mi método de pago, pero al hacerlo, no me percate que estaba seleccionado el dúo, en vez del universitario.Quisiera saber si me pueden decir como hacer el cambio de plan de duo a universitario sin que me vuelvan cobrar por el...
Hola Hoy quise actualizar mi método de pago, pero al hacerlo, no me percate que estaba seleccionado el dúo, en vez del universitario. Quisiera saber si me pueden decir como hacer el cambio de plan ...
Moderator
283 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
243 Views
1 replies
0 likes
PlanPremium (Individual)CountryTunisia My Question or IssueHi there!My premium subscription was stopped a month ago. I wanted to renew it, but I couldn't pay!The only way to pay is by credit card. I tried with two Tunisian cards, and two UK cards, bu...
Plan Premium (Individual) Country Tunisia My Question or Issue Hi there! My premium subscription was stopped a month ago. I wanted to renew it, but I couldn't pay! The only way to pay ...
Spotify Legend
1156 Views
3 replies
0 likes
Moving to other country and plan has lower cost. (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMoving to other country and plan has lower cost. If update address/payment...
Moving to other country and plan has lower cost. (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
Composer
383 Views
1 replies
0 likes
Hey folks at Spotify! Have you already noticed that all other streaming services offer more features than you do for the same price? (hifi-quality, vids...). Is there single reason to stay at Spotifyl? If yes, what might it be? And yes, we all know y...
Hey folks at Spotify! Have you already noticed that all other streaming services offer more features than you do for the same price? (hifi-quality, vids...). Is there single reason to stay at S...
Composer
674 Views
1 replies
8 likes
Merhaba Spotify;benim sorunum abonelik ve ödeme planlarının telefon operatörleri ile (mobil ödeme) kısıtlı ve az seçenek olması. Abone olduğum telefon şirketinin (vodafone) mobil ödeme uygulaması üzerinden spotify'e üyelik yapmak istedim fakat vodafo...
Merhaba Spotify; benim sorunum abonelik ve ödeme planlarının telefon operatörleri ile (mobil ödeme) kısıtlı ve az seçenek olması. Abone olduğum telefon şirketinin (vodafone) mobil ödeme uyg...
Moderator
383 Views
1 replies
0 likes
Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our home address that was set, an error was received sayin...
Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our hom...
Spotify Star
520 Views
1 replies
0 likes
PlanPremiumCountryIndonesiaDeviceSamsung Galaxy M12Operating SystemAndroid 12 My Question or IssueI've created new account to get my free Samsung Premium for 3 months, and then when I want to complete the payment, it's always failed, I have to try it...
Plan Premium Country Indonesia Device Samsung Galaxy M12 Operating System Android 12 My Question or Issue I've created new account to get my free Samsung Premium for 3 months, and th...
Spotify Legend
295 Views
1 replies
0 likes
hi i am here is user my payment is cutted from bank and my didnt upgrade help he asap
hi i am here is user my payment is cutted from bank and my didnt upgrade help he asap
Spotify Star
304 Views
1 replies
0 likes
I am a premium subscriber, with an account that originated in Ireland. I moved back to the US and want to update my payment method. Every time I try, it takes me through this stupid loop where it tells me that the country doesn't align with my CC det...
I am a premium subscriber, with an account that originated in Ireland. I moved back to the US and want to update my payment method. Every time I try, it takes me through this stupid loop where it tel...
Spotify Star
313 Views
1 replies
0 likes
The offline mode is not available on my spotify app. How can I prevent the app from using mobile data?
The offline mode is not available on my spotify app. How can I prevent the app from using mobile data?
Moderator
385 Views
1 replies
0 likes
I subscribed for the family premium plan and they advertised one month free , I bought 3 month plan but I did not get the free month trialPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Androi...
I subscribed for the family premium plan and they advertised one month free , I bought 3 month plan but I did not get the free month trial Plan Free/Premium Country Device (iPhone 8, Sa...
Composer
282 Views
1 replies
0 likes
Plan : PremiumCountry : egypt My Question or IssueI received a message from the bank that the amount was withdrawnBut on the site here, there is no withdrawal
Plan : Premium Country : egypt My Question or Issue I received a message from the bank that the amount was withdrawn But on the site here, there is no withdrawal
Composer
481 Views
1 replies
0 likes
I still don't have the month of having paid my monthly payment and they are already charging me, how long does the monthly payment last then?
I still don't have the month of having paid my monthly payment and they are already charging me, how long does the monthly payment last then?
Spotify Star
313 Views
1 replies
0 likes
