Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Sunday
amgb20
Casual Listener
106301 Views
70 replies
8 likes

106301 Views
70 replies
8 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-09-17 5:20:26 PM
nacho121
Visitor
13162 Views
24 replies
2 likes

13162 Views
24 replies
2 likes

Solved!!Superuser Contribution One time payment for Spotify premium individual plan

PlanFree/PremiumCountryPhilippines My Question or IssueIf I subscribed to a one time payment for one year and I moved to another country after subscribing at least a month prior, will I still get Spotify Premium for the entire year?

benkobon
Casual Listener
Plan Free/Premium Country Philippines My Question or Issue If I subscribed to a one time payment for one year and I moved to another country after subscribing at least a month prio...
2021-12-25 9:30:14 AM
2021-12-27 9:04:39 AM
Ver
Spotify Legend
4096 Views
5 replies
0 likes

4096 Views
5 replies
0 likes

Superuser Contribution DUPLICATE PAYMENT FOR MONTHS

See screen grab of my bank account where every month I am getting 2 payment deducted. Please let me know how I get this stopped and a refund for the over charges? Thanks you

frdmaes
Newbie
See screen grab of my bank account where every month I am getting 2 payment deducted. Please let me know how I get this stopped and a refund for the over charges? Thanks you
2015-12-03 6:26:07 AM
2021-12-27 8:41:14 AM
Kiril
Moderator
1077 Views
8 replies
1 likes
Premium

1077 Views
8 replies
1 likes

$4.99 in Ukraine

Hi, Spotify team.I will want to find out reasons why the price for Premium in Russia costs 169₽/month, but it`s $4.99 in Ukraine. This price will be more than 2 times if I exchange rubles into hryvnias and dollars into hryvnias.

IgorDariu
Casual Listener
Hi, Spotify team. I will want to find out reasons why the price for Premium in Russia costs 169₽/month, but it`s $4.99 in Ukraine. This price will be more than 2 times if I exchange rubles into hryv...
2020-07-14 9:06:17 PM
2021-12-24 6:05:21 PM
Simon1149
Newbie
4343 Views
11 replies
25 likes

4343 Views
11 replies
25 likes

Superuser Contribution Free trial and Gift Card

I have the 3 month free trial and I got 2 gift cards to add on and pick up when the trial ends, but when I try to enter the info, I get error messages. "Something went wrong" or "Oops, an error occurred". I thought maybe I couldn't add the cards till...

lavendrite
Casual Listener
I have the 3 month free trial and I got 2 gift cards to add on and pick up when the trial ends, but when I try to enter the info, I get error messages. "Something went wrong" or "Oops, an error occur...
2020-01-23 2:36:23 AM
2021-12-24 5:33:25 PM
MafeG
Spotify Legend
5494 Views
5 replies
0 likes
free trial
Gift Card

5494 Views
5 replies
0 likes

Solved!!Superuser Contribution Payment method fails. Changing country

Hi everyone My account's country is Argentina and I am currently living in Australia for a year or so. Since I canceled my credit card in Argentina, the payment failed. I read the instructions to change it, but when I try to do so to my aussie credit...

ezescigo
Casual Listener
Hi everyone My account's country is Argentina and I am currently living in Australia for a year or so. Since I canceled my credit card in Argentina, the payment failed. I read the instructio...
2018-02-18 2:30:53 AM
2021-12-21 11:16:54 AM
Elena
Moderator
1197 Views
5 replies
0 likes

1197 Views
5 replies
0 likes

Solved!!Superuser Contribution Need some info about Duo

Hi,I have a Premium account and I would love to upgrade to Duo in order to share it with my boyfriend. But I have some questions before proceeding and I couldn't find the missing information anywhere else.We both live in the same house but, due to jo...

DarkMiryam
Songwriter
Hi, I have a Premium account and I would love to upgrade to Duo in order to share it with my boyfriend. But I have some questions before proceeding and I couldn't find the missing information anywhe...
2021-12-10 5:47:20 PM
2021-12-19 12:42:22 PM
Ver
Spotify Legend
1367 Views
3 replies
0 likes
Duo

1367 Views
3 replies
0 likes

Lost my premium

PlanFree/PremiumCountryFinlandDevice(iPhone Operating SystemIOS 10 My Question or Issue My issue is that i paid for my premium three days ago and now i lost it, i would like refund or new free premium, i paid 10€ for nothing and i want my money or my...

DasSchwarzeSargeist
Newbie
Plan Free/Premium Country Finland Device (iPhone 😎 Operating System IOS 10 My Question or Issue My issue is that i paid for my premium three days ago and now i lost it, i w...
2021-12-16 6:24:52 PM
2021-12-17 6:32:15 PM
Hubo
Community Legend
397 Views
1 replies
0 likes
Discussion

397 Views
1 replies
0 likes

Subscription plan chnaged from family to premium plan?

Hi all, I've changed my payment details (added a new card) and today I was asked to review the card details, and I made a payment, and now I'm on Premium plan instead of Family plan (I'm on that plan the last few years) can this be reverted? So that ...

EdM0411
Newbie
Hi all, I've changed my payment details (added a new card) and today I was asked to review the card details, and I made a payment, and now I'm on Premium plan instead of Family plan (I'm on that plan...
2021-12-10 12:14:35 PM
2021-12-17 8:19:57 AM
OneByBoo
Roadie
219 Views
1 replies
0 likes

219 Views
1 replies
0 likes

Payment issue

Hello, I have paid by phone pay QR code then it's not showing in my account and no subscription in my account. Thanks

w6wwhavyhynkump95a0
Newbie
Hello, I have paid by phone pay QR code then it's not showing in my account and no subscription in my account. Thanks
2021-12-16 3:49:34 PM
2021-12-17 8:07:04 AM
OneByBoo
Roadie
354 Views
1 replies
0 likes

354 Views
1 replies
0 likes

Superuser Contribution How to start a group session in premium duo to listen together with our partner?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

4rbq8jgblxaacldieyvx
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2021-12-15 6:14:25 PM
2021-12-16 11:25:14 AM
Elena
Moderator
10872 Views
1 replies
0 likes

10872 Views
1 replies
0 likes

Superuser Contribution Unknown payment

I was charged for a plan that I didn’t buy. Plan Free Country Colombia Device (iPhone XR Operating System (iOS 10, My Question or Issue This is the message I got form my bank: Acabas de realizar una compra el 14/12/2021 a las 21:10 con tu tarjeta de ...

Aura4
Newbie
I was charged for a plan that I didn’t buy. Plan Free Country Colombia Device (iPhone XR Operating System (iOS 10, My Question or Issue Thi...
2021-12-15 4:26:26 PM
2021-12-16 10:50:20 AM
Alex
Spotify Legend
328 Views
1 replies
0 likes

328 Views
1 replies
0 likes

Superuser Contribution Hulu not activating for spotify student

I have the premium student plan which comes with showtime and hulu. Showtime activated just fine. Hulu shows my account is connected but it is not letting me access the site. It just offers plans to purchase even though I'm supposedly connected.

vargaskv
Newbie
I have the premium student plan which comes with showtime and hulu. Showtime activated just fine. Hulu shows my account is connected but it is not letting me access the site. It just offers plans to ...
2021-09-27 5:42:56 AM
2021-12-15 10:57:18 PM
CarlosE
Moderator
821 Views
9 replies
0 likes

821 Views
9 replies
0 likes

Superuser Contribution Wife Suddenly Deleted from Duo

PlanPremium DuoCountryUnited States My Question or IssueMy wife and I have been subscribed to the duo account for over a year now, and I have it set to automatically pay. I confirmed my payment went through last week for this month, but she reports t...

Graceclaw
Newbie
Plan Premium Duo Country United States My Question or Issue My wife and I have been subscribed to the duo account for over a year now, and I have it set to automatically pay. I confirmed...
2021-12-15 3:41:20 AM
2021-12-15 4:38:32 PM
CarlosE
Moderator
697 Views
1 replies
0 likes

697 Views
1 replies
0 likes

Superuser Contribution złe konto i subskrybcja

CountryPoland DeviceSamsung Galaxy s10 plus My ProblemKiedy chciałem skorzystać z Darmowego Okresu Próbnego logując się do aplikacji na telefonie przypadkiem skorzystałem z opcji One Step Login i użyłem innego konta niż mam teraz. Do konta nie mam do...

Maksymilian_Taszlow
Newbie
Country Poland Device Samsung Galaxy s10 plus My Problem Kiedy chciałem skorzystać z Darmowego Okresu Próbnego logując się do aplikacji na telefonie przypadkiem skorzystałem z op...
2021-12-14 5:54:08 PM
2021-12-15 4:28:39 PM
Elena
Moderator
320 Views
1 replies
0 likes

320 Views
1 replies
0 likes

Solved!!Superuser Contribution Payment Required... Less Then 30 Days Since Last Payment

Hello everyone, I need help. On November 23, 2021, my payment failed and I had to update card number. I had accidentally switched my plan from family to premium. During this time, my card was charged $10.49 (premium plan) CAD for 30 days. I had chang...

stofty
Newbie
Hello everyone, I need help. On November 23, 2021, my payment failed and I had to update card number. I had accidentally switched my plan from family to premium. During this ti...
2021-12-14 8:07:57 PM
2021-12-15 2:30:55 PM
Mario
Spotify Legend
454 Views
1 replies
0 likes

454 Views
1 replies
0 likes

Superuser Contribution Does $99 gift card cover a year?

PlanPremium My Question or IssueI'm interested in paying for Spotify for a year and I've seen $99 12-month gift cards available online. Given that the monthly subscription is $9.99, I'm wondering if the gift card actually gives a year of service or b...

ramblingsu
Newbie
Plan Premium My Question or Issue I'm interested in paying for Spotify for a year and I've seen $99 12-month gift cards available online. Given that the monthly subscription is $9....
2021-12-14 8:09:13 PM
2021-12-15 2:22:14 PM
MafeG
Spotify Legend
1751 Views
1 replies
0 likes

1751 Views
1 replies
0 likes

Solved!!Superuser Contribution Does the free 3 months of premium work with premium codes?

PlanFreeCountryUnited StatesDeviceASUS Zenbook 14Operating SystemWindows 10 My Question or IssueCurrently, as you all know, there is a deal of when you have your first purchase of premium, you get 3 months free. I am planning to buy a premium code at...

ramanamoru
Regular
Plan Free Country United States Device ASUS Zenbook 14 Operating System Windows 10 My Question or Issue Currently, as you all know, there is a deal of when you have your first purcha...
2021-06-08 3:49:19 AM
2021-12-15 8:16:05 AM
Kiril
Moderator
5693 Views
6 replies
0 likes
Premium

5693 Views
6 replies
0 likes

Superuser Contribution Ads during podcasts

PlanPremium IssueI get Spotify ads during podcasts even though I have premium. When is this bug going to get fixed?

Zauxst
Regular
Plan Premium Issue I get Spotify ads during podcasts even though I have premium. When is this bug going to get fixed?
2021-12-13 3:26:11 PM
2021-12-14 10:18:04 PM
wowwwitserin
Casual Listener
492 Views
2 replies
0 likes
podcast ads
Premium

492 Views
2 replies
0 likes

Superuser Contribution All playlists greyed out

PlanPremiumCountryiPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAnyone having issues with playlists being greyed out? All mine are like that on mobile app?

Cb80
Regular
Plan Premium Country iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Anyone having issues with playlists being greyed out? All mine ...
2021-12-11 1:36:57 AM
2021-12-14 3:44:32 PM
Alex
Spotify Legend
882 Views
10 replies
0 likes

882 Views
10 replies
0 likes

Superuser Contribution Cannot get someone in my Duo plan

PlanPremium (Duo)CountryUK DeviceMultiple devices (Macbook, Samsung, Google Pixel) My Question or IssueHello, I'm trying to add my partner to my Premium Duo.On my side, it's already showing as Premium Duo subscription.However, when she tries to accep...

friko515
Newbie
Plan Premium (Duo) Country UK Device Multiple devices (Macbook, Samsung, Google Pixel) My Question or Issue Hello, I'm trying to add my partner to my Premium Duo. On m...
2021-12-13 11:41:19 AM
2021-12-14 10:42:57 AM
Alex
Spotify Legend
258 Views
1 replies
0 likes

258 Views
1 replies
0 likes

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