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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59356 Views
  • 25 replies
  • 5 likes
  • 59356 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35394 Views
  • 19 replies
  • 2 likes
  • 35394 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26564 Views
  • 16 replies
  • 2 likes
  • 26564 Views
  • 16 replies
  • 2 likes

Disabled/retired discount

My Question or IssueHow about a discount for retirees and disabled people? Nothing beyond whats currently offered to military and students. ANY discount would help people living off a fixed income.

  • Casual Listener
  •   My Question or Issue How about a discount for retirees and disabled people?  Nothing beyond whats currently offered to military and students.  ANY discount would help people living...
  • Bethany_Dawn
  • Community Legend
  • 487 Views
  • 3 replies
  • 3 likes
  • 487 Views
  • 3 replies
  • 3 likes

Solved!! Stop premium subscription

PlanPremium for Family CountryThe Netherlands My Question or IssueA few years back I started a premium subscription trough my Facebook account.Some time after that I deleted my Facebook account, at that point I didn’t realise it would make things dif...

  • Visitor
  • Plan Premium for Family  Country The Netherlands    My Question or Issue A few years back I started a premium subscription trough my Facebook account. Some time after that I del...
  • jsannn
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

normal account billing but I have a student account

HelloI have the problem that my account for more than a year is premium but student and I had to change the payment option but they charge me as a traditional premium account instead of being a student

  • Visitor
  • Hello I have the problem that my account for more than a year is premium but student and I had to change the payment option but they charge me as a traditional premium account instead of being a stu...
  • Billy-J
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Need help switching to a prepaid plan

PlanPremiumCountryUSADeviceiPhone X and PCOperating SystemiOS 12.4 & Windows 10 My Question or IssueI currently have a payment due for my spotify premium and I'm trying to use a visa gift card to pay for it but the spotify app is rejecting the card s...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X and PC Operating System iOS 12.4 & Windows 10   My Question or Issue I currently have a payment due for my spotify premium and I'm trying t...
  • Billy-J
  • Spotify Star
  • 19478 Views
  • 7 replies
  • 0 likes
  • 19478 Views
  • 7 replies
  • 0 likes

Subscription problems

Hi. I don't know what happened to my original post, it just vanished very suddenly but I will rewrite this again...In Sweden, May or June, we got a deal where we could pay 3 months for 99 KR.I payed for this and after a few weeks (maybe two, maybe th...

  • Regular
  • Hi. I don't know what happened to my original post, it just vanished very suddenly but I will rewrite this again... In Sweden, May or June, we got a deal where we could pay 3 months for 99 KR. I pa...
  • Luan
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Problemas con tarjeta de regalo

No puedo usar el código de regalo de mi tarjeta me dice que lo intente más tarde. Ayuda por favor.

  • Casual Listener
  • No puedo usar el código de regalo de mi tarjeta me dice que lo intente más tarde. Ayuda por favor.  
  • Luan
  • Spotify Star
  • 877 Views
  • 10 replies
  • 2 likes
  • 877 Views
  • 10 replies
  • 2 likes

How to cancel?

PlanFree/PremiumCountryThe NetherlandsDeviceSamsung Galaxy S8 INT and a PCOperating SystemAndroid 8.0 Windows 10 My Question or IssueI bought spotify premium a while ago (4th of June to be exact) while the 3 months for 0,99 cents was being held. I ha...

  • Casual Listener
  • Plan Free/Premium Country The Netherlands Device Samsung Galaxy S8 INT and a PC Operating System Android 8.0 Windows 10   My Question or Issue I bought spotify premium a while ago (4th...
  • Kees5
  • Casual Listener
  • 372 Views
  • 2 replies
  • 0 likes
  • 372 Views
  • 2 replies
  • 0 likes

Charged twice per month

I have a premium $14.99 account but I’ve been getting charged $14.99 and another $9.99 a month. Why?? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question...

  • Visitor
  • I have a premium $14.99 account but I’ve been getting charged $14.99 and another $9.99 a month. Why??   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro la...
  • Billy-J
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

change family account for student account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI share a family account with my sister because we thought it would be cheaper instead of us ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I share...
  • Luan
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Questions about Spotify Premium

Hello, I'm writing because I had a question about subscribing to Spotify Premium. When I subscribe to Spotify Premium, I have the ability to download songs to listen to them offline. Do all those songs I downloaded while subscribed to Spotify Premium...

  • Casual Listener
  • Hello, I'm writing because I had a question about subscribing to Spotify Premium.   When I subscribe to Spotify Premium, I have the ability to download songs to listen to them offline. Do all ...
  • Yogii_C
  • Gig Goer
  • 572 Views
  • 3 replies
  • 0 likes
  • 572 Views
  • 3 replies
  • 0 likes

Solved!! Pay for someone else's subscription in Canada

Hi, I want to get a spotify subscription as a gift. How can I do that without just logging onto their account and just paying for it? A post below says you can get gift cards but this solution seems to be for US accounts. This account will be for Can...

  • Casual Listener
  • Hi,  I want to get a spotify subscription as a gift. How can I do that without just logging onto their account and just paying for it?  A post below says you can get gift cards but th...
  • Luan
  • Spotify Star
  • 700 Views
  • 3 replies
  • 0 likes
  • 700 Views
  • 3 replies
  • 0 likes

Spotify Premium - Pay Through Only1Giftcard

PlanFree - Looking to upgrade to premiumCountryAUSTRALIADeviceWindows 10 - Google ChromeOperating System(iOS 10, Android Oreo, Windows 10, My Question or IssueI have a Only1Giftcard by Visa. It is a prepaid giftcard (practically a visa card with 4645...

  • Casual Listener
  • Plan Free - Looking to upgrade to premium Country AUSTRALIA Device Windows 10 - Google Chrome Operating System (iOS 10, Android Oreo, Windows 10,   My Question or Issue I have a&n...
  • Billy-J
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

I'm paying though the setting says Free

PlanFree/Premium Which do I have and how do I cancel???CountrySwedenDevice(Macbook Pro early 2015)Operating System(OS X Yosemite 10.10.5) My Question or IssueUnable to cancel my Premium subscriptionSince several months my Spotify account claims to be...

  • Visitor
  •   Plan Free/Premium Which do I have and how do I cancel??? Country Sweden Device (Macbook Pro early 2015) Operating System (OS X Yosemite 10.10.5)   My Question or Issue Unable t...
  • Billy-J
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

HELP! Phone app keeps telling me to upgrade to premium. I am on premium!!

I have a premium account and on my PC and phone, I do not get any adverts. GOOD. BUT My phone app keeps telling me to upgrade to premium! This is really annoying since I have a monthly payment already set up and working. See the image attached. I can...

  • Gig Goer
  • I have a premium account and on my PC and phone, I do not get any adverts. GOOD.    BUT   My phone app keeps telling me to upgrade to premium! This is really annoying since I have ...
  • fredphoesh
  • Gig Goer
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Solved!! Premium Subscription via Globe Prepaid

I've been using Globe Prepaid load (SP129) for almost 2 years now as my mode of payment for Spotify premium. The transaction always goes smoothly. But tonight, this notice keeps on appearing whenever I try to subscribe. It keeps on saying that I shou...

  • Casual Listener
  • I've been using Globe Prepaid load (SP129) for almost 2 years now as my mode of payment for Spotify premium. The transaction always goes smoothly. But tonight, this notice keeps on appearing whenever...
  • Nice00
  • Visitor
  • 3134 Views
  • 4 replies
  • 2 likes
  • 3134 Views
  • 4 replies
  • 2 likes

Getting charged twice

PlanFree/PremiumCountryUSADevicePCOperating SystemWindows 10 My Question or Issue I just realized I am being charged on my Paypal account as well as my credit card. I need one of these payments discontinued, and wouldn't mind a refund of the duplicat...

  • Visitor
  •   Plan Free/Premium Country USA Device PC Operating System Windows 10   My Question or Issue   I just realized I am being charged on my Paypal account as well as my credit ...
  • Billy-J
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

I got in when the "spotify + Hulu" (non student) deal was offered, but now no Hulu >:|

PlanPremiumCountryUSDevicePC/Android PhoneOperating SystemWin 10/Android My Question or IssueTried to log into Hulu (verified in Spotify that it's linked), but says "Please Resubscribe"! -.-

  • Newbie
  •   Plan Premium Country US Device PC/Android Phone Operating System Win 10/Android   My Question or Issue Tried to log into Hulu (verified in Spotify that it's linked), but says "...
  • Billy-J
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • Hulu
  • 268 Views
  • 1 replies
  • 0 likes

Spotify - Family Plan

I am really disappointed in the service of Spotify. I started a community post over a year ago in 2018 raising the topic of providing a family plan in South Africa. I see many many other people have also started topics around this subject. However a ...

  • Casual Listener
  • I am really disappointed in the service of Spotify.   I started a community post over a year ago in 2018 raising the topic of providing a family plan in South Africa. I see many many other peo...
  • Luan
  • Spotify Star
  • 493 Views
  • 3 replies
  • 0 likes
  • 493 Views
  • 3 replies
  • 0 likes

NOT ELIGIBLE FOR SPOTIFY PREMIUM PROMO BUT STILL CHARGED?

How is it that spotify charged my credit card after sending a notice saying im not eligible for the promotion (3 months RM 2) yet charged my mastercard RM 4??? What is that? A fee to tell me im not eligiable??

  • Visitor
  • How is it that spotify charged my credit card after sending a notice saying im not eligible for the promotion (3 months RM 2) yet charged my mastercard RM 4??? What is that? A fee to tell me im not e...
  • Jose_M
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Me aparece error de mi tarjeta de Spotify nueva ¿que puedo hacer?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jose_M
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes