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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5101 Views
  • 23 replies
  • 2 likes
  • 5101 Views
  • 23 replies
  • 2 likes

Endless payment method downloader

I want to subscribe, but my payment method is endlessly loading. What could be the problem? I'm from Belarus.

  • Visitor
  • I want to subscribe, but my payment method is endlessly loading. What could be the problem? I'm from Belarus.
  • osornios
  • Spotify Star
  • 335 Views
  • 1 replies
  • 2 likes
  • 335 Views
  • 1 replies
  • 2 likes

Solved!! Premium Duo

Our kids have grown up, married and moved out. Should my wife and I switch from Premium Family to Premium Duo?

  • Casual Listener
  • Our kids have grown up, married and moved out. Should my wife and I switch from Premium Family to Premium Duo?
  • Billy-J
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Account hasn’t switched to Duo

PlanPremium DuoCountry Device(iPhone 7 Plus )Operating System(iOS 13.) I changed my subscription from Premium to Premium Duo 3 weeks ago, however, my personal account won’t switch over to Duo to enjoy the Duo perks with my partner (Duo working fine o...

  • Visitor
  •   Plan Premium Duo Country   Device (iPhone 7 Plus ) Operating System (iOS 13.)     I changed my subscription from Premium to Premium Duo 3 weeks ago, however, my perso...
  • OneByBoo
  • Roadie
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Free yet I got charged on my mobile number.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Премиум

Добрый день! Подключил подписку Premium через мобильного оператора МТС. В веб-версии мой план отображается без ошибок - Spotify Premium. Однако в мобильной версии он так и не поменялся с Free. Помогите, пожалуйста, исправить эту ошибку.PlanPremiumCou...

  • Casual Listener
  • Добрый день! Подключил подписку Premium через мобильного оператора МТС. В веб-версии мой план отображается без ошибок - Spotify Premium. Однако в мобильной версии он так и не поменялся с Free. Помоги...
  • Billy-J
  • Spotify Star
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can you use Premium and a Student Premium in one card?

When I'm trying to apply Student Premium with my card, it shows "Enter a valid credit card number.". Maybe it's the fact that there's already an existing Premium Account and I wanna use my card to give my sib the Premium Discount. What can I do?PlanP...

  • Casual Listener
  • When I'm trying to apply Student Premium with my card, it shows "Enter a valid credit card number.". Maybe it's the fact that there's already an existing Premium Account and I wanna use my card to gi...
  • patREKT
  • Casual Listener
  • 396 Views
  • 2 replies
  • 0 likes
  • 396 Views
  • 2 replies
  • 0 likes

Wanting to upgrade

I have a premium plan that comes with Hulu I’m wanting to upgrade to either duo or the family if I do will I lose Hulu??

  • Visitor
  • I have a premium plan that comes with Hulu I’m wanting to upgrade to either duo or the family if I do will I lose Hulu??  
  • Emilia_8
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Premium with Hulu Not Working

PlanPremiumCountryUSDeviceDesktop PCOperating SystemWindows 10 My Question or IssueI had the Student Premium with Hulu and activated the Hulu subscription. It's been a while since I've tried using it but now when I click the "Start Watching" in my "Y...

  • Visitor
  • Plan Premium Country US Device Desktop PC Operating System Windows 10   My Question or Issue I had the Student Premium with Hulu and activated the Hulu subscription. It's been a while ...
  • Billy-J
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • Activate
    Hulu
    Premium
  • 346 Views
  • 1 replies
  • 0 likes

Solved!! My plan is student discount but when I try to pay,it says Premium Duo. I cannot change my plan back.

PlanPremiumCountry DeviceIphone 7 plus Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Premium Country   Device Iphone 7 plus  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • zeykksy
  • Regular
  • 771 Views
  • 7 replies
  • 0 likes
  • 771 Views
  • 7 replies
  • 0 likes

Superuser Contribution False Price

PlanStudentCountryGermanyDeviceSamsung Galaxy S10Operating SystemAndroid 10My Question or IssueHello, i canceled my Student subscription. A few days later I subscribed it again and now I must pay ca. 10€ although I have a student subscription. Can an...

  • Visitor
  • Plan Student Country Germany Device Samsung Galaxy S10 Operating System Android 10 My Question or Issue Hello, i canceled my Student subscription. A few days later I subscribed it again and...
  • Ver
  • Spotify Legend
  • 437 Views
  • 2 replies
  • 0 likes
  • Price
  • 437 Views
  • 2 replies
  • 0 likes

I switched to a two user license and now it only works on my phone and Alexis cannot access Spotify.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 312 Views
  • 3 replies
  • 0 likes
  • 312 Views
  • 3 replies
  • 0 likes

Help me quickly with my damaged spotify premium card [ Poland ]

CountryPoland Hello, I come from Poland, I bought a premium spotify card worth PLN 20 in an electronic store, after returning home I took a coin and started to choose the code. At the time of scratching, the scratch card was partially scratched with ...

  • Visitor
  •   Country Poland   Hello, I come from Poland, I bought a premium spotify card worth PLN 20 in an electronic store, after returning home I took a coin and started to choose the code. At ...
  • Billy-J
  • Spotify Star
  • 539 Views
  • 1 replies
  • 0 likes
  • 539 Views
  • 1 replies
  • 0 likes

How to renew Premium Student

Hey everybody!I recently completed four years of undergrad at one college and am now about to start grad school at a different college. Is the Spotify Premium Student discount applicable to me still? Or am I only eligible for 4 years?Thanks for your ...

  • Visitor
  • Hey everybody! I recently completed four years of undergrad at one college and am now about to start grad school at a different college. Is the Spotify Premium Student discount applicable to me stil...
  • Billy-J
  • Spotify Star
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Why do I need family for Spotify Kids?

If I don't have 6 persons in my household why do I need to pay for the family plan in order to get Spotify Kids? My daughter tried it out for the last week we have been doing a trial for her but I am not about to pay 15 bucks just for me and her when...

  • Visitor
  • If I don't have 6 persons in my household why do I need to pay for the family plan in order to get Spotify Kids? My daughter tried it out for the last week we have been doing a trial for her but I am...
  • Billy-J
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Duo and Sonos

Me and my girlfriend have bought Spotify Duo recently. My girlfriend is the plan manager and I'm the plan member. When I'm playing music through Sonos, I have to do it through an external Spotify app, instead of doing it directly through Sonos. My gi...

  • Casual Listener
  • Me and my girlfriend have bought Spotify Duo recently. My girlfriend is the plan manager and I'm the plan member.   When I'm playing music through Sonos, I have to do it through an external Sp...
  • ALadegaard92
  • Casual Listener
  • 1432 Views
  • 1 replies
  • 0 likes
  • 1432 Views
  • 1 replies
  • 0 likes

3 Months Trial Error

Hi Im having issues rn about my first credit cart payment. I tried to sub samsung member plan and all my credit card informations was correct after that it gave an error and then i tried 1 more time and it said I used this card before.After all these...

  • Casual Listener
  • Hi   Im having issues rn about my first credit cart payment. I tried to sub samsung member plan and all my credit card informations was correct after that it gave an error and then i tried 1 m...
  • Billy-J
  • Spotify Star
  • 387 Views
  • 3 replies
  • 0 likes
  • 387 Views
  • 3 replies
  • 0 likes

Premium Why Ads?

PlanPremiumCountryNetherlandsDeviceWindows desktopOperating SystemWindows My Question or Issue Why am i still getting ads while having premium?

Dopi_0-1597912132054.png
  • Casual Listener
  •   Plan Premium Country Netherlands Device Windows desktop Operating System Windows   My Question or Issue   Why am i still getting ads while having premium?   &n...
  • robigouk
  • Composer
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

Superuser Contribution If I switch to Premium Duo with I loose my Hulu?

PlanPremiumCountryUSADeviceAndroidOperating SystemOreo My Question or IssueI was wondering what would happen to my Hulu if I happened to change my plan from the standard to Premium Duo.

  • Newbie
  •   Plan Premium Country USA Device Android Operating System Oreo   My Question or Issue I was wondering what would happen to my Hulu if I happened to change my plan from the stand...
  • Xenia
  • Moderator
  • 8192 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 8192 Views
  • 7 replies
  • 0 likes

cancel premium link on website throws error

I am trying to cancel my premium account via the button in the accounts page which points to the url https://www.spotify.com/us/account/subscription/change/intent/?target=free. Everytime I try this I get an error "Oops! Something went wrong, please t...

  • Visitor
  • I am trying to cancel my premium account via the button in the accounts page which points to the url https://www.spotify.com/us/account/subscription/change/intent/?target=free. Everytime I try t...
  • Billy-J
  • Spotify Star
  • 421 Views
  • 1 replies
  • 1 likes
  • 421 Views
  • 1 replies
  • 1 likes

Cannot change from Spotify Premium + headspace to just Premium

PlanPremium + HeadspaceCountrySwedenDeviceDesktopOperating SystemWindows 10 My Question or IssueI cannot change from Premium + Headspace subscription to just Premium. When i try to change i just get the message:"Can not change plans. This may be beca...

  • Newbie
  • Plan Premium + Headspace Country Sweden Device Desktop Operating System Windows 10   My Question or Issue I cannot change from Premium + Headspace subscription to just Premium. When i ...
  • Billy-J
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes