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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19310 Views
  • 27 replies
  • 4 likes
  • 19310 Views
  • 27 replies
  • 4 likes

Solved!! Changing plan in another country

Plan Premium Country Australia My Question or IssueJust moved to Australia and changed my payment method to an Australian one. I now what to change my plan to a Duo but I can’t? My current plan shows in $ but when I ask to change plans it shows all t...

  • Casual Listener
  • Plan Premium  Country Australia     My Question or Issue Just moved to Australia and changed my payment method to an Australian one.  I now what to change my plan to a D...
  • JennieD
  • Casual Listener
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can I buy and use Indian Spotify plan in Saudi Arabia

I am on trip to Saudi Arabia, I live in India. Want to know if I can buy and use Indian plan here in Saudi Arabia? If no then can I buy Saudi Arabia plan and still use it in India ? I will be returning back to India in a week or so.

  • Visitor
  • I am on trip to Saudi Arabia, I live in India. Want to know if I can buy and use Indian plan here in Saudi Arabia? If no then can I buy Saudi Arabia plan and still use it in India ? I will be returni...
  • Kiril
  • Moderator
  • 3870 Views
  • 1 replies
  • 0 likes
  • 3870 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unsubscribe

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jeremy
  • Spotify Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address Invalid when updating payment information

I keep getting the message "address invalid" when updating the payment information. I already tried incognito, different browsers, different networks, different devices, and different ways of writing the address and nothing works. I also spent three ...

  • Newbie
  • I keep getting the message "address invalid" when updating the payment information. I already tried incognito, different browsers, different networks, different devices, and different ways of writing...
  • Jeremy
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Spotify Duo Not Working for My Partner & I

I'm sitting here with my husband and I sent him the link to our Spotify Duo plan. As he adds in our home address, the system says we're 'not in the same country' and to 'try again when we're in the same country. We're at our kitchen table having brea...

  • Visitor
  • I'm sitting here with my husband and I sent him the link to our Spotify Duo plan. As he adds in our home address, the system says we're 'not in the same country' and to 'try again when we're in the s...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription using Smart carrier error

My Question or IssueHi!I'm having a problem. I'm trying to pay my 149 plan via smart with 200 worth of load, but after i enter the pin, its just keep on error(see below photo). And receive a text message that my sim is already under subscription(seco...

  • Newbie
  •     My Question or Issue Hi!I'm having a problem. I'm trying to pay my 149 plan via smart with 200 worth of load, but after i enter the pin, its just keep on error(see below photo). And ...
  • Jeremy
  • Spotify Legend
  • 2040 Views
  • 3 replies
  • 0 likes
  • 2040 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Premium and listening to different music same time

PlanPremium familyCountryFinlandDevice(iPhone 11 Pro, 12 Pro, 13 ProOperating SystemiOS 15.5 My Question or IssueWe have a family premium account and 4 users. How can we listen to different music at the same time?

  • Visitor
  • Plan Premium family Country Finland Device (iPhone 11 Pro, 12 Pro, 13 Pro Operating System iOS 15.5   My Question or Issue We have a family premium account and 4 users. How can we list...
  • AdamDamon
  • Spotify Star
  • 1906 Views
  • 1 replies
  • 0 likes
  • 1906 Views
  • 1 replies
  • 0 likes

Got Giftcard from another country as a gift, and now I can't accept it

PlanPremiumCountryCzechia (giftcard from Austria)DevicePCOperating SystemWindows 10 - Google ChromeMy Question or IssueHello, so, I got a gift card from my girl friend, because she was in Austria and wanted to make me feel happy. I live in Czechia, s...

  • Casual Listener
  • Plan Premium Country Czechia (giftcard from Austria) Device PC Operating System Windows 10 - Google Chrome My Question or Issue Hello, so, I got a gift card from my girl friend, because she ...
  • Billy-J
  • Spotify Star
  • 1269 Views
  • 3 replies
  • 0 likes
  • 1269 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium family

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)HiIm looking at getting a premium family account but I’m moving to NZ and the other family members using the accou...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Hi Im looking at getting a premium f...
  • Dian
  • Spotify Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! My ex cancelled our premium duo: how do I switch to premium?

Dear team, I just received the email indicating my ex cancelled our premium duo account (he is the administrator). When clicking on the link included in the email to subscribe on my own it only redirects to spotify free. Do I have to go through free ...

  • Casual Listener
  • Dear team,  I just received the email indicating my ex cancelled our premium duo account (he is the administrator). When clicking on the link included in the email to subscribe on my own it onl...
  • Billy-J
  • Spotify Star
  • 2338 Views
  • 5 replies
  • 1 likes
  • 2338 Views
  • 5 replies
  • 1 likes

My payment for premium is not going my card is not going through

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't log in and tried everything

Hi, I'm using spotify premium and my phone is android. I didn't change my password or change anything (and I didn't use 'log out my all device') but Spotify logged out itself. And when I tried to log in it says 'you are offline, check your connection...

  • Music Fan
  • Hi, I'm using spotify premium and my phone is android. I didn't change my password or change anything (and I didn't use 'log out my all device') but Spotify logged out itself. And when I tried to log...
  • Homermenow
  • Visitor
  • 3052 Views
  • 5 replies
  • 0 likes
  • 3052 Views
  • 5 replies
  • 0 likes

Superuser Contribution Family Plan

I am currently on a Family Plan that my dad started. I am wondering if I got off his family plan and created my own if it would delete all my data and music that I currently have with his plan.

  • Visitor
  • I am currently on a Family Plan that my dad started. I am wondering if I got off his family plan and created my own if it would delete all my data and music that I currently have with his plan. 
  • OscarDC
  • Moderator
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium - error

I’m trying to add my email to the Spotify duo account my mom has and Spotify is saying I’m trying to login from a different country when I’m inside her house while doing it. How to contact them about it?

  • Newbie
  • I’m trying to add my email to the Spotify duo account my mom has and Spotify is saying I’m trying to login from a different country when I’m inside her house while doing it. How to contact them about...
  • OscarDC
  • Moderator
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

Superuser Contribution Difficulty with payments and purchases in Nigeria

PlanPremium CountryNigeria DeviceSamsung A30S Operating SystemAndroid 11 My Question or IssueSo I've been using the Premium subscription for a long time now, but recently, about a month ago, I haven't been able to renew my subscription as all the deb...

  • Newbie
  • Plan Premium   Country Nigeria   Device Samsung A30S   Operating System Android 11   My Question or Issue So I've been using the Premium subscription for a long time ...
  • Jeremy
  • Spotify Legend
  • 575 Views
  • 1 replies
  • 1 likes
  • 575 Views
  • 1 replies
  • 1 likes

403 error trying to start family plan

PlanFreeCountryUsaDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueMy account was previously set to a family plan and we decided to cancel. We are now trying to restart our subscription to the family plan but the website gives m...

  • Visitor
  • Plan Free Country Usa Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue My account was previously set to a family plan and we decided to cancel. We are ...
  • Billy-J
  • Spotify Star
  • 716 Views
  • 1 replies
  • 0 likes
  • 716 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Got an (audio) ad from Spotify despite premium

PlanPremiumCountryRomaniaDeviceDesktop appOperating SystemWindows 10 I was listening to the Joe Rogan's podcast and got an (audio) ad mid-podcast for another podcast, called something like "Brandon &". It was not an embedded ad, it came from Spotify,...

  • Newbie
  • Plan Premium Country Romania Device Desktop app Operating System Windows 10   I was listening to the Joe Rogan's podcast and got an (audio) ad mid-podcast for another podcast, called so...
  • splambob
  • Casual Listener
  • 16650 Views
  • 23 replies
  • 10 likes
  • podcast
    Premium accounts
  • 16650 Views
  • 23 replies
  • 10 likes

Superuser Contribution Charged

Why was i charged for premium but my account says free even though you charged me for this month on July 7th at 4amNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumC...

  • Visitor
  • Why was i charged for premium but my account says free even though you charged me for this month on July 7th at 4amNone of the below information is required. However, the more you provide the easier ...
  • CarlosE
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

payment

PlanPremiumCountryChileDevice(iPhone)Operating System(iOS 15) My Question or Issueim being premium for a long time, but just now i start a premium familiar plan, and i have 12.000 chilean pesos in my bank account and they discount me 5000 chilean pes...

  • Newbie
  • Plan Premium Country Chile Device (iPhone) Operating System (iOS 15)   My Question or Issue im being premium for a long time, but just now i start a premium familiar plan, and i have 1...
  • Bittencourt
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes