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Please see below the most popular frequently asked questions.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7885 Views
  • 23 replies
  • 2 likes
  • 7885 Views
  • 23 replies
  • 2 likes

3 months free change plan

PlanFree/CountrySpainDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a question, can I start premium plan for the 3 free premium months and before the 3 month...

  • Visitor
  • Plan Free/ Country Spain Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a questi...
  • Billy-J
  • Spotify Star
  • 566 Views
  • 1 replies
  • 0 likes
  • 566 Views
  • 1 replies
  • 0 likes

Payment error

Ho riscontrato un problema con il pagamento per passaggio a premium. Ho provato con due carte appartenenti a due banche diverse ma da errore a entrambe.ho provato con la navigazione in incognito.la carta è abilitata per l’estero.ci sono abbastanza so...

  • Casual Listener
  • Ho riscontrato un problema con il pagamento per passaggio a premium. Ho provato con due carte appartenenti a due banche diverse ma da errore a entrambe. ho provato con la navigazione in incognito. ...
  • Paolo11398
  • Casual Listener
  • 584 Views
  • 4 replies
  • 1 likes
  • 584 Views
  • 4 replies
  • 1 likes

[All Platforms][Developer] Cant buy Duo premium, no matter the option

Cant buy Duo premium on south africa store, no matter the option it always defaults to mobile(vodacom) payment which is more expensive and i dont have a vodacom cell number, Fix your site and improve your support agents, They dont actually read what ...

  • Casual Listener
  • Cant buy Duo premium on south africa store, no matter the option it always defaults to mobile(vodacom) payment which is more expensive and i dont have a vodacom cell number, Fix your site and improve...
  • 340 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Developer
  • 340 Views
  • 0 replies
  • 0 likes

Solved!! Start 3 month Premium

PlanFree. Want a PremiumCountryUkraineDeviceAsus x75vc | Samsung Galaxy M31sOperating SystemWindows 10 | Android 10 My Question or IssueHi. I want to start premium but when I enter my card info I always get the message "Something went wrong. Please t...

  • Casual Listener
  • Plan Free. Want a Premium Country Ukraine Device Asus x75vc | Samsung Galaxy M31s Operating System Windows 10 | Android 10   My Question or Issue Hi. I want to start premium but when I...
  • Billy-J
  • Spotify Star
  • 500 Views
  • 1 replies
  • 3 likes
  • 500 Views
  • 1 replies
  • 3 likes

How to keep downloaded music on phone without internet

PlanPremium CountryUnited States DeviceiPhone SE My Question or IssueHello! My question is, if I pay in advance for a period of time (say 12 months) does that mean that I won't need internet access to my phone in order to maintain the ability to play...

  • Newbie
  • Plan Premium    Country United States   Device iPhone SE   My Question or Issue Hello!  My question is, if I pay in advance for a period of time (say 12 months) doe...
  • Billy-J
  • Spotify Star
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Can't start premium

Planwant to start PremiumCountryUkraineDeviceMacBook Pro 2019Operating SystemmacOS 10.15.7 (19H2) My Question or IssueHi. I want to start premium but when I enter my card info I always get the message "Something went wrong. Please try again, or go to...

  • Casual Listener
  • Plan want to start Premium Country Ukraine Device MacBook Pro 2019 Operating System macOS 10.15.7 (19H2)   My Question or Issue Hi. I want to start premium but when I enter my card inf...
  • DenM1ha
  • Casual Listener
  • 483 Views
  • 3 replies
  • 1 likes
  • 483 Views
  • 3 replies
  • 1 likes

Superuser Contribution Pagamento na troca de plano

Olá, Tenho uma assinatura Premium individual e quero mudar para o Plano Família, minha dúvida é: a cobrança desse mês já foi feita no meu cartão, trocando o plano virá uma segunda cobrança ou o valor do novo plano virá à partir do próximo mês? Como f...

  • Newbie
  • Olá,   Tenho uma assinatura Premium individual e quero mudar para o Plano Família, minha dúvida é: a cobrança desse mês já foi feita no meu cartão, trocando o plano virá uma segunda cobrança o...
  • OneByBoo
  • Roadie
  • 637 Views
  • 1 replies
  • 0 likes
  • cobrança
    Famil Plan
    Premium
  • 637 Views
  • 1 replies
  • 0 likes

I can't pay for my subscription

Не могу оплатить подписку. У меня нет ни одной пластиковой карты Visa или Mastercard поэтому я создал виртуальную карту через банки моей страны (России) в частности qiwi.com , Яндекс.Деньги, СберБанк и пытаюсь привязать какую либо из них к моему проф...

  • Visitor
  • Не могу оплатить подписку. У меня нет ни одной пластиковой карты Visa или Mastercard поэтому я создал виртуальную карту через банки моей страны (России) в частности qiwi.com , Яндекс.Деньги, СберБанк...
  • OneByBoo
  • Roadie
  • 949 Views
  • 1 replies
  • 0 likes
  • 949 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 months free trial offer

PlanTrial PremiumCountryItalyDeviceOne Plus 7Operating System(Android Oxygen) My QuestionI've never had Spotify Premium, only the Free one. Today I signed up for a 3 month trial offer and I prepaid premium account for one year from the end of the off...

  • Visitor
  • Plan Trial Premium Country Italy Device One Plus 7 Operating System (Android Oxygen)   My Question I've never had Spotify Premium, only the Free one. Today I signed up for a 3 month tr...
  • Mihail
  • Spotify Legend
  • 2228 Views
  • 2 replies
  • 0 likes
  • 3 months
    offer
  • 2228 Views
  • 2 replies
  • 0 likes

Superuser Contribution Canceling Premium due to pop-up ads to premium users

Canceling my membership since Spotify doesn't care about premium users not wanting to see ads that they are calling a "feature" or "recommendation" If I'm paying, I expect NO ADS. I have ALL NOTIFICATIONS OFF, RESPECT IT, SPOTIFY. PlanPremium DeviceS...

Screenshot_20201118-152854_Spotify.jpg Screenshot_20201118-092744_Spotify.jpg
  • Roadie
  • Canceling my membership since Spotify doesn't care about premium users not wanting to see ads that they are calling a "feature" or "recommendation"   If I'm paying, I expect NO ADS.  I ha...
  • Mr_Rhee
  • Music Fan
  • 540 Views
  • 4 replies
  • 1 likes
  • 540 Views
  • 4 replies
  • 1 likes

Superuser Contribution New subscription / Custom URL

Hello, I recently just canceled my old account and signed up for a new premium subscription for my business. I went through the process and picked the username I wanted but it doesn't seem to display other from the weird string of letters/numbers. Do...

  • Casual Listener
  • Hello,   I recently just canceled my old account and signed up for a new premium subscription for my business. I went through the process and picked the username I wanted but it doesn't seem t...
  • Mihail
  • Spotify Legend
  • 1387 Views
  • 5 replies
  • 0 likes
  • 1387 Views
  • 5 replies
  • 0 likes

Move abroad

Hi,I moved from The Netherlands to Belgium some time ago and I'd like to share a duo account with my roommate now, but this doesn't work since my account is still set in The Netherlands. How can I change my country (without creating a new account and...

  • Casual Listener
  • Hi, I moved from The Netherlands to Belgium some time ago and I'd like to share a duo account with my roommate now, but this doesn't work since my account is still set in The Netherlands. How can I ...
  • Maxim
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • Account
  • 326 Views
  • 1 replies
  • 0 likes

PAYMENT PROBLEM

Hiçbiri olamaz. Ancak, ne kadar çok sağlarsanız, denemek ve yardım etmek bizim için o kadar kolay olacaktır.PlanÜcretsiz / PremiumÜlke Türkiye cihaz Samsung a31İşletim sistemiAndroid Sorum veya SorunumÖdeme sorunu yaşıyorum.Ödemeye çalışıyorum ama kr...

  • Visitor
  • Hiçbiri olamaz. Ancak, ne kadar çok sağlarsanız, denemek ve yardım etmek bizim için o kadar kolay olacaktır. Plan Ücretsiz / Premium Ülke Türkiye    cihaz Samsung a31 İşletim sist...
  • OneByBoo
  • Roadie
  • 565 Views
  • 1 replies
  • 0 likes
  • 565 Views
  • 1 replies
  • 0 likes

Premium still plays ads

PlanPremiumCountryUSADeviceGalaxy Note 20 UltraOperating SystemAndroid 10 My Question or IssueI've been getting ads in the Besties Podcast. I'm aware of Artist generated ones, I have that when I listen to Rooster Teeth and others. This is a SPOTIFY p...

  • Newbie
  • Plan Premium Country USA Device Galaxy Note 20 Ultra Operating System Android 10   My Question or Issue I've been getting ads in the Besties Podcast. I'm aware of Artist generated ones...
  • OneByBoo
  • Roadie
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

Can't activate my 3 month free trial

PlanFree/PremiumCountryUkraineOperating SystemWindows 10 My Question or IssueI am unable to start my 3 month premium holiday trial. I entered my credit card information, but I get the message “Something went wrong. Please try again or contact our sup...

  • Casual Listener
  •   Plan Free/Premium Country Ukraine Operating System Windows 10   My Question or Issue I am unable to start my 3 month premium holiday trial. I entered my credit card information, ...
  • Billy-J
  • Spotify Star
  • 652 Views
  • 3 replies
  • 0 likes
  • 652 Views
  • 3 replies
  • 0 likes

Wrong Premium Charcing

I was using Student version of the Premium for years. When the time expired, I always sent the required documents. Suddenly, without any notification mail, Spotify started charging normal Premium price. I canceled my Premium membership when I realize...

  • Visitor
  • I was using Student version of the Premium for years. When the time expired, I always sent the required documents. Suddenly, without any notification mail, Spotify started charging normal Premium pri...
  • Billy-J
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Plan changed without my knowledge--what next?

PlanStudent Premium w Headspace --> Premium w HeadspaceCountryUK Device(iPhone 8+, PC)Operating System(Windows 10, iOS 14) My Question or IssueMy plan changed from Student Premium to Premium without my awareness. As far as I'm aware I was not informe...

  • Newbie
  • Plan Student Premium w Headspace --> Premium w Headspace Country UK   Device (iPhone 8+, PC) Operating System (Windows 10, iOS 14)   My Question or Issue My plan changed from ...
  • Billy-J
  • Spotify Star
  • 750 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
    Student
    student premium
  • 750 Views
  • 1 replies
  • 0 likes

Not being received £10 Gift card after listening to 1 hour playlist and completing their survey

PlanFree/PremiumCountryUnited KingdomDeviceWindows 10/Samsung A21Operating System Windows 10/Android 10.0 My Question or IssueSpotify emailed me about listening to their recommended playlist for 1 hour thenthey will email me a survey to do after to c...

Screenshot 2020-11-20 191334.png Screenshot 2020-11-20 191441.png
  • Visitor
  •   Plan Free/Premium Country United Kingdom Device Windows 10/Samsung A21 Operating System  Windows 10/Android 10.0   My Question or Issue Spotify emailed me about listening ...
  • Billy-J
  • Spotify Star
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't link a card - Не могу привязать карту (Казахстан)

PlanFree (trying to purchase Premium)CountryKazakhstanDeviceiPhone SEOperating SystemiOS 13, Windows 10 My Question or IssueHello. Faced a problem - I can not pay for the subscription.After downloading the application, I went through a trial period o...

  • Visitor
  • Plan Free (trying to purchase Premium) Country Kazakhstan Device iPhone SE Operating System iOS 13, Windows 10   My Question or Issue Hello. Faced a problem - I can not pay for the sub...
  • Ivan
  • Spotify Legend
  • 4557 Views
  • 5 replies
  • 2 likes
  • kaspi
    kazakhstan
    Premium
    sber
  • 4557 Views
  • 5 replies
  • 2 likes

Descontento con el servicio

Compre premium duo y sólo 1 tiene premium, el otro es básico y tengo que ecuchar 3 comerciales para escuchar una sola canción.No estoy feliz con el servicio y quiero sacar los datos de tarjeta porque no pagaré por algo a medias y no me permite sacarl...

  • Visitor
  • Compre premium duo y sólo 1 tiene premium, el otro es básico y tengo que ecuchar 3 comerciales para escuchar una sola canción. No estoy feliz con el servicio y quiero sacar los datos de tarjeta porq...
  • Billy-J
  • Spotify Star
  • 546 Views
  • 1 replies
  • 0 likes
  • 546 Views
  • 1 replies
  • 0 likes