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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 46177 Views
  • 16 replies
  • 4 likes
  • 46177 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28969 Views
  • 19 replies
  • 2 likes
  • 28969 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20323 Views
  • 6 replies
  • 1 likes
  • 20323 Views
  • 6 replies
  • 1 likes

Solved!! Charged twice per month from old and new credit card

I am using premium family subscription. 3 months ago I changed my payment method. I changed the credit card to another one. But now I realised Spotify withdrew money twice (from both of the new card and old card). How can we fix this problem? And How...

  • Newbie
  •   I am using premium family subscription. 3 months ago I changed my payment method. I changed the credit card to another one. But now I realised Spotify withdrew money twice (from both of the n...
  • Luan
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Solved!! Subscription for people one the move

PlanFree/PremiumCountry Not FixedDevicePixel XLOperating System Android Oreo My Question or Issue I am from India but am always on the move. My job involves living and working in various countries. Could I take premium in country and enjoy premium be...

  • Regular
  • Plan Free/Premium Country  Not Fixed Device Pixel XL Operating System  Android Oreo   My Question or Issue  I am from India but am always on the move. My job involv...
  • Loxer
  • Spotify Star
  • 407 Views
  • 10 replies
  • 0 likes
  • 407 Views
  • 10 replies
  • 0 likes

Solved!! Premium account PIN

PlanPremiumCountryINDIAWhy do I have to enter my PIN for the premium account? I've never entered my PIN before for anything. Is it safe to enter my PIN?

  • Casual Listener
  • Plan Premium Country INDIA Why do I have to enter my PIN for the premium account? I've never entered my PIN before for anything. Is it safe to enter my PIN?  
  • isaumyam
  • Composer
  • 2327 Views
  • 1 replies
  • 0 likes
  • 2327 Views
  • 1 replies
  • 0 likes

Solved!! inquiries re: Gift Card for Premium

PlanPremiumCountry CanadaDeviceiphone 6plus and hp laptopOperating Systemios something and windows 10 My Question or Issue I've really wanted to get spotify premium for some time now. I could not connect it to my debit account, however, so I went and...

  • Casual Listener
  • Plan Premium Country  Canada Device iphone 6plus and hp laptop Operating System ios something and windows 10   My Question or Issue  I've really wanted to get spoti...
  • Keanu_C
  • Spotify Star
  • 556 Views
  • 3 replies
  • 0 likes
  • Gift Card
    PLEASE HELP
    Premium
  • 556 Views
  • 3 replies
  • 0 likes

Superuser Contribution My premium has been disavtivated and I CAN'T upgrade to premium anymore, find picture attached HELP

I opened my spotify and the following pop showed up, I always used the PREMIUM & also paid every month due my phone operator. Now I moved from luxembourg to Thailand and I cancelled my phone abonement. I need to change the paimenent settings, but eve...

  • Newbie
  • I opened my spotify and the following pop showed up, I always used the PREMIUM & also paid every month due my phone operator.   Now I moved from luxembourg to Thailand and I cancelled my p...
  • Peter
  • Spotify Legend
  • 173 Views
  • 2 replies
  • 0 likes
  • 173 Views
  • 2 replies
  • 0 likes

Unable to cancel premium account

I registered online via Spotify and app shows premium. I am being charged premium and want to cancel go to free account, however when I go online, it shows my account as free so I’m unable to cancel. It should NOT be this difficult to cancel a subscr...

  • Casual Listener
  • I registered online via Spotify and app shows premium. I am being charged premium and want to cancel go to free account, however when I go online, it shows my account as free so I’m unable to cancel....
  • Billy-J
  • Spotify Star
  • 424 Views
  • 3 replies
  • 0 likes
  • 424 Views
  • 3 replies
  • 0 likes

Does A Premium Code from Germany work in Russia?

This is not really a question about an Issue, I just didn't find anything about it online.If I buy a Spotify Card in a store here in Germany, is someone in Russia able to use it? Thank you for your help

  • Newbie
  •   This is not really a question about an Issue, I just didn't find anything about it online. If I buy a Spotify Card in a store here in Germany, is someone in Russia able to use it?   T...
  • Brunelicia
  • Spotify Star
  • 1029 Views
  • 1 replies
  • 0 likes
  • 1029 Views
  • 1 replies
  • 0 likes

Superuser Contribution Give me my premium

PlanFree/PremiumCountry TurkeyDevice(iPhone 5S,Pc)Operating System(Windows 10) My Question or Issue I just bought premium and it took my money.But now it says your payment has not taken.

  • Newbie
  •   Plan Free/Premium Country  Turkey Device (iPhone 5S,Pc) Operating System (Windows 10)   My Question or Issue  I just bought premium and it took my money.But now it sa...
  • Peter
  • Spotify Legend
  • 212 Views
  • 2 replies
  • 0 likes
  • 212 Views
  • 2 replies
  • 0 likes

Didn't get Google home mini after getting email

I registered for the free mini as part of my Premium subscription but never got it .I did get email that I qualified . what happened?

  • Newbie
  • I registered for the free mini as part of my Premium subscription but never got it .I did get email that I qualified . what happened?   
  • Billy-J
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Cannot pay

I live in the US, but use a foreign bank (Nordea). Therefore I can't pay! It says something like "credit card information does not match your country".. Any solutions?

  • Casual Listener
  •      I live in the US, but use a foreign bank (Nordea). Therefore I can't pay! It says something like "credit card information does not match your country".. Any solutions?
  • Maxim
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Wrong info for subscription shown when returned back after terms and conditions page

PlanFreeCountry IndiaDeviceMI A1Operating SystemAndroid One My Question or Issue The information is misleading unless the options are changed. UI defaulted to one day's cost while selected option remains to be selected as before (1 year)

  • Newbie
  • Plan Free Country  India Device MI A1 Operating System Android One   My Question or Issue  The information is misleading unless the options are changed. UI defaulted to one...
  • OneByBoo
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • india
    options
    Subscription
    Terms & Condition
  • 354 Views
  • 1 replies
  • 0 likes

Cobrança a mais

Tenho um plano Premium estudantil, mas fizeram a cobrança do Premium normal.Meu país e o Brasil.

  • Casual Listener
  • Tenho um plano Premium estudantil, mas fizeram a cobrança do Premium normal. Meu país e o Brasil. 
  • Brunelicia
  • Spotify Star
  • 247 Views
  • 3 replies
  • 0 likes
  • 247 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify premium bugged

I recently started my free trial for 1 month Spotify premium .I have relogged in multiple times in the app but it still shows the premium tab also the download feature works .On the website it states this :"your premium member ship will automatically...

  • Not applicable
  • I recently started my free trial for 1 month Spotify premium . I have relogged in multiple times in the app but it still shows the premium tab also the download feature works . On the website it st...
  • Peter
  • Spotify Legend
  • 600 Views
  • 2 replies
  • 0 likes
  • 600 Views
  • 2 replies
  • 0 likes

QR Codes for tattoo

Hello,if I make a tattoo with a song QR code, do you think I can play the song with tattoo when I scan?E.G. in attachment image

  • Regular
  • Hello, if I make a tattoo with a song QR code, do you think I can play the song with tattoo when I scan? E.G. in a ttachment image
  • Brunelicia
  • Spotify Star
  • 40891 Views
  • 4 replies
  • 1 likes
  • 40891 Views
  • 4 replies
  • 1 likes

Solved!! Curve debit card issue

PlanFamily PremiumCountrySweden Hi, I have a Curve fintech card, which works as I can pick any other credit/debit card I have as the underlying card when I pay. The thing is I live in Sweden, so I like to pay SEK. However Curve is operated in UK, the...

  • Newbie
  • Plan Family Premium Country Sweden   Hi, I have a Curve fintech card, which works as I can pick any other credit/debit card I have as the underlying card when I pay. The thing is I live in ...
  • Maxim
  • Spotify Star
  • 1100 Views
  • 1 replies
  • 1 likes
  • 1100 Views
  • 1 replies
  • 1 likes

Adverts playing before my favoutite Podcast - and I'm on Premium

So just in the last week or so I've noticed Spotify have started running short ads at the start of my favourite pocast. I thought I was paying a monthly fee to avoid ads, which I can't stand - what gives?!

  • Casual Listener
  • So just in the last week or so I've noticed Spotify have started running short ads at the start of my favourite pocast. I thought I was paying a monthly fee to avoid ads, which I can't stand - what g...
  • Noah
  • Spotify Star
  • 1565 Views
  • 3 replies
  • 0 likes
  • ads
    Ads-premium accounts
    advertising
    advertisment
    Premium
  • 1565 Views
  • 3 replies
  • 0 likes

Stolen account

Please somebody has stolen my account and changed my email pls what can i do, i want it back i have premium

  • Casual Listener
  • Please somebody has stolen my account and changed my email pls what can i do, i want it back i have premium
  • OneByBoo
  • Community Legend
  • 294 Views
  • 5 replies
  • 0 likes
  • 294 Views
  • 5 replies
  • 0 likes

Code der Geschenkkarte funktioniert nicht

Ich habe mir eine Geschenkkarte gekauft sie wurde aktiviert, jedoch funktioniert der Code nicht. Ich habe auf Gross-Kleinschreibung geachtet und auch das alles richtig geschrieben ist aber es funktioniert immer noch nicht, kann mir jemand helfen?

  • Newbie
  • Ich habe mir eine Geschenkkarte gekauft sie wurde aktiviert, jedoch funktioniert der Code nicht. Ich habe auf Gross-Kleinschreibung geachtet und auch das alles richtig geschrieben ist aber es funktio...
  • Maxim
  • Spotify Star
  • 24390 Views
  • 1 replies
  • 3 likes
  • 24390 Views
  • 1 replies
  • 3 likes

Spotify can't take money from PayPal

PlanPremiumCountry PolandDeviceAllOperating System My Question or Issue I have premium from about 4 years, always pay with PayPal, but now the Spotify cant take money from my account. In PayPal have more than 30zł

  • Newbie
  •   Plan Premium Country  Poland Device All Operating System     My Question or Issue  I have premium from about 4 years, always pay with PayPal, but now the Spotify...
  • OneByBoo
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Fui cobrado duas vezes

ocorre que fui comprar o premium família, porém quando tentei pagar pelo aplicativo ocorreu um erro e não deu certo, mas foi descontado e eu não recebí o benefício do premium. Quando tentei pagar denovo pelo navegador, conseguí comprar. Foi descontad...

  • Newbie
  • ocorre que fui comprar o premium família, porém quando tentei pagar pelo aplicativo ocorreu um erro e não deu certo, mas foi descontado e eu não recebí o benefício do premium. Quando tentei pagar den...
  • Brunelicia
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes