Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Sunday
amgb20
Casual Listener
106522 Views
70 replies
8 likes

106522 Views
70 replies
8 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-09-17 5:20:26 PM
nacho121
Visitor
13173 Views
24 replies
2 likes

13173 Views
24 replies
2 likes

Superuser Contribution złe konto i subskrybcja

CountryPoland DeviceSamsung Galaxy s10 plus My ProblemKiedy chciałem skorzystać z Darmowego Okresu Próbnego logując się do aplikacji na telefonie przypadkiem skorzystałem z opcji One Step Login i użyłem innego konta niż mam teraz. Do konta nie mam do...

Maksymilian_Taszlow
Newbie
Country Poland Device Samsung Galaxy s10 plus My Problem Kiedy chciałem skorzystać z Darmowego Okresu Próbnego logując się do aplikacji na telefonie przypadkiem skorzystałem z op...
2021-12-14 5:54:08 PM
2021-12-15 4:28:39 PM
Elena
Moderator
320 Views
1 replies
0 likes

320 Views
1 replies
0 likes

Solved!!Superuser Contribution Payment Required... Less Then 30 Days Since Last Payment

Hello everyone, I need help. On November 23, 2021, my payment failed and I had to update card number. I had accidentally switched my plan from family to premium. During this time, my card was charged $10.49 (premium plan) CAD for 30 days. I had chang...

stofty
Newbie
Hello everyone, I need help. On November 23, 2021, my payment failed and I had to update card number. I had accidentally switched my plan from family to premium. During this ti...
2021-12-14 8:07:57 PM
2021-12-15 2:30:55 PM
Mario
Spotify Legend
454 Views
1 replies
0 likes

454 Views
1 replies
0 likes

Superuser Contribution Does $99 gift card cover a year?

PlanPremium My Question or IssueI'm interested in paying for Spotify for a year and I've seen $99 12-month gift cards available online. Given that the monthly subscription is $9.99, I'm wondering if the gift card actually gives a year of service or b...

ramblingsu
Newbie
Plan Premium My Question or Issue I'm interested in paying for Spotify for a year and I've seen $99 12-month gift cards available online. Given that the monthly subscription is $9....
2021-12-14 8:09:13 PM
2021-12-15 2:22:14 PM
MafeG
Spotify Legend
1757 Views
1 replies
0 likes

1757 Views
1 replies
0 likes

Solved!!Superuser Contribution Does the free 3 months of premium work with premium codes?

PlanFreeCountryUnited StatesDeviceASUS Zenbook 14Operating SystemWindows 10 My Question or IssueCurrently, as you all know, there is a deal of when you have your first purchase of premium, you get 3 months free. I am planning to buy a premium code at...

ramanamoru
Regular
Plan Free Country United States Device ASUS Zenbook 14 Operating System Windows 10 My Question or Issue Currently, as you all know, there is a deal of when you have your first purcha...
2021-06-08 3:49:19 AM
2021-12-15 8:16:05 AM
Kiril
Moderator
5695 Views
6 replies
0 likes
Premium

5695 Views
6 replies
0 likes

Superuser Contribution Ads during podcasts

PlanPremium IssueI get Spotify ads during podcasts even though I have premium. When is this bug going to get fixed?

Zauxst
Regular
Plan Premium Issue I get Spotify ads during podcasts even though I have premium. When is this bug going to get fixed?
2021-12-13 3:26:11 PM
2021-12-14 10:18:04 PM
wowwwitserin
Casual Listener
492 Views
2 replies
0 likes
podcast ads
Premium

492 Views
2 replies
0 likes

Superuser Contribution All playlists greyed out

PlanPremiumCountryiPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAnyone having issues with playlists being greyed out? All mine are like that on mobile app?

Cb80
Regular
Plan Premium Country iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Anyone having issues with playlists being greyed out? All mine ...
2021-12-11 1:36:57 AM
2021-12-14 3:44:32 PM
Alex
Spotify Legend
882 Views
10 replies
0 likes

882 Views
10 replies
0 likes

Superuser Contribution Cannot get someone in my Duo plan

PlanPremium (Duo)CountryUK DeviceMultiple devices (Macbook, Samsung, Google Pixel) My Question or IssueHello, I'm trying to add my partner to my Premium Duo.On my side, it's already showing as Premium Duo subscription.However, when she tries to accep...

friko515
Newbie
Plan Premium (Duo) Country UK Device Multiple devices (Macbook, Samsung, Google Pixel) My Question or Issue Hello, I'm trying to add my partner to my Premium Duo. On m...
2021-12-13 11:41:19 AM
2021-12-14 10:42:57 AM
Alex
Spotify Legend
258 Views
1 replies
0 likes

258 Views
1 replies
0 likes

Duo plan - mirror content?

We finally upgraded to a Duo plan so my wife and I can use Spotify at the same time. We've used one account for years, and all of our content is on my account. We assumed that when we added Duo and she signed up and joined the account, she'd be able ...

msteinruck
Newbie
We finally upgraded to a Duo plan so my wife and I can use Spotify at the same time. We've used one account for years, and all of our content is on my account. We assumed that when we ...
2021-12-13 5:33:58 PM
2021-12-14 3:11:03 AM
Bittencourt
Spotify Star
482 Views
1 replies
0 likes

482 Views
1 replies
0 likes

CANCELLING MY CARD ON ANOTHER ACCOUNT (NOT MINE ACCOUNT)

Some time ago (don't remember exactly when, maybe 3 months ago) I borrow to my cousin my card data so she could buy Premium. I don't have any receipt on my mail of that buy, how can I cancel it? Also, how can I know how many accounts I have linked to...

nicoloma99
Casual Listener
Some time ago (don't remember exactly when, maybe 3 months ago) I borrow to my cousin my card data so she could buy Premium. I don't have any receipt on my mail of that buy, how can I cancel it? &nb...
2021-12-13 5:38:18 PM
2021-12-13 6:58:07 PM
nicoloma99
Casual Listener
256 Views
1 replies
1 likes

256 Views
1 replies
1 likes

Superuser Contribution Spotify Premium promotion dont apply / bad practice

PlanFree -> Premium - > FreeCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI decided to buy premium due to the engagement promotion [ Miss Premium? Get 3 months for $9.99 ] email. I went and pay for the premium and during this proce...

User9101
Casual Listener
Plan Free -> Premium - > Free Country USA Device PC Operating System Windows 10 My Question or Issue I decided to buy premium due to the engagement promotion [ Miss Premium? Ge...
2021-12-05 9:53:13 AM
2021-12-13 9:28:52 AM
Alex
Spotify Legend
592 Views
4 replies
0 likes

592 Views
4 replies
0 likes

Spotify Premium Gift Card

Greetings, I purchased a Spotify Premium Gift Card today. And removed the sticker to redeem the voucher pin, only to notice that the sticker had removed part of the voucher pin. What now?!

SoulfulMonk
Newbie
Greetings, I purchased a Spotify Premium Gift Card today. And removed the sticker to redeem the voucher pin, only to notice that the sticker had removed part of the voucher pin. What now?! &nb...
2021-12-12 5:22:41 PM
2021-12-12 12:08:50 AM
AdamDamon
Spotify Star
509 Views
1 replies
0 likes

509 Views
1 replies
0 likes

Superuser Contribution Can't change my payment method & about to lose premium because of it.

Good day, I can't switch my payment method from Vodacom Billing to Card Payment.I used to be on a Solo Premium account, paid through card, I wanted to switch to a duo account, but was unable to use my card, it just gave me the Vodacom Billing option,...

DanielVR112
Casual Listener
Good day, I can't switch my payment method from Vodacom Billing to Card Payment. I used to be on a Solo Premium account, paid through card, I wanted to switch to a duo account, but was unab...
2021-09-03 12:04:13 PM
2021-12-12 4:39:30 PM
Alex
Spotify Legend
575 Views
3 replies
1 likes

575 Views
3 replies
1 likes

Spotify premium account off-line mode does not work iphone

PremiumCountry FranceDevice(iPhone 10)Operating System(iOS 10, .) My Question or Issue The off-line mode does not work on spotify. All songs and palylist are marked as downloaded however, while trying to play them, I get a "you need to go on-line mes...

username12342
Regular
Premium Country France Device (iPhone 10) Operating System (iOS 10, .) My Question or Issue The off-line mode does not work on spotify. All songs and palylist are marked as downl...
2018-06-28 3:32:36 PM
2021-12-11 1:42:21 PM
username12342
Regular
338 Views
2 replies
0 likes
Premium

338 Views
2 replies
0 likes

Superuser Contribution Premium Student with hulu and showtime not working

PlanPremium student with Hulu and showtimeCountryUSAMy Question or IssueI have the premium student account with Hulu and showtime bundle. When I first got it and activated the accounts they worked fine. I recently tried to go on both Hulu and showtim...

touta021
Newbie
Plan Premium student with Hulu and showtime Country USA My Question or Issue I have the premium student account with Hulu and showtime bundle. When I first got it and activated the accou...
2021-12-10 3:05:38 AM
2021-12-10 5:05:37 PM
Jeremy
Spotify Legend
583 Views
1 replies
0 likes

583 Views
1 replies
0 likes

Superuser Contribution [iOS][Connect] Duo: Two seperate accounts vs one account with two users.

Wife and I are new to Spotify and we love it. Upgrading to Duo so that we can use Spotify in different locations simultaneously. Spotify on Roku from our TV or Amazon Echo devices or CarPlay in our autos are additional complications. Wife is very hap...

DV_Fla
Visitor
Wife and I are new to Spotify and we love it. Upgrading to Duo so that we can use Spotify in different locations simultaneously. Spotify on Roku from our TV or Amazon Echo devices or CarP...
2021-12-06 9:00:36 PM
2021-12-09 8:21:34 PM
CarlosE
Moderator
222 Views
1 replies
0 likes
Connect
iOS

222 Views
1 replies
0 likes

Superuser Contribution I cant pay with mobile

PlanFree/PremiumCountryturkeyDevice(iPhone 8plus)Operating System(Windows 10,etc.) My Question or Issuewhen im trying the pay with mobile it says you arent able to pay with this does my acc flagged i changed my operator and trying to buy with mobile

P0wneeed
Casual Listener
Plan Free/Premium Country turkey Device (iPhone 8plus) Operating System (Windows 10,etc.) My Question or Issue when im trying the pay with mobile it says you arent able to pay with t...
2021-12-07 10:04:25 PM
2021-12-08 3:10:41 PM
Elena
Moderator
294 Views
2 replies
0 likes

294 Views
2 replies
0 likes

Spotify Duo: (same) address of my wife not accepted

I changed my Premium account to a Premium Duo account today and immediately thereafter sent an invitation to my wife. She has entered EXACTLY the same address as mine, but Spotify rejects and keeps telling "It looks like you're trying to join Duo fro...

ttrikki
Casual Listener
I changed my Premium account to a Premium Duo account today and immediately thereafter sent an invitation to my wife. She has entered EXACTLY the same address as mine, but Spotify rejects and k...
2021-09-23 11:38:30 AM
2021-12-08 11:43:19 AM
ttrikki
Casual Listener
1385 Views
4 replies
1 likes

1385 Views
4 replies
1 likes

Your payment method and country don't match.

I live and study in Germany, but I am originally from the Netherlands and have a Dutch bank account (inc. credit card). When I try to pay for a (student discounted) premium account, I get the error in the subject line, because the country my account ...

tw3rp
Newbie
I live and study in Germany, but I am originally from the Netherlands and have a Dutch bank account (inc. credit card). When I try to pay for a (student discounted) premium account, I get the error i...
2020-09-23 2:40:29 AM
2021-12-08 10:49:07 AM
Cyborgas
Casual Listener
1509 Views
2 replies
1 likes

1509 Views
2 replies
1 likes

Renew with gift card?

Last year, I bought a gift card for someone and they used it to begin a new premium subscription. Can they use another gift card to renew that same subscription or do they have to renew using their credit card instead? We would like to keep the same ...

starsong
Newbie
Last year, I bought a gift card for someone and they used it to begin a new premium subscription. Can they use another gift card to renew that same subscription or do they have to renew using...
2021-12-08 3:17:22 AM
2021-12-08 8:41:56 AM
Maxim
Spotify Star
1478 Views
1 replies
0 likes

1478 Views
1 replies
0 likes

Solved!!Superuser Contribution Payment method

PlanFreePortugalCard: Mastercard DebitCard Device(iPhone 11)Operating System(iOS 15.) I'm trying to get the 3 monts free thing for Spotify Premium but every time I enter my card and click the green button that says to begin trial, a red box shows up ...

1199166666
Casual Listener
Plan Free Portugal Card: Mastercard DebitCard Device (iPhone 11) Operating System (iOS 15.) I'm trying to get the 3 monts free thing for Spotify Premium but every time I enter...
2021-12-06 2:35:26 PM
2021-12-07 11:28:37 AM
Alex
Spotify Legend
458 Views
3 replies
0 likes

458 Views
3 replies
0 likes

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