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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

128876 Views

69 replies

9 likes

Premium for Family
  • 128876 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57218 Views

87 replies

4 likes

  • 57218 Views
  • 87 replies
  • 4 likes

I have invited someone and been accepted, but can’t play on two devices

Premium duo, have invited someone so can both use my account, they’ve accepted but it’s telling both of us that we’re the plan holders and can’t listen on separate devices

Visitor

Premium duo, have invited someone so can both use my account, they’ve accepted but it’s telling both of us that we’re the plan holders and can’t listen on separate devices

Maxim

Spotify Star

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

i paid for the premium and closed the page without filling in OTP and time expired. pls help.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Paguei o boleto na segunda e até agora não recebi e-mail de confirmação

Já paguei com boletos outras vezes, e nunca tinha acontecido isso. O pagamento já foi debitado do banco, mas até agora (sexta-feira) nenhuma confirmação.

Newbie

Já paguei com boletos outras vezes, e nunca tinha acontecido isso. O pagamento já foi debitado do banco, mas até agora (sexta-feira) nenhuma confirmação.

Luan

Spotify Star

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why it doesnt give me premium

The translaction is complited and it still showes me that i have a free account, I tried loggin out amd loggin in still doesnt help.

Visitor

The translaction is complited and it still showes me that i have a free account, I tried loggin out amd loggin in still doesnt help.

Kiril

Moderator

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

teacher discount

HelloDo you offer teacher discounts for K-12 or 9-12 teachers? It's been a hard couple of years teaching! I use music in my Spanish classroom and when I teach yoga to my students; it would be SUPER helpful to have a discounted rate.

Visitor

Hello Do you offer teacher discounts for K-12 or 9-12 teachers? It's been a hard couple of years teaching! I use music in my Spanish classroom and when I teach yoga to my students; it would be SUPER...

Maxim

Spotify Star

43089 Views

1 replies

7 likes

  • 43089 Views
  • 1 replies
  • 7 likes

Superuser Contribution Mon statut étudiant ne s'est pas renouvelé et j'ai payé le prix plein

Je n'ai jamais eu de rappel pour renouveler mon statut étudiant. Ne sachant pas qu'il fallait le renouveler, j'ai payé le prix plein au moins un an. Avec preuve de mon inscription des derniers mois, pourrais-je être remboursée de la différence de l'a...

Visitor

Je n'ai jamais eu de rappel pour renouveler mon statut étudiant. Ne sachant pas qu'il fallait le renouveler, j'ai payé le prix plein au moins un an. Avec preuve de mon inscription des derniers mois, ...

Jeremy

Spotify Legend

577 Views

1 replies

0 likes

  • 577 Views
  • 1 replies
  • 0 likes

I can't cancel my trial premium plan!

I wanted premium to listen to a specific song I couldn't listen to anywhere else, only to find out it won't let me listen to it. I started a free trial and upon going to the page to change plans or cancel, I receive a blank screen or no option to do ...

Visitor

I wanted premium to listen to a specific song I couldn't listen to anywhere else, only to find out it won't let me listen to it. I started a free trial and upon going to the page to change plans or c...

Maxim

Spotify Star

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Two free months

How can I share with my friend two free months of Spotify? It was an ad on app, but it disappeared.

Casual Listener

How can I share with my friend two free months of Spotify? It was an ad on app, but it disappeared.

saltaojos

Casual Listener

557 Views

2 replies

0 likes

  • 557 Views
  • 2 replies
  • 0 likes

hi, i want to get premium and i already used the free trial and the website

i used free trail already and i want to get premium again and it won't let me pay it keeps taking me back to the same page

Visitor

i used free trail already and i want to get premium again and it won't let me pay it keeps taking me back to the same page

Maxim

Spotify Star

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switching to Duo

Hello! Yesterday I subscribed to a Spotify premium membership, but today my Girlfriend offer to let me join her Duo as it makes pre sense. Would I just be out $9.99 if I accepted her invite, or would I get a partial refund of any kind?

Casual Listener

Hello! Yesterday I subscribed to a Spotify premium membership, but today my Girlfriend offer to let me join her Duo as it makes pre sense. Would I just be out $9.99 if I accepted her invite, or would...

Jeremy

Spotify Legend

504 Views

3 replies

0 likes

  • 504 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family plan cancellation

Hi my premium Spotify family plan got paused because I updated my debit card to a different number. I was just wondering if I press update payment and register my new card, will it restart my plan a year from today or continue the original plan?

Casual Listener

Hi my premium Spotify family plan got paused because I updated my debit card to a different number. I was just wondering if I press update payment and register my new card, will it restart my plan a ...

Kiril

Moderator

608 Views

3 replies

0 likes

  • 608 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Duo not working

PlanPremium DuoCountryNew ZealandDeviceiPhone SE 2020Operating SystemiOS 15.5 My Question or IssueMy partner sent me invite for Premium Duo and I’ve been trying to activate but it keeps saying that “it looks like you’re joining from another country. ...

Visitor

Plan Premium Duo Country New Zealand Device iPhone SE 2020 Operating System iOS 15.5   My Question or Issue My partner sent me invite for Premium Duo and I’ve been trying to activate b...

Eni

Moderator

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

i just cancelled my payments today. can i get a refund?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Maxim

Spotify Star

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Access Hulu in Spotify

PlanPremium (for Students)CountryUS DeviceLenovo Yoga/ iPhone XOperating SystemWindows 10/ ios My Question or IssueI was on the Spotify Premium plan for Students and had access to Hulu. One day, my sister tried adding me to a family plan, and I lost ...

Newbie

Plan Premium (for Students) Country US    Device Lenovo Yoga/ iPhone X Operating System Windows 10/ ios    My Question or Issue I was on the Spotify Premium plan for St...

OscarDC

Moderator

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Problem with subscription

Good night. I have trouble trying to be premium. tells me I've already got the free trial and won't let me move forward with the purchase

Visitor

Good night. I have trouble trying to be premium. tells me I've already got the free trial and won't let me move forward with the purchase

Vasil

Moderator

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to cancel my subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I want to cancel my account

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I want t...

Alex

Spotify Legend

470 Views

2 replies

0 likes

  • 470 Views
  • 2 replies
  • 0 likes

Subscription

I have a premium plan and for whatever reason Spotify is taking $10 almost every . I noticed that I kept seeing Spotify payments more frequent and I just checked.

Casual Listener

I have a premium plan and for whatever reason Spotify is taking $10 almost every . I noticed that I kept seeing Spotify payments more frequent and I just checked.

Luan

Spotify Star

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes