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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4846 Views
  • 23 replies
  • 2 likes
  • 4846 Views
  • 23 replies
  • 2 likes

Need a larger premium plan

PlanPremiumCountryUSDeviceany Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI really need a larger spotify family plan. I need to have at least 10 users.Is there anyway you can accommodate that? Thank you,Gloria Watson

  • Newbie
  • Plan Premium Country US Device any  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I really need a larger spotify family plan. I need to have...
  • Billy-J
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • Premium Plus wanted
  • 273 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changed for DUO Plan but blank page on Duo menu

DuoPremiumFrance DeviceALLMy Question or Issue Hi team, I have switch today from a solo plan for a duo one, on my account it seems that the change has been done however when click on the left and side on Spotify Duo premium button ( on my account ) I...

  • Casual Listener
  • Duo Premium France   Device ALL My Question or Issue   Hi team,   I have switch today from a solo plan for a duo one, on my account it seems that the change has been done how...
  • Elena
  • Moderator
  • 774 Views
  • 3 replies
  • 0 likes
  • 774 Views
  • 3 replies
  • 0 likes

Solved!! Premium Duo when both users have an existing account?

I know that you can switch to Premium Duo if your'e the owner of an account, but my wife and I both have accounts. Is this still possible while keeping both accounts information?

  • Casual Listener
  • I know that you can switch to Premium Duo if your'e the owner of an account, but my wife and I both have accounts. Is this still possible while keeping both accounts information?
  • Billy-J
  • Spotify Star
  • 1354 Views
  • 3 replies
  • 0 likes
  • 1354 Views
  • 3 replies
  • 0 likes

Been a member of family plan but still being charged for my premium account

Hi, I’ve looked into this as much as I can and am getting frustrated so thought I’d reach out here. Back in June my father created a family plan on Spotify under his credit card. I joined it in June and my profile online says I am under the family pl...

  • Visitor
  • Hi, I’ve looked into this as much as I can and am getting frustrated so thought I’d reach out here. Back in June my father created a family plan on Spotify under his credit card. I joined it in June ...
  • EthanS1
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium down

Plan PremiumFree/PremiumCountry US Device iPhone 8 Plus(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Bank card was charged 6 hours ago. Still says I have Free account. ...

  • Casual Listener
  • Plan Premium Free/Premium Country US   Device iPhone 8 Plus (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Q...
  • Xenia
  • Moderator
  • 668 Views
  • 1 replies
  • 0 likes
  • 668 Views
  • 1 replies
  • 0 likes

Kazakhstan prices

Prices in Kazakhstan is too high for most residents.I won't compare prices in Russia and Kazakhstan, no. I just want to compare prices of similar services.Well Spotify: $4.99 (~2106 tenge) per month (first month is free for new users) iTunes: 999 ten...

  • Visitor
  • Prices in Kazakhstan is too high for most residents. I won't compare prices in Russia and Kazakhstan, no. I just want to compare prices of similar services. Well Spotify: $4.99 (~2106 tenge) pe...
  • EthanS1
  • Community Legend
  • 924 Views
  • 1 replies
  • 1 likes
  • 924 Views
  • 1 replies
  • 1 likes

I have been paying premium for 3 years for an account i dont have access to

I could quite easily just give my payment information over to a member of staff and have them cancel but this company has the worst customer support ever, can not interact with a person who works there whatsoever wouldnt recommend this app to anyone ...

  • Visitor
  • I could quite easily just give my payment information over to a member of staff and have them cancel but this company has the worst customer support ever, can not interact with a person who works the...
  • Billy-J
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution CHANGE FROM PREMIUM TO FAMILY

I have a Premium account (iOS)My wife has a separate Premium account (iOS)My boy has a free accountWhat are the precise step x step into changing from Premium to Family?... PLEASE PROVIDE CLEAR INSTRUCTIONS HOW TO CHANGE FROM PREMIUM TO FAMILY... Q: ...

  • Casual Listener
  • I have a Premium account (iOS) My wife has a separate Premium account (iOS) My boy has a free account What are the precise step x step into changing from Premium to Family?...   PLEASE PRO...
  • Peter
  • Spotify Legend
  • 652 Views
  • 4 replies
  • 0 likes
  • 652 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium

Hi I need help. I can't subscribe to free premium trail. Whenever key in my payment details and hit submit there is an error of 'something went won't I tried all troubleshooting steps and check my card still not working. Help me pls

  • Visitor
  • Hi I need help. I can't subscribe to free premium trail. Whenever key in my payment details and hit submit there is an error of 'something went won't I tried all troubleshooting steps and check my ca...
  • Ivan
  • Spotify Legend
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Duo

PlanFree/PremiumCountryUAEDeviceiphone 7 My Question or IssueSpotify is not picking up my address to log into duo?

  • Visitor
  • Plan Free/Premium Country UAE Device iphone 7   My Question or Issue Spotify is not picking up my address to log into duo?
  • Ivan
  • Spotify Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Mix playlist cannot be used.

PlanPremium DuoCountryCzech RepublicDeviceDesktop, MobileOperating SystemWindows 10, Android 10 My Question or IssueHello,I cannot redeem the option for Duo Mix Playlist.I tried different browser, private mode, different device but still the same err...

  • Visitor
  • Plan Premium Duo Country Czech Republic Device Desktop, Mobile Operating System Windows 10, Android 10   My Question or Issue Hello, I cannot redeem the option for Duo Mix Playlist. ...
  • Ivan
  • Spotify Legend
  • 548 Views
  • 1 replies
  • 0 likes
  • Duo Mix
    Subscription
  • 548 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for Headspace which I haven't signed up for

PlanPremiumCountrySwedenDeviceSamsung Galaxy 10, Desktop Win 10Operating SystemAndroid, Windows 10 My Question or IssueThis month I got charged for Premium + Headspace. I have never signed up for headspace, never even heard about it. I've been a prem...

  • Casual Listener
  • Plan Premium Country Sweden Device Samsung Galaxy 10, Desktop Win 10 Operating System Android, Windows 10   My Question or Issue This month I got charged for Premium + Headspace. I hav...
  • Peter
  • Spotify Legend
  • 1201 Views
  • 1 replies
  • 1 likes
  • 1201 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't log into new premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI ordered Premium under this account, but was assigned a username consisting of a bunch of as...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I order...
  • Peter
  • Spotify Legend
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to get Duo Invite to work

PlanPremiumCountryUSADeviceiPhone 8, Operating SytemWindows 10 My Question or IssueUpgraded to Duo from Premium earlier today. I have submitted the invitation to my wife multiple times and have been unsuccessful. Here's what I've experienced. Please ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 8,  Operating Sytem Windows 10   My Question or Issue Upgraded to Duo from Premium earlier today.  I have submitted the invitation to m...
  • rebgen
  • Casual Listener
  • 2507 Views
  • 3 replies
  • 0 likes
  • 2507 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant Join my already paid Duo Mix

 PlanDuo MixCountryGuatemalaDeviceHuawei p20 lite My Question or IssueMy brother who lives under my SAME roof bought the duo mix a few days ago sadly i have been trying to join with the invitation link but sadly I cant I keep getting an erro saying i...

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  • Casual Listener
  •   Plan Duo Mix Country Guatemala Device Huawei p20 lite   My Question or Issue My brother who lives under my SAME roof bought the duo mix a few days ago sadly i have been trying to join...
  • Elena
  • Moderator
  • 1005 Views
  • 3 replies
  • 0 likes
  • Duo Mix
  • 1005 Views
  • 3 replies
  • 0 likes

[Android][Other] 3 Monate Premium Test Abo

Hi, hab am 24.07.20 eine Email von Paypal bekommen das wenn ich mich bei Spotify anmelde und dort Paypal als Zahlungs Methode angebe ich 3 Monate Test Premium Abo bekomme. Hab alles gemacht wie beschrieben aber nirgends taucht etwas mit 3 Monaten auf...

  • Visitor
  • Hi, hab am 24.07.20 eine Email von Paypal bekommen das wenn ich mich bei Spotify anmelde und dort Paypal als Zahlungs Methode angebe ich 3 Monate Test Premium Abo bekomme. Hab alles gemacht wie besch...
  • Maxim
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me estan cobrando de mas

PlanPremiumCountry Argentina DeviceMotorola One Vision)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEstoy subscripta a premium familiar que son 239 pesos, y sin embargo me vino un cargo de 3,39dolares. por favor me pued...

  • Newbie
  • Plan Premium Country Argentina   Device Motorola One Vision) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Estoy subscripta a premium famili...
  • Elena
  • Moderator
  • 311 Views
  • 1 replies
  • 0 likes
  • Cobro de mas
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Postal code doesnt work(canada)

My postal code for my credit card (000 000) but spotify you cant add spaces so it is (000000) so I cant renew

  • Newbie
  • My postal code for my credit card (000 000) but spotify you cant add spaces so it is (000000) so I cant renew  
  • Petya
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paypal Charged twice for Premium Family

PlanPremium Family CountryNetherlands My Question or IssuePaypal has charged my credit card twice this month. Been on this plan for a couple of months now without any issues, but this month they've charged me twice. Both charges also have a different...

  • Visitor
  • Plan Premium Family    Country Netherlands   My Question or Issue Paypal has charged my credit card twice this month. Been on this plan for a couple of months now without any is...
  • Ivan
  • Spotify Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes