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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52138 Views
  • 23 replies
  • 4 likes
  • 52138 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32736 Views
  • 19 replies
  • 2 likes
  • 32736 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22064 Views
  • 8 replies
  • 1 likes
  • 22064 Views
  • 8 replies
  • 1 likes

Payment failed - how long can I keep premium?

My credit card had to be cancelled due to a problem with the issuer, and I'll only reciece a new one by May 6th. I had my spotify payments scheduled to the 24th of every month, and this month's payment has failed (because the credit card is canceled,...

  • Newbie
  • My credit card had to be cancelled due to a problem with the issuer, and I'll only reciece a new one by May 6th. I had my spotify payments scheduled to the 24th of every month, and this month's payme...
  • Billy-J
  • Spotify Star
  • 6145 Views
  • 1 replies
  • 0 likes
  • 6145 Views
  • 1 replies
  • 0 likes

Lost a costumer

PlanPremiumCountryMexico/USA DeviceiPhone 7Operating SystemiOS 10 My Question or IssueRecently I got locked out of my premium subscription because I spent too much time outside the country, I live between Tijuana, Mexico and San Diego, CA which is on...

  • Newbie
  • Plan Premium Country Mexico/USA   Device iPhone 7 Operating System iOS 10   My Question or Issue Recently I got locked out of my premium subscription because I spent too much tim...
  • Billy-J
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Google Home Mini returned to sender

PlanPremiumCountryCanadaDeviceGoogle home mini Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I upgraded to premium during the Google home mini promo, the house number got wiped out somehow, therefore the delivery was ne...

  • Casual Listener
  • Plan Premium Country Canada Device Google home mini  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I upgraded to premium during the ...
  • Billy-J
  • Spotify Star
  • 463 Views
  • 3 replies
  • 0 likes
  • 463 Views
  • 3 replies
  • 0 likes

Google home mini registered with hotmail

Country: CanadaAccount: Premium Hi, I subscribed to premium with a hotmail account, I just got the email from your team : ‘’Your Google Home Mini is now available.’’ when I follow the link, it brings me to the google store asking me for a google acco...

  • Casual Listener
  • Country: Canada Account: Premium   Hi,   I subscribed to premium with a hotmail account, I just got the email from your team :   ‘’Your Google Home Mini is now available.’’ &...
  • Billy-J
  • Spotify Star
  • 1415 Views
  • 5 replies
  • 0 likes
  • 1415 Views
  • 5 replies
  • 0 likes

[Mobile][Other] Google Home Mini offer for Premium Canada (switching from Family)

I am a Spotify Family Plan subscriber. In order to access the Google Home Mini offer, I tried to swtich to Spotify Premium, but got a message that I was not eligible for that offer. I looked at the T&Cs for the offer and it doesn't seem to exclude me...

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  • Casual Listener
  • I am a Spotify Family Plan subscriber. In order to access the Google Home Mini offer, I tried to swtich to Spotify Premium, but got a message that I was not eligible for that offer. I looked at the T...
  • ObeyYourElders
  • Regular
  • 1410 Views
  • 11 replies
  • 20 likes
  • Mobile
    Other
  • 1410 Views
  • 11 replies
  • 20 likes

Google home mini promo

PlanPremiumCountryCanada Device(iPhone XROperating System(iOS 10 My Question or IssueHi I used google home mini promo code. But I pressed cancel shipment by mistake. I already contacted google customer service. They said I can get a new promo code fr...

  • Regular
  • Plan Premium Country Canada   Device (iPhone XR Operating System (iOS 10   My Question or Issue Hi I used google home mini promo code. But I pressed cancel shipment by mistake. ...
  • Billy-J
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Google home mini promotion - Canada

PlanFree/PremiumCountryCanadaDevice(Huawei)Operating System(Android, Windows 10,) My Question or IssueHello i have been premium for a few years now and i never received any special promotion like this google mini for premium members. Where can i go o...

  • Newbie
  • Plan Free/Premium Country Canada Device (Huawei) Operating System (Android, Windows 10,)   My Question or Issue Hello i have been premium for a few years now and i never received any s...
  • Billy-J
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • Google Home Mini Redemption problem
    offers
    Premium
    Subscription
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini

Plan PremiumCountry Canada My Question or IssueI registered and paid for Premium from the Google Home Mini promo page on April 15. I have not received any email regarding the Google Home Mini. Can you please tell me when I will get any information?

  • Casual Listener
  • Plan Premium Country Canada   My Question or Issue I registered and paid for Premium from the Google Home Mini promo page on April 15. I have not received any email regarding the Google...
  • Peter
  • Spotify Legend
  • 412 Views
  • 6 replies
  • 0 likes
  • 412 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution [Canada] Google Home mini for full price, no discount

Plan Premium Country Canada My Question or Issue I got the link for the free Google Home mini for my Spotify Premium account. The first page said the discount would be applied during check-out, but when I placed the order, it was charged on my credit...

  • Newbie
  • Plan Premium Country Canada   My Question or Issue I got the link for the free Google Home mini for my Spotify Premium account. The first page said the discount would be applied duri...
  • lazygizmo
  • Casual Listener
  • 5286 Views
  • 26 replies
  • 2 likes
  • 5286 Views
  • 26 replies
  • 2 likes

Can't pay for Spotify Premium with PayPal Balance

I've been able to pay for Premium for 1-2 years faithfully, only once having been downgraded for delaying my payment. Unfortunately I downgraded again this month for delaying my payment again, and so I recently got my money to pay for premium by Payp...

  • Casual Listener
  • I've been able to pay for Premium for 1-2 years faithfully, only once having been downgraded for delaying my payment. Unfortunately I downgraded again this month for delaying my payment again, and so...
  • Unknownlistener
  • Casual Listener
  • 2969 Views
  • 4 replies
  • 2 likes
  • 2969 Views
  • 4 replies
  • 2 likes

Premium Subscription Error, Payment Method and Country incorrect.

PlanPremiumCountryItalyDevice Samsung Galaxy 9, Macbook pro, Dell Laptop Operating SystemiOS 10, Android Oreo, Windows 10 My Question or IssueI have just moved to Italy from USA, and am trying to subscribe for Spotify premium. When I enter all my inf...

  • Casual Listener
  • Plan Premium Country Italy Device  Samsung Galaxy 9, Macbook pro, Dell Laptop  Operating System iOS 10, Android Oreo, Windows 10   My Question or Issue I have just moved...
  • Jᴀᴄᴋ
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Don't want a family subscription so don't keep asking me!!!!!!

PlanPremiumIre DeviceSamsung tabOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI dont want a family account now when i open spotify on my tablet it asks if i want to upgrade no i do not want to upgrade!!! Ive been asked t...

  • Newbie
  • Plan Premium Ire   Device Samsung tab Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I dont want a family account now when i open spotify on ...
  • Ethan_Moore004
  • Composer
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! Google Mini Promo = False Advertisment

Spotify is promising Google minis for every premium subscription. I have noticed numerous posts complaining about not receiving their mini and not receiving a refund. My Google mini order was cancelled by Google because I used a debit card in the che...

  • Music Fan
  • Spotify is promising Google minis for every premium subscription. I have noticed numerous posts complaining about not receiving their mini and not receiving a refund.    My Google mini or...
  • XUTProf
  • Newbie
  • 678 Views
  • 4 replies
  • 1 likes
  • 678 Views
  • 4 replies
  • 1 likes

Google home mini

PlanFree/PremiumCountrycanada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi. I used google home mini promo code. But I pressed cancel shipment by mistake. I ask...

  • Regular
  • Plan Free/Premium Country canada   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Jᴀᴄᴋ
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Google home promo says I am not qualified

PlanFamily PremiumCanada DeviceTried on my Microsoft PC and my MacBookOperating System(iOS 10/Windows 10) I have had premium for a while (outside of the free promo period). I attempted to get the Google Home, I was put on the waitlist. I received the...

  • Casual Listener
  • Plan Family Premium Canada   Device Tried on my Microsoft PC and my MacBook Operating System (iOS 10/Windows 10)   I have had premium for a while (outside of the free promo period)...
  • Billy-J
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Google Home
    promo
  • 280 Views
  • 1 replies
  • 0 likes

Google Home Mini Promo Not Honoured

PlanPremium Country Canada My Question or Issueimmediately upon redeeming the google home mini promotion in the google store, google cancelled the order citing ‘we could not validate some of your info’. Google will not provide further explanation, no...

  • Newbie
  • Plan Premium  Country   Canada     My Question or Issue immediately upon redeeming the google home mini promotion in the google store, google cancelled the order citing ‘w...
  • Billy-J
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Personal premium account discontinued after the premium account for family expires

PlanPremiumCountryPhilippinedDeviceSamsung galaxy J7 proOperating SystemAndroid 8.1.0 My Question or IssueThe registration for my personal premium account discontinued after the subscription for family premium expires. Is that what supposed to happen...

  • Casual Listener
  • Plan Premium Country Philippined Device Samsung galaxy J7 pro Operating System Android 8.1.0   My Question or Issue The registration for my personal premium account discontinued after ...
  • Billy-J
  • Spotify Star
  • 298 Views
  • 6 replies
  • 0 likes
  • 298 Views
  • 6 replies
  • 0 likes

What if I already have Hulu?

PlanFree/PremiumCountry USA My Question or Issue:I believe others have this same issue. I have(had) a premium account. I would love to take advantage of the Hulu offer but my current Hulu account (had many years) is associated with another email addr...

  • Newbie
  • Plan Free/Premium Country USA   My Question or Issue: I believe others have this same issue. I have(had) a premium account. I would love to take advantage of the Hulu offer but my current H...
  • Jᴀᴄᴋ
  • Roadie
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

My little cousin

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there, i have a little cousin far away from me(she is 13 yr old) so she's living in german...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi ther...
  • Bittencourt
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Free google home mini

I had access to the offer about the free google home mini but as I was about to finish the transaction realized it was charging me total even if i am a premium user. Therefore i decided to wait a day or 2 and now there is no access at all for the off...

  • Newbie
  • I had access to the offer about the free google home mini but as I was about to finish the transaction realized it was charging me total even if i am a premium user. Therefore  i decided to wait...
  • Jᴀᴄᴋ
  • Roadie
  • 1094 Views
  • 1 replies
  • 0 likes
  • Google Home Mini
  • 1094 Views
  • 1 replies
  • 0 likes