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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61584 Views
  • 25 replies
  • 5 likes
  • 61584 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36716 Views
  • 19 replies
  • 2 likes
  • 36716 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28013 Views
  • 16 replies
  • 3 likes
  • 28013 Views
  • 16 replies
  • 3 likes

Spotify says I'm not eligible for premium nor family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 1553 Views
  • 1 replies
  • 0 likes
  • Error
    Subscribe
    Upgrade Family
  • 1553 Views
  • 1 replies
  • 0 likes

3 months /6.99 euro

Greetings. I would like to ask about the offer 3 months /6.99 euro.Is it still available as i would like to subscribe?

  • Visitor
  • Greetings. I would like to ask about the offer  3 months /6.99 euro.Is it still available as i would like to subscribe?
  • Hubo
  • Community Legend
  • 3046 Views
  • 1 replies
  • 1 likes
  • 3046 Views
  • 1 replies
  • 1 likes

Bought Spotify Premium with Hulu months ago and never been able to get them connected!

I signed up for Spotify Premium with Hulu back in January 2019 (regular -- I'm not a student). The whole time I've had issues connecting my accounts. Hulu has tried to bill me separately. Whenever I try to log in through the Spotify account page it j...

  • Visitor
  • I signed up for Spotify Premium with Hulu back in January 2019 (regular -- I'm not a student). The whole time I've had issues connecting my accounts. Hulu has tried to bill me separately. Whenever I ...
  • Luan
  • Spotify Star
  • 532 Views
  • 1 replies
  • 1 likes
  • 532 Views
  • 1 replies
  • 1 likes

Premium Trial to Family Account

I just signed up for a 60 days Premium Trial. Now I want to switch to Family Premium. Do I have to pay instantly or after 60 days? Thanks.

  • Casual Listener
  • I just signed up for a 60 days Premium Trial. Now I want to switch to Family Premium. Do I have to pay instantly or after 60 days? Thanks.  
  • Billy-J
  • Spotify Star
  • 707 Views
  • 3 replies
  • 0 likes
  • 707 Views
  • 3 replies
  • 0 likes

Solved!! no field for cvv

PlanFree/PremiumCountryCanadaDevicePCOperating SystemUbuntu 18.10 My Question or Issuewhen I try to update my credit card information (Visa) it doesn't let me progress until I give my cvv, however there is no field to put the cvv into.

  • Casual Listener
  • Plan Free/Premium Country Canada Device PC Operating System Ubuntu 18.10   My Question or Issue when I try to update my credit card information (Visa) it doesn't let me progress until ...
  • var_domin7
  • Casual Listener
  • 885 Views
  • 2 replies
  • 0 likes
  • 885 Views
  • 2 replies
  • 0 likes

I WANT A REFUND

Spotify has been constantly taking money from my account every month AFTER UNSUBSCRIBING and im STILL not even subscribed?! How the effff do i get my money back and why do they think they can just take my money?! Grrrrrrrrr can someone help me please...

  • Visitor
  • Spotify has been constantly taking money from my account every month AFTER UNSUBSCRIBING and im STILL not even subscribed?! How the effff do i get my money back and why do they think they can just ta...
  • Billy-J
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Duplicate account

So I just signed up for premium but have also just changed phones, I’ve signed back in and don’t have premium any more or any of the music I had in my library. This is ridiculous Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late...

  • Casual Listener
  • So I just signed up for premium but have also just changed phones, I’ve signed back in and don’t have premium any more or any of the music I had in my library. This is ridiculous  Free/Premium ...
  • Billy-J
  • Spotify Star
  • 209 Views
  • 5 replies
  • 0 likes
  • 209 Views
  • 5 replies
  • 0 likes

Hulu disconnected?

PlanPremiumCountryUSADeviceMultiple My Question or IssueI had a second Spotify Premium account for awhile and wanted to cancel it. I logged in to do so, and it seems my computer logged in to my main Premium account (with Hulu attached). I accidentall...

  • Casual Listener
  •   Plan Premium Country USA Device Multiple   My Question or Issue I had a second Spotify Premium account for awhile and wanted to cancel it.  I logged in to do so, and it seem...
  • Billy-J
  • Spotify Star
  • 1694 Views
  • 4 replies
  • 0 likes
  • 1694 Views
  • 4 replies
  • 0 likes

Cancelling premium subscription

PlanPremiumCountryUK My Question or IssueIf I cancel my premium account now will I instantly be on standard with ads or will it finish the month? How do I know when it will drop?

  • Visitor
  • Plan Premium Country UK   My Question or Issue If I cancel my premium account now will I instantly be on standard with ads or will it finish the month? How do I know when it will drop? &n...
  • Billy-J
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Solved!! how many days I have for paying late?///cuantos dias tengo para pagar tarde?

I live in Mexico and I know is not ideal but i'm, having some money issues this week and can't pay my sub for now i use the premium familiar plan and i think i will be able to pay in a few days but i wanna know how many days can i take before i loose...

  • Casual Listener
  • I live in Mexico and I know is not ideal but i'm, having some money issues this week and can't pay my sub for now i use the premium familiar plan and i think i will be able to pay in a few days but i...
  • jonanocetti
  • Casual Listener
  • 943 Views
  • 2 replies
  • 0 likes
  • 943 Views
  • 2 replies
  • 0 likes

Payment passed on my credit card, but I didn't subscribe

I had two accounts, but I cancelled both and made a completely new one so it would be simpler for me. Then, I used the new account to get the free premium trial for a month but decided to cancel it. However, I noticed today that I was charged 10$ on ...

  • Casual Listener
  • I had two accounts, but I cancelled both and made a completely new one so it would be simpler for me. Then, I used the new account to get the free premium trial for a month but decided to cancel it. ...
  • Luan
  • Spotify Star
  • 178 Views
  • 3 replies
  • 0 likes
  • 178 Views
  • 3 replies
  • 0 likes

Price after promo different on the web than in email

Hi I've got an summer campaign email from you with premium offer offer for free for 60 days, after that 9.99PLN/month.I'd like to go with it, however when I click on link browser open page when price after 60 is 19.99PLN/month.Which price is correct?...

  • Casual Listener
  • Hi I've got an summer campaign email from you with premium offer offer for free for 60 days, after that 9.99PLN/month. I'd like to go with it, however when I click on link browser open page when pri...
  • Billy-J
  • Spotify Star
  • 190 Views
  • 5 replies
  • 0 likes
  • 190 Views
  • 5 replies
  • 0 likes

Tarjeta de spotify

Compré una tarjeta de spotify pero cuando introduzco el pin me aparece error, cabe mencionar que la tarjeta si fue activada, ya intenté canjearla en otro dispositivo y en modo incógnito

  • Casual Listener
  •   Compré una tarjeta de spotify pero cuando introduzco el pin me aparece error, cabe mencionar que la tarjeta si fue activada, ya intenté canjearla en otro dispositivo y en modo incógnito &nbs...
  • Billy-J
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

switching from prepaid premium to family plan

I have a prepaid premium account and would like to swich to a family account abd pay the difference. Is this doable?United States Thanks in advance for any help!Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android...

  • Visitor
  • I have a prepaid premium account and would like to swich to a family account abd pay the difference. Is this doable? United States   Thanks in advance for any help! Device (iPhone 8, Samsun...
  • Robert_W
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! How different is the music catalogue in New Zealand?

PlanPremiumCountryUK and possibly NZ My Question or IssueHello. I'm now living in NZ but still paying UK sub. I'm worried that if I switch to NZ that I'll lose some of the music due to rights etc. A lot of what I listen to is UK music including old J...

  • Casual Listener
  •   Plan Premium Country UK and possibly NZ   My Question or Issue Hello. I'm now living in NZ but still paying UK sub. I'm worried that if I switch to NZ that I'll lose some of the mu...
  • Luan
  • Spotify Star
  • 515 Views
  • 3 replies
  • 0 likes
  • Catalogue
    New Zealand
  • 515 Views
  • 3 replies
  • 0 likes

Premium free trial ne fonctionne pas

Bonjour,J'utilisais Spotify gratuitement depuis quelques mois et j'ai voulu essayer Free Premium pour 30 jours avant de commencer à payer. J'ai cliqué sur essayer premium gratuitement pour 30 jours et j'ai rempli le formulaire. J'ai toutefois eu la s...

  • Casual Listener
  • Bonjour, J'utilisais Spotify gratuitement depuis quelques mois et j'ai voulu essayer Free Premium pour 30 jours avant de commencer à payer. J'ai cliqué sur essayer premium gratuitement pour 30 jours...
  • Billy-J
  • Spotify Star
  • 323 Views
  • 3 replies
  • 0 likes
  • 323 Views
  • 3 replies
  • 0 likes

Subscription

Plan/PremiumCountry India DeviceVIVO1814 My Question or IssueI have been charged 389 for 3 months through UPI but still sotify is not showing any type of subscription

  • Visitor
  • Plan /Premium Country India   Device VIVO1814     My Question or Issue I have been charged 389 for 3 months through UPI but still sotify is not showing any type of subscriptio...
  • Billy-J
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Payment Problems
    Payment Update
  • 297 Views
  • 1 replies
  • 0 likes

Disabled/retired discount

My Question or IssueHow about a discount for retirees and disabled people? Nothing beyond whats currently offered to military and students. ANY discount would help people living off a fixed income.

  • Casual Listener
  •   My Question or Issue How about a discount for retirees and disabled people?  Nothing beyond whats currently offered to military and students.  ANY discount would help people living...
  • Bethany_Dawn
  • Community Legend
  • 494 Views
  • 3 replies
  • 3 likes
  • 494 Views
  • 3 replies
  • 3 likes

Solved!! Stop premium subscription

PlanPremium for Family CountryThe Netherlands My Question or IssueA few years back I started a premium subscription trough my Facebook account.Some time after that I deleted my Facebook account, at that point I didn’t realise it would make things dif...

  • Visitor
  • Plan Premium for Family  Country The Netherlands    My Question or Issue A few years back I started a premium subscription trough my Facebook account. Some time after that I del...
  • jsannn
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

normal account billing but I have a student account

HelloI have the problem that my account for more than a year is premium but student and I had to change the payment option but they charge me as a traditional premium account instead of being a student

  • Visitor
  • Hello I have the problem that my account for more than a year is premium but student and I had to change the payment option but they charge me as a traditional premium account instead of being a stu...
  • Billy-J
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes