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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6110 Views
  • 23 replies
  • 2 likes
  • 6110 Views
  • 23 replies
  • 2 likes

Gift Card (PH)

PlanPremiumCountryPhilippines My Question or IssueHi! I would like to purchase a gift card for my friend here in the Philippines. Is there a legit seller of gift cards here in our country? If none, what option can you suggest? I will be giving it as ...

  • Visitor
  •   Plan Premium Country Philippines     My Question or Issue Hi!   I would like to purchase a gift card for my friend here in the Philippines. Is there a legit seller of ...
  • Billy-J
  • Spotify Star
  • 11228 Views
  • 1 replies
  • 0 likes
  • 11228 Views
  • 1 replies
  • 0 likes

Superuser Contribution i cant subscribe to Spotify premium plan?

i subscribed to Spotify premium using my credit card, and the card will be expired at 5/2024. but recently I got emails saying that I need to update my method payment. and i did, i use the same card but i cant it says that "There is an error. Please ...

  • Visitor
  • i subscribed to Spotify premium using my credit card, and the card will be expired at 5/2024. but recently I got emails saying that I need to update my method payment. and i did, i use the same card ...
  • Ivan
  • Spotify Legend
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Nest Promo - No Confirmation

PlanPremiumCountryUK My Question or IssueSigned up for the Nest, I have had no confirmation e-mail at all in 24 hours. Have checked spam and still nothing.Going to this link https://www.spotify.com/uk/claim-google/register/It says Thank you so much! ...

  • Casual Listener
  • Plan Premium Country UK   My Question or Issue Signed up for the Nest, I have had no confirmation e-mail at all in 24 hours. Have checked spam and still nothing. Going to this link h...
  • jake97
  • Casual Listener
  • 866 Views
  • 7 replies
  • 1 likes
  • 866 Views
  • 7 replies
  • 1 likes

Solved!! I meet the criteria, why am I not getting an email nor link for the Google Nest Mini?

PlanPremium FamilyCountryUKMy Question or Issue Noted a friend had claimed theirs, and as I'm the family manager, I came to claim my Nest mini. However, there is no option for me to do this. I have not had an email and there's no link on the page for...

  • Casual Listener
  • Plan Premium Family Country UK My Question or Issue   Noted a friend had claimed theirs, and as I'm the family manager, I came to claim my Nest mini. However, there is no option for me to ...
  • LeonS27
  • Casual Listener
  • 1252 Views
  • 6 replies
  • 0 likes
  • 1252 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium trial refuses to work.

This is a new account I had to make, and I'm wishing to use premium for the 2 months and put my card in for later months as payment. The issue, however, is that I always get an error message. All my info. is correct, my card is not canceled, I have s...

  • Casual Listener
  • This is a new account I had to make, and I'm wishing to use premium for the 2 months and put my card in for later months as payment. The issue, however, is that I always get an error message. All my ...
  • ChadB
  • Casual Listener
  • 1208 Views
  • 2 replies
  • 0 likes
  • 1208 Views
  • 2 replies
  • 0 likes

Subscription cancellation

PlanPremiumCountryUkDeviceiPhone Operating SystemiOS 10 My Question or IssueI need to cancel my subscription but am unable to access the account with the subscription (it’s not this account). Can someone please help? Thanks

  • Casual Listener
  • Plan Premium Country Uk Device iPhone  Operating System iOS 10   My Question or Issue I need to cancel my subscription but am unable to access the account with the subscription (i...
  • Robert_W
  • Community Legend
  • 432 Views
  • 3 replies
  • 0 likes
  • 432 Views
  • 3 replies
  • 0 likes

I have Premium for students but Spotify is charging me 9,99€/month

PlanStudent/PremiumCountry My Question or IssueSpotify has been charging me twice 9,99€ instead of 4,99€ per month whereas I have a student discount (verified!). How can I fix this ?

  • Visitor
  •   Plan Student/Premium Country   My Question or Issue Spotify has been charging me twice 9,99€ instead of 4,99€ per month whereas I have a student discount (verified!). How can I fix ...
  • Robert_W
  • Community Legend
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

discounts or subscriptions for students

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei was just trying to change my subscription since i have had this app and used it almost all ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i was j...
  • Billy-J
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Want to change to Duo

Hi, some can help with this question?yestesday i bought the prepaid premium for a month, but my dad want to share, do you know if i want to change to premium duo i need to pay all the package again or just the diference? PlanPremiumCountryMexico

  • Visitor
  • Hi, some can help with this question? yestesday i bought the prepaid premium for a month, but my dad want to share, do you know if i want to change to premium duo i need to pay all the package again...
  • Billy-J
  • Spotify Star
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't subscribe to studien premium

PlanFreeCountryRussiaDeviceIPhone SE, PCOperating SystemiOS 13, Windows 10My Question or IssueI have confirmed my student status, but when I try to activate premium it just throw my error 500. I have been trying to activate premium for two days by no...

  • Visitor
  • Plan Free Country Russia Device IPhone SE, PC Operating System iOS 13, Windows 10 My Question or Issue I have confirmed my student status, but when I try to activate premium it just throw my...
  • Ivan
  • Spotify Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Solved!! same address requirement for the family plan

PlanFamily/Duo PlansCountryCanadaDeviceMultipleOperating SystemWindows/Android My Question or IssueMy Son asked me if I could get a Spotify Premium Account for him. I would like for us to share the Account, but he lives with his Mom and so would have...

  • Casual Listener
  • Plan Family/Duo Plans Country Canada Device Multiple Operating System Windows/Android   My Question or Issue My Son asked me if I could get a Spotify Premium Account for him.  I w...
  • Billy-J
  • Spotify Star
  • 1026 Views
  • 3 replies
  • 0 likes
  • 1026 Views
  • 3 replies
  • 0 likes

Solved!! Migration university plan

Hello guysI'm thinking of migration from the university plan to the family plan so I was wondering if when to change my plan I'm going to miss the period of the university plan that's in effect

  • Visitor
  • Hello guys I'm thinking of migration from the university plan to the family plan so I was wondering if when to change my plan I'm going to miss the period of the university plan that's in effect
  • AdamDam
  • Spotify Star
  • 572 Views
  • 1 replies
  • 0 likes
  • 572 Views
  • 1 replies
  • 0 likes

Change premium payment but nothing changed.

Before Sep.2020, I use Spotify premium by paying per month via Visa card (59.000 VND/month).But today, I changed to yearly payment by Momo Wallet in Vietnam (590.000VND/year)However, after finishing payment (Bill ID: 1370137638704106), my account is ...

  • Newbie
  • Before Sep.2020, I use Spotify premium by paying per month via Visa card (59.000 VND/month). But today, I changed to yearly payment by Momo Wallet in Vietnam (590.000VND/year) However, after f...
  • Luan
  • Spotify Star
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Gift card stoped working

I bought a gift card for a year and it stopped working, and it hasn’t been a year yet, What do I do?

  • Visitor
  • I bought a gift card for a year and it stopped working, and it hasn’t been a year yet, What do I do?
  • Billy-J
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Unable to upload proof of student status

PlanTrying to get student subscriptionCountry DeviceDell Pro DeskOperating SystemWindows 10 My Question or IssueI am trying to start a student subscription but when I was unable to upload proof of student status before my session timed out. When I ac...

  • Visitor
  •   Plan Trying to get student subscription Country   Device Dell Pro Desk Operating System Windows 10   My Question or Issue I am trying to start a student subscription but w...
  • Luan
  • Spotify Star
  • 745 Views
  • 1 replies
  • 0 likes
  • sheerID
    stuck in a loop
    student subscription
    Unable to upload proof of student status
  • 745 Views
  • 1 replies
  • 0 likes

Unable to apply student discount when trying to switch country.

PlanPremiumCountryWould like to change to UK from Singapore.DeviceDesktopOperating SystemWindows My Question or IssueHi, I would like to switch my account to a UK-based one as I am based there for university. My account was originally registered in S...

  • Casual Listener
  • Plan Premium Country Would like to change to UK from Singapore. Device Desktop Operating System Windows   My Question or Issue Hi, I would like to switch my account to a UK-based one a...
  • Luan
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • country
    location
    Payment
    Premium
  • 407 Views
  • 1 replies
  • 0 likes

Unable to sign up for free trial premium

PlanFree/PremiumCountrySwitzerland Device Samsung Galaxy S9Operating SystemAndroid My Question or IssueI have an issue signing up for free trial premium. I registered 2 weeks ago at spotify free. Now I wanted to sign up for the free trial premium, bu...

  • Casual Listener
  • Plan Free/Premium Country Switzerland  Device  Samsung Galaxy S9 Operating System Android   My Question or Issue I have an issue signing up for free trial premium.   ...
  • Billy-J
  • Spotify Star
  • 983 Views
  • 5 replies
  • 0 likes
  • 983 Views
  • 5 replies
  • 0 likes

leaving family plan, trial for individual premium

Planmember of Premium Family -> Individual Premium CountryPoland My Question or IssueI want to leave family plan in which I am now, and start my own premium subscription. I did not pay by myself for premium family plan, so can I use actual promotion ...

  • Newbie
  • Plan member of Premium Family -> Individual Premium  Country Poland    My Question or Issue I want to leave family plan in which I am now, and start my own premium subscriptio...
  • Billy-J
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • Family Member
    Individual
    Trial
  • 365 Views
  • 1 replies
  • 0 likes

unable to remember my email and pw for my premium acct. Is there a way Spotify can look it up

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Billy-J
  • Spotify Star
  • 627 Views
  • 3 replies
  • 0 likes
  • 627 Views
  • 3 replies
  • 0 likes