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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131208 Views

69 replies

10 likes

Premium for Family
  • 131208 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

64021 Views

87 replies

4 likes

  • 64021 Views
  • 87 replies
  • 4 likes

Superuser Contribution Re: Premium duo

Hi. sorry if this shouldnt be here but ive looked everywhere else. HOW much does premium duo cost? I'm already a premium user and have been for years. also, i cant remember my log in details. can i be reminded?

Visitor

Hi.  sorry if this shouldnt be here but ive looked everywhere else.  HOW much does premium duo cost?   I'm already a premium user and have been for years. also, i cant remember my...

Dian

Spotify Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change of country

I have a Greek contact but I am going to travel abroad in Asia for a few months . Will I have any problem because of changing origin or server ?

Visitor

I have a Greek contact but I am going to travel abroad in Asia for a few months . Will I have any problem because of changing origin or server ?

OscarDC

Moderator

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution Debit card issues

I have been trying to update my subscription with the same debit card I have been using for the same account but it keeps failing and I have also tried other cards PlanPremiumCountryNigeriaDeviceOppo A55Operating SystemAndroid My Question or Issue

Visitor

I have been trying to update my subscription with the same debit card I have been using for the same account but it keeps failing and I have also tried other cards  Plan Premium Country Nige...

Jeremy

Spotify Legend

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

MbWay (vertual credit card) Payment failed - Portugal

I created my Premium Duo Account with a virtual credit card from MbWay (the Portuguese virtual credit card provider). It has worked well for 6 months.This month the payment failed, though the card was still valid.I canceled that card, created a new o...

Newbie

I created my Premium Duo Account with a virtual credit card from MbWay (the Portuguese virtual credit card provider). It has worked well for 6 months. This month the payment failed, though the card ...

Luan

Spotify Star

985 Views

1 replies

0 likes

  • 985 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I paid for premium on both accounts and I’m still hearing commercials 

Visitor

I paid for premium on both accounts and I’m still hearing commercials 

Novy

Moderator

763 Views

1 replies

0 likes

  • 763 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still getting charged for a service

I stopped using Spotify and I’m still getting charged for it and now that I logged in again I can’t play music with no adds involved

Visitor

I stopped using Spotify and I’m still getting charged for it and now that I logged in again I can’t play music with no adds involved 

Novy

Moderator

654 Views

1 replies

0 likes

  • 654 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why do I hear adverts with a premium membership?

Hi there,I've been paying a subscription for years and now I suddenly started hearing adverts on Spotify. Why? PlanPremiumCountryItaly

Casual Listener

Hi there, I've been paying a subscription for years and now I suddenly started hearing adverts on Spotify. Why?   Plan Premium Country Italy

hickory4

Casual Listener

2236 Views

4 replies

1 likes

advert
Premium
  • 2236 Views
  • 4 replies
  • 1 likes

Superuser Contribution Période d’essai 30 jours

Bonjour, je souhaiterai me prendre un abonnement Spotify premium et Spotify me propose un essai gratuit de 30 jours, avant de m’engager je me demandais si il y allait avoir une différence niveau qualité de l’audio, rémunération des artistes que j’éco...

Visitor

Bonjour, je souhaiterai me prendre un abonnement Spotify premium et Spotify me propose un essai gratuit de 30 jours, avant de m’engager je me demandais si il y allait avoir une différence niveau qual...

Dian

Spotify Legend

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Swapping premium to new phone

I pay for premium and can't swap my premium to my new phone. New phone thinks I'm on free adverts tariff

Visitor

I pay for premium and can't swap my premium to my new phone.  New phone thinks I'm on free adverts tariff  

OscarDC

Moderator

565 Views

2 replies

0 likes

  • 565 Views
  • 2 replies
  • 0 likes

I haven't used spotify premium in ages but I still got charged so I cancelled today.

So I just cancelled my spotify premium since I dont use it much nowadays. I only cancelled when I realised I was being charged. Do I get that money back? If not do I at least still have premium since I did get charged?

Visitor

So I just cancelled my spotify premium since I dont use it much nowadays. I only cancelled when I realised I was being charged. Do I get that money back? If not do I at least still have premium since...

ReCel

Gig Goer

699 Views

1 replies

0 likes

  • 699 Views
  • 1 replies
  • 0 likes

I can’t buy premium after deleting my account

I deleted my old account without canceling my premium account (it’s a long story). I signed up for a new account but when I try to put my card in to buy premium it doesn’t go through. I’ve put everything in correctly but it keeps saying “something is...

Visitor

I deleted my old account without canceling my premium account (it’s a long story). I signed up for a new account but when I try to put my card in to buy premium it doesn’t go through. I’ve put everyt...

Maxim

Spotify Star

773 Views

1 replies

0 likes

  • 773 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Done but not received premium service

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid via UPI for 1 month plan the money has been deducted from my account but my account is...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I paid ...

Ivelina

Moderator

1328 Views

6 replies

0 likes

  • 1328 Views
  • 6 replies
  • 0 likes

Superuser Contribution 2 months premium Subscripion for two friends

Well I got an offer on my phone That i can give my 2 firends spotyfi premium for 2 months for free. But when i clicked in this offer it said that this page dont exist. I have premium so it probably not beacause that. I don't have any other account. S...

Casual Listener

Well I got an offer on my phone That i can give my 2 firends spotyfi premium for 2 months for free. But when i clicked in this offer it said that this page dont exist. I have premium so it probably n...

Yordan

Moderator

14599 Views

49 replies

1 likes

  • 14599 Views
  • 49 replies
  • 1 likes

Spotify Premium

I recently got a free trial for one month on Spotify. Before the free trial ended, my family decided to join the family plan. I joined, but does this mean the free trial canceled automatically and I won't be charged? I want to make sure I won't be pa...

Newbie

I recently got a free trial for one month on Spotify. Before the free trial ended, my family decided to join the family plan. I joined, but does this mean the free trial canceled automatically and I ...

Luan

Spotify Star

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment method fai

Trying to resubscribe to premium and the payment keeps failing. I've tried using different cards and it's still saying the same thing.

Visitor

Trying to resubscribe to premium and the payment keeps failing. I've tried using different cards and it's still saying the same thing.

Jeremy

Spotify Legend

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

My student subscription changed to Premium

PlanStudent Premium changed to Premium without notice CountryFrance My Question or IssueI just saw in my bank app that Spotify charged me 9,99 euros (so the Premium tarif) without any notice and while I'm still a student. It's the second time it's ha...

Visitor

Plan Student Premium changed to Premium without notice   Country France    My Question or Issue I just saw in my bank app that Spotify charged me 9,99 euros (so the Premium tari...

Maxim

Spotify Star

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Cancel a plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is Spotify trying to force me to get a duo subscription?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Dian

Spotify Legend

1442 Views

5 replies

2 likes

  • 1442 Views
  • 5 replies
  • 2 likes

Superuser Contribution payments: my funds are made available on 1st of every month

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Dian

Spotify Legend

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes