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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6156 Views
  • 23 replies
  • 2 likes
  • 6156 Views
  • 23 replies
  • 2 likes

Solved!! Student premium & hulu

Plan/PremiumCountryUSDeviceIphone, ipad, macbookOperating SystemIos My Question or IssueIt’s about the time to my student subscription be discontinued. What will happen to hulu & showtime? Are they discontinued too? Do i have to cancel hulu and showt...

  • Newbie
  • Plan /Premium Country US Device Iphone, ipad, macbook Operating System Ios   My Question or Issue It’s about the time to my student subscription be discontinued. What will happen to hu...
  • Billy-J
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Premium doesnt work

Hi,I have had premium account for 5 years already- this month I was charged for it, but account turned back to free with ads. How can I solve this issue?

  • Visitor
  • Hi, I have had premium account for 5 years already- this month I was charged for it, but account turned back to free with ads. How can I solve this issue?
  • Billy-J
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

premium for Moldova

My Question or Issuewhy premium for Moldova is so expensive, we are not in Europe, meantime in Russia premium is 2x cheaper

  • Casual Listener
  • My Question or Issue why premium for Moldova is so expensive, we are not in Europe, meantime in Russia premium is 2x cheaper
  • iceser1
  • Casual Listener
  • 1153 Views
  • 2 replies
  • 1 likes
  • 1153 Views
  • 2 replies
  • 1 likes

i have spotify premium in the website but not in the app

Planpremium Countrysaudi arabiaDevicelaptop/iphone XROperating Systemboth the latest My Question or Issueso i got a gift card for spotify premium for a month and i redeemed it in the website but when i use the app (in my laptop or my iphone) i still ...

  • Visitor
  • Plan premium  Country saudi arabia Device laptop/iphone XR Operating System both the latest    My Question or Issue so i got a gift card for spotify premium for a month and i...
  • GrifGrif
  • Songwriter
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

“It looks like you’re not eligible for that offer”

PlanPremiumCountryUnited KingdomDeviceiPhone 11 & PCOperating SystemiOS 13.7 & Windows 10 My Question or IssueI’m getting the “It looks like you’re not eligible for that offer, but we found more for you.” message after signing up and subscribing to p...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone 11 & PC Operating System iOS 13.7 & Windows 10   My Question or Issue I’m getting the “It looks like you’re not eligible for...
  • SmokeyOdinTV
  • Casual Listener
  • 904 Views
  • 2 replies
  • 4 likes
  • 904 Views
  • 2 replies
  • 4 likes

Solved!! Your account is not eligible for a Google Nest Mini

PlanPremiumCountryCanada Device(Iphone 11)Operating System(Windows 10, IOS 14) My Question or IssueHi I just signed up for spotify premium cause of the free google nest mini and it says i'am not eligible for it. Why ?

  • Casual Listener
  • Plan Premium Country Canada   Device (Iphone 11) Operating System (Windows 10, IOS 14)   My Question or Issue Hi I just signed up for spotify premium cause of the free google nes...
  • EthanS1
  • Community Legend
  • 6967 Views
  • 28 replies
  • 0 likes
  • 6967 Views
  • 28 replies
  • 0 likes

Spotify Premium for Samsung

I have recently bought a new Samsung A51 in the UK and it came with a 6 month free Spotify Premium subscription. I have a Spotify account and I tried to get the Spotify Premium however when I press on the Spotify Premium for Samsung it says that I am...

  • Regular
  • I have recently bought a new Samsung A51 in the UK and it came with a 6 month free Spotify Premium subscription. I have a Spotify account and I tried to get the Spotify Premium however when I press o...
  • Nati2
  • Regular
  • 1541 Views
  • 8 replies
  • 0 likes
  • 1541 Views
  • 8 replies
  • 0 likes

Google Nest Mini Google Store Order

PlanPremium FamilyCountryCanadaDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI am having difficulties linking my google account with my Spotify to place an order for the Google Nest Mini. What do I have to do to complete this...

  • Visitor
  • Plan Premium Family Country Canada Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I am having difficulties linking my google account with my Spotify ...
  • Billy-J
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Duo - my partner can't log in. He is told that the adress is wrong.

Premium, Duo, *snip - personal information* - we are using at with Iphone. It works on my phone, but not on his. What can we do? The answer he gets from spotify says: you need to be at the same adress. But we are... Do you have an idea what we can do...

  • Casual Listener
  • Premium, Duo, *snip - personal information* - we are using at with Iphone. It works on my phone, but not on his. What can we do? The answer he gets from spotify says: you need to be at the same adres...
  • Billy-J
  • Spotify Star
  • 2135 Views
  • 3 replies
  • 0 likes
  • 2135 Views
  • 3 replies
  • 0 likes

Eligible for Google Nest with Spotify Premium + Headspace?

PlanPremiumCountryUK My Question or Issue Hi there I originally had Spotify Premium but recently switched to Premium + Headspace. My question is am I eligible for a Google Nest? I’ve never used a code to claim anything with Spotify before but haven’t...

  • Visitor
  • Plan Premium Country UK   My Question or Issue   Hi there   I originally had Spotify Premium but recently switched to Premium + Headspace.  My question is am I eligible f...
  • GrifGrif
  • Songwriter
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Your account is not eligible for a Google Nest Mini

I cannot understand why, it keeps saying I am not eligible for this offerHere are some reasons why your account might not be eligible:You subscribe to Spotify Premium through a partner.No I don't You don’t currently have an eligible Spotify Premium a...

  • Casual Listener
  • I cannot understand why, it keeps saying I am not eligible for this offer Here are some reasons why your account might not be eligible: You subscribe to Spotify Premium through a partner. No I ...
  • GrifGrif
  • Songwriter
  • 1619 Views
  • 7 replies
  • 0 likes
  • 1619 Views
  • 7 replies
  • 0 likes

Nest with Yearly Subscription

PlanPremiumCountryUKDeviceiMacOperating SystemmacOS Catalina My Question or IssueI have a pre-paid yearly subscription (which I purchased through Spotify) & also have my card details for renewal but when I try & claim my free Google Nest it says my a...

  • Casual Listener
  • Plan Premium Country UK Device iMac Operating System macOS Catalina   My Question or Issue I have a pre-paid yearly subscription (which I purchased through Spotify) & also have my ...
  • Billy-J
  • Spotify Star
  • 448 Views
  • 8 replies
  • 0 likes
  • 448 Views
  • 8 replies
  • 0 likes

Looks like you're not eliabgble for this offer- But I am? Why is it showing I'm not? (Google Mini)

Plan PremiumCountryUK It tells me I'm not eligible for the offer, I've never gotten the mini before, I'm on premium, and I pay direct to Spotify.Why am I not eligible? My Question or Issue

  • Visitor
  • Plan  Premium Country UK   It tells me I'm not eligible for the offer, I've never gotten the mini before, I'm on premium, and I pay direct to Spotify. Why am I not eligible?   ...
  • Billy-J
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • GoogleHome
    Premium
  • 264 Views
  • 1 replies
  • 0 likes

Google home mini UK

PlanPremiumCountryUkDevice(IPhone XS, ASUS Windows 10 laptop)Operating System(iOS 13.6.1 Windows 10,etc.) My Question or IssueHow long will it take for me to get the google nest mini email to reeder it?

  • Visitor
  • Plan Premium Country Uk Device (IPhone XS, ASUS Windows 10 laptop) Operating System (iOS 13.6.1 Windows 10,etc.)   My Question or Issue How long will it take for me to get the google n...
  • Billy-J
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Your account is not eligible for a Google Home Mini

PlanPremiumCountryUSADeviceSamsung Galaxy Note 8, PCOperating SystemAndroid Oreo, Windows 10) My Question or IssueI have spotify premium but any link I follow about redeeming the Google Home mini leads to an error or a page saying I am not eligible. ...

  • Regular
  • Plan Premium Country USA Device Samsung Galaxy Note 8, PC Operating System Android Oreo, Windows 10)   My Question or Issue I have spotify premium but any link I follow about rede...
  • Xenia
  • Moderator
  • 10871 Views
  • 23 replies
  • 17 likes
  • 10871 Views
  • 23 replies
  • 17 likes

Superuser Contribution Premium account but can’t get a code for the google mini

PlanPremiumCountryUkDevice(iPhone XR)Operating System(iOS 13.7) My Question or IssueI have been a premium account holder for years and have never redeemed anything like this offer of getting a google nest mini before. My friends have been able to get...

  • Newbie
  • Plan Premium Country Uk Device (iPhone XR) Operating System (iOS 13.7)   My Question or Issue I have been a premium account holder for years and have never redeemed anything like this ...
  • 11133934374
  • Casual Listener
  • 770 Views
  • 5 replies
  • 3 likes
  • 770 Views
  • 5 replies
  • 3 likes

Superuser Contribution Para iade

3 aylık üyelik 0.99 kuruş olduğu zaman spotifiyden bir üyelik aldım fakat belli bir zaman kullandıktan sonra üyeliğimi iptal ettim ve hesabı sildim ve 17 şubat 2019 tarihinde kendi ininal hesabımdan 13.99 TL çekildi premium üyeliğimi iptal etmiştim p...

  • Newbie
  • 3 aylık üyelik 0.99 kuruş olduğu zaman spotifiyden  bir üyelik aldım fakat belli bir zaman kullandıktan sonra üyeliğimi iptal ettim ve  hesabı sildim ve 17 şubat 2019 tarihinde kendi ininal...
  • Mihail
  • Spotify Legend
  • 544 Views
  • 3 replies
  • 0 likes
  • 544 Views
  • 3 replies
  • 0 likes

Premium duo fir spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 294 Views
  • 5 replies
  • 0 likes
  • 294 Views
  • 5 replies
  • 0 likes

Удалить информацию о карте

Хочу удалить информацию о моей карте. Как мне это сделать?

  • Casual Listener
  • Хочу удалить информацию о моей карте. Как мне это сделать?
  • Billy-J
  • Spotify Star
  • 644 Views
  • 5 replies
  • 0 likes
  • 644 Views
  • 5 replies
  • 0 likes

Charged after canceling still dont have premium

Hello I was charged 9.99 USD after canceling my subscription and I dont have premium. I only have one account tied to my card so I dont understand why I was charged when I canceled and dont have premium

  • Visitor
  • Hello I was charged 9.99 USD after canceling my subscription and I dont have premium. I only have one account tied to my card so I dont understand why I was charged when I canceled and dont have prem...
  • Billy-J
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes