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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76594 Views
  • 27 replies
  • 5 likes
  • 76594 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43465 Views
  • 19 replies
  • 2 likes
  • 43465 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31503 Views
  • 17 replies
  • 3 likes
  • 31503 Views
  • 17 replies
  • 3 likes

Solved!! Subscription failure

PlanPremiumDeviceSamsung Galaxy 8Operating SystemAndroid 9My Question or IssueMy account failed to undergo a subscription payment due to low mobile balance. I visited the Spotify web page and was told that they will try the payment again in a few day...

  • Visitor
  • Plan Premium Device Samsung Galaxy 8 Operating System Android 9 My Question or Issue My account failed to undergo a subscription payment due to low mobile balance. I visited the Spotify web pa...
  • Billy-J
  • Spotify Star
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Already paid for premium plan (via provider and payment succeed) but my premium plan not extended

PlanPremiumCountryIndonesiaDevice(iPhone Xs, Samsung A5 2016)Operating System(iOS 13, Android 7) My Question or IssueMy provider is telkomsel and my data plan (pulsa) has reduced to pay the premium plan, but today my premium plan has stopped

  • Visitor
  •   Plan Premium Country Indonesia Device (iPhone Xs, Samsung A5 2016) Operating System (iOS 13, Android 7)   My Question or Issue My provider is telkomsel and my data plan (pulsa)...
  • Emilia_8
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

premium account. Money taken in euro instead that other currencies. same bank and card

PlanPremiumCountry Czech republic My Question or Issue I have one bank with 2 currencies: euro and czech koruna.every month I see the money being taken from the euro account and not from the KCZ account.How can I change it? in my profile I have as a ...

  • Visitor
  •   Plan Premium Country Czech republic   My Question or Issue   I have one bank with 2 currencies: euro and czech koruna. every month I see the money being taken from the euro a...
  • OneByBoo
  • Rising Star 4
  • 320 Views
  • 1 replies
  • 0 likes
  • euro currency bank change
  • 320 Views
  • 1 replies
  • 0 likes

Trouble redeeming a code

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got a Fitbit from Currys that comes with a free 6 month subscription with a new account. So...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I got a...
  • OneByBoo
  • Rising Star 4
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Free trial not activated.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI applied for 3 month free premium trial. Spotify verified my bank by withdrawing and crediti...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I appli...
  • OneByBoo
  • Rising Star 4
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Am I able to get a Google Home Mini with my Spotify Premium w/ Hulu subscription?

Hi I currently have a spotify premium w/ hulu subscription and I was wondering if I can get the google home mini promotion?

  • Casual Listener
  • Hi I currently have a spotify premium w/ hulu subscription and I was wondering if I can get the google home mini promotion?
  • Billy-J
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Can't Redeem Google Home Mini

I have a premium family spotify account and I am trying to redeem a free google home mini. When I add the mini to my cart and go to checkout it still says the cost is $50. How do I resolve this?

  • Visitor
  • I have a premium family spotify account and I am trying to redeem a free google home mini. When I add the mini to my cart and go to checkout it still says the cost is $50.  How do I resolve thi...
  • Billy-J
  • Spotify Star
  • 1209 Views
  • 3 replies
  • 0 likes
  • 1209 Views
  • 3 replies
  • 0 likes

Student Subscription changed to Family plan and won't change back

PlanStudent Premium (originally)CountryUSDeviceASUS laptop, Motorola X4 My Question or IssueBefore, I subscribed to student premium with hulu and it was working fine. Recently, I noticed my hulu wasn't working and checked to find that my account subs...

  • Casual Listener
  • Plan Student Premium (originally) Country US Device ASUS laptop, Motorola X4     My Question or Issue Before, I subscribed to student premium with hulu and it was working fine. Rec...
  • Billy-J
  • Spotify Star
  • 353 Views
  • 3 replies
  • 0 likes
  • 353 Views
  • 3 replies
  • 0 likes

I signed up "advanced" renewal to make use of offer

PlanPremiumCountryIndia Device(iPhone XS, Macbook Pro late 2016)Operating System(iOS 13) My Question or IssueI signed up and paid for annual Spotify India Premium offer, as it was up for 699/year instead of 1299/year. My current subscription doesn't ...

  • Casual Listener
  • Plan Premium Country India   Device (iPhone XS, Macbook Pro late 2016) Operating System (iOS 13)   My Question or Issue I signed up and paid for annual Spotify India Premium offe...
  • Billy-J
  • Spotify Star
  • 292 Views
  • 3 replies
  • 0 likes
  • 292 Views
  • 3 replies
  • 0 likes

Annual in advance subscription UK

PlanPremiumCountryUK DeviceSamsungOperating SystemAndroid My Question or IssueFor the last 2 years I have purchased a Spotify Premium subscription in advance with 12 months for the price of 10. I would like to do this again, can you tell me how pleas...

  • Regular
  • Plan Premium Country UK   Device Samsung Operating System Android   My Question or Issue For the last 2 years I have purchased a Spotify Premium subscription in advance with 12 m...
  • Billy-J
  • Spotify Star
  • 582 Views
  • 3 replies
  • 0 likes
  • Advance
    annual
    Subscription
    U.K.
  • 582 Views
  • 3 replies
  • 0 likes

Student Subscription Failed

 PlanPremiumCountry Device(oppo f5)Operating System(Android ) My Question or IssueWhy it keeps telling me to update my details and subscription failure. I paid my premium last November 30,2019. How can I fix this? Hoping for fast action.

Screenshot_2019-12-07-01-48-16-90.png
  • Visitor
  •   Plan Premium Country   Device (oppo f5) Operating System (Android )   My Question or Issue Why it keeps telling me to update my details and subscription failure. I paid my prem...
  • osornios
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • Premium payment failed
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Existing Premium w Hulu account disconnected

I have been a spotify premium subscriber for going on seven years. I just signed up to the Hulu add on (w ads) earlier this year. After I updated my credit card details on spotify, my Hulu account is gone. Poof. Disappeared. Spotify support tells me ...

  • Regular
  •   I have been a spotify premium subscriber for going on seven years. I just signed up to the Hulu add on (w ads) earlier this year.  After I updated my credit card details on spotify, my ...
  • Peter
  • Spotify Legend
  • 1183 Views
  • 5 replies
  • 0 likes
  • Hulu
    Premium
    premium account
  • 1183 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify ended my Hulu subscription without notice

I have had Spotify Premium with Hulu (US) since March 2018In June 2019 my bank merged with another bank and changed names, so brand new debit cards were sent out and I had to update my payment info. Because I updated my payment info Spotify decided t...

  • Visitor
  • I have had Spotify Premium with Hulu (US) since March 2018 In June 2019 my bank merged with another bank and changed names, so brand new debit cards were sent out and I had to update my payment info...
  • Peter
  • Spotify Legend
  • 3008 Views
  • 7 replies
  • 3 likes
  • 3008 Views
  • 7 replies
  • 3 likes

Solved!! Chaning from single premium to family

Hi, I subscribed to Premium on November with a promotion paying 9,99 for 3 months but now I want to subscribe to family premium. I would know what happen if I change subscription. Do I loose the remaining month of the promotion or I will pay family w...

  • Casual Listener
  • Hi, I subscribed to Premium on November with a promotion paying 9,99 for 3 months but now I want to subscribe to family premium. I would know what happen if I change subscription. Do I loose the rema...
  • OneByBoo
  • Rising Star 4
  • 831 Views
  • 1 replies
  • 0 likes
  • 831 Views
  • 1 replies
  • 0 likes

Spotify for Samsung Gear Fit2 Pro (in countries outside of the US)

PlanPremiumCountrySouth Africa DeviceSamsung Gear Fit2 Pro I recently purchased the Fit2 Pro and was hoping to use Spotify on my device (as it has been advertised as being compatible). I have been greatly disappointed to learn that Spotify can only b...

  • Casual Listener
  • Plan Premium Country South Africa  Device Samsung Gear Fit2 Pro   I recently purchased the Fit2 Pro and was hoping to use Spotify on my device (as it has been advertised as being com...
  • SGK33
  • Visitor
  • 562 Views
  • 2 replies
  • 1 likes
  • 562 Views
  • 2 replies
  • 1 likes

want to renew a premium gift

PlanPremium (gift)CountryUnited StatesDeviceAnyOperating SystemAny My Question or IssueLast December I bought my niece a year of Spotify Premium (not Family, not Student, no Hulu or other extras) via a Spotify e-card that I bought directly on the Spo...

  • Casual Listener
  •   Plan Premium (gift) Country United States Device Any Operating System Any   My Question or Issue Last December I bought my niece a year of Spotify Premium (not Family, not Stud...
  • OneByBoo
  • Rising Star 4
  • 350 Views
  • 3 replies
  • 0 likes
  • 350 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Student subscription

Device: IpXI have free plan with Spotify now. I've tried to get Student premium. I got my student status verified already. They sent me an email to get the discount validated till Oct 26 2020. However, when I tried to get the discount, it says I have...

  • Casual Listener
  • Device: IpX I have free plan with Spotify now. I've tried to get Student premium. I got my student status verified already. They sent me an email to get the discount validated till Oct 26 2020. Howe...
  • nhuthao
  • Casual Listener
  • 724 Views
  • 6 replies
  • 0 likes
  • 724 Views
  • 6 replies
  • 0 likes

Going on Vacation to central america

I plan to go on vacation in central America for January to may...can I listen to Spotify on my plan

  • Casual Listener
  • I plan to go on vacation in central America for January to may...can I listen to Spotify on my plan
  • Chuloboy61
  • Casual Listener
  • 284 Views
  • 3 replies
  • 0 likes
  • 284 Views
  • 3 replies
  • 0 likes

payment issue help me to keep enjoy spotify

PlanPremiumCountryKorea DeviceiPhone 8+ My Question or Issue Hello users. I joined spotify on last year when i was in Malaysia, i paid with Card which issued on Malaysia. But now i back to my country (South Korea), and my Malaysia Card has been close...

  • Visitor
  • Plan Premium Country Korea   Device iPhone 8+   My Question or Issue   Hello users.    I joined spotify on last year when i was in Malaysia, i paid with Card whic...
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

I got charged for Spotify Premium 3 months free trial

I tried Spotify premium for 3 months for free using my Globe prepaid and got charged. Will I be able to get a refund since it is a free trial? If yes, how?

  • Visitor
  • I tried Spotify premium for 3 months for free using my Globe prepaid and got charged. Will I be able to get a refund since it is a free trial? If yes, how? 
  • OneByBoo
  • Rising Star 4
  • 629 Views
  • 1 replies
  • 1 likes
  • charges
    globe
    Premium
    Subscription
  • 629 Views
  • 1 replies
  • 1 likes