Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Moderator
- 13135 Views
- 6 replies
- 0 likes
- 13135 Views
- 6 replies
- 0 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 1300 Views
- 19 replies
- 1 likes
- 1300 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
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- Casual Listener
- 47220 Views
- 20 replies
- 3 likes
- 47220 Views
- 20 replies
- 3 likes
Reembolso Cartão de Crédito
Adquiri hoje o Plano Premium, mas quero cancelá-lo e preciso do reembolso. Como devo proceder já que não há essa opção no site do Spotify?obrigado.
- Adquiri hoje o Plano Premium, mas quero cancelá-lo e preciso do reembolso. Como devo proceder já que não há essa opção no site do Spotify? obrigado.
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- Spotify Star
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
Spotify premium free three month on wrong account
HiThis morning I had a problem with premium subscribe. I have created a new account (for error) and now I can't use free three mounth gratis on my principal account.How I can delete the premium offer on newest account, and apply premium offer on my o...
- Hi This morning I had a problem with premium subscribe. I have created a new account (for error) and now I can't use free three mounth gratis on my principal account. How I can delete the premium o...
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- Roadie
- 235 Views
- 3 replies
- 0 likes
- 235 Views
- 3 replies
- 0 likes
Spotify Family and Separated Parents
I would very much like to get a family plan for myself and my two daughters, but I am separated from their mum and they only live with me part of the time. How will this work with Family Plan, or am I not able to use the family plan because of the sp...
- I would very much like to get a family plan for myself and my two daughters, but I am separated from their mum and they only live with me part of the time. How will this work with Family Plan, or am ...
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- Spotify Star
- 469 Views
- 1 replies
- 0 likes
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plan
- 469 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution I want to continue my payments
PlanPremiumCountry DeviceXiaomi Note 8 ProOperating SystemAndroid My Question or IssueSorry for my bad english. My free trial is ended but i changed my cards. I should change my card information. When i click to premium page i can't see personal acc....
- Plan Premium Country Device Xiaomi Note 8 Pro Operating System Android My Question or Issue Sorry for my bad english. My free trial is ended but i changed my cards. I should c...
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- Casual Listener
- 388 Views
- 2 replies
- 0 likes
- 388 Views
- 2 replies
- 0 likes
Hi, I need help!!!
Hello, I need help, I want to buy the premium individual plan, but it tells me that I am not eligible or something, and they give me the other plans, but I only want to buy the individual plan, can you help me please?
- Hello, I need help, I want to buy the premium individual plan, but it tells me that I am not eligible or something, and they give me the other plans, but I only want to buy the individual plan, can y...
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- Spotify Star
- 224 Views
- 1 replies
- 0 likes
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Help
- 224 Views
- 1 replies
- 0 likes
Charged for subscription
PlanFree/Premium free trialCountryUkDeviceiPhone 11Operating SystemiOS 13.4.1 My Question or IssueI signed up for the premium free trial. I have never had premium before. I used PayPal but the I got charged £3.26. Why is this and does it get refunded...
- Plan Free/Premium free trial Country Uk Device iPhone 11 Operating System iOS 13.4.1 My Question or Issue I signed up for the premium free trial. I have never had premium bef...
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- Spotify Star
- 384 Views
- 7 replies
- 0 likes
- 384 Views
- 7 replies
- 0 likes
My husband and my self have a shared Premium subscription. It used to work fine on both of our iPhon
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
I signed up for a 30 day trial. 4 days later you offer a free 90 day trial.
PlanFree/PremiumCountryUSADeviceAnyOperating SystemAny My Question or IssueI signed up for a 30-day trial on 05/10. 4 days later you offer a free 90-day trial. Is it possible to extend my free trial to 90 days?
- Plan Free/Premium Country USA Device Any Operating System Any My Question or Issue I signed up for a 30-day trial on 05/10. 4 days later you offer a free 90-day trial. Is it possible...
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- Spotify Star
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
no mobile phone credit. what will happen?
PlanFree/PremiumCountryGermanyDevice(Samsung Galaxy S6)Operating System(Android 7.0) My Question or IssueFollowing.I am currently testing the trial month and would have to pay tomorrow. Since I have specified Boku as the payment method, the money wil...
- Plan Free/Premium Country Germany Device (Samsung Galaxy S6) Operating System (Android 7.0) My Question or Issue Following.I am currently testing the trial month and would have to pa...
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- Spotify Star
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
Premium
PlanFree/PremiumCountryUnited StatesDevice(iPhone 11 pro max) Operating System(iOS 13.4.1) My Question or IssueI received an offer to rejoin premium for $9.99 for 3 months. My card was declined because it was a gift card. So I was wondering if I were...
- Plan Free/Premium Country United States Device (iPhone 11 pro max) Operating System (iOS 13.4.1) My Question or Issue I received an offer to rejoin premium for $9.99 for 3 mo...
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- Spotify Star
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
Gift card won’t work.
So I bought my first ever iPhone and my first ever Spotify account and now I try to use a gift card to unlock premium features, and it simply says something went wrong please try again. Please help me because I can’t believe such an easy thing doesn’...
- So I bought my first ever iPhone and my first ever Spotify account and now I try to use a gift card to unlock premium features, and it simply says something went wrong please try again. Please help m...
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- Community Legend
- 980 Views
- 3 replies
- 0 likes
- 980 Views
- 3 replies
- 0 likes
Superuser Contribution Charged twice when one account was cancelled
I have 2 Spotify accounts which one of them disappeared all of a sudden cause it was related to the Facebook profile. I wrote about the issue weeks ago and the best solution was to cancel that profile. Well, I did and now weeks later I’VE BEEN CHARGE...
- I have 2 Spotify accounts which one of them disappeared all of a sudden cause it was related to the Facebook profile. I wrote about the issue weeks ago and the best solution was to cancel that profil...
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- Moderator
- 311 Views
- 1 replies
- 0 likes
- 311 Views
- 1 replies
- 0 likes
What do I do to avoid receiving charges on two credit cards?
I clarify before that I only have one Spotify account, a few months ago I updated the card with which I pay and now I’m charged in the current and previous cards. Sorry my English isn’t good. Thanks
- I clarify before that I only have one Spotify account, a few months ago I updated the card with which I pay and now I’m charged in the current and previous cards. Sorry my English isn’t good...
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- Spotify Star
- 558 Views
- 4 replies
- 0 likes
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chargePayment Problems
- 558 Views
- 4 replies
- 0 likes
Superuser Contribution Upgrade from individual subscriptions to family
Hi! both my children have existing subscription, i believe the one for $9.99 and the other student. I am finally caving in and decided to put us in a family plan. What will happen to their existing subscription bill?
- Hi! both my children have existing subscription, i believe the one for $9.99 and the other student. I am finally caving in and decided to put us in a family plan. What will happen t...
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- Spotify Legend
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
Superuser Contribution Being charged for 2 subscriptions
PlanPremiumCountryPhilippinesOperating System My Question or IssueI used to pay Spotify with my prepaid sim load, but i changed it to my card. Now i've been and still continuously been paying for both. It's suddenly eating up my load. There's been a ...
- Plan Premium Country Philippines Operating System My Question or Issue I used to pay Spotify with my prepaid sim load, but i changed it to my card. Now i've been and still continuously ...
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- Casual Listener
- 223 Views
- 2 replies
- 0 likes
- 223 Views
- 2 replies
- 0 likes
Superuser Contribution Problem con Spotify para Universitarios
Hola, Tengo un problema con la renovación de Spotify para Universitarios. Actualmente sigo estudiando la universidad pero debido a la situación actual por el Coronavirus (Covid-19), en Mexico, nos mandaron a estudiar en casa y las oficinas de la escu...
- Hola, Tengo un problema con la renovación de Spotify para Universitarios. Actualmente sigo estudiando la universidad pero debido a la situación actual por el Coronavirus (Covid-19),...
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- Moderator
- 209 Views
- 1 replies
- 0 likes
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Subscription
- 209 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Student subscprition stoped
My Premium student subscription ended for the first year and reverted back to normal premium. However, when I tried re-applying for student premium again to continue it, the system tells me I have already redeemed this offer. How do I regain my stude...
- My Premium student subscription ended for the first year and reverted back to normal premium. However, when I tried re-applying for student premium again to continue it, the system tells me I have al...
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- Spotify Legend
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
It appears that you're not eligible for this offer
Hi,I am a newbie with Spotify (always used Apple music, shame on me I know...).When i tried to apply for the 3 months free trial, i got this message :"It appears that you're not eligible for this offer. You can still enjoy Premium for the great price...
- Hi, I am a newbie with Spotify (always used Apple music, shame on me I know...). When i tried to apply for the 3 months free trial, i got this message : "It appears that you're not eligible for th...
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- Casual Listener
- 2002 Views
- 2 replies
- 1 likes
- 2002 Views
- 2 replies
- 1 likes
Why is Spotify forcing me to buy a family plan?
I got a new bank card, so my premium needed to be reconnected. I went to go and reconnect it, and it keeps saying I am ineligible for that plan, and then only lets me choose from family, yearly or student discount. I am the only one to ever use my ac...
- I got a new bank card, so my premium needed to be reconnected. I went to go and reconnect it, and it keeps saying I am ineligible for that plan, and then only lets me choose from family, yearly or st...
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- Newbie
- 1108 Views
- 2 replies
- 1 likes
- 1108 Views
- 2 replies
- 1 likes
Superuser Contribution Didn't receive pin code
I'm trying to upgrade to premium, I've entered my number everytime but i didn't get pin code. I'm from Indonesia using Indosat card
- I'm trying to upgrade to premium, I've entered my number everytime but i didn't get pin code. I'm from Indonesia using Indosat card
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- Casual Listener
- 1199 Views
- 6 replies
- 0 likes
- 1199 Views
- 6 replies
- 0 likes