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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14863 Views
  • 27 replies
  • 2 likes
  • 14863 Views
  • 27 replies
  • 2 likes

switch back to premium from duo

I upgraded to duo by mistake and switched back within 5 minutesYet it now says I must finishe the current cycle to switch back.If spotify can do upgrades for partial periods, surely it can do downgrades as well.I do not want to be charged for a servi...

  • Visitor
  • I upgraded to duo by mistake and switched back within 5 minutes Yet it now says I must finishe the current cycle to switch back. If spotify can do upgrades for partial periods, surely it can do dow...
  • AdamDamon
  • Spotify Star
  • 2541 Views
  • 3 replies
  • 0 likes
  • 2541 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ongoing subscription

Do I have a ongoing premiumsubscription? I thought i had changed it to free. But Spotify withdraw money from my account

  • Visitor
  • Do I have a ongoing premiumsubscription? I thought i had changed it to free. But Spotify withdraw money from my account               ...
  • Elena
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant subscribe to premium

PlanFree/PremiumCountryCanadaDeviceSamsung galaxy s20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cant subscribe to premium, it keeps telling me that im not illegible to the plan i chose.

  • Visitor
  • Plan Free/Premium Country Canada Device Samsung galaxy s20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I cant subscribe to premium, it keeps te...
  • Elena
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "Only You" feature

Last year I missed the Only You you guys had around June I think. Is it coming this year, too?

  • Gig Goer
  • Last year I missed the Only You you guys had around June I think.   Is it coming this year, too?
  • CarlosE
  • Moderator
  • 479 Views
  • 1 replies
  • 0 likes
  • Feature
    only you
  • 479 Views
  • 1 replies
  • 0 likes

Superuser Contribution Temporarily Free Premium for Ukrainian users as an act of solidarity and support

Dear Spotify!A lot of people in Ukraine are users of your app from it's first day in Ukrainian market. It would be great gesture of solidarity and support for Ukrainians if you temporarily allowed us to use your services for free. Music is a great wa...

  • Casual Listener
  •   Dear Spotify! A lot of people in Ukraine are users of your app from it's first day in Ukrainian market. It would be great gesture of solidarity and support for Ukrainians if you temporarily ...
  • olgom
  • Casual Listener
  • 3119 Views
  • 1 replies
  • 10 likes
  • 3119 Views
  • 1 replies
  • 10 likes

[Other] Not changing Spotify plan

So whenever the payment method needs updating, Spotify seems to forget that I have a Spotify Duo plan and tries to sign me up for a Spotify individual plan. This had happened to me twice this year and it's very annoying. Instead of automatically tryi...

  • Visitor
  • So whenever the payment method needs updating, Spotify seems to forget that I have a Spotify Duo plan and tries to sign me up for a Spotify individual plan. This had happened to me twice this year an...
  • MauriceMV
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • Other
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Subscription with Ads

I have been a Premium Spotify member for over a year. I have my payment on autopsy and recently I have started hearing ads in between songs? I have emailed Spotify and no response.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro...

  • Newbie
  • I have been a Premium Spotify member for over a year.  I have my payment on autopsy and recently I have started hearing ads in between songs?  I have emailed Spotify and no response. Plan ...
  • Jeremy
  • Spotify Legend
  • 267 Views
  • 1 replies
  • 1 likes
  • 267 Views
  • 1 replies
  • 1 likes

My account is on the wrong plan

two days ago upgraded to premium family plan but my devices are still showing as being a free plan.I have deleted the app and reinstalled it, I have logged out and changed password, nothing seems to update it, any help appreciated. Hylton

  • Casual Listener
  • two days ago upgraded to premium family plan but my devices are still showing as being a free plan. I have deleted the app and reinstalled it, I have logged out and changed password, nothing seems t...
  • Maxim
  • Spotify Star
  • 409 Views
  • 3 replies
  • 0 likes
  • 409 Views
  • 3 replies
  • 0 likes

Superuser Contribution Change Payment Details page is throwing 500 errors and not accepting new credit card

PlanPremiumCountryUnited StatesOperating SystemUbuntu Linux 15.04, Chrome 54.0.2840.71 (64-bit) My Question or IssueI'm getting a 500 error when trying to update our credit card for our premium account. See attached screenshot (payment info cleared w...

  • Casual Listener
  • Plan Premium Country United States Operating System Ubuntu Linux 15.04, Chrome 54.0.2840.71 (64-bit)   My Question or Issue I'm getting a 500 error when trying to update our credit card ...
  • Eni
  • Moderator
  • 574 Views
  • 3 replies
  • 1 likes
  • 574 Views
  • 3 replies
  • 1 likes

Erro na troca pagamento para um cartão específico na função crédito

PlanUniversitário CountryBrasilDeviceiPhone 12 Pro My Question or IssueSou assinante do plano a bastante tempo porém utilizava outro cartão para realizar o pagamento. Estou a meses tentando mudar meu cartão de pagamento para o inter na forma crédito....

  • Newbie
  •   Plan Universitário  Country Brasil Device iPhone 12 Pro    My Question or Issue Sou assinante do plano a bastante tempo porém utilizava outro cartão para realizar o pag...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Solved!! Duration of one month prepaid Premium abo

PlanPremiumGermany Does the one time payment for one month give me access to Premuim for one month or just for 28 days?

  • Regular
  • Plan Premium Germany   Does the one time payment for one month give me access to Premuim for one month or just for 28 days?
  • williwiesel03
  • Regular
  • 447 Views
  • 2 replies
  • 0 likes
  • 447 Views
  • 2 replies
  • 0 likes

can i use the same CC on a different acc to redeem free trial after deleting old account

Will I be able to use the same credit card to redeem a free trial on a brand new account after deleting the account the card was first used on? Thank you!

  • Newbie
  • Will I be able to use the same credit card to redeem a free trial on a brand new account after deleting the account the card was first used on? Thank you!
  • Maxim
  • Spotify Star
  • 2064 Views
  • 1 replies
  • 0 likes
  • 2064 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Gift card works on computer but not phone

So my friend had given me a Spotify gift card for one month of premium, and when I redeemed it on my Windows computer it worked totally fine. On the same account, I went to my iPhone 12 and tried to use it and for whatever reason I just don't have ac...

  • Newbie
  • So my friend had given me a Spotify gift card for one month of premium, and when I redeemed it on my Windows computer it worked totally fine. On the same account, I went to my iPhone 12 and tried to ...
  • Eni
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double payment

Plan Premium Country Italy Device Samsung Galaxy A41 Operating System Android My Question or Issue Hello , I payed two times this month one on the 15 of March and one on the 22 of March, just a few days after , I also checked on the official page on ...

  • Newbie
  • Plan Premium Country Italy Device  Samsung Galaxy A41 Operating System  Android    My Question or Issue Hello , I payed two times this month one on the 15 of M...
  • Yordan
  • Moderator
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Plans or possibilities for releasing Spotify Free in Republic of Korea

PlanFreeCountryRepublic of KoreaDeviceSamsung Galaxy A7 (2018), Windows, Macbook Air (M1, 2020)Operating SystemAndroid 10, Windows 11, macOS Monterey My Question or Issue Spotify does not currently support free advertising-based streaming services in...

  • Visitor
  • Plan Free Country Republic of Korea Device Samsung Galaxy A7 (2018), Windows, Macbook Air (M1, 2020) Operating System Android 10, Windows 11, macOS Monterey   My Question or Issue &nbs...
  • Maxim
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

[Mobile][Other] Not make liked playlist randomly just start only playing 30 second clips of songs.

One day I was just listening to some music and today I open Spotify and go to my liked songs playlist and it only plays 30 second clips of songs! Why is it doing this? and you should change that or tell us why it does that.

  • Visitor
  • One day I was just listening to some music and today I open Spotify and go to my liked songs playlist and it only plays 30 second clips of songs! Why is it doing this? and you should change that or t...
  • 199 Views
  • 0 replies
  • 0 likes
  • Mobile
    Other
  • 199 Views
  • 0 replies
  • 0 likes

Solved!! Premium subscription for a longer period in one payment

I searched for an answer to my question for a long time, but I couldn't find it (maybe I was looking badly ). My question:How can I pay for an individual/duo premium subscription for a longer period (3/6/12 months) in one payment?That is, once paid a...

  • Newbie
  • I searched for an answer to my question for a long time, but I couldn't find it (maybe I was looking badly 😄).   My question: How can I pay for an individual/duo premium subscription for a l...
  • Maxim
  • Spotify Star
  • 543 Views
  • 1 replies
  • 0 likes
  • 543 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to stop MTS partner subscription?

Hi there!I got Premium account from partner MTS in Russia and now i would like to create Family account. For switching on Family acc i had to become again a member with free account and thus I unsubscribed in MTS. But in Spotify I still have Premium ...

  • Casual Listener
  • Hi there! I got Premium account from partner MTS in Russia and now i would like to create Family account. For switching on Family acc i had to become again a member with free account and thus&n...
  • zephyr2712
  • Casual Listener
  • 3773 Views
  • 18 replies
  • 2 likes
  • 3773 Views
  • 18 replies
  • 2 likes

Superuser Contribution Will my partner's playlists be saved if I switch from Premium Family to Duo?

Hi, I want to switch to Premium Duo now that it's available, as I have a premium family account, but it's just me and my partner using it. I am not seeing any information as to what happens to my partner's account if I switch my subscription. Ideally...

  • Visitor
  • Hi,   I want to switch to Premium Duo now that it's available, as I have a premium family account, but it's just me and my partner using it.   I am not seeing any information as to what...
  • CarlosE
  • Moderator
  • 8759 Views
  • 10 replies
  • 0 likes
  • 8759 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Premium Family paused after moving from RU to DE for manager, but works for other accounts

PlanPremium FamilyCountryRU -> DE My Question or IssueAfter Spotify failed to charge money from RU mastercard, I've changed the country to DE and paid from DE Visa. The money was charged, and I added a few members to the "family". But for me, it stil...

Screenshot 2022-03-23 at 17-20-34 Kontoübersicht - Spotify.png Screenshot 2022-03-23 at 17-28-42 Spotify Premium.png Screenshot 2022-03-23 at 17-31-04 Kontoübersicht - Spotify.png
  • Regular
  • Plan Premium Family Country RU -> DE   My Question or Issue After Spotify failed to charge money from RU mastercard, I've changed the country to DE and paid from DE Visa. The money was ...
  • Ver
  • Spotify Legend
  • 599 Views
  • 2 replies
  • 0 likes
  • 599 Views
  • 2 replies
  • 0 likes