Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 183797 Views
- 116 replies
- 12 likes
- 183797 Views
- 116 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 20867 Views
- 28 replies
- 4 likes
- 20867 Views
- 28 replies
- 4 likes
Superuser Contribution Premium
PlanPremium (Individual)CountryIndiaDevice(Moto one fusion +, Acer Predator)Operating System(Android 12, Windows 11) My Question or IssueI have an active Spotify premium for 1 year and now want to change my plan from individual to duo.So if I cancel ...
- Plan Premium (Individual) Country India Device (Moto one fusion +, Acer Predator) Operating System (Android 12, Windows 11) My Question or Issue I have an active Spotify premium for ...
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- Moderator
- 191 Views
- 1 replies
- 0 likes
- 191 Views
- 1 replies
- 0 likes
How to switch back to Preimum Family plan
Originally, I subscribed the Premium Family plan. I purchased the Spotify Premium Annual membership from Amazon. I didn't realize that it was the Premium Individual plan. After I redeemed the gift card, my account switched to individual plan. My fami...
- Originally, I subscribed the Premium Family plan. I purchased the Spotify Premium Annual membership from Amazon. I didn't realize that it was the Premium Individual plan. After I redeemed...
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- Spotify Star
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Superuser Contribution Family member address not accepted - sitting next to me on sofa, entering same address
I joined Premium months ago but have never managed to get my son to be able to join as a family member. We live together in Kuwait. I have entered the same address into my account and his I don't know how many times. EVERY TIME its says he is in a di...
- I joined Premium months ago but have never managed to get my son to be able to join as a family member. We live together in Kuwait. I have entered the same address into my account and his I don't kno...
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- Spotify Legend
- 596 Views
- 5 replies
- 0 likes
- 596 Views
- 5 replies
- 0 likes
Superuser Contribution Premium account is shuffle playing every album
I still have my premium account and every album I play is shuffling. I can still add to my queue to get songs to play in order but I shouldn't have to do this. I want the album to play all the way through. That's why I pay for premium.
- I still have my premium account and every album I play is shuffling. I can still add to my queue to get songs to play in order but I shouldn't have to do this. I want the album to play all the way th...
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- Spotify Legend
- 323 Views
- 3 replies
- 0 likes
- 323 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Change from Student account to family account
I have a student premium account that I just have started two months ago.Although, I wanted to upgrade to a family account with my flatmates. I would be the owner of the account. I have two issues: 1)Will I stop to be charged from the student account...
- I have a student premium account that I just have started two months ago. Although, I wanted to upgrade to a family account with my flatmates. I would be the owner of the account. I have two is...
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- Casual Listener
- 2092 Views
- 5 replies
- 0 likes
- 2092 Views
- 5 replies
- 0 likes
Solved!!Superuser Contribution Ads on a premium acct playing music
PlanPremiumCountryAustraluaDeviceSamsung Galaxy s21 ultra and Samsung Monitor.Operating SystemAndroid My Question or IssueI'm getting ads playing music now? I never us3d to and shouldn't be getting them.
- Plan Premium Country Australua Device Samsung Galaxy s21 ultra and Samsung Monitor. Operating System Android My Question or Issue I'm getting ads playing music now? I never us3d to a...
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- Regular
- 614 Views
- 5 replies
- 0 likes
- 614 Views
- 5 replies
- 0 likes
Superuser Contribution Payments
Why i cant pay for my premium ? Im using 2 different metods.?
- Why i cant pay for my premium ? Im using 2 different metods.?
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- Casual Listener
- 587 Views
- 7 replies
- 0 likes
- 587 Views
- 7 replies
- 0 likes
Superuser Contribution Payment failed - bug of Spotify
If you google 'Spotify payment failed', there are so many topics, and Spotify suggest you to check your credit card. You go back to check around but nothing is wrong. So you are in a deadlock now. The answer is simple - it is a bug of Spotify. Do you...
- If you google 'Spotify payment failed', there are so many topics, and Spotify suggest you to check your credit card. You go back to check around but nothing is wrong. So you are in a deadlock now. &...
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- Moderator
- 808 Views
- 2 replies
- 2 likes
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Payment failure
- 808 Views
- 2 replies
- 2 likes
Solved!!Superuser Contribution Premium Duo
Merhaba, premium Duo hesabını kullanmak istiyoruz ama aynı evde yaşamıyoruz adreslerimizin aynı olma zorunluluğu var mı? Farklı adreste olupta bu planı kullanabilir miyiz?Desteğinizi bekler iyi çalışmalar dilerim ☺️
- Merhaba, premium Duo hesabını kullanmak istiyoruz ama aynı evde yaşamıyoruz adreslerimizin aynı olma zorunluluğu var mı? Farklı adreste olupta bu planı kullanabilir miyiz? Desteğinizi bekler...
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- Spotify Star
- 389 Views
- 1 replies
- 0 likes
- 389 Views
- 1 replies
- 0 likes
Card from another country issue Spotify Duo
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo I decided to try premium Duo, since me and my partner have been using the same account for...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
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- Spotify Star
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
Superuser Contribution Premium not working
Hallo ik heb net en gratis premium genomen van 1 maand alleen het werkt niet?
- Hallo ik heb net en gratis premium genomen van 1 maand alleen het werkt niet?
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- Moderator
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Superuser Contribution Unable to pay for premium
PlanPremiumCountryNigeria DeviceSamsung Galaxy A21s My Question or IssueI have tried severally to update my payment but they are all declining, the card is fully funded and is also enabled for foreign transactions. Please what can be done about this,...
- Plan Premium Country Nigeria Device Samsung Galaxy A21s My Question or Issue I have tried severally to update my payment but they are all declining, the card is fully funded an...
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- Moderator
- 316 Views
- 1 replies
- 1 likes
- 316 Views
- 1 replies
- 1 likes
Superuser Contribution Payments
Hi. Was just wondering if paying yearly is available? Thanks
- Hi. Was just wondering if paying yearly is available? Thanks
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- Moderator
- 190 Views
- 1 replies
- 0 likes
- 190 Views
- 1 replies
- 0 likes
Superuser Contribution Premium user still receive advertisement
I have subscribe as premium user now but still have advertisement. Pls kindly advise.
- I have subscribe as premium user now but still have advertisement. Pls kindly advise.
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- Spotify Legend
- 551 Views
- 2 replies
- 2 likes
- 551 Views
- 2 replies
- 2 likes
Solved!! Changing plan in another country
Plan Premium Country Australia My Question or IssueJust moved to Australia and changed my payment method to an Australian one. I now what to change my plan to a Duo but I can’t? My current plan shows in $ but when I ask to change plans it shows all t...
- Plan Premium Country Australia My Question or Issue Just moved to Australia and changed my payment method to an Australian one. I now what to change my plan to a D...
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- Casual Listener
- 408 Views
- 2 replies
- 0 likes
- 408 Views
- 2 replies
- 0 likes
Superuser Contribution Can I buy and use Indian Spotify plan in Saudi Arabia
I am on trip to Saudi Arabia, I live in India. Want to know if I can buy and use Indian plan here in Saudi Arabia? If no then can I buy Saudi Arabia plan and still use it in India ? I will be returning back to India in a week or so.
- I am on trip to Saudi Arabia, I live in India. Want to know if I can buy and use Indian plan here in Saudi Arabia? If no then can I buy Saudi Arabia plan and still use it in India ? I will be returni...
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- Moderator
- 4045 Views
- 1 replies
- 0 likes
- 4045 Views
- 1 replies
- 0 likes
Superuser Contribution Unsubscribe
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Legend
- 261 Views
- 1 replies
- 0 likes
- 261 Views
- 1 replies
- 0 likes
Superuser Contribution Address Invalid when updating payment information
I keep getting the message "address invalid" when updating the payment information. I already tried incognito, different browsers, different networks, different devices, and different ways of writing the address and nothing works. I also spent three ...
- I keep getting the message "address invalid" when updating the payment information. I already tried incognito, different browsers, different networks, different devices, and different ways of writing...
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- Spotify Legend
- 234 Views
- 1 replies
- 0 likes
- 234 Views
- 1 replies
- 0 likes
Spotify Duo Not Working for My Partner & I
I'm sitting here with my husband and I sent him the link to our Spotify Duo plan. As he adds in our home address, the system says we're 'not in the same country' and to 'try again when we're in the same country. We're at our kitchen table having brea...
- I'm sitting here with my husband and I sent him the link to our Spotify Duo plan. As he adds in our home address, the system says we're 'not in the same country' and to 'try again when we're in the s...
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- Spotify Star
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
Superuser Contribution Subscription using Smart carrier error
My Question or IssueHi!I'm having a problem. I'm trying to pay my 149 plan via smart with 200 worth of load, but after i enter the pin, its just keep on error(see below photo). And receive a text message that my sim is already under subscription(seco...
- My Question or Issue Hi!I'm having a problem. I'm trying to pay my 149 plan via smart with 200 worth of load, but after i enter the pin, its just keep on error(see below photo). And ...
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- Spotify Legend
- 2101 Views
- 3 replies
- 0 likes
- 2101 Views
- 3 replies
- 0 likes