Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11344 Views
  • 24 replies
  • 2 likes
  • 11344 Views
  • 24 replies
  • 2 likes

Superuser Contribution I bought a duo plan, but the page where im supposed to find the invite link isn't loading in

DuoPremiumIndiadevice - Asus laptop and a Samsung a21sOperating Systemwin 10 I bought Spotify premium duo plant half an hour ago but according to the articles I can invite through spotify.com/in-en/account/duo but when I go to the page (cause I alrea...

  • Visitor
  • Duo Premium India device - Asus laptop and a Samsung a21s Operating System win 10   I bought Spotify premium duo plant half an hour ago but according to the articles I can invite throug...
  • Alex
  • Spotify Legend
  • 673 Views
  • 3 replies
  • 1 likes
  • 673 Views
  • 3 replies
  • 1 likes

How do I get back into my hulu account, which comes with my spotify subscription?

I use the same email for my hulu account as my spotify, but all a sudden, I cannot get into my hulu account and when I click on the link under my services to start watching for hulu, it just takes me to hulu.com. Don't know what to do.

  • Visitor
  • I use the same email for my hulu account as my spotify, but all a sudden, I cannot get into my hulu account and when I click on the link under my services to start watching for hulu, it just takes me...
  • Billy-J
  • Spotify Star
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing to Duo without losing prepaid premium period

Hi all, I am currently already using spotify premium but don't have a subscription yet. However I have prepaid spotify premium for the next ~6 months using spotify vouchers. I would like to change do a Duo subscription to allow my live-in partner acc...

  • Casual Listener
  • Hi all,   I am currently already using spotify premium but don't have a subscription yet. However I have prepaid spotify premium for the next ~6 months using spotify vouchers.   I would...
  • CarlosE
  • Moderator
  • 1030 Views
  • 3 replies
  • 1 likes
  • Duo
    Subscription
  • 1030 Views
  • 3 replies
  • 1 likes

Superuser Contribution 3 month PayPal free trial not eligible

PlanFree/PremiumCountryUSADevice(iPhone Operating System(iOS 10 My Question or Issue Im trying to sign my mom up for the 3 free month trial by signing up with PayPal- it says she's not eligible but she's never had a Spotify account.

  • Visitor
  •   Plan Free/Premium Country USA Device (iPhone  Operating System (iOS 10   My Question or Issue   Im trying to sign my mom up for the 3 free month trial by signing up ...
  • CarlosE
  • Moderator
  • 2077 Views
  • 5 replies
  • 0 likes
  • 2077 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cobro de IGIC

Pongo un comentario aquí porque resido en las Islas Canarias y me están cobrando el IVA, pese a ser ilegal. En territorio canario se debe cobrar el IGIC, sea esta empresa sueca o de cualquier lugar. Con este comentario quiero solicitar el reembolso d...

  • Visitor
  • Pongo un comentario aquí porque resido en las Islas Canarias y me están cobrando el IVA, pese a ser ilegal. En territorio canario se debe cobrar el IGIC, sea esta empresa sueca o de cualquier lugar.&...
  • Tha_Owen
  • Visitor
  • 800 Views
  • 2 replies
  • 1 likes
  • 800 Views
  • 2 replies
  • 1 likes

Can’t subscribe by card

Hi..I’m trying to upgrade my subscription to Duo but when I choose “subscribe by card” option, the “subscribe by mobile” page shows up. P.S. excuse my English

  • Visitor
  • Hi.. I’m trying to upgrade my subscription to Duo but when I choose “subscribe by card” option, the “subscribe by mobile” page shows up.   P.S. excuse my English
  • Billy-J
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Xbox Game Pass 4 Month Free Trial

PlanFree 4 Month Premium as a perk from Xbox Game Pass Ultimate.CountryMéxico.DeviceThinkpad T460.Operating SystemWindows 10. My Question or IssueI tried to redeem my perk the 7th, and as a matter of fact I created my Spotify account that same day, b...

Screenshot 2021-05-19 18-12-08.png Screenshot 2021-05-19 19-23-32.png
  • Casual Listener
  • Plan Free 4 Month Premium as a perk from Xbox Game Pass Ultimate. Country México. Device Thinkpad T460. Operating System Windows 10.   My Question or Issue I tried to redeem my perk th...
  • Billy-J
  • Spotify Star
  • 2122 Views
  • 3 replies
  • 0 likes
  • Xbox Game Pass Ultimate
    Xbox perk
  • 2122 Views
  • 3 replies
  • 0 likes

downgrade subscription

Planpremium familyCountryswitzerlandDevice Operating System My Question or IssueHi - how can I downgrade my family subscription to a single user one? there's no button for this - only "cancel" subscription .... but I don't want to cancel it - I only ...

  • Casual Listener
  •   Plan premium family Country switzerland Device   Operating System   My Question or Issue Hi - how can I downgrade my family subscription to a single user one? there's no bu...
  • AdamDamon
  • Spotify Star
  • 3960 Views
  • 5 replies
  • 2 likes
  • 3960 Views
  • 5 replies
  • 2 likes

Having a Spotify account for a different country

PlanPremiumCountryIndiaDeviceSamsung Galaxy M02Operating SystemAndroid 10 My Question or IssueHi Team, I am Spotify Premium user from India and I want to know if there is a way through which I can have a Premium account for some other country...say l...

  • Gig Goer
  • Plan Premium Country India Device Samsung Galaxy M02 Operating System Android 10   My Question or Issue Hi Team,   I am Spotify Premium user from India and I want to know if the...
  • Billy-J
  • Spotify Star
  • 716 Views
  • 1 replies
  • 0 likes
  • 716 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't buy Premium Duo

PlanFreeCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueI tried to buy Premium Duo but I got an error message saying : "Sorry, you are not eligible for that plan. Here are some other ways to get Premium." And when I tried any othe...

  • Casual Listener
  • Plan Free Country Canada Device PC Operating System Windows 10   My Question or Issue I tried to buy Premium Duo but I got an error message saying : "Sorry, you are not eligible for th...
  • Eni
  • Moderator
  • 1436 Views
  • 7 replies
  • 0 likes
  • Premium
  • 1436 Views
  • 7 replies
  • 0 likes

Superuser Contribution Issue activating ATT 6-month free trail - Premium

PlanFree/Premium CountryUSA Device(iPhone 10,Desktop App, Web Player)Operating System(iOS 14.5.1, Windows 10) My Question or IssueNot sure if this the right area for this, but I been having an issue with my free-trail subscription. I have a brand new...

  • Casual Listener
  • Plan Free/Premium  Country USA   Device (iPhone 10,Desktop App, Web Player) Operating System (iOS 14.5.1,  Windows 10)   My Question or Issue Not sure if this the right...
  • Ivan
  • Spotify Legend
  • 474 Views
  • 2 replies
  • 0 likes
  • ATT 6-month free trail
  • 474 Views
  • 2 replies
  • 0 likes

Superuser Contribution I paid for the subscription and after 8 days they wrote to me that it would end soon

I paid for the subscription on 05/11/2021, now 05/19/2021 it asks me to pay again, but since I have no money on my card, it cannot withdraw it

  • Visitor
  • I paid for the subscription on 05/11/2021, now 05/19/2021 it asks me to pay again, but since I have no money on my card, it cannot withdraw it
  • Jeremy
  • Spotify Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Redirect from payment provider fails.

PlanFree/PremiumCountryNORWAY My Question or IssueMy previous card expired, and I've been trying to update my card details for a month.When I checkout with a new "Premium for students" subscription, and verify the payment through norwegian BankID, th...

  • Casual Listener
  • Plan Free/Premium Country NORWAY   My Question or Issue My previous card expired, and I've been trying to update my card details for a month. When I checkout with a new "Premium for stude...
  • Novy
  • Moderator
  • 3852 Views
  • 3 replies
  • 0 likes
  • 3852 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify premium + Hulu subscription

I have Spotify premium + Hulu subscription but Hulu hasn’t been working for over a year. My account services shows that i should have Hulu but it wont work.

  • Regular
  • I have Spotify premium + Hulu subscription but Hulu hasn’t been working for over a year.   My account services shows that i should have Hulu but it wont work.    
  • Jeremy
  • Spotify Legend
  • 915 Views
  • 5 replies
  • 0 likes
  • 915 Views
  • 5 replies
  • 0 likes

Can I add a free user to a Duo subscription? If so, how. Thanks.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AdamDamon
  • Spotify Star
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Paid for premium mini but hasnt upgraded

PlanPremiumCountryIndiaDeviceSamsung A70Operating SystemAndroid 11 My Question or IssuePaid for Premium mini through Google pay but hasn't upgraded yet. I also haven't received receipt for payment. Help. Thanks *community rock star edit - removed sen...

  • Casual Listener
  • Plan Premium Country India Device Samsung A70 Operating System Android 11   My Question or Issue Paid for Premium mini through Google pay but hasn't upgraded yet. I also haven't receiv...
  • Billy-J
  • Spotify Star
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
  • 0 likes

Wrongly charged by support team, need refund.

PlanPremiumCountryIndiaDeviceOne Plus 7T, Thinkstation P330, Ipad Mini, Thinkpad X390, Iphone 11Operating SystemAndroid, iOS, macOS, Windows 10, Linux My Question or IssueWanted to upgrade from Premium individual to Premium duo, error message shown a...

  • Casual Listener
  • Plan Premium Country India Device One Plus 7T, Thinkstation P330, Ipad Mini, Thinkpad X390, Iphone 11 Operating System Android, iOS, macOS, Windows 10, Linux   My Question or Issue Wan...
  • Billy-J
  • Spotify Star
  • 437 Views
  • 1 replies
  • 0 likes
  • Account
  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change country / payment plan

Hello, I now live in Thailand, but my Spotify account still is set to USA. I tried to change my country, but it wouldn't let me, so I went to the Spotify help forums and followed instructions. I tried to change my payment country to Thailand, no luck...

  • Newbie
  • Hello,   I now live in Thailand, but my Spotify account still is set to USA.  I tried to change my country, but it wouldn't let me, so I went to the Spotify help forums and followed instr...
  • Alex
  • Spotify Legend
  • 973 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 973 Views
  • 3 replies
  • 0 likes

Solved!! Free 3 months of Spotify Premium

Heyy, I got a struggle which I quite don't know how to do it but...I just wanted to know if it was possible to get Free Spotify premium without putting a credit card thing you know. What I mean by that is, I got the Fortnite Club for this month which...

  • Visitor
  • Heyy,  I got a struggle which I quite don't know how to do it but...I just wanted to know if it was possible to get Free Spotify premium without putting a credit card thing you know. What I mean...
  • Billy-J
  • Spotify Star
  • 15875 Views
  • 1 replies
  • 2 likes
  • 15875 Views
  • 1 replies
  • 2 likes

Unable to see Duo menu in Account

Hi,I just changed my plan from Spotify Premium to Spotify Duo but i do not see the the Duo menu in my Spotify account.Could someone please help. Plan : Spotify DuoFree/Premium: PremiumCountry: India Regards,Hiren

  • Visitor
  • Hi, I just changed my plan from Spotify Premium to Spotify Duo but i do not see the  the Duo menu in my Spotify account. Could someone please help.   Plan : Spotify Duo Free/Premium: P...
  • Billy-J
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes