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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 84035 Views
  • 30 replies
  • 5 likes
  • 84035 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45809 Views
  • 19 replies
  • 3 likes
  • 45809 Views
  • 19 replies
  • 3 likes

Hulu part of subscription disappeared

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to have the premium subscription with Hulu and now the Hulu part went away. I still wa...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I used ...
  • Billy-J
  • Spotify Star
  • 514 Views
  • 3 replies
  • 0 likes
  • 514 Views
  • 3 replies
  • 0 likes

Updated payment canceled Hulu

PlanPremiumCountrynyc USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) PLAYSTATION 4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Hulu is gone after I updated my payment. I would love to continue my subsc...

  • Visitor
  •   Plan Premium Country nyc USA  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) PLAYSTATION 4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Qu...
  • Billy-J
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Gift card não contabilizou

Depois de cancelar minha assinatura Premium eu resgatei um gift card de 6 meses. Mas ele não entrou e eu estou com medo de perder meu acesso Premium

  • Visitor
  • Depois de cancelar minha assinatura Premium eu resgatei um gift card de 6 meses. Mas ele não entrou e eu estou com medo de perder meu acesso Premium 
  • Bittencourt
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Wondering about using a gift card even though I’m on premium

My question is, I am on a 3 month Spotify gift card and I was wondering, if I get another 12 month gift card will I be able to apply it at that time. Right now it’s been a week and will I be able to redeem it by next week? I’m going somewhere else an...

  • Newbie
  • My question is, I am on a 3 month Spotify gift card and I was wondering, if I get another 12 month gift card will I be able to apply it at that time. Right now it’s been a week and will I be able to ...
  • Jose_M
  • Spotify Star
  • 236 Views
  • 1 replies
  • 1 likes
  • 236 Views
  • 1 replies
  • 1 likes

Solved!! Premium payment page not loading

I have been trying to renew my family payment plan for the last month however, when I go to the payment page it never loads. I read other post with similar issues and tried the recommendations to fix the issue but none worked. I have already cleared ...

  • Casual Listener
  • I have been trying to renew my family payment plan for the last month however, when I go to the payment page it never loads. I read other post with similar issues and tried the recommendations to fix...
  • OneByBoo
  • Rising Star 4
  • 2044 Views
  • 3 replies
  • 0 likes
  • 2044 Views
  • 3 replies
  • 0 likes

Premium and playing on devices simultaneously

With a premium account, I had hoped for the option to have what I am playing on one device be heard simultaneously on another of my linked devices. 'Not just following (reading) what song is playing but hearing it as well. Is this possible?

  • Casual Listener
  • With a premium account, I had hoped for the option to have what I am playing on one device be heard simultaneously on another of my linked devices. 'Not just following (reading) what song is&nbs...
  • theRealjoegrant
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium does not come with Hulu anymore but I could still use it

I realized there was an issue when I could not log into Hulu on my laptop although I had been logged in on my iphone with my current plan. So I log out of Hulu on my iphone and try to sign in again and selected the restore purchase and it said no sub...

  • Casual Listener
  • I realized there was an issue when I could not log into Hulu on my laptop although I had been logged in on my iphone with my current plan. So I log out of Hulu on my iphone and try to sign in again a...
  • Xenia
  • Moderator
  • 4467 Views
  • 1 replies
  • 0 likes
  • Login
    receipt
  • 4467 Views
  • 1 replies
  • 0 likes

Wrong country / Card details

Hi, I have an issue where I am based in Lithuania and my card is from Revolut GB. Not only Spotify does not allow me to make payment subscriptions but it is willing to charge me a GB rate of 12EUR, not an LT one of 7EUR. Their support is useless - I'...

  • Newbie
  • Hi, I have an issue where I am based in Lithuania and my card is from Revolut GB. Not only Spotify does not allow me to make payment subscriptions but it is willing to charge me a GB rate of 12EUR, n...
  • OneByBoo
  • Rising Star 4
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Spotify plus Hulu subscription

PlanStudent PremiumCountryUSADeviceWindows hp laptop, RokuOperating SystemWindows My Question or IssueI signed up for the Student Premium Spotify account which comes with access to Hulu and Showtime. I previously activated the Hulu account and on my ...

  • Visitor
  • Plan Student Premium Country USA Device Windows hp laptop, Roku Operating System Windows   My Question or Issue I signed up for the Student Premium Spotify account which comes with acc...
  • Xenia
  • Moderator
  • 316 Views
  • 2 replies
  • 1 likes
  • 316 Views
  • 2 replies
  • 1 likes

Re: Money deducted from bank account but no premium access given

The same thing happened to me today. I subscribed to the student discount option and money was debited from my account and Spotify premium isn't activated....I checked my account status and it is showing me as a free user...!!!Please refund my money ...

  • Regular
  • The same thing happened to me today. I subscribed to the student discount option and money was debited from my account and Spotify premium isn't activated....I checked my account status and it is sho...
  • Luan
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo contratar un plan premium

No he podido contratar un plan premium y ya me contacté con mi banco y no hay problemas con la tarjeta, de hecho, ni siquiera tienen notificaciones de que se haya querido realizar una transacción.

  • Casual Listener
  • No he podido contratar un plan premium y ya me contacté con mi banco y no hay problemas con la tarjeta, de hecho, ni siquiera tienen notificaciones de que se haya querido realizar una transacción.&nb...
  • Elena
  • Moderator
  • 396 Views
  • 3 replies
  • 0 likes
  • 396 Views
  • 3 replies
  • 0 likes

Solved!! Revolut card issue

PlanPremiumCountryRomaniaDeviceASUS Laptop & Samsung Galaxy S10Operating SystemWindows 10 Pro x64 & Android 10 My Question or IssueI have a physical Revolut card registered on my account. Today I tried to change it since I don't want to use it for on...

  • Regular
  • Plan Premium Country Romania Device ASUS Laptop & Samsung Galaxy S10 Operating System Windows 10 Pro x64 & Android 10   My Question or Issue I have a physical Revolut card regi...
  • AdrianGotca
  • Regular
  • 4470 Views
  • 9 replies
  • 0 likes
  • 4470 Views
  • 9 replies
  • 0 likes

Superuser Contribution Payment problems

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue helloi had a spotify account connected to my polish revolut card. Becouse of brexit verifica...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Xenia
  • Moderator
  • 1227 Views
  • 7 replies
  • 0 likes
  • 1227 Views
  • 7 replies
  • 0 likes

How can I use my 6 month Spotify trial without entering bank details?

PlanFreeCountryUKDeviceiPhone 6Operating SystemiOS 11.4.1 My Question or IssueI am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would like to use. Is there no way that I can just use the trial without entering an...

  • Casual Listener
  • Plan Free Country UK Device iPhone 6 Operating System iOS 11.4.1   My Question or Issue I am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would l...
  • Emilia_8
  • Community Legend
  • 954 Views
  • 5 replies
  • 0 likes
  • Premium
    Trial
  • 954 Views
  • 5 replies
  • 0 likes

Superuser Contribution SPOTIFY DUO

What if I hire Spotify duo before my three-month free promotion ends.Que pasa si contrato Spotify dúo antes de que finalice mí promoción de tres meses gratis.Because I'd like to hire him, but we're going to go through with the billing dates, that is,...

  • Visitor
  • What if I hire Spotify duo before my three-month free promotion ends. Que pasa si contrato Spotify dúo antes de que finalice mí promoción de tres meses gratis. Because I'd like to hire him, but we'...
  • Mario
  • Spotify Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement 3 mois gratuit

Bonjour, j’ai été débité de 9,99€ durant les 3 mois offerts . Merci de bien vouloir procéder au remboursement aurelie

  • Visitor
  • Bonjour,  j’ai été débité de 9,99€ durant les 3 mois offerts . Merci de bien vouloir procéder au remboursement  aurelie 
  • Xenia
  • Moderator
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution je ne suis pas en premium mais je suis debitee de 9.99 euros par mois

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagar con Débito Visa del Banco Hipotecario

Hola.Han pasado varios días y muchos intentos, y no puedo utilizar mí tarjeta de Débito Visa del Banco Hipotecario para pagar Spotify Premium. Es la misma tarjeta que ingresé para abonar Netflix hace tiempo, y así vienen siendo sin inconvenientes. Co...

  • Visitor
  • Hola. Han pasado varios días y muchos intentos, y no puedo utilizar mí tarjeta de Débito Visa del Banco Hipotecario para pagar Spotify Premium. Es la misma tarjeta que ingresé para abonar Netflix ha...
  • Ivan
  • Spotify Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Gift Card

PlanFreeCountryCanada DeviceIphone6sOperating SystemIos My Question or IssueI cannot add a gift card to my account. I was on the free trial for premium and it didnt work. I changed to the free membership and still cant add the gift card. It doesnt ev...

  • Visitor
  • Plan Free Country Canada   Device Iphone6s Operating System Ios   My Question or Issue I cannot add a gift card to my account. I was on the free trial for premium and it didnt w...
  • 引きこもり
  • Roadie
  • 565 Views
  • 1 replies
  • 0 likes
  • 565 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount did not re-apply after 3-month promotion

PlanPremium (student)CountryCanadaDeviceAllOperating SystemAll My Question or IssueI had a Premium account with student discount prior to signing up for a 3-month promotion (3 months for $9.99CAD). After the 3-month period was over, my account revert...

  • Newbie
  • Plan Premium (student) Country Canada Device All Operating System All   My Question or Issue I had a Premium account with student discount prior to signing up for a 3-month promotion (...
  • Mario
  • Spotify Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes